A patient registrar is responsible for receiving patients in a hospital or other health care institutions, verifying their information, and leading them to the appropriate facility for their health care needs. Patient registrars manage the hospital's database, updating patients' information, confirming insurance details, taking calls, responding to patients' inquiries and concerns, scheduling appointments, and performing related administrative and clerical tasks as needed. A patient registrar must have excellent communication and organizational skills to provide the best quality care services to the patients.

Patient Registrar Responsibilities

Here are examples of responsibilities from real patient registrar resumes representing typical tasks they are likely to perform in their roles.

  • Process release of information requests according to HIPAA regulations and manage valuables safe for entire facility.
  • Specialize in high degree of compassion when communicating with patients providing information and insurance details.
  • Receive patients, record patient demographic information and verify insurance for emergency department, laboratory, and radiology
  • Register patients and ensure correctness of all demographic information in AS400, verify insurance on various websites and collect patient co-payments.
  • Update demographics, billing information, Medicare, Medicaid, and private insurance during patient interviews to obtain pertinent registration information.
  • Enter confidential personal health information and financial information into IDX system with a high rate of accuracy and confidentiality.

Patient Registrar Skills and Personality Traits

We calculated that 25% of Patient Registrars are proficient in Patients, Customer Service, and Medical Terminology. They’re also known for soft skills such as Customer-service skills, Listening skills, and Patience.

We break down the percentage of Patient Registrars that have these skills listed on their resume here:

  • Patients, 25%

    Registered patients and ensured correctness of all demographic information in AS400, verified insurance on various websites and collected patient co-payments.

  • Customer Service, 11%

    Received above average ratings on customer surveys for service effectiveness, with no negative input regarding customer service standards during tenure.

  • Medical Terminology, 11%

    Exercise advanced medical terminology on a daily basis.

  • Patient Registration, 4%

    Collected accurate demographic and financial information performed patient registration, insurance eligibility benefit verification and financial clearance for hospital patients.

  • Patient Care, 4%

    Coordinated with nursing and professional staff to achieve efficient patient care delivery system as it interfaced with admitting function.

  • Insurance Verification, 3%

    Support departments with various clerical duties, maintaining the receptionist area, Insurance verification and verification of patient demographics.

Some of the skills we found on patient registrar resumes included "patients," "customer service," and "medical terminology." We have detailed the most important patient registrar responsibilities below.

  • The most important skills for a patient registrar to have in this position are customer-service skills. In this excerpt that we gathered from a patient registrar resume, you'll understand why: "representatives help companies retain customers by professionally answering questions and helping to resolve complaints." According to resumes we found, customer-service skills can be used by a patient registrar in order to "complete all paperwork needed to admit & treat an individual in emergency room; customer relations, patient interviews"
  • Another trait important for fulfilling patient registrar duties is listening skills. According to a patient registrar resume, "representatives must listen carefully to ensure that they understand customers in order to assist them." Here's an example of how patient registrars are able to utilize listening skills: "communicated with third party payors to obtain insurance benefits authorizations. "
  • Another skill that is quite popular among patient registrars is patience. This skill is very critical to fulfilling every day responsibilities as is shown in this example from a patient registrar resume: "representatives should be patient and polite, especially when interacting with dissatisfied customers." This example from a resume shows how this skill is used: "registered er patience, lab, x rays and surgery patients. "
  • A thorough review of lots of resumes revealed to us that "computer skills" is important to completing patient registrar responsibilities. This resume example shows just one way patient registrars use this skill: "customer service representatives must be adept at using computers.  " Here's an example of how this skill is used from a resume that represents typical patient registrar tasks: "include a professional patient interview, verify insurance, computer coding, and appropriately document the events surrounding the interview. "
  • As part of the patient registrar description, you might find that one of the skills that might be helpful to the job is "problem-solving skills." A patient registrar resume included this snippet: "representatives must determine solutions to customers’ problems" This skill could be useful in this scenario: "ensured excellent customer service and satisfaction, resolved patient concerns, and explained admission paperwork to patients. "
  • Another skill commonly found on patient registrar resumes is "communication skills." This description of the skill was found on several patient registrar resumes: "customer service representatives must be able to provide clear information in writing, by phone, or in person." Here's an example from a resume of how this skill could fit into the day-to-day patient registrar responsibilities: "manage secretarial duties such as customer service and telecommunications. "
  • See the full list of patient registrar skills.

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    What Scheduling Specialists Do

    A scheduling specialist is responsible for managing the department's meeting, conference, and event schedules, as well as negotiating with suppliers and third-party vendors for appointment and program needs. Scheduling specialists may also perform administrative and clerical duties as needed, especially on communicating with clients and informing them of meetings, and responding to their concerns and inquiries. A scheduling specialist must have excellent communication and organizational skills, as well as knowledge of the data processing procedures to maintain the organization's database, updating clients' information, and tracking business transactions.

    We looked at the average patient registrar annual salary and compared it with the average of a scheduling specialist. Generally speaking, scheduling specialists receive $3,775 higher pay than patient registrars per year.

    Even though patient registrars and scheduling specialists have vast differences in their careers, a few of the skills required to do both jobs are similar. For example, both careers require patients, customer service, and medical terminology in the day-to-day roles.

    These skill sets are where the common ground ends though. A patient registrar responsibility is more likely to require skills like "patient registration," "pbx," "patient insurance," and "insurance cards." Whereas a scheduling specialist requires skills like "excellent interpersonal," "patient demographics," "appointment scheduling," and "scheduling procedures." Just by understanding these different skills you can see how different these careers are.

    Scheduling specialists really shine in the transportation industry with an average salary of $51,929. Whereas patient registrars tend to make the most money in the health care industry with an average salary of $33,106.

    The education levels that scheduling specialists earn is a bit different than that of patient registrars. In particular, scheduling specialists are 1.1% more likely to graduate with a Master's Degree than a patient registrar. Additionally, they're 0.2% more likely to earn a Doctoral Degree.

    What Are The Duties Of a Medical Scheduler?

    A medical scheduler typically works with patients to coordinate appointment dates and times with health care professionals. Medical schedulers often work in hospitals, outpatient care centers, and other medical practices. They perform other duties aside from managing patients' schedules that includes providing patients the information they need about the hospital and its policies, providing patient support, and handling and managing questions from patients. Medical schedulers also act as a link between patients, clinical staff, and referral sources.

    The next role we're going to look at is the medical scheduler profession. Typically, this position earns a lower pay. In fact, they earn a $1,293 lower salary than patient registrars per year.

    A similarity between the two careers of patient registrars and medical schedulers are a few of the skills associated with both roles. We used resumes from both professions to find that both use skills like "patients," "customer service," and "medical terminology. "

    In addition to the difference in salary, there are some other key differences that are worth noting. For example, patient registrar responsibilities are more likely to require skills like "patient registration," "pbx," "health insurance," and "insurance coverage." Meanwhile, a medical scheduler might be skilled in areas such as "triage," "scheduling patient appointments," "patient demographics," and "outbound calls." These differences highlight just how different the day-to-day in each role looks.

    It's been discovered that medical schedulers earn lower salaries compared to patient registrars, but we wanted to find out where medical schedulers earned the most pay. The answer? The health care industry. The average salary in the industry is $32,016. Additionally, patient registrars earn the highest paychecks in the health care with an average salary of $33,106.

    On the topic of education, medical schedulers earn similar levels of education than patient registrars. In general, they're 1.4% less likely to graduate with a Master's Degree and 0.2% more likely to earn a Doctoral Degree.

    How a Medical Receptionist Compares

    Medical receptionists are responsible for manning the front desk at a medical facility such as a clinic or a hospital. They manage schedules and appointments in the clinic or hospital. They help patients to their respective appointments. They also assist doctors, nurses, and other medical practitioners by ensuring that the schedule for the day is being followed. They are also in charge of assisting visitors by directing them wherever they would need to go. Medical receptionists also answer inquiries by patients or visitors. Medical knowledge, great customer service skills, and a friendly attitude are needed.

    Let's now take a look at the medical receptionist profession. On average, these workers make lower salaries than patient registrars with a $1,534 difference per year.

    Using patient registrars and medical receptionists resumes, we found that both professions have similar skills such as "patients," "customer service," and "medical terminology," but the other skills required are very different.

    Some important key differences between the two careers are a few of the skills necessary to fulfill responsibilities. Some examples from patient registrar resumes include skills like "pbx," "health insurance," "surgery," and "home health," whereas a medical receptionist might be skilled in "check-in," "patient referrals," "patient demographics," and "test results. "

    Additionally, medical receptionists earn a higher salary in the health care industry compared to other industries. In this industry, they receive an average salary of $32,483. Additionally, patient registrars earn an average salary of $33,106 in the health care industry.

    Medical receptionists are known to earn similar educational levels when compared to patient registrars. Additionally, they're 1.6% less likely to graduate with a Master's Degree, and 0.1% less likely to earn a Doctoral Degree.

    Description Of a Registration Specialist

    A registration specialist is responsible for managing patient information, including the verification of their insurance details and medical treatment schedules. Registration specialists assign admission rooms and processing payments for discharge. They also assist patients with the completion of medical forms by helping them fill-out papers with the most accurate information. A registration specialist performs administrative and clerical duties as needed, requiring them to have excellent data management skills to process information and provide the highest quality care services for the patients.

    The fourth career we look at typically earns lower pay than patient registrars. On average, registration specialists earn a difference of $3,072 lower per year.

    While both patient registrars and registration specialists complete day-to-day tasks using similar skills like patients, customer service, and medical terminology, the two careers also vary in other skills.

    Each job requires different skills like "pbx," "patient insurance," "rehabilitation," and "insurance forms," which might show up on a patient registrar resume. Whereas registration specialist might include skills like "basic math," "excellent interpersonal," "emergency room," and "financial assistance."

    Registration specialists earn a higher salary in the health care industry with an average of $30,648. Whereas, patient registrars earn the highest salary in the health care industry.

    In general, registration specialists reach similar levels of education when compared to patient registrars resumes. Registration specialists are 0.4% less likely to earn their Master's Degree and 0.3% more likely to graduate with a Doctoral Degree.