Top Patient Representative Skills

Below we've compiled a list of the most important skills for a Patient Representative. We ranked the top skills based on the percentage of Patient Representative resumes they appeared on. For example, 17.8% of Patient Representative resumes contained Insurance Companies as a skill. Let's find out what skills a Patient Representative actually needs in order to be successful in the workplace.

The six most common skills found on Patient Representative resumes in 2020. Read below to see the full list.

1. Insurance Companies

high Demand
Here's how Insurance Companies is used in Patient Representative jobs:
  • Work claim rejections by contacting insurance companies supplying medical, financial and other patient related documentation.
  • Coordinated activities with insurance companies, performing document and project management to ensure proper coverage.
  • Set patient appointments, checked billing insurance co-pays, billed insurance companies, medical coding responsibilities
  • Coordinated communication between patients, family members, insurance companies, and administrative staff.
  • Fax insurance companies in order to obtain authorizations and proper reimbursements.
  • Gain prior authorization from medical insurance companies when required.
  • Administered contact with insurance companies to verify benefit coverage.
  • Investigate and resolved all correspondence from patient and insurance companies
  • Coordinated with insurance companies and patients regarding payment.
  • Contacted insurance companies to obtain authorization before exams.
  • Coordinated extensions with insurance companies for patient visits.
  • Obtain and verify authorization from various insurance companies.
  • Coordinated communications between patients and insurance companies.
  • Communicated with medical insurance companies for approval.
  • Verify authorizations with Physicians and insurance companies.
  • Obtained all prior authorizations from the patient's insurance companies for radiology procedures, referral appointments, testing, and medications.
  • Completed insurance forms of all kinds and worked with insurance companies to get correct payments; verified insurance on new patients.
  • Contacted insurance companies to confirm the status of claims, payments and the creation of appeal letters for denials of claims.
  • Transfer information between health care providers and insurance companies, so the proper amount of payment can be generated and paid.
  • Make calls to patients, insurance companies, and doctor's offices to recoup monies for services rendered within the facility.

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2. Patient Care

high Demand
Here's how Patient Care is used in Patient Representative jobs:
  • Track and analyze data to identify impediments to quality patient care and make recommendations for process improvement.
  • Conduct medical intake and collect insurance information, documentation and foster physician and patient care partnerships.
  • Served as liaison between physicians and practice administration while ensuring highly proficient patient care services.
  • Initiated patient care calls, scheduled appointments and performed personal interviews to collect research information.
  • Documented patient complaints, requests and compliments regarding patient care delivery to improve customer satisfaction.
  • Coordinated patient care to provider information to facilitate proper patient flow.
  • Performed administrative tasks using hospital computer system for patient care
  • Reviewed patient care evaluation and follows up complaint/compliments appropriately.
  • Document all communications related to patient care.
  • Maintained patient care database by entering new information as it becomes available, verifying findings and reports; backing up data.
  • Facilitate the interchange of pertinent medical information as per HIPPA guidelines between providers involved in the patient care via fax.
  • Maintain constant communications with admitting R.N.s through TeleTracking Answer an average of 100 calls per day relating to patient care.
  • Orient and educate new patients and their families to integrative medicine and Progressive Medical Center s approach to patient care.
  • Designed, coordinated and implemented strategies to improve the delivery of patient care and reduce patient complaints and litigation.
  • Worked closely with nursing leadership team to ensure that patient care needs were met and hospital policies were upheld.
  • Communicated with patient care team to meet patient needs, assist pharmacists and nurses in reporting and resolving incidents.
  • Communicate with doctors, nurses, registration, patient care associates and other medical units within the medical center.
  • Support Assistant Director of Patient Care Services in all areas of administration, patient care and staff supervision.
  • Executed 100% accountability for patient follow-up, appointment verification, rescheduling, discharge follow-up and patient care.
  • Scheduled all services ordered by physicians, and ordered all office and medical supplies needed for patient care.

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3. Medical Records

high Demand
Here's how Medical Records is used in Patient Representative jobs:
  • Assist in preparing patients for disability interviews and retrieving medical records and authorization forms * Quickly and effectively solve customer challenges.
  • Prepared and pulled medical records for daily appointments, collected patient demographics for registration, verified insurances and processed referrals.
  • Compiled and organized pertinent patient information including medical records, medications, insurance information, and legal guardianship paperwork.
  • Provided excellent customer services and delivered telephone message to clinical staff while accurately correlating patient files and medical records.
  • Schedule patient appointments, perform full registration, verify demographics, run insurance eligibility and complete medical records.
  • Filed medical records and patient/administrative files; retrieved medical records and delivered to appropriate providers or department.
  • Collected and verified insurance and benefit documents from patients to update electronic medical records within STAR.
  • Maintain knowledge of all current requirements governing confidentiality and use of electronic medical records for department.
  • Work closely with hospital case management to assist patients with disability hearings and medical records.
  • Worked with Electronic Medical Records and medical software including CareTracker and Power2Practice.
  • Audited medical records for accuracy while reducing collection turn-over and missed charges.
  • Verify demographics, scan all documents into an electronic medical records system.
  • Maintain confidentiality with all medical records by verifying demographics to all callers.
  • Handled patient registration, medical records, eligibility, referrals and approvals.
  • Collaborated with medical records department to provide records for patients promptly.
  • Scheduled medical appointments, assisted with medical referrals and maintained medical records
  • Verified medical records for correct diagnosis and mediation prescribed to patient.
  • Review medical records and contacting provider representatives for claim determination.
  • Coordinate admission processes and prepare medical records and agreement packets.
  • Maintained medical records and audited daily schedules for ancillary departments.

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4. Customer Service

high Demand
Here's how Customer Service is used in Patient Representative jobs:
  • Provided superb Patient/Customer Service with 100% insurance verification, Referral Authorizations, Insurance Billing, Accounts Receivable/Payable.
  • Scan Reports/ Results Register/ Discharge Patients/Data Entry Customer Service/ Referrals Posting Charges/ Deposits Scheduling/ Phones Insurance Verification/ Collections
  • Provide extensive caring and informed customer service regarding programs and necessary documentation needed for application process.
  • Collaborated with staff in development of various initiatives designed to assist in meeting customer service goals.
  • Possess general working knowledge of medical insurance procedures, excellent communication skills and customer service skills.
  • Provided adept and courteous customer service while registering patients, securing co-payments, and validating insurance.
  • Completed voluntary customer service training to learn ways to enhance patient satisfaction and improve productivity.
  • Developed, implemented and participated in customer service and patient relation initiatives for all employees.
  • Demonstrate effective communication skills while providing excellent customer service in a fast paced team-oriented atmosphere.
  • Provided excellent customer service * Designed new procedure to expedite patient access to provider.
  • Provided professional customer service health care assistance to patients allowing one on one interaction.
  • Recognized by patients on a regular basis for superior customer service and positive attitude.
  • Provided excellent external/internal customer service; established solid customer relationships and exemplary customer feedback.
  • Communicated effectively to service delivery areas to maximize patient flow and customer service.
  • Learned to excel at providing outstanding customer service through my quality communication skills.
  • Rotated assignments that included Commercial Billing, Medicare/Medi-Cal, Customer Service and Cashiering.
  • Provided excellent customer service and recognized for my ability to empathize with patients.
  • Assisted in interviewing potential candidates for the position of bilingual customer service representative.
  • Resolve patient financial issues and negotiate payment arrangements while providing excellent customer service.
  • Provided excellent customer service and completed projects in a timely and efficient manner.

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5. Phone Calls

high Demand
Here's how Phone Calls is used in Patient Representative jobs:
  • Documented detailed information in electronic medical record regarding patient questions and phone calls.
  • Answered all patient phone calls for several offices and making sure that any and all patient questions or concerns are addressed.
  • Assist with translation for speech screenings, speech evaluations, written documents, phone calls, and parent contacts.
  • Handled patient phone calls.- Created spreadsheets for projects.- Booked patient's transportation.- Handled patient complaints.- Bought supplies for department.
  • Respond to documents and requests via faxes, mail, and phone calls from various health care providers.
  • Check in and out Patients, Answer phone calls, verify insurance, Preparing packet for patients.
  • Returned phone calls to patients who requested a call-back, and forward needed information to hospital administrators.
  • Answer phone calls from patients, doctors' offices, pharmacies, and workers compensation companies.
  • Answered busy phone calls for entire hospital staff and patients promptly, professionally and attentively.
  • Close out copay batches, route incoming phone calls and fax prescriptions to appropriate pharmacy.
  • Checked patients in and out, triage phone calls and directed to correct recipient.
  • Processed all incoming phone calls and correspondence in response to billing or collection activity.
  • Received inbound phone calls; return phone messages and follow-up on previous phone calls.
  • Managed appointment schedules for 40 plus physicians and maintained extensive phone calls from patients.
  • Placed phone calls to the patients to remind them of payments and account balance.
  • Advise courier supervisor of specimen pickups for clients via phone calls and emails.
  • Answered and managed incoming and outgoing phone calls, while recording accurate messages.
  • Answer Phone Calls for patient's meals and key orders in Maturity ward.
  • Recommended procedures to manage the flow of patients and phone calls received.
  • Answered phone calls and sent messages for patients to the correct providers.

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6. Appointment Scheduling

high Demand
Here's how Appointment Scheduling is used in Patient Representative jobs:
  • Screen and route patient calls efficiently ensuring accurate registration, appointment scheduling and follow-up appointment scheduling into patient management software.
  • Provided operational supervision and support to all registration, appointment scheduling, surgical scheduling and clerical staff.
  • Enter information in system for appointment scheduling, rescheduling and cancellation.
  • Complete any correspondence or forms involved with appointment scheduling.
  • Earned experience in patient registration, appointment scheduling, insurance verification, follow up and collections.
  • Explained HIPPA forms and Arbitration, answered phones, appointment scheduling, checked in patients.
  • Assist with appointment scheduling for new and established patients.

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7. Data Entry

high Demand
Here's how Data Entry is used in Patient Representative jobs:
  • Manage data entry procedures such as entering procedure codes and diagnosis into databases
  • Created delivery tickets for billing and shipping utilizing heavy data entry.
  • Execute precise patient data entry into facility intranet
  • Front and back desk, checking patients in and out data entry on personal information scheduling, faxing, verifying insurances.
  • Maintained and managed patient records from initial forms and paperwork through billing procedures with accurate data entry of all patient information.
  • Assisted with administrative tasks including switchboard operations, dropping of charges, filling charts, data entry and billing preparation.
  • Interview patients to confirm and data entry demographic and insurance information, scan all pertinent information to patient account number.
  • Front Reception Translate Merge Duplicate Patient Files Answer Phones Cover Shifts/Other locations Assisted in New System Glitch Data Entry Fax/Copy
  • Performed basic clerical duties filing, faxing, data entry, Answered/dispatched calls and assist client and/or patient with inquiries
  • Performed data entry, adjustments, account documentation, month-end report/log preparation, and patient billing file maintenance.
  • Provided end of day balances of all incoming cash handle and data entry of total cash tallies.
  • Supervised the filing of patient records, data entry and documentation of patients' complaints and concerns.
  • Maintain and prepare patient files, schedule appointments, prepare referrals, data entry for patient billing
  • Develop policies and create databases for data entry of complaints, with the assistance of spreadsheets.
  • Scheduled appointments with English and Spanish-speaking clients for seven providers, compiling client information for data entry
  • Entered charges for patient visits efficiently and pulled fee slips for next day data entry.
  • Performed data entry of Pfizer starter forms for random auditing of Pfizer's Representatives.
  • Managed multiple phone lines, paging systems and computer data entry for scheduling procedures.
  • Registered patients, answered phones, data entry, and general office work.
  • Perform basic administrative functions such as faxing, emailing, and data entry.

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8. Patient Demographics

high Demand
Here's how Patient Demographics is used in Patient Representative jobs:
  • Followed strict guidelines for call documentation for all patient transfers, emergency communications and patient demographics.
  • Verify patient benefits and enter patient demographics and insurance information into internal database.
  • Verify patient demographics and insurance via electronic verification system, internet or calling.
  • Register and update patient demographics by collecting detailed personal and financial information.
  • Verify insurance eligibility, patient demographics, and request payments as indicated.
  • Schedule radiology exams, obtain patient demographics and insurance information.
  • Entered all patient demographics, insurance information and collected co-pays.
  • Scheduled Appointments, update patient demographics and confirmed Insurance information.
  • Obtain authorizations, referrals, insurance information and patient demographics.
  • Maintained patient demographics and obtained all necessary insurance information.
  • Update established patient demographics and enter new patient demographics.
  • Enter all patient demographics into Medical Manager Program.
  • Entered patient demographics and insurance information accurately.
  • Provide insurance verification and verify patient demographics.
  • Verify insurance coverage, enter patient demographics into the computer, and ensure that all patient data is correct.
  • Registered and entered patient demographics into the system, and made sure the doctors orders were filled out accurately.
  • Greet patients, locate appointment, verify and update insurance, as well as handle confidential patient demographics.
  • Enter data daily (patient demographics, insurance information, and paper or verbal referral authorizations).
  • Edit patient demographics and insurance information; make all necessary adjustments to accounts.
  • Verified patient demographics, reason for visit and correct provider for patient visit.

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9. Emergency Room

high Demand
Here's how Emergency Room is used in Patient Representative jobs:
  • Occupied position as registrar, handling Emergency Room and after-hour admissions* Entered patient information into hospital database & created comprehensive charts.
  • Verified or obtained medical insurance information from patients who had been recently admitted into the emergency room.
  • Entered patient information in computer for emergency room admittance.
  • Obtain demographic information for emergency room services.
  • Collect co-pays upfront for emergency room services
  • Trained in every area of registration, switchboard, outpatient, in patient, heart pavilion, Emergency Room.
  • Assisted with bed control assigning beds for incoming patients, including scheduled, direct, and emergency room admits.
  • Perform clerical duties for the Emergency Room, Radiology, Admitting, and Same Day Surgery Departments.
  • Interviewed self-pay patients at local hospital emergency room to assist them in finding alternative payments resources.
  • Check patients into the emergency room by collecting data and imputing it into the computer.
  • Offer support to patients and families as they go through the emergency room process.
  • Contacted patients after emergency room visits and conducted interviews about the care they received.
  • Check in patients that would like to see a doctor in the emergency room.
  • Make follow up calls on patient who received medical care in the emergency room.
  • Obtain signatures for consent forms for doctors to treat patients in emergency room.
  • Enter patient data and chief medical complaint into the emergency room tracking system.
  • Cross trained at another facility for emergency room admitting and out patient admitting.
  • Meet and greet patients and families as they enter the emergency room.
  • Register patients for Emergency Room, Labs, Radiology, Respiratory visits.
  • Work in the Emergency Room, Center for Health and main admitting.

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10. Medicaid

high Demand
Here's how Medicaid is used in Patient Representative jobs:
  • Provide assistance to patients by applying for Medicaid programs, Social Security Disability, Medicare savings programs and drug replacement applications.
  • Develop template correspondence to communicate with our hospital clientele regarding Medicaid billing deadlines, override requests, payments and rejections.
  • Determine validity of collected verification and submit Medicaid/SSI/SSDI application and verification to proper agencies via Internet, mail or fax.
  • Assisted uninsured individuals in obtaining Medicaid at the state level and Social Security Disability at the federal level.
  • Assisted uninsured and under-insured hospital patients in applying for government benefits including Medicaid and charity care programs.
  • Maintained consistent communication with personnel to ensure smooth functioning of implemented systems and procedures regarding Medicaid regulations.
  • Post Provider adjustments for Medicare and Medicaid, etc Research patient/insurance previous payments and contractual adjustments.
  • Interview uninsured patients for Social Security disability, Medicaid, and hospital charity program eligibility.
  • Work in hospitals with uninsured patients on their public assistance (Medicaid/Charity/Disability) applications.
  • Managed and coordinated Medicaid renewal applications, ensured correct information submission to HRA.
  • Qualified to deal with every Medicaid, Medicare and Social Security application situation.
  • Registered and entered patient demographics, verified Medicare eligibility, billed Medicaid.
  • Interviewed self-pay patients to determine eligibility for Medicaid or disability benefits.
  • Interview contacted patients in person to determine potential eligibility for Medicaid/SSI/SSDI.
  • Contacted various Departments of Social Services to follow-up on Medicaid applications.
  • Obtain pertinent documentation for successful completion of the Medicaid application.
  • Interview patients without health insurance to screen for Medicaid eligibility.
  • Assisted patients with the completion of Medicaid and Disability applications.
  • Conducted screening to verify qualifications for Medicaid and or disability.
  • Submitted adjustment requests to Medicare/Medicaid through an automated online system.

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11. Front Desk

high Demand
Here's how Front Desk is used in Patient Representative jobs:
  • Supervised receptionist assistants as well as training assistant receptionists and others who provided front desk coverage.
  • Front desk activities including greeting patients and visitors, patient registration and insurance verification.
  • Greet patients at the front desk and research to see if the patient has an order on file for lab work.
  • Operated front desk check-in, preparation of charts, received payments and balanced books at the end of the day.
  • Front Desk: greeted patients, gathered necessary information to prepare patient's medical chart, and collected co-pays.
  • Manage the front desk reception area, greet visitors and patients, verify appointment/insurance information and process required paperwork.
  • Front desk duties, arrive and checkout patients, answer phones, collect payments, schedule future appointments.
  • Perform front desk activities, such as unlocking doors, starting computer, and answering the phone.
  • Worked as the sole front desk receptionist at two satellite locations when the doctors had hours there.
  • Front Desk/Receptionist, experience with checking in and checking out patients, verifying insurances, filing charts.
  • Front desk operations, scheduling, billing, health information management, assistant to Physician with clinical operations
  • Routed incoming calls, maintained front desk operations, problem solving, and operated PBX switchboard.
  • Balanced all deposits to scheduled evening reports for the front desk and deposited into accounting.
  • Front desk check in and out, operating fax and copy machines and daily scanning.
  • Assisted patients in front desk check in, in a doctor's office setting.
  • Perform front desk activities including answering telephones, greeting all visitors and patients.
  • Maintain visual contact at the front desk at all times as needed.
  • Front desk coverage early morning for patients coming in for testing.
  • Registered people at the front desk for labs and doctor appointments.
  • Covered phones, front desk, and check out when needed.

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12. Patient Accounts

high Demand
Here's how Patient Accounts is used in Patient Representative jobs:
  • Monitor Time Reception List, and Paperless Collection System to identify delinquent patient accounts to contact for arrangement of payment resolution.
  • Managed patient accounts, coordinated insurance requirements / submissions, per-certified patients for testing and handled collections.
  • Work closely with Medicaid/Medicare and Social Security to work patient accounts to a resolution.
  • Assisted Patient Accounts Department with corrected and updated insurance information needed for accurate billing.
  • Prepared patient accounts for further processing by Financial Counselors.
  • Record thorough and accurate documentation on patient accounts.
  • Verified information and updated patient accounts as needed.
  • Contacted insurance companies to verify patient accounts.
  • Managed associated patient accounts including verifying insurance, filed claims and worked directly with patients to negotiate terms of payment.
  • Provide customer service to patients, social workers, insurance providers and facilities in correspondence to patient accounts via telephone.
  • Bill and monitor inpatient and outpatient accounts; Medicare, MediCal, insurance, worker's comp and self pay.
  • Post credits and debits to patient accounts, and contacts patients with delinquent accounts to arrange for payments.
  • Worked patient accounts from registration and insurance verification, through charge entry, appeals, credits and collections.
  • Identify payment's that were not posted to patient accounts that should have been by the practice software.
  • Assist Patient Financial Services in obtaining and collection of claim reimbursement for all contracted and indigent patient accounts.
  • Facilitated conversion of self-pay patient accounts to a payer source through federal, state and county programs.
  • Research all billing and insurance problems and/or questions regarding patient accounts in all aspects of business services.
  • Collect patient payments and post to patient accounts; refer patients to financial specialists as required.
  • Manage patient accounts and work flow by using effective delegation, task management and in-house resources.
  • Evaluate patient accounts to select the appropriate measure to be taken to further the billing process.

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13. Scheduling Appointments

high Demand
Here's how Scheduling Appointments is used in Patient Representative jobs:
  • Provided administrative and patient support assistance, including scheduling appointments nationwide.
  • Perform daily tasks, scheduling appointments for new, returning, and urgent appointments for patients within our practice group.
  • Assist in scheduling appointments for patients to visit pain managements physicians for office visits and various other pain relief procedures.
  • Assist patients over the phone with scheduling appointments with existing dentist or assist in matching patient with a new dentist.
  • Front desk duties include: customer service, answering phones, scheduling appointments, verifying insurances, scanning.
  • Check in/out: Scheduling appointments, test, answering phones, verifying contact information and collected co-pays.
  • Interact with patients by answering phones, scheduling appointments and checking patients in for appointments.
  • Provide customer service including greeting patrons, answering phones, and scheduling appointments.
  • Assist secretaries with dictations, rescheduling appointments, preparing charts and surgery packages.
  • Perform front desk duties such as answering phones and scheduling appointments.
  • Assist an average of 400 patients a week with scheduling appointments.
  • Assist patients in scheduling appointments and sending messages to providers.
  • Maintain files, process payments, and scheduling appointments
  • Answer phones, scheduling appointments and confirming appointments.
  • Gather physician order's & scheduling appointments.
  • Answered and forwarded calls in a timely manner while scheduling appointments throughout the lab, radiology, and cardiology departments.
  • Experience with EMR, greet patients, answer multi line phones, scheduling appointments, appointment confirmations.
  • Verify the patient's insurance via internet or telephone Responsible for answering multi-line telephone systems, scheduling appointments, redirecting calls.
  • Out Perform daily duties as scheduling appointments, answering incoming calls, payments, balancing daily cash bag and daily work.

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14. Medical Staff

high Demand
Here's how Medical Staff is used in Patient Representative jobs:
  • Worked collaboratively with all hospital departments, managers and medical staff to facilitate process improvement and resolution of patient concerns.
  • Cultivated relationships with nursing and medical staff, leading to improved responsiveness to patient and family concerns.
  • Facilitated communication between multiple sub-specialty physicians, tertiary medical staff, nursing staff and patient families.
  • Coordinated communication between patients, medical staff.
  • Provided medical care under medical staff direction
  • Position provides social services, bereavement support and act as a liaison between medical staff and patients and/or patients families.
  • Answer telephone inquiries and maintains guest relations by providing requested information to families, hospital departments and medical staff.
  • Provide intervention and advocacy for patients and families who have complaints or disputes with hospital or medical staff.
  • Coordinate with medical staff via verbal or written communication to help patients successfully complete their prescribed treatment.
  • Coordinate services required among patients, family members, medical staff, administrative staff or regulatory agencies.
  • Act as a liaison between families as well as patients and the medical staff and administration.
  • Provide transportation, partner with all medical staff to ensure safety and satisfaction on health concerns.
  • Greet, screen, register and triage patients; notifies medical staff of their arrival.
  • Act as a liaison between patients and medical staff for high-volume community medical center.
  • Acted as liaison between patients, physicians, medical staff, and patient families.
  • Answer the phone, update appointments, and forward calls to medical staff.
  • Serve as a liaison between patient, imaging staff and medical staff.
  • Maintain contact with physicians, medical staff, patient, and families.
  • Advised medical staff, patients and families on ethical and legal concerns.
  • Served as liaison between families in crisis and Intensive Care medical staff.

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15. Hipaa

average Demand
Here's how Hipaa is used in Patient Representative jobs:
  • Informed and stay current with HIPAA/Joint Commissions regulations along with patient confidentiality and organization policies and procedures.
  • Demonstrated knowledge of HIPAA Privacy and Security Regulations by appropriately confirming and handling patient information.
  • Verified HIPAA to ensure patient confidentiality before confirming medication information and refill date accuracy.
  • Maintained strict patient and physician confidentiality in accordance with HIPAA regulations.
  • Process confidential information between patients following FERPA/HIPAA laws.
  • Followed all regulatory policies, procedures, privacy, and security standards in accordance with government agencies including all HIPAA requirements.
  • Use Epic Software to manage patient records and files; reinforce and uphold patient confidentiality as required by HIPAA and clinic.
  • Developed training documentation and delivered new-hire and annual classroom training in corporate compliance and Health Information and Accountability(HIPAA).
  • Demonstrated knowledge of HIPAA Privacy and Security Regulations by appropriately handling patient information, while sitting on the compliance committee.
  • Completed the HIPAA/HITECH Security Awareness and Privacy for Business Associates and the HIPAA/HITECH PCI Requirements Overview for IT Professionals courses.
  • Receive medical record requests and provide them to the correct parties while ensuring the practice stays compliant with HIPAA.
  • Process all laboratory work, maintain patient chart and distribute data to appropriate channels in accordance with HIPAA regulations.
  • General knowledge of health insurance billing practices and the Health Insurance Portability and Accountability Act (HIPAA) guidelines.
  • Assisted the Clinic in maintaining compliance with HIPAA, JCAHO, Medicare, and company rules and procedures.
  • Provided empathy and compassion for waiting people in their time of need while conforming to all HIPAA standards.
  • Developed systems to ensure HIPAA Regulations were being met- Ensured that HIPAA Regulations were always being met.
  • Fostered patient loyalty by serving as first point of contact, administering accounts and abiding by HIPAA.
  • Distributed and explained HIPAA policies and paperwork to patients while adhering to all policy guideline.
  • Prepared patient charts daily by obtaining, copying and faxing records according to HIPAA compliance.
  • Delivered information to insurance agencies and family members by phone while adhering to HIPAA regulations.

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16. Patient Registration

average Demand
Here's how Patient Registration is used in Patient Representative jobs:
  • Ensured all aspects of patient registration and billing activities were performed efficiently and effectively for maternity department daily.
  • Obtain all patient information for accurate patient registration such as demographic and insurance information.
  • Performed inpatient bed placement from the emergency room upon completion of inpatient registration.
  • Greeted newly arriving patients and completed patient registrations.
  • Verify patient registration information for more efficient services.
  • Performed front line clerical duties for patient registration
  • Job Responsibilities: Review patient registration information, follow up on unpaid claims and review contracts for proper insurance reimbursement.
  • Performed office duties including but not limited to clerical task, patient registration, & operation of all office equipment
  • Process new home infusion referrals, patient registration, heavy data entry, forms procurement, translator.
  • Work bed side, and outpatient registration f or patients that are checking in.
  • Integrate, test, develop and evaluate EPIC system for patient registration and billing.
  • Review and update database to ensure patient registration is complete and accurate.
  • Helped to maintain over 1,000 patient registrations from birth till death.
  • Assisted with the coaching and training of the Patient Registration Associates.
  • Prepare and distribute patient registration packets to the proper department.
  • Serve in a patient registration position greeting and registering patients.
  • Covered Emergency Department, Express Care, and Patient Registration.
  • Assumed the role of the Patient Registration Supervisor when needed.
  • Manage patient registration in the Patient Access Department.
  • Perform patient registration at Front Imaging Desk.

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17. Check-In

average Demand
Here's how Check-In is used in Patient Representative jobs:
  • Coordinated check-in processes by contacting insurance providers to verify correct insurance information and get authorization for proper billing codes.
  • Assisted patients with the check-in process, collecting insurance information, co-pays, and signatures for consent and HIPAA.
  • Manage the electronic Patient Tracking System to edit patient's schedules for no shows, check-ins, and check-outs.
  • Helped patients with the check-in process, ensuring all medical and demographic forms were correct and current.
  • Answer calls, schedule appointments, prepare electronic medical charts, check-in and check-out of patients.
  • Handled check-in and check-out patient procedures, scheduled initial and follow-up patient appointments.
  • Greet and check-in patients and direct to appropriate department, 80- 100 clients/day.
  • Cross-trained to cover multiple positions including check-in, registration, and checkout.
  • Worked Check-out, check-in, and phone operators position when needed.
  • Perform patient check-in, check-out and schedule procedures for fifteen providers.
  • Greet and check-in patient, check out, return appointment.
  • Greeted and assisted patients with check-in/out and payment management.
  • Assisted in Check-in & Check-out processes for the patients
  • Greeted patient to expedite check-in and check-out process.
  • Assist patients with the correct check-in paperwork.
  • Assist patients with their check-in paperwork.
  • Register walk-in and web check-in patients.
  • Assisted patients with check-in, check-out.
  • Greet, register and check-in patients.
  • Assist with check-in and check-out.

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18. Hippa

average Demand
Here's how Hippa is used in Patient Representative jobs:
  • Demonstrate HIPPA privacy and security regulations by appropriately handling patient information.
  • Solicited personal private medical information from patients while practicing HIPPA.
  • Maintained confidentiality according to HIPPA.
  • Displayed professional customer service skills while dealing with a high volume of patient interviews and maintaining patient privacy according to HIPPA.
  • Conduct all job responsibilities with the standards set out the in the Company handbook and in accordance with HIPPA laws.
  • Summarized the findings of this program that included detailed information on the steps taken to ensure compliance with HIPPA regulations.
  • Input and confirm patient data accurately into patient portal for company record and use; obeying HIPPA requirements.
  • Scan insurance card, financial documents, COA, HIPPA Advance Directive and patient ID into Data system.
  • Experience in a medical office setting, HIPPA privacy practices, and working directly with patients.
  • Ensured patient signed all necessary forms in compliance to HIPPA prior to office visit.
  • Educated patients about their rights including HIPPA as governed by New York State Law.
  • Contacted physicians to confirm orders, submitted online claims, and followed HIPPA/OSHA regulations.
  • Adhered to all HIPPA laws and upheld standards set forth by the Joint Commission.
  • Maintained compliance of all state and federal laws by adhering to HIPPA policies.
  • Completed yearly training for HIPPA, CHAP and all state regulations and requirements.
  • Obtain signatures for consent of treatment, HIPPA, and Medicare Rights form.
  • Maintain confidentiality of patient's information abiding by HIPPA practices and laws.
  • Maintained strict patient confidentiality while following all HIPPA rules and regulations.
  • Processed Release for Medical Information while complying with all HIPPA regulations.
  • Respect and maintain privacy of clinic patients by utilizing HIPPA.

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19. Payment Arrangements

average Demand
Here's how Payment Arrangements is used in Patient Representative jobs:
  • Coordinate payment arrangements when needed.
  • Verify that insurance paid claims according to contract for various procedures, contact patients to set up payment arrangements
  • Inform patient of any balances on account and set up on payment arrangements if needed.
  • Set up payment arrangements and helped patient apply for medical assistance and patient prescription programs.
  • Set up payment arrangements if the patient requires one for a large patient balance.
  • Follow up with Patients to ensure that payment arrangements that were made are upheld.
  • Assist patients over the telephone with billing issues and establishing payment arrangements.
  • Receive payments, set payment arrangements and set contracts for patients.
  • Set up payment arrangements for patients.
  • Contacted patients to collect insurance information or set up payment arrangements.
  • Call customers to set up payment arrangements Collected funds over the phone Screen clients to see if they qualify for assistance

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20. Medical Billing

average Demand
Here's how Medical Billing is used in Patient Representative jobs:
  • Processed medical billing and interfaced with insurance carriers; verified insurance coverage.
  • Reviewed medical terminology applicable to the medical billing.
  • Provide assistance to patients in the medical billing / appeal phase that have received tests from independent laboratories.
  • Inform patients on the medical billing process and answer any questions they have regarding their account.
  • Assist patients with medical billing, scheduling, assist Therapist and Doctors, filing, scanning.
  • Visited clients in their rooms and collected as much information for medical billing as possible.
  • Assisted patients with medical billing issues that involved and related to coding of medical claims.
  • Assisted patients English and Spanish with medical billing questions and filed claims to patients insurances.
  • Coordinated with billing office to ensure smooth medical billing and claims for patients.
  • Assisted in the medical billing department when short staffed on a regular basis.
  • Code all medical procedures to ensure accurate medical billing.
  • Charge entry and medical billing.
  • Experience with EHR systems; Vericle Medical Billing and Virtual Office Suite.
  • Charge Entry Claim rebilling/inspecting Medical billing/Coding

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21. EMR

average Demand
Here's how EMR is used in Patient Representative jobs:
  • Process medical report faxes by assigning them into the appropriate file category through our EMR (Electronic Medical Record) system.
  • Scan test results into EMR and send to nurse's bucket for review and electronic signature from doctor 3.
  • Documented and assisted in documenting of all essential patient encounter information in EMR, or other means as appropriate.
  • Utilized electronic medical record (EMR) program and other office equipment to perform check-in and checkout procedures.
  • Practice on EMR and paper systems to keep a fast and professional environment for patients and staff.
  • Inform patients of lab, medication and referral orders placed in EMR system by medical physicians.
  • Assist doctors with generating school attendance notes, medication notes and school forms in EMR.
  • Learned how to scan paper patient files into the EMR system.
  • Prepare, complete, correct and verify patient charts or EMR.
  • Pull pathology reports and prepared charts for scanning into EMR database
  • Served as a Super-user/builder of hospital's EMR Paragon.
  • Scan all reports into patient charts through EMR.
  • Take calls and make patients appointments using EMR.
  • Scanned in all documents into EMR chart.
  • Spearheaded conversion from paper-based records to EMR.
  • Enter all patient data in EMR system.
  • Verify and input insurance information into EMR.
  • Check in/out patients for appointments using EMR.
  • Entered and retrieved medical data via EMR.
  • Learned insurance verification using an EMR system.

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22. CPT

average Demand
Here's how CPT is used in Patient Representative jobs:
  • Worked closely with doctors and RN's to ensure correct CPT/ICD-9 coding on claims to ensure timely payments.
  • Bill medical claims electronically, review all claims to insure proper coding of ICD-9 and CPT codes.
  • Enter ICD-9 and CPT-4 coding patient activity information, procedures into data processing system daily.
  • Coded and refiled claims using the correct ICD9/CPT codes to ensure compensation from insurance companies.
  • Post charges and payments to patient's account using CPT and ICD-9 Coding.
  • Coded encounters to the maximum reimbursement including billing audits and CPT coding.
  • Code and post-surgical procedures with CPT and ICD9 codes for four surgeons.
  • Account creations, ICD9 and CPT coding, and service capture daily.
  • Entered CPT Codes authorizations for attending physicians: Updated and modified codes.
  • Researched CPT and ICD-10 coding discrepancies for compliance and reimbursement accuracy.
  • Worked with ICD9 and CPT coding issues to correct problems.
  • Evaluated issues concerning ICD-9; CPT-4 and HCPCS coding.
  • Obtain correct authorizations for appropriate payer/CPT codes.
  • Enter in CPT codes and ICD 10 codes at check out.
  • Frequent use of ICD-10 and CPT codes.
  • Corrected HCPCS, CPT and ICD-9-CM/PCS
  • Post daily charges for busy physicians office, ensure proper ICD-9/CPT coding for claims management and appeal process.
  • Verify correct ICD-9 and CPT codes Knowledgeable with Medicaid, Medicare, AHCCCS and commercial insurance.
  • Enter all CPT and ICD codes for Phlebotomist.
  • Verified insurance billing information Posted patients co- payments Knowledge of CPT coding, ICD-9 coding and medical terminology.

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23. Computer System

average Demand
Here's how Computer System is used in Patient Representative jobs:
  • Researched and pulled patient information from different computer programs for coders and entered patient information into hospital computer system.
  • Give patients preparations, take insurance information, and enter all necessary and relevant information into computer system.
  • Registered patients by completing necessary paper work and input information in computer system.
  • Researched test/client information utilizing lab computer system or Directory of Service.
  • Document all patient contact appropriately in company and hospital computer systems
  • Scheduled patient appoints, completed incoming data into the computer system, and provided for the release of confidential patient records.
  • Recorded requests for medications, entered patient information into the computer systems, and verified the validity of the prescriptions.
  • Lead trainer for new staff members on Call Center's computer system and established processes, rules and guidelines.
  • Worked as a super user, which were individuals that volunteered to help employees learn a new computer system.
  • Updated patients' file in appropriate office automation programs and computer systems each time the account was worked.
  • Charge Entry: Enter charge data into hospital's computer system in an accurate and timely manner.
  • Created patient encounters in computer system, entered charges and billed the claim.
  • Assist the manager with implementing new computer systems and validating data.
  • Enter data, such as demographic characteristics into computer system.
  • Documented and corresponded on any action in the computer system.
  • Pour off specimens enter them into second computer system.
  • Check patients in and out using our computer system.
  • Posted daily charges and payments in computer system.
  • Update patient records in the hospital computer system.
  • Registered the patient in the computer system.

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24. Icd-9

average Demand
Here's how Icd-9 is used in Patient Representative jobs:
  • Registered and coded (ICD-9) laboratory patient requisitions and processed clinical diagnostics.
  • Audited Emergency Room and Outpatient charts and coded them with the appropriate ICD-9 code, billed Medicare Secondary Insurance.
  • Correct Revenue, Procedure and ICD-9 codes on UB04 to submit to health plans for accurate payment.
  • Handle billing to insurance providers using pertinent medical ICD-9 codes for performed procedures.
  • Input proper ICD-9 and ICD-10 codes.
  • Keyed at least 120 office visits charges per day, using ICD-9 codes Maintained strict patient and physician confidentiality.
  • JOB DESCRIPTION: checking patient in, insurance verifications, prescription verifying,ICD-9 coding, insurance prior authorizations.
  • Coded bills with correct ICD-9 - Prepared charge master for billers.

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25. High Volume

average Demand
Here's how High Volume is used in Patient Representative jobs:
  • Managed a high volume of phone calls including taking messages and direct calls to specific staff member.
  • Answered high volume calls resolving patient billing issues; maintained spreadsheets, diary accounts, recorded correspondence.
  • Greet and assist patients through the registration and check-out process at a high volume Neurosurgery practice.
  • Frequent usage of online appeals systems and appeals templates to maintain efficiency and high volume.
  • Answered high volume phone lines, register patients and verify insurance coverage for patients.
  • Answered a high volume of calls, approximately 80 to 85 per day.
  • Worked in a high volume contact center that took 1000 calls a day.
  • Controlled high volumes of phone inquiries and coordinated treatment schedules for providers.
  • Maintain stress from the high volume patient's incoming calls daily.
  • Fast paced, high volume urgent care center.
  • General office administration duties for high volume practice.
  • Maintained and processed files of high volume.
  • Post high volume of account receivables.
  • Worked with two doctors in high volume, multi-specialty medical group practice.
  • Post high volume charges in Centricity group management program.

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26. Greeting Patients

average Demand
Here's how Greeting Patients is used in Patient Representative jobs:
  • Welcomed patients and visitors by greeting patients and visitors, in person; answering or referring inquiries.
  • Provide superior service by greeting patients upon arrival to the clinic.
  • Fort Worth, Tx Greeting patients as they enter the clinic.
  • Check in patients including greeting patients, distributing appropriate paperwork for patient completion and alerting necessary personnel of patients' arrival.
  • Maintained the receptionist area including greeting patients upon arrival and answering telephones to assist in making appointments and other requests.
  • Managed the Emergency inpatient request area including greeting patients and including responding to telephone and physician request for information.

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27. Direct Patient Inquiries

average Demand
Here's how Direct Patient Inquiries is used in Patient Representative jobs:
  • Investigate and direct patient inquiries or complaints to appropriate medical staff members and follow up to ensure satisfactory resolution.

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28. Financial Statements

average Demand
Here's how Financial Statements is used in Patient Representative jobs:
  • Generated accounts receivable and financial statements.
  • Performed bookkeeping duties, such as credits or collections, preparing and sending financial statements or bills.
  • Prepare financial statements and other documents through the use of Word Processing, Spreadsheet and a variety of presentation software.
  • Perform bookkeeping duties, such as credits or collections, preparing and sending financial statements or bills and keeping financial records.
  • Perform various clerical or administrative functions, such as ordering and sending financial statements or bills, and keeping financial records.
  • Performed bookkeeping duties, such as credits and collections, preparing and sending financial statements and bills and keeping financial records.

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29. Patient Complaints

average Demand
Here's how Patient Complaints is used in Patient Representative jobs:
  • Provide resolutions and suggest solutions to any medical/administrative problems and patient complaints.
  • Documented patient compliments and investigated and mediated resolution of patient complaints.
  • Communicated patient complaints, requests and feedback to department management.
  • Facilitated significant reduction in number of patient complaints.
  • Investigated patient complaints and coordinated remediation.
  • Document patient complaints/compliments in approved database.
  • Help solve in office problems pertaining to patient complaints, IT technical problems, administrative filing and patient appointments.
  • Perform Service Recovery when appropriate, Follow up with Patient Relations about patient complaints with the emergency department.
  • Work with clinical and other teams to resolve issues to include scheduling, patient complaints and service.
  • Provide oversight and guidance in resolving patient complaints/grievances to ensure quality and safe delivery of care.
  • Investigated and responded to patient complaints, also provided emotional support to families in crisis.
  • Served as a patient advocate, providing assistance in resolving patient complaints and inquiries.
  • Handled patient complaints regarding staff, office operation, treatments, billing, etc.
  • Reviewed with appropriate staff regarding patient complaints as dictated by company policies and procedures.
  • Served as the front-line liaison in Risk Management for patient complaints and grievances.
  • Act as a patient to staff liaison for patient complaints and grievances.
  • Handled patient complaints and irate calls with a fast and accurate response.
  • Track and trended all patient complaints for all areas of concern.
  • Advised physicians, staff and administration in resolving patient complaints.
  • Investigated all patient complaints, concerns, questions, etc.

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30. Hospital Staff

low Demand
Here's how Hospital Staff is used in Patient Representative jobs:
  • Assist hospital staff in transportation, communication and documentation when requested.
  • Call hospital staff for patient information verification.
  • Visited patients on 2 floors weekly to assess the quality of their care, worked with hospital staff to resolve any issues
  • Serve as liaison between patients and hospital staff, ensuring that the needs and concerns of both are communicated and understood.
  • Provide feedback to hospital staff on areas of concern; work with staff to streamline, modify and design new policies.
  • Followed up with patients by doing rounds to examine patient satisfaction with the quality of food and hospital staff.
  • Assisted with paperwork for Patient affairs for patients that had complaints or compliments of the hospital staff.
  • Act as a liaison between hospital staff and patients to facilitate and ensure quality of care.
  • Identified and assessed problems; investigated and directed inquiries and complaints to appropriate hospital staff members.
  • Listened to concerns and made sure those concerns were followed up on by hospital staff.
  • Maintain a positive working relationship with the hospital staff of all levels and departments.
  • Served as liaison between patients, families and hospital staff to mediate conflict resolution.
  • Serve as a liaison between patients, family members, and the hospital staff.
  • Worked with ER and other hospital staff to collect data needed for determining eligibility.
  • Conduct meetings with patients, state agencies, and hospital staff as necessary.
  • Conversed with staff when patients were uncomfortable or being mistreated by hospital staff.
  • Help various hospital staff with any duty that needs to be done.
  • Improved hospital service by interpreting for Spanish speaking patients and hospital staff.
  • Conduct literature reviews for patients, families and hospital staff.
  • Worked with all levels of hospital staff to address concerns.

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31. Patient Payments

low Demand
Here's how Patient Payments is used in Patient Representative jobs:
  • Requested, accepted and accurately processed patient payments.
  • Scan patient payments, locate patient payments in the event they were misplaced or lost, also purge all files.
  • Registered patient payments; entered personal data into the company's database and performed closing duties daily.
  • Check patients in and out as needed and collection of patient payments as necessary.
  • Posted insurance/patient payments, followed up on outstanding claims on A/R reports.
  • Post patients payments daily and prepare daily deposits for patient payments received.
  • Collected and balanced patient payments, and coded attorney accounts.
  • Collected, processed and prepared receipts for patient payments.
  • Handled patient payments in person and over the phone.
  • Post all insurance, and patient payments.
  • Received and processed patient payments and co-pays.
  • Collect patient payments or process payments.
  • Collected and posted patient payments.
  • Received and posted patient payments.
  • Collected patient payments Opened mail and scanned the appropriate documents to the attention of the doctors.
  • Check out patients, collected patient payments and copays.
  • Collected any and all patient payments and copayments.
  • Collect patient payments, issue receipts, and log financial information properly Generate patient encounter forms Schedule patient appointments Faxing and copying
  • Cash and Correspondence Posting Posting Patient and Insurance Payments Working Patient and Insurance Refunds Audit of Insurance and Patient payments

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32. Appropriate Person

low Demand
Here's how Appropriate Person is used in Patient Representative jobs:
  • Performed reconciliation of refund accounts; initiated adjustments; prepared write-off requests and documentation to appropriate persons.
  • Front desk Receptionist to Emergency Department, Obtained information by contacting appropriate personnel or patients.
  • Routed calls to physicians and appropriate personnel, and/or took messages to call back physicians' offices, patients and pharmacies.
  • Greet visitors and callers, handle their inquiries, and direct them to the appropriate persons according to their needs.
  • Prepare data to be entered into scheduling software programs and provide the information to the appropriate persons.
  • Answered a multiple line phone system, transferring callers to the appropriate person or department.
  • Greet visitors, ascertain nature of business, and direct visitors to appropriate person.
  • Worked with appropriate personnel if unresolved and provided follow up as needed.
  • Sorted mail and faxes and delivered to appropriate person.
  • Handled inquiries and requests or referred to appropriate personnel.
  • Directed patient calls to the appropriate person or department.
  • Received mail and distributed to appropriate person or department.
  • Assisted in answering incoming phone calls and directing caller to appropriate person to handle caller's needs.
  • Answer multi-line switchboard and direct calls to appropriate personnel.

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33. IDX

low Demand
Here's how IDX is used in Patient Representative jobs:
  • Established patient registrations, confirmed insurance coverage and demographics in the IDX, Omega, and insurance verification systems.
  • Participated as a core team member in the IDX system conversion relating to Business Office processes and functions.
  • Enter facility charges Follow up on invoices originated in IDX billing system, using various AR reports.
  • Answered telephone, scheduled patient appointments through IDX scheduling, charge posting utilizing ICD-g and CPT coding.
  • Updated and corrected demographic information to IDX; scanned patient correspondence in All Scripts per duties.
  • Scheduled, verified and updated patient demographics, insurance and appointment information using IDX software.
  • Handled the IDX System for processing charge entries, self-pay posting and third party payments.
  • Train new personnel on the IDX computer data base system and phone operations.
  • Reviewed and entered patient demographics and chart information into the IDX System.
  • Utilized ICD-9 and IDX Medical Software in Diagnostic Coding and Insurance Billing.
  • Schedule outpatients and inpatients for appointments using IDX and Eagle database.
  • Used IDX to register patients in hospital Emergency Room.
  • Experience with logician and IDX.
  • Scheduled appointments using IDX for the outpatient surgery department Provided administrative support to other departments and doctors as needed
  • Entered demographics and health information in appropriate program such as IDX and Flowcast.
  • Entered charges, using Medent, IDX and Character Cell.
  • Registered patients using Omega, Medent and IDX.
  • Trained in Epaces, PCS, CIS, IDX, and Omega systems.
  • Checked In/Checked Out patients Scheduled appointments and answered phone Handled patient accounts - co-pay, payments Used IDX and Logician software
  • Experience with Meditech, Soarian, IDX, Allscripts and Mass Revs / Nehen.

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34. Outbound Calls

low Demand
Here's how Outbound Calls is used in Patient Representative jobs:
  • Assisted in all Incoming calls and made outbound calls in assisting Patients and Peritoneal Nurses with placing orders according to prescriptions.
  • Answered inbound calls and placed outbound calls to patients to remind them of their upcoming appointments.
  • Make outbound calls to MD offices, patients, manufactures, and insurance companies.
  • Schedule appointments, take in new patient information, Inbound / outbound calls.
  • Answer multiple incoming and outbound calls to medical centers and patients.
  • Answered ACD over 100 inbound/outbound calls from internal and external customers.
  • Handle inbound and outbound calls within drug safety call center.
  • Make outbound calls to interview patients.
  • Provided patient information, inbound and outbound calls, paged doctors and connected callers to different depts of IU Health hospitals.
  • Maintained scheduling for the entire practice; placed daily outbound calls for appointment confirmations and cancelations.
  • Handle inbound and outbound calls to schedule eye exams for lasik eye surgery.
  • Answer inbound calls and made outbound calls for Bromenn Health Care.
  • Take incoming calls, return voicemail messages, make outbound calls.
  • Follow up outbound calls for missed and cancelled appointments.
  • take inbound calls schedule appointments make outbound calls for missed appointments

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35. Telephone Calls

low Demand
Here's how Telephone Calls is used in Patient Representative jobs:
  • Check patients in and out, verify insurance, make appointments, answer patient telephone calls, interpret as needed.
  • Worked patient's insurance claims for physicians in North Carolina to resolve non-payments; filed appeals; follow-up telephone calls.
  • Answered incoming pharmacists' telephone calls; maintained pharmacy log, and relayed information to Attending Physician.
  • Transferred telephone calls to appropriate departments and addressed family questions and concerns in compliance with HIPAA regulations.
  • Received visitors and telephone calls and responded to, or referred, questions/requests to appropriate offices.
  • Follow up telephone calls with patients to reconnect them with therapy, if needed.
  • Handled telephone calls to schedule, verify and update information in customer accounts.
  • Answer, screen and direct telephone calls on the incoming billing line.
  • Handle telephone calls, take accurate messages and route them accordingly.
  • Answered all telephone calls courteously and with proper telephone etiquette.
  • Answer the telephone calls in a professional and courteous manner.
  • Answer telephone calls, respond to inquiries.
  • Handled large volume of telephone calls daily.
  • Triaged telephone calls and directed calls appropriately.
  • Greet visitors and staff presented to the Executive Director's office * Maintain confidential files, answer and screen telephone calls.
  • Triaged telephone calls, ensuring calls responded to in a safe and timely manner.
  • register patients insurance verification patient care Being a leader Answering telephone calls Bed control.

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36. Financial Assistance

low Demand
Here's how Financial Assistance is used in Patient Representative jobs:
  • Secured financial assistance for uninsured patients Provided documentation to agencies to secure approvals Maintained accurate logs, spreadsheets, bill lists
  • Travel to local Norton Hospitals providing financial assistance for limited or self-pay patients.
  • Screened uninsured patients for financial assistance with medical bills.
  • Screened self-pay patients to secure possible financial assistance eligibility.
  • Added insurance they provided or discussed financial assistance.
  • Provided Financial Assistance and Counseling to Private Pay
  • Advised of potential financial assistance programs.
  • Qualified patients for financial assistance programs
  • Screen hospital patients for eligibility of Federal and State financial assistance through assessment of demographics, and diagnosis of heath issues.
  • Worked in Patient Assistance Center helping patients with a variety of concerns including obtaining financial assistance.
  • Interact with self-pay patients to obtain state or local financial assistance while in-house.
  • Coordinate financial needs through financial assistance applications and apply state funds as needed.
  • Work with patients regarding financial assistance, disability forms, and FMLA forms.
  • Stay abreast of and inform patients of changes in financial assistance plans.
  • Screen and apply patients for various medical plans and financial assistance programs.
  • Forwarded the financial assistance forms the patients completed.
  • Trained employees in patient applications for financial assistance.
  • Assist with patients' financial assistance forms.
  • Applied for financial assistance where applicable.
  • Obtained financial assistance for patients.

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37. Office Supplies

low Demand
Here's how Office Supplies is used in Patient Representative jobs:
  • Managed ordering department medical and office supplies with maintaining under or within budget requirements.
  • Replenished clerical/office supplies when needed.
  • Order, stock and monitor office supplies and equipment needed for daily operation of the suite.
  • Order all office supplies in AX ordering system, keep supplies stocked and supply room clean.
  • Performed typing, filing, copying, and ordering office supplies as needed.
  • Maintain inventory of office supplies that were need for ordering.
  • Manage office supplies; receive deliveries and organize supplies.
  • Order office supplies for the entire clinic.
  • Managed, ordered, and distributed office supplies Opened and properly distributed incoming mail.
  • Handle deposits of batches for all billing departments Maintain office supplies
  • Answer Phones Make patient appointments Collect co-payment Insurance Verification Order Office supplies Facilitate Communication between patients and therapists

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38. Billing Information

low Demand
Here's how Billing Information is used in Patient Representative jobs:
  • Obtain authorizations, verify insurance coverage, identify and correct billing information.
  • Confirmed patient insurance eligibility, authorizations and all other billing information.
  • Processed billing information in accordance with the policy and departmental protocols
  • Assessed correct billing information and collecting patient payment.
  • Processed billing information for procedure patient received.
  • Updated personal records and billing information.
  • Verified all insurance billing information.
  • Expected to collect payment at time of service and enter accurate and up-to-date billing information into the patient accounting system.
  • Maximize revenue by collecting payments and up to date billing information into patient account system.
  • Obtain proper authorization for new appointments; verify Workers Comp insurance and billing information.
  • Assist Health Information Management unit with updates to billing information as requested.
  • Organize and balance all billing information for the department.
  • Enter patient billing information for process of insurance claims.
  • Gather & enter patient demographics & billing information.
  • Entered patient demographics and billing information into Dentrix.
  • File essential documents in date order ?Collaborated with insurance companies and patients to resolve billing issues and verify billing information.
  • Follow Up with payors on claim status and outstanding balances Communicate with patients to obtain correct billing information.

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39. Charge Entry

low Demand
Here's how Charge Entry is used in Patient Representative jobs:
  • Included development of reconciliation method to ensure timely charge entry reflective of insurance company requirements.
  • Answered phones set up patient appointment verification of insurance and data entry as well as charge entry.
  • Communicate with patients and manage appointments, check in and check out, along with charge entry.
  • Charge entry, post charges, balance drawer on a daily basis and keep charges balanced.
  • Experienced in charge entry for chemotherapy clinic visits to include hospital charges for oncology practice.
  • Verified patient insurance; performed charge entry for claims; posted payments to accounts.
  • Edit charge entry and correct errors if any.

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40. MRI

low Demand
Here's how MRI is used in Patient Representative jobs:
  • Schedule all Biopsies, Mammograms, Breast ultrasounds, Breast MRI's, and bone density scans to multiple outside facilities.
  • Charge and batch all x-rays, cat scans, mammograms and MRI services done at my location.
  • Verify insurance benefits for MRI, Nuclear medicine and CT departments
  • Assisted with ordering MRI's and various procedures for patients.
  • Prepare patients for MRI procedures.
  • Register Patients for outpatient services; lab, x-ray, CT, MRI, US etc.
  • Ordered EKG's, CT Scans, and MRI's to detect any problems.
  • Obtained reports of Cat Scans, Ultrasounds, MRI's, etc for providers.
  • Posted PIP claims for MRI'S, CT'S, x-rays and ultrasounds.
  • Process Physician referral orders (CT, MRI, etc.)
  • Registered patients for X-Rays, MRIS, CTS, PET scans.
  • Scheduled MRI/MRA, Nuclear Medicine and PET/CT Scans procedures for the Radiology Department in a call center environment.
  • Performed precerts to see if insurance covered X-Rays, CTS, MRIS and PET scans and Nuclear Medicine
  • Scrub and enter Pathology and MRI charges Submit corrected claims if necessary.
  • Schedule mammograms, registrater patients in a timely manner, answers phone, assist patients for MRI, CT and PET

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41. Clinical Staff

low Demand
Here's how Clinical Staff is used in Patient Representative jobs:
  • Provide administrative support for multiple physicians and clinical staff.
  • Provided Spanish interpretation for clinical staff and patients.
  • Provide relevant documented information to clinical staff.
  • Work with clinical staff to include Physicians, Directors, Clinical Mangers and other front line staff in resolving patient/family concerns.
  • Interact with various clinic employees (implementation team, clinical staff, departmental managers, physicians, and administration).
  • Develop and present customer service programs designed to educate clinical staff on how to be more responsive to patient needs.
  • Work closely with clinical staff; physicians, nurses, and office administrators to ensure excellent patient care.
  • Worked in conjunction with physician and clinical staff to take care of patients' administrative needs.
  • Handled emails from clinical staff to assist with the needs of their patients or physician.
  • Determine patient's immediate needs and direct them to clinical staff according to protocols.
  • Coordinate efforts with physicians and clinical staff to assist patients and their needs.
  • Coordinate scheduling of patient appointments by working with physician offices and/or clinical staff.
  • Send and receive communication to patients as well as other clinical staff.
  • Worked with clinic physicians and clinical staff on program admission perimeters.
  • Served as liaison to patients, clinical staff and stakeholders.
  • Work very close with all levels of Hospital and Clinical staff
  • Assist clinical staff in any way possible.
  • Answered and triaged urgent and non-urgent telephone calls, relaying messages to the appropriate clinical staff.
  • Acted as a liaison for physicians and clinical staff Facilitated new hire orientation Collaborated with hospital administration to resolve patient concerns
  • Provided direct support to all Unity Healthcare clinical staff through various administrative assistance duties (i.e.

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42. Patient Scheduling

low Demand
Here's how Patient Scheduling is used in Patient Representative jobs:
  • Located within the medical facility being responsible for incoming patient and future patient scheduling requests.
  • Participated in cross-functional teams as assigned and coordinated patient scheduling.
  • Coordinated referrals and patient scheduling.
  • Handled all patient scheduling and insurance processing for the Cancer Clinic, including obtaining patient pedigree information.
  • Coordinate daily Cat-Scan operations for outpatient scheduling, emergency add-ons and pre-preps.
  • Processed New Patient paperwork Verified Insurance coverage Patient scheduling for return appointments and additional testing and procedures Accepted payments and co-payments
  • Worked closely with the doctors and clinics throughout Wheaton Franciscan Healthcare to assist in patient scheduling in a timely manner.

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43. Patient Confidentiality

low Demand
Here's how Patient Confidentiality is used in Patient Representative jobs:
  • Demonstrated ability to maintain composure and work efficiently, preserving, patient confidentiality the environment.
  • Protect patient confidentiality by making sure protected health information is secured.
  • Followed strict protocols in maintaining patient confidentiality.
  • Protected/observed patient confidentiality per policies and procedures.
  • Maintain strictest professional and patient confidentiality.
  • Performed filing and retrieving patient records while maintaining patient confidentiality update financial records and ensured payment is received for services rendered.

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44. Patient Calls

low Demand
Here's how Patient Calls is used in Patient Representative jobs:
  • Entered and maintained all information related to patient calls, account activity and payment details into computerized system accurately.
  • Schedule patient appointments Answer patient calls, direct to appropriate staffs and take messages Provide outstanding services and ensure patient satisfaction
  • Manage high volume patient calls with the Patient Communication Center for all of UCLA North West Valley clinics.
  • Perform various population health activities such as patient calls, mailings assemble patient information packets etc.
  • Receive patient calls and meet with patients concerning any billing questions or issues with claims.
  • Handle patient calls and resolving issues in order to receive maximum profitability for clients.
  • Review zero payments and answer patient calls regarding services rendered and balances due.
  • Scheduled patient appointments and answered patient calls, directed to appropriate staff.
  • Answered patient calls via computer and dispatched calls to appropriate staff members.
  • Work monthly A/R, answer incoming patient calls regarding billing statements.
  • Answer patient calls professionally and schedule them for their dental needs.
  • Received patient calls and coordinated appointments as per the schedule.
  • Provided customer service while answering incoming and outgoing patient calls.
  • Processed all follow-up work resulting from these patient calls.
  • Answer patient calls and patient questions in the clinic.
  • Answer incoming patient calls regarding their billing issues.
  • Answered patient calls regarding various needs.
  • Handled all bilingual patient calls.
  • Answer over 100 patient calls.
  • Handle patient calls regarding patient balances, statements received, payments etc Maintain current knowledge of Auto/Liability Industry and Billing Practices.

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45. EOB

low Demand
Here's how EOB is used in Patient Representative jobs:
  • Image Now Client 5.41 - used to collect EOB, and patient information received from our other sites.
  • Assess EOB's to be sure correct payment was made from insurance company.
  • Helped patients understand and resolve issues with their billing statement and EOB.
  • Reviewed EOB denial and follow up denied claim by calling the insurance.
  • Pull EOB to determine patient's payment responsibilities on medical accounts.
  • Reviewed and explained patient Explanation of Benefits (EOB's).
  • Post payment to accounts and copy EOB's for appeals.
  • Posted insurance payments and posted adjustments from EOB's.
  • Relay explanation of benefit (EOB) information.
  • Audited certain accounts, using Microsoft Excel and reviewing Explanation of Benefits (EOBs), to verify patient liability.
  • Entered billing charges and posted payments Assisted accounts receivable with follow up on problem EOB's.
  • Reviewed EOBs and contracts to insure claims were processed and paid accordingly.

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46. Patient Referrals

low Demand
Here's how Patient Referrals is used in Patient Representative jobs:
  • Receive patient referrals, and consult with doctors to determine availability and get prospective patients scheduled for their first appointment/consultation.
  • Utilized in-office displays, patient contests, newsletters and email promotions to generate patient referrals and minimize cancellations.
  • Balanced daily cash drawer, authorized and scheduled patient referrals, and scheduled laboratory and clinical appointments.
  • Generated patient referrals for specialist doctor appointments.
  • Complete patient referrals for medical procedures.
  • Initiated the admissions process for patient referrals over the phone, acting as primary contact for new and existing accounts.
  • Required to keep record of all information and visits to physician offices and for tracking the resulting patient referrals.
  • Provided patient referrals, distribute paperwork and make calls to patients to remind them of bills coming due.
  • Provided patient referrals, distributed paperwork and made reminder calls to patients concerning bill due dates.
  • Obtained patient referrals with proper diagnosis codes and scheduled any future services needed.
  • Manage and process new patient referrals.

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47. Insurance Cards

low Demand
Here's how Insurance Cards is used in Patient Representative jobs:
  • Completed insurance registration process without error; copied insurance cards and identification cards; read and entered insurance cards accurately.
  • Collected proper Identifications and insurance cards for image scanning.
  • Scanned identification and insurance cards.
  • Obtained completed registration information and copies of insurance cards from patients and informed them of office financial policy.
  • Copied/filed in Charts: Insurance cards, MSP form, demographics, and Consent form.
  • Scan patient's insurance cards and current drivers license into patient's charts.
  • Scanned patient s photo ID and insurance cards for medical record files.
  • Scan patient's driver's license, insurance cards and demographic paperwork.
  • Scan Photo Id, Insurance Cards, Treatment Authorization, Physician Orders, and other documents.
  • take ID and insurance cards and make copies.

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48. HMO

low Demand
Here's how HMO is used in Patient Representative jobs:
  • Interfaced with HMO's, Medicare and Medicaid to resolve any issues, including coverage and reimbursements.
  • Audited inpatient Medicare, Blue Cross, Commercial, Medical Assistance and HMO Insurance's.
  • Verified insurance coverage HMO, PPO, IEHP, Med-cal and Medicare insurance eligibility.
  • Managed HMO accounts for OB GYN and Leo Jenkins Cancer Center.
  • Reviewed and renewed contracts with HMO's and TPL.
  • Trained doctors and medical staff on HMO policies.
  • Counseled incoming patients on HMO Insurance benefits.
  • Utilized knowledge of HMO/PPO and Medicare/Medicaid payors to determine patient eligibility.
  • Requested Medicaid, Tricare, and HMO PCP referrals for in-office & radiology procedures.
  • Processed HMO referrals and ICD 9 Coding with post batching and charge entry.
  • Verify patient HMO, Medicare, Medicaid & Tricare insurance through Meditech/Medifax system.

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49. Satisfactory Resolution

low Demand
Here's how Satisfactory Resolution is used in Patient Representative jobs:
  • Investigated and directed patient inquiries/concerns to the appropriate medical staff members and followed-up to ensure satisfactory resolution.
  • Handled patient concerns in a manner that assured satisfactory resolution.
  • Facilitate meetings with department heads to ensure client satisfactory resolution.
  • Provide centralized compliant/grievance mechanism for patients, families and visitors for satisfactory resolution to issues presented.
  • Followed up on patient inquiries to ensure a satisfactory resolution.

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50. Bank Deposits

low Demand
Here's how Bank Deposits is used in Patient Representative jobs:
  • Balance daily cash drawers and make bank deposits.
  • Collect co-pays, handle payments and bank deposits.
  • Balanced accounts and made bank deposits daily.
  • Managed payments and bank deposits.
  • Reconciled accounts daily with preparation of weekly bank deposits.
  • Complete individual and or practice reconciliation report including bank deposits and slips

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20 Most Common Skill for a Patient Representative

Insurance Companies21.8%
Patient Care17.8%
Medical Records8.7%
Customer Service7.9%
Phone Calls4.7%
Appointment Scheduling4.7%
Data Entry4.2%
Patient Demographics3.8%

Typical Skill-Sets Required For A Patient Representative

RankSkillPercentage of ResumesPercentage
1
1
Insurance Companies
Insurance Companies
17.8%
17.8%
2
2
Patient Care
Patient Care
14.6%
14.6%
3
3
Medical Records
Medical Records
7.1%
7.1%
4
4
Customer Service
Customer Service
6.4%
6.4%
5
5
Phone Calls
Phone Calls
3.8%
3.8%
6
6
Appointment Scheduling
Appointment Scheduling
3.8%
3.8%
7
7
Data Entry
Data Entry
3.5%
3.5%
8
8
Patient Demographics
Patient Demographics
3.1%
3.1%
9
9
Emergency Room
Emergency Room
3%
3%
10
10
Medicaid
Medicaid
2.9%
2.9%
11
11
Front Desk
Front Desk
2.8%
2.8%
12
12
Patient Accounts
Patient Accounts
2.1%
2.1%
13
13
Scheduling Appointments
Scheduling Appointments
1.8%
1.8%
14
14
Medical Staff
Medical Staff
1.4%
1.4%
15
15
Hipaa
Hipaa
1.4%
1.4%
16
16
Patient Registration
Patient Registration
1.4%
1.4%
17
17
Check-In
Check-In
1.3%
1.3%
18
18
Hippa
Hippa
1.2%
1.2%
19
19
Payment Arrangements
Payment Arrangements
1.2%
1.2%
20
20
Medical Billing
Medical Billing
1.2%
1.2%
21
21
EMR
EMR
1.2%
1.2%
22
22
CPT
CPT
1%
1%
23
23
Computer System
Computer System
0.9%
0.9%
24
24
Icd-9
Icd-9
0.9%
0.9%
25
25
High Volume
High Volume
0.8%
0.8%
26
26
Greeting Patients
Greeting Patients
0.8%
0.8%
27
27
Direct Patient Inquiries
Direct Patient Inquiries
0.8%
0.8%
28
28
Financial Statements
Financial Statements
0.7%
0.7%
29
29
Patient Complaints
Patient Complaints
0.7%
0.7%
30
30
Hospital Staff
Hospital Staff
0.6%
0.6%
31
31
Patient Payments
Patient Payments
0.6%
0.6%
32
32
Appropriate Person
Appropriate Person
0.6%
0.6%
33
33
IDX
IDX
0.6%
0.6%
34
34
Outbound Calls
Outbound Calls
0.6%
0.6%
35
35
Telephone Calls
Telephone Calls
0.5%
0.5%
36
36
Financial Assistance
Financial Assistance
0.5%
0.5%
37
37
Office Supplies
Office Supplies
0.5%
0.5%
38
38
Billing Information
Billing Information
0.5%
0.5%
39
39
Charge Entry
Charge Entry
0.5%
0.5%
40
40
MRI
MRI
0.5%
0.5%
41
41
Clinical Staff
Clinical Staff
0.5%
0.5%
42
42
Patient Scheduling
Patient Scheduling
0.5%
0.5%
43
43
Patient Confidentiality
Patient Confidentiality
0.5%
0.5%
44
44
Patient Calls
Patient Calls
0.4%
0.4%
45
45
EOB
EOB
0.4%
0.4%
46
46
Patient Referrals
Patient Referrals
0.4%
0.4%
47
47
Insurance Cards
Insurance Cards
0.4%
0.4%
48
48
HMO
HMO
0.4%
0.4%
49
49
Satisfactory Resolution
Satisfactory Resolution
0.4%
0.4%
50
50
Bank Deposits
Bank Deposits
0.4%
0.4%

56,439 Patient Representative Jobs

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