Patient Service Associates help patients access medical services and ensure they are highly satisfied. They greet patients, take phone calls, and refer patients to appropriate medical staff. They schedule appointments and prepare documents for admission and discharge. Also, they handle billing activities to ensure accurate billing information is submitted and required standards are met. Additionally, they collect cash and credit card payments from patients.
Patient service associates are responsible for follow-up sessions and overseeing the routine needs of patients. They also maintain a clean, organized, and pleasant waiting room during business hours.
Employers require at least a bachelor's degree in medical administration or a related field. Key skills for this position include interpersonal, listening, customer service, problem-solving, and communication skills. You must be familiar with basic medical jargon and healthcare systems. The base salary for this position ranges from $35,663 to $52,078, with an average gross salary of $42,258.
There is more than meets the eye when it comes to being a Patient Service Associate. For example, did you know that they make an average of $14.89 an hour? That's $30,978 a year!
Between 2018 and 2028, the career is expected to grow -2% and produce -51,600 job opportunities across the U.S.
There are certain skills that many Patient Service Associates have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed Communication skills, Computer skills and Customer-service skills.
If you're interested in becoming a Patient Service Associate, one of the first things to consider is how much education you need. We've determined that 37.5% of Patient Service Associates have a bachelor's degree. In terms of higher education levels, we found that 4.2% of Patient Service Associates have master's degrees. Even though some Patient Service Associates have a college degree, it's possible to become one with only a high school degree or GED.
Choosing the right major is always an important step when researching how to become a Patient Service Associate. When we researched the most common majors for a Patient Service Associate, we found that they most commonly earn Bachelor's Degree degrees or Associate Degree degrees. Other degrees that we often see on Patient Service Associate resumes include High School Diploma degrees or Diploma degrees.
You may find that experience in other jobs will help you become a Patient Service Associate. In fact, many Patient Service Associate jobs require experience in a role such as Customer Service Representative. Meanwhile, many Patient Service Associates also have previous career experience in roles such as Cashier or Administrative Assistant.