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Become A Patient Registrar

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Working As A Patient Registrar

  • Getting Information
  • Processing Information
  • Interacting With Computers
  • Documenting/Recording Information
  • Establishing and Maintaining Interpersonal Relationships
  • Deal with People

  • Unpleasant/Angry People

  • Mostly Sitting

  • Repetitive

  • Stressful

  • $29,860

    Average Salary

What Does A Patient Registrar Do At HCA, Hospital Corporation of America

* Responsible for timely and accurate patient registration.
* Interviews patients for
* all pertinent account information and verifies insurance coverage.
* SUPERVISOR
* Patient Access Manager (or Supervisor)
* SUPERVISES
* N/A
* DUTIES INCLUDE BUT ARE NOT LIMITED TO:
* Interview patients at workstation or at bedside to obtain all necessary account information.
* Bed-side registration
* performed utilizing carts/computers on wheels
* Ensure charts are completed and accurate
* Verify all insurance and obtain pre-certification/authorization
* Calculate and collect patient liable amounts
* Ensure that all necessary signatures are obtained for treatments
* Answer any questions and explains policies clearly
* Process patient charts according to paperwork flow needs and established productivity standards
* Welcome patient and family members in a professional manner.
* Contact the nursing staff for emergency medical
* needs and answer patient and visitor questions
* Interview incoming patients, his/her relatives, or other responsible individuals to obtain identifying and biographical
* information with insurance and financial information
* Assign I-plans accurately and research Patient Visit History to comply with the Medicare 72 hour rule
* Search MPI completely and assign the correct medical code number.
* Notify Medical Records for any duplicate unit
* numbers
* Verify insurance benefits and determines pre-certification status.
* If pre-certification is needed, call the insurance
* precert department and initiate review or verify authorization number provided by scheduling staff.
* Enter all
* information and authorization numbers into the registration system.
* Secure all signatures necessary for treatments, release of medical information, assignment of insurance benefits, and
* payment of services from legally responsible parties.
* Obtain copies of necessary identification and insurance cards.
* Explain policies regarding services, charges, insurance billing, and payment of account.
* Request full or partial
* payment for services rendered according to collection policies.
* Issue a Business Office letter to all patients according
* to policy
* Obtain proper authorization for treatment and approval codes from the insurance carrier for patients presenting for
* treatment insured by an MCO.
* Collect co-pays, deposits, and deductibles and documents collection status in the
* system and chart.
* Issue waivers for signatures when appropriate.
* Inform former patients or their representatives of delinquent accounts and attempt to obtain payment.
* Refer delinquent
* accounts to the Manager/Supervisor for further action
* Receive and receipt payments from patient for services rendered.
* Prepare daily deposits and maintains the integrity of
* the cash drawer
* Produce paperwork on each patient for distribution to appropriate departments.
* Align pertinent documents for
* establishing the patient’s medical record and financial file
* Register and admit all patients after the other registration departments are closed.
* Route admission documents and
* forms to appropriate departments
* Price, key, and detail patient charges.
* Burst charts for distribution to physician’s billing service, medical records,
* ancillary departments, and the business office.
* Check for double charges on all accounts
* Work with physician offices and ancillary departments, providing information when necessary or forwarding relevant
* documents
* Document complaints received from patients, the medical staff, and ancillary departments on an incident report form
* and refer to coordinator for follow-up action
* Acknowledge, file, and send MOX messages via Meditech
* Check for physician orders and attaches them to the patient medical records to ensure that patients are receiving
* appropriate tests
* Escort patient to his/her destination or refers patient to an available escort
* Activate all pre-registered patients that have reported for services
* Abstract patient charts once discharged for the ER and retrieves a patient Medical Record once they present to ER for
* treatment
* Attends in-service presentations, and completes mandatory education week, including but not limited to, infection
* control, patient safety, quality improvements, MSDS and OSHA standards
* Demonstrates knowledge of occurrence reporting system and utilizes system to report potential patient safety issues
* Practice and adhere to the “Code of Conduct” philosophy and “Mission and Value Statement”
* Other duties as assigned
* KNOWLEDGE

What Does A Patient Registrar Do At Johns Hopkins Medicine

* answering the phone, registering and checking in patients at the front desk of a busy, Neurology/Surgical procedural based clinic and Neurology lab practice.
* The registrar must identify which patients need pre-auth for a visit or testing by their insurance plans, verifying if the insurance is still current and completing the registration fields when incomplete.
* There are multiple add on patients for Neurology lab testing every day that need confirmation by insurance for the patient to be tested here at Bayview.
* They must fully understand and know the multiple insurance plans that this practice uses with various patients.
* It is a time consuming vital part of their job.
* High School Diploma required
* Associate Degree or some college preferred
* years relevant work experience preferred
* Experience working with computers required
* Customer service experience preferred
* Johns Hopkins Health System and its affiliates are Equal Opportunity/Affirmative Action employers.
* All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, sex, age, national origin, disability, protected veteran status, and or any other status protected by federal, state, or local

What Does A Patient Registrar Do At Cedars-Sinai

* The Admitting Representative performs all admissions activities for pre-admit and face-to-face registration of patients presenting to the Main Admissions and/or outpatient areas for treatment.
* Facilitates patient access to Cedars Sinai Medical Center and secures all demographic and financial patient registration information.
* This will include the following: Registration, PreRegistration, insurance verification, Third Party Liability (TPL) screening, Medi
* Cal / Medicare eligibility verification, Workers Compensation eligibility, and securing cash deposits (co-pays, deductibles, cash packages).
* Able to explain information and answer questions.
* Demonstrates competency skills including the ability to perform job duties and interact with customers with sensitivity and attention to the patient population(s) served.
* This position is Part
* Time and scheduled hours each week will total 30 hours.
* Shifts will vary and include weekends as needed

What Does A Patient Registrar Do At Mercyhealth

* Gathers and enters in computer all necessary registration information from patient/family.
* Performs preadmission functions to include insurance verification and pre-certification activities.
* Discusses financial arrangements and consistently explains credit policies.
* Collects all applicable co-pays.
* Disperses information to appropriate departments.
* Works closely with clinics and Physicians’ office to coordinate admissions/appointments.
* Responds to all incoming correspondence and telephone inquiries.
* Resolves all billing concerns of patients and third party payors and other system staff in a professional manner.
* Attend seminars/training sessions.
* Escorts patient to appropriate area.
* Must be able to push patient in wheelchair.
* Is able to perform all duties of Registrar I and Registrar II partners.
* Provides training and mentoring for Registrar I and Registrar II partners.
* May be required to work overtime during peak periods.
* Specific duties include:
* Identify potential payment posting problems
* Communicate with billers to correct billing problems/denied claims
* Correspond with hospital department/clinic to gather data and investigate claims problems
* Communicate with billers to correct billing problems/denied claims
* Correspond with hospital departments/clinics to gather data and investigate claims problems
* Identify appropriate primary/secondary payees
* Document online all changes in account history
* Receive and record patient payments
* Maintain petty cash fund
* Prepares special reports
* AGE OF PATIENT POPULATION
* Geriatric, Adolescent, Child
* COMPETENCIES
* To perform the job successfully, an individual should demonstrate the following competencies:
* Quality
* Follows policies and procedures; Adapts to changes in the environment; Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance.
* Service
* Responds promptly to requests for service and assistance; Meets commitments; Abides by MHS confidentiality and security agreement; Shows respect and sensitivity for cultural differences.
* Partnering
* Supports organization's goal and values; Exhibits objectivity and openness to other's views; Gives and welcomes feedback; Contributes to building a positive team spirit; Generates suggestions for improving work.
* Cost
* Conserves organization resources

What Does A Patient Registrar Do At NYU Medical Center

* Registers patients accurately, completely, & thoroughly.
* Validates patient identity using key identifiers and established procedures, reviews all previously obtained information for accuracy and completeness.
* Demonstrates effective interview skills & how to obtain complete & accurate data at a simple IP or OP or ED sign-in & full registration.
* Demonstrates by performance and explanation an understanding of the purposes for data obtained & verified at registration.
* Understands registration & insurance terminology, & how it may be understood by patients & other customers.
* Reports problems with department processes or technologies.
* Collects and verifies all necessary financial information for medical center services.
* Demonstrates by performance an understanding of the way in which third party payers (government, commercial, & others) provide health insurance to subscribers & pay for our services.
* Gathers and reviews all relevant data, including insurance cards and documents, to ensure correct reimbursement is obtained for medical center services.
* Selects correct financial classes & codes for each payer & plan, assigning or verifying primary & secondary payers correctly.
* Understands the notification of admission & verification of insurance eligibility and benefits & authorization, and implements these processes when necessary, using integrated online tools or by use of payer websites or phone.
* Collects patient payments due at the time of service, efficiently, effectively, and courteously.
* Demonstrates an understanding of patient payments owed at admission, why collection at TOS is important, & the different forms of payments we collect.
* Defines self-pay, co-pay, co-insurance, deductible, out of pocket limits, & related terms.
* Determines method of payment, starts conversations about payment with patients, & processes payment transactions, securely and with appropriate receipts, data entry, logs, and records of amounts collected or reasons for not collecting.
* Consistently uses all appropriate forms for each registration area & registration type.
* Provides and explains all required information to patients about their hospital experience, our services, and their rights.
* Obtains all required signatures.
* Demonstrates by explanation & performance a clear understanding of how to discuss safety & security of valuables & other patient belongings, as well as refer patients for discussion about other safety & security issues.
* Provides effective and sensitive customer service.
* Can define patients, families, physicians, billing, main departments with whom we interact regularly, & patient care units as customers, & list one value we create for each.
* Demonstrates by performance an understanding of good customer service, by assessing customer needs, providing quality service, & adjusting service based on customer satisfaction, seeking help as needed from experienced staff or department leadership.
* Knows when & how to escalate questions & concerns about specific individual & family needs.
* Communicates effectively, courteously, & empathically with patients, families, & all internal & external customers of Patient Access.
* Demonstrates by performance a basic understanding of the patient experience of registration & entry into acute hospital care, so the registrar can provide efficient, effective, courteous, empathic & fastest possible entry into care for the patient.
* Demonstrates by performance an understanding of the specific concerns, & means of addressing them, that may be experienced by children & their parents/guardians when the child is entering care or when the adult or other family member is entering care.
* Provides sensitive and professional assistance to all patients and visitors, concerned about the specific needs of all our customers, including LGBT clients, deaf or HOH clients; and clients with limited English proficiency (LEP.) Is pleasant, courteous & professional when dealing with all internal or external customers, and communicates with them effectively & in a timely way.
* Responds to telephone & in-person requests for assistance with courtesy, professionalism, & sensitivity, following established procedures.
* Sends information to customers, using computer, mail, telephone, or fax.
* Uses good judgment & initiative, communicates effectively, & adapts to variations in workloads, assignments, & inter-personal situations as needed.
* Takes responsibility for accomplishing work within accepted timeframes; accepts responsibility for own actions, for those of the team or department; tries to learn from mistakes.
* Brings issues that must be brought to the attention of department management immediately or at the first available opportunity, as appropriate.
* Accurately & thoroughly completes assigned tasks according to department and medical center standards, and helps colleagues as a reliable member of the team providing service to patients and other customers.
* Demonstrates ability to perform more than one activity at a time.
* Explains in simple terms the major goals & priorities of the department.
* Keeps track of details to ensure work is performed accurately & completely.
* Identifies quality standards for specific assignments & ensures that quality standards are met.
* Reports quality issues to appropriate individuals for corrective action.
* Consistently completes & submits all logs & records, keeps them up-to-date & readily accessible.
* Understands & performs ethically & effectively within established policies & procedures, in compliance with mandated standards for the Medical Center.
* Demonstrates by performance an understanding of relevant policies & procedures for the Medical Center, the division of finance, & Patient Access, can find correct policies, & can apply them.
* Abides by a clear code of ethics & behavior; chooses an ethical course of action when necessary & encourages others to do the same.
* Demonstrates by performance an understanding of the ethical, regulatory, & accreditation environment affecting Patient Access & the Medical Center, & ensures compliance within the department & the Medical Center, using all available means.
* Observes policy & procedures to protect patients privacy & rights as a patient in compliance with HIPAA & all relevant laws, regulations, & standards

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How To Become A Patient Registrar

Information clerks typically need a high school diploma and learn their skills on the job. Employers may prefer to hire candidates with some college education or an associate’s degree, depending on the occupation.

Education

Candidates typically need a high school diploma for most positions. However, employers may prefer to hire candidates with some college education or an associate’s degree. This is particularly true for eligibility interviewers, human resources assistants, and municipal clerks. Courses in social sciences, as well as word processing and spreadsheet applications, are particularly helpful.

Training

Most information clerks receive short-term on-the-job training, usually lasting a few weeks. Training typically covers clerical procedures and the use of computer applications. Those employed in government receive training that may last several months and include learning about various government programs and regulations.

Advancement

Some information clerks may advance to other administrative positions with more responsibilities, such as office supervisor or office manager. With completion of a bachelor’s degree, some human resources assistants may become human resources specialists.

Important Qualities

Communication skills. Information clerks must be able to explain policies and procedures clearly to customers and the public.

Integrity. Information clerks, particularly human resources assistants, have access to confidential information. They must be trusted to adhere to the applicable confidentiality and privacy rules governing the dissemination of this information.

Interpersonal skills. Information clerks who work with the public and customers must understand and communicate information effectively in order to establish positive relationships.

Organizational skills. Information clerks must be able to retrieve files and other important information quickly and efficiently.

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Patient Registrar jobs

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Top Skills for A Patient Registrar

EmergencyRoomPatientsInsuranceFormsFinancialInformationCustomerServiceMedicalRecordsPatientDemographicInformationInsuranceVerificationDataEntryPatientRegistrationSurgeryEmergencyDepartmentInsuranceCompaniesMedicalChartsInsuranceCoverageLabInsuranceEligibilityRadiologyPhoneCallsComputerSystemHippa

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Top Patient Registrar Skills

  1. Emergency Room Patients
  2. Insurance Forms
  3. Financial Information
You can check out examples of real life uses of top skills on resumes here:
  • Administered to register emergency room patients efficiently and accurately by obtaining appropriate signatures.
  • Interviewed patients/family, obtained signatures and insurance forms.
  • Maintain patient demographic information by obtaining, recording, and updating personal and financial information.
  • Proved assistance and customer service to patients, visitors, and hospital personnel.
  • Protected the security of medical records to ensure that confidentiality is maintained.

Top Patient Registrar Employers

Patient Registrar Videos

Working as a doctor at The Townsville Hospital

Patient Access Overview

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