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Patient relations manager skills for your resume and career

Updated January 8, 2025
5 min read
Below we've compiled a list of the most critical patient relations manager skills. We ranked the top skills for patient relations managers based on the percentage of resumes they appeared on. For example, 38.5% of patient relations manager resumes contained patients as a skill. Continue reading to find out what skills a patient relations manager needs to be successful in the workplace.

15 patient relations manager skills for your resume and career

1. Patients

Here's how patient relations managers use patients:
  • Educated the patients and family members concerning governmental, and nongovernmental financial assistance programs.
  • Provided advisory assistance to patients, administrative and professional staff regarding medical care.

2. Schedule Appointments

Here's how patient relations managers use schedule appointments:
  • Answer phones and schedule appointments for multiple doctors.
  • Oversee the calendar, and schedule appointments.

3. Patient Care

Patient care entails the diagnosis, recovery, and control of sickness as well as the maintenance of physical and emotional well-being through the use of healthcare providers' services. Patient care is described as services provided to patients by health practitioners or non-professionals under guidance.

Here's how patient relations managers use patient care:
  • Enhance patient care experience by identifying and addressing areas for quality and performance improvement.
  • Worked collaboratively with the Senior Vice President, Patient Care and Hospital CEO to address patient and family issues.

4. Patient Relations

Patient relations help ensure that patients receive optimal medical service and guidance. It also facilitates communication between different parties when it comes to services and concerns.

Here's how patient relations managers use patient relations:
  • Managed supply chain resources and procurement utilizing Symphony for both Patient Relations and Interpreter Services.
  • Developed patient relationships and resolved issues that minimized grievances and increased patient loyalty and satisfaction.

5. Service Recovery

Here's how patient relations managers use service recovery:
  • Provided service recovery training to medical staff regarding Patient Rights and Responsibilities.
  • Directed services regarding complaint management, service recovery and service excellence.

6. Patient Rights

Here's how patient relations managers use patient rights:
  • Served as Patient Rights Lead on Joint Commission Steering Committee.
  • Managed patient rights issues, grievances, and complaints.

7. Patient Complaints

Here's how patient relations managers use patient complaints:
  • Managed and oversaw processes and systems related to the capture, investigation, resolution, and reporting of patient complaints.
  • Serve as the point person for all patient complaints and grievances, both in-house and post-discharge.

8. CMS

A Content Management System or CMS is computer software that works as a framework where content can be assembled and managed by using a database. CMS is an important asset in web development. This platform enables users to create, edit, collaborate on, publish and store digital content. It helps users to manage their content and modify it from a single system.

Here's how patient relations managers use cms:
  • Processed CMS, Early Intervention, Respite, and Care at Home Program cases.
  • Created a Post-Transplant Follow-up process for Living Donors as required by CMS.

9. Risk Management

Risk management is the method of recognizing, evaluating, and managing risks to an organization's resources and profits. Financial insecurity, regulatory liability, strategic management mistakes, incidents, and natural hazards are just some of the challenges or dangers that could arise. For digitalized businesses, IT security vulnerabilities and data-related threats, as well as risk management techniques to mitigate them, have become top priorities.

Here's how patient relations managers use risk management:
  • Co-developed, implemented and project manager for a risk management mentor/coaching program.
  • Recruited by In House Counsel to create and manage Risk Management Strategy for young fast growing company.

10. Medicaid

Here's how patient relations managers use medicaid:
  • Managed hospital Periodic Performance Review with The Joint Commission & Center for Medicare and Medicaid Services.
  • Verified insurance eligibility for private and Medicaid coverage via payer's website on the internet.

11. Patient Safety

Here's how patient relations managers use patient safety:
  • Implemented organization-wide performance improvement initiatives to improve quality, patient safety and satisfaction and foster innovation in the workplace.
  • Developed and executed a patient safety action plan encompassing national initiatives and best practice with sustained results.

12. Compassion

Here's how patient relations managers use compassion:
  • Provide companionship through compassion and empathy.
  • Possessed the ability to work in a fast-paced environment with compassion and respect for all patients and family members.

13. Phone Calls

Phone calls are a wireless or wired connection made over a telephone or a mobile phone between two people. Two parties are involved in a phone call, the caller and the receiver. A caller dials the number of the one he wants to call, and the recipient hears a bell or a tune to which he picks up the call. The call establishes a connection between them through which they can communicate. The voice is converted into signals and is transmitted through wired or wireless technology.

Here's how patient relations managers use phone calls:
  • Answered general patient phone calls and routed medical concerns to the appropriate staff member.
  • Improved customer satisfaction scores and reduced complaints using customer satisfaction phone calls and staff education.

14. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how patient relations managers use customer service:
  • Managed front office staff ensuring personnel was kept to a minimum number without sacrificing quality customer service.
  • Provide leadership and continuous process improvement training and coaching on customer service elevation projects.

15. Epic

Epic is a private healthcare company which developed and continues to provide a software intended for healthcare professionals and the organization and management of medical records. It is by far one of the largest in its field, with over 50% of patients having a medical record present in their system. Patients, as well as clinics and various medical professionals and facilities are all able to use this system to keep medical history and information safe and easy to reach, alter, and share with the necessary people.

Here's how patient relations managers use epic:
  • Updated patient demographics within the Loyola Health System database using the EPIC system
  • Utilized the scheduling software EPIC to perform a variety of actions including scheduling, cancelling, and rescheduling.
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List of patient relations manager skills to add to your resume

The most important skills for a patient relations manager resume and required skills for a patient relations manager to have include:

  • Patients
  • Schedule Appointments
  • Patient Care
  • Patient Relations
  • Service Recovery
  • Patient Rights
  • Patient Complaints
  • CMS
  • Risk Management
  • Medicaid
  • Patient Safety
  • Compassion
  • Phone Calls
  • Customer Service
  • Epic
  • Hippa
  • Home Health
  • Identify Trends
  • Conflict Resolution
  • Front Desk
  • Hospital Policies
  • Patient Satisfaction Scores
  • Patient Appointments
  • Patient Advocates
  • Patient Insurance
  • Payroll
  • HIPAA
  • Insurance Verification
  • Ethics
  • Patient Flow
  • Patient Education
  • Insurance Eligibility
  • Process Improvement
  • Insurance Benefits
  • Regulatory Agencies
  • Patient Referrals
  • Insurance Claims
  • Patient Registration
  • Patient Scheduling
  • Patient Inquiries
  • Statistical Reports
  • Insurance Coverage
  • CPT

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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