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Become A Patient Representative

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Working As A Patient Representative

  • Documenting/Recording Information
  • Performing for or Working Directly with the Public
  • Getting Information
  • Assisting and Caring for Others
  • Establishing and Maintaining Interpersonal Relationships

  • Deal with People

  • Unpleasant/Angry People

  • $40,107

    Average Salary

What Does A Patient Representative Do

Customer service representatives interact with customers to handle complaints, process orders, and provide information about an organization’s products and services.

Duties

Customer service representatives typically do the following:

  • Listen to customers’ questions and concerns, and provide answers or responses
  • Provide information about products and services
  • Take orders, calculate charges, and process billing or payments
  • Review or make changes to customer accounts
  • Handle returns or complaints
  • Record details of customer contacts and actions taken
  • Refer customers to supervisors or more experienced employees

Customer service representatives answer questions or requests from customers or the public. They typically provide services by phone, but some also interact with customers face to face, by email, or live chat.

The specific duties of customer service representatives vary by industry. For example, representatives who work in banks may answer customers’ questions about their accounts. Representatives who work for utility and communication companies may help customers with service problems, such as outages. Those who work in retail stores often handle returns, process refunds, and help customers locate items. Some representatives make changes to customers’ accounts, such as updating addresses or canceling orders. Although selling is not their main job, some representatives may help generate sales while providing information about a product or service.

Customer service representatives typically use a telephone, computer, and other office equipment. For example, representatives who work in call centers answer phone calls and use computers to review and select standard responses from a list of options. Those employed in retail stores use registers to process returns or orders.

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How To Become A Patient Representative

Customer service representatives typically need a high school diploma and receive on-the-job training to learn the specific skills needed for the job. They should be good at communicating and interacting with people and have some experience using computers.

Education

Customer service representatives typically need a high school diploma.

Training

Customer service representatives usually receive short-term on-the-job training, lasting 2 to 3 weeks. Those who work in finance and insurance may need several months of training to learn more complicated financial regulations.

General customer-service training may focus on procedures for answering questions, information about a company’s products and services, and computer and telephone use. Trainees often work under the guidance of an experienced worker for the first few weeks of employment.

In certain industries, such as finance and insurance, customer service representatives must remain current with changing regulations.

Licenses, Certifications, and Registrations

Customer service representatives who provide information about finance and insurance may need a state license. Although licensing requirements vary by state, they usually include passing a written exam. Some employers and organizations may provide training for these exams.

Important Qualities

Communication skills. Customer service representatives must be able to provide information in writing, by phone, or in person so that customers can understand them.

Customer-service skills. Representatives help companies retain customers by answering their questions and complaints in a helpful and professional manner.

Interpersonal skills. Representatives should be able to create positive interactions with customers.

Listening skills. Representatives must listen carefully and understand a customer’s situation in order to assist them.

Patience. Representatives should be patient and polite, especially when interacting with dissatisfied customers.

Problem-solving skills. Representatives must determine solutions to a customer’s problem. By resolving issues effectively, representatives contribute to customer loyalty and retention.

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Patient Representative jobs

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Patient Representative Career Paths

Patient Representative
Scheduler Scheduling Coordinator Billing Specialist
Accounts Receivable Manager
6 Yearsyrs
Accounts Receivable Specialist Accounts Receivable Manager Office Manager
Administrative Manager
6 Yearsyrs
Patient Service Representative Billing Specialist
Billing Manager
7 Yearsyrs
Service Representative Account Manager Billing Specialist
Billing Supervisor
6 Yearsyrs
Accounts Receivable Specialist Business Office Manager
Business Office Director
8 Yearsyrs
Finance Counselor Account Manager Billing Specialist
Business Office Manager
8 Yearsyrs
Billing Specialist Specialist Case Manager
Career Manager
6 Yearsyrs
Patient Service Representative Patient Care Coordinator Nursing Director
Clinical Director
9 Yearsyrs
Patient Access Representative Registered Nurse Staff Nurse
Clinical Manager
8 Yearsyrs
Scheduler Operations Manager Assistant Director
Director Of Admissions
7 Yearsyrs
Case Manager Adjunct Instructor Assistant Professor
Medical Director
9 Yearsyrs
Billing Specialist Home Health Aid Unit Secretary
Office Manager
5 Yearsyrs
Case Manager Utilization Review Nurse Staff Nurse
Patient Care Manager
9 Yearsyrs
Finance Counselor Supervisor, Patient Access Patient Care Manager
Patient Relations Director
10 Yearsyrs
Registered Nurse Staff Nurse Nurse Manager
Patient Services Manager
8 Yearsyrs
Registered Nurse Clinical Manager Practice Manager
Practice Administrator
10 Yearsyrs
Service Representative Account Executive Office Manager
Practice Manager
9 Yearsyrs
Front Desk Coordinator Front Office Manager
Revenue Manager
8 Yearsyrs
Front Desk Coordinator Home Health Aid Customer Care Representative
Senior Representative
5 Yearsyrs
Patient Access Representative Scheduler Operations Manager
Service Director
9 Yearsyrs
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Average Length of Employment
Senior Patient Service Representative 3.5 years
Business Office Representative 3.4 years
Medical Service Representative 3.2 years
Patient Account Coordinator 3.2 years
Billing Specialist 3.1 years
Insurance Coordinator 3.1 years
Medical Billing, Receptionist 3.1 years
Finance Counselor 3.1 years
Medical Receptionist 3.0 years
Patient Representative 3.0 years
Patient Accounts Clerk 2.9 years
Patient Relations Representative 2.9 years
Patient Finance Representative 2.9 years
Emergency Room Clerk 2.8 years
Billing Representative 2.7 years
Medical Office Administrator 2.7 years
Registration Representative 2.7 years
Unit Support Representative 2.7 years
Client Representative 2.6 years
Patient Access Representative 2.6 years
Patient Service Coordinator 2.6 years
Service Representative 2.6 years
Emergency Room Registrar 2.6 years
Patient Service Associate 2.6 years
Registrar 2.6 years
Registration Coordinator 2.6 years
Medical Clerk 2.5 years
Registration Specialist 2.5 years
Patient Access Associate 2.5 years
Front Office Administrator 2.5 years
Patient Service Representative 2.5 years
Patient Registrar 2.5 years
Receptionist/Billing Clerk 2.4 years
Provider Services Representative 2.4 years
Insurance Representative 2.4 years
Scheduler 2.4 years
Patient Care Coordinator 2.4 years
Patient Registration Clerk 2.4 years
Patient Coordinator 2.4 years
Patient Service Specialist 2.3 years
Front Office Coordinator 2.3 years
Patient Advocate 2.3 years
Program Representative 2.3 years
Patient Information Coordinator 2.3 years
Patient Liaison 2.3 years
Office Representative 2.2 years
Patient Care Representative 2.2 years
Patient Services Assistant 2.2 years
Patient Care Specialist 2.2 years
Billing Assistant 2.1 years
Front Office Assistant 2.1 years
Authorization Specialist 2.1 years
Representative 2.1 years
Medical Scheduler 2.0 years
Patient Relations Coordinator 2.0 years
Insurance Verification Representative 1.9 years
Clinic Receptionist 1.9 years
Authorized Representative 1.8 years
Volunteer Patient Representative 1.8 years
Medicare Correspondence Representative 1.8 years
Prior Authorization Representative 1.5 years
Medical Billing And Coding Externship 0.3 years
Top Employers Before
Customer Service Representative 13.2%
Administrative Assistant 9.1%
Receptionist 8.6%
Cashier 6.6%
Office Manager 6.3%
Billing Specialist 6.2%
Sales Associate 6.2%
Medical Assistant 5.2%
Assistant Manager 4.6%
Office Assistant 4.5%
Medical Receptionist 4.1%
Secretary 3.8%
Internship 3.6%
Certified Nursing Assistant 3.1%
Medical Records Clerk 3.1%
Manager 2.9%
Customer Service Trainer 2.3%
Unit Secretary 2.3%
Patient Service Representative 2.2%
Front Desk Receptionist 2.1%
Top Employers After
Billing Specialist 13.1%
Administrative Assistant 12.9%
Customer Service Representative 11.8%
Office Manager 8.3%
Receptionist 6.1%
Patient Service Representative 5.3%
Medical Receptionist 4.1%
Patient Access Representative 3.9%
Office Assistant 3.8%
Sales Associate 3.7%
Secretary 3.1%
Finance Counselor 3.0%
Medical Assistant 2.9%
Cashier 2.8%
Internship 2.7%
Case Manager 2.6%
Team Leader 2.6%
Substitute Teacher 2.5%
Service Representative 2.4%
Registered Nurse 2.4%

Patient Representative Demographics

Gender

Female

84.9%

Male

13.5%

Unknown

1.7%
Ethnicity

White

77.1%

Hispanic or Latino

15.1%

Asian

5.7%

Unknown

1.5%

Black or African American

0.6%
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Languages Spoken

Spanish

78.9%

French

5.6%

Russian

3.1%

Arabic

2.5%

Tagalog

1.9%

German

1.2%

Carrier

1.2%

Korean

1.2%

Portuguese

0.6%

Mandarin

0.6%

Gujarati

0.6%

Ukrainian

0.6%

Hmong

0.6%

Hindi

0.6%

Polish

0.6%
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Patient Representative Education

Schools

University of Phoenix

22.9%

Kaplan University

7.8%

Monroe Community College

6.5%

Liberty University

6.1%

Oklahoma State University

5.8%

Ultimate Medical Academy - Clearwater

4.4%

University of Arkansas at Little Rock

4.4%

Walden University

4.4%

Capella University

3.8%

Grand Canyon University

3.8%

Central Piedmont Community College

3.4%

Strayer University

3.4%

University of Central Arkansas

3.4%

Fresno City College

3.1%

Monroe College

3.1%

Southern Illinois University Carbondale

2.7%

Temple University

2.7%

Rasmussen College

2.7%

University of Memphis

2.7%

Bryant and Stratton College

2.7%
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Majors

Business

24.4%

Health Care Administration

17.4%

Medical Assisting Services

7.4%

Nursing

7.0%

Psychology

5.4%

Management

4.0%

General Studies

3.8%

Criminal Justice

3.3%

Communication

3.3%

Social Work

3.1%

Accounting

3.1%

Human Services

2.9%

Education

2.4%

Medical Technician

2.2%

Liberal Arts

2.0%

Sociology

2.0%

Biology

1.9%

Public Health

1.8%

Nursing Assistants

1.5%

Kinesiology

1.3%
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Degrees

Other

31.3%

Bachelors

29.2%

Associate

16.9%

Masters

11.2%

Certificate

7.4%

Diploma

2.9%

License

0.8%

Doctorate

0.3%
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Job type you want
Full Time
Part Time
Internship
Temporary

Real Patient Representative Salaries

Job Title Company Location Start Date Salary
Patient Representative/Expediter Maimonides Medical Center New York, NY Dec 01, 2014 $57,368
Patient Representative/Expeditor Maimonides Medical Center New York, NY Dec 01, 2011 $54,074
Patient Representative The University of Texas M.D. Anderson Cancer Cente Houston, TX Apr 01, 2014 $45,718
Dental Patient Representative Germantown Dental & Cosmetic Center Germantown, MD Nov 22, 2016 $45,074
Patient Representative Union Surgery Center LLC Union, NJ Feb 08, 2016 $44,595
Patient Representative Lifelink Health Providers, Inc. Glendora, CA Mar 25, 2016 $44,450
Patient Representative Union Surgery Center LLC Union, NJ Sep 25, 2013 $41,600
Patient Representative Divine Care Home Health Services Inc. Simi Valley, CA Aug 19, 2016 $39,653
Patient Representative Mills Enterprise, LLC Phoenix, AZ Mar 20, 2015 $36,820
Patient Representative Personal Home Care of North Carolina, LLC Charlotte, NC Aug 01, 2014 $31,000
Patient Representative Personal Home Care of North Carolina, LLC Charlotte, NC Sep 05, 2013 $29,640

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Top Skills for A Patient Representative

CustomerServiceMedicalRecordsInsuranceCompaniesAppointmentSchedulingInsuranceInformationDataEntryMedicaidEmergencyRoomPatientInformationNewPatientsPhoneCallsInsuranceVerificationMedicalChartsFrontDeskPatientDemographicsPatientCarePatientAccountsPatientChartsPatientAppointmentsMedicalStaff

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Top Patient Representative Skills

  1. Customer Service
  2. Medical Records
  3. Insurance Companies
You can check out examples of real life uses of top skills on resumes here:
  • Provided administrative and customer service.
  • Managed medical records and systematic paperwork for each patient.
  • Investigate and resolved all correspondence from patient and insurance companies
  • Assist with appointment scheduling for new and established patients.
  • Ensured patients were registered for outpatient procedures at the hospital to include verifying demographics and insurance information.

Top Patient Representative Employers

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Patient Representative Videos

A Day in the Life of a Patient Advocate

What does a patient advocate do?

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