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Patient information coordinator skills for your resume and career

Updated January 8, 2025
3 min read
Quoted experts
Yenumula Reddy,
Yenumula Reddy
Below we've compiled a list of the most critical patient information coordinator skills. We ranked the top skills for patient information coordinators based on the percentage of resumes they appeared on. For example, 28.1% of patient information coordinator resumes contained patients as a skill. Continue reading to find out what skills a patient information coordinator needs to be successful in the workplace.

15 patient information coordinator skills for your resume and career

1. Patients

Here's how patient information coordinators use patients:
  • Customized therapists' schedules to coincide with patients' activities of daily living according to physicians' recommendations after initial evaluation.
  • Register Patients Transcribe physician's orders for department Coordinate communications with other departments All clerical duties related to department

2. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how patient information coordinators use customer service:
  • Ensured positive customer service atmosphere and interactions in reception area.
  • Provided the best customer service so the patient can feel comfortable coming to the hospital for all their medical needs.

3. Medical Terminology

Here's how patient information coordinators use medical terminology:
  • Achieved in submitting claim denials, medical terminology, ICD-9 and ICD-10 coding.
  • Communicate well, both orally and in writing, possess a basic understanding of medical terminology and procedures while maintaining confidentiality.

4. Patient Flow

Here's how patient information coordinators use patient flow:
  • Coordinate patient flow and facilitate patient care according to policy.
  • Audit physicians schedules and organize patient flow.

5. Office Equipment

Here's how patient information coordinators use office equipment:
  • Experience with personal computer based applications and other various office equipment.
  • Operated office equipment to prepare invoices, financial statements, letters and medical records.

6. Medical Billing

Here's how patient information coordinators use medical billing:
  • Job Duties: Medical Billing, Verifying Insurance Coverage
  • Trained and specialized on Medical Billing, Verification of Eligibility of Benefits.

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7. Health Insurance

Here's how patient information coordinators use health insurance:
  • Participated in revising insurance verification manual, insurance training manual and behavioral health insurance overview documents for department use.
  • Developed behavioral health insurance overview training that was distributed to UPMC patient access departments.

8. CPT

CPT is a medical term that stands for Current Procedural Terminology. Whenever a procedure like surgery or diagnosis occurs or some other medical service is rendered to a patient, it is reported to the concerned physician, insurance company, or organization. The aforementioned practice is widely referred to as CPT.

Here's how patient information coordinators use cpt:
  • Assist with billing, entering ICD-9 and CPT codes.
  • Appropriate assignment of ICD & CPT codes.

9. Data Entry

Data entry means entering data into a company's system with the help of a keyboard. A person responsible for entering data may also be asked to verify the authenticity of the data being entered. A person doing data entry must pay great attention to tiny details.

Here's how patient information coordinators use data entry:
  • Obtained patient demographic information for data entry.
  • Perform data entry and operation of the Medi-Tech system for surgery and schedule surgical procedures for physicians, coordinating surgical resources.

10. HIPAA

Here's how patient information coordinators use hipaa:
  • Ensured compliance with HIPAA regulations and maintained patient confidentiality.
  • Respected patient confidentiality in accordance with HIPAA guidelines.

11. Medicaid

Here's how patient information coordinators use medicaid:
  • Provide assistance to patients by applying for Medicaid programs, Social Security Disability, Medicare savings programs and drug replacement applications.
  • Work in coordination with Medicaid Eligibility Program Representatives, to identify patients without insurance or under insured and provide appropriate assistance.

12. Schedule Appointments

Here's how patient information coordinators use schedule appointments:
  • Schedule appointments based on business unit requirements.
  • Schedule appointments, collect and record patient co-payment at time of service.

13. Update Demographic

Here's how patient information coordinators use update demographic:
  • Obtain and update demographic, emergency contact and insurance information, verify insurance.

14. Patient Appointments

Here's how patient information coordinators use patient appointments:
  • Schedule patient appointments in accordance with UPMC and department-specific guidelines.
  • Register and schedule patient appointments, verify demographics and insurance information, patient billing ICD-9 coding, collect patient co pays.

15. Telephone Inquiries

Here's how patient information coordinators use telephone inquiries:
  • Confirmed/verified insurance benefits via on-line verification systems or telephone inquiries.
  • Respond to telephone inquiries relating to patient information.
top-skills

What skills help Patient Information Coordinators find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on patient information coordinator resumes?

Yenumula Reddy

IEEE Senior Member, ACM Senior Member, IARIA Fellow, Grambling State University

-Programming languages.
-Common operating systems.
-Software proficiency.
-Technical writing.
-Project management.
-Data analysis.

What soft skills should all patient information coordinators possess?

Yenumula Reddy

IEEE Senior Member, ACM Senior Member, IARIA Fellow, Grambling State University

-Communication skills
-Problem-solving skills
-Work ethic
-Interpersonal skills
-Time management

What hard/technical skills are most important for patient information coordinators?

Yenumula Reddy

IEEE Senior Member, ACM Senior Member, IARIA Fellow, Grambling State University

-Computer technology (MS Office, Linux, Social Media, webtechnology (HTML/XML)
-Data analysis
-Marketing hard skills
Do you want to know more?
Read more about what experts have to say about patient information coordinator

List of patient information coordinator skills to add to your resume

Patient information coordinator skills

The most important skills for a patient information coordinator resume and required skills for a patient information coordinator to have include:

  • Patients
  • Customer Service
  • Medical Terminology
  • Patient Flow
  • Office Equipment
  • Medical Billing
  • Health Insurance
  • CPT
  • Data Entry
  • HIPAA
  • Medicaid
  • Schedule Appointments
  • Update Demographic
  • Patient Appointments
  • Telephone Inquiries
  • Insurance Coverage
  • Patient Accounts
  • Hippa
  • Patient Demographics
  • Front Desk
  • Patient Care
  • Emergency Room
  • Apogee
  • Computer System
  • Patient Charts
  • ICD-9
  • Radiology
  • Patient Data
  • Insurance Eligibility
  • PCP
  • ICD-10
  • Physician Schedules
  • Navinet
  • Departmental Policies
  • Charge Entry
  • Patient Satisfaction
  • Patient Scheduling
  • Patient Confidentiality
  • Hospital Administration
  • Insurance Authorizations
  • Billing Purposes

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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