Patient relations manager job description
Updated March 14, 2024
9 min read
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Example patient relations manager requirements on a job description
Patient relations manager requirements can be divided into technical requirements and required soft skills. The lists below show the most common requirements included in patient relations manager job postings.
Sample patient relations manager requirements
- Bachelor's degree in healthcare, public health, or a related field.
- 3+ years of experience in a patient relations role.
- Excellent verbal and written communication skills.
- Proficiency in Microsoft Office Suite.
- Knowledge of Medicare, Medicaid, and other private insurance plans.
Sample required patient relations manager soft skills
- Ability to handle sensitive situations with tact and empathy.
- Strong organizational and problem-solving skills.
- Team-oriented mindset.
- Ability to multi-task and prioritize.
- Customer service-oriented attitude.
Patient relations manager job description example 1
Adventist Medical Center - Portland patient relations manager job description
Adventist Health is more than an award-winning health system. We provide whole-person care to our communities and champion the greater good - from the operating room to the boardroom, we are driven by our unique passion to live God's love through health, wholeness and hope. From Oregon to Oahu, we have a calling to always do more. Now is your chance to apply your passion to our mission.
We're looking for someone to join our team as a Manager, Physician Relations who:
Coordinates, develops, and implements the organization's strategies related to physician integration and development and practice support services. Directs the expansion of the managed care delivery network and the access to medical services in the organization's surrounding communities. Executes and manages all strategies to enhance relations between potential and current medical staff members. Supervises and directs the activities of various levels of assigned personnel using both professional and supervisory discretion and independent judgment.
Essential Functions:
* Builds, cultivates and strengthens relationships with individual physicians, clinics, physician groups and staff, and the broader community. Analyzes organization and physician related volume/activity on a regular basis. Provides support to administration and service line directors to assist organization in meeting growth strategies as outlined in the organization's strategic plan.
* Coordinates implementation of a physician outreach and retention program. Ensures ongoing identification of new physicians for recruitment or redirection from other facilities into key product lines.
* Works to increase visibility of organizational referrals and increase referrals. Coordinates ongoing physician relations activities including, but not limited to, networking meetings, luncheons, special events and seminars.
* Participates in educational and self-development activities to enhance professional growth.
* Performs other job-related duties as assigned.
You'll be successful with the following qualifications:
Education:
* Bachelor's Degree or equivalent combination of education/related experience: Required
* Master's Degree: Preferred
Work Experience:
* Five years relevant healthcare experience: Preferred
* One year's leadership experience: Preferred
Adventist Health is committed to the safety and wellbeing of our associates and patients. Therefore, we require that all associates receive all required vaccinations, including, but not limited to, measles, mumps, flu (based on the seasonal availability of the flu vaccine typically during October-March each year), COVID-19 vaccine (required in CA, HI and OR) etc., as a condition of employment, and annually thereafter. Medical and religious exemptions may apply.
We're looking for someone to join our team as a Manager, Physician Relations who:
Coordinates, develops, and implements the organization's strategies related to physician integration and development and practice support services. Directs the expansion of the managed care delivery network and the access to medical services in the organization's surrounding communities. Executes and manages all strategies to enhance relations between potential and current medical staff members. Supervises and directs the activities of various levels of assigned personnel using both professional and supervisory discretion and independent judgment.
Essential Functions:
* Builds, cultivates and strengthens relationships with individual physicians, clinics, physician groups and staff, and the broader community. Analyzes organization and physician related volume/activity on a regular basis. Provides support to administration and service line directors to assist organization in meeting growth strategies as outlined in the organization's strategic plan.
* Coordinates implementation of a physician outreach and retention program. Ensures ongoing identification of new physicians for recruitment or redirection from other facilities into key product lines.
* Works to increase visibility of organizational referrals and increase referrals. Coordinates ongoing physician relations activities including, but not limited to, networking meetings, luncheons, special events and seminars.
* Participates in educational and self-development activities to enhance professional growth.
* Performs other job-related duties as assigned.
You'll be successful with the following qualifications:
Education:
* Bachelor's Degree or equivalent combination of education/related experience: Required
* Master's Degree: Preferred
Work Experience:
* Five years relevant healthcare experience: Preferred
* One year's leadership experience: Preferred
Adventist Health is committed to the safety and wellbeing of our associates and patients. Therefore, we require that all associates receive all required vaccinations, including, but not limited to, measles, mumps, flu (based on the seasonal availability of the flu vaccine typically during October-March each year), COVID-19 vaccine (required in CA, HI and OR) etc., as a condition of employment, and annually thereafter. Medical and religious exemptions may apply.
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Patient relations manager job description example 2
Oak Street Health patient relations manager job description
Company: Oak Street Health
Title: Patient Relations Manager
Role Description
The purpose of the Patient Relations Manager at Oak Street Health is to educate patients about Medicare programs, resources, and affordable insurance coverage options available to them in order to increase patient access to care and retention.
Patient Relations Managers (PRMs) are an integral part of the Oak Street Health care team. Patient Relations Managers are the insurance experts at each clinic and advocate for patients by helping them navigate through insurance options and bills. They are also a resource to the care team and outreach team for questions regarding medicare and eligibility. Patient Relations Managers Are daily key players, particularly during Medicare's Open Enrollment, ensuring that our patients are informed of all their options surrounding Medicare. The Patient Relations Manager will report to the Sr. PRM or Practice Manager.
Check out this pamphlet for a sneak peek into the life of an Oak Street Patient Relations Manager!
Responsibilities:
* Assist patients with navigating medicare and insurance issues which includes coverage, benefits, summaries, eligibility and getting the most out of their plan
* Serve as internal resource in the clinic on insurance questions for providers and staff
* Assist patients in navigating the healthcare system, help patients resolve medical bills inside and outside of Oak Street Health (advocate for the patient)
* Gain the trust of Oak Street Health patients in an effort to properly advise them in their healthcare coverage
* Manage the welcome visit and orientation process for new Oak Street Health patients
* Educate patients on how to apply for public benefits, such as Public Aid, and Extra Help for prescription drugs
* Support the clinic management team on operational activities as needed, including scheduling and billing
* Provide exceptional customer service
* Foster patient engagement through the design and execution of events, including center tours
* Other duties as assigned
This role reports to the Sr Patient Relations Manager (or Practice Manager in some circumstances) and has significant opportunities for advancement.
What we're looking for
We're looking for motivated, experienced Patient Relations Managers with:
Required Qualifications:
* Computer Skills: Ability to quickly navigate and use multiple computer programs to include, but not limited to: Gmail, MS Word or Google Docs, Excel, etc.
* US work authorization
* Someone who embodies being "Oaky"
Strongly Preferred Qualifications:
* Proficiency in non-English languages like Spanish, Polish, Russian, or other languages spoken by people in the communities we serve (where necessary) as required by center's demographics
Preferred Qualifications:
* Experience with helping patients or customers understand their insurance coverage
* A passion for working with others to create an unmatched patient experiences
* A problem-solving orientation and a flexible and positive attitude
* Sales background preferred
* Experience with and a supportive attitude toward our patient population of older adults
* CRM experience a plus
* Bachelor degree preferred, or equivalent experience
* Experience helping patients navigate the health care system, especially related to Medicare and Managed Care
What does being "Oaky" look like?
* Radiating positive energy
* Assuming good intentions
* Creating an unmatched patient experience
* Driving clinical excellence
* Taking ownership and delivering results
* Being relentlessly determined
Why Oak Street Health?
Oak Street Health is on a mission to "Rebuild healthcare as it should be'', providing personalized primary care for older adults on Medicare, with the goal of keeping patients healthy and living life to the fullest. Our innovative care model is centered right in our patient's communities, and focused on the quality of care over volume of services. We're an organization on the move! With over 150 locations and an ambitious growth trajectory, Oak Street Health is attracting and cultivating team members who embody "Oaky" values and passion for our mission.
Oak Street Health Benefits:
* Mission-focused career impacting change and measurably improving health outcomes for medicare patients
* Paid vacation, sick time, and investment/retirement 401K match options
* Health insurance, vision, and dental benefits
* Opportunities for leadership development and continuing education stipends
* New centers and flexible work environments
* Opportunities for high levels of responsibility and rapid advancement
Oak Street Health is an equal opportunity employer. We embrace diversity and encourage all interested readers to apply.
Learn more at www.oakstreethealth.com/diversity-equity-and-inclusion-at-oak-street-health
Title: Patient Relations Manager
Role Description
The purpose of the Patient Relations Manager at Oak Street Health is to educate patients about Medicare programs, resources, and affordable insurance coverage options available to them in order to increase patient access to care and retention.
Patient Relations Managers (PRMs) are an integral part of the Oak Street Health care team. Patient Relations Managers are the insurance experts at each clinic and advocate for patients by helping them navigate through insurance options and bills. They are also a resource to the care team and outreach team for questions regarding medicare and eligibility. Patient Relations Managers Are daily key players, particularly during Medicare's Open Enrollment, ensuring that our patients are informed of all their options surrounding Medicare. The Patient Relations Manager will report to the Sr. PRM or Practice Manager.
Check out this pamphlet for a sneak peek into the life of an Oak Street Patient Relations Manager!
Responsibilities:
* Assist patients with navigating medicare and insurance issues which includes coverage, benefits, summaries, eligibility and getting the most out of their plan
* Serve as internal resource in the clinic on insurance questions for providers and staff
* Assist patients in navigating the healthcare system, help patients resolve medical bills inside and outside of Oak Street Health (advocate for the patient)
* Gain the trust of Oak Street Health patients in an effort to properly advise them in their healthcare coverage
* Manage the welcome visit and orientation process for new Oak Street Health patients
* Educate patients on how to apply for public benefits, such as Public Aid, and Extra Help for prescription drugs
* Support the clinic management team on operational activities as needed, including scheduling and billing
* Provide exceptional customer service
* Foster patient engagement through the design and execution of events, including center tours
* Other duties as assigned
This role reports to the Sr Patient Relations Manager (or Practice Manager in some circumstances) and has significant opportunities for advancement.
What we're looking for
We're looking for motivated, experienced Patient Relations Managers with:
Required Qualifications:
* Computer Skills: Ability to quickly navigate and use multiple computer programs to include, but not limited to: Gmail, MS Word or Google Docs, Excel, etc.
* US work authorization
* Someone who embodies being "Oaky"
Strongly Preferred Qualifications:
* Proficiency in non-English languages like Spanish, Polish, Russian, or other languages spoken by people in the communities we serve (where necessary) as required by center's demographics
Preferred Qualifications:
* Experience with helping patients or customers understand their insurance coverage
* A passion for working with others to create an unmatched patient experiences
* A problem-solving orientation and a flexible and positive attitude
* Sales background preferred
* Experience with and a supportive attitude toward our patient population of older adults
* CRM experience a plus
* Bachelor degree preferred, or equivalent experience
* Experience helping patients navigate the health care system, especially related to Medicare and Managed Care
What does being "Oaky" look like?
* Radiating positive energy
* Assuming good intentions
* Creating an unmatched patient experience
* Driving clinical excellence
* Taking ownership and delivering results
* Being relentlessly determined
Why Oak Street Health?
Oak Street Health is on a mission to "Rebuild healthcare as it should be'', providing personalized primary care for older adults on Medicare, with the goal of keeping patients healthy and living life to the fullest. Our innovative care model is centered right in our patient's communities, and focused on the quality of care over volume of services. We're an organization on the move! With over 150 locations and an ambitious growth trajectory, Oak Street Health is attracting and cultivating team members who embody "Oaky" values and passion for our mission.
Oak Street Health Benefits:
* Mission-focused career impacting change and measurably improving health outcomes for medicare patients
* Paid vacation, sick time, and investment/retirement 401K match options
* Health insurance, vision, and dental benefits
* Opportunities for leadership development and continuing education stipends
* New centers and flexible work environments
* Opportunities for high levels of responsibility and rapid advancement
Oak Street Health is an equal opportunity employer. We embrace diversity and encourage all interested readers to apply.
Learn more at www.oakstreethealth.com/diversity-equity-and-inclusion-at-oak-street-health
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Patient relations manager job description example 3
Takeda Pharmaceuticals U.S.A., Inc. patient relations manager job description
By clicking the "Apply" button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda's Privacy Notice and Terms of Use . I further attest that all information I submit in my employment application is true to the best of my knowledge.
**Job Description**
Are you looking for a patient-focused, innovation-driven company that will inspire you and empower you to shine? Join us as a Manager, Patient Recruitment and Retention based remotely reporting to the Director, Patient Recruitment and Retention.
At Takeda, we are transforming the pharmaceutical industry through our R&D-driven market leadership and being a values-led company. To do this, we empower our people to realize their potential through life-changing work. Certified as a Global Top Employer, we offer stimulating careers, encourage innovation, and strive for excellence in everything we do. We foster an inclusive, collaborative workplace, in which our global teams are united by an unwavering commitment to deliver **_Better Health and a Brighter Future_** to people around the world.
Here, you will be a vital contributor to our inspiring, bold mission.
**GOALS:**
+ Patient Recruitment and Retention's (PR&R) mission is to support the study teams in effectively planning for and achieving on-time enrollment by developing and executing innovative patient recruitment and site engagement strategies that leverage strategic partnerships, healthcare data, and technologies.
+ We do this by working with Takeda teams to identify where opportunities and challenges are for recruiting and retaining patients into each study. Once identified, we work with specialized patient recruitment vendors to deliver on targeted strategies and manage campaign performance throughout enrollment.
**ACCOUNTABILITIES:**
+ Post strategy development, lead (and support where appropriate) study-specific recruitment programs working closely with the PR&R leads (where appropriate) clinical study teams, vendors, and CRO as applicable.
+ Work with PR&R specialist to conduct early operational planning and research to evaluate competitive landscape, enrollment modeling, disease prevalence, site identification, and more.
+ Proof and edit materials during development and provide feedback on design elements and written content.
+ Identify new potential vendors that offer innovative solutions.
+ Help manage relationships with existing vendors and ensure vendors are up-to-date on Takeda SOPs and trainings.
+ Work cross-functionally with internal groups including External Partners, Procurement, Legal, QA&C, Patient Advocacy, and more.
+ Assist with developing content such as presentations, articles, and newsletters.
+ Support team initiatives and special projects.
+ Assist with miscellaneous administrative tasks related to the function.
**EDUCATION, BEHAVIOURAL COMPETENCIES AND SKILLS:**
+ Bachelor's degree is required.
+ 2 to 4 years of experience in patient engagement and recruitment discipline within a pharmaceutical company, CRO, patient recruitment vendor or similar organization, or experience in health promotions or marketing
+ Experience in rare disease / difficult to recruit populations a plus
+ Knowledge of current regulatory requirements and guidelines governing clinical research preferred
+ Excellent organizational, planning, and interpersonal skills. A self-starter who motivates, is detail-oriented, has tack, diplomacy, leadership skills and who has flexible and positive approach
+ Is time-aware and is able to challenge assumptions in order to optimize timelines, cost and quality
+ Able to make sound decisions and communicate recommendations after careful consideration of various courses of action, decision support data, and past experience in trial optimization
+ Proficient with MS Office Suite (Excel, Word, PowerPoint)
**WHAT TAKEDA CAN OFFER YOU:**
+ 401(k) with company match and Annual Retirement Contribution Plan
+ Tuition reimbursement Company match of charitable contributions
+ Health & Wellness programs including onsite flu shots and health screenings
+ Generous time off for vacation and the option to purchase additional vacation days
+ Community Outreach Programs
**Location and Salary Information:**
+ Location(s): Remote
+ Base Salary Range: $130k-$145k based on candidate professional experience level.
This posting is made in compliance with Colorado's Equal Pay for Equal Work Act, C.R.S. § 8-5-101 et seq.
**Empowering Our People to Shine**
Discover more at **takedajobs.com**
No Phone Calls or Recruiters Please.
**EEO Statement**
_Takeda is proud in its commitment to creating a diverse workforce and providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, parental status, national origin, age, disability, citizenship status, genetic information or characteristics, marital status, status as a Vietnam era veteran, special disabled veteran, or other protected veteran in accordance with applicable federal, state and local laws, and any other characteristic protected by law._
**Locations**
Massachusetts - Virtual
**Worker Type**
Employee
**Worker Sub-Type**
Regular
**Time Type**
Full time
\#LI-Remote
**Job Description**
Are you looking for a patient-focused, innovation-driven company that will inspire you and empower you to shine? Join us as a Manager, Patient Recruitment and Retention based remotely reporting to the Director, Patient Recruitment and Retention.
At Takeda, we are transforming the pharmaceutical industry through our R&D-driven market leadership and being a values-led company. To do this, we empower our people to realize their potential through life-changing work. Certified as a Global Top Employer, we offer stimulating careers, encourage innovation, and strive for excellence in everything we do. We foster an inclusive, collaborative workplace, in which our global teams are united by an unwavering commitment to deliver **_Better Health and a Brighter Future_** to people around the world.
Here, you will be a vital contributor to our inspiring, bold mission.
**GOALS:**
+ Patient Recruitment and Retention's (PR&R) mission is to support the study teams in effectively planning for and achieving on-time enrollment by developing and executing innovative patient recruitment and site engagement strategies that leverage strategic partnerships, healthcare data, and technologies.
+ We do this by working with Takeda teams to identify where opportunities and challenges are for recruiting and retaining patients into each study. Once identified, we work with specialized patient recruitment vendors to deliver on targeted strategies and manage campaign performance throughout enrollment.
**ACCOUNTABILITIES:**
+ Post strategy development, lead (and support where appropriate) study-specific recruitment programs working closely with the PR&R leads (where appropriate) clinical study teams, vendors, and CRO as applicable.
+ Work with PR&R specialist to conduct early operational planning and research to evaluate competitive landscape, enrollment modeling, disease prevalence, site identification, and more.
+ Proof and edit materials during development and provide feedback on design elements and written content.
+ Identify new potential vendors that offer innovative solutions.
+ Help manage relationships with existing vendors and ensure vendors are up-to-date on Takeda SOPs and trainings.
+ Work cross-functionally with internal groups including External Partners, Procurement, Legal, QA&C, Patient Advocacy, and more.
+ Assist with developing content such as presentations, articles, and newsletters.
+ Support team initiatives and special projects.
+ Assist with miscellaneous administrative tasks related to the function.
**EDUCATION, BEHAVIOURAL COMPETENCIES AND SKILLS:**
+ Bachelor's degree is required.
+ 2 to 4 years of experience in patient engagement and recruitment discipline within a pharmaceutical company, CRO, patient recruitment vendor or similar organization, or experience in health promotions or marketing
+ Experience in rare disease / difficult to recruit populations a plus
+ Knowledge of current regulatory requirements and guidelines governing clinical research preferred
+ Excellent organizational, planning, and interpersonal skills. A self-starter who motivates, is detail-oriented, has tack, diplomacy, leadership skills and who has flexible and positive approach
+ Is time-aware and is able to challenge assumptions in order to optimize timelines, cost and quality
+ Able to make sound decisions and communicate recommendations after careful consideration of various courses of action, decision support data, and past experience in trial optimization
+ Proficient with MS Office Suite (Excel, Word, PowerPoint)
**WHAT TAKEDA CAN OFFER YOU:**
+ 401(k) with company match and Annual Retirement Contribution Plan
+ Tuition reimbursement Company match of charitable contributions
+ Health & Wellness programs including onsite flu shots and health screenings
+ Generous time off for vacation and the option to purchase additional vacation days
+ Community Outreach Programs
**Location and Salary Information:**
+ Location(s): Remote
+ Base Salary Range: $130k-$145k based on candidate professional experience level.
This posting is made in compliance with Colorado's Equal Pay for Equal Work Act, C.R.S. § 8-5-101 et seq.
**Empowering Our People to Shine**
Discover more at **takedajobs.com**
No Phone Calls or Recruiters Please.
**EEO Statement**
_Takeda is proud in its commitment to creating a diverse workforce and providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, parental status, national origin, age, disability, citizenship status, genetic information or characteristics, marital status, status as a Vietnam era veteran, special disabled veteran, or other protected veteran in accordance with applicable federal, state and local laws, and any other characteristic protected by law._
**Locations**
Massachusetts - Virtual
**Worker Type**
Employee
**Worker Sub-Type**
Regular
**Time Type**
Full time
\#LI-Remote
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Updated March 14, 2024
Updated March 14, 2024