Patient representative jobs near me

Customer Care Advocate Hybrid - Columbus, OH (Training onsite) 2-Month Contract to Hire Qualifications: · High school diploma or equivalent required · Two years of customer service experience over the phone or in person · Passion for providing excellent customer service · High level of interpersonal skills with ability to handle sensitive, confidential situations and built trust with patients calling in · High proficiency with technology and using multiple computer-based systems with ability to learn new programs Responsibilities: · Speak with patients to assess their needs through actively listening to their concerns and questions and making appropriate recommendations and clarifications · Coordinate outpatient appointments across multiple specialties including routine visits, urgent and emergency issues and associated testing · Work with callers to resolve complex problems by gaining understanding of large-scale operational processes · Become a subject matter expert, understanding the nuanced processes of determining appropriate appointment needs and provider preferences · Utilize software systems to facilitate patient interactions · Provide outstanding customer service to callers through listening, empathy and understanding the needs of each individual patient · Help promote a culture of positivity and teamwork across your team ABOUT EIGHT ELEVEN: At Eight Eleven, our business is people. Relationships are at the center of what we do. A successful partnership is only as strong as the relationship built. We're your trusted partner for IT hiring, recruiting and staffing needs. For over 16 years, Eight Eleven has established and maintained relationships that are designed to meet your IT staffing needs. Whether it's contract, contract-to-hire, or permanent placement work, we customize our search based upon your company's unique initiatives, culture and technologies. With our national team of recruiters placed at 21 major hubs around the nation, Eight Eleven finds the people best-suited for your business. When you work with us, we work with you. That's the Eight Eleven promise. Eight Eleven Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, national origin, age, sex, citizenship, disability, genetic information, gender, sexual orientation, gender identity, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state, and local laws.

This role plays a key part in ensuring maternity care bills are processed accurately and members receive timely support during an important season of life. The specialist serves as a detail-oriented professional who upholds CHM's commitment to excellence, compassion, and integrity. WHAT WE OFFER Compensation based on experience. Faith and purpose-based career opportunity! Fully paid health benefits Retirement and Life Insurance 12 paid holidays PLUS birthday Lunch is provided DAILY. Professional Development Paid Training ESSENTIAL JOB FUNCTIONS Compile, verify, and organize information according to priorities to prepare data for entry Check for duplicate records before processing Accurately enter medical billing information into the company's software system Research and correct documents submitted with incomplete or inaccurate details Verify member information such as enrollment date, participation level, coverage status, and date of service before processing medical bills Review data for accuracy and completeness Uphold the values and culture of the organization Follow company policies, procedures, and guidelines Verify eligibility in accordance with established policies and definitions Identify and escalate concerns to leadership as appropriate Maintain daily productivity standards Demonstrate eagerness and initiative to learn and take on a variety of tasks Support the overall mission and culture of the organization Perform other duties as assigned by management SKILLS & COMPETENCIES Core strengths like problem-solving, attention to detail, adaptability, collaboration, and time management. Soft skills such as empathy (especially important in maternity care), professionalism, and being able to handle sensitive information with care. EXPERIENCE REQUIREMENTS Required: High school diploma or passage of a high school equivalency exam Medical background preferred but not required. Capacity to maintain confidentiality. Ability to recognize, research and maintain accuracy. Excellent communication skills both written and verbal. Able to operate a PC, including working with information systems/applications. Previous experience with Microsoft Office programs (I.e., Outlook, Word, Excel & Access) Experience operating routine office equipment (i.e., faxes, copy machines, printers, multi-line telephones, etc.) About Christian Healthcare Ministries Founded in 1981, Christian Healthcare Ministries (CHM) is a health care sharing ministry for Christians. CHM is a nonprofit, voluntary cost-sharing ministry through which participating Christians meet each other's medical bills. The mission of CHM is to glorify God, show Christian love, and experience God's presence as Christians share each other's medical bills.

We are hiring a customer service representative to manage customer queries and complaints. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers. Pay $18/HR (Monday-Friday Day Shift) Work Environment: In-office training for 10 weeks. After successful training this position will become work from home. Additional Info: Must have reliable transportation and home internet access Must have Long Term Care, Medicare, or Medicaid experience for this role Customer Service Representative Responsibilities: Maintaining a positive, empathetic, and professional attitude toward customers at all times. Responding promptly to customer inquiries. Communicating with customers through various channels. Acknowledging and resolving customer complaints. Knowing our products inside and out so that you can answer questions. Processing orders, forms, applications, and requests. Keeping records of customer interactions, transactions, comments, and complaints. Communicating and coordinating with colleagues as necessary. Providing feedback on the efficiency of the customer service process. Managing a team of junior customer service representatives. Ensure customer satisfaction and provide professional customer support. Customer Service Representative Requirements: High school diploma, general education degree, or equivalent. Ability to stay calm when customers are stressed or upset. Comfortable using computers. Excellent communication skills and Microsoft Office Suite

Call Center Representative Contract: 6-12 months (with potential extension) Pay: $19.16/hour About the Opportunity: Start your career with an exciting role in client support! Begin with remote training for 4-5 weeks to get up to speed from the comfort of your home. Once training is complete, transition to full-time in-office work, gaining hands-on experience and building strong connections with your team. After six months, enjoy a hybrid schedule with 3 in-office days and 2 remote days, giving you flexibility and balance. What You'll Do: Provide top-notch support to clients via incoming calls, resolving inquiries quickly and accurately. Assist clients with Cash Management solutions, online account access, mobile app guidance, and general financial questions. Deliver exceptional service while meeting key performance goals in a fast-paced, collaborative environment. Adapt to changes, manage multiple priorities, and thrive as part of a high-performing team. Why Join Us: Gain hands-on experience in financial services and client support. Collaborate with a supportive, team-oriented environment. Enjoy a flexible schedule after your initial training period. Ready to Start? Take the next step in your career-apply today and become a valued member of our team!

Job Title : Customer Service Advocate Required Experience: 1-2 years call center experience. 1-2 years of experience with Windows based operating systems (Microsoft Office, Suite, etc.) Requirements: • The ability to attend training, nesting at Quaker Lane, Warwick RI office. During nesting, must pass metrics before transitioning to remote. • The ability to work from home includes the requirement that high-speed internet be used and must be connected to home router via ethernet cable. Hotspots not allowed. • A quiet place to work that is secure and free of distractions. Work from home is not a substitute for childcare. * Must be able to use video during interviews and training. *Class Start Date: " The plan is to train on-site at client office in Warwick, RI " Training Schedule: 8:30-5pm EST, 1 Hour Lunch Regards, Akansha Pandey Recruiting Partner Americas Recruiting - Technology HAYS Working for your tomorrow Email- ************************* Direct Number - **************

Job Title: Remote Customer Service Representative Monthly Pay: $3,700 - $4,500 We are looking for dependable and friendly Customer Service Representatives to join our team remotely. In this role, you'll help customers by answering their questions, resolving basic issues, and guiding them through account or order-related tasks. If you enjoy helping others, are comfortable using a computer, and want a stable work-from-home job, this is a great opportunity to grow your customer service skills in a supportive and flexible environment. Job Responsibilities: Respond to customer inquiries via phone, email, or chat with professionalism and care Assist customers with account issues, order status, product questions, or general support Use internal tools and systems to enter information and retrieve answers Follow step-by-step training, company procedures, and scripts to ensure accuracy Stay calm and positive in all interactions, even when handling concerns or complaints Collaborate with team members and supervisors to improve the customer experience Qualifications: Strong verbal and written communication skills Organized, self-motivated, and dependable Comfortable working independently and handling multiple tasks Basic computer skills (familiarity with browsers, email, and data entry) Customer service, retail, or hospitality experience is a plus but not required Perks & Benefits: Competitive monthly pay: $3,700 - $4,500 based on experience 100% remote work with flexible scheduling options Paid virtual training to help you succeed from day one Friendly and helpful management team Opportunities to grow into advanced customer service or team lead roles

Client Support Service Professionals handle incoming phone calls regarding various service inquiries on Client's Accounts. Calls will need to respond with a high degree of accuracy and efficiency, while consistently meeting key department performance metrics. Functional support areas include Cash Management products and services, Online (client website) and Mobile app, and general account or financial related inquiries. Successful applicants will be highly professional, career driven, and committed to World-Class Service. · Ability to contribute in a fast paced, team-oriented environment. · Aptitude to multi-task and adjust quickly to change in a busy financial service center

Work From Anywhere Entry-Level or Experienced Insurance • Investments • Mortgage Step into one of the largest & most secure industries in the U.S. no experience needed. We'll train you and cover your licensing so you can work part-time, full-time, or even build your own brokerage. Why This Opportunity Stands Out: Paid training + State & Federal licenses (covered) Flexible schedule perfect for travelers or stay-at-home professionals No quotas or income caps Residual income + bonuses + stock options Tax advantages (1099 contractor) We're Looking For: Self-starters who are motivated, trustworthy, and ready to learn sales, networking, and leadership skills. Requirements: 18+ & no felony record Reliable Wi-Fi & Zoom access

Envera Health has been repeatedly ranked as a top place to work. If you are passionate about helping people and looking for a career with a positive impact, then you are in the right place! We offer a high-reward bonus program, comprehensive benefits, multiple opportunities for growth, a supportive work environment, and a vibrant culture. We are seeking dependable candidates who are able to handle back-to-back calls with limited breaks throughout the day, as this is a high-volume inbound call position. Envera Health's Patient Access Coordinators work collaboratively with several health organizations & clinics to schedule patient appointments and provide patient support over the phone. Benefits (Full-Time): 14 Paid Days Off (4 personal days & 10 PTO days that accrue as you work) Paid Federal Holidays NEW Employee Bonus ($500*) Bonus Program (up to $400/month) Life Insurance and Long term disability insurance are provided at no cost A few different Health Insurance plan options 401k plan matching (5%) Patient Access Coordinator Responsibilities: Answer a high volume of calls a day using a multi-line phone. (75+ calls/shift - Non-stop Calls) Schedule appointments for multiple clinical sites according to client-specific protocols. Gather & input patient demographic and insurance information into the practice management system. Report complex clinical issues to the appropriate supervisor/client partner. Document call activity, outcomes, and other notes as needed in the client system. Work collaboratively with colleagues to meet the goals and objectives of the department. Assist callers and navigate them to the appropriate resources. Must meet attendance and performance standards. The starting wage for this entry-level position is: $16.00/per hour (non-negotiable), with the ability to obtain additional Monthly Bonuses based on attendance & performance. NEW EMPLOYEES: You will be eligible for a retention bonus of up to $500, subject to taxes and other applicable deductions, after 90 and 180 days of employment. Details and stipulations will be shared with you during Orientation. Required Qualifications: Customer/patient service skills Experience handling a high volume of inbound calls Excellent communication skills over the phone Strong Internet Speed & access to router via Ethernet Cord (Minimum speed: 20mbps Download & 6mbps Upload) Preferred Qualifications: 1+ Year(s) of experience with HIPAA and patient privacy requirements. 2+ Years of experience with medical terminology, EHR systems, and insurance processes. 2+ Years of experience in healthcare customer service or clinical support environments. 2+ Years of experience working in a call center EPIC System Ability to multi-task in a fast-paced environment with a high degree of attention to detail This is a work from home position. See application questions for the list of states we employ in. About Us: Envera Health is an engagement services partner committed to making healthcare better. Through our people, managed services, data and technology, Envera delivers an ecosystem of connectivity to strengthen health systems, drive growth, and deliver better, more connected and coordinated care. Our complete continuum of customized solutions support today's consumer demands by engaging and retaining patients to build relationships that last. Our people are authentic, courageous, innovative, principled, empathetic and entrepreneurial. Our Values: Truth, Collaboration, Joy, Humanity, Performance, Accountability Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The following physical demands are representative of those that must be met by an associate to successfully perform the essential functions of this job: Ability to sit, use hands and fingers, reach with hands and arms, and talk or hear Close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus Ability to stand, walk, climb or balance; stoop, kneel, crouch, or crawl; and lift up to 10 pounds (occasionally)

The position description is a guide to the critical duties and essential functions of the job, not an all-inclusive list of responsibilities, qualifications, physical demands, and work environment conditions. Position descriptions are reviewed and revised to meet the changing needs of the organization. This salary range may be inclusive of several career levels at Valley Medical Center and will be narrowed during the interview process based on several factors, including (but not limited to) the candidate's experience, qualifications, location, and internal equity. TITLE: Patient Resource Representative JOB OVERVIEW: The Patient Resource Representative position is responsible for scheduling, pre-registration, insurance verification, estimates, collecting payments over the phone, and inbound and outbound call handling for Primary and Specialty Clinics supported by the Patient Resource Center. This includes call handling for specialized access programs: Accountable Care Network Contracts Hotline Call Handling, MyChart Scheduling, and Outbound dialing for Referral Epic Workqueues. DEPARTMNT: Patient Resource Center WORK HOURS: As assigned REPORTSTO: Supervisor, Patient Resource Center PREREQUISITES: * High School Graduate or equivalent (G.E.D.) preferred. * Minimum of 2 years of experience in a call center, or 1 year in a physician's office; with experience using multi-line phone systems, Electronic Medical Record systems, and working with several software programs at the same time. * Demonstrates basic skills in keyboarding (35 wpm) * Computer experience in a windows-based environment. * Excellent communication skills including verbal, written, and listening. * Excellent customer service skills. * Knowledge of medical terminology and abbreviations. Ability to spell and understand commonly used terms, preferred. QUALIFICATIONS: * Ability to function effectively and interact positively with patients, peers and providers at all times. * Ability to access, analyze, apply and adhere to departmental protocols, policies and guidelines. * Ability to provide verbal and written instructions. * Demonstrates understanding and adherence to compliance standards. * Demonstrates excellent customer service skills throughout every interaction with patients, customers, and staff: * Ability to communicate effectively in verbal and written form. * Ability to actively listen to callers, analyze their needs and determine the appropriate action based on the caller's needs. * Ability to maintain a calm and professional demeanor during every interaction. * Ability to interact tactfully and show empathy. * Ability to communicate and work effectively with the physical and emotional development of all age groups. * Ability to analyze and solve complex problems that may require research and creative solutions with patient on the telephone line. * Ability to document per template requirements, gather pertinent information and enter data into computer while talking with callers. * Ability to utilize third party payer/insurance portals to identify insurance coverage and eligibility. * Ability to function effectively in an environment where it is necessary to perform several tasks simultaneously, and where interruptions are frequent * Ability to organize and prioritize work. * Ability to multitask while successfully utilizing varying computer tools and software packages, including: * Utilize multiple monitors in facilitation of workflow management. * Scanning and electronic faxing capabilities * Electronic Medical Records * Telephone software systems * Microsoft Office Programs * Ability to successfully navigate and utilize the Microsoft office suite programs. * Ability to work in a fast-paced environment while handling a high volume of inbound calls. * Ability to meet or exceed department performance standards for Quality, Accuracy, Volume and Pace. * Ability to speak, spell and utilize appropriate grammar and sentence structure. UNIQUE PHYSICAL/MENTAL DEMANDS, ENVIRONMENT AND WORKING CONDITIONS: See Generic for Administrative Partner. PERFORMANCE RESPONSIBILITIES: * Generic Job Functions: See Generic Job Description for Administrative Partner. * Essential Responsibilities and Competencies: * In-depth knowledge of VMC's mission, vision, and service offerings. * Demonstrates all expectations outlined in the VMC Caregiver Commitment throughout every interaction with patients, customers, and staff. * Delivers excellent customer service throughout each interaction: * Provides first call resolution, whenever possible. * Acknowledge if patient is upset and de-escalate using key words and providing options for resolution. * Identify and assess patients' needs to determine the best action for each patient. This is done through active listening and asking questions to determine the best path forward. * A knowledgeable resource for patient/customers that works to build confidence and trust in the VMC health care system. * Schedules appointments in Epic by following scheduling guidelines and utilizing tools and resources to accurately appoint patient. * Generates patient estimates and follows Point of Service (POS) Collection Guidelines to determine patient liability on or before time of service. Accepts payment on accounts with Patient Financial Responsibility (PFR) as well as any outstanding balances, documents information in HIS and provides a receipt for the amount paid. * Strives to meet patients access needs for timeliness and provider, whenever possible. * Applies VMC registration standards to ensure patient records are accurate and up to date. * Ensures accurate and complete insurance registration through the scheduling process, including verifies insurance eligibility or updates that may be needed. * Reviews registration work queue for incomplete work and resolves errors prior to patient arrival at the clinic. * Utilizes protocols to identify when clinical escalation is needed based on the symptoms that patients report when calling. * Takes accurate and complete messages for clinic providers, staff, and management. * Relays information in alignment with protocols and provides guidance in alignment with patient's needs. * Routes calls to appropriate clinics, support services, or community resource when needed. * Coordinates resources when needed for patients, such as interpreter services, transportation or connecting with other resources needed for our patient to be successful in obtaining the care they need. * Identifies, researches, and resolves patient questions and inquiries about their care and VMC. * Inbound call handling for our specialized access programs * A.C.N. Hotline Call handling * Knowledge of contractual requirements for VMC's Accountable Care Network contracts and facilitates care in a way that meets contractual obligations. * Applies all workflows and protocols when scheduling for patients that call the A.C.N. Hotline * Completes scheduling patients for all departments the PRC supports. * Facilitates scheduling for all clinics not supported by the PRC. * Completes registration and transfer call to clinic staff to schedule. * Completes the MyChart Scheduling process for appointment requests and direct scheduled appointments. * Utilizes and applies protocols as outlined for MyChart scheduling * Meet defined targets for MyChart message turnaround time. * Outbound dialing for patient worklists * Utilizes patient worklists to identify patients that require outbound dialing. * Outbound dialing for referral work queues. * Utilizes referral work queue to identify patients that have an active/authorized referral in the system and reaches out to complete scheduling process. * Schedules per department protocols * Updates the referral in alignment with the defined workflow. * Receives, distributes, and responds to mail for work area. * Monitor office supplies and equipment, keeping person responsible for ordering updated. * Other duties as assigned. Created: 1/25 Grade: OPEIUC FLSA: NE CC: 8318 #LI-Remote Job Qualifications: PREREQUISITES: 1. High School Graduate or equivalent (G.E.D.) preferred. 2. Minimum of 2 years of experience in a call center, or 1 year in a physician's office; with experience using multi-line phone systems, Electronic Medical Record systems, and working with several software programs at the same time. 3. Demonstrates basic skills in keyboarding (35 wpm) 4. Computer experience in a windows-based environment. 5. Excellent communication skills including verbal, written, and listening. 6. Excellent customer service skills. 7. Knowledge of medical terminology and abbreviations. Ability to spell and understand commonly used terms, preferred. QUALIFICATIONS: 1. Ability to function effectively and interact positively with patients, peers and providers at all times. 2. Ability to access, analyze, apply and adhere to departmental protocols, policies and guidelines. 3. Ability to provide verbal and written instructions. 4. Demonstrates understanding and adherence to compliance standards. 5. Demonstrates excellent customer service skills throughout every interaction with patients, customers, and staff: a. Ability to communicate effectively in verbal and written form. b. Ability to actively listen to callers, analyze their needs and determine the appropriate action based on the caller's needs. c. Ability to maintain a calm and professional demeanor during every interaction. d. Ability to interact tactfully and show empathy. e. Ability to communicate and work effectively with the physical and emotional development of all age groups. 6. Ability to analyze and solve complex problems that may require research and creative solutions with patient on the telephone line. 7. Ability to document per template requirements, gather pertinent information and enter data into computer while talking with callers. 8. Ability to utilize third party payer/insurance portals to identify insurance coverage and eligibility. 9. Ability to function effectively in an environment where it is necessary to perform several tasks simultaneously, and where interruptions are frequent 10. Ability to organize and prioritize work. 11. Ability to multitask while successfully utilizing varying computer tools and software packages, including: a. Utilize multiple monitors in facilitation of workflow management. b. Scanning and electronic faxing capabilities c. Electronic Medical Records d. Telephone software systems e. Microsoft Office Programs 12. Ability to successfully navigate and utilize the Microsoft office suite programs. 13. Ability to work in a fast-paced environment while handling a high volume of inbound calls. 14. Ability to meet or exceed department performance standards for Quality, Accuracy, Volume and Pace. 15. Ability to speak, spell and utilize appropriate grammar and sentence structure.

RAYUS now offers DailyPay! Work today, get paid today! RAYUS Radiology is looking for a Scheduling Specialist to join our team. We are challenging the status quo by shining light on radiology and making it a critical first step in diagnosis and proper treatment. Come join us and shine brighter together! As a Scheduling Specialist, you will be responsible for providing services to patients and referring professionals by answering phones, managing faxes and scheduling appointments. This is a full-time position, working 11:30am to 8pm. ESSENTIAL DUTIES AND RESPONSIBILITIES: (85%) Scheduling Answers phones and handles calls in a professional and timely manner Maintains positive interactions at all times with patients, referring offices and staff Schedules patient examinations according to existing company policy Ensures all appropriate personal, financial and insurance information is obtained and recorded accurately Ensures all patient data is entered into information systems completely and accurately Ensures patients are advised of financial responsibilities, appropriate clothing, preparation kits, transportation and/or eating prior to appointment Communicates to technologists any scheduling changes in order to ensure highest patient satisfaction Maintains an up-to-date and accurate database on all current and potential referring physicians Handles overflow calls for other centers within market to ensure uninterrupted exam scheduling for referring offices Provides back up coverage for front office staff as requested by supervisor (i.e., rest breaks, vacations and sick leave) Fields 1-800 number calls and routes to appropriate department or associate (St. Louis Park only) (10%) Insurance Pre-certifies all exams with patient's insurance company as required Verifies insurance for same day add-ons Uses knowledge of insurance carriers (example Medicare) and procedures that require waivers to obtain authorization if needed prior to appointment (5%) Completes other tasks as assigned

Brightree is a wholly owned subsidiary of ResMed (NYSE: RMD, ASX: RMD). When you work at Brightree, it's more than just a job. You'll be part of a team that's driving innovation and leading the way in cloud-based patient management software. The technology allows us to provide the tools for better outcomes but at our heart, we're really about people. We strive to positively impact our customers' businesses and the lives of patients every single day. Working in a call center now? Tired of coming to an office? Brightree by ResMed is hiring motivated callers ready for a change and eager to work for a growing, innovative company with great pay and benefits. Our fully remote positions offer competitive pay, and medical, dental, 401K and employee stock purchase plan. Equipment is also provided. Pay is $17 hourly. Start date: January 12, 2026 Let's talk about the team and you: We are currently looking for full-time remote (U.S.) Customer Service Specialists in the Resupply space. The Customer Service Specialist will make and receive follow-up calls to and from medical equipment patients. Calls are patient follow ups for solicitation of resupply of existing products. Candidates must have experience providing customer service via phone, strong attention to detail and the ability to utilize multiple computer applications while providing best in class customer service. A successful candidate must be able to convey information to patients in a clear and concise manner and be able to navigate simple software programs. In this role you can expect to work a 40-hour work week with shifts on Monday to Friday, between the hours of 7 am and 9 pm CST (8 hr. shift per day). Your schedule will include 2 paid 15-minute breaks as well as 30 minutes unpaid lunch Key accountabilities and decision ownership: Managing inbound and outbound phone calls, responding to follow-up emails, and engaging in chat support. Serving as the primary contact for order placements and general inquiries. Completing tasks accurately and within established timelines. Collaborating with internal and external teams to resolve issues effectively. Proactively monitoring key performance indicators to meet departmental goals. Achieving quality assurance standards. Maintaining service levels and adhering to scheduled commitments. Working independently while following departmental procedures. Meeting minimum internet speed requirements and ensuring a HIPAA-compliant environment. Providing exceptional customer service. Effectively multitasking and managing multiple accounts or clients. You will be expected to engage in phone-based communication daily on a set schedule with minimal flexibility for the entirety of your shift. Skills, experience, technical/professional qualifications: Must have: High school education required 1 year of customer service experience 1 year of sales experience required Must have access in the remote working environment where you can hard-wire ethernet connection that runs an 20 upload and 30 download speed. As part of the interview process, you will be required to demonstrate that you meet this requirement Must be a self-starter who can troubleshoot challenges on the fly Strong communication skills on the telephone Excellent written communication skills Ability to multi-task in a fast-paced environment Ability to work independently Ability to make twenty to twenty-five calls per hour Preferred: Associates Degree and/or college coursework preferred Call center experience preferred Bilingual Spanish speaking is a plus We are shaping the future at ResMed, and we recognize the need to build on and broaden our existing skills and continue to attract and retain the world's best talent. We work hard to offer holistic benefits packages, provide flexible work arrangements, cultivate a workforce culture that allows employees to grow personally and professionally, and deliver competitive salaries to our team members. Employees scheduled to work 30 or more hours per week are eligible for benefits. This position qualifies for the following benefits package: comprehensive medical, vision, dental, and life, AD&D, short-term and long-term disability insurance, sleep care management, Health Savings Account (HSA), Flexible Spending Account (FSA), commuter benefits, 401(k), Employee Stock Purchase Plan (ESPP), Employee Assistance Program (EAP), and tuition assistance. Employees accrue fifteen days Paid Time Off (PTO) in their first year of employment, receive 11 paid holidays plus 3 floating days and are eligible for 14 weeks of primary caregiver or two weeks of secondary caregiver leave when welcoming new family members. Individual pay decisions are based on a variety of factors, such as the candidate's geographic work location, relevant qualifications, work experience, and skills. At ResMed, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current base range for this position is: $17.00 USD Hourly. For remote positions located outside of the US, pay will be determined based the candidate's geographic work location, relevant qualifications, work experience, and skills. Joining us is more than saying “yes” to making the world a healthier place. It's discovering a career that's challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now! We commit to respond to every applicant.

Diana Health is a network of modern women's health practices working in partnership with hospitals to reimagine the maternity and women's healthcare experience. We are restructuring the traditional approach to care to create an experience that is good for patients and good for providers. We do that by combining a tech-enabled, wellness-focused care program that women love with a clinical system that helps us drive continuous quality improvement and ensure work-life balance for our care team. We work with clients across all life stages to empower and support them to live happier, healthier, more fulfilling lives. With strong collaborative care teams; passionate administrators and a significant investment in operational support, Diana Health providers are well-supported to bring their very best to the work they love. We are an interdisciplinary team joined together by our shared commitment to transform women's health. Come join us! Role Description We are looking for a full-time remote Patient Representative excited about creating a high quality patient experience and contributing to the smooth operations of multiple busy women's health practices. This individual is outgoing and detail-oriented, and has strong problem-solving skills to tackle challenges with empathy and creativity. What you'll do: Serve as overflow support to multiple practices by, answering and working incoming calls and messages Answer and triage incoming phone calls and app messages from our current patients Act as the second line of call for incoming calls from new patients Answer incoming phone calls from other stakeholders (e.g., external medical provider offices, start incoming referral requests) Check and respond to voicemail and after hours messages Support patient scheduling: Schedule patients from incoming phone calls Conduct no show and cancelation follow-up Support schedule re-shuffles (e.g., when provider is called out) Work through appointment ticklers Support central communications intake and follow up through various mediums Other duties as assigned Work Schedule (Eastern Standard Time Zone): ● Must be available Monday through Friday, hours between 9:00a-6:00p Experience / Qualifications: ● Minimum of two years of medical receptionist or customer service experience and/or training ● Excellent communication skills ● Ability to solve practical problems in various situations ● Must have the ability to multitask Benefits ● Competitive compensation ● Health; dental & vision, with an HSA/FSA option ● 401(k) with employer match ● Paid time off ● Paid parental leave Diana Health Culture ● Having a growth mindset and striving for continuous learning and improvement ● Positive, can do / how can I help attitude ● Empathy for our team and our clients ● Taking ownership and driving to results ● Being scrappy and resourceful

About Us: Our purpose is to help clients exceed their financial health goals. Across the reimbursement cycle, our scalable solutions and clinical expertise help solve programmatic needs. Enabling our teams with leading technology allows analytics to guide our solutions and keeps us accountable achieving goals. We build long-term careers by investing in YOU. We seek to create an environment that cultivates your professional development and personal growth, as we believe your success is our success. JOB SUMMARY: The Patient Communications Representative is responsible for performing customer service activities to service and collect patient accounts receivables for medical accounts. Patient Communications Specialists will locate and communicate with patients via the telephone, email, chat, text, etc. to obtain repayment in full or to establish acceptable payment arrangements. Additionally, Patient Communications Specialists will resolve issues of a non-routine nature as necessary as well as answer patient's questions and research account changes when necessary and contract observance functions to ensure compliance of all company, client, and federal and state regulations. Hourly rate starts at $16.50/hr. ESSENTIAL DUTIES AND RESPONSIBILITIES: Note: The essential duties and responsibilities below are intended to describe the general duties and responsibilities of this position and are not intended to be an exhaustive statement of duties. This position may perform all or most of the primary duties listed below. Specific tasks, responsibilities or competencies may be documented in the Team Member's performance objectives as outlined by the Team Member's immediate Leadership Team Member. ESSENTIAL JOB FUNCTIONS: Communicate with patients regarding the repayment of their medical debt. Achieve assigned goals (resolutions, call quality, productivity standards - specified by line of business) Provide customer service to patients resolving medical account balances. Profile patients and obtain financial information. Update demographic and financial information on each call. Negotiate the best possible arrangements. Proficiency with company telephone system while placing outbound calls and accepting inbound calls. Perform account research and route accounts through appropriate client workflows Use job aids and crosswalks to answer patient questions and resolve accounts in an efficient manner. Perform account research and document findings. Effectively communicate with patients and client to obtain necessary account information. Ensure strong communication skills to convey intricate account information. Ensure all accounts are worked within client standards and Federal Regulations. Maintain high quality account handling per client standards. Work within FDCPA, state regulations, department/division & all Compliance Policies. Maintain clear, concise, and accurate documentation of all attempts and/or contacts made and received for accounts in accordance with company and client specifications. Maintain continuing education, training in industry career development Maintain current knowledge of and comply with all federal and state rules and regulations governing phone calls, patient contacts, and collections including HIPAA, FDCPA, Privacy Act, FCRA, etc. Attend training sessions as directed by management. Integrate information obtained through training sessions and policy changes immediately into daily routine. EDUCATION: High School or Equivalent EXPERIENCE - Minimum of six months work experience in a call center environment preferred. MUST HAVE: PC experience in a windows environment Basic keyboarding skills Previous sales or customer service experience KNOWLEDGE, SKILLS and ABILITIES - Effective written and verbal communication skills Strong listening skills, ability to follow written and/or verbal instructions Good mathematical skills including calculator skills Goal Oriented, and seeks to consistently meet daily, weekly, and monthly production and quality goals Strong organizational skills and the ability to meet tight deadlines Negotiation, counseling, and problem-solving skills Reliable, ability to work flexible day, evening and weekend hours as required Ability to learn company collections computer system and phone system Persistent, ability to overcome objections, ability to remove barriers Team player Bi-lingual (Spanish) a plus PHYSICAL DEMANDS: Note: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions as described. Regular eye-hand coordination and manual dexterity is required to operate office equipment. The ability to perform work at a computer terminal for 6-8 hours a day and function in an environment with constant interruptions is required. At times, Team Members are subject to sitting for prolonged periods. Infrequently, Team Member must be able to lift and move material weighing up to 20 lbs. Team Member may experience elevated levels of stress during periods of increased activity and with work entailing multiple deadlines. A is only intended as a guideline and is only part of the Team Member's function. The company has reviewed this job description to ensure that the essential functions and basic duties have been included. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.

Job DescriptionDescription: About the Role: The Representative for the Quality Assurance Team plays a crucial role in ensuring that our patients receive the highest level of service and satisfaction. This position involves monitoring and evaluating order processes to identify areas for improvement and to uphold our quality standards. The representative will collaborate closely with team members to develop and implement strategies that enhance customer experience and operational efficiency. By analyzing feedback and performance metrics, this role contributes to the continuous improvement of our service processes. Ultimately, the goal is to ensure the timely release of held patient orders to foster a customer-centric culture that drives loyalty and supports the overall customer satisfaction. HIRING REMOTE IN THE FOLLOWING STATES: AL,FL, GA, IN, KY, LA, MS, NC, SC, TN, TX, VA, & WV FULL TIME, GREAT BENEFITS, PTO, HOLIDAY PAY & MORE! Essential Functions: • Research held DME orders finding and resolving root causes. • May require rework of expired prescriptions, changes in patients' insurance • Verification of changes in patients plans to ensure supplies ship timely. • Obtain Prior Authorizations, need for an AOB or other discrepancies. • QA team will notify and work through order issues with other teams. • Electronic Data Interchange (EDI) file formats 835 & 837 ERA's changes and corrections. • Notes, comments or other relevant information into HDMS system. • Inform Team Support or Sr. Team Leader if there are unusual issues or matters requiring attention or intervention. Position Type: This is an hourly position, business hours, M-F. Occasional OT, early mornings, evening and weekend work may be required as workload demands. ***** EQUIPMENT IS NOT PROVIDED, YOU MUST HAVE YOUR OWN COMPUTER EQUIPMENT Requirements: Preferred Education and Experience: • 2+ years of experience in a fast-paced customer service role requiring good judgement and proven problem-solving skills in Healthcare, Medical and or Insurance. • 1+ years of experience in a Medical Billing role requiring patient insurance verification and account setup. • 1+ years of medical billing coding experience • High school diploma or GED diploma • Medical Billing education is a PLUS! • Previous experience demonstrated the ability to follow multi-step procedures and apply attention to detail. • Strong ability to handle multiple tasks at various stages of completion.

Work Schedule: 100% FTE, 40 Hours per week. Shifts scheduled Monday-Friday between the hours of 8:00-5:00 pm. Hours may vary based upon operational needs of the clinic. Pay: Pay starts at $19.21 per hour, work experience that is relevant to the position will be taken into consideration when determining the starting base pay. Be part of something remarkable Join the #1 hospital in Wisconsin! We are seeking a Patient Scheduling Representative to: • Schedule appointments via phone, in-person or electronic correspondence. • Take incoming phone calls from patients and their families to assist them with their appointment scheduling needs. • Make outgoing phone calls to patients to schedule their appointments. • Coordinate with clinic staff to ensure that patients receive appropriate care in a timely manner. Education: Minimum - High school diploma or equivalent. Preferred - Associate or Bachelor's degree in Business Administration, Healthcare, or other related field. Work Experience: Minimum - Six (6) months of previous experience in an office or customer service environment. Preferred - Previous experience working in healthcare, previous experience scheduling of patients or previous experience answering phones and greeting clients in person Our Commitment to Social Impact and Belonging UW Health is committed to fostering a workplace that creates belonging for everyone and is an Equal Employment Opportunity (EEO) employer. Our respect for people shines through patient care interactions and our daily work practices as we work to embrace the knowledge, unique perspectives and qualities each employee and faculty member brings to work each day. It is the policy of UW Health to provide equal opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. UW Health Administrative Facilities - UW Health has administrative locations throughout Madison and beyond where thousands of employees provide vital support to our clinical areas. These locations are home to departments such as Access Services, Compliance, Human Resources, Information Services, Patient Medical Records, Payroll and many others. Job DescriptionUW Medical Foundation benefits

Functions as a liaison between patients and health care providers or agencies in assisting, organizing, coordinating, and providing Outreach and Enrollment Assistance to the uninsured which includes what's available in the Marketplace and Medicaid Expansion. Interpreting a foreign language into English and English into a foreign language to facilitate the health care service (if applicable). Reports to: Operations Supervisor Supervises: No Dress Requirement: Business casual or scrubs in accordance with Heart of Ohio Family Health Center's dress code policy Work Schedule: F/T Monday through Friday during standard business hours but will include some evenings and weekends as well. Times are subject to change due to business necessity Non-Exempt Job Duties: Essentials considered to the successful performance of this position: * Collects and evaluates information about a patient regarding opportunities to assist in achieving patient/family healthcare coverage needs * Conduct public education activities to raise awareness about Ohio's Healthcare Marketplace, health insurance coverage options, and Medicaid Expansion * Contact and secure community presentation locations and recruitment of participants * Provide information in a fair, accurate and impartial manner that is culturally appropriate * Educates patient's regarding what is offered based on the needs of the patient * Researches, and informs and patients about the health care options available * Accurately and ethically interprets spoken foreign languages into English and English into a foreign language (if applicable) * Accurately translates written foreign languages into English and English into a foreign language, as assigned (if applicable) * Accurately, clearly and efficiently documents actions taken and activities performed * Other related duties as assigned Job Qualifications (Experience, Knowledge, Skills and Abilities) * Willingness to work with all cultural and socioeconomic groups without judgment or bias * Demonstrates ability to cooperatively work/mediate with all age groups and family groups * Compliance with the HIPAA law and regulation; ability to confidentially retain information, passing only necessary information to those needed to perform their duty * Demonstrated ability to accurately and clearly translate, verbal and written, a foreign language into English and English into a foreign language * Ability to work with minimal supervision and exercise sound independent judgment * Strong verbal and written communication skills * Preferred holder of interpreting certificate (if applicable) * Some experience in community relations/education and public presentation preferred * Experience in or with community healthcare a plus * Must be able to work independently as well as with a team * Reliable transportation a must * Demonstrates competency in working sensitively and respectfully with people of various cultures and social status * Knowledge of federal, state and local laws and regulations about health care. * Ability to communicate (orally and in writing) in a professional manner * Ability to maintain an established work schedule to ensure dependability and accuracy of work quality Equipment Operated: Telephone & Fax Computer & Printer Scanner Calculator Other office and medical equipment as assigned Facility Environment: Heart of Ohio Family Health operates in multiple locations, in the Columbus, OH area. All facilities have a medical office environment with front-desk reception area, separate patient examination rooms, nursing stations, pharmacy stock room, business offices, hallways and private toilet facilities. All clinical facilities are ADA compliant. Physical Demands and Requirements: these may be modified to accurately perform the essential functions of the position: * Mobility = ability to easily move without assistance * Bending = occasional bending from the waist and knees * Reaching = occasional reaching no higher than normal arm stretch * Lifting/Carry = ability to lift and carry a normal stack of documents and/or files * Pushing/Pulling = ability to push or pull a normal office environment * Dexterity = ability to handle and/or grasp, use a keyboard, calculator, and other office equipment accurately and quickly * Hearing = ability to accurately hear and react to the normal tone of a person's voice * Visual = ability to safely and accurately see and react to factors and objects in a normal setting * Speaking = ability to pronounce words clearly to be understood by another individual

Job DescriptionAbout the Role We're looking for a detail-oriented, empathetic, and proactive Patient Scheduling Agent to support our mission of connecting patients with the care they need. In this role, you'll be on the front lines of patient communication-scheduling appointments, answering questions, and ensuring every interaction is professional, compassionate, and efficient. This role is all about turning daily call volume into meaningful patient outcomes. You'll follow scripts, document conversations, and hit scheduling KPIs, all while helping refine messaging and workflows as the program grows. As part of a collaborative, fast-moving team, you'll play a key role in improving access to care and shaping a patient experience that's seamless, supportive, and impactful. What You'll Do Schedule patient appointments by phone using approved scripts-clearly explain the purpose/importance of visits, answer basic questions, and confirm time, location, and prep steps. Hit daily KPIs (call volume and success rate) while maintaining quality, empathy, and professionalism. Document every interaction accurately in the daily spreadsheet or dashboard (final tool confirmed before training). Follow scripts-and improve them: use the provided call guides, gather feedback from calls, and suggest wording tweaks that increase conversions. Collaborate in Slack with your manager and teammates for updates, coaching, and fast issue resolution. Place/receive calls, manage dispositions, and escalate when needed. Protect patient privacy and follow company policies and applicable regulations (e.g., HIPAA-aligned practices). Be reliable and adaptable: show up for scheduled shifts, adjust to timezone coverage needs (EST/MT), and handle changes in process as we scale. What We're Looking For U.S.-based and authorized to work in the U.S.; reliable home setup (quiet space, stable internet). Phone-first communicator with a warm, professional tone and strong active-listening skills; comfortable explaining the importance of appointments. Call center, patient access, or appointment-setting experience (healthcare a plus). Tech-comfortable: quick with RingCentral (or similar cloud phone systems), Slack, and Google Sheets/Excel for daily work. Process discipline: follows scripts, captures accurate notes, updates statuses, and meets daily KPI targets. Adaptability & growth mindset: willing to iterate messaging as feedback comes in and the program scales. Nice-to-haves Prior healthcare scheduling or EMR/PM familiarity. Bilingual skills (e.g., Spanish/English) are a bonus but not required. Why Bold 100% remote work set-up and work-life balance Competitive pay A dynamic and fast-growing recruiting environment with clear growth opportunities Direct impact on company growth and hiring success Supportive team and leadership: comprehensive training, continuous support, and career development About Bold Business: Bold Business is a US-based global business process outsourcing (BPO) firm with over 25 years of experience and $7B+ in client engagements. We help fast-growing companies scale through smart talent strategies, automation, and technology-driven solutions. Bold Business recruiters always use a "@boldbusiness.com" email address and/or from our Applicant Tracking System, Greenhouse. Any variation of this email domain should be considered suspicious. Additionally, Bold Business recruiters and authorized representatives will never request sensitive information in email or via text.

For ambitious, culturally diverse, curious minds seeking booming careers, Job Duck unlocks and nurtures your potential. We connect you with rewarding, remote job opportunities with US-based employers who recognize and appreciate your skills, allowing you to not just survive but thrive. As a lifestyle company, we ensure that everybody working here has a fantastic time, which is why we've earned the Great Place to Work Certification every year since 2022! Job Description: Job Duck is seeking a professional and personable Receptionist and Scheduling Specialist to support a solo law practitioner specializing in residential construction defect cases. In this remote role, you'll be the welcoming voice and first impression for callers, ensuring every interaction is handled with care, clarity, and efficiency. You'll manage incoming calls, direct inquiries appropriately, and assist with appointment scheduling, helping the firm maintain a high standard of client service. This position is ideal for someone who is organized, responsive, and enjoys creating a warm and professional experience for every caller. You'll play a key role in reducing bottlenecks and supporting the firm's growth. Monthly Compensation: 1015 USD to 1100 USD Responsibilities include, but are not limited to: Assist with basic intake and caller vetting when needed Schedule appointments and manage calendar entries Provide a warm and professional first impression to callers Use DialPad to manage call flow and ensure timely responses Answer and route incoming calls across two phone lines Help reduce bottlenecks by managing call volume efficiently Maintain accurate records in Lawmatics Requirements: Software required: •Lawmatics (CRM) •DialPad (VOIP) Work Shift: 8:00 AM - 5:00 PM [MST][MDT] (United States of America) Languages: English Ready to dive in? Apply now and make sure to follow all the instructions! Our application process involves multiple stages, and submitting your application is just the first step. Every candidate must successfully pass each stage to move forward in the process. Please keep an eye on your email and WhatsApp for the next steps. A recruiter will be assigned to guide you through the application process. Be sure to check your spam folder as well.