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Top 50 Patient Relations Representative Skills

Below we've compiled a list of the most important skills for a Patient Relations Representative. We ranked the top skills based on the percentage of Patient Relations Representative resumes they appeared on. For example, 16.2% of Patient Relations Representative resumes contained Patient Care as a skill. Let's find out what skills a Patient Relations Representative actually needs in order to be successful in the workplace.

These are the most important skills for a Patient Relations Representative:

1. Patient Care

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high Demand
Here's how Patient Care is used in Patient Relations Representative jobs:
  • Resolved patient care and customer service issues in conjunction with clinic administrators and physicians, acting as mediator and translator.
  • Act as a liaison between medical and support staff for any and all issues concerning patient care.
  • Communicated between patient, providers, clinic staff, internal and external customers to support patient care.
  • Maintain and provided accurate records of patient care, condition, progress and concerns.

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4 Patient Care Jobs

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2. Insurance Companies

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high Demand
Here's how Insurance Companies is used in Patient Relations Representative jobs:
  • Obtained prior authorization for inpatient, outpatient and radiology patient procedures with insurance companies.
  • Coordinated with insurance companies to obtain approvals for inpatients and outpatients procedure.
  • Resubmitted claims to insurance companies when secondary tertiary insurance has been established.
  • Coordinated with insurance companies to verify benefits and facilitate claims processing.
  • Verify benefits with medical insurance companies and effectively communicate to patients.
  • Verified insurance benefits/coverage and obtained authorizations from insurance companies.
  • Make calls to insurance companies to verify eligibility.
  • Obtained necessary paperwork for billing insurance companies.
  • Responded to correspondence from insurance companies.
  • Processed billing/insurance claims with insurance companies.
  • Guided patients through the hospital admissions process while coordinating with physicians, nurses, emergency departments and insurance companies.
  • Handled calls to and from patients and insurance companies to bring about prompt account resolution.
  • Create and maintain liaison with insurance companies to inquire about payable or paid claims.
  • Worked directly with insurance companies and patients to get insurance claims paid and accepted.
  • Coordinate with insurance companies and physicians regarding payment of bills.
  • Received, scheduled, follow-up and documented calls with insurance companies
  • Responded to calls from insurance companies and patients.
  • Enter procedure and medical diagnosis codes for submittal to insurance companies.
  • Contacted insurance companies on behalf of patients to discuss billing issues.
  • Answer inbound phone calls on an 800 # Call patients about delinquent accounts Submit claims to insurance companies for the the patients

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3. Customer Service

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high Demand
Here's how Customer Service is used in Patient Relations Representative jobs:
  • Demonstrated interpersonal, organizational and communication/customer service skills.
  • Exercised customer service skills by resolving patient/guarantor inquiries through researching and reviewing patient correspondence.
  • Created and facilitated customer service training for all hospital personnel and attending physicians.
  • Maintain high level of patient satisfaction by providing exceptional customer service.
  • Provided superior customer service via telephone to patients regarding billing.
  • Supported the hospital leaderships customer service quality experience.
  • Received special recognition for Excellent Customer Service.
  • Provided customer service through extensive telephone contact.
  • Provided efficient customer service to patients.
  • Play a key role in producing a high level of patient satisfaction; by providing exceptional customer service and patient care.
  • Train new and existing team members in technical skills as well as customer service and patient needs and concerns.
  • Provided customer service and services as first point of contact to patients or visitors in person or by phone.
  • Worked as a team member performing cashier duties, product assistance and cleaning while providing excellent customer service.
  • Provided memorable and excellent customer service, patients would request to meet me in person in office.
  • Provided customer service functions and coordinated member needs with appropriate level of care on the telephone.
  • Work effectively to provide the highest quality of customer service for our patients.
  • Cross trained and provided back up for other customer service representatives when needed.
  • Provided excellent customer service to patients, visitors, and staff.
  • Provide friendly and courteous customer service.
  • Improved workflow and customer service in organization by serving as Member of clinic's Service Improvement Team.

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11 Customer Service Jobs

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4. Medical Records

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high Demand
Here's how Medical Records is used in Patient Relations Representative jobs:
  • Generated and collated patient charts and audited medical records for graduating residents.
  • Performed various tasks, including: Document scanning, correspondence via faxes/mail, Medical records requests and referral authorizations.
  • Admitted patients, scheduled appointments, processed electronic medical records, and handled insurance registration and cash balancing.
  • Perform routine screening of event reports and medical records by collecting, analyzing, and presenting data.
  • Collaborated with the Chief Privacy Officer and Medical Records on cases with privacy issues and record amendment
  • Assist with medical records, including obtaining paper records as needed, filing, etc.
  • Request images from other medical facilities and medical records for new patients.
  • Pull charts for medical records copy service, deceased and transferred patients.
  • Released and received medical records to/from patients, physicians, caregivers.
  • Scan lab reports, prior medical records, etc.
  • Managed all medical records request and scanning of charts.
  • Process medical records request via fax.
  • File and pull medical records.
  • Head of Medical Records Dept.
  • Implemented electronic medical records system for the clinic which improved efficiency and increased patient care.
  • Experience with electronic medical records and/or computerized billing systems 4.
  • Check in/out patients; make appointments; referrals; medical records; scanned/index; charge data; verifying daily deposits
  • Transmit medical correspondence or medical records by email or fax.
  • Operate a multi-line telephone Answer inbound and make outbound calls to schedule appointments Electronic medical records
  • Schedule patient surgeries Schedule patient appointments Retrieve previous medical records for charting Enter referrals per physicians request Approve authorizations through insurance

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5. Patient Relations

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Here's how Patient Relations is used in Patient Relations Representative jobs:
  • Managed daily business operations and administrative activities for the Patient Relations/Guest Services Department including supervision of selection of staff and training.
  • Assisted Patient Relations Manager, preparing and presenting patient relations information for administration, staff and physicians.
  • Prepare and report Patient Relations highlights and activities quarterly to Facility's Performance Improvement Committee.
  • Promoted to senior representative based on exceptional performance in patient relations.
  • Maintain Patient Relations Database reflecting those who have been recognized for excellent customer service with the Caught in the Act designation.
  • Served as the point of contact for hospital staff in assisting in resolving patient relations issues and/or concerns.
  • Handled billing & coding; collections; patient relations; insurance authorizations; and scheduling.
  • Trained new patient relations staff for our clinic and Providence's general staffing department.
  • Established a proven record of improved patient relations through patient and staff education.
  • Document and log each complaint in Patient Relations database for analysis and trending.
  • Facilitated Patient Relations training to over 200 staff members from 05/2011 to 04/2012.
  • Direct and supervise the activities of the Patient Relations Volunteer staff.
  • Served as acting Patient Relations Director during the director's absence.
  • Worked in an in-bound call center as a Patient Relations specialist.
  • Created and maintained the Patient Relations Procedure manual.
  • Served as representative for Patient Relations departmental activities.
  • Managed Care Referral Coordinator/Patient Relations Representative) Coordinated referrals to specialty care providers for patients with managed care health insurance policies.
  • Trained new staff in Patient relations department Accomplishments Decreased patient complaints by resolving potential complaints in real time.
  • relocated to NC) Patient relationship associate worked with patients of the office to solve their issues.
  • Show Low, AZ Volunteer, Patient Relations Representative: Answering phones Schedule and reschedule appointments Faxing

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34 Patient Relations Jobs

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6. Phone Calls

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high Demand
Here's how Phone Calls is used in Patient Relations Representative jobs:
  • Make follow-up phone calls for patients who missed their procedure and make arrangements to provide new appointments if necessary.
  • Maintained patient files, responded to request for medical records/films, and answered and directed phone calls.
  • Process incoming and outgoing mail, receive incoming telephone calls, and have resolved any stated issues.
  • Experience in patient communication with scheduling, phone calls, and completing patients insurance benefit packets.
  • Answer Phone calls and submit messages to medical support staff and providers.
  • Answer grievance phone calls from patients in both English and Spanish.
  • Answered and rerouted all incoming telephone calls.
  • Answer all in coming phone calls and check and confirm automated patient appointment reminder phone report.
  • Greet customers Verify insurance Answer phone calls Make patient appointments.

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7. Scheduling Appointments

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Here's how Scheduling Appointments is used in Patient Relations Representative jobs:
  • Facilitated public patient registration and scheduling appointments using computer data base including the completion of medical information.
  • Assist patients with scheduling office visits in office as well as assist with scheduling appointments when referred to outside clinics.
  • Handle incoming calls, direct messages to appropriate members of staff and scheduling appointments using Epic scheduling system.
  • Assisted in receptionist duties, such as billing, charting doctors' comments, scheduling appointments.
  • Assist patients with scheduling appointments with health care provider or for medical testing.
  • Perform the tasks of greeting patients and scheduling appointments.

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8. Front Desk

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Here's how Front Desk is used in Patient Relations Representative jobs:
  • Front desk representative at federally funded community clinic.
  • Maintained high standard of clinic appearance by ensuring front desk, lobby, and reception space were clean and tidy.
  • Balance cash drawer at the end of the day (at front desk) through Payment Navigator.
  • Helped greet and check patients in and out at the front desk.
  • Front desk/main entrance assistant to patients and patients visitors.

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9. Appointment Scheduling

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Here's how Appointment Scheduling is used in Patient Relations Representative jobs:
  • Facilitate business processes including appointment scheduling, prescription refills, and patient account reconciliation.
  • Verify Insurances Register patients Appointment scheduling, patient check- in, updating of patient demographics and insurance information.

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10. Medical Staff

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high Demand
Here's how Medical Staff is used in Patient Relations Representative jobs:
  • Coordinate communication between patients, family members, medical staff, administrative staff, or regulatory agencies.
  • Served as a liaison between patients, physicians, hospital and the medical staff.
  • Answered phones to schedule appointments, take messages for providers and medical staff.
  • Provide communication link (liaison) between medical staff and family members.
  • Served as an intermediary between patients, medical staff, and attorneys.
  • Served as a liaison between patients, medical staff and clinic operations.
  • Advocated for patients and visitors with emergency department and medical staff.
  • Act as a liaison between patients and the medical staff.
  • Worked alongside the medical staff on minor procedures

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11. Medicaid

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high Demand
Here's how Medicaid is used in Patient Relations Representative jobs:
  • Educated patients in person and via telephone regarding state Medicaid/Medicare programs available for the uninsured.
  • Processed insurance information for Duke Outpatient Clinics in accordance with Medicare and Medicaid guidelines.
  • Completed Medicaid Audits for reimbursement.
  • Cooperated with Medicare, Medicaid and private insurance providers to resolve billing issues.
  • Conducted family interviews for financial aid, Medicaid or discounts to family income status.
  • Billed BCBS, Medicaid, Medicare, Tricare, and other insurances.
  • Bill Medicaid, Private Insurance or self-pay patients and collect on outstandingbalances.
  • Make copies of insurance cards if insurance is in place, verify medicaid on nc tracks and verify bcbs online.

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12. Hospital Staff

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high Demand
Here's how Hospital Staff is used in Patient Relations Representative jobs:
  • Maintained professional relationships with hospital staff to facilitate resolutions of patient concerns.
  • Resolved issues and did service recovery for all patients by working closely with hospital staff, managers, supervisors and administration.
  • Position responsible for acting as a liaison between patients/families and the hospital staff by representing the hospital's administration.
  • Schedule meetings with patients or family members and ensure that corresponding physician or hospital staff's availability.
  • Served as an administrative liaison between patients, families and hospital staff regarding patient rights and advocacy.
  • Provided Notary Public assistance to patients and hospital staff.

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13. Patient Demographics

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high Demand
Here's how Patient Demographics is used in Patient Relations Representative jobs:
  • Update demographics and insurance* Responsible for referrals and prior authorizations* Patient transporting to hospital departments* Responsible for updating patient demographics.
  • Register new patients and updates existing patient demographics by collecting detailed patient information including personal and financial information.
  • Verified and entered patient demographics, insurance information, scheduled appointments, and maintained patient records.
  • Verified patient demographics and insurance information.

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14. Patient Inquiries

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high Demand
Here's how Patient Inquiries is used in Patient Relations Representative jobs:
  • Address Patient inquiries via phone or email, educate his/her rights as a patient; adhere to Joint Commission vision.
  • Accessed and updated information through the billing system and interpreted information to answer patient inquiries.
  • Assist with patient inquiries, release of information, while maintaining HIPAA regulation.
  • Filed insurance claims, processed payments, handled patient inquiries and complaints.
  • Respond to patient inquiries regarding physicians and services.
  • Provide patients and families with information on PORT services, procedures and protocols.Respond to patient inquiries regarding physicians and services.

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15. Patient Complaints

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Here's how Patient Complaints is used in Patient Relations Representative jobs:
  • Evaluated and eliminated patient complaints while sufficiently protecting the company's legal interests.
  • Resolved patient complaints through problem solving and identifying appropriate corrective actions.
  • Coordinated investigations and resolved patient complaints throughout the hospital.
  • Document patient complaints and compliments in Patient Feedback System
  • Communicate with co-workers, management, financial counseling and providers regarding potential and existing patient complaints, feedback, and inquiries
  • Listen, investigate, evaluate and mediate patient complaints to facilitate resolution between patients and CCRMC health care system.
  • Trained new staff on duties and how to use resources to resolve patient complaints and grievances.
  • Created reports of patient complaints demanding resolution within 30 days from managing nurses and supervisors.
  • Provided a formal mechanism for the investigation, resolution, and recording of patient complaints.
  • Logged and resolved lower level patient complaints and refer more complex complaints to dispute coordinators.
  • Gather and analyze data, prepare reports and recommend resolution of patient complaints.
  • Documented and tracked patient complaints, compliments and health provider changes.
  • Developed database and reports to track and monitor patient complaints and grievances.

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3 Patient Complaints Jobs

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16. Patient Accounts

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average Demand
Here's how Patient Accounts is used in Patient Relations Representative jobs:
  • Researched and resolved incorrect payments, EOB rejections, and other issues with outstanding accounts *Accurately applied payments to patient accounts
  • Assisted in the development of a process for requested resubmitted claims through a patient accounts area and the tracking process.
  • Reviewed and collected inpatient accounts, including DRG (Diagnostic Related Group) guidelines for inpatient services.
  • Involved receiving inquiries from patients, doctors, lawyers and insurance companies regarding patient accounts.
  • Perform related clerical functions such as maintaining patient accounts, data entry and filing.
  • Answered all telephone calls directed to the department concerning patient accounts.
  • Posted personal payments to patient accounts.
  • Process all payments for patient accounts.
  • Received and resolved all incoming inquires regarding patient accounts for multi specialist facilities.
  • Adjust patient accounts, review insurance EOBs, compile statistical reports Fax, copy, and file documents

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2 Patient Accounts Jobs

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17. Hipaa

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Here's how Hipaa is used in Patient Relations Representative jobs:
  • Follow HIPAA regulations to protect patients confidentiality.
  • Check In: Greet and assist patients throughout the check in process, verify insurance and demographics while implementing HIPAA.
  • Ensured patient's HIPAA regulations were being met by hospital staff.

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18. Hippa

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Here's how Hippa is used in Patient Relations Representative jobs:
  • Maintained HIPPA regulations in maintaining the confidentiality of information obtained to carry out required duties.
  • Prepared appropriate account documentation, adhered to department guidelines and HIPPA guidelines.
  • Adhered to federal HIPPA guidelines regarding protected health information.
  • Maintained patient security and HIPPA compliance regulations.
  • Utilize knowledge of Naval Hospital Instructions, BUPERS Manual, DoD Directives, and HIPPA Laws to exercise good judgment.
  • Maintain patient privacy and HIPPA practices without difficulty.
  • Comply with HIPPA to maintain patients privacy.

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19. Office Supplies

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Here's how Office Supplies is used in Patient Relations Representative jobs:
  • Asked to take over ordering of office supplies from current Office Staff Supervisor to help maintain an organized office.
  • Process maintenance work orders, order office supplies, and medical supplies for Admitting Office using E-Procurement.
  • Maintain volunteer awards, uniforms, and office supplies.
  • Ordered, monitored and accounted for office supplies.
  • Order office supplies for 3 clinics.
  • Requisitioned office supplies, and equipment.

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20. Financial Assistance

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Here's how Financial Assistance is used in Patient Relations Representative jobs:
  • Inform patient of hospital financial assistance and/or budget guidelines.
  • Collected payment for services rendered, set-up payment plans, and offered financial assistance.
  • Assisted patients with billing problems, and financial assistance.
  • Pre-screened patients for potential financial assistance eligibility and follow through with initiating the appropriate paperwork.

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21. Patient Registration

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Here's how Patient Registration is used in Patient Relations Representative jobs:
  • Key Achievements: Front office Representative for a four provider clinic with a daily patient registration average of 64.
  • Take incoming clinic phone calls, respond to routine inquiries, make appointments, update patient registration.
  • Mail out new patient registration packs to patients.

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22. PRR

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Here's how PRR is used in Patient Relations Representative jobs:
  • Write reviews for employees, Doctors, Bridgeport clinic PRR's and staffing department.
  • Prepare schedule for PRR's and coordinate extra staff with staffing dept.
  • Oversee the day-to-day activities of the PRR while functioning in that role.
  • Lead PRR for diverse population mission clinic.
  • Trained new employees in PRR position and acquainted them with clinic personnel and workflow.

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23. Payment Arrangements

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Here's how Payment Arrangements is used in Patient Relations Representative jobs:
  • Established payment arrangements for patients and communicated agreements.
  • Developed payment arrangements with patients.
  • Provide support by establishing payment arrangements for uninsured or underinsured patients.

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24. Primary Care Services

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25. Data Entry

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Here's how Data Entry is used in Patient Relations Representative jobs:
  • Conducted data entry for all patient and officer information
  • Assist other departments with clerical duties such as data entry, filing and creating spreadsheets.
  • Provide administrative and data entry support of demographic information for patients for the Admissions Office.
  • Provide data entry support for after hour STR functions and processing outbound screening information.
  • Performed data entry of authorizations and customer contacts for NYU health facilities.
  • General clerical duties such as answering multi phone line, filing, data entry, e-mail, fax, and scanning.

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26. Conflict Resolution

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Here's how Conflict Resolution is used in Patient Relations Representative jobs:
  • Demonstrated conflict resolution during hostile situations and addressed all issues professionally and promptly.
  • Provided conflict resolution and customer service to officers and patients.
  • Facilitated conflict resolution concerning treatment and care.
  • Conflict resolution and service recovery.
  • Provided a link between the hospital, patient and families, especially in area of conflict resolution concerning treatment or care.
  • Serve as link between hospital, patient and families in conflict resolution.

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27. Financial Statements

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Here's how Financial Statements is used in Patient Relations Representative jobs:
  • Prepared reports; compiled financial statements; performed financial assessments and screened uninsured or underinsured patients.

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28. Medical Assistants

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Here's how Medical Assistants is used in Patient Relations Representative jobs:
  • Provided clinical support for medical assistants as needed.
  • Provided support for 10 physicians and worked effectively with the Medical Assistants, while providing excellent customer service to our patients.
  • Work directly with the manager to coordinate between the front office, the medical assistants and the providers.
  • Served as Team Lead in a group of physicians and medical assistants.

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29. Hospital Policies

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Here's how Hospital Policies is used in Patient Relations Representative jobs:
  • Documented pertinent patient information and all work activity in the appropriate systems dictated by hospital policies and procedures.
  • Train new staff and general employees on various hospital policies and programs.
  • Explain hospital policies and procedures to patients and significant others.
  • Explain hospital policies to Mental Health patients.

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3 Hospital Policies Jobs

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30. Appropriate Person

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low Demand
Here's how Appropriate Person is used in Patient Relations Representative jobs:
  • Obtained information by contacting appropriate personnel or patients.
  • Transfer concerns to more appropriate personnel when required.
  • Answered all incoming calls, assessed callers needs, and directed to appropriate personnel.

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31. Patient Questions

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low Demand
Here's how Patient Questions is used in Patient Relations Representative jobs:
  • Resolved patient questions regarding explanation of benefits from insurance companies.
  • Analyzed billing issues and patient questions to determine next course of action such as updating status codes and fiscal fields.
  • Answer phones, enter patient questions, concerns, and refill request encounters and route to proper provider teams.
  • Provide clear understanding of services provided in order to resolve patient questions and concerns.
  • Managed a continuous flow of incoming calls in response to patient questions and concerns
  • Assist team CCC with patient questions or contacting insurance companies, as needed.

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32. Bank Deposits

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low Demand
Here's how Bank Deposits is used in Patient Relations Representative jobs:
  • Handle all cash flow through the agency and prepare bank deposits and daily cash logs.
  • Collect and process weekly bank deposits and provide daily reports to Accounting.
  • Prepare bank deposits by calculating, balancing and dropping off at bank.
  • Process and make bank deposits Balance drawer on a daily basis.

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33. Patient Payments

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Here's how Patient Payments is used in Patient Relations Representative jobs:
  • Collect and process patient payments through credit card terminal and reconcile end of day batches.
  • Posted patient payments made by mail or phone with checks or credit cards.
  • Collected all deductibles, patient payments and general billing.
  • Received and filed patient payments.
  • Collected and processed patient payments.
  • Document all account transactions Collect patient payments Contact collection agencies regarding patients account Maintain all assigned work lists

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34. CPT

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Here's how CPT is used in Patient Relations Representative jobs:
  • Schedule operating room times and admissions for Surgical Oncology, GI Surgery and Trauma Surgery Services, including preoperative CPT coding.

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35. Computer System

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Here's how Computer System is used in Patient Relations Representative jobs:
  • Verified that information in the computer system was up-to-date and accurate.
  • Enter all new patients information into the computer system including verification of insurance and benefits.

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36. Billing Questions

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low Demand
Here's how Billing Questions is used in Patient Relations Representative jobs:
  • Handled patient inquiries, complaints, billing questions, and payment extension/service requests.
  • Assisted patients (face to face) with billing questions.

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37. Follow-Up Appointments

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Here's how Follow-Up Appointments is used in Patient Relations Representative jobs:
  • Schedule follow-up appointments, and refer patients to proper outpatient facilities for imaging or lab work.

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38. Emotional Support

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Here's how Emotional Support is used in Patient Relations Representative jobs:
  • Provided emotional support to patient families during major trauma, codes, serious illness, or death situations as deemed appropriate.
  • Provide emotional support to patients and families according to need.

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1 Emotional Support Jobs

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39. Medical Billing

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low Demand
Here's how Medical Billing is used in Patient Relations Representative jobs:
  • Recruited, hired, and managed day to day supervision of the Medical Billing and Reimbursement staff.

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40. Patient Calls

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low Demand
Here's how Patient Calls is used in Patient Relations Representative jobs:
  • Managed front office flow, fielded patient calls to the appropriate sources, as well as scheduled appointments.
  • Managed patient calls providing customer service and resolution techniques within 24 hours of call placement.
  • Call and schedule all incoming referrals Process all incoming/outgoing records requests Answer patient calls/schedule patient appointments Process all incoming insurance chart requests

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41. IDX

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Here's how IDX is used in Patient Relations Representative jobs:
  • Accessed account information via the GE IDX computer program.
  • Maintain working knowledge of MCW and affiliates computerized scheduling and billing systems (i.e., IDX, Epic, Affinity.)
  • Performed patient registration & scheduling utilizing IDX computer software Updated patient registration Performed switchboard operator duties Prepared monthly statistics report

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42. Special Projects

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Here's how Special Projects is used in Patient Relations Representative jobs:
  • Assisted the Supervisor in outpatient support on special projects, monthly meetings, and various tasks.
  • Worked with Emergency Room chairwoman on special projects and initiatives.
  • Assist the office manager in various special projects.

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43. Staff Members

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Here's how Staff Members is used in Patient Relations Representative jobs:
  • Interviewed patient/family members, staff members to address patient/family members on concerns.
  • Investigate and direct patient inquiries or complaints to appropriate medical staff members and follow up to ensure satisfactory resolution.
  • Coordinate the patients' problems, questions, complaints, and concerns to the appropriate staff members.
  • Explained policies, connected patients with appropriate staff members.
  • Assisted with training of new staff members.

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44. CMS

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Here's how CMS is used in Patient Relations Representative jobs:
  • Responded to grievances in writing within the CMS mandated time frame.

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45. Icd-9

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Here's how Icd-9 is used in Patient Relations Representative jobs:
  • Charge Entry/Cash Poster: Knowledgeable with CPT/ICD-9 coding and medical terminology.

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46. Referral Information

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Here's how Referral Information is used in Patient Relations Representative jobs:
  • Secure referral information, medical reports and print patient diagnostic test results.
  • Gather referral information and complete forms.

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47. Insurance Authorizations

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Here's how Insurance Authorizations is used in Patient Relations Representative jobs:
  • Obtain insurance authorizations and verify insurance eligibility for all next day appointments.

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48. Clinical Staff

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Here's how Clinical Staff is used in Patient Relations Representative jobs:
  • Worked collaboratively with providers, medical assistants, and other clinical staff.
  • Provided full function clinic service between patients and Clinical staff, Providers and health care professionals.
  • Be accountable for the efficient coordination of the Home Health clinical staff schedules.
  • Facilitate the sharing of clinical staff among Home Health agencies.

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49. Family Feedback

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Here's how Family Feedback is used in Patient Relations Representative jobs:
  • Make recommendations for improvement based on patient and family feedback.

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50. Exceeds Expectations

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Here's how Exceeds Expectations is used in Patient Relations Representative jobs:
  • Conducted daily rounds on patients to proactively resolve issues and to assure their experience meets and exceeds expectations.

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Patient Relations Representative Jobs

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20 Most Common Skills For A Patient Relations Representative

Patient Care

20.0%

Insurance Companies

14.9%

Customer Service

9.9%

Medical Records

9.3%

Patient Relations

6.1%

Phone Calls

5.1%

Scheduling Appointments

4.5%

Front Desk

4.4%

Appointment Scheduling

4.1%

Medical Staff

2.9%

Medicaid

2.5%

Hospital Staff

2.5%

Patient Demographics

2.5%

Patient Inquiries

2.2%

Patient Complaints

2.0%

Patient Accounts

1.7%

Hipaa

1.5%

Hippa

1.4%

Office Supplies

1.3%

Financial Assistance

1.3%
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Typical Skill-Sets Required For A Patient Relations Representative

Rank Skill
1 Patient Care 16.2%
2 Insurance Companies 12.1%
3 Customer Service 8.0%
4 Medical Records 7.5%
5 Patient Relations 4.9%
6 Phone Calls 4.1%
7 Scheduling Appointments 3.7%
8 Front Desk 3.6%
9 Appointment Scheduling 3.3%
10 Medical Staff 2.3%
11 Medicaid 2.0%
12 Hospital Staff 2.0%
13 Patient Demographics 2.0%
14 Patient Inquiries 1.8%
15 Patient Complaints 1.6%
16 Patient Accounts 1.4%
17 Hipaa 1.2%
18 Hippa 1.1%
19 Office Supplies 1.1%
20 Financial Assistance 1.1%
21 Patient Registration 1.0%
22 PRR 0.9%
23 Payment Arrangements 0.9%
24 Primary Care Services 0.9%
25 Data Entry 0.9%
26 Conflict Resolution 0.9%
27 Financial Statements 0.8%
28 Medical Assistants 0.8%
29 Hospital Policies 0.8%
30 Appropriate Person 0.8%
31 Patient Questions 0.7%
32 Bank Deposits 0.7%
33 Patient Payments 0.6%
34 CPT 0.6%
35 Computer System 0.6%
36 Billing Questions 0.6%
37 Follow-Up Appointments 0.6%
38 Emotional Support 0.6%
39 Medical Billing 0.6%
40 Patient Calls 0.5%
41 IDX 0.5%
42 Special Projects 0.5%
43 Staff Members 0.4%
44 CMS 0.4%
45 Icd-9 0.4%
46 Referral Information 0.4%
47 Insurance Authorizations 0.4%
48 Clinical Staff 0.4%
49 Family Feedback 0.4%
50 Exceeds Expectations 0.4%
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