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Patient representative skills for your resume and career

Updated January 8, 2025
4 min read
Patient representative example skills
Below we've compiled a list of the most critical patient representative skills. We ranked the top skills for patient representatives based on the percentage of resumes they appeared on. For example, 27.9% of patient representative resumes contained patients as a skill. Continue reading to find out what skills a patient representative needs to be successful in the workplace.

15 patient representative skills for your resume and career

1. Patients

Here's how patient representatives use patients:
  • Registered and scheduled patients to verify insurance and preparatory instructions for evaluation by 12 doctors and interns.
  • Collected demographic information and insurance, verified insurance, accurately check patients into the hospital.

2. Check-In

Check-in is the hospital process of registering new patients to the hospital database. It also refers to where patients get their information registered or where patient's kin check for their patient's whereabouts.

Here's how patient representatives use check-in:
  • Coordinated check-in processes by contacting insurance providers to verify correct insurance information and get authorization for proper billing codes.
  • Operated front desk check-in, preparation of charts, received payments and balanced books at the end of the day.

3. Medical Terminology

Here's how patient representatives use medical terminology:
  • Maintained statistical data and records, prepared special reports on medical claims; experienced in medical terminology.
  • Developed extensive familiarity with medical terminology, drug names, and effectively using the PDR as necessary.

4. Patient Care

Patient care entails the diagnosis, recovery, and control of sickness as well as the maintenance of physical and emotional well-being through the use of healthcare providers' services. Patient care is described as services provided to patients by health practitioners or non-professionals under guidance.

Here's how patient representatives use patient care:
  • Track and analyze data to identify impediments to quality patient care and make recommendations for process improvement.
  • Conduct medical intake and collect insurance information, documentation and foster physician and patient care partnerships.

5. Insurance Verification

Here's how patient representatives use insurance verification:
  • Utilize insurance verification software to determine eligibility for service/financial responsibility.
  • Evaluated investigation of inter department financial transactions; assisted in inquiry of accounting and financial transaction issues, insurance verification.

6. Patient Demographics

Patient demographics carry basic information about a patient admitted to a healthcare facility. These demographics help in patient identification and allow the hospital management to categorize the information. This characterization helps in making the process of statistical analysis easy. Patient demographics normally include; date of birth, gender, ethnicity, sex, address, contact information, and medical history.

Here's how patient representatives use patient demographics:
  • Prepared and pulled medical records for daily appointments, collected patient demographics for registration, verified insurances and processed referrals.
  • Followed strict guidelines for call documentation for all patient transfers, emergency communications and patient demographics.

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7. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how patient representatives use customer service:
  • Provided excellent customer services and delivered telephone message to clinical staff while accurately correlating patient files and medical records.
  • Collaborated with staff in development of various initiatives designed to assist in meeting customer service goals.

8. Telephone Calls

Telephone calls are a communication means through which a caller is connected to the called party. The call is done through a telecommunications device called a telephone. The caller can use a landline, mobile phone, or satellite phone to make the call.

Here's how patient representatives use telephone calls:
  • Check patients in and out, verify insurance, make appointments, answer patient telephone calls, interpret as needed.
  • Worked patient's insurance claims for physicians in North Carolina to resolve non-payments; filed appeals; follow-up telephone calls.

9. Data Entry

Data entry means entering data into a company's system with the help of a keyboard. A person responsible for entering data may also be asked to verify the authenticity of the data being entered. A person doing data entry must pay great attention to tiny details.

Here's how patient representatives use data entry:
  • Manage data entry procedures such as entering procedure codes and diagnosis into databases
  • Created delivery tickets for billing and shipping utilizing heavy data entry.

10. Patient Flow

Here's how patient representatives use patient flow:
  • Facilitated patient flow by establishing efficient communication between the front and back medical office.
  • Monitored daily schedule and patient flow to optimize resource utilization and patient experience.

11. Patient Registration

Patient registration means a complex system that needs an acceptable and considerable level of preliminary data input for a patient, including collecting patients' demographic data, getting patients' contact and personal information, and getting the patient's health history.

Here's how patient representatives use patient registration:
  • Ensured all aspects of patient registration and billing activities were performed efficiently and effectively for maternity department daily.
  • Obtain all patient information for accurate patient registration such as demographic and insurance information.

12. HIPAA

Here's how patient representatives use hipaa:
  • Demonstrated knowledge of HIPAA Privacy and Security Regulations by appropriately confirming and handling patient information.
  • Verified HIPAA to ensure patient confidentiality before confirming medication information and refill date accuracy.

13. Patient Appointments

Here's how patient representatives use patient appointments:
  • Schedule patient appointments, perform full registration, verify demographics, run insurance eligibility and complete medical records.
  • Coordinated patient appointments and charts, recorded insurance information and assisted with billing and cashier activities.

14. Strong Customer Service

Here's how patient representatives use strong customer service:
  • Implemented strong customer service and computer literacy skills.
  • Demonstrate strong customer service and communication skills.

15. Front Desk

Here's how patient representatives use front desk:
  • Supervised receptionist assistants as well as training assistant receptionists and others who provided front desk coverage.
  • Front desk Receptionist to Emergency Department, Obtained information by contacting appropriate personnel or patients.
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List of patient representative skills to add to your resume

The most important skills for a patient representative resume and required skills for a patient representative to have include:

  • Patients
  • Check-In
  • Medical Terminology
  • Patient Care
  • Insurance Verification
  • Patient Demographics
  • Customer Service
  • Telephone Calls
  • Data Entry
  • Patient Flow
  • Patient Registration
  • HIPAA
  • Patient Appointments
  • Strong Customer Service
  • Front Desk
  • Excellent Interpersonal
  • Patient Accounts
  • Computer System
  • EMR
  • Home Health
  • Phone Calls
  • Insurance Benefits
  • Rehabilitation
  • Insurance Eligibility
  • Insurance Coverage
  • Compassion
  • CPT
  • Appointment Scheduling
  • Medicaid
  • Patient Satisfaction
  • Insurance Cards
  • PET
  • Excellent Organizational
  • Patient Charts
  • Patient Insurance
  • Hippa
  • Patient Calls
  • Medical Billing
  • Patient Referrals
  • Patient Scheduling
  • Outbound Calls
  • Emergency Room
  • Patient Payments
  • Insurance Carriers
  • Charge Entry
  • Insurance Claims
  • Patient Complaints
  • Patient Billing
  • Medical Insurance
  • IDX

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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