Whenever you go to a hospital for an emergency checkup, you have no idea what to do, whom to talk to, or where to go. Of course, you will be worried, having your questions and concerns in mind. This is where a Patient Representative will come into play, to calm you down and help you find your way around the hospital. They might be the first person who will interview you and fill some necessary forms.

A Patient Representative keeps the patients assisted, informed, and updated all the time. They also inquire about the patient's requirements by interviewing and carefully hearing their concerns. Later on, they have to fulfill those requirements by liaising with the medical staff, patient, and family. Successfully doing so will enable you to generate a salary of around $36,127 each year.

We are talking about a standard 9-5 job that is done in an office-style working environment. But on several occasions, you might be asked to perform your duties outside of hospitals. 62.29% of the total Patient Representatives have a bachelor's degree in common. The rest have an Associate's degree or post-baccalaureate certificate to offer their services as a Patient Representative.

What Does a Patient Representative Do

Customer service representatives interact with customers to handle complaints, process orders, and provide information about an organization’s products and services.

Learn more about what a Patient Representative does

How To Become a Patient Representative

Customer service representatives typically need a high school diploma and receive on-the-job training to learn the specific skills needed for the job. They should be good at communicating and interacting with people and have some experience using computers.

Learn More About How To Become a Patient Representative

Patient Representative Career Paths

Average Salary for a Patient Representative

Patient Representatives in America make an average salary of $32,469 per year or $16 per hour. The top 10 percent makes over $39,000 per year, while the bottom 10 percent under $26,000 per year.
Average Patient Representative Salary
$32,469 Yearly
$15.61 hourly

What Am I Worth?


Roles and Types of Patient Representative

The role of a patient representative includes a wide range of responsibilities. These responsibilities can vary based on an individual's specific job, company, or industry.Here are some general patient representative responsibilities:

  • Responsibilities include interpreting for patients during medical consultations, translating medical documents from another language into english, assisting patients with questionnaires, forms, test/procedure preparation cards,
  • Responsible for performance of and adhering to all standards
  • Proactively engages with patients, families and staff to enhance the patient experience in the emergency department. Keeps the patients up to date on the wait time in the ed. Visits patients

There are several types of patient representative, including:

Service Representative


As a service representative, you're going to spend a lot of your time addressing customer complaints. For someone who likes to solve problems, this is a great position. Bonus points if you're able to be nice with every customer.

You'll probably only need a high school degree in this position, as you'll get a lot of on-the-job training to really learn about the job. Aside from handling customer complaints, you will take a lot of orders from customers and you'll be a resource for people to ask questions. So it's not all negative.

What's even better about this job is that you'll only ever work full-time. You probably won't ever have to work more than that so you can take solice in knowing that. Plus, you'll have lots of job opportunities as service respresentatives are helpful in nearly every industry.

  • Average Salary: $33,692
  • Degree: Bachelor's Degree



Since respresentative is such a broad term, you can really take your pick when it comes to having a career as one. Maybe you want to pursue customer service or politics. Either way, representatives are very important for the people they're serving.

As a representative, it's important that you present yourself well. A state representative needs to be a likeable figure for people to vote into office, while a customer service representative needs to put on an understanding face when presented with a customer complaint.

Representatives work all sorts of hours, depending on the industry they've picked. Luckily, there are so many industries that a representative can go into that you'll have plenty of job opportunities available.

  • Average Salary: $36,023
  • Degree: Bachelor's Degree

Medical Receptionist


Paging Dr. Fauci. As a medical receptionist, it's your job to make sure patients and visitors get to where they need to be. You also need to be able to provide information to people who call or walk in with questions.

While being knowledgeable is important in this position, memorizing might be even more important. If a patient comes in with an emergency, you need to be able to stay calm while figuring out exactly where they need to go. And some hospitals are pretty big, so that can be a difficult task.

The job requires you to have a high school diploma before you can get started. And it's useful to be a good communicator as well. You wouldn't want to accidentally send a patient with a broken arm to the pregnancy center. Unless, of course, that patient was also pregnant - but that's another story.

  • Average Salary: $31,960
  • Degree: Associate Degree

States With The Most Patient Representative Jobs

Mouse over a state to see the number of active patient representative jobs in each state. The darker areas on the map show where patient representatives earn the highest salaries across all 50 states.

Average Salary: Job Openings:

Number Of Patient Representative Jobs By State

RankStateNumber of JobsAverage Salary
5New York2,181$34,731
13North Carolina1,650$31,480
14New Jersey1,492$33,890
23South Carolina908$28,517
36New Hampshire450$30,964
37New Mexico378$32,188
39West Virginia324$34,907
43South Dakota203$32,542
45Rhode Island185$32,791
47North Dakota167$34,562

Patient Representative Education

Patient Representative Majors

22.5 %

Patient Representative Degrees


36.4 %


25.8 %

High School Diploma

16.5 %

Top Colleges for Patient Representatives

1. University of Pennsylvania

Philadelphia, PA • Private

In-State Tuition




2. California State University - Bakersfield

Bakersfield, CA • Private

In-State Tuition




3. University of Southern California

Los Angeles, CA • Private

In-State Tuition




4. Stanford University

Stanford, CA • Private

In-State Tuition




5. SUNY Stony Brook

Stony Brook, NY • Private

In-State Tuition




6. New York University

New York, NY • Private

In-State Tuition




7. Maria College of Albany

Albany, NY • Private

In-State Tuition




8. University of Minnesota - Twin Cities

Minneapolis, MN • Private

In-State Tuition




9. Duke University

Durham, NC • Private

In-State Tuition




10. Howard University

Washington, DC • Private

In-State Tuition




Top Skills For a Patient Representative

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 27.9% of patient representatives listed patients on their resume, but soft skills such as communication skills and computer skills are important as well.

Choose From 10+ Customizable Patient Representative Resume templates

Zippia allows you to choose from different easy-to-use Patient Representative templates, and provides you with expert advice. Using the templates, you can rest assured that the structure and format of your Patient Representative resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.

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Patient Representative diversity

Patient Representative Gender Distribution


After extensive research and analysis, Zippia's data science team found that:

  • Among patient representatives, 85.9% of them are women, while 14.1% are men.

  • The most common race/ethnicity among patient representatives is White, which makes up 53.5% of all patient representatives.

  • The most common foreign language among patient representatives is Spanish at 81.6%.

Online Courses For Patient Representative That You May Like

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3. Speak Medical Spanish to Your Patients and Clients


Spanish essentials for healthcare; program teaches correct pronunciation, pain management and medication, among others...

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Best States For a Patient Representative

Some places are better than others when it comes to starting a career as a patient representative. The best states for people in this position are Massachusetts, Washington, Minnesota, and California. Patient representatives make the most in Massachusetts with an average salary of $42,593. Whereas in Washington and Minnesota, they would average $42,460 and $39,983, respectively. While patient representatives would only make an average of $38,209 in California, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.

1. Massachusetts

Total Patient Representative Jobs: 1,920
Highest 10% Earn:
Location Quotient:

2. Washington

Total Patient Representative Jobs: 1,469
Highest 10% Earn:
Location Quotient:

3. Minnesota

Total Patient Representative Jobs: 1,303
Highest 10% Earn:
Location Quotient:
Full List Of Best States For Patient Representatives

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