Functions as a liaison between patients and health care providers or agencies in assisting, organizing, coordinating, and providing Outreach and Enrollment Assistance to the uninsured which includes what's available in the Marketplace and Medicaid Expansion.
Interpreting a foreign language into English and English into a foreign language to facilitate the health care service (if applicable).
Reports to : Operations Supervisor
Supervises : No
Dress Requirement : Business casual or scrubs in accordance with Heart of Ohio Family Health Center's dress code policy
Work Schedule : F/T
Monday through Friday during standard business hours but will include some evenings and weekends as well.
Times are subject to change due to business necessity
Non-Exempt
Job Duties : Essentials considered to the successful performance of this position:
Collects and evaluates information about a patient regarding opportunities to assist in achieving patient/family healthcare coverage needs
Conduct public education activities to raise awareness about Ohio's Healthcare Marketplace, health insurance coverage options, and Medicaid Expansion
Contact and secure community presentation locations and recruitment of participants
Provide information in a fair, accurate and impartial manner that is culturally appropriate
Educates patient's regarding what is offered based on the needs of the patient
Researches, and informs and patients about the health care options available
Accurately and ethically interprets spoken foreign languages into English and English into a foreign language (if applicable)
Accurately translates written foreign languages into English and English into a foreign language, as assigned (if applicable)
Accurately, clearly and efficiently documents actions taken and activities performed
Other related duties as assigned
Job Qualifications (Experience, Knowledge, Skills and Abilities)
Willingness to work with all cultural and socioeconomic groups without judgment or bias
Demonstrates ability to cooperatively work/mediate with all age groups and family groups
Compliance with the HIPAA law and regulation; ability to confidentially retain information, passing only necessary information to those needed to perform their duty
Demonstrated ability to accurately and clearly translate, verbal and written, a foreign language into English and English into a foreign language
Ability to work with minimal supervision and exercise sound independent judgment
Strong verbal and written communication skills
Preferred holder of interpreting certificate (if applicable)
Some experience in community relations/education and public presentation preferred
Experience in or with community healthcare a plus
Must be able to work independently as well as with a team
Reliable transportation a must
Demonstrates competency in working sensitively and respectfully with people of various cultures and social status
Knowledge of federal, state and local laws and regulations about health care.
Ability to communicate (orally and in writing) in a professional manner
Ability to maintain an established work schedule to ensure dependability and accuracy of work quality
Equipment Operated :
Telephone & Fax
Computer & Printer
Scanner
Calculator
Other office and medical equipment as assigned
Facility Environment :
Heart of Ohio Family Health operates in multiple locations, in the Columbus, OH area. All facilities have a medical office environment with front-desk reception area, separate patient examination rooms, nursing stations, pharmacy stock room, business offices, hallways and private toilet facilities. All clinical facilities are ADA compliant.
Physical Demands and Requirements : these may be modified to accurately perform the essential functions of the position:
Mobility = ability to easily move without assistance
Bending = occasional bending from the waist and knees
Reaching = occasional reaching no higher than normal arm stretch
Lifting/Carry = ability to lift and carry a normal stack of documents and/or files
Pushing/Pulling = ability to push or pull a normal office environment
Dexterity = ability to handle and/or grasp, use a keyboard, calculator, and other office equipment accurately and quickly
Hearing = ability to accurately hear and react to the normal tone of a person's voice
Visual = ability to safely and accurately see and react to factors and objects in a normal setting
Speaking = ability to pronounce words clearly to be understood by another individual
$32k-37k yearly est. Auto-Apply 60d+ ago
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Hospital Based Bilingual Patient Advocate
Elevate Patient Financial Solution
Columbus, OH
Make a real difference in patients' lives-join Elevate Patient Financial Solutions as a Hospital Based Bilingual Patient Advocate and help guide individuals through their healthcare financial journey. This full-time position is located 100% onsite at a hospital in Columbus, OH, with a Monday-Friday schedule from 8:00 AM to 4:30 PM. Holiday coverage is possible based on client needs.
Bring your passion for helping others and grow with a company that values your impact. In 2024, our Advocates helped over 823,000 patients secure the Medicaid coverage they needed. Elevate's mission is to make a difference. Are you ready to be the difference?
As a Hospital Based Bilingual Patient Advocate, you play a vital role in guiding uninsured hospital patients through the complex landscape of medical and disability assistance. This onsite, hospital-based role places you at the heart of patient financial advocacy-meeting individuals face-to-face, right in their hospital rooms, to guide them through the process of identifying eligibility and applying for financial assistance. Your presence and empathy make a real difference during some of life's most vulnerable moments.
Job Summary
The purpose of this position is to connect uninsured hospital patients to programs that will cover their medical expenses. As a Patient Advocate, you will play a critical role in assisting uninsured hospital patients by evaluating their eligibility for various federal, state, and county medical or disability assistance programs through bed-side visits and in-person interactions. Your primary objective will be to guide patients face-to-face through the application process, ensuring thorough completion and follow-up. This role is crucial in ensuring that uninsured patients are promptly identified and assisted, with the goal of meeting our benchmark that 98% of patients are screened at bedside. This position is responsible for working as the liaison between the patient in need, the hospital facility and government agencies, proficiently and effectively communicating in English and Spanish.
Essential Duties and Responsibilities
* Screen uninsured hospital patients at bedside in an effort to determine if patient is a viable candidate for federal, state, and/or county medical or disability assistance.
* Complete the appropriate applications and following through until approved.
* Detailed, accurate and timely documentation in both MPower and the hospital systems on all cases worked.
* Provide exceptional customer service at all times.
* Participate in ongoing trainings in order to apply the content learned in dealings with patients and cases.
* Maintain assigned work queue of patient accounts.
* Collaborate in person and through verbal/written correspondence with hospital staff, case managers, social workers, financial counselors.
* Answer incoming telephone calls, make out-bound calls, and track (via MPower) all paperwork necessary to submit enrollment and renewal for prospective Medicaid patients.
* Maintain structured and timely contact with the applicant and responsible government agency, by phone whenever possible or as structured via the daily work queue.
* Assist the applicant with gathering any additional reports or records, meeting appointment dates and times and arrange transportation if warranted.
* Request home visits as needed to acquire documentation.
* As per established protocols, inform the client in a timely manner of all approvals and denials of coverage.
* Attend ongoing required training to remain informed about current rules and regulations related to governmental programs, and apply updated knowledge when working with patients and cases.
* Regular and timely attendance.
* All other duties as assigned
Qualifications and Requirements
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or abilities.
* High School Diploma or GED preferred, except when required by our client.
* Prior hospital experience preferred
* Adaptability when dealing with constantly changing processes, computer systems and government programs
* Professional experience working with state and federal programs
* Critical thinking skills
* Ability to maneuver throughout the hospital and patients' rooms throughout scheduled work shift.
* Proficient experience utilizing Microsoft Office Suite with emphasis on Excel and Outlook
* Effectively communicate both orally and written, to a variety of individuals utilizing fluent Spanish and English.
* Ability to multitask to meet performance metrics while functioning in a fast-paced environment.
* Hospital-Based Patient Advocates are expected to dress in accordance with their respective Client's Dress Code.
* Ability to multitask
* Ability to function in a fast-paced environment
Benefits
ElevatePFS believes in making a positive impact not only within our industry but also with our employees -the organization's greatest asset! We take pride in offering comprehensive benefits in a vast array of plans that contribute to the present and future well-being of our employees and their families.
* Medical, Dental & Vision Insurance
* 401K (100% match for the first 3% & 50% match for the next 2%)
* 15 days of PTO
* 7 paid Holidays
* 2 Floating holidays
* 1 Elevate Day (floating holiday)
* Pet Insurance
* Employee referral bonus program
* Teamwork: We believe in teamwork and having fun together
* Career Growth: Gain great experience to promote to higher roles
The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, location, specialty and training. This pay scale is not a promise of a particular wage.
The job description does not constitute an employment agreement between the employer and Employee and is subject to change by the employer as the needs of the employer and requirements of the job change.
ElevatePFS is an Equal Opportunity Employer
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$30k-38k yearly est. 20d ago
Patient Services Representative I
Columbus Arthritis Center
Columbus, OH
Columbus Arthritis Center is one of the largest rheumatology practices in Ohio, committed to delivering exceptional, compassionate care in a respectful and welcoming environment. We believe our people are the foundation of our success and are dedicated to supporting employee growth, engagement, and teamwork.
We are currently seeking two full-time Medical Receptionists to join our Patient Services Team at our NEW location at 170 Taylor Station Road. This role is often the first point of contact for our patients and plays a vital role in creating a positive patient experience.
What You'll Do
Greet and assist patients and visitors in a courteous, professional, and compassionate manner
Schedule and reschedule patient appointments accurately using the NextGen system
Facilitate patient flow by notifying clinical staff of patient arrivals
Verify patient demographics, registration forms, and insurance information
Collect patient payments, post transactions, and balance the cash drawer daily
Respond to patient questions and concerns with empathy and professionalism
Maintain patient privacy and confidentiality in compliance with HIPAA
Open and close the office and assist with front-desk operations as needed
Communicate effectively with providers and staff to ensure coordinated care
What We're Looking For
Strong attendance, punctuality, and reliability
Excellent customer service and communication skills
Professional demeanor with a positive, patient-centered attitude
Ability to multitask and remain calm in a fast-paced environment
Strong attention to detail and accuracy
Comfort using computers and electronic health records
Ability to lift up to 25 lbs and alternate between sitting and standing throughout the day
Work Environment
Primarily front-desk and computer-based work
Extended periods of sitting or standing
Collaborative outpatient clinical setting
Why Join Columbus Arthritis Center
Stable, weekday schedule - no evenings or weekends
Supportive team environment
Opportunity to grow within a large, well-established specialty practice
Be part of a mission-driven organization focused on compassionate care
$28k-34k yearly est. 2d ago
Patient Onboarding Specialist
Andhealth
Columbus, OH
Central Scheduling Full Time Columbus, OH
AndHealth is on a mission to radically improve access and outcomes for the most challenging chronic health conditions with the goal of making world-class specialty care accessible and affordable to all. We partner with health systems, community health centers, plans, and employers to remove barriers to care to ensure all people have access to the care they deserve.
We are looking for a Patient Onboarding Specialist who will play an important role at AndHealth - serving on our new Central Scheduling team, the “Front Door” to our company. At AndHealth, every patient's journey is different, and that's exactly where you come in. You'll be the first point of contact guiding patients through complex medical needs with empathy, precision, and judgement. This is not a back-office scheduling role; it's a frontline opportunity to solve problems in real time, anticipate obstacles before they arise, and make sure each patient feels fully supported. If you thrive on connecting the dots, navigating ambiguity, and making healthcare smoother and more human, this is the role where you'll do your most meaningful work.
What you'll do in the role:
Orchestrate patient scheduling across all service lines, applying sound judgment to balance urgency, clinical priorities, and patient needs in a dynamic environment.
Own the referral process end-to-end. Interpret and process partner referrals, schedule patients appropriately, and document outcomes in both partner EHRs and internal systems with precision.
Serve as the first problem-solver for incoming calls from patients, partners, or other stakeholders - diagnose the need, resolve directly when possible, or rapidly connect to the right team member for action.
Set every patient up for success at their first visit by proactively handling complex pre-visit steps: insurance verification and consents, records retrieval, questionnaires, and uncovering hidden barriers such as transportation or other social drivers that will help inform the patients care team.
Deliver a “Wow” experience in every interaction by combining empathy, resourcefulness, and tech savvy to make patients feel supported and partners feel confident in our approach.
Take ownership of timely communication. Return calls quickly, document outcomes accurately, and keep patients and care team informed at every step.
Shape how the team works! Collaborate with other team members to refine playbooks, design workflows, and provide feedback that improves our systems and tools as we scale this department.
Protect patient trust by upholding HIPAA and data-privacy standards while maintaining meticulous and timely documentation.
Strive for excellence by consistently meeting service benchmarks around responsiveness, conversation rates, readiness for visit, and documentation quality, while continuously finding smarter ways to achieve them.
Education & Licensure Requirements:
Bachelor's degree preferred but not required.
Other Skills or Qualifications:
Background in healthcare.
Strong communication skills.
Excellent relationship building skills.
Here's what we'd like to offer you:
Equal investment and support for our people and patients.
A fun and ambitious start-up environment with a culture that takes on important things, takes risks, and learns quickly.
The ability to demonstrate creativity, innovation, and conscientiousness, and find joy in working together.
A team of highly skilled, incredibly kind, and welcoming employees, every one of whom has something unique to offer.
We know that the overall success of our business is a collaborative effort, and we strive to provide ongoing opportunities for our employees to learn and grow, both personally and professionally.
Full-time employees are eligible to participate in our benefits package which includes Medical, Dental, Vision Insurance, Paid time off, Short- and Long-Term Disability, and more.
Supervisory Responsibilities:
None
Work Environment:
The work environment characteristics described here are representative of those encountered while performing the essential function of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually quiet.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to person the essential functions.
While performing the duties of this job, the employee is regularly required to sit, stand, talk, visualize, or hear.
We are an equal opportunity and affirmative action employer. We embrace diversity and are committed to creating an inclusive environment for all employees. Applicants will be considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, disability, or veteran status.
$26k-48k yearly est. Auto-Apply 60d+ ago
ED Registrar II Sunday - Tuesday 6a -6p
Licking Memorial Hospital 4.6
Newark, OH
Job Description
ED Registrar II EMERGENCY REGISTRATION
Licking Memorial Health Systems (LMHS) is a leading, non-profit healthcare organization, passionately dedicated to improving the health and well-being of our community. With a history dating back to 1898, LMHS remains a cornerstone of healthcare excellence, catering to the evolving needs of Licking County. Our cutting-edge facility provides a comprehensive spectrum of patient care services, from life-saving emergency medicine to the comforting embrace of home healthcare, with a unique range of specialized medical services, including cancer, heart health, maternity, and mental wellness.
When you join the LMHS team, you become a vital part of your local community Hospital. Working at LMHS is not just a job, it is a unique opportunity to directly impact the health and well-being of your friends, family, and neighbors. You will be providing care in a place in which you are personally connected, where the impact of your work extends beyond the Hospital doors and into the heart of our community. Our commitment to diversity, equity, and inclusion ensures that every member of our community is served with respect and compassion. Join us in our mission - dedicated to patient safety, utilizing state-of-the-art technology, and with a passionate team of highly trained and compassionate individuals who strive to improve the health of the community.
Position Summary
According to established procedures, obtains demographic, medical, and insurance information at bedside for patients in the Emergency Department; enters necessary information into computer records; and performs various other clerical and record keeping tasks related to registration.
Responsibilities
Maintains the confidentiality of information acquired through the performance of job duties.
May serve on project teams or special committees, representing the department and LMHS as a cooperative and contributing team member.
Responsible for ensuring that personal performance reflects the Mission, Vision, Standards of Behavior and the Service Goals.
Obtains demographic and medical information by direct interview of patients and/or families at patient bedside. Enters all necessary patient information into computer records, using good judgment as to urgency status of patient in order to avoid unnecessary delays. Does require use of Computer on Wheels.
Obtains accurate insurance information for each registration, including insurance billing address and pre-certification requirements. Enters this information into the computer, and notifies appropriate personnel when necessary.
Performs other related clerical duties such as filing records and reports, receiving/placing telephone calls, photocopying materials, relaying messages, and so forth.
Secures all necessary signatures on forms according to established procedures.
Prepares standard forms, labels and various other materials, and distributes according to established procedures.
Practices acceptable universal precautions and isolation techniques.
Informs patients and/or families of Hospital policies pertaining to valuables, medications, deposits required, arrival times, billing, scheduling of tests, and other related procedures
Contacts patient care areas to exchange and gather routine information regarding bed vacancies, admissions and testing to be done.
Is responsible for registering patients to beds according to established procedures and designated priorities, maximizing convenience and efficiency. Contacts appropriate personnel for transportation of patients to assigned areas, and may assist in patient transport.
May process inpatient transfers and directs patients to appropriate patient care areas.
Collection of any payments possible, including applicable co-payments or other payments for services rendered. Offer and assist patients with completion of the assistance application when appropriate.
Work with patients and physicians to schedule follow-up testing at LMH via the Central Scheduling Module.
Perform other duties as requested.
Requirements
Perform other duties as requested.
Work requires one to three months experience within the department to meet quality and quantity standards.
Work requires familiarity with hospital departments and services, medical terminology, requisition forms, insurance coverage and forms, department policies, and efficient bed utilization procedures, generally acquired through three months experience within the department.
Work requires interpersonal skills and sensitivity sufficient to interact effectively, cordially and tactfully with all customers.
Work requires the ability to accurately and efficiently operate various equipment used in the course of the workday, such as computer, computer keyboard, fax machine, photocopier, telephone, and so forth.
Work requires the ability to meet deadlines and to concentrate and pay attention to details.
Must be dependable, trustworthy, and able to deal with sensitive facts and information in a completely confidential manner at all times.
LMH is accredited by DNV and TJC, and as such, may require specific annual education related to specialty certifications and standards.
Licking Memorial Health Systems is an equal opportunity employer and maintains compliance with all state, federal, and local regulations. Licking Memorial Health Systems does not discriminate against applicants because of race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors protected by law.
$34k-44k yearly est. 6d ago
ED Registrar II Sunday - Tuesday 6a -6p
LMHS Careers
Newark, OH
ED Registrar II EMERGENCY REGISTRATION
Licking Memorial Health Systems (LMHS) is a leading, non-profit healthcare organization, passionately dedicated to improving the health and well-being of our community. With a history dating back to 1898, LMHS remains a cornerstone of healthcare excellence, catering to the evolving needs of Licking County. Our cutting-edge facility provides a comprehensive spectrum of patient care services, from life-saving emergency medicine to the comforting embrace of home healthcare, with a unique range of specialized medical services, including cancer, heart health, maternity, and mental wellness.
When you join the LMHS team, you become a vital part of your local community Hospital. Working at LMHS is not just a job, it is a unique opportunity to directly impact the health and well-being of your friends, family, and neighbors. You will be providing care in a place in which you are personally connected, where the impact of your work extends beyond the Hospital doors and into the heart of our community. Our commitment to diversity, equity, and inclusion ensures that every member of our community is served with respect and compassion. Join us in our mission - dedicated to patient safety, utilizing state-of-the-art technology, and with a passionate team of highly trained and compassionate individuals who strive to improve the health of the community.
Position Summary
According to established procedures, obtains demographic, medical, and insurance information at bedside for patients in the Emergency Department; enters necessary information into computer records; and performs various other clerical and record keeping tasks related to registration.
Responsibilities
Maintains the confidentiality of information acquired through the performance of job duties.
May serve on project teams or special committees, representing the department and LMHS as a cooperative and contributing team member.
Responsible for ensuring that personal performance reflects the Mission, Vision, Standards of Behavior and the Service Goals.
Obtains demographic and medical information by direct interview of patients and/or families at patient bedside. Enters all necessary patient information into computer records, using good judgment as to urgency status of patient in order to avoid unnecessary delays. Does require use of Computer on Wheels.
Obtains accurate insurance information for each registration, including insurance billing address and pre-certification requirements. Enters this information into the computer, and notifies appropriate personnel when necessary.
Performs other related clerical duties such as filing records and reports, receiving/placing telephone calls, photocopying materials, relaying messages, and so forth.
Secures all necessary signatures on forms according to established procedures.
Prepares standard forms, labels and various other materials, and distributes according to established procedures.
Practices acceptable universal precautions and isolation techniques.
Informs patients and/or families of Hospital policies pertaining to valuables, medications, deposits required, arrival times, billing, scheduling of tests, and other related procedures
Contacts patient care areas to exchange and gather routine information regarding bed vacancies, admissions and testing to be done.
Is responsible for registering patients to beds according to established procedures and designated priorities, maximizing convenience and efficiency. Contacts appropriate personnel for transportation of patients to assigned areas, and may assist in patient transport.
May process inpatient transfers and directs patients to appropriate patient care areas.
Collection of any payments possible, including applicable co-payments or other payments for services rendered. Offer and assist patients with completion of the assistance application when appropriate.
Work with patients and physicians to schedule follow-up testing at LMH via the Central Scheduling Module.
Perform other duties as requested.
Requirements
Perform other duties as requested.
Work requires one to three months experience within the department to meet quality and quantity standards.
Work requires familiarity with hospital departments and services, medical terminology, requisition forms, insurance coverage and forms, department policies, and efficient bed utilization procedures, generally acquired through three months experience within the department.
Work requires interpersonal skills and sensitivity sufficient to interact effectively, cordially and tactfully with all customers.
Work requires the ability to accurately and efficiently operate various equipment used in the course of the workday, such as computer, computer keyboard, fax machine, photocopier, telephone, and so forth.
Work requires the ability to meet deadlines and to concentrate and pay attention to details.
Must be dependable, trustworthy, and able to deal with sensitive facts and information in a completely confidential manner at all times.
LMH is accredited by DNV and TJC, and as such, may require specific annual education related to specialty certifications and standards.
Licking Memorial Health Systems is an equal opportunity employer and maintains compliance with all state, federal, and local regulations. Licking Memorial Health Systems does not discriminate against applicants because of race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors protected by law.
$34k-49k yearly est. 5d ago
Patient Coordinator
Dermafix Spa
Columbus, OH
Skinfinity Spa is seeking a dedicated and passionate Patient Coordinator to join our rapidly expanding team with boundless growth opportunities. This role offers $100,000+ OTE (On Target Earnings) annually, combining a competitive base salary with uncapped commission potential. This is an exciting opportunity for individuals who excel in sales and customer engagement within the wellness industry. As a Patient Coordinator, you will be responsible for promoting and selling our treatments, packages, and skincare products, while also overseeing sales strategies to drive client satisfaction and revenue growth. Your expertise will play a key role in increasing bookings, expanding our client base, and ensuring the success of our spa services.
Key Responsibilities:
Promote and sell spa services, treatments, and packages to new and existing clients.
Build and maintain strong relationships with clients to encourage repeat business and ensure satisfaction.
Meet or exceed sales targets by understanding client needs and providing tailored recommendations.
Deliver excellent customer service by handling inquiries, resolving concerns, and ensuring a positive client experience.
Collaborate with the team to develop and execute promotions and strategies to attract and retain customers.
Stay up-to-date on all spa services, products, and industry trends to effectively communicate their benefits.
Requirements:
Proven experience in sales or customer service in the wellness, spa, or hospitality industry.
Strong communication and interpersonal skills.
Ability to build positive customer relationships and understand client preferences.
Goal-oriented with a drive to meet and exceed sales targets.
Knowledge of spa treatments and wellness trends is a plus.
A proactive, self-motivated, and energetic attitude.
Strong organizational and time management skills.
Job Type: Full-Time (Availability to work 1 day on weekends)
Compensation and Benefit:
Base Salary: $3,000/month +commission
OTE (On Target Earnings): $100,000+ per year with base salary plus commission.
$28k-39k yearly est. Auto-Apply 60d+ ago
Patient Access Representative (Casual/As Needed)- Western Ave. Health Center
Adena Health 4.8
Chillicothe, OH
The Patient Access Representative assists patients, clinic staff or other clinical staff to schedule, pre-register, register for all services at Adena Health System. Patient Access Representatives use established interviewing techniques to gather information in person, by accessing EPIC or by phone. Information gathered includes demographic information, insurance, financial, ensuring correct precert/authorization and other information from patients or their representatives required for billing and collecting patient accounts. This position uses various electronic tools to ensure the patient's insurance coverage is active. This position will be required to run an estimate on each patient at each visit or over the phone when pre-registering. Required signatures and documents are obtained by this position at the time of registration and scanned into document imaging. This position enters diagnosis, tests and checks orders for completeness and medical necessity. This position interacts with clinicians in the ER, outpatient and clinics to ensure patient care is delivered in a timely manner. The Patient Access Representative must be self-driven and able to multi-task and prioritize their work. They must have strong communication skills and be able to deal effectively with others. This position is team oriented and contributes to achieving department goals. In addition, Patient Access Representatives at AGMC answer all incoming calls on the hospital switchboard and transfer as appropriate. The caregiver in this role will need to be comfortable with collecting at time of service, copay and deductibles, etc.
Required Educational Degree:
Completed 3 years of high school; High School Diploma or GED
Preferred Education:
Business or Healthcare education desired
Required Experience:
0-2 years hospital clerical, general clerical or customer service related position; Must be able to type 40 words per minute
Preferred Experience:
Other healthcare, hospital or physician experience
Benefits for Eligible Caregivers:
Paid Time Off
Retirement Plan
Medical Insurance
Tuition Reimbursement
Work-Life Balance
About Adena Health:
Adena Health is an independent, not-for-profit and locally governed health organization that has been “called to serve our communities” for more than 125 years. With hospitals in Chillicothe, Greenfield, Washington Court House, and Waverly, Adena serves more than 400,000 residents in south central and southern Ohio through its network of more than 40 locations, composed of 4,500 employees - including more than 200 physician partners and 150 advanced practice provider partners - regional health centers, emergency and urgent care, and primary and specialty care practices. A regional economic catalyst, Adena's specialty services include orthopedics and sports medicine, heart and vascular care, pediatric and women's health, oncology services, and various other specialties. Adena Health is made up of 341 beds, including 266-bed Adena Regional Medical Center in Chillicothe and three 25-bed critical access hospitals-Adena Fayette Medical Center in Washington Court House; Adena Greenfield Medical Center in Greenfield; and Adena Pike Medical Center in Waverly.
$29k-33k yearly est. Auto-Apply 4d ago
Surgical Patient Coordinator
Donaldson Plastic Surgery, LLC 4.1
Dublin, OH
Job DescriptionSurgical Patient Coordinator About Donaldson Health Donaldson Health (“Donaldson”) provides Surgical, Aesthetic, and Functional Medicine treatments to empower you to unleash your inner confidence and bring out the very best version of you. We celebrate the uniqueness of each patient's journey and provide an uplifting, empowered environment at the intersection of medical and boutique retail - not a spa, and not a stuffy doctor's office.
We keep it real. We resemble our patients who are smart and active and down-to-earth, with families and hobbies and multiple interests. We identify with our patients' concerns, understand their perspectives and are here to help. We take our jobs seriously and do not treat medical aesthetics like reality TV. And because we understand the mind-body connection, we see the whole person - not just a body part or a quick-fix procedure.
Surgical Patient Coordinator overview
At Donaldson, the Surgical Patient Coordinator plays a vital role in the Practice's surgical patient interactions. With responsibility to surgeons and their patients, the Surgical Experience Coordinator demonstrates the Donaldson culture to both new and potential clients, while fostering an environment of cooperation, positivity, and empathy amongst the team. Executing the surgical coordination system, the Surgical Patient Coordinator builds relationships with surgery centers and vendors to ensure Donaldson's reputation only grows. The Surgical Patient Coordinator is focused on keeping surgeons busy in the OR by coordinating across the organization to develop strategies that maximize productivity and conversion. Finally, and most importantly, the Surgical Patient Coordinator is responsible for the development of meaningful, caring, and collaborative relationships with all our patients.
Core responsibilities
Assist patient through the surgical booking experience, from prepping quotes for the initial consultation to the interactions with patients between initial consultations and surgery booking and any communications prior to the surgery.
Maintain intricate knowledge of surgical procedures and Practice offerings and pricing models and goals and be able to interpret and apply that knowledge to meet patient goals with ultimate goal of booking surgeries.
Quickly build accurate quotes based on information provided by individuals in the first consultation, and communicate with patients about surgery quotes, financing options, and cancellation policy, helping them understand options and working with them to book the surgery.
Provide detailed written summaries of quotes to patients and potential patients after initial consultation to give them all relevant information needed to be able to book surgeries.
Track quotes given and booking rate; track reasons given for not booking, and follow up with those who have not elected the surgery to try to get them to book; set up in-person consults as needed to try to drive booking.
Once patients have booked surgery, schedule surgery and payment deadlines and communicate information to the patient; during second consultation, meet with the patient and go over before and after photos, walk patient through the surgical journey, both before and after, and answer any questions patient may have.
One week prior to surgery, send patient details needed immediately before or the day of the surgery, share testing requirements and items for patient to take to the surgery center and confirm implant info.
Ensure all patient paperwork is completed prior to surgery and order any pre-admission testing or pre-operative clearance as needed; additionally, ensure results are received and recorded
Build relationships with surgical patients to enlist vocal brand ambassadors.
Manage OR and procedure schedules, including coordinating timing and paperwork with surgery centers and second consult and procedure schedules internally.
Manage patient payment spreadsheet; check in prior to surgery and follow up with patients if needed; communicate cancelling and rebooking as needed for non-payment; find other patients to fill canceled spots.
Collect and accurately patient copayments and insurance payments.
Submit accurate prior authorizations for insurance cases to ensure coverage and coordinate communications with insurance companies.
Receive and coordinate verification of post-operative reports from the Surgeons.
Complete LOA and FMLA paperwork for patients for surgery patients.
Oversee implants for surgery, including procuring right sizes, filling out consignment sheets, and providing implants to first assist to bring to the surgery center; order implants or notify responsible individual as necessary to maintain stock; track and label implants in inventory.
Accountable for tracking and managing implant warranty cases; work with First Assist to ensure implants are explanted and sent back to the manufacturer; follow up as needed to resolve issues.
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$34k-42k yearly est. 14d ago
Patient Care Advocate
Alpaca Audiology
Delaware, OH
Ohio Hearing, part of Alpaca Audiology is looking for a talented and competitive Regional Customer Service/Sales Advocate to handle all levels of communication (email, chat, inbound and outbound calls) and generate appointments in a specific region.
A successful advocate must be friendly, persuasive, and patient. The goal is to promote business growth by expanding the company's clientele.
The advocate will play a fundamental role in achieving our ambitious customer acquisition and revenue growth objectives. One must be comfortable placing and or receiving over 100 calls per day to new and existing patients, generating interest from qualifying prospects and “closing sales”. Said individual will work on site in one of our Regional locations alongside our hearing instrument specialists and other office personnel.
Responsibilities
Ability to gather information, schedule appointments, answer inquiries, and log call outcomes in multiple systems
Capacity to navigate through multiple computer applications with speed and accuracy in a fast-paced work environment
Ability to multi-task and prioritize tasks effectively and efficiently
Ability to source new opportunities through inbound/outbound lead follow-up and outbound cold calls
Ability to Respond to emails from patients/providers and communicate with prospective customers via chat and social media
Ability to support to all levels of management in all areas of the region front facing customers or on the phone
Requirements
HS Diploma or higher.
Call center, customer service/sales experience.
Proficiency with technology/software applications.
Must be proficient in Excel.
Excellent verbal and written communications skills
Strong listening and presentation skills
Track record of over-achieving quota
Strong phone presence and experience making over 100 of calls per day
Experience working with a CRM and multiple systems
Ability to multi-task, prioritize, and manage time effectively
Self-Sufficient and passionate about success
$23k-39k yearly est. 60d+ ago
Patient Dining Associate - Berger
Ohiohealth 4.3
Circleville, OH
**We are more than a health system. We are a belief system.** We believe wellness and sickness are both part of a lifelong partnership, and that everyone could use an expert guide. We work hard, care deeply and reach further to help people uncover their own power to be healthy. We inspire hope. We learn, grow, and achieve more - in our careers and in our communities.
** Summary:**
Responsible for working at an OhioHealth care site to provide services that include helping patients make menu selections, assemble, deliver and pick-up their meal trays. They are part of the caregiving team, responsible for patient safety and satisfaction goals by making sure meals are accurate and delivered at the right time and temperature.
**Responsibilities And Duties:**
35%
Responsible for patient satisfaction to include completing patient meal orders, assembling, distributing and retrieval of meal trays in a timely manner. Maintains clear and accurate communications at all times with dietitians, nursing and all OhioHealth associates.
30%
Professionally interacts with patients, visitors and associates to meet or exceed preset service standards.
15%
Cleaning and stocking work stations, pods, kitchen areas as assigned.
10%
Using the computer software systems in department/hospital, enter preferences, print reports, labels for nourishments, and diet order change sheets.
10%
Prepares and delivers nourishments, floor stocks, late trays and records temperatures of unit refrigerators. May be assigned to assist in other areas of the department as needed.
**Minimum Qualifications:**
No Degree or Diploma
**Additional Job Description:**
**MINIMUM QUALIFICATIONS**
16- and 17-year-old individuals without a high school diploma or GED will be considered only if they have a valid work permit.
18-year-old individuals enrolled in high school do not need a high school diploma/GED/work permit to be considered.
HS diploma/GED preferred for individuals over 18 and not in high school.
**Work Shift:**
Variable
**Scheduled Weekly Hours :**
40
**Department**
Nutrition Services
Join us!
... if your passion is to work in a caring environment
... if you believe that learning is a life-long process
... if you strive for excellence and want to be among the best in the healthcare industry
Equal Employment Opportunity
OhioHealth is an equal opportunity employer and fully supports and maintains compliance with all state, federal, and local regulations. OhioHealth does not discriminate against associates or applicants because of race, color, genetic information, religion, sex, sexual orientation, gender identity or expression, age, ancestry, national origin, veteran status, military status, pregnancy, disability, marital status, familial status, or other characteristics protected by law. Equal employment is extended to all person in all aspects of the associate-employer relationship including recruitment, hiring, training, promotion, transfer, compensation, discipline, reduction in staff, termination, assignment of benefits, and any other term or condition of employment
$30k-35k yearly est. 2d ago
Patient Registrar - FHP PAT Clinic (60370)
Fairfield Medical Center 4.2
Lancaster, OH
For more than a century, Fairfield Medical Center has been a regional healthcare provider who delivers exceptional care to our patients by creating exceptional experiences for our employees. The driver behind our culture is that we all believe in the value of it, and we hire people into the organization who are also committed to making a difference. Our employees truly go the extra mile to serve our patients and each other.
When you join us, you become part of our team; it is our goal to not only be the best place you will ever work, but the only place you will want to work. Join our team. Make a difference.
Job Description:
The PatientRegistrar supports the mission of providing quality healthcare to the patients of Fairfield Healthcare Professionals by being a professional and personable first point of contact for all patients. This position is a vital member of the patient care team and is responsible for the efficient and orderly registration of patients.
* Registering and Pre-Registering Patients.
* Verifying Patients Identification, Demographic Information, and Insurance Information.
* Point of Service Cash Collections, Co-pays, Deductibles and Coinsurance.
* Obtaining Consent for Medical Treatment and other Compliance as necessary.
* Accurate Computer Data Entry.
* Scanning of patient documents (Insurance Cards, Photo I.D., Advance Directive Documents, Legal Documents, etc.)
* Working with various systems, including: The Patient Registration System, Electronic Medical Records, and Data Pay
* Any Additional systems and assignments to ensure department needs are met.
$29k-34k yearly est. 25d ago
Medical Nutrition Coordinator
TCH Group, LLC 2.9
Westerville, OH
This employee performs patient followup, generally responsible for the evaluation of patient adherence to physician orders.
Job Responsibilities:
Provides patient education as an intricate part of the patient care activity, according to the patient need and policy
Performs complete and professional patient assessments in accordance with policies and procedures
Maintains current knowledge of enteral home care techniques and relevant enteral therapy concepts
Represents the company through professional personal appearance, patient care activities, and content of written reports
Gathers necessary information from referral source to ensure insurance coverage of each enteral patient
Follows up on necessary paperwork to ensure payment for services rendered
Maintains patient records in complete and organized manner in compliance with accreditation standards
Drives to admit, deliver, and pick up such items as enteral formula, feeding pump(s), IV poles, and/or related feeding supplies to patients' home or place of business
Provide patient care, treatment, and service in a continuous and coordinate manner in settings appropriate to meet patient needs
Promote safe, effective patient and organizational environments, as well as feeding equipment use
Participate in on-going education that includes in-services, training, and other activities to maintain and improve individual competence
$36k-56k yearly est. 2d ago
Medical Nutrition Coordinator
Carsonvalleyhealth
Westerville, OH
This employee performs patient followup, generally responsible for the evaluation of patient adherence to physician orders.
Job Responsibilities:
Provides patient education as an intricate part of the patient care activity, according to the patient need and policy
Performs complete and professional patient assessments in accordance with policies and procedures
Maintains current knowledge of enteral home care techniques and relevant enteral therapy concepts
Represents the company through professional personal appearance, patient care activities, and content of written reports
Gathers necessary information from referral source to ensure insurance coverage of each enteral patient
Follows up on necessary paperwork to ensure payment for services rendered
Maintains patient records in complete and organized manner in compliance with accreditation standards
Drives to admit, deliver, and pick up such items as enteral formula, feeding pump(s), IV poles, and/or related feeding supplies to patients' home or place of business
Provide patient care, treatment, and service in a continuous and coordinate manner in settings appropriate to meet patient needs
Promote safe, effective patient and organizational environments, as well as feeding equipment use
Participate in on-going education that includes in-services, training, and other activities to maintain and improve individual competence
Job Description
The Scheduling Coordinator engineers, monitors, and manages the dental schedule for multiple providers and helps patients understand their treatment needs, treatment options, and payment options. The Scheduling Coordinator will also perform all general front-office duties for the dental office.
Skills and Qualifications:
Knowledge of appointment coordinator procedures
Skilled in the use of standard office equipment including telephones, calculators, copiers, fax, computers, and computer software (MS Excel, Word, Practice Management software)
Ability to maintain composure and professionalism when exposed to stressful situations
Ability to develop trust with the doctors, co-workers, and patients
Ability to work cooperatively with management, staff, and patients
Ability to prioritize, organize, and complete tasks in a timely and independent manner.
Duties and Responsibilities:
Provide an exceptional patient experience by ensuring that patients are scheduled properly using the correct scripts and in a timely fashion.
Prepare, maintain, and monitor schedules.
Fill canceled/rescheduled appointments assuring the schedule is full.
Understand dental procedures and dental terminology for proper scheduling and treatment coordination.
Schedule and confirm patient appointments.
Monitor the log of unpaid insurance claims. Call insurance companies and follow up on claims more than 14 days old
Review and discuss treatment plans with patients along with payment options and policies.
Verify dental insurance information.
Greet patients as they come in. Make sure every patient that comes in has an identification photo and accurate personal and insurance information in their accounts.
Announce patients arrivals to staff. Monitor the clock to make sure all patients are seated on time
Scan patient forms into dental software and manage the document center.
Obtains necessary financial, and/or medical updates along with HIPAA forms.
Answer incoming calls including new patient calls, emergencies, requesting records, and follow-up.
Work closely with clinical staff and other front office staff to ensure smooth flow of patient care.
Perform general front office duties and other duties as required.
Physical Requirements:
The following physical activities described are a representation of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and expectations.
While performing the functions of this job, the individual is required to utilize repetitive hand, wrist, and finger movements; walk, stand, and sit for extended periods; raise and lower objects; occasionally required to stoop, bend, kneel, and reach above shoulders; and occasionally lift up to 25 pounds. The specific vision abilities required by this job include close vision.
$30k-44k yearly est. 4d ago
Medical Front Office - Patient Service Specialist
Select Medical 4.8
Hilliard, OH
** Patient Service Specialist **Type of Employment:** Full-time **Schedule:** Monday - Friday Hours Vary (2 evenings per week till 7pm) **Compensation:** $16.00 - $18.00/hour (pending experience) When patients enter our outpatient physical therapy center in Hilliard **,** we want them to have an exceptional experience - starting at the front desk. That's where you come in. As a patient service specialist, you'll manage both the patient side and the business side of our center. Don't underestimate the impact you can make on every patient's care experience, even before they leave the waiting room.
**Why Join Us:** **(benefits for full-time at 32+ hours/week)**
+ **Start Strong** : Our mentorship and orientation programs ensure a successful transition
+ **Recharge & Refresh:** Generous PTO to maintain a healthy work-life balance
+ **Your Health Matters:** Comprehensive medical/RX, health, vision, and dental plan offerings
+ **Invest in Your Future:** Company-matching 401(k) retirement plans as well as life and disability protection
Check out the video below for additional insight into the work of our Patient Service Specialists!
**Responsibilities**
+ Greet and register patients and provide information about what to expect during their visit and information about their next appointment as they check out
+ Schedule patient appointments in person and via phone
+ Regular communication with parties such as attorney offices, insurance companies and translation companies, market operational leaders, and business development team
+ Collect co-pays from patients, manage payer approvals, and conduct insurance authorizations and verifications
**Qualifications**
**Minimum:**
+ High School Diploma or GED
**Preferred:**
+ Healthcare experience
+ Insurance Verification Experience
**Additional Data**
_Equal Opportunity Employer/including Disabled/Veterans_
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**Job ID** _350573_
**Experience (Years)** _0_
**Category** _Administrative - Administrative Services_
**Street Address** _3207 Hilliard Rome Road_
**Min** _USD $16.00/Hr._
**Max** _USD $18.00/Hr._
$16-18 hourly 47d ago
Insurance Coordinator
Merion Village Dental 3.8
Columbus, OH
Do you like puzzles?
The world of insurance benefits is a big puzzle these days.
Help our patients put all of the pieces of their insurance information together.
We need your help to assist our patients, and staff, with understanding how to get most out of their insurance benefits. Make the complex, simple.
Determining patient benefits directly from source information.If you are the type of person that has a "close enough is good enough" mentality or a person who rejects consistency as a primary goal, this job is not for you.
No experience necessary.
You just need to bring good ethics, good morals and dependability to the table and we will train you on the rest!
Hourly + flexible schedule. If this sounds "like you", please send your resume.
$26k-34k yearly est. 60d+ ago
Patient Service Representative- Polaris Parkway Internal Medicine and Pediatrics
Central Ohio Primary Care-Employees 4.7
Westerville, OH
Job Description
The Patient Service Representative is a key point of contact for patients and provides patients and guests with a positive customer service experience from start to finish during their visit.
Full Time/Benefits Eligible
Monday 8a - 5:30p, Tuesday 8ap,- 5:30 Wednesday 7a-4p, Thursday 7a-4p and Friday 7a-3p.
Columbus, OH
Essential Duties and Responsibilities:
Ensure patients have a positive experience during their visit, whether in-person, telehealth and/or over the phone.
Communicate regularly with clinical staff to ensure patients and office needs are met. Collaborate with team to create a positive patient experience.
Greet patients and complete established check-in procedures upon arrival. Responsible for registration, including data entry of patient information and insurance verification.
Collect copays, deductibles and/or outstanding balances.
Responsible for checking patients out and scheduling follow up appointments and communicating necessary items at time of check out.
Answer phone calls and email inquiries from patients and COPC administrative departments in a timely manner; direct or escalate inquiries when needed. Contact patients for appointment reminders or scheduling purposes.
Complete clerical tasks including but not limited to distributing mail and reports, filing, scanning, scheduling, data input, management of electronic fax inbox and general support to all office personnel.
Ensure confidentiality of patient data and stay up to date with HIPAA regulations.
Working patient portal with potential to rotate to the front office working check-in and check-out.
Referrals
EPIC Duties
Qualifications:
Experience, Education, Licensures & Certifications
Preferred: 1 year of administrative experience in a healthcare related setting
Required: High School diploma or GED; or at least six (6) months customer service or healthcare experience
Knowledge, Skills & Abilities
Excellent interpersonal and verbal communication skills; as well as interpersonal relationship building abilities;
Strong organizational and written communication skills;
Ability to multi-task, prioritize, manage time effectively and respond timely to patients and/or visitors;
Strong knowledge of HIPAA guidelines and understanding of patient privacy and ability to demonstrate a high level of confidentiality;
Ability to work independently and in a team environment; and able to lead by example;
Excellent computer skills, knowledge of Microsoft programs, and understanding of Electronic Health Record ( EHR systems)
$28k-32k yearly est. 14d ago
Front Desk Coordinator
Dental Office
Lancaster, OH
Lancaster Pediatric Dentistry is seeking a Front Desk Coordinator to join our dedicated team of dental professionals. Our practice is recognized for offering the community a wide range of pediatric dental services utilizing state-of-the-art technology and a modern approach. The ideal candidate for this role possesses a keen eye for detail and thrives in a fast-paced environment. If this sounds like you, submit your application today!
Schedule
Open to full or part-time opportunities
Benefits
Medical, dental, vision, and life insurance
Short and long-term disability options
PTO and paid holidays
401(k) options
Qualifications
Prior dental front office experience is required
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