Patient partner job description
Updated March 14, 2024
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Example patient partner requirements on a job description
Patient partner requirements can be divided into technical requirements and required soft skills. The lists below show the most common requirements included in patient partner job postings.
Sample patient partner requirements
- High school diploma or equivalent
- Experience in healthcare or customer service
- Ability to work flexible hours, including weekends and holidays
- Excellent communication skills, both verbal and written
- Knowledge of medical terminology and procedures
Sample required patient partner soft skills
- Empathetic and compassionate towards patients
- Ability to work collaboratively with healthcare professionals
- Strong organizational skills and attention to detail
- Problem-solving skills and ability to think critically
- Ability to maintain confidentiality and handle sensitive information
Patient partner job description example 1
Phoebe Putney Memorial Hospital Inc patient partner job description
* A Safety Partner is intended for to promote a safe environment for individuals who are unable to be left alone for long periods of time, and who require consistent monitoring. This condition could be caused by age, frailty, physical and/or mental disability, or other conditions. The Safety Partner role is non-clinical. If the patient requires clinical or personal care, i.e. bathing, transfers, a CNA will be assigned for those duties. Effective 8-1-18, after adequate training on gait belt and body mechanics, safety partner will assist patients to the restroom.
GENERAL REQUIREMENTS
* Adheres to the hospital and departmental attendance and punctuality guidelines
* Performs all job responsibilities in alignment with the core values, mission and vision of the organization
* Performs other duties as required and completes all job functions as per departmental policies and procedures
* Maintains current knowledge in present areas of responsibility (i.e., self education, attends ongoing educational programs)
* Attends staff meetings and completes mandatory in-services and requirements and competency evaluations on time.
* Demonstrates competency at all levels in providing care to all patients based on age, sex, weight, and demonstrated needs. For non-clinical areas, has attended training and demonstrates usage of age- specific customer service skills.
* Wears protective clothing and equipment as appropriate.
WORKING CONDITIONS
* General environment: Works in a well-lighted, air-conditioned area, with moderate noise levels.
* May be exposed to high noise levels and bright lights.
* May be exposed to limited hazardous substances or body fluids, or infectious organisms.
* May be required to change from one task to another of different nature without loss of efficiency or composure.
* Periods of high stress and fluctuating workloads may occur.
* May be scheduled as needed including overtime
EDUCATION REQUIREMENTS
* High School Diploma or GED (Required)
EXPERIENCE REQUIREMENTS
* 0 - 1 year Patient Care Experience (Preferred)
CERTIFICATIONS AND LICENSURES
* No Certifications are Required or Preferred
GENERAL SKILLS
* Communication Skills
* Interpersonal Skills
* Customer Relations
* Grammar / Spelling
* Read / Comprehend Written Instructions
* Follow Verbal Instructions
* Ability to read
* Write and communicate effectively
PHYSICAL REQUIREMENTS
* Have near normal vision - Clarity of vision (both near and far), ability to distinguish colors
* Have good - manual dexterity
* Ability to perform - repetitive tasks/motion
PHYSICAL DEMANDS
* Standing - Occasionally within shift (1-33%)
* Walking - Occasionally within shift (1-33%)
* Sitting - Continuously within shift (67-100%)
* Climbing - Occasionally within shift (1-33%)
* Bending/Stooping - Occasionally within shift (1-33%)
* Twist at waist - Occasionally within shift (1-33%)
* Pushing/Pulling - Occasionally within shift (1-33%)
* Lift/carry up to 20 lbs - Occasionally within shift (1-33%)
* Lift/carry > 20 lbs with assistance - Occasionally within shift (1-33%)
* Reaching above shoulder - Occasionally within shift (1-33%)
* Lift/carry > 50 lbs with assistance - Occasionally within shift (1-33%)
GENERAL REQUIREMENTS
* Adheres to the hospital and departmental attendance and punctuality guidelines
* Performs all job responsibilities in alignment with the core values, mission and vision of the organization
* Performs other duties as required and completes all job functions as per departmental policies and procedures
* Maintains current knowledge in present areas of responsibility (i.e., self education, attends ongoing educational programs)
* Attends staff meetings and completes mandatory in-services and requirements and competency evaluations on time.
* Demonstrates competency at all levels in providing care to all patients based on age, sex, weight, and demonstrated needs. For non-clinical areas, has attended training and demonstrates usage of age- specific customer service skills.
* Wears protective clothing and equipment as appropriate.
WORKING CONDITIONS
* General environment: Works in a well-lighted, air-conditioned area, with moderate noise levels.
* May be exposed to high noise levels and bright lights.
* May be exposed to limited hazardous substances or body fluids, or infectious organisms.
* May be required to change from one task to another of different nature without loss of efficiency or composure.
* Periods of high stress and fluctuating workloads may occur.
* May be scheduled as needed including overtime
EDUCATION REQUIREMENTS
* High School Diploma or GED (Required)
EXPERIENCE REQUIREMENTS
* 0 - 1 year Patient Care Experience (Preferred)
CERTIFICATIONS AND LICENSURES
* No Certifications are Required or Preferred
GENERAL SKILLS
* Communication Skills
* Interpersonal Skills
* Customer Relations
* Grammar / Spelling
* Read / Comprehend Written Instructions
* Follow Verbal Instructions
* Ability to read
* Write and communicate effectively
PHYSICAL REQUIREMENTS
* Have near normal vision - Clarity of vision (both near and far), ability to distinguish colors
* Have good - manual dexterity
* Ability to perform - repetitive tasks/motion
PHYSICAL DEMANDS
* Standing - Occasionally within shift (1-33%)
* Walking - Occasionally within shift (1-33%)
* Sitting - Continuously within shift (67-100%)
* Climbing - Occasionally within shift (1-33%)
* Bending/Stooping - Occasionally within shift (1-33%)
* Twist at waist - Occasionally within shift (1-33%)
* Pushing/Pulling - Occasionally within shift (1-33%)
* Lift/carry up to 20 lbs - Occasionally within shift (1-33%)
* Lift/carry > 20 lbs with assistance - Occasionally within shift (1-33%)
* Reaching above shoulder - Occasionally within shift (1-33%)
* Lift/carry > 50 lbs with assistance - Occasionally within shift (1-33%)
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Patient partner job description example 2
Maxim Healthcare Group patient partner job description
Skilled Nurse Needed in Benson!
We offer weekly pay, flexible schedules and paid trainings!
Maxim Healthcare Services is national home health staffing company based in Tucson, AZ that proudly offers its employees a 4-step paid training process, flexible schedules to fit your needs, health care benefits and 24/7 clinical on-call assistance.
The Company: Maxim Healthcare Services is an innovative healthcare company known for the great care we take with clients and employees alike.
+ A leader in healthcare staffing for nurses, allied professionals & others. We strive to provide 1:1 home healthcare services for adult & pediatric patients.
+ We believe in caring, innovating & enriching the lives of those around us.
The Position: We are looking for licensed nurses that specialize in Daytime 1:1 skilled nursing support.
+ Rate varies depending on nurse's experience and background as well as the patient's insurance provider
+ These day shifts are 12 hours long
+ Pay is weekly
Responsibilities:
+ Family is looking for a compassionate and detail oriented nurse to provide phenomenal 1:1 support to their loved one. This Adult patient has a g-tube, tracheostomy and a ventilator and is located in the 85602 zip code. The preferred shift here would be 8am-8pm Sunday- Thursday.
Requirements:
+ Active nursing license, AHA (in person), BLS, FP Clearance Card, A9 certificate and TB test. We cover FP application fee!
Why Should You Apply?
+ Competitive weekly pay and flexible schedules
+ 24/7 clinical on-call assistance and opportunities for on-the-job training
+ 1:1 nurse to patient ratio
+ Great health care benefits
Benefits
At Maxim Healthcare Services, we firmly believe that our employees are the heartbeat of our organization and we are happy to offer the following benefits:
+ Competitive pay & weekly paychecks
+ Health, dental, vision, and life insurance
+ 401(k) savings plan
+ Awards and recognition programs
*Benefit eligibility is dependent on employment status. **CO Specific Benefits: Medical/Prescription, Dental, Vision, Health Advocacy (company paid if enrolled Medical), Health Advocate Employee Assistance Program, Health Savings Account , 401(k), 401(k) Company Match, Profit Sharing, Short Term Disability, Long Term Disability, Primary Caregiver Leave, Parental Leave, Life and Basic Accidental Death & Dismemberment Insurance, Voluntary Life and Accidental Death & Dismemberment Insurance, Hospital Expense Protection Plan, Critical Illness Insurance, Accident Insurance, Dependent Care Flexible Spending Account, Home and Auto Insurance, Pet Insurance, Transportation Benefits, CommonBond, Educational Assistance Program, College Partnership Program, Paid Time Off/Company Holidays
About Maxim Healthcare Services
Maxim Healthcare Services has been making a difference in the lives of our patients, caregivers, employees and communities for more than 30 years. We offer private duty nursing, skilled nursing, physical rehabilitation, companion care, respite care and behavioral care for individuals with chronic and acute illnesses and disabilities. Our commitment to quality customer service, compassionate patient care, and filling critical healthcare needs makes us a trusted partner wherever care is needed.
Maxim Healthcare Services is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
#homecare
We offer weekly pay, flexible schedules and paid trainings!
Maxim Healthcare Services is national home health staffing company based in Tucson, AZ that proudly offers its employees a 4-step paid training process, flexible schedules to fit your needs, health care benefits and 24/7 clinical on-call assistance.
The Company: Maxim Healthcare Services is an innovative healthcare company known for the great care we take with clients and employees alike.
+ A leader in healthcare staffing for nurses, allied professionals & others. We strive to provide 1:1 home healthcare services for adult & pediatric patients.
+ We believe in caring, innovating & enriching the lives of those around us.
The Position: We are looking for licensed nurses that specialize in Daytime 1:1 skilled nursing support.
+ Rate varies depending on nurse's experience and background as well as the patient's insurance provider
+ These day shifts are 12 hours long
+ Pay is weekly
Responsibilities:
+ Family is looking for a compassionate and detail oriented nurse to provide phenomenal 1:1 support to their loved one. This Adult patient has a g-tube, tracheostomy and a ventilator and is located in the 85602 zip code. The preferred shift here would be 8am-8pm Sunday- Thursday.
Requirements:
+ Active nursing license, AHA (in person), BLS, FP Clearance Card, A9 certificate and TB test. We cover FP application fee!
Why Should You Apply?
+ Competitive weekly pay and flexible schedules
+ 24/7 clinical on-call assistance and opportunities for on-the-job training
+ 1:1 nurse to patient ratio
+ Great health care benefits
Benefits
At Maxim Healthcare Services, we firmly believe that our employees are the heartbeat of our organization and we are happy to offer the following benefits:
+ Competitive pay & weekly paychecks
+ Health, dental, vision, and life insurance
+ 401(k) savings plan
+ Awards and recognition programs
*Benefit eligibility is dependent on employment status. **CO Specific Benefits: Medical/Prescription, Dental, Vision, Health Advocacy (company paid if enrolled Medical), Health Advocate Employee Assistance Program, Health Savings Account , 401(k), 401(k) Company Match, Profit Sharing, Short Term Disability, Long Term Disability, Primary Caregiver Leave, Parental Leave, Life and Basic Accidental Death & Dismemberment Insurance, Voluntary Life and Accidental Death & Dismemberment Insurance, Hospital Expense Protection Plan, Critical Illness Insurance, Accident Insurance, Dependent Care Flexible Spending Account, Home and Auto Insurance, Pet Insurance, Transportation Benefits, CommonBond, Educational Assistance Program, College Partnership Program, Paid Time Off/Company Holidays
About Maxim Healthcare Services
Maxim Healthcare Services has been making a difference in the lives of our patients, caregivers, employees and communities for more than 30 years. We offer private duty nursing, skilled nursing, physical rehabilitation, companion care, respite care and behavioral care for individuals with chronic and acute illnesses and disabilities. Our commitment to quality customer service, compassionate patient care, and filling critical healthcare needs makes us a trusted partner wherever care is needed.
Maxim Healthcare Services is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
#homecare
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Patient partner job description example 3
Trinity Health patient partner job description
The Patient Access Partner II is responsible for answering incoming calls to provide assistance to patients and physicians requesting referrals and appointments. The PAP II will pre-register patients for appointments and tests, verifies and updates patient demographic and insurance information. Establishes and maintains ongoing partnerships with designated clinical partners to ensure achievement of aligned goals.
The Patient Access Partner II is responsible for answering incoming calls to provide assistance to patients and physicians requesting referrals and appointments. The PAP II will pre-register patients for appointments and tests, verifies and updates patient demographic and insurance information. Establishes and maintains ongoing partnerships with designated clinical partners to ensure achievement of aligned goals.
**Cadence Appoint Scheduling Transactions -**
+ Utilizes scheduling software to perform a variety of actions including scheduling, canceling or rescheduling appointments.
+ Schedules patient appointments in conjunction with orders and urgency of care.
+ Uses expert questioning techniques to determine how request should be scheduled, when to refer call to a specific clinic or the Physician Referral Coordinator or escalate call to a nurse for immediate attention. Applies the "Open Access "concept for patient scheduling and ensures that patient and physician needs are met on a daily basis.
+ Maintains outbound call workflow for waitlist and scheduled orders list.
**Quality & Ongoing Training -**
+ Demonstrates a commitment to quality improvement and excellence. Incumbent is expected to identify and diagnose an issue and provide alternative solutions.
+ Continuously meets quality standards and requirements by achieving a 95% or higher on quality assurance scores.
+ Individuals work as a team to share best practices and disseminate knowledge.
+ Participates in ongoing required training and development.
+ Follows established policies and procedures.
+ Develops goals for professional growth and strives to achieve those goals.
**EPIC Registration** -
+ Accurately pre-registers patients for appointments and tests.
+ Verifies and updates patient demographic and insurance information.
**Managed Care** -
+ Understands and identifies insurance types.
+ Validates contract status of insurance with Loyola for physicians and facility to ensure maximum reimbursement and correct payment.
+ Verifies insurance information for each patient appointment.
+ Reviews accuracy and makes appropriate changes as needed.
+ Reminds patient of any financial obligations and documents appropriately.
+ Reminds patients to obtain necessary referral form s and/or additional documentation and bring to clinic/ancillary department to ensure highest allowable reimbursement.
**Clinic Partner -**
+ Works with designated clinical partners and dynamic schedulers to establish and maintain appropriate appointment scheduling protocols.
+ Participates in informal meetings and regular clinic partner's job-sharing rotations.
+ Takes daily actions to build positive relationships with our clinical partners.
+ Continuously displays a willingness to go above and beyond to meet patient and provider needs.
**Magis & Service Excellence Accountabilities**
+ Responsible for consistently demonstrating our Magis values of Care, Concern, Respect and Cooperation through teamwork and effective communication in an effort to prevent and solve problems and to achieve quality outcomes, patient safety, customer satisfaction and a safe environment.
+ Responsible for developing and maintaining an environment of service excellence as outlined in the Service Excellence standards.
Minimum Education:
Required: Associates Degree OR equivalent training acquired via work experience or education Preferred: Associates Degree
Minimum Experience:
Required: 1-2 years of previous job-related experience
**Our Commitment to Diversity and Inclusion**
Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.
Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.
The Patient Access Partner II is responsible for answering incoming calls to provide assistance to patients and physicians requesting referrals and appointments. The PAP II will pre-register patients for appointments and tests, verifies and updates patient demographic and insurance information. Establishes and maintains ongoing partnerships with designated clinical partners to ensure achievement of aligned goals.
**Cadence Appoint Scheduling Transactions -**
+ Utilizes scheduling software to perform a variety of actions including scheduling, canceling or rescheduling appointments.
+ Schedules patient appointments in conjunction with orders and urgency of care.
+ Uses expert questioning techniques to determine how request should be scheduled, when to refer call to a specific clinic or the Physician Referral Coordinator or escalate call to a nurse for immediate attention. Applies the "Open Access "concept for patient scheduling and ensures that patient and physician needs are met on a daily basis.
+ Maintains outbound call workflow for waitlist and scheduled orders list.
**Quality & Ongoing Training -**
+ Demonstrates a commitment to quality improvement and excellence. Incumbent is expected to identify and diagnose an issue and provide alternative solutions.
+ Continuously meets quality standards and requirements by achieving a 95% or higher on quality assurance scores.
+ Individuals work as a team to share best practices and disseminate knowledge.
+ Participates in ongoing required training and development.
+ Follows established policies and procedures.
+ Develops goals for professional growth and strives to achieve those goals.
**EPIC Registration** -
+ Accurately pre-registers patients for appointments and tests.
+ Verifies and updates patient demographic and insurance information.
**Managed Care** -
+ Understands and identifies insurance types.
+ Validates contract status of insurance with Loyola for physicians and facility to ensure maximum reimbursement and correct payment.
+ Verifies insurance information for each patient appointment.
+ Reviews accuracy and makes appropriate changes as needed.
+ Reminds patient of any financial obligations and documents appropriately.
+ Reminds patients to obtain necessary referral form s and/or additional documentation and bring to clinic/ancillary department to ensure highest allowable reimbursement.
**Clinic Partner -**
+ Works with designated clinical partners and dynamic schedulers to establish and maintain appropriate appointment scheduling protocols.
+ Participates in informal meetings and regular clinic partner's job-sharing rotations.
+ Takes daily actions to build positive relationships with our clinical partners.
+ Continuously displays a willingness to go above and beyond to meet patient and provider needs.
**Magis & Service Excellence Accountabilities**
+ Responsible for consistently demonstrating our Magis values of Care, Concern, Respect and Cooperation through teamwork and effective communication in an effort to prevent and solve problems and to achieve quality outcomes, patient safety, customer satisfaction and a safe environment.
+ Responsible for developing and maintaining an environment of service excellence as outlined in the Service Excellence standards.
Minimum Education:
Required: Associates Degree OR equivalent training acquired via work experience or education Preferred: Associates Degree
Minimum Experience:
Required: 1-2 years of previous job-related experience
**Our Commitment to Diversity and Inclusion**
Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.
Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.
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Updated March 14, 2024
Updated March 14, 2024