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Become A Patient Relations Representative

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Working As A Patient Relations Representative

  • Documenting/Recording Information
  • Performing for or Working Directly with the Public
  • Getting Information
  • Assisting and Caring for Others
  • Establishing and Maintaining Interpersonal Relationships
  • Deal with People

  • Unpleasant/Angry People

  • $41,143

    Average Salary

What Does A Patient Relations Representative Do

Customer service representatives interact with customers to handle complaints, process orders, and provide information about an organization’s products and services.

Duties

Customer service representatives typically do the following:

  • Listen to customers’ questions and concerns, and provide answers or responses
  • Provide information about products and services
  • Take orders, calculate charges, and process billing or payments
  • Review or make changes to customer accounts
  • Handle returns or complaints
  • Record details of customer contacts and actions taken
  • Refer customers to supervisors or more experienced employees

Customer service representatives answer questions or requests from customers or the public. They typically provide services by phone, but some also interact with customers face to face, by email, or live chat.

The specific duties of customer service representatives vary by industry. For example, representatives who work in banks may answer customers’ questions about their accounts. Representatives who work for utility and communication companies may help customers with service problems, such as outages. Those who work in retail stores often handle returns, process refunds, and help customers locate items. Some representatives make changes to customers’ accounts, such as updating addresses or canceling orders. Although selling is not their main job, some representatives may help generate sales while providing information about a product or service.

Customer service representatives typically use a telephone, computer, and other office equipment. For example, representatives who work in call centers answer phone calls and use computers to review and select standard responses from a list of options. Those employed in retail stores use registers to process returns or orders.

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How To Become A Patient Relations Representative

Customer service representatives typically need a high school diploma and receive on-the-job training to learn the specific skills needed for the job. They should be good at communicating and interacting with people and have some experience using computers.

Education

Customer service representatives typically need a high school diploma.

Training

Customer service representatives usually receive short-term on-the-job training, lasting 2 to 3 weeks. Those who work in finance and insurance may need several months of training to learn more complicated financial regulations.

General customer-service training may focus on procedures for answering questions, information about a company’s products and services, and computer and telephone use. Trainees often work under the guidance of an experienced worker for the first few weeks of employment.

In certain industries, such as finance and insurance, customer service representatives must remain current with changing regulations.

Licenses, Certifications, and Registrations

Customer service representatives who provide information about finance and insurance may need a state license. Although licensing requirements vary by state, they usually include passing a written exam. Some employers and organizations may provide training for these exams.

Important Qualities

Communication skills. Customer service representatives must be able to provide information in writing, by phone, or in person so that customers can understand them.

Customer-service skills. Representatives help companies retain customers by answering their questions and complaints in a helpful and professional manner.

Interpersonal skills. Representatives should be able to create positive interactions with customers.

Listening skills. Representatives must listen carefully and understand a customer’s situation in order to assist them.

Patience. Representatives should be patient and polite, especially when interacting with dissatisfied customers.

Problem-solving skills. Representatives must determine solutions to a customer’s problem. By resolving issues effectively, representatives contribute to customer loyalty and retention.

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Do you work as a Patient Relations Representative?

Patient Relations Representative Jobs

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Help others decide if this is a good career for them

Average Length of Employment
Patient Liaison 2.3 years
Patient Advocate 2.2 years
Top Employers Before
Teller 4.5%
Manager 4.0%
Cashier 4.0%
Volunteer 3.5%
Supervisor 3.0%
Assistant 3.0%
Top Employers After
Internship 3.7%
Specialist 3.0%
Supervisor 3.0%

Do you work as a Patient Relations Representative?

Patient Relations Representative Demographics

Gender

Female

81.6%

Male

16.6%

Unknown

1.8%
Ethnicity

White

78.8%

Hispanic or Latino

14.0%

Asian

5.0%

Unknown

1.6%

Black or African American

0.6%
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Languages Spoken

Spanish

50.0%

Russian

10.0%

Chinese

5.0%

Vietnamese

5.0%

Cantonese

5.0%

French

5.0%

Mandarin

5.0%

Ukrainian

5.0%

Polish

5.0%

Arabic

5.0%
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Patient Relations Representative Education

Schools

Portland State University

10.6%

Portland Community College

7.6%

University of Phoenix

7.6%

University of North Carolina at Chapel Hill

7.6%

University of Wisconsin - Milwaukee

6.1%

Halifax Community College

6.1%

Grand Canyon University

6.1%

Mohave Community College

4.5%

Liberty University

4.5%

Clackamas Community College

4.5%

East Carolina University

4.5%

Rogue Community College

4.5%

University of Oregon

4.5%

Suffolk County Community College

3.0%

Dutchess Community College

3.0%

Sandhills Community College

3.0%

Strayer University

3.0%

Saint Louis University-

3.0%

Towson University

3.0%

Grand Rapids Community College

3.0%
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Majors

Health Care Administration

21.8%

Business

18.4%

Nursing

6.3%

Medical Assisting Services

5.7%

Psychology

5.2%

General Studies

5.2%

Management

4.6%

Communication

3.4%

Liberal Arts

3.4%

Biology

2.9%

Sociology

2.3%

Public Health

2.3%

Medical Technician

2.3%

Health Sciences And Services

2.3%

Political Science

2.3%

Human Resources Management

2.3%

Public Relations

2.3%

Human Services

2.3%

English

2.3%

Accounting

2.3%
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Degrees

Bachelors

31.4%

Other

28.8%

Masters

15.9%

Associate

14.0%

Certificate

6.8%

Diploma

2.3%

License

0.8%
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Job type you want
Full Time
Part Time
Internship
Temporary

How Would You Rate The Salary Of a Patient Relations Representative?

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Top Skills for A Patient Relations Representative

ClinicStaffCustomerServiceElectronicMedicalRecordPatientRelationsDataEntrySupportInsuranceInformationPatientInformationAppointmentSchedulingInsuranceCompaniesPatientAppointmentsPatientCarePatientSatisfactionMedicalStaffMedicaidPhoneCallsEmergencyDepartmentFrontDeskPatientInquiriesOfficeSuppliesHippa

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  1. Clinic Staff
  2. Customer Service
  3. Electronic Medical Record
You can check out examples of real life uses of top skills on resumes here:
  • Facilitate communication between patients, providers, clinic staff, internal and external customers to support patient care.
  • Provided superior customer service via telephone to patients regarding billing.
  • Update and maintain patient electronic medical record.
  • Direct and supervise the activities of the Patient Relations Volunteer staff.
  • Provide data entry support for after hour STR functions and processing outbound screening information.

How Would You Rate Working As a Patient Relations Representative?

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Top Patient Relations Representative Employers