Patient relations directors are also known as patient relations coordinators. Their job is to oversee the interaction between patients and medical professionals in a healthcare setting. They may work in a hospital, clinic, or private practice. Patient relations directors monitor the relationship between doctors, nurses, and even patient registration personnel.
These professionals also address patients' concerns and ensure that they and their families understand the treatment procedures, risks, and financial implications. Patient relations directors interact with patients and their families regularly. They review documents provided by other departments to understand the patient's current care plan better.
Patient relations directors need a high degree of empathy because they often have to alleviate patient's fears and help them trust their doctors.
To become a patient relations director, applicants need a bachelor's degree in nursing or a healthcare-related field. Many patient relations directors hold master's degrees. Necessary skills include interpersonal skills, communication, and empathy.