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Become A Patient Service Associate

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Working As A Patient Service Associate

  • Documenting/Recording Information
  • Performing for or Working Directly with the Public
  • Getting Information
  • Assisting and Caring for Others
  • Establishing and Maintaining Interpersonal Relationships
  • Deal with People

  • Unpleasant/Angry People

  • $31,720

    Average Salary

What Does A Patient Service Associate Do At Duke University

* Prepare for clinic visits by reviewing next day patients and completing next day preparation activities.
* Enter pre-visit orders and prepare new patient charts.
* Pick up X-rays, office charts, medical records, reports, petty cash and collections bag.
* File history sheets, ancillary reports and all other required patient record documentation.
* Return medical records.
* Attach HIPPA/Medicare documents to the encounter forms.
* Check-in patient upon arrival in the practice.
* Identify correct patient information in Maestro Care.
* Verify patient demographic data.
* Edit Maestro Care as needed.
* Accurately identify the appropriate account for patient visit.
* Present and educate patients on required forms and obtain signature as required by policy and procedure.
* Completes all Maestro Care check-in files and manage all appropriate alerts.
* Collect and post co-payments and balances on accounts due.
* Imprint all patient specific chart documents and requisition/transmittal documents.
* Copy, file and distribute insurance cards as indicated by procedure.
* Coordinate all labs/procedures as requested.
* Maintain private physician office charts.
* Prepare encounter forms.
* Investigate and account for missing encounter forms.
* Audit encounter forms for completeness and accuracy before batching.
* Batches encounter forms or charge posting in Maestro Care.
* Schedule tests and procedures.
* Complete and distribute ancillary service requisitions.
* Explain billing to patients according to PRMO credit and collection policies.
* Determine the amount of cash to be collected based on insurance plan.
* Check-out patients.
* Make return appointments by scheduling patients into the correct appointment type, entering the primary care physician or referring physician and scheduling tests and procedures.
* Answer telephone, take and deliver messages to physicians, nurses and others.
* Report obtained medical information from patients and referring physicians accurately, completely and timely.
* Disseminate messages according to practice communication standards.
* KNOWLEDGE

What Does A Patient Service Associate Do At Compass Group, North America

* Communicates with nursing departments, clinical dieticians and other personnel to provide excellent patient services.
* Introduces the "Catering to You" program following scripted methods to new patients.
* Takes patient menu selections prior to meals and offers alternatives to menu as allowed on prescribed diet in accordance with food allergies and sensitivities, cultural, ethnic and religious preferences.
* Assembles trays according to patient menu on tray ticket and retrieves trays from patients' rooms.
* Complies with regulator agency standards, including federal, state and JCAHO.
* Adheres to facility confidentiality and patient's rights policy as outlined in the facility's HIPPA policies and procedures.
* Follows Hazard Analysis Critical Control Point (HACCP) guidelines when handling food, cleaning work stations and breaking down patient tray line.
* Follows facility and department infection control policies and procedures.
* Performs other duties as assigned.
* About Compass Group: Achieving leadership in the foodservice industry
* Compass Group is an equal opportunity employer.
* At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
* Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation.
* Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position.
* While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. /
* Los Angeles applicants: Compass Group will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring (Ban the Box ordinance)./
* Req ID

What Does A Patient Service Associate Do At CVS Health

* You will
* Enter new patient admission information into computer system in a timely and accurate fashion.
* Review face sheets for completeness at time of admit
* Enter all patient demographics received at time of admit/re-admit
* Enter complete billing information received at time of admit/re-admit including but not limited to insurance, Medicare Part B, Medicaid and Medicaid pending
* Manage re-admission data
* Work electronic patient demographic information received through alternate programming daily
* Work unknown payer reports if applicable
* Assist with identification of non-compliant facilities
* Maintain productivity and accuracy goals
* Follow all applicable government regulations including HIPAA.
* Other duties as assigned; Job duties may vary by location

What Does A Patient Service Associate Do At NYU Medical Center

* Electronic Death Certificate transmission
* Usage of electronic bed board
* Prepares admission folders, print reports, census and schedules
* Facilitates bed procurements, patient transfers, performs bed rounds and maintains bed board in an accurate and timely manner
* Maintains appropriate documentation of expirations, filing of death certificates and organ donation in an accurate and timely manner
* When applicable, distributes HIPPA Privacy Notice and obtains patient acknowledgement of receipt of notice
* Makes decisions to facilitate departmental workflow in presence or absence of supervisor
* Interprets hospital regulations to patients
* Answers questions and provides information regarding the medical center's policies and procedures related to admitting, outpatient services, and financial matters, distributes patient handbooks, and charity care/Medicaid information
* Calls insurance companies to verify insurance and secure authorization number for admission/procedure and update account accordingly, on a timely basis
* Verifies insurance recipient/policy number and effective dates of service, on EMEVS, MedE, OMNI or using other insurance verification tools and accurately updates account accordingly, on a timely basis
* Screens patients to determine eligibility for Medicaid and refers accounts to Medicaid Area
* Calls appropriate insurance carrier to notify of visit and/or request authorization for admission, and documents account accordingly
* Ability to accurately change names, change patient types and transfer patients
* Obtains demographic and financial information from patient/family in a courteous and sensitive manner, securing signatures, copying insurance cards, updating computer system, printing charts and labels, and escorting patient to unit when necessary, in an accurate and timely manner.
* Process registrations/admissions promptly and accurately, including accurately adding insurance, accident information and account notes, reviews and completes MSPs as required
* When applicable, distributes HIPPA Privacy Notice and obtains patient acknowledgment of receipt of notice.
* Scheduling of FHC appointments for Emergency Department discharged patientsPneumatic Tube use for Lab specimen transmission
* Answers questions and provides information regarding the medical center's policies and procedures related to admission, distributes patient handbooks and Medicaid application information letter
* Works cooperatively with Emergency Department and medical center staff
* Answers phones in a timely manner, refers calls and pages appropriate parties.
* Accurately complete the Admission Consult Sheet for all admitted patients, including following the Voluntary Physician Referral Program procedures
* Enters charges, updates physician fields prepares charts for the medical records department and maintains ED Log in a satisfactorily manner
* Tracks patients in the ED
* Completes inpatient admissions for patients admitted through the ED timely and accurately.
* This includes securing missing information, procuring bed assignment and updating computer system
* Verifies insurance and obtains EMEVS authorization for all Medicaid patients and updates account
* Calls appropriate insurance carrier to notify of visit and/or request authorization for admission, and documents account accordingly
* Screens patients to determine eligibility for Medicaid, provides self-pay patients with Charity Care and Medicaid notice, and refers accounts to Medicaid Area
* Obtains demographic and financial information from patient/family in a courteous and sensitive manner, securing signatures, copying insurance cards, updating computer system, printing chats and labels.
* Ability to accurately change names, change patient types and transfer patients
* Performs registrations of emergency room visits promptly and accurately, including accurately adding insurance, accident information and account notes, reviews and completes MSPs as required.
* Prepares admission folders, pulls discharge folders and files accounts daily
* Reviews and completes MSPs as required
* Calls insurance companies to verify insurance and secure authorization number for admission/procedure and update account on a timely basis.
* Verify insurance recipient/policy number and effective dates of service, on EMEVS, MedE, OMNI or using other insurance verification tools, to insure that number and plan is correct, correct if necessary and update account on a timely basis
* Screens patients to determine eligibility for Medicaid and refers accounts accordingly
* Ability to add insurance accurately
* Verifies insurance/address information for billing and notification purposes and initiates appropriate procedures to maintain accurate patient/insurance records including correction and updating of demographic and insurance information and verification.
* Enters and updates insurance and patient information timely and accurately into all computer systems
* Usage of Medicaid Scanning Equipment
* Processes and submits application on a timely basis
* Use insurance management functions to update account and prepare claim for billing
* Accurately prepares application for submission
* Prints and manages work lists, patient letters and Medicaid Correspondence
* Obtains appropriate documentation on a timely basis to support application
* Refers accounts as appropriate, and in a timely manner, to Supervisor for referral to collection
* Conducts face to face interviews with patients or their respective representatives in a courteous and professional manner for the purpose of screening patients to determine eligibility for financial programs (Medicaid, Hill Burton)
* Performs any additional duties related to Patient Accounts, Admitting and/or Finance as directed
* Assesses patient's ability to communicate in English and assists in the provision of an interpreter, as needed
* Is willing to extend beyond basic duties in critical situations
* Orders, receives and maintains adequate forms, supplies, and charts necessary for the functioning of the department
* Maintains accurate information regarding insurances, contacts and insurance coverage, as well as the institutions Charity Care Policies and Procedures
* Maintains productivity and quality statistics as required
* Performs general office duties such as adding toner and paper to printers, filing, answering telephones, transmitting messages, opening, sorting and delivering mail as required
* Cooperates in working with co-workers, other medical center staff, and outside agencies
* Maintains computer skills
* Accepts direction from Supervisor willingly
* Completes tasks within scheduled work time

What Does A Patient Service Associate Do At Astrazeneca Pharmaceuticals LP

* Conducts activities and interactions consistent with company values and in compliance with the Code of Conduct and supporting policies and standards relevant to the role.
* Completes all required training on the AZ Code of Conduct and supporting policies and standards on time.
* Reports potential issues of non-compliance.
* Demonstrates a working knowledge and compliance with AstraZeneca global and local procedural documents and local implementation of Patient Safety objectives, policies, processes and procedures and FDA regulations relevant to pharmacovigilance activities and adverse event reporting, including periodic safety reporting.
* Conducts a wide range of pharmacovigilance activities of minimal to sometimes moderate scope and complexity on an individual basis working within established timeframes ensuring compliance with global and local procedures, policies, and processes.
* Coordinates the collection of reasons for late adverse event reporting, conducts root cause analysis, corrective actions to prevent future late reporting, and trending analyses from clinical, regulatory and marketing and any other appropriate stakeholders for inclusion in safety reports to regulatory authorities within established timelines.
* Contributes to the development, improvement and validation of procedures, policies, processes, guidelines and/or systems for the pharmacovigilance components of various activities and ensures they are compliant with AstraZeneca standards and ensures non-compliant processes are escalated.
* Executes special database queries to prepare additional reports required by the FDA for inclusion in US periodic safety report submissions, and coordinates with other regional Patient Safety groups to ensure that all systems-related documents are acceptable for submission to regulatory agencies.
* Contributes to the pharmacovigilance component of contracts/agreements with third parties to ensure quality and integrity of agreement.
* Maintains well-documented files for training records, processes reviews and investigations, etc. to meet internal and external requirements.
* Produces accurate and fit for purpose safety data output for submission to internal and/or external sources.
* Continuously builds upon own knowledge of best practices and new relevant developments current by learning from more senior colleagues.
* Effectively coordinates, manages and delivers multiple assignments with competing timelines.
* Participates in cross-functional project team meetings to provide pharmacovigilance guidance to contributors of documents for submission to regulatory agencies.
* Maintains local internal compliance and external reporting schedules.
* Provides input to IS/IT teams in the development, maintenance and support of various safety systems and related applications.
* Supports the development and execution of user acceptance test scripts per company SOPs to confirm the functionality of pharmacovigilance applications.
* Supports regulatory inspections and internal audits.
* Demonstrates the ability to present information to both internal and external stakeholders.
* Conducts training in both classroom and individualized settings.
* Maintains knowledge of the Company disease and therapeutic areas for marketed drugs and drugs in development

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How To Become A Patient Service Associate

Customer service representatives typically need a high school diploma and receive on-the-job training to learn the specific skills needed for the job. They should be good at communicating and interacting with people and have some experience using computers.

Education

Customer service representatives typically need a high school diploma.

Training

Customer service representatives usually receive short-term on-the-job training, lasting 2 to 3 weeks. Those who work in finance and insurance may need several months of training to learn more complicated financial regulations.

General customer-service training may focus on procedures for answering questions, information about a company’s products and services, and computer and telephone use. Trainees often work under the guidance of an experienced worker for the first few weeks of employment.

In certain industries, such as finance and insurance, customer service representatives must remain current with changing regulations.

Licenses, Certifications, and Registrations

Customer service representatives who provide information about finance and insurance may need a state license. Although licensing requirements vary by state, they usually include passing a written exam. Some employers and organizations may provide training for these exams.

Important Qualities

Communication skills. Customer service representatives must be able to provide information in writing, by phone, or in person so that customers can understand them.

Customer-service skills. Representatives help companies retain customers by answering their questions and complaints in a helpful and professional manner.

Interpersonal skills. Representatives should be able to create positive interactions with customers.

Listening skills. Representatives must listen carefully and understand a customer’s situation in order to assist them.

Patience. Representatives should be patient and polite, especially when interacting with dissatisfied customers.

Problem-solving skills. Representatives must determine solutions to a customer’s problem. By resolving issues effectively, representatives contribute to customer loyalty and retention.

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Patient Service Associate jobs

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Patient Service Associate Career Paths

Patient Service Associate
Crew Member Specialist Staff Accountant
Accounts Receivable Manager
6 Yearsyrs
Patient Service Representative Patient Care Coordinator Nursing Director
Administrative Director
8 Yearsyrs
Patient Service Coordinator Front Desk Coordinator Office Manager
Administrative Manager
6 Yearsyrs
Unit Secretary Office Manager Billing Specialist
Billing Manager
7 Yearsyrs
Patient Service Representative Billing Specialist
Billing Supervisor
6 Yearsyrs
Team Leader Human Resources Coordinator Business Office Manager
Business Office Director
8 Yearsyrs
Registered Nurse Case Manager Human Resources Coordinator
Business Office Manager
8 Yearsyrs
Patient Access Representative Registered Nurse Case Manager
Career Manager
6 Yearsyrs
Career Counselor Program Manager Program Director
Clinical Director
9 Yearsyrs
Unit Secretary Registered Nurse Staff Nurse
Clinical Manager
8 Yearsyrs
Phlebotomist Licensed Practical Nurse MD
Office Manager
5 Yearsyrs
Registered Nurse Staff Nurse
Patient Care Manager
9 Yearsyrs
Referral Coordinator Licensed Practical Nurse Nurse Manager
Patient Services Manager
8 Yearsyrs
Patient Service Coordinator Billing Specialist Practice Manager
Practice Administrator
10 Yearsyrs
Crew Member Operator Office Manager
Practice Manager
9 Yearsyrs
Referral Coordinator Scheduler Front Office Manager
Revenue Manager
8 Yearsyrs
Career Counselor Human Resources Coordinator Program Manager
Service Director
9 Yearsyrs
Phlebotomist Service Technician Equipment Operator
Service Supervisor
6 Yearsyrs
Patient Access Representative Scheduler Operations Manager
Site Manager
7 Yearsyrs
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Patient Service Associate Demographics

Gender

  • Female

    80.1%
  • Male

    17.3%
  • Unknown

    2.6%

Ethnicity

  • White

    79.1%
  • Hispanic or Latino

    11.6%
  • Asian

    6.9%
  • Unknown

    1.8%
  • Black or African American

    0.6%
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Languages Spoken

  • Spanish

    70.7%
  • French

    5.2%
  • Korean

    3.4%
  • Italian

    3.4%
  • Lithuanian

    1.7%
  • Chinese

    1.7%
  • Vietnamese

    1.7%
  • Romanian

    1.7%
  • Cantonese

    1.7%
  • Gujarati

    1.7%
  • Carrier

    1.7%
  • Hindi

    1.7%
  • Polish

    1.7%
  • Thai

    1.7%
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Patient Service Associate

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Patient Service Associate Education

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Real Patient Service Associate Salaries

Job Title Company Location Start Date Salary
Patient Outreach Associate Rehabilitation and Management Services, LLC Houston, TX Aug 16, 2010 $33,238
Patient Outreach Associate Therapy Experts, Inc. Houston, TX Aug 16, 2010 $33,238
Patient Outreach Associate Our Lady of Remedy Hospice, LLC Houston, TX Aug 15, 2010 $33,238
Patient Outreach Associate Rehabilitation and Management Services, LLC Houston, TX Oct 01, 2010 $33,238

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Top Skills for A Patient Service Associate

ElectronicMedicalRecordsCustomerServicePatientServicesInsuranceInformationPatientInformationPatientCareDataEntryInsuranceCompaniesPhoneCallsPatientCheckIn/OutEmergencyInsuranceVerificationFrontDeskPatientRegistrationPatientAccountsIDXRadiologyNewPatientChartsTriageHippa

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Top Patient Service Associate Skills

  1. Electronic Medical Records
  2. Customer Service
  3. Patient Services
You can check out examples of real life uses of top skills on resumes here:
  • Maintain patient electronic medical records.
  • Provided timely feedback to staff concerning customer service performance from patients.
  • Verified benefits and eligibility and obtained authorizations for patient services.
  • Handled daily heavy flow of paperwork for administrative personnel on collection and verification of demographic and insurance information.
  • Maintained patient privacy and confidential patient information.

Top Patient Service Associate Employers

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