How to hire a patient partner

How to hire a patient partner, step by step

Here's a step-by-step patient partner hiring guide:

• Step 1: Identify your hiring needs
• Step 2: Create an ideal candidate profile
• Step 3: Make a budget
• Step 4: Write a patient partner job description
• Step 5: Post your job
• Step 6: Interview candidates
• Step 7: Send a job offer and onboard your new patient partner
• Step 8: Go through the hiring process checklist

Post a patient partner job for free, promote it for a fee

Post free

1. Identify your hiring needs

   First, determine the employments status of the patient partner you need to hire. Certain patient partner roles might require a full-time employee, whereas others can be done by part-time workers or contractors.

   Determine employee vs contractor status

   Is the person you're thinking of hiring a US citizen or green card holder?

   Yes

   No

   Hiring the perfect patient partner also involves considering the ideal background you'd like them to have. Depending on what industry or field they have experience in, they'll bring different skills to the job. It's also important to consider what levels of seniority and education the job requires and what kind of salary such a candidate would likely demand.

   This list presents patient partner salaries for various positions.

   Type of Patient Partner	Description	Hourly rate
   Patient Partner	Customer service representatives interact with customers to handle complaints, process orders, and provide information about an organization’s products and services.	$13-25
   Registration Representative	In medical facilities, a registration representative serves as the patients' first point of contact in clinics and hospitals. They primarily greet patients, identify their needs, gather personal and medical information, and assist them in filling out forms... Show more	$12-20
   Patient Service Representative	A Patient Service Representative is responsible for coordinating with patients, ensuring accuracy and satisfaction at all times. The duties of a Patient Service Representative revolves around greeting and responding to patients, offering assistance in documentation, gathering and maintaining their personal information, and even communicating with the family or guardian... Show more	$12-18

   Show more

2. Create an ideal candidate profile

   Common skills:

   • Patients
   • Epic
   • CPR
   • HIPAA
   • Hippa
   • Emergency Situations
   • Patient Care
   • Patient Safety
   • Vital Signs
   • Patient Satisfaction
   • Patient Complaints
   • Radiology
   • Primary Care
   • Customer Service

   Check all skills

   Responsibilities:

   • Communicate with insurance companies on a continuous basis to ensure hospital reimbursement and attain authorization for home and rehabilitation services.
   • Verify and confirm CPT codes for correct sleep study, verify that the referral and scripts are sign.
   • Collaborate with health care team (s) provide concurrent review and identify ICD-9 and CPT billing codes.
   • Listen carefully for key concerns of patients and respond accordingly.
   • Provide assistance in directing and escorting non-emergency patients to other designations throughout the hospital setting.
   • Comply with HIPPA and OSHA protocol guidelines and demonstrate a professional level of confidentiality in regard to all patient/facility affairs

3. Make a budget

   Including a salary range in your patient partner job description is one of the best ways to attract top talent. A patient partner can vary based on:

   • Location. For example, patient partners' average salary in arkansas is 47% less than in new york.
   • Seniority. Entry-level patient partners 46% less than senior-level patient partners.
   • Certifications. A patient partner with certifications usually earns a higher salary.
   • Company. Working for an established firm or a new start-up company can make a big difference in a patient partner's salary.

   Average patient partner salary

   $39,057yearly

   $18.78 hourly rate

   ---

   Entry-level patient partner salary

   $28,000 yearly salary

   Updated December 5, 2025

4. Writing a patient partner job description

   A job description for a patient partner role includes a summary of the job's main responsibilities, required skills, and preferred background experience. Including a salary range can also go a long way in attracting more candidates to apply, and showing the first name of the hiring manager can also make applicants more comfortable. As an example, here's a patient partner job description:

   Patient partner job description example

   * A Safety Partner is intended for to promote a safe environment for individuals who are unable to be left alone for long periods of time, and who require consistent monitoring. This condition could be caused by age, frailty, physical and/or mental disability, or other conditions. The Safety Partner role is non-clinical. If the patient requires clinical or personal care, i.e. bathing, transfers, a CNA will be assigned for those duties. Effective 8-1-18, after adequate training on gait belt and body mechanics, safety partner will assist patients to the restroom.
   GENERAL REQUIREMENTS
   
   * Adheres to the hospital and departmental attendance and punctuality guidelines
   * Performs all job responsibilities in alignment with the core values, mission and vision of the organization
   * Performs other duties as required and completes all job functions as per departmental policies and procedures
   * Maintains current knowledge in present areas of responsibility (i.e., self education, attends ongoing educational programs)
   * Attends staff meetings and completes mandatory in-services and requirements and competency evaluations on time.
   * Demonstrates competency at all levels in providing care to all patients based on age, sex, weight, and demonstrated needs. For non-clinical areas, has attended training and demonstrates usage of age- specific customer service skills.
   * Wears protective clothing and equipment as appropriate.
   
   WORKING CONDITIONS
   
   * General environment: Works in a well-lighted, air-conditioned area, with moderate noise levels.
   * May be exposed to high noise levels and bright lights.
   * May be exposed to limited hazardous substances or body fluids, or infectious organisms.
   * May be required to change from one task to another of different nature without loss of efficiency or composure.
   * Periods of high stress and fluctuating workloads may occur.
   * May be scheduled as needed including overtime
   
   EDUCATION REQUIREMENTS
   
   * High School Diploma or GED (Required)
   
   EXPERIENCE REQUIREMENTS
   
   * 0 - 1 year Patient Care Experience (Preferred)
   
   CERTIFICATIONS AND LICENSURES
   
   * No Certifications are Required or Preferred
   
   GENERAL SKILLS
   
   * Communication Skills
   * Interpersonal Skills
   * Customer Relations
   * Grammar / Spelling
   * Read / Comprehend Written Instructions
   * Follow Verbal Instructions
   * Ability to read
   * Write and communicate effectively
   
   PHYSICAL REQUIREMENTS
   
   * Have near normal vision - Clarity of vision (both near and far), ability to distinguish colors
   * Have good - manual dexterity
   * Ability to perform - repetitive tasks/motion
   
   PHYSICAL DEMANDS
   
   * Standing - Occasionally within shift (1-33%)
   * Walking - Occasionally within shift (1-33%)
   * Sitting - Continuously within shift (67-100%)
   * Climbing - Occasionally within shift (1-33%)
   * Bending/Stooping - Occasionally within shift (1-33%)
   * Twist at waist - Occasionally within shift (1-33%)
   * Pushing/Pulling - Occasionally within shift (1-33%)
   * Lift/carry up to 20 lbs - Occasionally within shift (1-33%)
   * Lift/carry > 20 lbs with assistance - Occasionally within shift (1-33%)
   * Reaching above shoulder - Occasionally within shift (1-33%)
   * Lift/carry > 50 lbs with assistance - Occasionally within shift (1-33%)

   Copy this example

   

5. Post your job

   To find patient partners for your business, try out a few different recruiting strategies:

   • Consider internal talent. One of the most important talent pools for any company is its current employees.
   • Ask for referrals. Reach out to friends, family members, and your current work to ask if they know any patient partners they would recommend.
   • Recruit at local colleges. Attend job fairs at local colleges to recruit entry-level patient partners with the right educational background.
   • Social media platforms. LinkedIn, Facebook, and Twitter have more than 3.5 billion users, and they're a great place for company branding and reaching potential job candidates.

   Post your job online:

   • Post your patient partner job on Zippia to find and recruit patient partner candidates who meet your exact specifications.
   • Use field-specific websites.
   • Post a job on free websites.

6. Interview candidates

   Your first interview with patient partner candidates should focus on their interest in the role and background experience. As the hiring process goes on, you can learn more about how they'd fit into the company culture in later rounds of interviews.

   Remember to include a few questions that allow candidates to expand on their strengths in their own words. Asking about their unique skills might reveal things you'd miss otherwise. At this point, good candidates can move on to the technical interview.

   The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

7. Send a job offer and onboard your new patient partner

   Once you've found the patient partner candidate you'd like to hire, it's time to write an offer letter. This should include an explicit job offer that includes the salary and the details of any other perks. Qualified candidates might be looking at multiple positions, so your offer must be competitive if you like the candidate. Also, be prepared for a negotiation stage, as candidates may way want to tweak the details of your initial offer. Once you've settled on these details, you can draft a contract to formalize your agreement.

   You should also follow up with applicants who don't get the job with an email letting them know that you've filled the position.

   To prepare for the new patient partner first day, you should share an onboarding schedule with them that covers their first period on the job. You should also quickly complete any necessary paperwork, such as employee action forms and onboarding documents like I-9, benefits enrollment, and federal and state tax forms. Finally, Human Resources must ensure a new employee file is created for internal record keeping.

8. Go through the hiring process checklist

   • Determine employee type (full-time, part-time, contractor, etc.)
   • Submit a job requisition form to the HR department
   • Define job responsibilities and requirements
   • Establish budget and timeline
   • Determine hiring decision makers for the role
   • Write job description
   • Post job on job boards, company website, etc.
   • Promote the job internally
   • Process applications through applicant tracking system
   • Review resumes and cover letters
   • Shortlist candidates for screening
   • Hold phone/virtual interview screening with first round of candidates
   • Conduct in-person interviews with top candidates from first round
   • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
   • Conduct background checks on top candidates
   • Check references of top candidates
   • Consult with HR and hiring decision makers on job offer specifics
   • Extend offer to top candidate(s)
   • Receive formal job offer acceptance and signed employment contract
   • Inform other candidates that the position has been filled
   • Set and communicate onboarding schedule to new hire(s)
   • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)

   Sign up to download full list

   Sign up

How much does it cost to hire a patient partner?