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Become A Patient Liaison

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Working As A Patient Liaison

  • Documenting/Recording Information
  • Performing for or Working Directly with the Public
  • Getting Information
  • Assisting and Caring for Others
  • Establishing and Maintaining Interpersonal Relationships
  • Deal with People

  • Unpleasant/Angry People

  • $32,000

    Average Salary

What Does A Patient Liaison Do

Customer service representatives interact with customers to handle complaints, process orders, and provide information about an organization’s products and services.

Duties

Customer service representatives typically do the following:

  • Listen to customers’ questions and concerns, and provide answers or responses
  • Provide information about products and services
  • Take orders, calculate charges, and process billing or payments
  • Review or make changes to customer accounts
  • Handle returns or complaints
  • Record details of customer contacts and actions taken
  • Refer customers to supervisors or more experienced employees

Customer service representatives answer questions or requests from customers or the public. They typically provide services by phone, but some also interact with customers face to face, by email, or live chat.

The specific duties of customer service representatives vary by industry. For example, representatives who work in banks may answer customers’ questions about their accounts. Representatives who work for utility and communication companies may help customers with service problems, such as outages. Those who work in retail stores often handle returns, process refunds, and help customers locate items. Some representatives make changes to customers’ accounts, such as updating addresses or canceling orders. Although selling is not their main job, some representatives may help generate sales while providing information about a product or service.

Customer service representatives typically use a telephone, computer, and other office equipment. For example, representatives who work in call centers answer phone calls and use computers to review and select standard responses from a list of options. Those employed in retail stores use registers to process returns or orders.

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How To Become A Patient Liaison

Customer service representatives typically need a high school diploma and receive on-the-job training to learn the specific skills needed for the job. They should be good at communicating and interacting with people and have some experience using computers.

Education

Customer service representatives typically need a high school diploma.

Training

Customer service representatives usually receive short-term on-the-job training, lasting 2 to 3 weeks. Those who work in finance and insurance may need several months of training to learn more complicated financial regulations.

General customer-service training may focus on procedures for answering questions, information about a company’s products and services, and computer and telephone use. Trainees often work under the guidance of an experienced worker for the first few weeks of employment.

In certain industries, such as finance and insurance, customer service representatives must remain current with changing regulations.

Licenses, Certifications, and Registrations

Customer service representatives who provide information about finance and insurance may need a state license. Although licensing requirements vary by state, they usually include passing a written exam. Some employers and organizations may provide training for these exams.

Important Qualities

Communication skills. Customer service representatives must be able to provide information in writing, by phone, or in person so that customers can understand them.

Customer-service skills. Representatives help companies retain customers by answering their questions and complaints in a helpful and professional manner.

Interpersonal skills. Representatives should be able to create positive interactions with customers.

Listening skills. Representatives must listen carefully and understand a customer’s situation in order to assist them.

Patience. Representatives should be patient and polite, especially when interacting with dissatisfied customers.

Problem-solving skills. Representatives must determine solutions to a customer’s problem. By resolving issues effectively, representatives contribute to customer loyalty and retention.

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Patient Liaison Jobs

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Patient Liaison Career Paths

Patient Liaison
Certified Nursing Assistant Registered Nurse Registered Nurse Supervisor
Nursing Director
9 Yearsyrs
Certified Nursing Assistant Team Leader Office Manager
Practice Manager
9 Yearsyrs
Certified Nursing Assistant Staff Nurse Registered Nurse Supervisor
Nurse Manager
9 Yearsyrs
Registered Nurse Team Leader Office Manager
Business Office Manager
7 Yearsyrs
Registered Nurse Registered Nurse Supervisor Case Manager
Director Of Social Services
6 Yearsyrs
Licensed Practical Nurse Utilization Review Nurse Case Manager
Patient Care Manager
5 Yearsyrs
Licensed Practical Nurse Team Leader Office Manager
Office Manager Of Human Resources
6 Yearsyrs
Licensed Practical Nurse Clinic Registered Nurse Registered Nurse Case Manager
Clinical Manager
8 Yearsyrs
Staff Nurse Ambulatory Care Coordinator Case Manager
Medical Case Manager
8 Yearsyrs
Staff Nurse Clinician Clinical Supervisor
Clinical Director
9 Yearsyrs
Account Representative Account Executive Customer Service Manager
Call Center Manager
6 Yearsyrs
Account Representative Accounts Receivable Specialist Accounts Receivable Supervisor
Accounts Receivable Manager
6 Yearsyrs
Account Representative Administrator Registered Nurse Case Manager
Clinical Services Director
11 Yearsyrs
Patient Service Representative Patient Care Coordinator Nurse Manager
Managed Care Director
9 Yearsyrs
Patient Service Representative Medical Coder Billing Manager
Revenue Manager
8 Yearsyrs
Patient Service Representative Medical Coder Business Office Manager
Director Of Admissions
7 Yearsyrs
Patient Access Representative Patient Care Coordinator Nurse Manager
Patient Relations Director
10 Yearsyrs
Patient Access Representative Medical Coder Billing Supervisor
Patient Account Manager
7 Yearsyrs
Patient Access Representative Patient Care Coordinator Clinical Manager
Patient Services Manager
7 Yearsyrs
Coordinator Administrator Business Office Manager
Director Of Admissions And Marketing
7 Yearsyrs
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Do you work as a Patient Liaison?

Help others decide if this is a good career for them

Average Length of Employment
Patient Registrar 2.8 years
Patient Advocate 2.3 years
Patient Liaison 2.0 years
Top Careers Before Patient Liaison
Internship 6.7%
Cashier 5.6%
Volunteer 5.3%
Server 2.8%
Assistant 2.4%
Top Careers After Patient Liaison
Internship 5.5%
Cashier 4.7%
Scheduler 3.0%

Do you work as a Patient Liaison?

Average Yearly Salary
$32,000
View Detailed Salary Report
$24,000
Min 10%
$32,000
Median 50%
$32,000
Median 50%
$32,000
Median 50%
$32,000
Median 50%
$32,000
Median 50%
$32,000
Median 50%
$32,000
Median 50%
$43,000
Max 90%
Best Paying Company
Children's Specialized Hospital
Highest Paying City
Kirkland, WA
Highest Paying State
Alaska
Avg Experience Level
2.4 years
How much does a Patient Liaison make at top companies?
The national average salary for a Patient Liaison in the United States is $32,552 per year or $16 per hour. Those in the bottom 10 percent make under $24,000 a year, and the top 10 percent make over $43,000.

How Would You Rate The Salary Of a Patient Liaison?

Have you worked as a Patient Liaison? Help other job seekers by rating your experience as a Patient Liaison.

Top Skills for A Patient Liaison

  1. Patient Care
  2. Insurance Companies
  3. Customer Service
You can check out examples of real life uses of top skills on resumes here:
  • Determined most cost efficient equipment needed for procedure without jeopardizing patient care.
  • Submitted notifications to insurance companies and obtained referrals from primary care physicians for specialty and outpatient hospital procedures.
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
  • Promoted cost-effectiveness by diverting patients from unnecessary emergency room visits.
  • Collect information provided by patients regarding patient care problems, administration issues and patient satisfaction, Receives samples from patients.

Patient Liaison Resume Examples And Tips

The average resume reviewer spends between 5 to 7 seconds looking at a single resume, which leaves the average job applier with roughly six seconds to make a killer first impression. Thanks to this, a single typo or error on your resume can disqualify you right out of the gate. At Zippia, we went through over 3,130 Patient Liaison resumes and compiled some information about how best to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

Learn How To Create A Top Notch Patient Liaison Resume

View Resume Examples

Patient Liaison Demographics

Gender

Female

71.3%

Unknown

14.5%

Male

14.2%
Ethnicity

White

61.5%

Hispanic or Latino

16.8%

Black or African American

11.7%

Asian

6.6%

Unknown

3.4%
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Foreign Languages Spoken

Spanish

67.6%

French

7.4%

Hindi

2.7%

Portuguese

2.7%

German

2.7%

Italian

2.0%

Cantonese

2.0%

Arabic

2.0%

Turkish

1.4%

Bengali

1.4%

Tagalog

1.4%

Polish

1.4%

Telugu

0.7%

Mandarin

0.7%

Korean

0.7%

Bulgarian

0.7%

Vietnamese

0.7%

Russian

0.7%

Greek

0.7%

Chinese

0.7%
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Patient Liaison Education

Schools

University of Phoenix

26.0%

Walden University

5.3%

Northeastern University

5.0%

University of South Florida

4.6%

Grand Canyon University

4.6%

Harrisburg Area Community College - Harrisburg

4.2%

West Virginia University

4.2%

Western Connecticut State University

4.2%

University of Houston

4.2%

Liberty University

4.2%

Ashford University

3.8%

Illinois Central College

3.8%

University of Illinois at Chicago

3.8%

New York University

3.4%

Kaplan University

3.4%

Wayne State University

3.1%

University of New Orleans

3.1%

Towson University

3.1%

Wheaton College (Massachusetts)

3.1%

Florida International University

3.1%
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Majors

Business

19.3%

Nursing

17.6%

Health Care Administration

11.0%

Medical Assisting Services

7.4%

Psychology

7.2%

Social Work

5.0%

Biology

3.7%

Liberal Arts

3.0%

Management

2.9%

Criminal Justice

2.9%

Public Health

2.8%

Communication

2.4%

Human Services

2.4%

Education

2.3%

Health Sciences And Services

1.8%

General Studies

1.7%

Nursing Assistants

1.6%

Accounting

1.6%

Sociology

1.6%

Medical Technician

1.6%
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Degrees

Bachelors

36.4%

Other

24.6%

Masters

15.1%

Associate

14.6%

Certificate

4.8%

Diploma

2.3%

Doctorate

1.1%

License

1.0%
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How Would You Rate Working As a Patient Liaison?

Are you working as a Patient Liaison? Help us rate Patient Liaison as a Career.

Top Patient Liaison Employers

Jobs From Top Patient Liaison Employers

Patient Liaison Videos

Career Advice on becoming a Head of Patient Liaison by Lee B (Full Version)

Orthopaedic Patient Liaison

Lee Bennett - Head of Patient Liaison

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