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Become A Patient Service Associate

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Working As A Patient Service Associate

  • Documenting/Recording Information
  • Performing for or Working Directly with the Public
  • Getting Information
  • Assisting and Caring for Others
  • Establishing and Maintaining Interpersonal Relationships
  • Deal with People

  • Unpleasant/Angry People

  • $50,607

    Average Salary

What Does A Patient Service Associate Do

Customer service representatives interact with customers to handle complaints, process orders, and provide information about an organization’s products and services.

Duties

Customer service representatives typically do the following:

  • Listen to customers’ questions and concerns, and provide answers or responses
  • Provide information about products and services
  • Take orders, calculate charges, and process billing or payments
  • Review or make changes to customer accounts
  • Handle returns or complaints
  • Record details of customer contacts and actions taken
  • Refer customers to supervisors or more experienced employees

Customer service representatives answer questions or requests from customers or the public. They typically provide services by phone, but some also interact with customers face to face, by email, or live chat.

The specific duties of customer service representatives vary by industry. For example, representatives who work in banks may answer customers’ questions about their accounts. Representatives who work for utility and communication companies may help customers with service problems, such as outages. Those who work in retail stores often handle returns, process refunds, and help customers locate items. Some representatives make changes to customers’ accounts, such as updating addresses or canceling orders. Although selling is not their main job, some representatives may help generate sales while providing information about a product or service.

Customer service representatives typically use a telephone, computer, and other office equipment. For example, representatives who work in call centers answer phone calls and use computers to review and select standard responses from a list of options. Those employed in retail stores use registers to process returns or orders.

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How To Become A Patient Service Associate

Customer service representatives typically need a high school diploma and receive on-the-job training to learn the specific skills needed for the job. They should be good at communicating and interacting with people and have some experience using computers.

Education

Customer service representatives typically need a high school diploma.

Training

Customer service representatives usually receive short-term on-the-job training, lasting 2 to 3 weeks. Those who work in finance and insurance may need several months of training to learn more complicated financial regulations.

General customer-service training may focus on procedures for answering questions, information about a company’s products and services, and computer and telephone use. Trainees often work under the guidance of an experienced worker for the first few weeks of employment.

In certain industries, such as finance and insurance, customer service representatives must remain current with changing regulations.

Licenses, Certifications, and Registrations

Customer service representatives who provide information about finance and insurance may need a state license. Although licensing requirements vary by state, they usually include passing a written exam. Some employers and organizations may provide training for these exams.

Important Qualities

Communication skills. Customer service representatives must be able to provide information in writing, by phone, or in person so that customers can understand them.

Customer-service skills. Representatives help companies retain customers by answering their questions and complaints in a helpful and professional manner.

Interpersonal skills. Representatives should be able to create positive interactions with customers.

Listening skills. Representatives must listen carefully and understand a customer’s situation in order to assist them.

Patience. Representatives should be patient and polite, especially when interacting with dissatisfied customers.

Problem-solving skills. Representatives must determine solutions to a customer’s problem. By resolving issues effectively, representatives contribute to customer loyalty and retention.

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Patient Service Associate Jobs

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Patient Service Associate Career Paths

Patient Service Associate
Unit Secretary Billing Specialist Accounts Receivable Specialist
Accounts Receivable Manager
6 Yearsyrs
Office Manager Billing Specialist
Business Office Manager
8 Yearsyrs
Medical Assistant Registered Nurse Staff Nurse
Clinical Manager
8 Yearsyrs
Home Health Aid Staff Nurse Clinical Manager
Clinical Operations Manager
10 Yearsyrs
Registered Nurse Clinical Instructor Dental Hygienist
Dental Office Manager
5 Yearsyrs
Patient Access Representative Case Manager Admissions Coordinator
Director Of Admissions And Marketing
7 Yearsyrs
Finance Counselor Case Manager
Director Of Case Management
11 Yearsyrs
Office Manager Licensed Practical Nurse Physician
Medical Director
9 Yearsyrs
Billing Specialist Medical Transcriptionist
Medical Office Manager
5 Yearsyrs
Medical Assistant Licensed Practical Nurse Staff Nurse
Nurse Manager
9 Yearsyrs
Patient Access Representative Scheduler Human Resources Coordinator
Office Manager Of Human Resources
7 Yearsyrs
Home Health Aid Service Representative Patient Access Representative
Patient Account Manager
7 Yearsyrs
Finance Counselor Specialist Case Manager
Patient Care Manager
6 Yearsyrs
Registered Nurse Staff Nurse Nurse Manager
Patient Relations Director
10 Yearsyrs
Billing Specialist Finance Service Representative Service Supervisor
Patient Services Manager
8 Yearsyrs
Unit Secretary Office Manager
Practice Manager
9 Yearsyrs
Patient Service Representative Accounts Receivable Specialist Billing Manager
Revenue Manager
8 Yearsyrs
Patient Service Representative Patient Access Representative
Supervisor, Patient Access
7 Yearsyrs
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Do you work as a Patient Service Associate?

Help others decide if this is a good career for them

Average Length of Employment
Patient Registrar 2.5 years
Patient Liaison 2.3 years
Patient Advocate 2.2 years
Top Employers Before
Cashier 7.9%
Internship 3.4%
Teller 3.0%
Server 2.8%
Clerk 2.4%
Top Employers After
Cashier 3.9%
Assistant 2.9%

Do you work as a Patient Service Associate?

Patient Service Associate Demographics

Gender

Female

79.2%

Male

18.4%

Unknown

2.4%
Ethnicity

White

60.2%

Hispanic or Latino

15.5%

Black or African American

12.9%

Asian

7.5%

Unknown

3.9%
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Languages Spoken

Spanish

76.3%

Italian

5.1%

French

3.4%

Korean

3.4%

Romanian

1.7%

Cantonese

1.7%

Gujarati

1.7%

Carrier

1.7%

Hindi

1.7%

Polish

1.7%

Thai

1.7%
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Patient Service Associate Education

Schools

University of Phoenix

10.9%

Wake Technical Community College

8.0%

The Community College of Baltimore County

8.0%

Strayer University

7.2%

Western Michigan University

7.2%

Towson University

6.5%

Kalamazoo Valley Community College

5.1%

Walden University

5.1%

Durham Technical Community College

4.3%

Northern Virginia Community College

4.3%

Southern Connecticut State University

3.6%

Houston Community College

3.6%

George Mason University

3.6%

Drexel University

3.6%

Kaplan University

3.6%

North Carolina Central University

3.6%

Ohio University -

2.9%

Prince George's Community College

2.9%

Piedmont Community College

2.9%

Nassau Community College

2.9%
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Majors

Business

21.4%

Health Care Administration

14.0%

Medical Assisting Services

9.5%

Nursing

8.0%

Psychology

5.7%

General Studies

5.0%

Criminal Justice

4.3%

Liberal Arts

3.2%

Biology

2.8%

Management

2.7%

Communication

2.7%

Accounting

2.7%

Nursing Assistants

2.5%

Computer Information Systems

2.5%

Kinesiology

2.3%

Medical Technician

2.3%

Sociology

2.2%

Human Services

2.2%

Social Work

2.0%

Legal Support Services

2.0%
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Degrees

Other

33.8%

Bachelors

31.1%

Associate

14.7%

Masters

9.0%

Certificate

6.7%

Diploma

3.6%

License

0.6%

Doctorate

0.6%
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Job type you want
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Part Time
Internship
Temporary

Real Patient Service Associate Salaries

Job Title Company Location Start Date Salary
Patient Outreach Associate Rehabilitation and Management Services, LLC Houston, TX Aug 16, 2010 $33,238
Patient Outreach Associate Therapy Experts, Inc. Houston, TX Aug 16, 2010 $33,238
Patient Outreach Associate Our Lady of Remedy Hospice, LLC Houston, TX Aug 15, 2010 $33,238
Patient Outreach Associate Rehabilitation and Management Services, LLC Houston, TX Oct 01, 2010 $33,238

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Top Skills for A Patient Service Associate

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  1. Patient Information
  2. Medical Records
  3. Insurance Companies
You can check out examples of real life uses of top skills on resumes here:
  • Maintained contact with Medical Records and other departments to obtain and analyze additional patient information to document and process bills.
  • Delivered exceptional administrative duties in a fast-paced Critical Unit including scheduling, medical records and patient service.
  • Obtain authorizations and referrals for procedures, tests and medications through communication with insurance companies and physician offices.
  • Demonstrated role model behavior to staff by: focused customer service and professional /courteous interactions with customers/providers/peers.
  • Provided support for medical/clinical/non-clinical staff in whatever needed.

How Would You Rate Working As a Patient Service Associate?

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Top Patient Service Associate Employers

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Jobs From Top Patient Service Associate Employers

Patient Service Associate Videos

Patient Care Technician Jobs

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