Patient service associate resume examples from 2026
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How to write a patient service associate resume
Craft a resume summary statement
A well-written resume summary is basically an elevator pitch. You are summing up your skills and experience in a few sentences to wow recruiters, hiring managers, and decision makers into giving you an interview. Here are some tips to putting your best foot first with your resume summary:
Step 1: Mention your current job title or the role you're pursuing.
Step 2: Include your years of experience in patient service associate-related roles. Consider adding relevant company and industry experience as relevant to the job listing.
Step 3: Highlight your greatest accomplishments. Here is your chance to make sure your biggest wins aren't buried in your resume.
Step 4: Again, keep it short. Your goal is to summarize your experience and highlight your accomplishments, not write a paragraph.
These four steps should give you a strong elevator pitch and land you some patient service associate interviews.Please upload your resume so Zippia’s job hunt AI can draft a summary statement for you.
List the right project manager skills
Use your Skills section to show you have the knowledge and technical ability to do the job. Here is how to make the most of your skills section and make sure you have the right keywords:
- Look at the job listing and skills listed. You need to include the exact keywords from the job description to get your resume in front of an actual human. Do you have those skills? Fantastic! Be sure to list them.
- Include as many relevant hard or technical patient service associate skills as possible for each job you apply to.
- Be specific with the skills you have and be sure you are using the most up to date and accurate terms.
Here are example skills to include in your “Area of Expertise” on a patient service associate resume:
- Patients
- Customer Service
- Medical Terminology
- Patient Care
- Patient Service
- HIPAA
- Excellent Organizational
- Patient Calls
- Data Entry
- Allergies
- Patient Rooms
- Patient Satisfaction
- Insurance Coverage
- PSA
- Excellent Interpersonal
- Patient Identification
- Phone Calls
- Triage
- Hippa
- PET
- Front Desk
- Cash Management
- Strong Computer
- Patient Flow
- Encounter Forms
- Insurance Eligibility
- Insurance Verification
- Cycle Management
- Insurance Cards
- Telephone Calls
Zippia’s AI can customize your resume for you.
How to structure your work experience
Your employment history is arguably one of the most important parts of your resume. It shows you have experience and foundation in your field to successfully master the patient service associate position. Here is how to most effectively structure your work experience:
- List your most recent experience first, followed by earlier roles in reverse chronological order. Employers care about your most recent experience the most.
- Start with your job title, company name, city, and state on the left. Align dates in month and year format on the right-hand side.
- Include only recent, relevant jobs.
How to write patient service associate experience bullet points
Your resume is not a list of responsibilities or a job description. Instead, it is your chance to show your accomplishments and show why you're good at what you do.
- Use the What, How, and Why format. Answering these questions turns a bland job description into an effective showcase of your abilities.
- What were your responsibilities or goals?
- How did you accomplish them?
- Why were your results important? (How did it impact your company? Can you quantify the results in numbers? )
Here are examples from great patient service associate resumes:
Work history example #1
Patient Service Associate
Aspen Dental Management
- Verified insurance and entered each benefit breakdown into Aspen's system as to accurately provide patients with estimates at checkout.
- Created and audited patient charts and managed Aspen mail tote.
- Entered patient insurance information into Aspen data system.
- Promoted to CSR II after 8 months of employment.
- Scheduled all appointments for radiology department.
Work history example #2
Patient Service Associate
Gillette Children's Specialty Healthcare
- Processed Release for Medical Information while complying with all HIPPA regulations.
- Obtained demographic and insurance information for pre-registration on all outpatient radiology patients.
- Worked with other members of empowerment team, helping patients achieve appointment and treatment goals and translating into organization meeting goals.
- Trained new PSR's in all aspects of the position.
- Contacted insurance companies for patient billing operations including knowledgeable in ICD-10, CPT, online insurance eligibility/authorizations, and scheduling diagnostic/specialty referrals
Work history example #3
Patient Service Associate
Baptist Hospital
- Maintained privacy and confidentiality of patient information according to HIPPA guidelines.
- Pre-registered patients for procedures, pre-certification of insurances, scheduling surgeries, record filing, and ICD-9 coding.
- Mentored and trained new hire PSR s as well as I was a Point of Contact (POC).
- Used CPT & ICD-9 codes on a daily, also coordinated with the management team concerning financial and data operations.
- Checked in and registered patients to the Emergency Room following all Novant Health policies while maintaining EMTALA and HIPAA guidelines.
Work history example #4
Patient Service Associate
Saint Luke's Health System
- Demonstrated history of producing accurate, timely reports meeting stringent HMO and insurance guidelines.
- Verified cash postings for Medicare, Medicaid, Tricare, and VA Payments.
- Created and audited patient charts and managed Aspen mail tote.
- Gained experience with HIPPA compliance, insurance benefits, and with navigating multiple systems simultaneously with accuracy.
- Dispensed medication and administered First Aid, as well as, CPR in the event of emergencies.
Zippia’s AI can customize your resume for you.
Add an education section to your resume
- The highest degree you have achieved.
- TWhere you attended school, and the dates (Although if you graduated some time ago, leave the date off to avoid ageism)
- TField of study
- TAny honors, relevant coursework, achievements, or pertinent activities
Here are some examples of good education entries from patient service associate resumes:
Bachelor's Degree in business
American InterContinental University, Chandler, AZ
2005 - 2008
Master's Degree in liberal arts
Henry Ford College, Dearborn, MI
2012 - 2013
Highlight your patient service associate certifications on your resume
If you have any additional certifications, add them to the certification section.
Start simple. Include the full name of the certification. It's also good to mention the organization that issued the certification. Next, specify when you obtained the certification.
If you have any of these certifications, be sure to include them on your patient service associate resume:
- Certified Medical Administrative Assistant (CMAA)
- Certified Medical Office Manager (CMOM)
- Nationally Certified Medical Office Assistant (NCMOA)