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Patient Representative Careers

Whenever you go to a hospital for an emergency checkup, you have no idea what to do, whom to talk to, or where to go. Of course, you will be worried, having your questions and concerns in mind. This is where a Patient Representative will come into play, to calm you down and help you find your way around the hospital. They might be the first person who will interview you and fill some necessary forms.

A Patient Representative keeps the patients assisted, informed, and updated all the time. They also inquire about the patient's requirements by interviewing and carefully hearing their concerns. Later on, they have to fulfill those requirements by liaising with the medical staff, patient, and family. Successfully doing so will enable you to generate a salary of around $36,127 each year.

We are talking about a standard 9-5 job that is done in an office-style working environment. But on several occasions, you might be asked to perform your duties outside of hospitals. 62.29% of the total Patient Representatives have a bachelor's degree in common. The rest have an Associate's degree or post-baccalaureate certificate to offer their services as a Patient Representative.

What Does a Patient Representative Do

Customer service representatives interact with customers to handle complaints, process orders, and provide information about an organization’s products and services.

Duties

Customer service representatives typically do the following:

  • Listen to customers’ questions and concerns, and provide answers or responses
  • Provide information about products and services
  • Take orders, calculate charges, and process billing or payments
  • Review or make changes to customer accounts
  • Handle returns or complaints
  • Record details of customer contacts and actions taken
  • Refer customers to supervisors or more experienced employees

Customer service representatives answer questions or requests from customers or the public. They typically provide services by phone, but some also interact with customers face to face, by email, or live chat.

The specific duties of customer service representatives vary by industry. For example, representatives who work in banks may answer customers’ questions about their accounts. Representatives who work for utility and communication companies may help customers with service problems, such as outages. Those who work in retail stores often handle returns, process refunds, and help customers locate items. Some representatives make changes to customers’ accounts, such as updating addresses or canceling orders. Although selling is not their main job, some representatives may help generate sales while providing information about a product or service.

Customer service representatives typically use a telephone, computer, and other office equipment. For example, representatives who work in call centers answer phone calls and use computers to review and select standard responses from a list of options. Those employed in retail stores use registers to process returns or orders.

How To Become a Patient Representative

Customer service representatives typically need a high school diploma and receive on-the-job training to learn the specific skills needed for the job. They should be good at communicating and interacting with people and have some experience using computers.

Education

Customer service representatives typically need a high school diploma.

Training

Customer service representatives usually receive short-term on-the-job training, lasting 2 to 3 weeks. Those who work in finance and insurance may need several months of training to learn more complicated financial regulations.

General customer-service training may focus on procedures for answering questions, information about a company’s products and services, and computer and telephone use. Trainees often work under the guidance of an experienced worker for the first few weeks of employment.

In certain industries, such as finance and insurance, customer service representatives must remain current with changing regulations.

Licenses, Certifications, and Registrations

Customer service representatives who provide information about finance and insurance may need a state license. Although licensing requirements vary by state, they usually include passing a written exam. Some employers and organizations may provide training for these exams.

Important Qualities

Communication skills. Customer service representatives must be able to provide information in writing, by phone, or in person so that customers can understand them.

Customer-service skills. Representatives help companies retain customers by answering their questions and complaints in a helpful and professional manner.

Interpersonal skills. Representatives should be able to create positive interactions with customers.

Listening skills. Representatives must listen carefully and understand a customer’s situation in order to assist them.

Patience. Representatives should be patient and polite, especially when interacting with dissatisfied customers.

Problem-solving skills. Representatives must determine solutions to a customer’s problem. By resolving issues effectively, representatives contribute to customer loyalty and retention.

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Average Salary
$30,744
Average Salary
Job Growth Rate
-2%
Job Growth Rate
Job Openings
65,288
Job Openings

Patient Representative Career Paths

Top Careers Before Patient Representative

Cashier
9.8 %

Top Careers After Patient Representative

What is the right job for my career path?

Tell us your goals and we'll match you with the rights job to get there.

Average Salary for a Patient Representative

Patient Representatives in America make an average salary of $30,744 per year or $15 per hour. The top 10 percent makes over $40,000 per year, while the bottom 10 percent under $23,000 per year.
Average Salary
$30,744

Best Paying Cities

City
ascdesc
Average Salarydesc
San Francisco, CA
Salary Range35k - 56k$45k$44,991
New York, NY
Salary Range33k - 55k$43k$42,854
New Britain, CT
Salary Range30k - 48k$38k$38,242
Carrollton, GA
Salary Range30k - 47k$38k$37,772
Trenton, NJ
Salary Range28k - 47k$37k$36,551
Colorado Springs, CO
Salary Range29k - 43k$36k$36,172
$23k
$56k

Recently Added Salaries

Job TitleCompanyascdescCompanyascdescStart DateascdescSalaryascdesc
Patient Reception Representative-Float
Patient Reception Representative-Float
Capital Health
Capital Health
01/23/2021
01/23/2021
$30,95001/23/2021
$30,950
Patient Representative
Patient Representative
HCA
HCA
01/22/2021
01/22/2021
$30,22001/22/2021
$30,220
Patient Check Out Representative
Patient Check Out Representative
Staffbuffalo
Staffbuffalo
01/07/2021
01/07/2021
$31,30501/07/2021
$31,305
Patient REP & Risk Mgmt RN
Patient REP & Risk Mgmt RN
Uc Health
Uc Health
12/15/2020
12/15/2020
$68,43312/15/2020
$68,433
Patient REP & Risk Mgmt RN
Patient REP & Risk Mgmt RN
Uchealth
Uchealth
12/14/2020
12/14/2020
$68,43312/14/2020
$68,433
See More Recent Salaries

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Patient Representative Resumes

Designing and figuring out what to include on your resume can be tough, not to mention time-consuming. That's why we put together a guide that is designed to help you craft the perfect resume for becoming a Patient Representative. If you're needing extra inspiration, take a look through our selection of templates that are specific to your job.

Learn How To Write a Patient Representative Resume

At Zippia, we went through countless Patient Representative resumes and compiled some information about how best to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

View Detailed Information

Patient Representative Demographics

Gender

female

78.9 %

male

17.5 %

unknown

3.6 %

Ethnicity

White

58.2 %

Hispanic or Latino

21.6 %

Black or African American

11.7 %

Foreign Languages Spoken

Spanish

81.6 %

French

3.6 %

Russian

2.4 %
See More Demographics

Patient Representative Education

Degrees

Bachelors

29.2 %

Associate

23.1 %

High School Diploma

20.8 %

Top Colleges for Patient Representatives

1. University of Pennsylvania

Philadelphia, PA • Private

In-State Tuition
$55,584
Enrollment
10,764

2. California State University - Bakersfield

Bakersfield, CA • Public

In-State Tuition
$7,309
Enrollment
9,142

3. University of Southern California

Los Angeles, CA • Private

In-State Tuition
$56,225
Enrollment
19,548

4. Stanford University

Stanford, CA • Private

In-State Tuition
$51,354
Enrollment
7,083

5. SUNY Stony Brook

Stony Brook, NY • Public

In-State Tuition
$9,625
Enrollment
17,407

6. New York University

New York, NY • Private

In-State Tuition
$51,828
Enrollment
26,339

7. Maria College of Albany

Albany, NY • Private

In-State Tuition
$15,140
Enrollment
876

8. University of Minnesota - Twin Cities

Minneapolis, MN • Public

In-State Tuition
$14,760
Enrollment
31,451

9. Duke University

Durham, NC • Private

In-State Tuition
$55,695
Enrollment
6,596

10. Howard University

Washington, DC • Private

In-State Tuition
$26,756
Enrollment
6,166
See More Education Info
Job type you want
Full Time
Part Time
Internship
Temporary

Top Skills For a Patient Representative

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 16.3% of patient representatives listed patient care on their resume, but soft skills such as communication skills and computer skills are important as well.

Best States For a Patient Representative

Some places are better than others when it comes to starting a career as a patient representative. The best states for people in this position are Hawaii, California, New York, and Alaska. Patient representatives make the most in Hawaii with an average salary of $44,528. Whereas in California and New York, they would average $43,927 and $42,473, respectively. While patient representatives would only make an average of $40,625 in Alaska, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.

1. Hawaii

Total Patient Representative Jobs:
196
Highest 10% Earn:
$60,000
Location Quotient:
1.17
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

2. Minnesota

Total Patient Representative Jobs:
1,303
Highest 10% Earn:
$53,000
Location Quotient:
0.98
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

3. Georgia

Total Patient Representative Jobs:
2,120
Highest 10% Earn:
$56,000
Location Quotient:
1.02
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here
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Top Patient Representative Employers

1. Western Dental Services
4.4
Avg. Salary: 
$31,112
Patient Representatives Hired: 
58+
2. History
4.5
Avg. Salary: 
$32,863
Patient Representatives Hired: 
57+
3. ENT and Allergy Associates
4.4
Avg. Salary: 
$29,767
Patient Representatives Hired: 
57+
4. Baptist Health
4.7
Avg. Salary: 
$30,531
Patient Representatives Hired: 
56+
5. Ocean Dental Corporate Office
3.6
Avg. Salary: 
$33,167
Patient Representatives Hired: 
43+
6. The Children's Hospital Corporation
4.7
Avg. Salary: 
$32,137
Patient Representatives Hired: 
37+

Patient Representative Videos

Updated October 2, 2020