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What is a patient relations manager and how to become one
If you dream of or want to be saving lives as a profession, medical school is not the only option. You can be a Patient Relations Manager to liaise between physicians and patients. As the face of medical organizations and offices, you will entertain and answer concerns and other questions of patients to ensure easy and early resolution of problems.
As a Patient Relations Manager, you do not need to have a college education. However, many employers prefer applicants who have prior experience that is related to the field. For example, if you were a Cashier, an Administrative Assistant, or an Office Manager in the past, you will have the edge over other applicants who have zero experience.
You can earn around $58,000 on average yearly as a Patient Relations Manager. Not only that, but you can also take on other roles in relation to being a Patient Relations Manager. You can be an Office Manager, an Operations Manager, or a General Manager.
Avg. Salary $43,633
Avg. Salary $59,228
Growth rate -4%
Growth rate 0.3%
American Indian and Alaska Native 0.55%
Asian 5.30%
Black or African American 12.09%
Hispanic or Latino 22.27%
Unknown 4.71%
White 55.08%
Genderfemale 79.19%
male 20.81%
Age - 39American Indian and Alaska Native 3.00%
Asian 7.00%
Black or African American 14.00%
Hispanic or Latino 19.00%
White 57.00%
Genderfemale 47.00%
male 53.00%
Age - 39Stress level is high
7.1 - high
Complexity level is challenging
7 - challenging
Work life balance is good
6.4 - fair
Patient relations manager career paths
Key steps to become a patient relations manager
Explore patient relations manager education requirements
Start to develop specific patient relations manager skills
Skills Percentages Patients 38.51% Schedule Appointments 14.04% Patient Care 11.06% Patient Relations 8.51% Service Recovery 2.36% Complete relevant patient relations manager training and internships
Accountants spend an average of 1-3 months on post-employment, on-the-job training. New patient relations managers learn the skills and techniques required for their job and employer during this time. The chart below shows how long it takes to gain competency as a patient relations manager based on U.S. Bureau of Labor Statistics data and data from real patient relations manager resumes.Research patient relations manager duties and responsibilities
- Manage PSR staff and perform all PSR functions including registration, check-out, medical records, order entry and procedure scheduling.
- Lead interdisciplinary teams working on quality improvement initiatives and prepare for a JCAHO survey.
- Provide excellent customer service in a medical institution and ensure all patients are well attend.
- Oversee electronic medical records system and HIPPA compliance.
Apply for patient relations manager jobs
Now it's time to start searching for a patient relations manager job. Consider the tips below for a successful job search:
- Browse job boards for relevant postings
- Consult your professional network
- Reach out to companies you're interested in working for directly
- Watch out for job scams
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Average patient relations manager salary
The average patient relations manager salary in the United States is $43,633 per year or $21 per hour. Patient relations manager salaries range between $27,000 and $68,000 per year.
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Patient relations manager reviews
Putting that patient/customet first and directing (directions) that person to their Doctors office and setting or cancelling their appointments, just helping people.
There's nothing to dislike.
Updated January 8, 2025
