Become A Patient Representative

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Working As A Patient Representative

Documenting/Recording Information
Performing for or Working Directly with the Public
Getting Information
Assisting and Caring for Others
Establishing and Maintaining Interpersonal Relationships

Deal with People
Unpleasant/Angry People
$32,000
Average Salary

What Does A Patient Representative Do

Customer service representatives interact with customers to handle complaints, process orders, and provide information about an organization’s products and services.

Duties

Customer service representatives typically do the following:

Listen to customers’ questions and concerns, and provide answers or responses
Provide information about products and services
Take orders, calculate charges, and process billing or payments
Review or make changes to customer accounts
Handle returns or complaints
Record details of customer contacts and actions taken
Refer customers to supervisors or more experienced employees

Customer service representatives answer questions or requests from customers or the public. They typically provide services by phone, but some also interact with customers face to face, by email, or live chat.

The specific duties of customer service representatives vary by industry. For example, representatives who work in banks may answer customers’ questions about their accounts. Representatives who work for utility and communication companies may help customers with service problems, such as outages. Those who work in retail stores often handle returns, process refunds, and help customers locate items. Some representatives make changes to customers’ accounts, such as updating addresses or canceling orders. Although selling is not their main job, some representatives may help generate sales while providing information about a product or service.

Customer service representatives typically use a telephone, computer, and other office equipment. For example, representatives who work in call centers answer phone calls and use computers to review and select standard responses from a list of options. Those employed in retail stores use registers to process returns or orders.

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How To Become A Patient Representative

Customer service representatives typically need a high school diploma and receive on-the-job training to learn the specific skills needed for the job. They should be good at communicating and interacting with people and have some experience using computers.

Education

Customer service representatives typically need a high school diploma.

Training

Customer service representatives usually receive short-term on-the-job training, lasting 2 to 3 weeks. Those who work in finance and insurance may need several months of training to learn more complicated financial regulations.

General customer-service training may focus on procedures for answering questions, information about a company’s products and services, and computer and telephone use. Trainees often work under the guidance of an experienced worker for the first few weeks of employment.

In certain industries, such as finance and insurance, customer service representatives must remain current with changing regulations.

Licenses, Certifications, and Registrations

Customer service representatives who provide information about finance and insurance may need a state license. Although licensing requirements vary by state, they usually include passing a written exam. Some employers and organizations may provide training for these exams.

Important Qualities

Communication skills. Customer service representatives must be able to provide information in writing, by phone, or in person so that customers can understand them.

Customer-service skills. Representatives help companies retain customers by answering their questions and complaints in a helpful and professional manner.

Interpersonal skills. Representatives should be able to create positive interactions with customers.

Listening skills. Representatives must listen carefully and understand a customer’s situation in order to assist them.

Patience. Representatives should be patient and polite, especially when interacting with dissatisfied customers.

Problem-solving skills. Representatives must determine solutions to a customer’s problem. By resolving issues effectively, representatives contribute to customer loyalty and retention.

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Patient Representative Jobs

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Patient Representative Career Paths

Patient Representative

Account Representative Account Executive Office Manager

Practice Manager

9 Yearsyrs

Account Representative Account Executive Assistant Manager

Center Manager

6 Yearsyrs

Account Representative Medical Coder Office Manager

Accounts Receivable Manager

6 Yearsyrs

Patient Service Representative Billing Specialist Administrator

Business Office Manager

7 Yearsyrs

Patient Service Representative Patient Care Coordinator Office Manager

Billing Manager

7 Yearsyrs

Director Of Social Services

6 Yearsyrs

Billing Specialist Team Leader Case Manager

Clinical Manager

8 Yearsyrs

Billing Specialist Team Leader Customer Service Manager

Call Center Manager

6 Yearsyrs

Patient Access Representative Coordinator Executive Assistant

Office Manager Of Human Resources

6 Yearsyrs

Patient Access Representative Registered Nurse Registered Nurse Supervisor

Clinical Services Director

11 Yearsyrs

Certified Nursing Assistant Team Leader Director

Administrative Director

8 Yearsyrs

Certified Nursing Assistant Lead Teacher Assistant Director

Director Of Admissions

7 Yearsyrs

Patient Access Representative Medical Coder Billing Manager

Revenue Manager

8 Yearsyrs

Certified Nursing Assistant Service Assistant Service Supervisor

Patient Services Manager

7 Yearsyrs

Scheduler Analyst Medical Coder

Billing Supervisor

6 Yearsyrs

Registered Nurse Registered Nurse Supervisor Nursing Director

Patient Relations Director

10 Yearsyrs

Billing Representative Billing Analyst Billing Supervisor

Billing Office Manager

6 Yearsyrs

Medical Billing, Receptionist Billing Analyst Billing Supervisor

Patient Account Manager

7 Yearsyrs

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Help others decide if this is a good career for them


Average Length of Employment
Business Office Representative 3.6 years
Medical Receptionist 3.2 years
Patient Finance Representative 3.2 years
Patient Accounts Clerk 3.2 years
Patient Representative 3.0 years
Patient Relations Representative 2.9 years
Patient Access Associate 2.9 years
Patient Access Representative 2.8 years
Patient Service Coordinator 2.8 years
Patient Registrar 2.8 years
Patient Service Associate 2.7 years
Registration Representative 2.7 years
Medical Records Receptionist 2.7 years
Patient Service Representative 2.7 years
Patient Coordinator 2.5 years
Patient Service Specialist 2.5 years
Patient Liaison 2.4 years
Front Desk Coordinator 2.3 years
Patient Care Representative 2.3 years
Patient Care Specialist 2.2 years
Top Careers Before Patient Representative
Customer Service Representative 13.3%
Cashier 9.2%
Administrative Assistant 8.9%
Receptionist 8.8%
Sales Associate 6.1%
Office Manager 5.8%
Office Assistant 5.7%
Medical Assistant 5.6%
Medical Receptionist 4.0%
Internship 3.8%
Assistant Manager 3.7%
Certified Nursing Assistant 3.5%
Secretary 3.3%
Account Representative 3.0%
Unit Secretary 3.0%
Medical Records Clerk 2.9%
Manager 2.5%
Patient Service Representative 2.4%
Front Desk Receptionist 2.2%
Patient Access Representative 2.2%
Top Careers After Patient Representative
Customer Service Representative 12.9%
Administrative Assistant 11.0%
Office Manager 7.8%
Receptionist 7.0%
Account Representative 6.2%
Medical Assistant 5.4%
Billing Specialist 5.1%
Patient Service Representative 5.0%
Office Assistant 5.0%
Cashier 4.9%
Medical Receptionist 4.6%
Patient Access Representative 4.5%
Sales Associate 2.9%
Certified Nursing Assistant 2.8%
Secretary 2.7%
Front Desk Receptionist 2.5%
Internship 2.5%
Coordinator 2.5%
Scheduler 2.4%
Unit Secretary 2.4%

Do you work as a Patient Representative?

AVERAGE SALARY FOR A Patient Representative

Average Yearly Salary

$32,000

View Detailed Salary Report

$23,000

Min 10%

$32,000

Median 50%

$32,000

Median 50%

$32,000

Median 50%

$32,000

Median 50%

$32,000

Median 50%

$32,000

Median 50%

$32,000

Median 50%

$43,000

Max 90%

Best Paying Company

St. Bernard Hospital

Highest Paying City

Smithtown, NY

Highest Paying State

Rhode Island

Avg Experience Level

2.9 years

How much does a Patient Representative make at top companies?

The national average salary for a Patient Representative in the United States is $32,128 per year or $15 per hour. Those in the bottom 10 percent make under $23,000 a year, and the top 10 percent make over $43,000.

Real Patient Representative Salaries

Job Title	Company	Location	Start Date	Salary
Patient Representative/Expediter	Maimonides Medical Center	New York, NY	Dec 01, 2014	$57,368
Patient Representative/Expeditor	Maimonides Medical Center	New York, NY	Dec 01, 2011	$54,074
Patient Representative	The University of Texas M.D. Anderson Cancer Cente	Houston, TX	Apr 01, 2014	$45,718
Dental Patient Representative	Germantown Dental & Cosmetic Center	Germantown, MD	Nov 22, 2016	$45,074
Patient Representative	Union Surgery Center LLC	Union, NJ	Feb 08, 2016	$44,595
Patient Representative	Lifelink Health Providers, Inc.	Glendora, CA	Mar 25, 2016	$44,450
Patient Representative	Union Surgery Center LLC	Union, NJ	Sep 25, 2013	$41,600
Patient Representative	Divine Care Home Health Services Inc.	Simi Valley, CA	Aug 19, 2016	$39,653
Patient Representative	Mills Enterprise, LLC	Phoenix, AZ	Mar 20, 2015	$36,820
Patient Representative	Personal Home Care of North Carolina, LLC	Charlotte, NC	Aug 01, 2014	$31,000
Patient Representative	Personal Home Care of North Carolina, LLC	Charlotte, NC	Sep 05, 2013	$29,640

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Top Skills for A Patient Representative

Top Patient Representative Skills

Insurance Companies
Patient Care
Medical Records

You can check out examples of real life uses of top skills on resumes here:

Fax insurance companies in order to obtain authorizations and proper reimbursements.
Track and analyze data to identify impediments to quality patient care and make recommendations for process improvement.
Worked with Electronic Medical Records and medical software including CareTracker and Power2Practice.
Provided superb Patient/Customer Service with 100% insurance verification, Referral Authorizations, Insurance Billing, Accounts Receivable/Payable.
Documented detailed information in electronic medical record regarding patient questions and phone calls.

Patient Representative Resume Examples And Tips

The average resume reviewer spends between 5 to 7 seconds looking at a single resume, which leaves the average job applier with roughly six seconds to make a killer first impression. Thanks to this, a single typo or error on your resume can disqualify you right out of the gate. At Zippia, we went through over 7,587 Patient Representative resumes and compiled some information about how best to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

Learn How To Create A Top Notch Patient Representative Resume

View Resume Examples

Patient Representative Demographics


Gender
Female 74.4%
Unknown 13.0%
Male 12.7%
Ethnicity
White 59.6%
Hispanic or Latino 18.9%
Black or African American 12.6%
Asian 5.6%
Unknown 3.4%
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Foreign Languages Spoken
Spanish 81.6%
French 3.6%
Russian 2.4%
Arabic 2.4%
Tagalog 1.6%
Korean 1.6%
Mandarin 0.8%
Ukrainian 0.8%
German 0.8%
Carrier 0.8%
Portuguese 0.4%
Tigrinya 0.4%
Romanian 0.4%
Cantonese 0.4%
Amharic 0.4%
Hmong 0.4%
Hindi 0.4%
Polish 0.4%
Gujarati 0.4%
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Patient Representative Education


Schools
University of Phoenix 27.2%
Kaplan University 7.4%
Monroe Community College 6.8%
Oklahoma State University 5.1%
Strayer University 4.5%
Walden University 4.0%
Liberty University 4.0%
Bryant and Stratton College 4.0%
Everest Institute 3.8%
Capella University 3.5%
University of Arkansas at Little Rock 3.1%
Monroe College 3.1%
Ultimate Medical Academy - Clearwater 3.1%
Central Piedmont Community College 3.1%
Rasmussen College 3.0%
Miami Dade College 3.0%
Grand Canyon University 3.0%
Remington College 2.8%
The Academy 2.8%
Fayetteville Technical Community College 2.8%
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Majors
Business 23.0%
Health Care Administration 19.0%
Medical Assisting Services 9.0%
Nursing 8.1%
Psychology 5.1%
General Studies 3.3%
Management 3.3%
Criminal Justice 3.3%
Accounting 3.2%
Communication 2.9%
Social Work 2.7%
Human Services 2.5%
Education 2.1%
Liberal Arts 2.1%
Sociology 2.0%
Public Health 1.9%
Medical Technician 1.9%
Biology 1.7%
Computer Information Systems 1.6%
Legal Support Services 1.3%
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Degrees
Other 31.3%
Bachelors 28.3%
Associate 18.4%
Masters 9.2%
Certificate 8.0%
Diploma 3.6%
License 0.7%
Doctorate 0.5%
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Full Time

Part Time

Internship

Temporary

How Would You Rate Working As a Patient Representative?

Are you working as a Patient Representative? Help us rate Patient Representative as a Career.

Top Patient Representative Employers

Carenow

Western Dental Services, Inc.

ENT and Allergy Associates

University of Rochester

Labcorp

Ocean Dental Corporate Office

Baptist Health Medical Center

Children's Hospital

Harbin Clinic

Reproductive Medicine Center

Top 10 Patient Representative companies

Carenow
Western Dental Services, Inc.
ENT and Allergy Associates
University of Rochester
Labcorp
Ocean Dental Corporate Office
Baptist Health Medical Center
Children's Hospital
Harbin Clinic
Reproductive Medicine Center

Become A Patient Representative

Working As A Patient Representative

What Does A Patient Representative Do

How To Become A Patient Representative

Patient Representative Jobs

Patient Representative Career Paths

Do you work as a Patient Representative?

Do you work as a Patient Representative?

AVERAGE SALARY FOR A Patient Representative

How Would You Rate The Salary Of a Patient Representative?

Top Skills for A Patient Representative

Top Patient Representative Skills

Patient Representative Resume Examples And Tips

Learn How To Create A Top Notch Patient Representative Resume

Patient Representative Demographics

Patient Representative Education

How Would You Rate Working As a Patient Representative?

Top Patient Representative Employers

Top 10 Patient Representative companies

Jobs From Top Patient Representative Employers

Patient Representative Videos

Find Patient Representative Jobs In Every State

Related to your recently viewed content

Best Companies Nearby

Become A Patient Representative

Working As A Patient Representative

What Does A Patient Representative Do

How To Become A Patient Representative

Patient Representative Jobs

Patient Representative Career Paths

Do you work as a Patient Representative?

Do you work as a Patient Representative?

AVERAGE SALARY FOR A Patient Representative

How Would You Rate The Salary Of a Patient Representative?

Top Skills for A Patient Representative

Top Patient Representative Skills

Patient Representative Resume Examples And Tips

Learn How To Create A Top Notch Patient Representative Resume

Patient Representative Demographics

Patient Representative Education

How Would You Rate Working As a Patient Representative?

Top Patient Representative Employers

Top 10 Patient Representative companies

Jobs From Top Patient Representative Employers

Patient Representative Videos

Find Patient Representative Jobs In Every State

Related to your recently viewed content

Related Jobs

Best Companies Nearby