Patient relations directors are also known as patient relations coordinators. Their job is to oversee the interaction between patients and medical professionals in a healthcare setting. They may work in a hospital, clinic, or private practice. Patient relations directors monitor the relationship between doctors, nurses, and even patient registration personnel.

These professionals also address patients' concerns and ensure that they and their families understand the treatment procedures, risks, and financial implications. Patient relations directors interact with patients and their families regularly. They review documents provided by other departments to understand the patient's current care plan better.

Patient relations directors need a high degree of empathy because they often have to alleviate patient's fears and help them trust their doctors.

To become a patient relations director, applicants need a bachelor's degree in nursing or a healthcare-related field. Many patient relations directors hold master's degrees. Necessary skills include interpersonal skills, communication, and empathy.

What Does a Patient Relations Director Do

There are certain skills that many patient relations directors have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed analytical skills, detail oriented and leadership skills.

Learn more about what a Patient Relations Director does

How To Become a Patient Relations Director

If you're interested in becoming a patient relations director, one of the first things to consider is how much education you need. We've determined that 55.2% of patient relations directors have a bachelor's degree. In terms of higher education levels, we found that 18.2% of patient relations directors have master's degrees. Even though most patient relations directors have a college degree, it's possible to become one with only a high school degree or GED.

Learn More About How To Become a Patient Relations Director

Patient Relations Director Career Paths

Average Salary for a Patient Relations Director

Patient Relations Directors in America make an average salary of $94,921 per year or $46 per hour. The top 10 percent makes over $145,000 per year, while the bottom 10 percent under $61,000 per year.
Average Patient Relations Director Salary
$94,921 Yearly
$45.64 hourly
$61,000
10 %
$94,000
Median
$145,000
90 %

What Am I Worth?

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Patient Relations Director Education

Patient Relations Director Majors

41.6 %
21.3 %

Patient Relations Director Degrees

Bachelors

55.2 %

Masters

18.2 %

Associate

17.7 %

Top Colleges for Patient Relations Directors

1. University of Pennsylvania

Philadelphia, PA • Private

In-State Tuition
$55,584
Enrollment
10,764

2. University of Southern California

Los Angeles, CA • Private

In-State Tuition
$56,225
Enrollment
19,548

3. University of Michigan - Ann Arbor

Ann Arbor, MI • Private

In-State Tuition
$15,262
Enrollment
30,079

4. Stanford University

Stanford, CA • Private

In-State Tuition
$51,354
Enrollment
7,083

5. University of North Carolina at Chapel Hill

Chapel Hill, NC • Private

In-State Tuition
$8,987
Enrollment
18,946

6. Duke University

Durham, NC • Private

In-State Tuition
$55,695
Enrollment
6,596

7. SUNY Stony Brook

Stony Brook, NY • Private

In-State Tuition
$9,625
Enrollment
17,407

8. University of Minnesota - Twin Cities

Minneapolis, MN • Private

In-State Tuition
$14,760
Enrollment
31,451

9. University of California, Irvine

Irvine, CA • Private

In-State Tuition
$13,700
Enrollment
29,722

10. University of Virginia

Charlottesville, VA • Private

In-State Tuition
$17,653
Enrollment
16,405

Top Skills For a Patient Relations Director

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 17.8% of patient relations directors listed patient care on their resume, but soft skills such as analytical skills and detail oriented are important as well.

Choose From 10+ Customizable Patient Relations Director Resume templates

Zippia allows you to choose from different easy-to-use Patient Relations Director templates, and provides you with expert advice. Using the templates, you can rest assured that the structure and format of your Patient Relations Director resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.

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Patient Relations Director Demographics

Patient Relations Director Gender Distribution

Female
Female
75%
Male
Male
25%

After extensive research and analysis, Zippia's data science team found that:

  • Among patient relations directors, 75.0% of them are women, while 25.0% are men.

  • The most common race/ethnicity among patient relations directors is White, which makes up 67.8% of all patient relations directors.

  • The most common foreign language among patient relations directors is Spanish at 51.3%.

Online Courses For Patient Relations Director That You May Like

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Applying Health Coaching in Patient Care
edX (Global)

For health practitioners, having knowledge of treatment protocols is not enough. They must be able to inspire behavior change in their patients. In order for the treatment to be effective patients must be empowered to implement therapeutic approaches in their lives. In this course, you will learn about health coaching, which is an effective method for helping patients change their behaviors. Health coaching uses a blend of evidence-based strategies, interventions and communication to actively...

Value-Based Care: Managing Processes to Improve Outcomes
coursera

COURSE 3 of 7. This course is designed to introduce you to critical office-based processes that a value-based practice must manage in the drive towards improved patient outcomes. In Module 2, we'll focus on office-based and clinical patient-based supporting functions. At every level in healthcare, guidelines, processes, and functions exist to improve outcomes, and following a consistent process will return the best effect. Refine your understanding of value and learn strategies to provide real a...

PrEParing: PrEP for Providers and Patients
coursera

Pre-Exposure Prophylaxis (PrEP) using the antiretroviral medication emtricitibine/tenofovir approved in countries around the world is a highly effective means of reducing transmission of HIV through sexual encounters and needle sharing. This Johns Hopkins University course PrEPares you with essential information, concepts and practical advice regarding PrEP from leaders in the field. A first of its kind learning opportunity, both providers and patients learn from the same experts through content...

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Best States For a Patient Relations Director

Some places are better than others when it comes to starting a career as a patient relations director. The best states for people in this position are Nevada, Connecticut, New Jersey, and Oregon. Patient relations directors make the most in Nevada with an average salary of $119,948. Whereas in Connecticut and New Jersey, they would average $117,786 and $116,905, respectively. While patient relations directors would only make an average of $116,507 in Oregon, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.

1. Connecticut

Total Patient Relations Director Jobs:
622
Highest 10% Earn:
$182,000
Location Quotient:
1.28

2. Oregon

Total Patient Relations Director Jobs:
588
Highest 10% Earn:
$183,000
Location Quotient:
0.97

3. Washington

Total Patient Relations Director Jobs:
1,123
Highest 10% Earn:
$182,000
Location Quotient:
1.05
Full List Of Best States For Patient Relations Directors

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Top Patient Relations Director Employers

Most Common Employers For Patient Relations Director

Rank  Company  Average Salary  Hourly Rate  Job Openings  
1Driscoll Children's Hospital$135,181$64.992
2Interfaith Medical Center$126,316$60.732
3Splunk$118,463$56.957
4Henry Ford Health System$105,748$50.842
5Nashville General Hospital$104,123$50.062
6Tennessee Medical Association$94,361$45.372
7Conifer Health Solutions$93,847$45.1211
8Community Medical Center$91,226$43.862
9Texas Health Resources$90,728$43.623
10UnitedHealth Group$90,408$43.473

Patient Relations Director Videos