Patient relations representative vs patient service representative

The differences between patient relations representatives and patient service representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 2-4 years to become both a patient relations representative and a patient service representative. Additionally, a patient relations representative has an average salary of $32,856, which is higher than the $32,476 average annual salary of a patient service representative.

The top three skills for a patient relations representative include patients, customer service and home health. The most important skills for a patient service representative are patients, customer service, and excellent interpersonal.

Patient relations representative vs patient service representative overview

	Patient Relations Representative	Patient Service Representative
Yearly salary	$32,856	$32,476
Hourly rate	$15.80	$15.61
Growth rate	-4%	-4%
Number of jobs	98,099	165,920
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 44%	Bachelor's Degree, 32%
Average age	40	40
Years of experience	4	4

What does a patient relations representative do?

Public health officers assess the effectiveness of recommended risk reduction actions. The health officers focus on the overall health of communities instead of treating individual patients. These officers manage the work of staff members, statisticians, and doctors. They are responsible for developing tools to address behavioral causes of diseases, recognizing groups at threat for specific preventable diseases, and training medical teams about precautionary medicine problems. The qualifications of becoming public health administrators include efficiency and patience, stress management and problem resolution, and dependability and motivation.

What does a patient service representative do?

A Patient Service Representative is responsible for coordinating with patients, ensuring accuracy and satisfaction at all times. The duties of a Patient Service Representative revolves around greeting and responding to patients, offering assistance in documentation, gathering and maintaining their personal information, and even communicating with the family or guardian. They also have to collect payments and process insurance details, obtain medical history, and even keep the patients updated in various aspects. Aside from this, it is crucial for a Representative coordinate with supervisors or personnel in-charge at all times.

Patient relations representative vs patient service representative salary

Patient relations representatives and patient service representatives have different pay scales, as shown below.

	Patient Relations Representative	Patient Service Representative
Average salary	$32,856	$32,476
Salary range	Between $26,000 And $41,000	Between $27,000 And $38,000
Highest paying City	San Francisco, CA	Seattle, WA
Highest paying state	Alaska	Vermont
Best paying company	UC Merced	University of California, Berkeley
Best paying industry	Health Care	Health Care

Differences between patient relations representative and patient service representative education

There are a few differences between a patient relations representative and a patient service representative in terms of educational background:

	Patient Relations Representative	Patient Service Representative
Most common degree	Bachelor's Degree, 44%	Bachelor's Degree, 32%
Most common major	Health Care Administration	Business
Most common college	University of Pennsylvania	University of Pennsylvania

Patient relations representative vs patient service representative demographics

Here are the differences between patient relations representatives' and patient service representatives' demographics:

	Patient Relations Representative	Patient Service Representative
Average age	40	40
Gender ratio	Male, 18.0% Female, 82.0%	Male, 11.9% Female, 88.1%
Race ratio	Black or African American, 10.5% Unknown, 5.3% Hispanic or Latino, 21.8% Asian, 5.7% White, 56.0% American Indian and Alaska Native, 0.7%	Black or African American, 10.3% Unknown, 5.3% Hispanic or Latino, 21.5% Asian, 6.3% White, 55.7% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between patient relations representative and patient service representative duties and responsibilities

Patient relations representative example responsibilities.

Assist with patient inquiries, release of information, while maintaining HIPAA regulation.
Ensure patient's HIPAA regulations are being meet by hospital staff.
Conduct family interviews for financial aid, Medicaid or discounts to family income status.
Collect demographic information for new and establish patients and loads it into an automate registration/ scheduling system.
Register new patients and updates existing patient demographics by collecting detail patient information including personal and financial information.
Obtain all necessary documentation prior to surgery such as proof of identification, copy of insurance and require insurance referrals.

Patient service representative example responsibilities.

Manage the daily release of charges to A/R.
Adhere with all state and federal regulations such as EMTALA and HIPPA requirements and appropriately collect co-payments and deductibles from patients.
Provide caring and compassion to elderly and developmentally disable patients.
Demonstrate respect, compassion and confidentiality for patients and family members.
Provide professional and accurate service to schedule patient appointments, check-in and verify insurance eligibility.
Provide quality customer service to patients and observe all protocols regarding HIPPA regulations to ensure patient confidentiality.

Patient relations representative vs patient service representative skills

Common patient relations representative skills

Patients, 22%
Customer Service, 14%
Home Health, 11%
Patient Care, 9%
Medical Terminology, 9%
Patient Relations, 5%

Common patient service representative skills

Patients, 20%
Customer Service, 12%
Excellent Interpersonal, 7%
Check-In, 7%
Patient Service, 6%
Excellent Organizational, 6%

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Office and Administrative Industry
Patient Relations Representative
Patient Relations Representative vs Patient Service Representative

Updated January 8, 2025

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