How to Become a Patient Representative
What is a Patient Representative
Whenever you go to a hospital for an emergency checkup, you have no idea what to do, whom to talk to, or where to go. Of course, you will be worried, having your questions and concerns in mind. This is where a Patient Representative will come into play, to calm you down and help you find your way around the hospital. They might be the first person who will interview you and fill some necessary forms.
A Patient Representative keeps the patients assisted, informed, and updated all the time. They also inquire about the patient's requirements by interviewing and carefully hearing their concerns. Later on, they have to fulfill those requirements by liaising with the medical staff, patient, and family. Successfully doing so will enable you to generate a salary of around $36,127 each year.
We are talking about a standard 9-5 job that is done in an office-style working environment. But on several occasions, you might be asked to perform your duties outside of hospitals. 62.29% of the total Patient Representatives have a bachelor's degree in common. The rest have an Associate's degree or post-baccalaureate certificate to offer their services as a Patient Representative.
What Does a Patient Representative Do
Customer service representatives interact with customers to handle complaints, process orders, and provide information about an organization’s products and services.
How To Become a Patient Representative
Customer service representatives typically need a high school diploma and receive on-the-job training to learn the specific skills needed for the job. They should be good at communicating and interacting with people and have some experience using computers.
EducationCustomer service representatives typically need a high school diploma.
TrainingCustomer service representatives usually receive short-term on-the-job training, lasting 2 to 3 weeks. Those who work in finance and insurance may need several months of training to learn more complicated financial regulations.
General customer-service training may focus on procedures for answering questions, information about a company’s products and services, and computer and telephone use. Trainees often work under the guidance of an experienced worker for the first few weeks of employment.
In certain industries, such as finance and insurance, customer service representatives must remain current with changing regulations.
Licenses, Certifications, and RegistrationsCustomer service representatives who provide information about finance and insurance may need a state license. Although licensing requirements vary by state, they usually include passing a written exam. Some employers and organizations may provide training for these exams.
Important QualitiesCommunication skills. Customer service representatives must be able to provide information in writing, by phone, or in person so that customers can understand them.
Customer-service skills. Representatives help companies retain customers by answering their questions and complaints in a helpful and professional manner.
Interpersonal skills. Representatives should be able to create positive interactions with customers.
Listening skills. Representatives must listen carefully and understand a customer’s situation in order to assist them.
Patience. Representatives should be patient and polite, especially when interacting with dissatisfied customers.
Problem-solving skills. Representatives must determine solutions to a customer’s problem. By resolving issues effectively, representatives contribute to customer loyalty and retention.
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Patient Representative Career Paths
As you move along in your career, you may start taking on more responsibilities or notice that you've taken on a leadership role. Using our career map, a Patient Representative can determine their career goals through the career progression. For example, they could start out with a role such as Account Representative, progress to a title such as Account Executive and then eventually end up with the title Practice Manager.
Patient Representative Jobs You Might Like
What is the right job for my career path?
Tell us your goals and we'll match you with the rights job to get there.
Average Salary for a Patient Representative
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12 Patient Representative Resume Examples
Build a professional patient representative resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 12+ resume templates to create your patient representative resume.
Stephanie Washington Patient Representative |
Mary Wright Patient Representative Experience Patient Representative2018 - Present Conifer Health Solutions•Boca Raton, FL
Clerical Associate2017 - 2018 Broward County Public Schools•Miami, FL
Business Office Assistant (Part-Time)2016 - 2017 Broward County Public Schools•Miami, FL
Skills Computer SystemWord ProcessingDirect SupervisionBusiness OfficeRNKronosMedical RecordsTemporary AssignmentsPhysician OrdersClerical Tasks Education Bachelor's Degree Health Care Administration2014 - 2017 Florida International University•Miami, FL |
Learn How To Write a Patient Representative Resume
At Zippia, we went through countless Patient Representative resumes and compiled some information about how to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.
View Patient Representative Resume Examples And TemplatesAnd if you’re looking for a job, here are the five top employers hiring now:
Choose From 10+ Customizable Patient Representative Resume templates
Zippia allows you to choose from different easy-to-use Patient Representative templates, and provides you with expert advice. Using the templates, you can rest assured that the structure and format of your Patient Representative resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.
Find the best Patient Representative job for you
Patient Representative Jobs You Might Like
- High Paying Patient Representative Jobs - $42K and Up
- Work From Home Patient Representative Jobs
- Entry Level Patient Representative Jobs
- Part Time Patient Representative Jobs
- Actively Hiring
- No Degree Patient Representative Jobs
Top Colleges for Patient Representatives
1. University of Pennsylvania
Philadelphia, PA • Private
2. California State University - Bakersfield
Bakersfield, CA • Private
3. University of Southern California
Los Angeles, CA • Private
4. Stanford University
Stanford, CA • Private
5. SUNY Stony Brook
Stony Brook, NY • Private
6. New York University
New York, NY • Private
7. Maria College of Albany
Albany, NY • Private
8. University of Minnesota - Twin Cities
Minneapolis, MN • Private
9. Duke University
Durham, NC • Private
10. Howard University
Washington, DC • Private
Find the best Patient Representative job for you
Patient Representative Jobs You Might Like
- High Paying Patient Representative Jobs - $42K and Up
- Work From Home Patient Representative Jobs
- Entry Level Patient Representative Jobs
- Part Time Patient Representative Jobs
- Actively Hiring
- No Degree Patient Representative Jobs
Online Courses For Patient Representative That You May Like
Preventable patient harms, including medical errors and healthcare-associated complications, are a global public health threat. Moreover, patients frequently do not receive treatments and interventions known to improve their outcomes. These shortcomings typically result not from individual clinicians' mistakes, but from systemic problems - communication breakdowns, poor teamwork, and poorly designed care processes, to name a few.\n\nThe Patient Safety & Quality Leadership Specialization covers t...
For health practitioners, having knowledge of treatment protocols is not enough. They must be able to inspire behavior change in their patients. In order for the treatment to be effective patients must be empowered to implement therapeutic approaches in their lives. In this course, you will learn about health coaching, which is an effective method for helping patients change their behaviors. Health coaching uses a blend of evidence-based strategies, interventions and communication to actively...
There are many benefits to partnering with patients in medical research. Yet despite much to be gained, patients and researchers often fail to meaningfully partner to advance medical science. How might we create trusting relationships between patients and researchers? What models might exist to enable inclusivity and respect of all relevant stakeholders in the medical research enterprise? These are just some of the topics we will cover in this Stanford Online course. Patients can move past the...
Top Skills For a Patient Representative
The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 16.3% of Patient Representatives listed Patient Care on their resume, but soft skills such as Communication skills and Computer skills are important as well.
1. Minnesota
$43,810
Avg. Salary
2. Iowa
$39,475
Avg. Salary
3. Washington
$40,095
Avg. Salary
How Do Patient Representative Rate Their Jobs?
Top Patient Representative Employers
We've made finding a great employer to work for easy by doing the hard work for you. We looked into employers that employ Patient Representatives and discovered their number of Patient Representative opportunities and average salary. Through our research, we concluded that CareNow was the best, especially with an average salary of $32,078. Laboratory Corporation of America Holdings follows up with an average salary of $32,382, and then comes ENT and Allergy Associates, with an average of $32,325. In addition, we know most people would rather work from home. So instead of having to change careers, we identified the best employers for remote work as a Patient Representative. The employers include Optum, Tenet Healthcare, and UnitedHealth Group
Patient Representative Videos
