Become A Patient Representative

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Working As A Patient Representative

Documenting/Recording Information
Performing for or Working Directly with the Public
Getting Information
Assisting and Caring for Others
Establishing and Maintaining Interpersonal Relationships

Deal with People
Unpleasant/Angry People
$40,107
Average Salary

What Does A Patient Representative Do At Dana-Farber Cancer Institute

* Serves as the first point of contact and liaison for patients or referring providers by triaging calls and resolving questions directly whenever possible.
* Possesses a level of independence requiring knowledge of multiple disease specific programs.
* Provides administrative support and coordination for all aspects of patient care for patients, primarily focused on supporting incoming telephone calls.
* Triages issues and answers general questions, with the goal of resolving requests in real time.
* If unable to answer all patient questions, triage to or take detailed message for disease center team.
* Recognizes emergencies and appropriately responds using standard operating procedures and critical thinking skills.
* Provides general institute, disease, or program-specific information to callers/patients within the scope of knowledge and authority
* Performs other administrative duties and tasks as requested by Manager/Supervisor
* Able to quickly comprehend and implement new concepts or modifications to processes.
* Collaborates with disease center team to ensure seamless coverage and task management in times of both full and partial staffing levels

What Does A Patient Representative Do At Minnesota Visiting Nurse Agency

* Accurately maintain medical center patient complaint database following all legal and regulatory standards
* Generate and run formal patient complaint reports for hospital leadership and other medical center staff as requested and appropriate
* Coordinate and facilitate care conferences and/or meetings as required and appropriate
* Provide way-finding assistance for all HCMC patients/visitors by escorting them to desired destination
* Maintain up to date and accurate resources (internal/external) and regulatory standards applicable to patient rights
* Providing all patients/visitors with a positive experience while at HCMC
*

What Does A Patient Representative Do At University of Minnesota Physicians

* providing information over the phone and in-person, scheduling appointments and managing schedules, verifying insurance information and accepting copays, and arranging for accommodations or interpreter services as-needed.
* Qualified Candidates Possess:
* Outstanding communication, customer service, and critical thinking skills
* Previous clerical experience in a medical or customer service setting
* Knowledge of basic medical terminology, environment of care and infection control policies
* Previous computer entry experience with ability to learn new applications and work processes
* Good prioritization, data entry skills, and keyboarding skills
* Dependability and desire to be a team player
* Flexibility with assignments and ability to perform a wide variety of front desk functions
* Ability to Multitask in a fast paced environment
* Preferred:
* Knowledge of organization’s purpose and goals
* Online scheduling and EMR experience
* Proven ability to learn new job skills and provide patient services
* Ability to interpret provider orders and schedule accurately
* Ability to communicate and work with diverse patients and their backgrounds
* UMPhysicians offers competitive salary and excellent benefits and provides you with the opportunity to enhance your career in the exciting field of health care through rewarding and challenging assignments and the opportunities for advancement.
* UMPhysicians has deep roots in the University of Minnesota Medical School, which has trained physicians since 1888.
* In 1997, 18 separate practice groups of physicians at the University united to form University of Minnesota Physicians.
* Today UMPhysicians is an independent nonprofit governed by a board of directors.
* We own and manage more than 50 specialty clinics and five family medicine clinics and employ more than 900 physicians and 1,600 health professionals and staff.
* UMPhysicians contributes a significant portion of operating revenue to support the Medical School’s research and education

What Does A Patient Representative Do At Mount Sinai Medical Center

* The Medical Office Front Desk Representative is the first point of contact for our patients and customers in our Physician Practice office.
* This individual will check in and check out patients in a doctor’s office setting as well as answer all incoming calls.
* Additional duties include scheduling appointments, insurance verification, data entry, and other assignments as needed.
* The ideal candidate will provide strong customer service, work well in a team environment, thrive in a fast paced environment, and remain positive and friendly while working under pressure.
* We offer:
* An excellent, team focused work environment with opportunity for professional growth
* Competitive salary with bonus potential.
* Savings plan with company match.
* A variety of health, dental and vision plans.
* On-site child care, tuition reimbursement, and much more

What Does A Patient Representative Do At Gwinnett Hospital

* Minimum of two years college in Social and Behavioral Science or Public Relations field.
* Successful completion of testing in secondary language.
* Bilingual(Spanish) as required with knowledge of medical terminology
* Requires physical effort, particularly walking and periods of standing in place.
* Excellent interpersonal, oral and written communication skills
* Demonstrated ability in problem solving and reconciliation techniques
* Able to maintain composure during difficult situations, while presenting a professional attitude at all times.
* Ability to function independently: to prioritize, meet deadlines and effectively manage time

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How To Become A Patient Representative

Customer service representatives typically need a high school diploma and receive on-the-job training to learn the specific skills needed for the job. They should be good at communicating and interacting with people and have some experience using computers.

Education

Customer service representatives typically need a high school diploma.

Training

Customer service representatives usually receive short-term on-the-job training, lasting 2 to 3 weeks. Those who work in finance and insurance may need several months of training to learn more complicated financial regulations.

General customer-service training may focus on procedures for answering questions, information about a company’s products and services, and computer and telephone use. Trainees often work under the guidance of an experienced worker for the first few weeks of employment.

In certain industries, such as finance and insurance, customer service representatives must remain current with changing regulations.

Licenses, Certifications, and Registrations

Customer service representatives who provide information about finance and insurance may need a state license. Although licensing requirements vary by state, they usually include passing a written exam. Some employers and organizations may provide training for these exams.

Important Qualities

Communication skills. Customer service representatives must be able to provide information in writing, by phone, or in person so that customers can understand them.

Customer-service skills. Representatives help companies retain customers by answering their questions and complaints in a helpful and professional manner.

Interpersonal skills. Representatives should be able to create positive interactions with customers.

Listening skills. Representatives must listen carefully and understand a customer’s situation in order to assist them.

Patience. Representatives should be patient and polite, especially when interacting with dissatisfied customers.

Problem-solving skills. Representatives must determine solutions to a customer’s problem. By resolving issues effectively, representatives contribute to customer loyalty and retention.

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Patient Representative jobs

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Real Patient Representative Salaries

Job Title	Company	Location	Start Date	Salary
Patient Representative/Expediter	Maimonides Medical Center	New York, NY	Dec 01, 2014	$57,368
Patient Representative/Expeditor	Maimonides Medical Center	New York, NY	Dec 01, 2011	$54,074
Patient Representative	The University of Texas M.D. Anderson Cancer Cente	Houston, TX	Apr 01, 2014	$45,718
Dental Patient Representative	Germantown Dental & Cosmetic Center	Germantown, MD	Nov 22, 2016	$45,074
Patient Representative	Union Surgery Center LLC	Union, NJ	Feb 08, 2016	$44,595
Patient Representative	Lifelink Health Providers, Inc.	Glendora, CA	Mar 25, 2016	$44,450
Patient Representative	Union Surgery Center LLC	Union, NJ	Sep 25, 2013	$41,600
Patient Representative	Divine Care Home Health Services Inc.	Simi Valley, CA	Aug 19, 2016	$39,653
Patient Representative	Mills Enterprise, LLC	Phoenix, AZ	Mar 20, 2015	$36,820
Patient Representative	Personal Home Care of North Carolina, LLC	Charlotte, NC	Aug 01, 2014	$31,000
Patient Representative	Personal Home Care of North Carolina, LLC	Charlotte, NC	Sep 05, 2013	$29,640

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Top Skills for A Patient Representative

Top Patient Representative Skills

Customer Service
Medical Records
Insurance Companies

You can check out examples of real life uses of top skills on resumes here:

Provided administrative and customer service.
Managed medical records and systematic paperwork for each patient.
Investigate and resolved all correspondence from patient and insurance companies
Assist with appointment scheduling for new and established patients.
Ensured patients were registered for outpatient procedures at the hospital to include verifying demographics and insurance information.