Patient relations director job description

Lifting greater than 50 lbs repeatedly throughout the work day.

Vision acuity correctable to normal with normal color perception.

Hearing acuity correctable to normal.

Acute sense of smell for normal perception.

Ability to verbalize so that the average person can comprehend.

Ability to write, perform data entry and look at computer screen up to five hours daily.

Cognitive Requirements: Ability to provide direct care according to the established plan of care and delegate to others.

Ability to carry out a variety of treatments, procedures and examinations.

Responsibilities:

Ensure safe and adequate services to each client admitted for care.

Recommend policy and procedures to assure high standards of care.

Develop patient care procedures as needed to direct the safe and adequate care of each client.

Review and approve patients for admission after review of the needs of the patient and personnel available for service.

Admit only those patients for whom safe and adequate care can be rendered.

Ensure that staff are assigned in accordance with their licensure, training, orientation and demonstrated skills.

Ensure that the same caretaker renders care when possible.

Assist in the development of the agency training programs.

Assist in the development of agency orientation programs.

Develop programs of ongoing training for staff.

Direct the implementation of all patient care management policies and procedures.

Implement all record keeping policies and procedures including those of the client record and the personnel file.

Participate in the investigation and resolution of patient care complaints.

Ensure that each patient is informed of patient’s rights upon admission.

Evaluate staff service to patients, families and the agency.

Schedule and lead team conferences to plan client care or resolve problems in organization or management of care.

Develops plans of care, implements and evaluates according to established agency nursing policy and procedures and supervises other agency professionals involved in client care.

Develop patient care procedures as needed to direct the safe and adequate care of each client.

Involves patients and caregivers in the plan of care whenever possible.

Provides information regarding the client to other professionals, the agency and medical practitioner according to the policy of the agency.

Demonstrates the development of accurate, complete and timely clinical records.

Assesses patients’ condition, therapy, and responses at each home visit, performs treatments and administers medications according to medical directives; communicates and documents appropriately and effectively.

Communicates client condition changes, needs and responses to care to medical practitioners and other professionals to promote timely and effective management of client’s needs.

Accept medical orders according to agency policy.

Implements appropriate nursing interventions.

Supervises the development, planning and implementation, evaluation and revision of other professional service plans. Accepts responsibility for the receipt of client care records for the agency.

Responds to patient condition changes appropriately, communicates to supervising nurse, the medical practitioner, and other involved professionals.

Implements appropriate infection control techniques.

Communicates patients needs appropriately to the Director of Operations, medical practitioner and others.

Implements required clinical care efficiently and as ordered.

Monitors patient compliance with the medical and nursing regimes.

Demonstrates conflict resolution skill in practice and in working with the health care team.

Uses equipment and supplies accurately, and cost effectively.

Reports malfunctions, or inappropriate types, or uses of supplies.

Teaches family and caregiver’s appropriate use, cleaning, storage, and disinfection with regard to equipment and supplies.

Complies with all agency policy and procedures. Makes appropriate recommendations for improvement.

Maintains confidentiality of client information, and records.

Complies with policy regarding patient rights, patient complaints, and advance directives.

Demonstrates knowledge of regulatory requirements as it relates to practice, documentation and communication.Demonstrates cooperative team building skills in working with others.Identifies educational needs of patients, caregivers, others and self.Participates in educational programs to meet learning needs.Demonstrates knowledge of current practice.Participates in the activities of the Quality Improvement Committee.Participates in agency development activities.

Assume responsibilities of administration as assigned by the Administrator and/or Operator.

Job Descriptions - Administration—© 2003 MED-PASS, Inc. Vero Health and Rehab 2017, Rev.7-2021 Assume the administrative authority, responsibility, and accountability of performing the assigned duties. Agree not to disclose assigned user ID code and password for accessing resident/facility information and promptly report suspected or known violations of such disclosure to the Administrator. Agree not to disclose resident’s protected health information and promptly report suspected or known violations of such disclosure to the Administrator. Report any known or suspected unauthorized attempt to access facility’s information system. Other related duties and responsibilities that may become necessary to assure that the needs of the facility are met. Committee Functions Serve as secretary to various committees as directed. Other duties as assigned. Personnel Functions Report known or suspected incidents of fraud to the Administrator. Ensure that departmental computer workstations left unattended are properly logged off or the password protected automatic screen-saver activates within established facility policy guidelines. Other duties as assigned. Staff Development Attend and participate in facility mandatory in-service training programs as scheduled (e.g., OSHA, TB, HIPAA, Abuse Prevention, etc.). Attend and participate in workshops, seminars, etc., as approved. Other duties as assigned. Safety and Sanitation Report all unsafe/hazardous conditions, defective equipment, etc., to your supervisor immediately. Other duties as assigned. Equipment and Supply Functions Ensure supplies have been replenished in work areas as necessary. Other duties as assigned. Budget and Planning Functions Report suspected or known incidence of fraud relative to false billings, cost reports, kickbacks, etc. Other duties as assigned. Resident Rights Maintain the confidentiality of all resident care information including protected health information. Report known or suspected incidents of unauthorized disclosure of such information. Knock before entering a resident’s room. Assure that residents’ rights to fair and equitable treatment, self-determination, individuality, privacy, property and civil rights, including the right to wage complaints, are followed. Ensure resident’s valuables are inventoried and deposited or a “Release from Responsibility” form is signed in accordance with established policies and procedures Provide resident/family with information concerning resident funds, resident rights, advance directives, etc. Patient Advocacy Director Job Descriptions - Administration—© 2003 MED-PASS, Inc. Vero Health and Rehab 2017, Rev. 7-2021 Working Conditions Works in office areas as well as throughout the facility. Moves intermittently during working hours. Is subject to frequent interruptions. Works beyond normal working hours on weekends and holidays, and on other shifts/positions when necessary, when necessary. Is subject to call back during emergency conditions (e.g., severe weather, evacuation, post-disaster, etc.). Attends and participates in continuing educational programs. Is subject to injury from falls, burns from equipment, odors, etc., throughout the day, as well as to reactions from dust, disinfectants, tobacco smoke, and other air contaminants. Is involved with residents, family members, personnel, visitors, government agencies/personnel, etc. Is subject to hostile and emotionally upset residents, family members, personnel, visitors, etc. Is involved in community/civic health matters/projects. Is subject to exposure to infectious waste, diseases, conditions, etc., including TB and the AIDS and Hepatitis B viruses. Communicates with the medical staff, nursing personnel, and other department directors. Maintains a liaison with the residents, their families, support personnel, etc., to assure that the residents’ needs are continually met. May be subject to the handling of and exposure to hazardous chemicals. Is considered “essential personnel” during emergencies such as but not limited to pandemics.

Education

Must possess, as a minimum, a high school diploma or GED.

Experience

Must be able to type a minimum of 35 words per minute and use a 10-key calculator. Specific Requirements Must be able to read, write, speak, and understand the English language. Must possess the ability to make independent decisions when circumstances warrant such action. Must possess the ability to deal tactfully with personnel, residents, visitors and the general public. Must be calm and levelheaded in emergencies. Must be well groomed and possess ability to work harmoniously with other personnel. Must possess the ability to minimize waste of supplies, misuse of equipment, etc. Must possess the ability to seek out new methods and principles and be willing to incorporate them into existing resident advocacy practices. Be able to follow written and oral instructions. Be knowledgeable in the use of computers, data input/retrieval/output functions, etc. Must have patience, tact, cheerful disposition and enthusiasm, as well as must be willing to handle residents, staff, and visitors, based on whatever maturity level at which they are currently functioning. Must not pose a direct threat to the health or safety of other individuals in the workplace.

Physical and Sensory Requirements (With or Without the Aid of Mechanical Devices)

Must be able to move intermittently throughout the workday. Must be able to speak and write the English language in an understandable manner. Must be able to cope with the mental and emotional stress of the position. Must possess sight/hearing senses, or use prosthetics that will enable these senses to function adequately so that the requirements of the position can be fully met. Must function independently, have flexibility, personal integrity, and the ability to work effectively with other personnel. Must meet the general health requirements set forth by the policies of this facility, which include a medical and physical examination. Must be able to operate office, business and accounting machines. Must be able to push, pull, move, and/or lift a minimum of 25 pounds to a minimum height of 5 feet and be able to push, pull, move, and/or carry such weight a minimum distance of 50 feet. May be necessary to assist in the evacuation of residents during emergency situations.

Vero Health Care requires evidence of COVID-19 vaccination for all Vero personnel and affiliates who will be present at a facility. Religious and medical exemptions will be provided in accordance with applicable federal and state laws.

Vero Health Care is an equal employment opportunity employer. All employment decisions are based on merit, qualifications, and competence and not influenced or affected by race, color, religion, age, gender, national origin, ancestry, marital status, military status, veterans status, disability, sexual orientation, gender identity or expression, or any other characteristics protected by federal, state, or local law.

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Genesis HealthCare is one of the leading providers of healthcare services from short-term to long-term care and a wide variety of living options and professional clinical services. We are changing how care is delivered by bringing together people like you -- passionate, highly skilled and motivated to make a difference.

Why Genesis? We improve the lives we touch through the delivery of high-quality healthcare and everyday compassion! *We Care Deeply about YOU! Guided by our Core Values, Code of Conduct and Ethics program, we foster a culture of care and compassion. We focus on improving the quality of care through creativity and innovation, honesty and integrity in all we do. *We Develop YOU! We provide career ladders, education and training opportunities so you can build a long and successful career with Genesis. *We Appreciate YOU! We value your contributions to the Genesis mission and vision and instill an environment of teamwork and enjoyment in working together. We recognize and celebrate our shared successes. *We are Committed to YOU! We know you are the vital link between Genesis, our patients and residents! We inspire you to be your best self. *We Protect YOU! We take great pride in meeting or exceeding CDC and CMS standards.

Play an integral role in the successful financial operation of the nursing center as the Admissions Director. In this highly visible role, you will develop relationships with a growing base of patient referral sources. These relationships lead to a consistent flow of quality patient referrals to meet census goals.

Position Highlights *Report through a dotted line relationship to the Regional Manager/Director, Sales and Marketing and directly to the Nursing Home Administrator. *Manage the nursing center patient referral flow, admissions process including community tours/sales, referral management, and admission sign-in, through post-admission through Point Click Care (PCC) *Guide the nursing center sales program which ensures strong patient, referrer, and payor satisfaction; appropriate market penetration; positive public image; maximization of nursing center Quality Mix and Average Daily Census (ADC) goals. *Identify opportunities for improvement to address admission barriers and create improvement plans.
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Qualifications: *Minimum of three (3) years' experience in a healthcare setting. *At least two (2) years college education in the field of health care administration, business management, and/or marketing or public relations preferred. *Ability to adjust work schedule based on nursing centers' business need, specifically incoming patient admissions. To protect the health and safety of our patients, residents, employees, family members, and the communities we serve, Genesis has implemented a universal COVID-19 vaccination requirement for employees, care partners and onsite vendors.

Position Type: Full Time


Pay Target: