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Become A Patient Liaison

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Working As A Patient Liaison

  • Assisting and Caring for Others
  • Documenting/Recording Information
  • Getting Information
  • Making Decisions and Solving Problems
  • Updating and Using Relevant Knowledge
  • Deal with People

  • Unpleasant/Angry People

  • Unpleasant/Hazardous Environment

  • Make Decisions

  • $67,490

    Average Salary

What Does A Patient Liaison Do At Evergreen Healthcare

* Understands the billing regulations and requirements specific to payer
* Initiates proactive measures that result in account resolution.
* Responds timely and accurately to all incoming correspondence and inquiries from insurance companies, and other appropriate parties.
* Initiates contact with insurance or patients as? necessary.
* Initiates recommendations and action plans for resolving accounts.
* Responds to all phone calls in an efficient and courteous manner.
* Writes appropriate notes in system for every account, including any action taken.
* Reviews payer remittances or EOB's to ensure that appropriate steps are taken in resolving accounts.
* Proper follow up and systems actions as required per? company guidelines.
* Additional Duties As Assigned by Management

What Does A Patient Liaison Do At Aseracare

* Grow business through new and existing referral sources.
* Initiation of leads through relationships with qualified sources and contact with patients and families
* Identify referral opportunities through market intelligence and territory management data
* Match company services with patient needs
* Develop and implement special events and presentations to assist in maximizing fair market share
* Represent and promote full line of company services by assigned locations
* Facilitate patient transition to company services
* Meet and exceed company established targets
* Effectively utilize company resources to grow business
* Collaborate with appropriate center employees and/or Direct Connect to determine new sources for leads
* Utilize company database to input all sales activities on a daily/weekly basis.
* Create weekly sales report reflecting the week's activities and referrals
* Create and report to appropriate management the 30/60/90 day business development plan
* Must adhere to the Company's Code of Conduct and Business Ethics policy including documentation and reporting responsibilities.
* Position Requirements

What Does A Patient Liaison Do At Sanofi Group

* Leads communication and coordination of disease and product information to patients and families through telephone communication, face-to-face, one-on-one meetings, and multi-patient/family meetings.
* Delivers disease and product in-services, for all home health care providers for patients receiving Genzyme ERT treatment within the home to ensure that healthcare professionals are well-informed prior to treating patients with enzyme replacement therapy.
* Partners with the Clinical Science Associates to deliver infusion in-services as requested.
* Implements clinical education tactics at the regional level.
* Increases LSD awareness by completing community and healthcare advocate educational outreach programs.
* Active member of Optimization teams and participates in discussions on individual patient barriers to optimal health and development of strategies and tactics to address them.
* Works in partnership with regional commercial team members.
* Builds strong internal relationships with colleagues in all cross-functional groups including, but not limited to, Medical Affairs, Clinical Research, Patient Advocacy, Care Connect, and Corporate Accounts divisions while always maintaining full compliance with all relevant company, industry, legal, and regulatory requirements.
* Learning all aspects of Genzyme’s business model, marketplace trends and competitive landscape and how his/her role directly impacts business results.
* Develops, or participates in the development of, core clinical care materials for internal and external use.
* Trains and evaluates Patient Speakers for promotional speaking programs.
* Contributes to completion of organizational projects and assignments.
* Completes administrative reports and projects in a timely fashion.
* Consistently and accurately documents pertinent information in database.
* Maintains expertise through continuing medical and scientific education including attendance at relevant symposium, scientific workshops, preceptorships, and review of key journals, and successful completion of internal training programs.
* Ensures full compliance with all corporate and industry policies and legal and regulatory requirements, for all regional commercial activities.
* Utilizes professional communication to foster strong working relationships with internal and external colleagues.
* Must be able to travel extensively (50% – 75

What Does A Patient Liaison Do At Mercy

* a.
* Acknowledges and maintains the right to privacy and confidentially.
* b.
* Adheres to hospital wide and specific department safety regulations.
* c.
* Remains proactive with family members to assist with problem resolution at lowest level to prevent escalation
* d.
* Maintain a calm environment and control of situations and be able to discern with situations escalate to point Security Dept. needs to intervene.
* Coordination of Services:
* a
* Orient families to Hospital departments, cafeteria, chapel gift shop etc.
* b.
* Responds to identified/expressed need in a prompt and courteous manner and provide support and information to family, visitors and staff.
* c.
* Offers additional assistance before concluding an interaction.
* d.
* Escorts or directs family to physician/healthcare professional when need arises.
* e.
* Assists needs and make determination to contact Pastoral Services and Social Services Dept.
* f.
* Assists with coordinating family's presence during physician rounding
* g
* Contact and assist maintenance Dept. regarding facility and/or furniture repairs/equipment
* Complex Aspects:
* a.
* Values and capitalizes on the skills and abilities of individuals.
* Inspires others to achieve their potential.
* b.
* In collaboration with managers, holds health care team members accountable for demonstration of Mercy Values in their interactions with others.
* c.
* Provide emotional support to families, listen and console families, prepare private room for meeting between family and physician.
* Contact Pastoral service and social services if needed.
* d.
* Inform family members of Shepherd's Watch program to offer family a "break" when a loved one's death is imminent or in event of DNR.
* Primary Aspects:
* a.
* Presents neat and clean appearance, appropriate for a professional health care environment in accordance with hospital and specific policy.
* b.
* Proactively introduce self to families in the ED who are wating for bed placement in the ICU.
* c.
* Introduce self to families and explain the Family Liaison Role.
* Interacts with patients and/or families
* Provides information or reassurance as appropriate.
* d
* Take and deliver phone messages to family members whe apprpriate.
* e.
* Evaluate housekeeping and other dept. needs and request services as required.
* f.
* Communicates with designated clinical representative to obtain patient updates.
* g. assist family member with best healthcare provider to contact when information is needed
* h.
* Identify member of medical team for family member to contact when not able to be physically present.
* I Contact clinical supervisor as needed, in event of potential or emerging family problems.
* ED Liaisons
* c.
* Assists triage nurse in maintaining patients with their families/significant others, when feasible.
* d.
* Serves as liaison between the patient and family when separation is necessary.
* Provides updates on condition/care requirements as appropriate.
* e.
* Under the guidance of nursing, offers appropriate comfort measures to patients.
* f.
* Recognizes own limitations by requesting appropriate measures.
* g.
* Attend all inservice trainings and staff meetings.
* For ICU Liaisons:
* a
* When opportunity arises, review packet of information about the ICU with family and record in ICU log when completed.
* b
* Escors family the first time they visit the ICU unit.
* c.
* Register families and record their whereabouts for emergencies that may arise
* d.
* Attend evening clinical supervisor shift report to obtain additional patient updates, ie.
* Terminal weans, DNR
* Communication Management:
* a.
* Gives appropriate feedback in a constructive and sensitive manner to the person involved.
* b.
* Assumes responsibility for problem solving; does not assign fault to other departments or individuals.
* c.
* Demonstrates the ability to maintain a poised, calm, and composed manner.
* d.
* Communications are courteous, utilizing appropriate statements in a pleasant tone of voice.
* e.
* Focuses attention and communication on the individual being served.
* f.
* Demonstrates congruency between verbal and nonverbal communication.
* g.
* Participates in activities of the area.
* h.
* Keeps hospital and work areas neat and clean.
* i.
* Respects hospital and guest’s property.
* j.
* Maintain extremely high level of confidentiality.
* K.
* Maintain extensive and up-to-date knowledge of hospital departments and services to convey to families/visitors.
* l.
* Carry zone phone at all times for accessibility to families and clinical staff.
* Technolgoy
* Demonstrates computer skills for ADT function in Epic.
* We’ll Support You at Work and Home
* Our foundations are built on dignity and respect.
* Modern Healthcare Magazine named us as a “top 100 places to work.” We go out of our way to help people feel welcomed.
* We offer day-one comprehensive health, vision and dental coverage, PTO, and employer-matched retirement funds, even to part-time employees.
* We’re proud to provide tuition reimbursement to help you grow and learn new skills.
* What Makes a Good Match for Mercy
* Compassion and professionalism go hand-in-hand with us, along with exceptional quality care.
* Having a positive outlook and a strong sense of advocacy is in perfect step with our mission and vision.
* We’re also collaborative and are not afraid to do a little extra to deliver excellent care – that’s just part of our commitment.
* If that sounds like a fit for you as well, we encourage you to apply

What Does A Patient Liaison Do At Eastern Connecticut Health Network

* Job descriptions are not intended, nor should they be construed to be, exhaustive lists of all responsibilities, skills, efforts or working conditions associated with the job.
* They are intended to be accurate reflections of the principal duties and responsibilities of this position.
* These responsibilities and competencies listed below may change from time to time

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How To Become A Patient Liaison

Registered nurses usually take one of three education paths: a Bachelor of Science degree in nursing (BSN), an associate’s degree in nursing (ADN), or a diploma from an approved nursing program. Registered nurses also must be licensed.


In all nursing education programs, students take courses in anatomy, physiology, microbiology, chemistry, nutrition, psychology, and other social and behavioral sciences, as well as in liberal arts. BSN programs typically take 4 years to complete; ADN and diploma programs usually take 2 to 3 years to complete. All programs include supervised clinical experience.

Bachelor’s degree programs usually include additional education in the physical and social sciences, communication, leadership, and critical thinking. These programs also offer more clinical experience in nonhospital settings. A bachelor’s degree or higher is often necessary for administrative positions, research, consulting, and teaching.

Generally, licensed graduates of any of the three types of education programs (bachelor’s, associate’s, or diploma) qualify for entry-level positions as a staff nurse. However, employers—particularly those in hospitals—may require a bachelor’s degree.

Many registered nurses with an ADN or diploma choose to go back to school to earn a bachelor’s degree through an RN-to-BSN program. There are also master’s degree programs in nursing, combined bachelor’s and master’s programs, and accelerated programs for those who wish to enter the nursing profession and already hold a bachelor’s degree in another field. Some employers offer tuition reimbursement.

Clinical nurse specialists (CNSs) must earn a master’s degree in nursing and typically already have 1 or more years of work experience as an RN or in a related field. CNSs who conduct research typically need a doctoral degree.

Licenses, Certifications, and Registrations

In all states, the District of Columbia, and U.S. territories, registered nurses must have a nursing license. To become licensed, nurses must graduate from an approved nursing program and pass the National Council Licensure Examination (NCLEX-RN).

Other requirements for licensing vary by state. Each state’s board of nursing can give details. For more information on the NCLEX-RN and a list of state boards of nursing, visit the National Council of State Boards of Nursing.

Nurses may become certified through professional associations in specific areas, such as ambulatory care, gerontology, and pediatrics, among others. Although certification is usually voluntary, it demonstrates adherence to a higher standard, and some employers require it.

CNSs must satisfy additional state licensing requirements, such as earning specialty certifications. Contact state boards of nursing for specific requirements.

Important Qualities

Critical-thinking skills. Registered nurses must be able to assess changes in the health status of patients, including determining when to take corrective action and when to make referrals.

Communication skills. Registered nurses must be able to communicate effectively with patients in order to understand their concerns and assess their health conditions. Nurses need to explain instructions, such as how to take medication, clearly. They must be able to work in teams with other health professionals and communicate the patients’ needs.

Compassion. Registered nurses should be caring and empathetic when caring for patients.

Detail oriented. Registered nurses must be responsible and detail oriented because they must make sure that patients get the correct treatments and medicines at the right time.

Emotional stability. Registered nurses need emotional resilience and the ability to manage their emotions to cope with human suffering, emergencies, and other stresses.

Organizational skills. Nurses often work with multiple patients with various health needs. Organizational skills are critical to ensure that each patient is given appropriate care.

Physical stamina. Nurses should be comfortable performing physical tasks, such as moving patients. They may be on their feet for most of their shift.


Most registered nurses begin as staff nurses in hospitals or community health settings. With experience, good performance, and continuous education, they can move to other settings or be promoted to positions with more responsibility.

In management, nurses can advance from assistant clinical nurse manager, charge nurse, or head nurse to more senior-level administrative roles, such as assistant director or director of nursing, vice president of nursing, or chief nursing officer. Increasingly, management-level nursing positions are requiring a graduate degree in nursing or health services administration. Administrative positions require leadership, communication skills, negotiation skills, and good judgment.

Some nurses move into the business side of healthcare. Their nursing expertise and experience on a healthcare team equip them to manage ambulatory, acute, home-based, and chronic care businesses. Employers—including hospitals, insurance companies, pharmaceutical manufacturers, and managed care organizations, among others—need registered nurses for jobs in health planning and development, marketing, consulting, policy development, and quality assurance.

Some RNs choose to become nurse anesthetists, nurse midwives, or nurse practitioners, which, along with clinical nurse specialists, are types of advanced practice registered nurses (APRNs). APRNs may provide primary and specialty care, and in many states they may prescribe medications.

Other nurses work as postsecondary teachers in colleges and universities.

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Patient Liaison jobs

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Patient Liaison Career Paths

Patient Liaison
Medical Assistant Front Desk Coordinator Office Manager
Business Office Manager
8 Yearsyrs
Patient Care Coordinator Nursing Director
Chief Nursing Officer
14 Yearsyrs
Registered Nurse Case Manager Therapist
Clinical Director
9 Yearsyrs
Registered Nurse Staff Nurse
Clinical Manager
8 Yearsyrs
Licensed Practical Nurse Staff Nurse Nursing Director
Clinical Services Director
11 Yearsyrs
Billing Specialist Specialist Case Manager
Director Of Case Management
11 Yearsyrs
Patient Advocate Case Manager Clinical Manager
Director Of Clinical Operations
13 Yearsyrs
Patient Care Coordinator Nurse Manager Nursing Director
Director Of Health Services
11 Yearsyrs
Patient Access Representative Registered Nurse Nursing Director
Director Of Quality Management
13 Yearsyrs
Program Manager Program Director Clinical Director
Health Services Manager
7 Yearsyrs
Liaison Social Worker Career Manager
Managed Care Director
8 Yearsyrs
Program Coordinator Assistant Professor Clinical Pharmacist
Manager Of Clinical Services
9 Yearsyrs
Licensed Practical Nurse Physician
Medical Director
9 Yearsyrs
Finance Counselor Patient Care Coordinator Utilization Review Nurse
Medical Manager
6 Yearsyrs
Patient Advocate Registered Nurse Staff Nurse
Patient Care Manager
9 Yearsyrs
Patient Access Representative Patient Care Manager
Patient Relations Director
10 Yearsyrs
Program Manager Clinical Director Service Supervisor
Patient Services Manager
8 Yearsyrs
Billing Specialist Practice Manager
Practice Administrator
10 Yearsyrs
Medical Assistant Office Manager
Practice Manager
9 Yearsyrs
Liaison Therapist Occupational Therapist
Rehab Director
7 Yearsyrs
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Patient Liaison Demographics


  • Female

  • Male

  • Unknown



  • White

  • Hispanic or Latino

  • Asian

  • Unknown

  • Black or African American

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Languages Spoken

  • Spanish

  • French

  • Hindi

  • German

  • Cantonese

  • Bengali

  • Turkish

  • Portuguese

  • Urdu

  • Polish

  • Arabic

  • Bulgarian

  • Vietnamese

  • Greek

  • Japanese

  • Tagalog

  • Russian

  • Italian

  • Korean

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Real Patient Liaison Salaries

Job Title Company Location Start Date Salary
Patient Education Liaison Genzyme Corporation Cambridge, MA Sep 29, 2016 $80,000 -
International Patient Liaison Newport Care Medical Group Newport Beach, CA Oct 01, 2014 $52,175
International Patient Liaison Newport Care Medical Group Newport Beach, CA Mar 31, 2014 $38,610
International Patient Liaison Newport Care Medical Group Newport Beach, CA Oct 01, 2014 $38,610

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Top Skills for A Patient Liaison


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Top Patient Liaison Skills

  1. Customer Service
  2. Patient Care
  3. Medical Records
You can check out examples of real life uses of top skills on resumes here:
  • Provided customer service duties to patients/customers.
  • Streamlined breast cancer services for development of Breast Health Care Center for seamless patient care from diagnosis to treatment.
  • Collect and distribute medical records, insurance claims and legal correspondence for motor vehicle accident claims through Empire Health Services.
  • Established working relationships with extended care facility personnel.
  • Complete call backs for discharged patients in the emergency room.

Top Patient Liaison Employers

Patient Liaison Videos

Career Advice on becoming a Head of Patient Liaison by Lee B (Full Version)

Orthopaedic Patient Liaison

Lee Bennett - Head of Patient Liaison