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Become A Patient Registration Clerk

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Working As A Patient Registration Clerk

  • Documenting/Recording Information
  • Performing for or Working Directly with the Public
  • Getting Information
  • Assisting and Caring for Others
  • Establishing and Maintaining Interpersonal Relationships
  • Deal with People

  • Unpleasant/Angry People

  • $28,413

    Average Salary

What Does A Patient Registration Clerk Do

Customer service representatives interact with customers to handle complaints, process orders, and provide information about an organization’s products and services.

Duties

Customer service representatives typically do the following:

  • Listen to customers’ questions and concerns, and provide answers or responses
  • Provide information about products and services
  • Take orders, calculate charges, and process billing or payments
  • Review or make changes to customer accounts
  • Handle returns or complaints
  • Record details of customer contacts and actions taken
  • Refer customers to supervisors or more experienced employees

Customer service representatives answer questions or requests from customers or the public. They typically provide services by phone, but some also interact with customers face to face, by email, or live chat.

The specific duties of customer service representatives vary by industry. For example, representatives who work in banks may answer customers’ questions about their accounts. Representatives who work for utility and communication companies may help customers with service problems, such as outages. Those who work in retail stores often handle returns, process refunds, and help customers locate items. Some representatives make changes to customers’ accounts, such as updating addresses or canceling orders. Although selling is not their main job, some representatives may help generate sales while providing information about a product or service.

Customer service representatives typically use a telephone, computer, and other office equipment. For example, representatives who work in call centers answer phone calls and use computers to review and select standard responses from a list of options. Those employed in retail stores use registers to process returns or orders.

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How To Become A Patient Registration Clerk

Customer service representatives typically need a high school diploma and receive on-the-job training to learn the specific skills needed for the job. They should be good at communicating and interacting with people and have some experience using computers.

Education

Customer service representatives typically need a high school diploma.

Training

Customer service representatives usually receive short-term on-the-job training, lasting 2 to 3 weeks. Those who work in finance and insurance may need several months of training to learn more complicated financial regulations.

General customer-service training may focus on procedures for answering questions, information about a company’s products and services, and computer and telephone use. Trainees often work under the guidance of an experienced worker for the first few weeks of employment.

In certain industries, such as finance and insurance, customer service representatives must remain current with changing regulations.

Licenses, Certifications, and Registrations

Customer service representatives who provide information about finance and insurance may need a state license. Although licensing requirements vary by state, they usually include passing a written exam. Some employers and organizations may provide training for these exams.

Important Qualities

Communication skills. Customer service representatives must be able to provide information in writing, by phone, or in person so that customers can understand them.

Customer-service skills. Representatives help companies retain customers by answering their questions and complaints in a helpful and professional manner.

Interpersonal skills. Representatives should be able to create positive interactions with customers.

Listening skills. Representatives must listen carefully and understand a customer’s situation in order to assist them.

Patience. Representatives should be patient and polite, especially when interacting with dissatisfied customers.

Problem-solving skills. Representatives must determine solutions to a customer’s problem. By resolving issues effectively, representatives contribute to customer loyalty and retention.

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Patient Registration Clerk Career Paths

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Average Length of Employment
Insurance Clerk 3.1 years
Admissions Clerk 2.5 years
Registration Clerk 2.5 years
Patient Registrar 2.5 years
Admitting Clerk 2.4 years
Patient Liaison 2.3 years
Top Employers Before
Cashier 7.6%
Teller 4.6%
Secretary 3.7%
Internship 2.5%
Manager 2.5%
Server 2.4%
Top Employers After
Cashier 4.0%
Internship 2.2%

Do you work as a Patient Registration Clerk?

Patient Registration Clerk Demographics

Gender

Female

88.0%

Male

10.4%

Unknown

1.6%
Ethnicity

White

62.5%

Hispanic or Latino

15.5%

Black or African American

11.1%

Asian

7.4%

Unknown

3.4%
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Languages Spoken

Spanish

88.6%

German

2.9%

Portuguese

2.9%

Vietnamese

2.9%

Navajo

2.9%
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Patient Registration Clerk Education

Schools

University of Phoenix

22.5%

Southwestern Illinois College

7.8%

Kaplan University

7.8%

Ultimate Medical Academy - Clearwater

5.9%

Niagara County Community College

5.9%

Washington State Community College

4.9%

Prince George's Community College

3.9%

Hocking College

3.9%

Oakland Community College

3.9%

Strayer University

3.9%

University of North Carolina at Greensboro

2.9%

Valencia College

2.9%

Reed College

2.9%

Duquesne University

2.9%

Troy University

2.9%

University of the District of Columbia

2.9%

University of Michigan - Flint

2.9%

University of Central Florida

2.9%

East Carolina University

2.9%

Eastern Kentucky University

2.9%
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Majors

Health Care Administration

22.1%

Business

20.5%

Medical Assisting Services

8.6%

Nursing

5.9%

Criminal Justice

4.7%

General Studies

4.3%

Accounting

3.7%

Psychology

3.1%

Management

2.5%

Elementary Education

2.5%

Nursing Assistants

2.5%

Medical Technician

2.5%

Public Health

2.3%

Education

2.3%

Biology

2.1%

Liberal Arts

2.1%

Secretarial And Administrative Science

2.1%

Pharmacy

2.0%

Human Resources Management

2.0%

Human Services

2.0%
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Degrees

Other

35.5%

Bachelors

21.9%

Associate

21.6%

Certificate

10.5%

Diploma

5.4%

Masters

4.2%

License

0.4%

Doctorate

0.4%
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Top Skills for A Patient Registration Clerk

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  1. Insurance Companies
  2. Emergency
  3. Insurance Forms
You can check out examples of real life uses of top skills on resumes here:
  • Register patients using Next Gen operating system, verify patients' information/insurance companies.
  • Cross-trained to cover several departments including Admitting, Emergency Room Registration, Business Office, and the Telecommunication/Switchboard.
  • Maintained understanding of medical terminology and standard insurance forms.
  • Registered patients for inpatient and outpatient procedures, ensuring all information was accurate and current.
  • Protect the security of medical records to ensure that confidentiality is maintained.

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Top Patient Registration Clerk Employers

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