How to hire a patient relations coordinator

How to hire a patient relations coordinator, step by step

Here's a step-by-step patient relations coordinator hiring guide:

• Step 1: Identify your hiring needs
• Step 2: Create an ideal candidate profile
• Step 3: Make a budget
• Step 4: Write a patient relations coordinator job description
• Step 5: Post your job
• Step 6: Interview candidates
• Step 7: Send a job offer and onboard your new patient relations coordinator
• Step 8: Go through the hiring process checklist

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1. Identify your hiring needs

   First, determine the employments status of the patient relations coordinator you need to hire. Certain patient relations coordinator roles might require a full-time employee, whereas others can be done by part-time workers or contractors.

   Determine employee vs contractor status

   Is the person you're thinking of hiring a US citizen or green card holder?

   Yes

   No

   Hiring the perfect patient relations coordinator also involves considering the ideal background you'd like them to have. Depending on what industry or field they have experience in, they'll bring different skills to the job. It's also important to consider what levels of seniority and education the job requires and what kind of salary such a candidate would likely demand.

   The following list breaks down different types of patient relations coordinators and their corresponding salaries.

   Type of Patient Relations Coordinator	Description	Hourly rate
   Patient Relations Coordinator	Customer service representatives interact with customers to handle complaints, process orders, and provide information about an organization’s products and services.	$17-26
   Patient Advocate	A patient advocate is responsible for supporting the patients with the medical processes in a healthcare institution, assisting them with insurance claims and medical billing disputes, verifying treatment procedures, and conducting referrals to medical professionals based on the patient's needs. Patient advocates facilitate a payment plan for the patients, discussing this plan to the financial department of the facility... Show more	$13-21
   Patient Care Representative	PCRs (Patient Care Representatives) are given responsibilities like updating and verifying patient information after every visit, scheduling and reminding patients about appointments, and informing patients about delays and how long the estimated waiting times will be. They are also responsible for obtaining patients' personal information like their address, contact details, insurance information, and medical and surgical history... Show more	$12-19

   Show more

2. Create an ideal candidate profile

   Common skills:

   • Patients
   • Customer Service
   • Patient Flow
   • Patient Relations
   • Patient Registration
   • Patient Charges
   • Billing Issues
   • Security Procedures
   • Medical Documentation
   • Front Desk
   • HIPAA
   • Safety Procedures
   • Identification Card
   • Patient Payments

   Check all skills

   Responsibilities:

   • Provide support for emergencies by managing inappropriate behaviors, aggressive patients, CPR and persons in crisis.
   • Contribute to overall patient satisfaction by maintaining positive relationships and providing patients and visitors with the best experience possible.
   • Coordinate patient flow through proper scheduling procedures base on patients dental needs in conjunction with doctor and hygienist availability.
   • Update patients records in EMR system.
   • Conduct bi-monthly resident council meetings in the transitional care unit i.e., rehabilitation and hospice units.
   • Verify insurance benefits, and maintain various information and data bases of patient information using the HIPPA guidelines.

3. Make a budget

   Including a salary range in your patient relations coordinator job description is one of the best ways to attract top talent. A patient relations coordinator can vary based on:

   • Location. For example, patient relations coordinators' average salary in arkansas is 43% less than in new york.
   • Seniority. Entry-level patient relations coordinators 36% less than senior-level patient relations coordinators.
   • Certifications. A patient relations coordinator with certifications usually earns a higher salary.
   • Company. Working for an established firm or a new start-up company can make a big difference in a patient relations coordinator's salary.

   Average patient relations coordinator salary

   $45,689yearly

   $21.97 hourly rate

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   Entry-level patient relations coordinator salary

   $36,000 yearly salary

   Updated December 17, 2025

4. Writing a patient relations coordinator job description

   A good patient relations coordinator job description should include a few things:

   • Summary of the role
   • List of responsibilities
   • Required skills and experience

   Including a salary range and the first name of the hiring manager is also appreciated by candidates. Here's an example of a patient relations coordinator job description:

   Patient relations coordinator job description example

   The primary responsibility of the Driver Relations Coordinator is to work directly with Independent Contractors, fleet owners, & drivers on an as-needed basis, providing front line support via multiple communication channels. This Individual will communicate with relevant parties via phone, email, system messaging, and other means, working to isolate solutions and/or escalations as needed in the spirit of driver retention.
   * Ability to understand DOT, FMCSA, State or Local laws
   * Proficiency in computer-based systems, web hosted products and Microsoft office products
   * Exhibit professional demeanor while communicating to internal and external customers
   * Accept inbound customer calls and direct to appropriate team members or department
   * Make outbound customer calls to support fleet retention efforts
   * Provide basic customer support functions related to communication devices, mobile applications, and fuel card programs
   * Support all Forward Air departments
   * Other duties as assigned
   
   Qualifications:
   
   * Working knowledge OR interest in DOT regulatory requirements as it relates to the transportation industry
   * Ability to establish and maintain effective working relationships with employees and managers
   * Proactively establish and maintain effective working team relationships with all support departments
   * Desire for a long-term career with an industry leading company
   * Ability to present and maintain a positive corporate image in a fast-paced environment
   * Must be proficient with Microsoft Office products including Word, Excel, PowerPoint, Outlook, etc.
   * Must be willing to work a flexible schedule
   
   Skills:
   
   * Ideal candidate will possess a "can do" attitude with a "will do" work ethic
   * Must have the ability to work in a fast-paced environment
   * Must have a patient and empathetic attitude
   * Must be able to learn quickly
   * Strong verbal and written communication skills
   * Transportation industry knowledge and experience is a plus
   * Customer service experience is a plus
   * Call center experience is a plus
   
   Forward Air is an Equal Opportunity employer.
   
   Since 1990, Forward Air has been a leading provider of ground transportation and related logistics services to the North American air freight and expedited LTL market. We offer surface shipping on an accelerated "time-definite" basis, delivering cargo at a specific time, but under less time-sensitive situations - supplying you with a cost effective, reliable alternative to air transportation. We work with companies of all sizes to develop tangible advantages and build the best products to meet your specific needs. Forward Air presents to the wholesale transportation community (logistics companies, freight forwarders, integrated air cargo carriers, passenger/ cargo airlines, and non-traditional shippers), a single-source provider that can deliver more supply chain services and a superior menu of choices. Throughout the years we have added supplementary lines to our linehaul service, such as full truckload operations (Truckload Services), final-mile coverage (Complete Cartage), and an Airline Logistics program, and we will continue to expand our services to meet the changing needs and growth of our customer base.
   
   Forward Air is structured to optimize both savings and service to our customers. Direct partnerships with owner-operators and other surface transportation providers, enable us to remain cost-competitive. The Forward Air network is designed with over 90 facilities located at or near major U.S. and Canadian airports, 12 regional sort centers and over 300 beyond points (secondary airports provided through our Complete Cartage service), creating one of the most comprehensive linehaul networks in the industry.
   
   Ranked 3rd in Newsweeks 2022 "Americas Most Trustworthy Companies" publication

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5. Post your job

   To find patient relations coordinators for your business, try out a few different recruiting strategies:

   • Consider internal talent. One of the most important talent pools for any company is its current employees.
   • Ask for referrals. Reach out to friends, family members, and your current work to ask if they know any patient relations coordinators they would recommend.
   • Recruit at local colleges. Attend job fairs at local colleges to recruit entry-level patient relations coordinators with the right educational background.
   • Social media platforms. LinkedIn, Facebook, and Twitter have more than 3.5 billion users, and they're a great place for company branding and reaching potential job candidates.

   Post your job online:

   • Post your patient relations coordinator job on Zippia to find and recruit patient relations coordinator candidates who meet your exact specifications.
   • Use field-specific websites.
   • Post a job on free websites.

6. Interview candidates

   During your first interview to recruit patient relations coordinators, engage with candidates to learn about their interest in the role and experience in the field. During the following interview, you'll be able to go into more detail about the company, the position, and the responsibilities.

   It's also good to ask about candidates' unique skills and talents. You can move on to the technical interview if a candidate is good enough for the next step.

   The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

7. Send a job offer and onboard your new patient relations coordinator

   Once you've found the patient relations coordinator candidate you'd like to hire, it's time to write an offer letter. This should include an explicit job offer that includes the salary and the details of any other perks. Qualified candidates might be looking at multiple positions, so your offer must be competitive if you like the candidate. Also, be prepared for a negotiation stage, as candidates may way want to tweak the details of your initial offer. Once you've settled on these details, you can draft a contract to formalize your agreement.

   It's also good etiquette to follow up with applicants who don't get the job by sending them an email letting them know that the position has been filled.

   To prepare for the new patient relations coordinator first day, you should share an onboarding schedule with them that covers their first period on the job. You should also quickly complete any necessary paperwork, such as employee action forms and onboarding documents like I-9, benefits enrollment, and federal and state tax forms. Finally, Human Resources must ensure a new employee file is created for internal record keeping.

8. Go through the hiring process checklist

   • Determine employee type (full-time, part-time, contractor, etc.)
   • Submit a job requisition form to the HR department
   • Define job responsibilities and requirements
   • Establish budget and timeline
   • Determine hiring decision makers for the role
   • Write job description
   • Post job on job boards, company website, etc.
   • Promote the job internally
   • Process applications through applicant tracking system
   • Review resumes and cover letters
   • Shortlist candidates for screening
   • Hold phone/virtual interview screening with first round of candidates
   • Conduct in-person interviews with top candidates from first round
   • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
   • Conduct background checks on top candidates
   • Check references of top candidates
   • Consult with HR and hiring decision makers on job offer specifics
   • Extend offer to top candidate(s)
   • Receive formal job offer acceptance and signed employment contract
   • Inform other candidates that the position has been filled
   • Set and communicate onboarding schedule to new hire(s)
   • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)

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