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Become A Patient Representative

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Working As A Patient Representative

  • Documenting/Recording Information
  • Performing for or Working Directly with the Public
  • Getting Information
  • Assisting and Caring for Others
  • Establishing and Maintaining Interpersonal Relationships
  • Deal with People

  • Unpleasant/Angry People

  • $50,607

    Average Salary

What Does A Patient Representative Do

Customer service representatives interact with customers to handle complaints, process orders, and provide information about an organization’s products and services.

Duties

Customer service representatives typically do the following:

  • Listen to customers’ questions and concerns, and provide answers or responses
  • Provide information about products and services
  • Take orders, calculate charges, and process billing or payments
  • Review or make changes to customer accounts
  • Handle returns or complaints
  • Record details of customer contacts and actions taken
  • Refer customers to supervisors or more experienced employees

Customer service representatives answer questions or requests from customers or the public. They typically provide services by phone, but some also interact with customers face to face, by email, or live chat.

The specific duties of customer service representatives vary by industry. For example, representatives who work in banks may answer customers’ questions about their accounts. Representatives who work for utility and communication companies may help customers with service problems, such as outages. Those who work in retail stores often handle returns, process refunds, and help customers locate items. Some representatives make changes to customers’ accounts, such as updating addresses or canceling orders. Although selling is not their main job, some representatives may help generate sales while providing information about a product or service.

Customer service representatives typically use a telephone, computer, and other office equipment. For example, representatives who work in call centers answer phone calls and use computers to review and select standard responses from a list of options. Those employed in retail stores use registers to process returns or orders.

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How To Become A Patient Representative

Customer service representatives typically need a high school diploma and receive on-the-job training to learn the specific skills needed for the job. They should be good at communicating and interacting with people and have some experience using computers.

Education

Customer service representatives typically need a high school diploma.

Training

Customer service representatives usually receive short-term on-the-job training, lasting 2 to 3 weeks. Those who work in finance and insurance may need several months of training to learn more complicated financial regulations.

General customer-service training may focus on procedures for answering questions, information about a company’s products and services, and computer and telephone use. Trainees often work under the guidance of an experienced worker for the first few weeks of employment.

In certain industries, such as finance and insurance, customer service representatives must remain current with changing regulations.

Licenses, Certifications, and Registrations

Customer service representatives who provide information about finance and insurance may need a state license. Although licensing requirements vary by state, they usually include passing a written exam. Some employers and organizations may provide training for these exams.

Important Qualities

Communication skills. Customer service representatives must be able to provide information in writing, by phone, or in person so that customers can understand them.

Customer-service skills. Representatives help companies retain customers by answering their questions and complaints in a helpful and professional manner.

Interpersonal skills. Representatives should be able to create positive interactions with customers.

Listening skills. Representatives must listen carefully and understand a customer’s situation in order to assist them.

Patience. Representatives should be patient and polite, especially when interacting with dissatisfied customers.

Problem-solving skills. Representatives must determine solutions to a customer’s problem. By resolving issues effectively, representatives contribute to customer loyalty and retention.

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Do you work as a Patient Representative?

Patient Representative Jobs

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Patient Representative Career Paths

Patient Representative
Patient Service Representative Billing Specialist Accounts Receivable Specialist
Accounts Receivable Manager
6 Yearsyrs
Finance Counselor Specialist Program Director
Administrative Director
8 Yearsyrs
Office Manager Registered Nurse Staff Nurse
Assistant Director Of Nursing
7 Yearsyrs
Account Representative Sales Manager Office Manager
Business Office Manager
8 Yearsyrs
Patient Access Representative Registered Nurse Staff Nurse
Clinical Manager
8 Yearsyrs
Finance Counselor Case Manager Clinical Manager
Clinical Operations Manager
10 Yearsyrs
Patient Service Representative Patient Care Coordinator Nursing Director
Clinical Services Director
11 Yearsyrs
Registered Nurse Clinical Instructor Dental Hygienist
Dental Office Manager
5 Yearsyrs
Patient Access Representative Case Manager Admissions Coordinator
Director Of Admissions
7 Yearsyrs
Office Manager Operations Manager General Manager
Food Service Director
9 Yearsyrs
Front Desk Coordinator Legal Assistant Medical Transcriptionist
Medical Office Manager
5 Yearsyrs
Billing Specialist Billing Supervisor Office Manager
Office Manager Of Human Resources
7 Yearsyrs
Service Representative Patient Access Representative Supervisor, Patient Access
Patient Account Manager
7 Yearsyrs
Billing Specialist Specialist Case Manager
Patient Care Manager
6 Yearsyrs
Scheduler Licensed Practical Nurse Nurse Manager
Patient Relations Director
10 Yearsyrs
Scheduler Service Coordinator Service Supervisor
Patient Services Manager
8 Yearsyrs
Account Representative Account Executive Office Manager
Practice Manager
9 Yearsyrs
Service Representative Billing Specialist Billing Manager
Revenue Manager
8 Yearsyrs
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Do you work as a Patient Representative?

Help others decide if this is a good career for them

Average Length of Employment
Patient Registrar 2.5 years
Patient Liaison 2.3 years
Patient Advocate 2.2 years
Top Employers Before
Cashier 7.0%
Teller 4.2%
Secretary 3.9%
Internship 3.8%
Manager 2.8%
Top Employers After
Secretary 3.5%
Cashier 3.0%
Internship 2.6%

Do you work as a Patient Representative?

Patient Representative Demographics

Gender

Female

84.8%

Male

13.5%

Unknown

1.7%
Ethnicity

White

59.3%

Hispanic or Latino

19.0%

Black or African American

12.5%

Asian

5.7%

Unknown

3.4%
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Languages Spoken

Spanish

78.9%

French

5.4%

Tagalog

2.7%

Russian

2.7%

Arabic

2.0%

German

1.4%

Carrier

1.4%

Korean

1.4%

Portuguese

0.7%

Mandarin

0.7%

Gujarati

0.7%

Ukrainian

0.7%

Hmong

0.7%

Hindi

0.7%
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Patient Representative Education

Schools

University of Phoenix

23.7%

Kaplan University

7.9%

Monroe Community College

6.2%

Liberty University

5.8%

Oklahoma State University

5.8%

University of Arkansas at Little Rock

4.8%

Walden University

4.5%

Grand Canyon University

4.5%

Ultimate Medical Academy - Clearwater

4.1%

Capella University

3.4%

Fresno City College

3.1%

Central Piedmont Community College

3.1%

Strayer University

3.1%

University of Central Arkansas

3.1%

Bryant and Stratton College

3.1%

Hinds Community College

2.7%

Southern Illinois University Carbondale

2.7%

Temple University

2.7%

Rasmussen College

2.7%

Monroe College

2.7%
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Majors

Business

24.1%

Health Care Administration

17.5%

Nursing

7.4%

Medical Assisting Services

7.1%

Psychology

5.4%

General Studies

4.2%

Management

3.9%

Communication

3.3%

Criminal Justice

3.1%

Social Work

3.1%

Accounting

3.1%

Human Services

2.9%

Education

2.4%

Sociology

2.2%

Medical Technician

2.1%

Liberal Arts

2.0%

Public Health

1.7%

Biology

1.6%

Marketing

1.4%

Kinesiology

1.4%
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Degrees

Other

32.1%

Bachelors

28.9%

Associate

17.1%

Masters

10.8%

Certificate

7.1%

Diploma

2.8%

License

0.8%

Doctorate

0.4%
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Full Time
Part Time
Internship
Temporary

Real Patient Representative Salaries

Job Title Company Location Start Date Salary
Patient Representative/Expediter Maimonides Medical Center New York, NY Dec 01, 2014 $57,368
Patient Representative/Expeditor Maimonides Medical Center New York, NY Dec 01, 2011 $54,074
Patient Representative The University of Texas M.D. Anderson Cancer Cente Houston, TX Apr 01, 2014 $45,718
Dental Patient Representative Germantown Dental & Cosmetic Center Germantown, MD Nov 22, 2016 $45,074
Patient Representative Union Surgery Center LLC Union, NJ Feb 08, 2016 $44,595
Patient Representative Lifelink Health Providers, Inc. Glendora, CA Mar 25, 2016 $44,450
Patient Representative Union Surgery Center LLC Union, NJ Sep 25, 2013 $41,600
Patient Representative Divine Care Home Health Services Inc. Simi Valley, CA Aug 19, 2016 $39,653
Patient Representative Mills Enterprise, LLC Phoenix, AZ Mar 20, 2015 $36,820
Patient Representative Personal Home Care of North Carolina, LLC Charlotte, NC Aug 01, 2014 $31,000
Patient Representative Personal Home Care of North Carolina, LLC Charlotte, NC Sep 05, 2013 $29,640

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Top Skills for A Patient Representative

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  1. Insurance Companies
  2. Patient Information
  3. Medical Records
You can check out examples of real life uses of top skills on resumes here:
  • Investigate and resolved all correspondence from patient and insurance companies
  • Maintained patient information database; handled subpoenas, scheduled patients for imaging examinations.
  • Prepared and pulled medical records for daily appointments, collected patient demographics for registration, verified insurances and processed referrals.
  • Scan Reports/ Results Register/ Discharge Patients/Data Entry Customer Service/ Referrals Posting Charges/ Deposits Scheduling/ Phones Insurance Verification/ Collections
  • Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.

How Would You Rate Working As a Patient Representative?

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Top Patient Representative Employers

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Jobs From Top Patient Representative Employers

Patient Representative Videos

A Day in the Life of a Patient Advocate

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