How to hire a patient information coordinator

How to hire a patient information coordinator, step by step

Here's a step-by-step patient information coordinator hiring guide:

• Step 1: Identify your hiring needs
• Step 2: Create an ideal candidate profile
• Step 3: Make a budget
• Step 4: Write a patient information coordinator job description
• Step 5: Post your job
• Step 6: Interview candidates
• Step 7: Send a job offer and onboard your new patient information coordinator
• Step 8: Go through the hiring process checklist

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1. Identify your hiring needs

   Before you start hiring a patient information coordinator, identify what type of worker you actually need. Certain positions might call for a full-time employee, while others can be done by a part-time worker or contractor.

   Determine employee vs contractor status

   Is the person you're thinking of hiring a US citizen or green card holder?

   Yes

   No

   You should also consider the ideal background you'd like them a patient information coordinator to have before you start to hire. For example, what industry or field would you like them to have experience in, what level of seniority or education does the job require, and how much it'll cost to hire a patient information coordinator that fits the bill.

   Here's a comparison of patient information coordinator salaries for various roles:

   Type of Patient Information Coordinator	Description	Hourly rate
   Patient Information Coordinator	Medical records and health information technicians, commonly referred to as health information technicians, organize and manage health information data. They ensure its quality, accuracy, accessibility, and security in both paper and electronic systems... Show more	$16-26
   Medical Service Technician	A medical service technician provides health care and treatments to patients under the supervision or directives of a more experienced physician. Most of their responsibilities revolve around assessing a patient's condition, administering required aid, diagnosing patients, conducting check-ups, and counseling patients... Show more	$11-29
   Medical Coder	A medical coder's role is to interpret and analyze a patient's medical record and translate particular details according to the universal medical alphanumeric code. Moreover, a medical coder is primarily responsible for ensuring that the translations are accurate, as this will play a vital factor in processing insurance and receiving treatments... Show more	$17-33

   Show more

2. Create an ideal candidate profile

   Common skills:

   • Patients
   • Customer Service
   • Medical Terminology
   • Patient Flow
   • Office Equipment
   • Medical Billing
   • Health Insurance
   • CPT
   • Data Entry
   • HIPAA
   • Medicaid
   • Schedule Appointments
   • Update Demographic
   • Patient Appointments

   Check all skills

   Responsibilities:

   • Manage and track various holds on inventory: ship on quarantine; FDA hold; and quality hold.
   • Verify patient insurance eligibility, and perform medical coding under ICD-9 and CPT code formats.
   • Obtain and update demographic, emergency contact and insurance information, including referrals/authorizations on all patients as needed.
   • Schedule radiology procedures using IMAGECAST.
   • Enter ICD-9 and CPT-code information for billing purposes.
   • Verify medical claims are appropriately code utilizing ICD-9 coding and make corrections, as necessary.

3. Make a budget

   Including a salary range in your patient information coordinator job description is one of the best ways to attract top talent. A patient information coordinator can vary based on:

   • Location. For example, patient information coordinators' average salary in arkansas is 35% less than in connecticut.
   • Seniority. Entry-level patient information coordinators 38% less than senior-level patient information coordinators.
   • Certifications. A patient information coordinator with certifications usually earns a higher salary.
   • Company. Working for an established firm or a new start-up company can make a big difference in a patient information coordinator's salary.

   Average patient information coordinator salary

   $43,908yearly

   $21.11 hourly rate

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   Entry-level patient information coordinator salary

   $34,000 yearly salary

   Updated December 17, 2025

4. Writing a patient information coordinator job description

   A good patient information coordinator job description should include a few things:

   • Summary of the role
   • List of responsibilities
   • Required skills and experience

   Including a salary range and the first name of the hiring manager is also appreciated by candidates. Here's an example of a patient information coordinator job description:

   Patient information coordinator job description example

   Genesis is one of the leading providers of healthcare services from short-term to long-term care and a wide variety of living options and professional clinical services. We are changing how care is delivered by bringing together people like you -- passionate, highly skilled and motivated to make a difference.
   
   As our Patient Health Information Coordinator, you will ensure patient records are accurate, complete, current, confidential, and in compliance with federal and state regulations, HIPAA, and Genesis policies and procedures. By having accurate and current diagnostic coding, you will ensure timely collection of payment and improve Genesis cash flow.
   
   Position Highlights *Maintain the Diagnosis List. *Create medical record for all new patient admissions. *Perform routine audits of medical records upon patient admission, throughout the patient stay, and patient discharge to monitor compliance with policies regarding documentation, physician visits and timeliness. *Respond to telephone inquiries concerning medical records.
   
   Why Genesis? We improve the lives we touch through the delivery of high-quality healthcare and everyday compassion!
   
   *We Care Deeply about YOU! Guided by our Core Values, Code of Conduct and Ethics program, we foster a culture of care and compassion. We focus on improving the quality of care through creativity and innovation, honesty and integrity in all we do. *We Develop YOU! We provide career ladders, education and training opportunities so you can build a long and successful career with Genesis. *We Appreciate YOU! We value your contributions to the Genesis mission and vision and instill an environment of teamwork and enjoyment in working together. We recognize and celebrate our shared successes. *We are Committed to YOU! We know you are the vital link between Genesis, our patients and residents! We inspire you to be your best self. SHARECHIM
   
   Qualifications: *High school graduate or equivalent is required. *Experience with ICD coding preferred. To protect the health and safety of our patients, residents, employees, family members, and the communities we serve, Genesis has implemented a universal COVID-19 vaccination requirement for employees, care partners and onsite vendors.
   #57007
   
   Position Type: Full Time
   
   
   Pay Target:
   
   Genesis HealthCare, Inc. and all affiliated entities are proud to practice Equal Employment Opportunity and Affirmative Action. Genesis provides equal employment opportunity (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, actual or perceived disability, marital status, genetic information, amnesty, or status as covered veterans in accordance with applicable federal, state, and local laws. Genesis takes affirmative action to employ and advance in employment qualified minorities, women, individuals with disabilities and covered veterans. This policy is fully supported by the CEO, COO and all members of the leadership team.

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5. Post your job

   There are various strategies that you can use to find the right patient information coordinator for your business:

   • Consider promoting from within or recruiting from your existing workforce.
   • Ask for referrals from friends, family members, and current employees.
   • Attend job fairs at local colleges to find candidates who meet your education requirements.
   • Use social media platforms like LinkedIn, Facebook, and Twitter to reach potential job candidates.

   Post your job online:

   • Post your patient information coordinator job on Zippia to find and recruit patient information coordinator candidates who meet your exact specifications.
   • Use field-specific websites.
   • Post a job on free websites.

6. Interview candidates

   To successfully recruit patient information coordinators, your first interview needs to engage with candidates to learn about their interest in the role and experience in the field. You can go into more detail about the company, the role, and the responsibilities during follow-up interviews.

   It's also good to ask about candidates' unique skills and talents to see if they match your ideal candidate profile. If you think a candidate is good enough for the next step, you can move on to the technical interview.

   The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

7. Send a job offer and onboard your new patient information coordinator

   Once you've found the patient information coordinator candidate you'd like to hire, it's time to write an offer letter. This should include an explicit job offer that includes the salary and the details of any other perks. Qualified candidates might be looking at multiple positions, so your offer must be competitive if you like the candidate. Also, be prepared for a negotiation stage, as candidates may way want to tweak the details of your initial offer. Once you've settled on these details, you can draft a contract to formalize your agreement.

   It's equally important to follow up with applicants who don't get the job with an email letting them know that the position has been filled.

   To prepare for the new employee's start date, you can create an onboarding schedule and complete any necessary paperwork, such as employee action forms and onboarding documents like I-9 forms, benefits enrollment, and federal and state tax forms. Human Resources should also ensure that a new employee file is created.

8. Go through the hiring process checklist

   • Determine employee type (full-time, part-time, contractor, etc.)
   • Submit a job requisition form to the HR department
   • Define job responsibilities and requirements
   • Establish budget and timeline
   • Determine hiring decision makers for the role
   • Write job description
   • Post job on job boards, company website, etc.
   • Promote the job internally
   • Process applications through applicant tracking system
   • Review resumes and cover letters
   • Shortlist candidates for screening
   • Hold phone/virtual interview screening with first round of candidates
   • Conduct in-person interviews with top candidates from first round
   • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
   • Conduct background checks on top candidates
   • Check references of top candidates
   • Consult with HR and hiring decision makers on job offer specifics
   • Extend offer to top candidate(s)
   • Receive formal job offer acceptance and signed employment contract
   • Inform other candidates that the position has been filled
   • Set and communicate onboarding schedule to new hire(s)
   • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)

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