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Become A Patient Liaison

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Working As A Patient Liaison

  • Documenting/Recording Information
  • Performing for or Working Directly with the Public
  • Getting Information
  • Assisting and Caring for Others
  • Establishing and Maintaining Interpersonal Relationships
  • Deal with People

  • Unpleasant/Angry People

  • $50,607

    Average Salary

What Does A Patient Liaison Do

Customer service representatives interact with customers to handle complaints, process orders, and provide information about an organization’s products and services.

Duties

Customer service representatives typically do the following:

  • Listen to customers’ questions and concerns, and provide answers or responses
  • Provide information about products and services
  • Take orders, calculate charges, and process billing or payments
  • Review or make changes to customer accounts
  • Handle returns or complaints
  • Record details of customer contacts and actions taken
  • Refer customers to supervisors or more experienced employees

Customer service representatives answer questions or requests from customers or the public. They typically provide services by phone, but some also interact with customers face to face, by email, or live chat.

The specific duties of customer service representatives vary by industry. For example, representatives who work in banks may answer customers’ questions about their accounts. Representatives who work for utility and communication companies may help customers with service problems, such as outages. Those who work in retail stores often handle returns, process refunds, and help customers locate items. Some representatives make changes to customers’ accounts, such as updating addresses or canceling orders. Although selling is not their main job, some representatives may help generate sales while providing information about a product or service.

Customer service representatives typically use a telephone, computer, and other office equipment. For example, representatives who work in call centers answer phone calls and use computers to review and select standard responses from a list of options. Those employed in retail stores use registers to process returns or orders.

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How To Become A Patient Liaison

Customer service representatives typically need a high school diploma and receive on-the-job training to learn the specific skills needed for the job. They should be good at communicating and interacting with people and have some experience using computers.

Education

Customer service representatives typically need a high school diploma.

Training

Customer service representatives usually receive short-term on-the-job training, lasting 2 to 3 weeks. Those who work in finance and insurance may need several months of training to learn more complicated financial regulations.

General customer-service training may focus on procedures for answering questions, information about a company’s products and services, and computer and telephone use. Trainees often work under the guidance of an experienced worker for the first few weeks of employment.

In certain industries, such as finance and insurance, customer service representatives must remain current with changing regulations.

Licenses, Certifications, and Registrations

Customer service representatives who provide information about finance and insurance may need a state license. Although licensing requirements vary by state, they usually include passing a written exam. Some employers and organizations may provide training for these exams.

Important Qualities

Communication skills. Customer service representatives must be able to provide information in writing, by phone, or in person so that customers can understand them.

Customer-service skills. Representatives help companies retain customers by answering their questions and complaints in a helpful and professional manner.

Interpersonal skills. Representatives should be able to create positive interactions with customers.

Listening skills. Representatives must listen carefully and understand a customer’s situation in order to assist them.

Patience. Representatives should be patient and polite, especially when interacting with dissatisfied customers.

Problem-solving skills. Representatives must determine solutions to a customer’s problem. By resolving issues effectively, representatives contribute to customer loyalty and retention.

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Do you work as a Patient Liaison?

Patient Liaison Jobs

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Patient Liaison Career Paths

Patient Liaison
Account Representative Account Executive Office Manager
Business Office Manager
8 Yearsyrs
Patient Care Coordinator Nursing Director
Chief Nursing Officer
13 Yearsyrs
Registered Nurse Nurse Staff Nurse
Clinical Director
9 Yearsyrs
Liaison Therapist Clinical Manager
Clinical Operations Manager
10 Yearsyrs
Licensed Practical Nurse Nurse Staff Nurse
Clinical Services Director
11 Yearsyrs
Scheduler Scheduling Coordinator Insurance Coordinator
Dental Office Manager
5 Yearsyrs
Liaison Case Manager Admissions Coordinator
Director Of Admissions And Marketing
7 Yearsyrs
Licensed Practical Nurse Staff Nurse Case Manager
Director Of Case Management
11 Yearsyrs
Patient Care Coordinator Nurse Manager Nursing Director
Director Of Health Services
10 Yearsyrs
Billing Specialist Licensed Practical Nurse Registered Nurse Supervisor
Health Director
9 Yearsyrs
Patient Advocate Patient Registrar Medical Coder
Medical Office Manager
5 Yearsyrs
Medical Assistant Licensed Practical Nurse Staff Nurse
Nurse Manager
9 Yearsyrs
Account Representative Sales Manager Office Manager
Office Manager Of Human Resources
7 Yearsyrs
Patient Access Representative Supervisor, Patient Access
Patient Account Manager
7 Yearsyrs
Registered Nurse Staff Nurse
Patient Care Manager
6 Yearsyrs
Billing Specialist Patient Access Representative Patient Account Manager
Patient Relations Director
10 Yearsyrs
Patient Advocate Finance Counselor Service Supervisor
Patient Services Manager
8 Yearsyrs
Medical Assistant Office Manager
Practice Manager
9 Yearsyrs
Patient Access Representative Accounts Receivable Specialist Billing Manager
Revenue Manager
8 Yearsyrs
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Do you work as a Patient Liaison?

Help others decide if this is a good career for them

Average Length of Employment
Patient Registrar 2.5 years
Patient Advocate 2.2 years
Patient Liaison 2.0 years
Top Employers Before
Internship 7.5%
Volunteer 5.6%
Cashier 4.2%
Teller 3.7%
Top Employers After
Internship 7.1%
Volunteer 3.8%
Cashier 3.1%

Do you work as a Patient Liaison?

Patient Liaison Demographics

Gender

Female

82.1%

Male

16.0%

Unknown

1.9%
Ethnicity

White

60.6%

Hispanic or Latino

16.7%

Black or African American

11.4%

Asian

7.6%

Unknown

3.8%
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Languages Spoken

Spanish

67.6%

French

5.7%

German

2.9%

Arabic

2.9%

Hindi

2.9%

Portuguese

1.9%

Cantonese

1.9%

Turkish

1.9%

Bengali

1.9%

Polish

1.9%

Bulgarian

1.0%

Urdu

1.0%

Vietnamese

1.0%

Japanese

1.0%

Greek

1.0%

Tagalog

1.0%

Russian

1.0%

Korean

1.0%

Italian

1.0%
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Patient Liaison Education

Schools

University of Phoenix

24.3%

Northeastern University

6.1%

Liberty University

5.4%

Harrisburg Area Community College - Harrisburg

4.7%

Walden University

4.7%

University of Illinois at Chicago

4.7%

Trident Technical College

4.1%

Pennsylvania State University

4.1%

Wheaton College (Massachusetts)

4.1%

Grand Canyon University

4.1%

University of South Florida

3.4%

Community College of Philadelphia

3.4%

University of Central Arkansas

3.4%

Ashford University

3.4%

Monroe College

3.4%

West Virginia University

3.4%

University of Connecticut

3.4%

Northern Arizona University

3.4%

University of Houston

3.4%

Emory University

3.4%
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Majors

Business

19.8%

Nursing

16.4%

Health Care Administration

10.9%

Medical Assisting Services

6.8%

Psychology

6.7%

Social Work

4.3%

Management

3.6%

Liberal Arts

3.3%

Biology

3.3%

Criminal Justice

3.2%

Public Health

2.9%

Education

2.7%

Communication

2.4%

Medical Technician

2.3%

Human Services

2.1%

Nursing Assistants

2.0%

Accounting

2.0%

General Studies

1.9%

Health Sciences And Services

1.7%

Human Resources Management

1.7%
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Degrees

Bachelors

34.5%

Other

24.6%

Masters

17.4%

Associate

13.7%

Certificate

5.6%

Diploma

1.6%

License

1.5%

Doctorate

1.2%
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Job type you want
Full Time
Part Time
Internship
Temporary

Real Patient Liaison Salaries

Job Title Company Location Start Date Salary
Patient Education Liaison Genzyme Corporation Cambridge, MA Sep 29, 2016 $80,000 -
$120,000
SR. Clinical Nurse-International Patient Care Liaison Johns Hopkins University Baltimore, MD Jul 30, 2016 $72,426
International Patient Liaison Newport Care Medical Group Newport Beach, CA Oct 01, 2014 $52,175
International Patient Liaison Newport Care Medical Group Newport Beach, CA Mar 31, 2014 $38,610
International Patient Liaison Newport Care Medical Group Newport Beach, CA Oct 01, 2014 $38,610

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How Would You Rate The Salary Of a Patient Liaison?

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Top Skills for A Patient Liaison

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  1. Insurance Companies
  2. Customer Service
  3. Patient Care
You can check out examples of real life uses of top skills on resumes here:
  • Printed and prepared claim forms for professional invoices for submission to insurance companies including paper referral and authorizations.
  • Documented, investigated and filed their verbal requests regarding medical treatment or customer service.
  • Maintained collaborative relationships with organization personnel to support patient care.
  • Coordinate patient care through consistent communication with a multidisciplinary team to facilitate discharge planning, medical records and follow up appointments.
  • Created an organized, user-friendly system of patient information recording that improved the overall front-end operation of Same Day Surgery.

How Would You Rate Working As a Patient Liaison?

Are you working as a Patient Liaison? Help us rate Patient Liaison as a Career.

Top Patient Liaison Employers

Jobs From Top Patient Liaison Employers

Patient Liaison Videos

Career Advice on becoming a Head of Patient Liaison by Lee B (Full Version)

Orthopaedic Patient Liaison

Lee Bennett - Head of Patient Liaison

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