"patients," "check-in," and "medical terminology" aren't the only skills we found patient representatives list on their resumes. In fact, there's a whole list of patient representative responsibilities that we found, including: Arguably the most important personality trait for a patient representative to have happens to be communication skills. An example from a resume said this about the skill, "customer service representatives must be able to provide clear information in writing, by phone, or in person." Additionally, other resumes have pointed out that patient representatives can use communication skills to "manage high volume patient calls with the patient communication center for all of ucla north west valley clinics. " Another trait important for fulfilling patient representative duties is computer skills. According to a patient representative resume, "customer service representatives must be adept at using computers. ." Here's an example of how patient representatives are able to utilize computer skills: "scheduled pre-admission testing and completed the patient registration as well as the computer entry of required testing. " Patient representatives are also known for customer-service skills, which can be critical when it comes to performing their duties. An example of why this skill is important is shown by this snippet that we found in a patient representative resume: "representatives help companies retain customers by professionally answering questions and helping to resolve complaints." We also found this resume example that details how this skill is put to the test: "perform major clerical duties including maintenance of confidential patient charts assist doctors and patients with appointment scheduling multi-level customer assistance" A thorough review of lots of resumes revealed to us that "interpersonal skills" is important to completing patient representative responsibilities. This resume example shows just one way patient representatives use this skill: "representatives should be able to create positive interactions with customers." Here's an example of how this skill is used from a resume that represents typical patient representative tasks: "trained in and maintained excellent interpersonal and communications skills that complement proven creative problem solving capabilities. " As part of the patient representative description, you might find that one of the skills that might be helpful to the job is "listening skills." A patient representative resume included this snippet: "representatives must listen carefully to ensure that they understand customers in order to assist them." This skill could be useful in this scenario: "communicated with medical insurance companies for approval. " While "patience" is listed last on this skills list, don't underestimate its importance to patient representative responsibilities. The skill is described by this resume snippet, "representatives should be patient and polite, especially when interacting with dissatisfied customers." Here is an example of how this skill is used, "exercise of courtesy and patience in speaking with patients, families and others to maintain sound public relations. "
See the full list of patient representative skills.
Before becoming a patient representative, 36.4% earned their bachelor's degree. When it comes down to graduating with a master's degree, 4.7% patient representatives went for the extra education. If you're wanting to pursue this career, it may be possible to be successful with a high school degree. In fact, some patient representatives have a college degree. But about one out of every four patient representatives didn't attend college at all.
The patient representatives who went onto college to earn a more in-depth education generally studied business and health care administration, while a small population of patient representatives studied psychology and nursing.
When you're ready to become a patient representative, you might wonder which companies hire patient representatives. According to our research through patient representative resumes, patient representatives are mostly hired by Children's Hospital Colorado, HealthTrust, and UPMC. Now is a good time to apply as Children's Hospital Colorado has 106 patient representatives job openings, and there are 69 at HealthTrust and 53 at UPMC.
Since salary is important to some patient representatives, it's good to note that they are figured to earn the highest salaries at University of California, Berkeley, University of California, and UC Santa Barbara. If you were to take a closer look at University of California, Berkeley, you'd find that the average patient representative salary is $42,945. Then at University of California, patient representatives receive an average salary of $41,189, while the salary at UC Santa Barbara is $39,840.
View more details on patient representative salaries across the United States.
We also looked into companies who hire patient representatives from the top 100 educational institutions in the U.S. The top three companies that hire the most from these institutions include Aspen Dental, Cedars-Sinai, and University of Miami.