What is a Patient Service Associate

Patient Service Associates help patients access medical services and ensure they are highly satisfied. They greet patients, take phone calls, and refer patients to appropriate medical staff. They schedule appointments and prepare documents for admission and discharge. Also, they handle billing activities to ensure accurate billing information is submitted and required standards are met. Additionally, they collect cash and credit card payments from patients.

Patient service associates are responsible for follow-up sessions and overseeing the routine needs of patients. They also maintain a clean, organized, and pleasant waiting room during business hours.

Employers require at least a bachelor's degree in medical administration or a related field. Key skills for this position include interpersonal, listening, customer service, problem-solving, and communication skills. You must be familiar with basic medical jargon and healthcare systems. The base salary for this position ranges from $35,663 to $52,078, with an average gross salary of $42,258.

There is more than meets the eye when it comes to being a Patient Service Associate. For example, did you know that they make an average of $14.89 an hour? That's $30,978 a year!

Between 2018 and 2028, the career is expected to grow -2% and produce -51,600 job opportunities across the U.S.

What Does a Patient Service Associate Do

There are certain skills that many Patient Service Associates have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed Communication skills, Computer skills and Customer-service skills.

Learn more about what a Patient Service Associate does

How To Become a Patient Service Associate

If you're interested in becoming a Patient Service Associate, one of the first things to consider is how much education you need. We've determined that 37.5% of Patient Service Associates have a bachelor's degree. In terms of higher education levels, we found that 4.2% of Patient Service Associates have master's degrees. Even though some Patient Service Associates have a college degree, it's possible to become one with only a high school degree or GED.

Choosing the right major is always an important step when researching how to become a Patient Service Associate. When we researched the most common majors for a Patient Service Associate, we found that they most commonly earn Bachelor's Degree degrees or Associate Degree degrees. Other degrees that we often see on Patient Service Associate resumes include High School Diploma degrees or Diploma degrees.

You may find that experience in other jobs will help you become a Patient Service Associate. In fact, many Patient Service Associate jobs require experience in a role such as Customer Service Representative. Meanwhile, many Patient Service Associates also have previous career experience in roles such as Cashier or Administrative Assistant.

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Average Salary
$30,978
Average Salary
Job Growth Rate
-2%
Job Growth Rate
Job Openings
102,465
Job Openings
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Patient Service Associate Career Paths

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Average Salary for a Patient Service Associate

Patient Service Associates in America make an average salary of $30,978 per year or $15 per hour. The top 10 percent makes over $37,000 per year, while the bottom 10 percent under $25,000 per year.
Average Salary
$30,978
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Patient Service Associate Resumes

Designing and figuring out what to include on your resume can be tough, not to mention time-consuming. That's why we put together a guide that is designed to help you craft the perfect resume for becoming a Patient Service Associate. If you're needing extra inspiration, take a look through our selection of templates that are specific to your job.

Learn How To Write a Patient Service Associate Resume

At Zippia, we went through countless Patient Service Associate resumes and compiled some information about how to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

View Patient Service Associate Resume Examples And Templates

Patient Service Associate Demographics

Patient Service Associate Gender Statistics

female

72.8 %

male

23.0 %

unknown

4.2 %

Patient Service Associate Ethnicity Statistics

White

59.2 %

Hispanic or Latino

17.4 %

Black or African American

12.8 %

Patient Service Associate Foreign Languages Spoken Statistics

Spanish

71.9 %

French

6.7 %

Italian

5.6 %
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Patient Service Associate Education

Patient Service Associate Majors

20.2 %
7.9 %

Patient Service Associate Degrees

Bachelors

37.5 %

Associate

22.5 %

High School Diploma

19.5 %

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None
High School / GED
Associate
Bachelor's
Master's
Doctorate

Top Colleges for Patient Service Associates

1. University of Pennsylvania

Philadelphia, PA • Private

In-State Tuition
$55,584
Enrollment
10,764

2. New York University

New York, NY • Private

In-State Tuition
$51,828
Enrollment
26,339

3. Maria College of Albany

Albany, NY • Private

In-State Tuition
$15,140
Enrollment
876

4. Howard University

Washington, DC • Private

In-State Tuition
$26,756
Enrollment
6,166

5. University of Virginia

Charlottesville, VA • Private

In-State Tuition
$17,653
Enrollment
16,405

6. Northwestern University

Evanston, IL • Private

In-State Tuition
$54,568
Enrollment
8,451

7. Pennsylvania State University

University Park, PA • Private

In-State Tuition
$18,454
Enrollment
40,108

8. California State University - Bakersfield

Bakersfield, CA • Private

In-State Tuition
$7,309
Enrollment
9,142

9. Stanford University

Stanford, CA • Private

In-State Tuition
$51,354
Enrollment
7,083

10. University of Southern California

Los Angeles, CA • Private

In-State Tuition
$56,225
Enrollment
19,548
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Online Courses For Patient Service Associate That You May Like

Patient Safety
coursera

Preventable patient harms, including medical errors and healthcare-associated complications, are a global public health threat. Moreover, patients frequently do not receive treatments and interventions known to improve their outcomes. These shortcomings typically result not from individual clinicians' mistakes, but from systemic problems - communication breakdowns, poor teamwork, and poorly designed care processes, to name a few.\n\nThe Patient Safety & Quality Leadership Specialization covers t...

PrEParing: PrEP for Providers and Patients
coursera

Pre-Exposure Prophylaxis (PrEP) using the antiretroviral medication emtricitibine/tenofovir approved in countries around the world is a highly effective means of reducing transmission of HIV through sexual encounters and needle sharing. This Johns Hopkins University course PrEPares you with essential information, concepts and practical advice regarding PrEP from leaders in the field. A first of its kind learning opportunity, both providers and patients learn from the same experts through content...

Applying Health Coaching in Patient Care
edX (Global)

For health practitioners, having knowledge of treatment protocols is not enough. They must be able to inspire behavior change in their patients. In order for the treatment to be effective patients must be empowered to implement therapeutic approaches in their lives. In this course, you will learn about health coaching, which is an effective method for helping patients change their behaviors. Health coaching uses a blend of evidence-based strategies, interventions and communication to actively...

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Top Skills For a Patient Service Associate

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 20.7% of Patient Service Associates listed Patient Care on their resume, but soft skills such as Communication skills and Computer skills are important as well.

12 Patient Service Associate RESUME EXAMPLES

Best States For a Patient Service Associate

Some places are better than others when it comes to starting a career as a Patient Service Associate. The best states for people in this position are New York, Connecticut, Delaware, and Washington. Patient Service Associates make the most in New York with an average salary of $42,722. Whereas in Connecticut and Delaware, they would average $38,976 and $38,341, respectively. While Patient Service Associates would only make an average of $37,056 in Washington, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.

1. New York

Total Patient Service Associate Jobs:
2,427
Highest 10% Earn:
$64,000
Location Quotient:
1.17
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

2. Connecticut

Total Patient Service Associate Jobs:
656
Highest 10% Earn:
$57,000
Location Quotient:
1.22
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

3. New Hampshire

Total Patient Service Associate Jobs:
380
Highest 10% Earn:
$45,000
Location Quotient:
1.34
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here
Full List Of Best States For Patient Service Associates

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