What is a Patient Representative

Whenever you go to a hospital for an emergency checkup, you have no idea what to do, whom to talk to, or where to go. Of course, you will be worried, having your questions and concerns in mind. This is where a Patient Representative will come into play, to calm you down and help you find your way around the hospital. They might be the first person who will interview you and fill some necessary forms.

A Patient Representative keeps the patients assisted, informed, and updated all the time. They also inquire about the patient's requirements by interviewing and carefully hearing their concerns. Later on, they have to fulfill those requirements by liaising with the medical staff, patient, and family. Successfully doing so will enable you to generate a salary of around $36,127 each year.

We are talking about a standard 9-5 job that is done in an office-style working environment. But on several occasions, you might be asked to perform your duties outside of hospitals. 62.29% of the total Patient Representatives have a bachelor's degree in common. The rest have an Associate's degree or post-baccalaureate certificate to offer their services as a Patient Representative.

What Does a Patient Representative Do

Customer service representatives interact with customers to handle complaints, process orders, and provide information about an organization’s products and services.

Learn more about what a Patient Representative does

How To Become a Patient Representative

Customer service representatives typically need a high school diploma and receive on-the-job training to learn the specific skills needed for the job. They should be good at communicating and interacting with people and have some experience using computers.

Education

Customer service representatives typically need a high school diploma.

Training

Customer service representatives usually receive short-term on-the-job training, lasting 2 to 3 weeks. Those who work in finance and insurance may need several months of training to learn more complicated financial regulations.

General customer-service training may focus on procedures for answering questions, information about a company’s products and services, and computer and telephone use. Trainees often work under the guidance of an experienced worker for the first few weeks of employment.

In certain industries, such as finance and insurance, customer service representatives must remain current with changing regulations.

Licenses, Certifications, and Registrations

Customer service representatives who provide information about finance and insurance may need a state license. Although licensing requirements vary by state, they usually include passing a written exam. Some employers and organizations may provide training for these exams.

Important Qualities

Communication skills. Customer service representatives must be able to provide information in writing, by phone, or in person so that customers can understand them.

Customer-service skills. Representatives help companies retain customers by answering their questions and complaints in a helpful and professional manner.

Interpersonal skills. Representatives should be able to create positive interactions with customers.

Listening skills. Representatives must listen carefully and understand a customer’s situation in order to assist them.

Patience. Representatives should be patient and polite, especially when interacting with dissatisfied customers.

Problem-solving skills. Representatives must determine solutions to a customer’s problem. By resolving issues effectively, representatives contribute to customer loyalty and retention.

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And if you’re looking for a job, here are the five top employers hiring now:

  1. Boston Children's Hospital Jobs (38)
  2. McKesson Jobs (20)
  3. Fairview Health Services Jobs (38)
  4. University of Rochester Jobs (55)
  5. Western Dental Jobs (55)
Average Salary
$33,014
Average Salary
Job Growth Rate
-2%
Job Growth Rate
Job Openings
168,678
Job Openings
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Average Salary for a Patient Representative

Patient Representatives in America make an average salary of $33,014 per year or $16 per hour. The top 10 percent makes over $42,000 per year, while the bottom 10 percent under $25,000 per year.
Average Salary
$33,014
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12 Patient Representative Resume Examples

Learn How To Write a Patient Representative Resume

At Zippia, we went through countless Patient Representative resumes and compiled some information about how to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

View Patient Representative Resume Examples And Templates

And if you’re looking for a job, here are the five top employers hiring now:

  1. Boston Children's Hospital Jobs (38)
  2. McKesson Jobs (20)
  3. Fairview Health Services Jobs (38)
  4. University of Rochester Jobs (55)
  5. Western Dental Jobs (55)

Choose From 10+ Customizable Patient Representative Resume templates

Zippia allows you to choose from different easy-to-use Patient Representative templates, and provides you with expert advice. Using the templates, you can rest assured that the structure and format of your Patient Representative resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.

Patient Representative Resume
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Patient Representative Demographics

Patient Representative Gender Statistics

female

85.9 %

male

14.1 %

Patient Representative Ethnicity Statistics

White

58.4 %

Hispanic or Latino

20.6 %

Black or African American

12.1 %

Patient Representative Foreign Languages Spoken Statistics

Spanish

81.6 %

French

3.6 %

Arabic

2.4 %
Job Openings

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Patient Representative Education

Patient Representative Majors

22.5 %

Patient Representative Degrees

Bachelors

36.4 %

Associate

25.8 %

High School Diploma

16.5 %

Top Colleges for Patient Representatives

1. University of Pennsylvania

Philadelphia, PA • Private

In-State Tuition
$55,584
Enrollment
10,764

2. California State University - Bakersfield

Bakersfield, CA • Private

In-State Tuition
$7,309
Enrollment
9,142

3. University of Southern California

Los Angeles, CA • Private

In-State Tuition
$56,225
Enrollment
19,548

4. Stanford University

Stanford, CA • Private

In-State Tuition
$51,354
Enrollment
7,083

5. SUNY Stony Brook

Stony Brook, NY • Private

In-State Tuition
$9,625
Enrollment
17,407

6. New York University

New York, NY • Private

In-State Tuition
$51,828
Enrollment
26,339

7. Maria College of Albany

Albany, NY • Private

In-State Tuition
$15,140
Enrollment
876

8. University of Minnesota - Twin Cities

Minneapolis, MN • Private

In-State Tuition
$14,760
Enrollment
31,451

9. Duke University

Durham, NC • Private

In-State Tuition
$55,695
Enrollment
6,596

10. Howard University

Washington, DC • Private

In-State Tuition
$26,756
Enrollment
6,166
Job Openings

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Online Courses For Patient Representative That You May Like

Patient Safety
coursera

Preventable patient harms, including medical errors and healthcare-associated complications, are a global public health threat. Moreover, patients frequently do not receive treatments and interventions known to improve their outcomes. These shortcomings typically result not from individual clinicians' mistakes, but from systemic problems - communication breakdowns, poor teamwork, and poorly designed care processes, to name a few.\n\nThe Patient Safety & Quality Leadership Specialization covers t...

Applying Health Coaching in Patient Care
edX (Global)

For health practitioners, having knowledge of treatment protocols is not enough. They must be able to inspire behavior change in their patients. In order for the treatment to be effective patients must be empowered to implement therapeutic approaches in their lives. In this course, you will learn about health coaching, which is an effective method for helping patients change their behaviors. Health coaching uses a blend of evidence-based strategies, interventions and communication to actively...

Partnering with the Public and Patients in Medical Research
edX (Global)

There are many benefits to partnering with patients in medical research. Yet despite much to be gained, patients and researchers often fail to meaningfully partner to advance medical science. How might we create trusting relationships between patients and researchers? What models might exist to enable inclusivity and respect of all relevant stakeholders in the medical research enterprise? These are just some of the topics we will cover in this Stanford Online course. Patients can move past the...

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Top Skills For a Patient Representative

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 16.3% of Patient Representatives listed Patient Care on their resume, but soft skills such as Communication skills and Computer skills are important as well.

1. Minnesota

Total Patient Representative Jobs:
1,303
Highest 10% Earn:
$58,000
Location Quotient:
0.98
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

2. Iowa

Total Patient Representative Jobs:
762
Highest 10% Earn:
$52,000
Location Quotient:
1.05
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

3. Washington

Total Patient Representative Jobs:
1,469
Highest 10% Earn:
$52,000
Location Quotient:
1
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here
Full List Of Best States For Patient Representatives

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Top Patient Representative Employers

We've made finding a great employer to work for easy by doing the hard work for you. We looked into employers that employ Patient Representatives and discovered their number of Patient Representative opportunities and average salary. Through our research, we concluded that CareNow was the best, especially with an average salary of $32,078. Laboratory Corporation of America Holdings follows up with an average salary of $32,382, and then comes ENT and Allergy Associates, with an average of $32,325. In addition, we know most people would rather work from home. So instead of having to change careers, we identified the best employers for remote work as a Patient Representative. The employers include Optum, Tenet Healthcare, and UnitedHealth Group

Most Common Employers For Patient Representative

RankCompanyZippia ScoreAverage Patient Representative SalaryAverage Salary
1$34,216
2$33,809
3$33,654
4$33,228
5$33,186
6$32,543

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