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Patient relations representative skills for your resume and career

Updated January 8, 2025

5 min read

Below we've compiled a list of the most critical patient relations representative skills. We ranked the top skills for patient relations representatives based on the percentage of resumes they appeared on. For example, 22.0% of patient relations representative resumes contained patients as a skill. Continue reading to find out what skills a patient relations representative needs to be successful in the workplace.

15 patient relations representative skills for your resume and career

1. Patients

Here's how patient relations representatives use patients:

Register new patients and updates existing patient demographics by collecting detailed patient information including personal and financial information.
Confirm upcoming admission visits with patients and provide Central Intake and the clinical supervisors/managers with staffing information.

2. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how patient relations representatives use customer service:

Represent company by providing excellent customer service to current and potential patients for a compassionate and attentive behavioral health/substance abuse agency.
Exercised customer service skills by resolving patient/guarantor inquiries through researching and reviewing patient correspondence.

3. Home Health

Here's how patient relations representatives use home health:

Be accountable for the efficient coordination of the Home Health clinical staff schedules.
Facilitate the sharing of clinical staff among Home Health agencies.

4. Patient Care

Patient care entails the diagnosis, recovery, and control of sickness as well as the maintenance of physical and emotional well-being through the use of healthcare providers' services. Patient care is described as services provided to patients by health practitioners or non-professionals under guidance.

Here's how patient relations representatives use patient care:

Act as a liaison between medical and support staff for any and all issues concerning patient care.
Maintain and provided accurate records of patient care, condition, progress and concerns.

5. Medical Terminology

Here's how patient relations representatives use medical terminology:

Charge Entry/Cash Poster: Knowledgeable with CPT/ICD-9 coding and medical terminology.
Investigated insurance claims and decoded medical terminology on a daily basis when separating doctor s referrals into two different departments.

6. Patient Relations

Patient relations help ensure that patients receive optimal medical service and guidance. It also facilitates communication between different parties when it comes to services and concerns.

Here's how patient relations representatives use patient relations:

Managed daily business operations and administrative activities for the Patient Relations/Guest Services Department including supervision of selection of staff and training.
Assisted Patient Relations Manager, preparing and presenting patient relations information for administration, staff and physicians.

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7. Patient Satisfaction

Here's how patient relations representatives use patient satisfaction:

Managed patient satisfaction research and analysis; managed operations improvement projects to achieve exceptional patient experience; coordinated service recovery.
Investigated and negotiated between conflicted parties to formulated effective resolution goals and increase patient satisfaction.

8. Front Desk

Here's how patient relations representatives use front desk:

Front desk representative at federally funded community clinic.
Maintained high standard of clinic appearance by ensuring front desk, lobby, and reception space were clean and tidy.

9. Primary Care

Here's how patient relations representatives use primary care:

Front Operations Front office responsibilities in an urgent/emergency and primary care facility located in a remote environment.
Trained in primary care, specialty clinics including cardiology and orthopedics, and walk-in clinic.

10. Data Entry

Data entry means entering data into a company's system with the help of a keyboard. A person responsible for entering data may also be asked to verify the authenticity of the data being entered. A person doing data entry must pay great attention to tiny details.

Here's how patient relations representatives use data entry:

Conducted data entry for all patient and officer information
Assist other departments with clerical duties such as data entry, filing and creating spreadsheets.

11. Good Judgment

Here's how patient relations representatives use good judgment:

Utilize knowledge of Naval Hospital Instructions, BUPERS Manual, DoD Directives, and HIPPA Laws to exercise good judgment.

12. HIPAA

Here's how patient relations representatives use hipaa:

Ensured patient's HIPAA regulations were being met by hospital staff.
Communicate effectively with insurance providers, patients and medical personnel, while answering phones and maintaining conformity with all HIPAA regulations.

13. Provide Emotional Support

Here's how patient relations representatives use provide emotional support:

Provide emotional support to patients and families according to need.

14. Patient Appointments

Here's how patient relations representatives use patient appointments:

Complete required procedures for scheduling outpatient appointments.
Verify Inpatient and outpatient appointments.

15. Conflict Resolution

Conflict resolution is an often necessary skill in business, employed for processes such as contract negotiations, legal matters, and even personal, emotional situations and conflicts. It is the ability to find and create an appropriate and peaceful solution to some sort of dilemma or argument in which two or more parties are involved. The resolution itself must benefit and satisfy all parties and this is what makes it so difficult to reach a peaceful point sometimes.

Here's how patient relations representatives use conflict resolution:

Demonstrated conflict resolution during hostile situations and addressed all issues professionally and promptly.
Facilitated conflict resolution concerning treatment and care.

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List of patient relations representative skills to add to your resume

The most important skills for a patient relations representative resume and required skills for a patient relations representative to have include:

Patients
Customer Service
Home Health
Patient Care
Medical Terminology
Patient Relations
Patient Satisfaction
Front Desk
Primary Care
Data Entry
Good Judgment
HIPAA
Provide Emotional Support
Patient Appointments
Conflict Resolution
Compassion
Insurance Benefits

CPT
Patient Complaints
Ethics
Emotional Support
Medicaid
Hospital Policies
Appointment Scheduling
Patient Rights
Insurance Verification
CMS
Patient Accounts
Patient Inquiries
Medical Billing
PRR
Family Feedback
Patient Registration
Payment Arrangements

Hippa
Patient Demographics
Telephone Inquiries
Multi-Line Telephone System
Insurance Eligibility
Medical Charts
Hospital Administration
Medical Assistants
Insurance Coverage
Assistance Program
Patient Calls
Patient Charts
Computer System
ICD-9
Patient Payments

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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