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Patient service associate skills for your resume and career

Updated January 8, 2025
4 min read
Patient service associate example skills
Below we've compiled a list of the most critical patient service associate skills. We ranked the top skills for patient service associates based on the percentage of resumes they appeared on. For example, 22.2% of patient service associate resumes contained patients as a skill. Continue reading to find out what skills a patient service associate needs to be successful in the workplace.

15 patient service associate skills for your resume and career

1. Patients

Here's how patient service associates use patients:
  • Limited experience in attending patients needs, while performed in accordance with existing regulatory and hospital standards.
  • Obtained accurate and detailed diagnostic, demographic and financial information for patients requesting emergency hospital services.

2. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how patient service associates use customer service:
  • Provided exceptional customer service to internal and external customers; resolves any customer requests in a timely and accurate manner.
  • Used customer service skills to accurately schedule office appointments and outpatient procedures for patients, mailed appointment information to patients.

3. Medical Terminology

Here's how patient service associates use medical terminology:
  • Demonstrate basic knowledge of medical terminology and financial policies to patients.
  • Enter diagnostic codes and charges (medical terminology) into the IDX system.

4. Patient Care

Patient care entails the diagnosis, recovery, and control of sickness as well as the maintenance of physical and emotional well-being through the use of healthcare providers' services. Patient care is described as services provided to patients by health practitioners or non-professionals under guidance.

Here's how patient service associates use patient care:
  • Coordinated impatient transfers to rehabilitation and sub-acute facilities to maximize efficiency and ensure optimal patient care.
  • Communicate clearly with medical and clerical staff to facilitate effective and efficient patient care.

5. Patient Service

Patient service also called patient care service are those activities carried out by the staff for or on behalf of a patient to provide the care that allows timely access to their needed services following the best practices. Examples include services like development and maintenance of patients records, admission to service, assignment of personnel, involvement in the patient's care, etc.

Here's how patient service associates use patient service:
  • Delivered exceptional administrative duties in a fast-paced Critical Unit including scheduling, medical records and patient service.
  • Provided administrative support for the Patient Service and marketing departments.

6. HIPAA

Here's how patient service associates use hipaa:
  • Increased HIPAA compliance by enhancing the patient audit process through consistent audit of 30 charts per week.
  • Copied, verified, and processed patient health insurance information according to HIPAA and/or departmental guidelines.

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7. Excellent Organizational

Here's how patient service associates use excellent organizational:
  • Keep records orderly and prioritizing tasks with excellent organizational skills.
  • Possess excellent organizational, leadership, interpersonal and communication skills.

8. Patient Calls

A patient calls is the call made by a person receiving or under medical treatment or care to the hospital or a physician taking care of such person.

Here's how patient service associates use patient calls:
  • Answered 6 line phone system Greeted and assisted all patient calls in a professional, friendly manner.
  • Responded to more than 100 patient calls daily and appropriately connected them with requested provider.

9. Data Entry

Data entry means entering data into a company's system with the help of a keyboard. A person responsible for entering data may also be asked to verify the authenticity of the data being entered. A person doing data entry must pay great attention to tiny details.

Here's how patient service associates use data entry:
  • Worked diligently and efficiently doing data entry and processing medical records requests and attorney requests.
  • Performed data entry that includes entering information in encounter forms.

10. Allergies

Here's how patient service associates use allergies:
  • Obtained information about the patient's medical history, drug history, complaints and allergies.

11. Patient Rooms

In a healthcare facility, the rooms that are specifically designed to provide a healthy and nurturing environment to a patient are called patient rooms. Patient rooms are equipped with all the basic medical appliances such as patient beds, ventilators, electrocardiograms, etc. Patients prior to or after surgery reside in the patient rooms that helps in recovering the health to normal.

Here's how patient service associates use patient rooms:
  • Stocked patient room supplies such as blood and plasma packs, patient prescriptions, and provided general room maintenance.
  • Restock supplies for the department to include the removal and appropriate dispensation of supplies left in patient rooms.

12. Patient Satisfaction

Here's how patient service associates use patient satisfaction:
  • Designed and Implemented new patient check-in process that increased efficiency and patient satisfaction.
  • Provide administrative Support to clinical and managerial staff to ensure patient satisfaction.

13. Insurance Coverage

Here's how patient service associates use insurance coverage:
  • Assisted patient's without medical insurance coverage, in completing a medical assistance application.
  • Review patient's insurance coverage and obtained insurance referrals and authorizations when needed.

14. PSA

Here's how patient service associates use psa:
  • Trained new emergency room PSA staff for all phases of ER patient processing.
  • Provided daily support/training to new hires as well as existing PSA's.

15. Excellent Interpersonal

Here's how patient service associates use excellent interpersonal:
  • Trained in and maintained excellent interpersonal and communications skills that complement proven creative problem solving capabilities.
  • Position required heavy public interaction and excellent interpersonal and problem solving skills.
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List of patient service associate skills to add to your resume

The most important skills for a patient service associate resume and required skills for a patient service associate to have include:

  • Patients
  • Customer Service
  • Medical Terminology
  • Patient Care
  • Patient Service
  • HIPAA
  • Excellent Organizational
  • Patient Calls
  • Data Entry
  • Allergies
  • Patient Rooms
  • Patient Satisfaction
  • Insurance Coverage
  • PSA
  • Excellent Interpersonal
  • Patient Identification
  • Phone Calls
  • Triage
  • Hippa
  • PET
  • Front Desk
  • Cash Management
  • Strong Computer
  • Patient Flow
  • Encounter Forms
  • Insurance Eligibility
  • Insurance Verification
  • Cycle Management
  • Insurance Cards
  • Telephone Calls
  • Cleanliness
  • Radiology
  • Compassion
  • Rehabilitation
  • Patient Confidentiality
  • Home Health
  • CPT
  • Collection Policies
  • Return Appointments
  • Strong Customer Service
  • Patient Demographic Data
  • Computer System
  • Billing System
  • IDX
  • Patient Registration
  • Medical Equipment
  • History Sheets
  • Stretchers

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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