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Become A Patient Service Associate

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Working As A Patient Service Associate

  • Documenting/Recording Information
  • Performing for or Working Directly with the Public
  • Getting Information
  • Assisting and Caring for Others
  • Establishing and Maintaining Interpersonal Relationships
  • Deal with People

  • Unpleasant/Angry People

  • $31,720

    Average Salary

What Does A Patient Service Associate Do

Customer service representatives interact with customers to handle complaints, process orders, and provide information about an organization’s products and services.

Duties

Customer service representatives typically do the following:

  • Listen to customers’ questions and concerns, and provide answers or responses
  • Provide information about products and services
  • Take orders, calculate charges, and process billing or payments
  • Review or make changes to customer accounts
  • Handle returns or complaints
  • Record details of customer contacts and actions taken
  • Refer customers to supervisors or more experienced employees

Customer service representatives answer questions or requests from customers or the public. They typically provide services by phone, but some also interact with customers face to face, by email, or live chat.

The specific duties of customer service representatives vary by industry. For example, representatives who work in banks may answer customers’ questions about their accounts. Representatives who work for utility and communication companies may help customers with service problems, such as outages. Those who work in retail stores often handle returns, process refunds, and help customers locate items. Some representatives make changes to customers’ accounts, such as updating addresses or canceling orders. Although selling is not their main job, some representatives may help generate sales while providing information about a product or service.

Customer service representatives typically use a telephone, computer, and other office equipment. For example, representatives who work in call centers answer phone calls and use computers to review and select standard responses from a list of options. Those employed in retail stores use registers to process returns or orders.

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How To Become A Patient Service Associate

Customer service representatives typically need a high school diploma and receive on-the-job training to learn the specific skills needed for the job. They should be good at communicating and interacting with people and have some experience using computers.

Education

Customer service representatives typically need a high school diploma.

Training

Customer service representatives usually receive short-term on-the-job training, lasting 2 to 3 weeks. Those who work in finance and insurance may need several months of training to learn more complicated financial regulations.

General customer-service training may focus on procedures for answering questions, information about a company’s products and services, and computer and telephone use. Trainees often work under the guidance of an experienced worker for the first few weeks of employment.

In certain industries, such as finance and insurance, customer service representatives must remain current with changing regulations.

Licenses, Certifications, and Registrations

Customer service representatives who provide information about finance and insurance may need a state license. Although licensing requirements vary by state, they usually include passing a written exam. Some employers and organizations may provide training for these exams.

Important Qualities

Communication skills. Customer service representatives must be able to provide information in writing, by phone, or in person so that customers can understand them.

Customer-service skills. Representatives help companies retain customers by answering their questions and complaints in a helpful and professional manner.

Interpersonal skills. Representatives should be able to create positive interactions with customers.

Listening skills. Representatives must listen carefully and understand a customer’s situation in order to assist them.

Patience. Representatives should be patient and polite, especially when interacting with dissatisfied customers.

Problem-solving skills. Representatives must determine solutions to a customer’s problem. By resolving issues effectively, representatives contribute to customer loyalty and retention.

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Patient Service Associate jobs

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Patient Service Associate Career Paths

Patient Service Associate
Crew Member Specialist Staff Accountant
Accounts Receivable Manager
6 Yearsyrs
Patient Service Representative Patient Care Coordinator Nursing Director
Administrative Director
8 Yearsyrs
Patient Service Coordinator Front Desk Coordinator Office Manager
Administrative Manager
6 Yearsyrs
Unit Secretary Office Manager Billing Specialist
Billing Manager
7 Yearsyrs
Patient Service Representative Billing Specialist
Billing Supervisor
6 Yearsyrs
Team Leader Human Resources Coordinator Business Office Manager
Business Office Director
8 Yearsyrs
Registered Nurse Case Manager Human Resources Coordinator
Business Office Manager
8 Yearsyrs
Patient Access Representative Registered Nurse Case Manager
Career Manager
6 Yearsyrs
Career Counselor Program Manager Program Director
Clinical Director
9 Yearsyrs
Unit Secretary Registered Nurse Staff Nurse
Clinical Manager
8 Yearsyrs
Phlebotomist Licensed Practical Nurse MD
Office Manager
5 Yearsyrs
Registered Nurse Staff Nurse
Patient Care Manager
9 Yearsyrs
Referral Coordinator Licensed Practical Nurse Nurse Manager
Patient Services Manager
8 Yearsyrs
Patient Service Coordinator Billing Specialist Practice Manager
Practice Administrator
10 Yearsyrs
Crew Member Operator Office Manager
Practice Manager
9 Yearsyrs
Referral Coordinator Scheduler Front Office Manager
Revenue Manager
8 Yearsyrs
Career Counselor Human Resources Coordinator Program Manager
Service Director
9 Yearsyrs
Phlebotomist Service Technician Equipment Operator
Service Supervisor
6 Yearsyrs
Patient Access Representative Scheduler Operations Manager
Site Manager
7 Yearsyrs
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Average Length of Employment
Surgery Scheduler 3.3 years
Registrar 2.6 years
Patient Registrar 2.5 years
Patient Liaison 2.3 years
Patient Advocate 2.3 years
Service Associate 2.1 years
Top Employers Before
Cashier 7.6%
Internship 2.9%
Server 2.8%
Clerk 2.5%
Top Employers After
Cashier 4.2%

Patient Service Associate Demographics

Gender

Female

80.1%

Male

17.3%

Unknown

2.6%
Ethnicity

White

79.1%

Hispanic or Latino

11.6%

Asian

6.9%

Unknown

1.8%

Black or African American

0.6%
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Languages Spoken

Spanish

70.7%

French

5.2%

Korean

3.4%

Italian

3.4%

Lithuanian

1.7%

Chinese

1.7%

Vietnamese

1.7%

Romanian

1.7%

Cantonese

1.7%

Gujarati

1.7%

Carrier

1.7%

Hindi

1.7%

Polish

1.7%

Thai

1.7%
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Patient Service Associate Education

Schools

University of Phoenix

10.9%

Wake Technical Community College

8.5%

Towson University

7.8%

Western Michigan University

7.8%

Strayer University

7.0%

The Community College of Baltimore County

6.2%

Kalamazoo Valley Community College

5.4%

Walden University

5.4%

Northern Virginia Community College

4.7%

Durham Technical Community College

3.9%

Kaplan University

3.9%

North Carolina Central University

3.9%

Southern Connecticut State University

3.1%

Wayne State University

3.1%

Wilmington University

3.1%

Everest Institute

3.1%

Piedmont Community College

3.1%

Delgado Community College

3.1%

Houston Community College

3.1%

Baltimore City Community College

3.1%
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Majors

Business

22.1%

Health Care Administration

14.4%

Medical Assisting Services

9.5%

Nursing

8.5%

Psychology

6.1%

General Studies

5.4%

Criminal Justice

3.7%

Social Work

2.7%

Liberal Arts

2.7%

Communication

2.5%

Kinesiology

2.4%

Nursing Assistants

2.4%

Biology

2.4%

Computer Information Systems

2.4%

Accounting

2.4%

Medical Technician

2.2%

Management

2.0%

English

2.0%

Health Sciences And Services

2.0%

Human Services

2.0%
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Degrees

Other

34.2%

Bachelors

29.6%

Associate

14.1%

Masters

9.7%

Certificate

7.3%

Diploma

3.7%

License

0.7%

Doctorate

0.7%
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Job type you want
Full Time
Part Time
Internship
Temporary

Real Patient Service Associate Salaries

Job Title Company Location Start Date Salary
Patient Outreach Associate Rehabilitation and Management Services, LLC Houston, TX Aug 16, 2010 $33,238
Patient Outreach Associate Therapy Experts, Inc. Houston, TX Aug 16, 2010 $33,238
Patient Outreach Associate Our Lady of Remedy Hospice, LLC Houston, TX Aug 15, 2010 $33,238
Patient Outreach Associate Rehabilitation and Management Services, LLC Houston, TX Oct 01, 2010 $33,238

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Top Skills for A Patient Service Associate

ElectronicMedicalRecordsCustomerServicePatientServicesInsuranceInformationPatientInformationPatientCareDataEntryInsuranceCompaniesPhoneCallsPatientCheckIn/OutEmergencyInsuranceVerificationFrontDeskPatientRegistrationPatientAccountsIDXRadiologyNewPatientChartsTriageHippa

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Top Patient Service Associate Skills

  1. Electronic Medical Records
  2. Customer Service
  3. Patient Services
You can check out examples of real life uses of top skills on resumes here:
  • Maintain patient electronic medical records.
  • Provided timely feedback to staff concerning customer service performance from patients.
  • Verified benefits and eligibility and obtained authorizations for patient services.
  • Handled daily heavy flow of paperwork for administrative personnel on collection and verification of demographic and insurance information.
  • Maintained patient privacy and confidential patient information.

Top Patient Service Associate Employers

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Patient Service Associate Videos

Patient Care Technician Jobs

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