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Patient relations coordinator skills for your resume and career

Updated January 8, 2025
4 min read
Quoted expert
Stuart Greenfield Ph.D.
Below we've compiled a list of the most critical patient relations coordinator skills. We ranked the top skills for patient relations coordinators based on the percentage of resumes they appeared on. For example, 19.6% of patient relations coordinator resumes contained patients as a skill. Continue reading to find out what skills a patient relations coordinator needs to be successful in the workplace.

15 patient relations coordinator skills for your resume and career

1. Patients

Here's how patient relations coordinators use patients:
  • Contributed to overall patient satisfaction by maintaining positive relationships and providing patients and visitors with the best experience possible.
  • Coordinated patient flow through proper scheduling procedures based on patients dental needs in conjunction with doctor and hygienist availability.

2. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how patient relations coordinators use customer service:
  • Exhibited excellent Customer Service skills, fostered welcoming environment in a 24/7 nursing and rehabilitation center.
  • Provided excellent customer service while maintaining strong patient relations.

3. Patient Flow

Here's how patient relations coordinators use patient flow:
  • Prepare, participated, and lead team huddles to ensure proper patient flow for the day.
  • Review and analyze patient flow and maintain graphs/records of the care and clinic efficiency.

4. Patient Relations

Patient relations help ensure that patients receive optimal medical service and guidance. It also facilitates communication between different parties when it comes to services and concerns.

Here's how patient relations coordinators use patient relations:
  • Greet patients/visitors to the Patient Relations suite providing intervention and advocacy.
  • Trained and supervised eight volunteers in patient relations and problem resolution

5. Patient Registration

Patient registration means a complex system that needs an acceptable and considerable level of preliminary data input for a patient, including collecting patients' demographic data, getting patients' contact and personal information, and getting the patient's health history.

Here's how patient relations coordinators use patient registration:
  • Managed clinic administrative office operations, patient registration, insurance claim process, and up dated patient and employee records.
  • Team lead of all patient registrations, scheduling, medical referrals and insurance requirements for private healthcare facility in Boston area.

6. Patient Charges

Here's how patient relations coordinators use patient charges:
  • Balance daily patient charges, Observe safety and security procedures and File charts, paperwork and faxes, prepares correspondences.
  • Balanced daily patient charges, prepared deposits, completed cash control log, and secured cash funds without supervision.

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7. Billing Issues

Billing issues are the mistakes made by the company resulting in a wrong bill for the customer. An example of a billing issue might be adding what is owed incorrectly or accidentally omitting a service the customer bought. The billing issues are the company's responsibility and are caused by the one who calculates the bill. The customer does not need to pay it, however, the dispute may take some time to resolve.

Here's how patient relations coordinators use billing issues:
  • Research and respond by telephone and in writing to patient inquiries regarding billing issues and problems.
  • Determine, collect and process patient payments and address collection and billing issues.

8. Security Procedures

A security procedure is a verification protocol used to check if an electronic signature, record, or performance belongs to that specific person. It is a set of necessary procedures that need to be performed to maintain security. These procedures are step-by-step guidelines on how to implement, enable, or enforce security.

Here's how patient relations coordinators use security procedures:
  • Observe safety and security procedures; promote a safe and pleasant work environment.
  • Observe safety and security procedures; promote a safe and pleasant work environment Report potentially unsafe conditions to management

9. Medical Documentation

Here's how patient relations coordinators use medical documentation:
  • Reviewed patient's medical documentation with physician to ensure program eligibility.
  • Set up new patient accounts and profiles; maintained complete an accurate medical documentation.

10. Front Desk

Here's how patient relations coordinators use front desk:
  • Front desk responsibilities included answering phones (5 line phone system), scheduling coordinator for corporate accounts.
  • Managed and maintained all daily front desk operations in three offices.

11. HIPAA

Here's how patient relations coordinators use hipaa:
  • Trained in OSHA, HIPAA, and CPR Certification for healthcare providers.
  • Communicate effectively with insurance providers, patients and medical personnel, while answering phones and maintaining conformity with all HIPAA regulations.

12. Safety Procedures

Safety procedures are a set of standardized procedures, that ensures minimal to no risk to people, resources, and the work environment. A company follows the step-by-step safety procedures as it they not only keep the customers and the employees safe, but also help in avoiding legal claims.

Here's how patient relations coordinators use safety procedures:
  • Maintain HIPPA compliance; follow required OSHA safety procedures.
  • Follow required OSHA safety procedures.

13. Identification Card

An identification card or ID card is a document that proves a person's unique identity. It generally includes their full name, date of birth, picture and any other customized information from the organization that issues it. An ID card is a legal document that can only be issued by a regulating private or public body. For example, a driving license is a type of ID card.

Here's how patient relations coordinators use identification card:
  • Enter insurance and identification cards into the EMR/PM docutap operating system, followed by verification of insurance.

14. Patient Payments

Here's how patient relations coordinators use patient payments:
  • Posted patient payments, sent monthly statements and answered patient questions with regards to account balances.
  • Received daily mail, posted insurance and patient payments in patient's account.

15. Cash Control

Here's how patient relations coordinators use cash control:
  • Complete cash control log and secure any cash funds nightly.
  • Complete cash control procedures and secure financial assets.
top-skills

What skills help Patient Relations Coordinators find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What soft skills should all patient relations coordinators possess?

Stuart Greenfield Ph.D.Stuart Greenfield Ph.D. LinkedIn profile

Professor, Austin Community College

Given the changing demographics that the country has experienced, the entire education continuum must change. According to the Brookings Institution, Brookings, the non-Hispanic White population in the under 18 cohort since 2000 has declined.

As you'll note from the occupations that are projected to increase the greatest, most require face-to-face contact, so that soft-skills will be necessary. I would also expect that critical thinking skills will be needed as more responsibility will be required of front-line workers.
Do you want to know more?
Read more about what experts have to say about patient relations coordinator

List of patient relations coordinator skills to add to your resume

The most important skills for a patient relations coordinator resume and required skills for a patient relations coordinator to have include:

  • Patients
  • Customer Service
  • Patient Flow
  • Patient Relations
  • Patient Registration
  • Patient Charges
  • Billing Issues
  • Security Procedures
  • Medical Documentation
  • Front Desk
  • HIPAA
  • Safety Procedures
  • Identification Card
  • Patient Payments
  • Cash Control
  • Financial Arrangements
  • Credit Card
  • Patient Care
  • Payment Policy
  • Clinic Operations
  • Patient Complaints
  • Schedule Appointments
  • Patient Satisfaction
  • CMS
  • Compassion
  • Hippa
  • Insurance Verification
  • Patient Appointments
  • Medicaid
  • Late Arrivals
  • Insurance Benefits
  • Patient Demographics
  • Fee Schedules
  • Patient Charts
  • EMR
  • Insurance Claims
  • Telephone Calls
  • Computer System

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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