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Become A Patient Service Associate

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Working As A Patient Service Associate

  • Documenting/Recording Information
  • Performing for or Working Directly with the Public
  • Getting Information
  • Assisting and Caring for Others
  • Establishing and Maintaining Interpersonal Relationships
  • Deal with People

  • Unpleasant/Angry People

  • $30,000

    Average Salary

What Does A Patient Service Associate Do

Customer service representatives interact with customers to handle complaints, process orders, and provide information about an organization’s products and services.

Duties

Customer service representatives typically do the following:

  • Listen to customers’ questions and concerns, and provide answers or responses
  • Provide information about products and services
  • Take orders, calculate charges, and process billing or payments
  • Review or make changes to customer accounts
  • Handle returns or complaints
  • Record details of customer contacts and actions taken
  • Refer customers to supervisors or more experienced employees

Customer service representatives answer questions or requests from customers or the public. They typically provide services by phone, but some also interact with customers face to face, by email, or live chat.

The specific duties of customer service representatives vary by industry. For example, representatives who work in banks may answer customers’ questions about their accounts. Representatives who work for utility and communication companies may help customers with service problems, such as outages. Those who work in retail stores often handle returns, process refunds, and help customers locate items. Some representatives make changes to customers’ accounts, such as updating addresses or canceling orders. Although selling is not their main job, some representatives may help generate sales while providing information about a product or service.

Customer service representatives typically use a telephone, computer, and other office equipment. For example, representatives who work in call centers answer phone calls and use computers to review and select standard responses from a list of options. Those employed in retail stores use registers to process returns or orders.

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How To Become A Patient Service Associate

Customer service representatives typically need a high school diploma and receive on-the-job training to learn the specific skills needed for the job. They should be good at communicating and interacting with people and have some experience using computers.

Education

Customer service representatives typically need a high school diploma.

Training

Customer service representatives usually receive short-term on-the-job training, lasting 2 to 3 weeks. Those who work in finance and insurance may need several months of training to learn more complicated financial regulations.

General customer-service training may focus on procedures for answering questions, information about a company’s products and services, and computer and telephone use. Trainees often work under the guidance of an experienced worker for the first few weeks of employment.

In certain industries, such as finance and insurance, customer service representatives must remain current with changing regulations.

Licenses, Certifications, and Registrations

Customer service representatives who provide information about finance and insurance may need a state license. Although licensing requirements vary by state, they usually include passing a written exam. Some employers and organizations may provide training for these exams.

Important Qualities

Communication skills. Customer service representatives must be able to provide information in writing, by phone, or in person so that customers can understand them.

Customer-service skills. Representatives help companies retain customers by answering their questions and complaints in a helpful and professional manner.

Interpersonal skills. Representatives should be able to create positive interactions with customers.

Listening skills. Representatives must listen carefully and understand a customer’s situation in order to assist them.

Patience. Representatives should be patient and polite, especially when interacting with dissatisfied customers.

Problem-solving skills. Representatives must determine solutions to a customer’s problem. By resolving issues effectively, representatives contribute to customer loyalty and retention.

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Patient Service Associate Career Paths

Patient Service Associate
Medical Assistant Registered Nurse Registered Nurse Supervisor
Nursing Director
9 Yearsyrs
Medical Assistant Licensed Practical Nurse Registered Nurse Supervisor
Nurse Manager
9 Yearsyrs
Medical Assistant Patient Care Coordinator Office Manager
Business Office Manager
7 Yearsyrs
Patient Service Representative Patient Care Coordinator Office Manager
Practice Manager
9 Yearsyrs
Patient Service Representative Patient Care Coordinator Assistant Manager
Center Manager
6 Yearsyrs
Patient Service Representative Team Leader Office Manager
Office Manager Of Human Resources
6 Yearsyrs
Office Assistant Consultant Case Manager
Patient Care Manager
5 Yearsyrs
Office Assistant Administrator Case Manager
Medical Case Manager
8 Yearsyrs
Office Assistant Executive Assistant Case Manager
Clinical Manager
8 Yearsyrs
Certified Nursing Assistant Team Leader Program Director
Clinical Director
9 Yearsyrs
Certified Nursing Assistant Team Leader Customer Service Manager
Call Center Manager
6 Yearsyrs
Certified Nursing Assistant Lead Teacher Director
Administrative Director
8 Yearsyrs
Unit Secretary Billing Specialist Accountant
Accounts Receivable Manager
6 Yearsyrs
Unit Secretary Medical Coder Billing Manager
Revenue Manager
8 Yearsyrs
Unit Secretary Medical Coder Business Office Manager
Director Of Admissions
7 Yearsyrs
Finance Counselor Medical Coder Billing Supervisor
Patient Account Manager
7 Yearsyrs
Patient Access Representative Administrator Nurse Manager
Patient Relations Director
10 Yearsyrs
Patient Access Representative Clinical Coordinator Clinical Manager
Patient Services Manager
7 Yearsyrs
Finance Counselor Accounts Receivable Specialist Office Supervisor
Supervisor, Patient Access
6 Yearsyrs
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Do you work as a Patient Service Associate?

Help others decide if this is a good career for them

Average Length of Employment
Patient Registrar 2.8 years
Patient Liaison 2.4 years
Top Careers Before Patient Service Associate
Cashier 11.0%
Internship 4.0%
Server 2.4%
Secretary 2.3%
Top Careers After Patient Service Associate
Cashier 7.1%

Do you work as a Patient Service Associate?

Average Yearly Salary
$30,000
Show Salaries
$23,000
Min 10%
$30,000
Median 50%
$30,000
Median 50%
$30,000
Median 50%
$30,000
Median 50%
$30,000
Median 50%
$30,000
Median 50%
$30,000
Median 50%
$38,000
Max 90%
Best Paying Company
Novartis
Highest Paying City
Santa Maria, CA
Highest Paying State
District of Columbia
Avg Experience Level
2.7 years
How much does a Patient Service Associate make at top companies?
The national average salary for a Patient Service Associate in the United States is $30,429 per year or $15 per hour. Those in the bottom 10 percent make under $23,000 a year, and the top 10 percent make over $38,000.

How Would You Rate The Salary Of a Patient Service Associate?

Have you worked as a Patient Service Associate? Help other job seekers by rating your experience as a Patient Service Associate.

Top Skills for A Patient Service Associate

  1. Insurance Companies
  2. Patient Care
  3. Medical Records
You can check out examples of real life uses of top skills on resumes here:
  • Obtain authorizations and referrals for procedures, tests and medications through communication with insurance companies and physician offices.
  • Received and reported vital information pertinent to patient care.
  • Coordinated the registration and admission of scheduled and emergency inpatients with the central department Maintain patient confidentiality and patient medical records.
  • Position also involves customer service, message distribution, ancillary scheduling and preparation and referrals management.
  • Delivered exceptional administrative duties in a fast-paced Critical Unit including scheduling, medical records and patient service.

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Average Salary:

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Top 10 Best States for Patient Service Associates

  1. North Dakota
  2. Alaska
  3. Wisconsin
  4. Minnesota
  5. Massachusetts
  6. Indiana
  7. Washington
  8. Iowa
  9. New Hampshire
  10. Ohio
  • (38 jobs)
  • (21 jobs)
  • (224 jobs)
  • (240 jobs)
  • (488 jobs)
  • (248 jobs)
  • (267 jobs)
  • (116 jobs)
  • (80 jobs)
  • (308 jobs)

Patient Service Associate Resume Examples And Tips

The average resume reviewer spends between 5 to 7 seconds looking at a single resume, which leaves the average job applier with roughly six seconds to make a killer first impression. Thanks to this, a single typo or error on your resume can disqualify you right out of the gate. At Zippia, we went through over 3,197 Patient Service Associate resumes and compiled some information about how best to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

Learn How To Create A Top Notch Patient Service Associate Resume

View Resume Examples

Patient Service Associate Demographics

Gender

Female

67.1%

Unknown

17.1%

Male

15.8%
Ethnicity

White

60.4%

Hispanic or Latino

15.7%

Black or African American

13.4%

Asian

6.9%

Unknown

3.6%
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Foreign Languages Spoken

Spanish

71.9%

French

6.7%

Italian

5.6%

Filipino

3.4%

Tagalog

2.2%

Korean

2.2%

Romanian

1.1%

Ilocano

1.1%

Gujarati

1.1%

Carrier

1.1%

Hindi

1.1%

Polish

1.1%

Thai

1.1%
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Patient Service Associate Education

Schools

University of Phoenix

16.1%

Strayer University

7.7%

Durham Technical Community College

6.4%

Kaplan University

6.4%

The Community College of Baltimore County

5.1%

Wake Technical Community College

5.1%

Towson University

4.8%

Cuyahoga Community College

4.8%

Western Michigan University

4.8%

Baltimore City Community College

4.5%

Washtenaw Community College

3.5%

Everest Institute

3.5%

University of Maryland - University College

3.5%

Ohio State University

3.5%

North Carolina Central University

3.5%

Northern Virginia Community College

3.5%

Ashford University

3.2%

The Academy

3.2%

Piedmont Community College

3.2%

Eastern Michigan University

3.2%
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Majors

Business

19.9%

Health Care Administration

15.1%

Medical Assisting Services

11.4%

Nursing

10.0%

Psychology

6.1%

General Studies

3.7%

Criminal Justice

3.3%

Management

3.1%

Liberal Arts

2.9%

Accounting

2.6%

Nursing Assistants

2.5%

Human Services

2.5%

Biology

2.5%

Communication

2.5%

Social Work

2.3%

Health Sciences And Services

2.0%

Medical Technician

2.0%

Public Health

1.9%

Computer Information Systems

1.8%

Education

1.7%
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Degrees

Other

31.8%

Bachelors

30.5%

Associate

16.0%

Certificate

8.4%

Masters

8.2%

Diploma

4.1%

License

0.7%

Doctorate

0.3%
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