1. University of Pennsylvania
Philadelphia, PA • Private
In-State Tuition
$55,584
Enrollment
10,764
What is a Patient Representative?
Whenever you go to a hospital for an emergency checkup, you have no idea what to do, whom to talk to, or where to go. Of course, you will be worried, having your questions and concerns in mind. This is where a Patient Representative will come into play, to calm you down and help you find your way around the hospital. They might be the first person who will interview you and fill some necessary forms.
A Patient Representative keeps the patients assisted, informed, and updated all the time. They also inquire about the patient's requirements by interviewing and carefully hearing their concerns. Later on, they have to fulfill those requirements by liaising with the medical staff, patient, and family. Successfully doing so will enable you to generate a salary of around $36,127 each year.
We are talking about a standard 9-5 job that is done in an office-style working environment. But on several occasions, you might be asked to perform your duties outside of hospitals. 62.29% of the total Patient Representatives have a bachelor's degree in common. The rest have an Associate's degree or post-baccalaureate certificate to offer their services as a Patient Representative.
What Does a Patient Representative Do
Customer service representatives interact with customers to handle complaints, process orders, and provide information about an organization’s products and services.
How To Become a Patient Representative
Customer service representatives typically need a high school diploma and receive on-the-job training to learn the specific skills needed for the job. They should be good at communicating and interacting with people and have some experience using computers.
Patient Representative Career Paths
In addition to switching up your job search, it might prove helpful to look at a career path for your specific job. Now, what's a career path you ask? Well, it's practically a map that shows how you might advance from one job title to another. Our career paths are especially detailed with salary changes. So, for example, if you started out with the role of account representative you might progress to a role such as account executive eventually. Later on in your career, you could end up with the title practice manager.
Patient Representative
Practice Manager
9 Years
Center Manager
6 Years
Accounts Receivable Manager
6 Years
Business Office Manager
7 Years
Billing Manager
7 Years
Director Of Social Services
6 Years
Show More
Average Salary for a Patient Representative
Patient Representatives in America make an average salary of $32,469 per year or $16 per hour. The top 10 percent makes over $39,000 per year, while the bottom 10 percent under $26,000 per year.
Average Patient Representative Salary
$32,469Â Yearly$15.61 hourly
What Am I Worth?
Roles and Types of Patient Representative
The role of a patient representative includes a wide range of responsibilities. These responsibilities can vary based on an individual's specific job, company, or industry.Here are some general patient representative responsibilities:
- Responsibilities include interpreting for patients during medical consultations, translating medical documents from another language into english, assisting patients with questionnaires, forms, test/procedure preparation cards,
- Responsible for performance of and adhering to all standards
- Proactively engages with patients, families and staff to enhance the patient experience in the emergency department. Keeps the patients up to date on the wait time in the ed. Visits patients
There are several types of patient representative, including:
Service Representative
Role:
As a service representative, you're going to spend a lot of your time addressing customer complaints. For someone who likes to solve problems, this is a great position. Bonus points if you're able to be nice with every customer.
You'll probably only need a high school degree in this position, as you'll get a lot of on-the-job training to really learn about the job. Aside from handling customer complaints, you will take a lot of orders from customers and you'll be a resource for people to ask questions. So it's not all negative.
What's even better about this job is that you'll only ever work full-time. You probably won't ever have to work more than that so you can take solice in knowing that. Plus, you'll have lots of job opportunities as service respresentatives are helpful in nearly every industry.
- Average Salary: $33,692
- Degree: Bachelor's Degree
Representative
Role:
Since respresentative is such a broad term, you can really take your pick when it comes to having a career as one. Maybe you want to pursue customer service or politics. Either way, representatives are very important for the people they're serving.
As a representative, it's important that you present yourself well. A state representative needs to be a likeable figure for people to vote into office, while a customer service representative needs to put on an understanding face when presented with a customer complaint.
Representatives work all sorts of hours, depending on the industry they've picked. Luckily, there are so many industries that a representative can go into that you'll have plenty of job opportunities available.
- Average Salary: $36,023
- Degree: Bachelor's Degree
Medical Receptionist
Role:
Paging Dr. Fauci. As a medical receptionist, it's your job to make sure patients and visitors get to where they need to be. You also need to be able to provide information to people who call or walk in with questions.
While being knowledgeable is important in this position, memorizing might be even more important. If a patient comes in with an emergency, you need to be able to stay calm while figuring out exactly where they need to go. And some hospitals are pretty big, so that can be a difficult task.
The job requires you to have a high school diploma before you can get started. And it's useful to be a good communicator as well. You wouldn't want to accidentally send a patient with a broken arm to the pregnancy center. Unless, of course, that patient was also pregnant - but that's another story.
- Average Salary: $31,960
- Degree: Associate Degree
States With The Most Patient Representative Jobs
Mouse over a state to see the number of active patient representative jobs in each state. The darker areas on the map show where patient representatives earn the highest salaries across all 50 states.
Average Salary: Job Openings:
Number Of Patient Representative Jobs By State
| Rank | State | Number of Jobs | Average Salary |
|---|---|---|---|
| 1 | Texas | 4,702 | $31,914 |
| 2 | Florida | 4,392 | $26,664 |
| 3 | California | 4,209 | $38,209 |
| 4 | Illinois | 2,641 | $34,054 |
| 5 | New York | 2,181 | $34,731 |
| 6 | Ohio | 2,170 | $31,214 |
| 7 | Pennsylvania | 2,165 | $31,687 |
| 8 | Georgia | 2,120 | $28,806 |
| 9 | Massachusetts | 1,920 | $42,593 |
| 10 | Arizona | 1,875 | $31,226 |
| 11 | Michigan | 1,841 | $30,832 |
| 12 | Indiana | 1,840 | $30,745 |
| 13 | North Carolina | 1,650 | $31,480 |
| 14 | New Jersey | 1,492 | $33,890 |
| 15 | Washington | 1,469 | $42,460 |
| 16 | Virginia | 1,400 | $29,094 |
| 17 | Minnesota | 1,303 | $39,983 |
| 18 | Missouri | 1,231 | $29,217 |
| 19 | Tennessee | 1,132 | $29,534 |
| 20 | Wisconsin | 1,082 | $33,066 |
| 21 | Maryland | 1,027 | $35,661 |
| 22 | Colorado | 976 | $34,156 |
| 23 | South Carolina | 908 | $28,517 |
| 24 | Kentucky | 898 | $28,049 |
| 25 | Alabama | 863 | $28,064 |
| 26 | Louisiana | 855 | $24,933 |
| 27 | Iowa | 762 | $32,828 |
| 28 | Connecticut | 718 | $35,383 |
| 29 | Oregon | 638 | $34,213 |
| 30 | Oklahoma | 561 | $28,409 |
| 31 | Maine | 535 | $30,239 |
| 32 | Utah | 519 | $31,173 |
| 33 | Arkansas | 493 | $28,322 |
| 34 | Kansas | 461 | $33,425 |
| 35 | Mississippi | 455 | $34,523 |
| 36 | New Hampshire | 450 | $30,964 |
| 37 | New Mexico | 378 | $32,188 |
| 38 | Nevada | 355 | $33,497 |
| 39 | West Virginia | 324 | $34,907 |
| 40 | Idaho | 312 | $32,046 |
| 41 | Nebraska | 292 | $31,518 |
| 42 | Montana | 227 | $31,927 |
| 43 | South Dakota | 203 | $32,542 |
| 44 | Hawaii | 196 | $34,073 |
| 45 | Rhode Island | 185 | $32,791 |
| 46 | Delaware | 184 | $32,111 |
| 47 | North Dakota | 167 | $34,562 |
| 48 | Alaska | 159 | $36,655 |
| 49 | Vermont | 130 | $36,946 |
| 50 | Wyoming | 93 | $31,816 |
Top Colleges for Patient Representatives
2. California State University - Bakersfield
Bakersfield, CA • Private
In-State Tuition
$7,309
Enrollment
9,142
3. University of Southern California
Los Angeles, CA • Private
In-State Tuition
$56,225
Enrollment
19,548
4. Stanford University
Stanford, CA • Private
In-State Tuition
$51,354
Enrollment
7,083
5. SUNY Stony Brook
Stony Brook, NY • Private
In-State Tuition
$9,625
Enrollment
17,407
6. New York University
New York, NY • Private
In-State Tuition
$51,828
Enrollment
26,339
7. Maria College of Albany
Albany, NY • Private
In-State Tuition
$15,140
Enrollment
876
8. University of Minnesota - Twin Cities
Minneapolis, MN • Private
In-State Tuition
$14,760
Enrollment
31,451
9. Duke University
Durham, NC • Private
In-State Tuition
$55,695
Enrollment
6,596
10. Howard University
Washington, DC • Private
In-State Tuition
$26,756
Enrollment
6,166
Top Skills For a Patient Representative
The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 27.9% of patient representatives listed patients on their resume, but soft skills such as communication skills and computer skills are important as well.
Choose From 10+ Customizable Patient Representative Resume templates
Zippia allows you to choose from different easy-to-use Patient Representative templates, and provides you with expert advice. Using the templates, you can rest assured that the structure and format of your Patient Representative resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.
Patient Representative diversity
Patient Representative Gender Distribution
Female
86%
Male
14%
After extensive research and analysis, Zippia's data science team found that:
- Among patient representatives, 85.9% of them are women, while 14.1% are men.
- The most common race/ethnicity among patient representatives is White, which makes up 53.5% of all patient representatives.
- The most common foreign language among patient representatives is Spanish at 81.6%.
Online Courses For Patient Representative That You May Like
Advertising Disclosure Â
1. Patient Safety
Preventable patient harms, including medical errors and healthcare-associated complications, are a global public health threat. Moreover, patients frequently do not receive treatments and interventions known to improve their outcomes. These shortcomings typically result not from individual clinicians’ mistakes, but from systemic problems -- communication breakdowns, poor teamwork, and poorly designed care processes, to name a few.\n\nThe Patient Safety & Quality Leadership Specialization covers...
2. Identifying Patient Populations
This course teaches you the fundamentals of computational phenotyping, a biomedical informatics method for identifying patient populations. In this course you will learn how different clinical data types perform when trying to identify patients with a particular disease or trait. You will also learn how to program different data manipulations and combinations to increase the complexity and improve the performance of your algorithms. Finally, you will have a chance to put your skills to the test...
3. Speak Medical Spanish to Your Patients and Clients
Spanish essentials for healthcare; program teaches correct pronunciation, pain management and medication, among others...
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Full Time
Part Time
Internship
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Best States For a Patient Representative
Some places are better than others when it comes to starting a career as a patient representative. The best states for people in this position are Massachusetts, Washington, Minnesota, and California. Patient representatives make the most in Massachusetts with an average salary of $42,593. Whereas in Washington and Minnesota, they would average $42,460 and $39,983, respectively. While patient representatives would only make an average of $38,209 in California, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.
1. Massachusetts
Total Patient Representative Jobs: 1,920
Highest 10% Earn:
$50,000
Location Quotient:
1.04
$42,593
Avg. Salary
2. Washington
Total Patient Representative Jobs: 1,469
Highest 10% Earn:
$50,000
Location Quotient:
1
$42,460
Avg. Salary
3. Minnesota
Total Patient Representative Jobs: 1,303
Highest 10% Earn:
$47,000
Location Quotient:
0.98
$39,983
Avg. Salary
How Do Patient Representatives Rate Their Jobs?
Top Patient Representative Employers
Most Common Employers For Patient Representative
| Rank | Company | Average Salary | Hourly Rate | Job Openings |
|---|---|---|---|---|
| 1 | Charlotte Eye Ear Nose & Throat Associates | $38,458 | $18.49 | 30 |
| 2 | Southcoast Health | $36,925 | $17.75 | 17 |
| 3 | University of Rochester | $36,416 | $17.51 | 55 |
| 4 | University of Arkansas for Medical Sciences | $35,335 | $16.99 | 19 |
| 5 | McKesson | $35,287 | $16.96 | 20 |
| 6 | Fairview Health Services | $34,478 | $16.58 | 41 |
| 7 | Boston Children's Hospital | $34,435 | $16.56 | 38 |
| 8 | Sun River Health | $33,061 | $15.89 | 26 |
| 9 | ENT and Allergy Associates | $32,976 | $15.85 | 41 |
| 10 | Laboratory Corporation of America Holdings | $32,937 | $15.84 | 66 |
Patient Representative Videos
A Day in the Life of a Patient Advocate