Top Patient Service Associate Skills

Below we've compiled a list of the most important skills for a Patient Service Associate. We ranked the top skills based on the percentage of Patient Service Associate resumes they appeared on. For example, 12.8% of Patient Service Associate resumes contained Insurance Companies as a skill. Let's find out what skills a Patient Service Associate actually needs in order to be successful in the workplace.

The six most common skills found on Patient Service Associate resumes in 2020. Read below to see the full list.

1. Insurance Companies

high Demand
Here's how Insurance Companies is used in Patient Service Associate jobs:
  • Obtain authorizations and referrals for procedures, tests and medications through communication with insurance companies and physician offices.
  • Called insurance companies to verify insurance eligibility and input all information into computer.
  • Verified insurance information for every patient and corresponded with insurance companies.
  • Contacted insurance companies and other sister agencies to verify patient insurance.
  • Maintained effective working relationships with health insurance companies and provider representatives.
  • Contacted insurance companies to confirm and receive authorization for patients.
  • Developed working knowledge of insurance companies and their requirements.
  • Answer calls from patients, physicians, insurance companies and other UTMB departments by responding and or directing to appropriate individual.
  • Act as a liaison between physicians and administrative staff, as well as patients and various insurance companies.
  • Billed accurate medical claims to insurance companies, post payments, prepared invoices for credit and billing purposes.
  • Answer over eighty telephone inquiries, from patients as well as insurance companies and transportation agencies daily.
  • Resolve incorrect payments, EOB rejections and ensure payments are promptly collected from insurance companies and patients.
  • Make calls to physicians, hospitals, and insurance companies regarding patients' admissions and transfer requests.
  • Use of ICD9 code to acquire clinical approval for medical imaging and test from insurance companies.
  • Coordinated with insurance companies to ensure proper filing of documentation for billing and payment.
  • Acted as a liaison between the doctors and insurance companies to ensure maximum reimbursement.
  • Determine appropriate medical codes for physician procedures in order to bill insurance companies.
  • Review account issues and worked with patients and insurance companies to resolve.
  • Completed coding sheets to be processed for payment from insurance companies.
  • Verify insurance, create reports and send to insurance companies.

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2. Patient Care

high Demand
Here's how Patient Care is used in Patient Service Associate jobs:
  • Coordinated impatient transfers to rehabilitation and sub-acute facilities to maximize efficiency and ensure optimal patient care.
  • Communicate clearly with medical and clerical staff to facilitate effective and efficient patient care.
  • Communicate respectfully with patients to coordinate patient care.
  • Performed indirect patient care procedures.
  • Supported nurses in their daily duties to include retrieving patient information, administering patient care, and transferring and transporting patients.
  • Provide basic patient care, such as bathing, bed making, skin care, incontinence care and toileting duties.
  • Participated in developing hospital-wide patient care programs, nursing policies and procedures and hospital-wide plan for provision of patient care.
  • Performed duties such as patient care, housekeeping, errands, relieving receptionist and stocking supplies in a hospital environment.
  • Know the location of all departments and patient care areas, life safety procedures and notification of emergency situations.
  • Directed managers in using quality management results for continuous improvement of patient care, staff performance and system functions.
  • Work cooperatively and professionally with physicians, staff, insurance companies and other professionals to ensure excellent patient care.
  • Collaborated with other medical offices, hospitals and insurance companies in order to coordinate patient care.
  • Registered patients for inpatient and outpatient care, providing stellar customer service to patients and staff.
  • Support the patient care provider, physician, and other staff demonstrating professional and timely service.
  • Facilitated meetings and Shared Governance to improve ways of boosting employee morale and patient care.
  • Facilitated patient care by coordinating communication between patients, their parents and the nursing staff.
  • Worked as a team member to facilitate patient care and optimize the revenue cycle.
  • Worked as a patient care rep in a very fast paced emergency room environment.
  • Provided Patient care, transports, and assistance in emergency (CODE) situations.
  • Maintained excellent communication with patients and their families as well as patient care team.

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3. Medical Records

high Demand
Here's how Medical Records is used in Patient Service Associate jobs:
  • Coordinated the registration and admission of scheduled and emergency inpatients with the central department Maintain patient confidentiality and patient medical records.
  • Maintained contact with Medical Records and other departments to obtain and analyze additional patient information to document and process bills.
  • Managed the receptionist area, including greeting patients and responding to requests for information involving medical records and medical billing.
  • Maintain electronic medical records: filing history sheets, ancillary reports, and supplemental documentation including patient insurance verification.
  • Research patient demographic information on potential duplicate medical records, merge duplicate patient records in multiple systems.
  • Delivered exceptional administrative duties in a fast-paced Critical Unit including scheduling, medical records and patient service.
  • Worked diligently and efficiently doing data entry and processing medical records requests and attorney requests.
  • Process insurance verification; scan documents for electronic medical records and cashier.
  • Maintain and process medical records requests according to hospital policy and regulations.
  • Maintain medical records and keep confidential records filed in chronological order.
  • Audited medical records for physicians to seek medical information of patient.
  • Requested, received and electronically filed patient medical records.
  • Assembled, audited and electronically scanned medical records information.
  • Maintained medical records according to state and federal regulations.
  • Maintain accurate medical records according to prescribed regulatory practices.
  • Transmit correspondence and medical records by electronic fax.
  • Managed medical records for Internal Medicine office.
  • Scan all necessary documents into medical records.
  • Determine applicable co-payments for patient Medical records.
  • Organized and maintained confidential medical records.

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4. Customer Service

high Demand
Here's how Customer Service is used in Patient Service Associate jobs:
  • Demonstrated role model behavior to staff by: focused customer service and professional /courteous interactions with customers/providers/peers.
  • Worked in customer service, and handling message distribution, ancillary scheduling and preparation and referrals management.
  • Provide exceptional customer service while interviewing patients in a fast paced environment to obtain registration information.
  • Provided excellent customer service to patients and staff, resulting in efficient and collaborative environment.
  • Position also involves customer service, message distribution, ancillary scheduling and preparation.
  • Work closely with patients and medical professionals while utilizing exemplary customer service skills.
  • Provided customer service to members and all medical providers regarding prescription orders.
  • Position involves customer service and the preparation and management of referrals.
  • Provide special assignments as directed to perform customer service recovery tasks.
  • Registered outpatients, provided customer service, and scheduled appointments.
  • Prepared prescriptions Managed inventories Resolved billing matters Provided excellent customer service
  • Resolve patient equipment problems while demonstrating exceptional customer service skills.
  • Maintained positive customer service referring unresolved issues to appropriate supervisor.
  • Managed and trained new customer service representatives and associates.
  • Provided customer service to patients in an ambulatory setting.
  • Provided customer service to patients seeking outpatient treatment.
  • Provide patients and visitors with friendly prompt customer service * Opening and closing office and processing required reports for the day.
  • Up most customer service with our patients, and making them feel that they want to come back again and again.
  • Performed superior customer service; interact with patients on daily basis to build trust and provide overall patients quality care.
  • Perform duties such as data entry, answering telephone and answering logistics questions, customer service, and organizing orders.

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5. Patient Service

high Demand
Here's how Patient Service is used in Patient Service Associate jobs:
  • Interviewed patients to secure registration information for emergency and outpatient services.
  • Provided administrative support for the Patient Service and marketing departments.
  • Verified benefits and eligibility and obtained authorizations for patient services.
  • Exemplified professionalism, with efficient and accurate handling of multiple patient service functions catering to a broad customer base.
  • Scheduled office visit appointments for outpatient services and procedures, wellness and sports checkups and sick visits.
  • Traveled to medical conferences throughout the country to promote patient services and physician training programs.
  • Coordinate patient service activities associated with booking, processing, shipping, and taking orders.
  • Served as a lead in Patient Services Associate classification over 4 other team members.
  • Admit patients to inpatient services electronically at time of admission.
  • Assisted the Team Leader in training new Patient Services Associates.
  • Implement innovative ideas to enhance patient service & flow.
  • Worked patient services for the new after hour clinic.
  • Provide daily patient care receiving inpatient and outpatient services.
  • Provided excellent, responsive, compassionate patient service.
  • Graduated from Patient Service Excellence Academy 5/12/14.
  • Provided support to other Patient Service Associates.
  • Promoted to patient services due to exceptional customer service/patient care.Skills UsedMaintained strict patient confidentiality (HIPAA compliance).
  • Process payments for hospitalizations and outpatient services rendered through eCheck system, credit card processing, and cash transactions.
  • Provided excellent patient service by phone, took messages, and transferred calls to appropriate individuals.
  • Assisted in Spearheading cross-functional initiative to achieve a Patient Services Associate department with in the UHSSystem.

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6. Data Entry

high Demand
Here's how Data Entry is used in Patient Service Associate jobs:
  • Inputted Data entry, ordered entry, scheduled patient exams, ensuring accuracy and confidentiality per federal laws and company policies.
  • Worked in the call center environment, process work orders, answered calls, verified medical insurance, data entry.
  • Performed dispatcher duties including answering multiple lines, data entry, and directing transporters to numerous locations within the hospital.
  • Schedule and confirmed appointments, Process medical data entry, Collected and posted payments and recorded receipts.
  • Answer phones to complete patient intake, a full data entry of medical chart and schedule appointment.
  • Greet patients, answer phones, file and perform data entry daily.
  • Performed data entry for registration, billing, and charge capture.
  • Assembled patient charts along with data entry and filing.
  • Provide data entry support as needed.
  • check in patients/reps, collect co-pays, schedule appointments/procedures/lab tests, appointment reminder calls, data entry, etc.
  • Draw blood on patients-Register patients insurances- Data entry- secretary work faxing,coping, answering phones- Centrifuge blood work
  • Assign Patients to Hospital Rooms Data Entry from the Emergency Room to Units.

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7. Phone Calls

high Demand
Here's how Phone Calls is used in Patient Service Associate jobs:
  • Collected payment for services rendered, made reminder phone calls of scheduled appointments, documented charts and filed patient charts.
  • Act as the receptionist for visitors, and serve as a central contact for phone calls and distribution of paperwork.
  • Handled a flow of over a 100 phone calls with Cisco IP Phone, having up to four different lines.
  • Answer patients phone calls to meet their needs and wants that the doctors and nurses allow them to have.
  • Assist physicians and nurses with answering phone calls, making chart copies for patient transfers or admissions.
  • Do reminder phone calls and make sure patients understand their prep for their procedure.
  • Answered and screened phone calls for staff in a professional, efficient manner.
  • Answer incoming and inter-departmental phone calls and/or routes calls to the appropriate area.
  • Answer phone calls, schedule appointments, and called patients to confirm appointments.
  • Answered phone calls and make appointments or direct the call to other departments.
  • Assisted emergency room physicians with making phone calls and retrieving patient's records.
  • Assisted clerical support in areas of duplication and answering phone calls.
  • Serve as ER communication person, answering and placing phone calls.
  • Answered and directed incoming phone calls and responded to patient inquiries.
  • Pick up incoming phone calls when receptionist wasn't around.
  • Answer telephone and direct phone calls to appropriate staff.
  • Place appointment reminder phone calls to patients.
  • Direct phone calls to corresponding departments.
  • Answered and coordinated phone calls.
  • Answered multi-line phone system, directed phone calls, collected messages, and scheduled/canceled appointments.

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8. Patient Demographic Data

high Demand
Here's how Patient Demographic Data is used in Patient Service Associate jobs:
  • Verify patient demographic data and insurance.

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9. Patient Registration

high Demand
Here's how Patient Registration is used in Patient Service Associate jobs:
  • Performed patient registration functions by verifying and/or updating demographic, insurance and registration information in accordance with established policies and procedures.
  • Perform accurate and complete patient registration, including obtaining and verifying complete demographic and insurance information.
  • Account management performed daily through Customer service, Hospital Patient registration and Insurance Verification.
  • Collected and accurately documented patient registration information.
  • Handled the patient registration process i.e., coding, insurance billing, and other functions.
  • Initiate the patient registration process by verifying patient appointment, and updating patient information.
  • Travel to different clinics site to provide Patient Registration as need it.
  • Greet patient and perform accurate and complete patient registration.
  • Handled new patient registration and referrals.
  • Handle patient registration and scheduling.
  • Scheduled and Patient Registration Prepared referrals for various specialty physicians in a timely matter.
  • Maintain accurate patients data through patient registrations and database updates.
  • Scheduled patents appointments, filed charts, answering incomingcalls and patient registration.
  • Initial patient registration through HBOC; eRecord, patient reception and assistance.
  • schedule appointment check/out patients collect copayments new patient registration transfer calls prep charts cover spine clinic in rotation

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10. Front Desk

high Demand
Here's how Front Desk is used in Patient Service Associate jobs:
  • Assist clinical administrator, front desk staff and other associates with any patient issues that may arise.
  • Worked the front desk in the Pulmonary Medicine Department, serving 3 physicians.
  • Lead front desk, scheduled appointments and checked patients in and out.
  • Coordinated all patient communication with the imaging facility front desk staff.
  • Covered for front desk and Urgent Care, when needed.
  • Front desk duties, patient registration, insurance, phones.
  • Educated new dental resident on front desk and billing procedures.
  • Help train all new registration and front desk employees.
  • Front desk check in and out collect payments.
  • Trained new staff members for front desk duties.
  • Front desk help when coverage needed.
  • Trained incoming clerical staff for registration and front desk procedures Created referrals and verified insurance information.
  • Front desk registration and patient check in Telephone operator, increased efficiency and wait time by over 50%.
  • front desk registration and checkout of Pediatric and Family Practice patients.
  • Coordinated the front desk to allow for an effective workflow.
  • Managed front desk department Answered and solved customer concerns Data entry for patient information
  • Front desk associate.. customer service specialist
  • Greeted/Assisted patients at front desk Answered Phones and maintained schedule Entered all daily charges and collected all forms of patient payments

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11. IDX

high Demand
Here's how IDX is used in Patient Service Associate jobs:
  • Make appointments or proper referrals as requested by physician; schedule clinic appointments and lab appointments in IDX.
  • Helped Front desk staff out with any clinic concerns or problems Identified correct patient information in IDX.
  • Ensured that all HIPAA forms were properly signed and the information is documented in IDX.
  • Edited IDX as needed and accurately identified the appropriate account for patient visit.
  • Enter diagnostic codes and charges (medical terminology) into the IDX system.
  • Process all secondary billing claims with provider and correct UPN# through IDX.
  • Obtain electronic referrals from various websites and enter them into IDX system.
  • Identify correct patient information in IDX, and edit IDX as needed.
  • Arrived and exited patients utilizing IDX, noting no-shows and cancellations.
  • Collect and post co-payments, identify correct patient information in IDX.
  • Verify patients insurance and load and update in CARE and IDX.
  • Check patient identification, while checking them into IDX system.
  • Check in and schedule patients using IDX verifying demographics.
  • Verify patient demographic data, edit IDX as needed.
  • Enter physicians patient diagnostics forms into the IDX software.
  • Utilize IDX provider search when missing from HCFA form.
  • Batched encounter forms or charge posting in IDX.
  • Register patients in IDX and verify insurance accordingly.
  • Charge posting in IDX and ICD-9 coding
  • Identified correct patient information in IDX.

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12. Triage

high Demand
Here's how Triage is used in Patient Service Associate jobs:
  • Assist Triage with answering and directing phone calls, relaying and/or sending messages, scheduling appointments and various paperwork assignments.
  • Created triage assessments in EMR based on patient phone calls with symptoms, duration and urgency.
  • Provided assistance for Triage while transferring/directing patients to the correct facility base.
  • Trained to welcome and register patients at ESI triage window.
  • Assessed the needs of the patients and triaged the calls according to the guidelines set forth by the practice.
  • Employed in a fast-paced call center that triages 500 calls per day on average.
  • Triaged patients evaluated by the emergency room staff to the appropriate admission units.
  • Initiate Pre-registration process so the triage nurse can assess the patient.
  • Schedule patient for upcoming appointment Scheduling patient from callback list Triage incoming calls and send message to nurses.
  • Monitor the safety inbox and ensure that cases are created and triaged based on seriousness and validity.
  • Answered after hour calls for the Cotton-O'Neil doctors Made physician referrals Entered calls into the nurses triage.
  • Answered a multiline phone system and triaged the calls to the appropriate party.

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13. Hippa

high Demand
Here's how Hippa is used in Patient Service Associate jobs:
  • Maintained confidentiality of all client's information in accordance with state/federal regulations, company policy and HIPPA requirements.
  • Maintained patient confidence and protected hospital operations by keeping information confidential under HIPPA policies.
  • Observed and complied with University standards and HIPPA regulations regarding patient privacy and confidentially.
  • Make sure all attorney request are HIPPA compliant before sending out requested claims.
  • Insured HIPPA and JCAHO regulations where met during a JCAHO inspection.
  • Completed yearly education requirements including HIPPA, OSHA and hospital safety.
  • Adhered to, observed and followed all HIPPA guidelines.
  • Clear monthly compliance tests with regards to HIPPA.
  • Uphold patient confidentiality policies as required by HIPPA.
  • Educated the guidelines of HIPPA to new employees.
  • Ensured that all HIPPA policies are in place.
  • Issued and collected receipts of HIPPA notices.
  • Maintain patient confidentiality as per HIPPA guidelines.
  • Handled information in accordance with HIPPA Laws.
  • Managed, organized and established Asthma Clinic and Allergy Clinic Maintained HIPPA and OSHA laws.
  • Explain important consents regarding HIPPA, Brookdale policy, and ambulatory care.
  • Maintained a clean environment Provided excellent customer service Followed policy/HIPPA regulations
  • Acknowledge for recognition of exceptional performance award * Trained new staff for effective performance * HIPPA training, EMR and EZCAP experience
  • Maintain a Clean Environment Provide excellent Customer Service Policy/HIPPA Regulations Respond Timely to Any Request Made for Services

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14. Patient Accounts

high Demand
Here's how Patient Accounts is used in Patient Service Associate jobs:
  • Create new patient accounts, insurance verification, authorization requests, arrange durable medical equipment deliveries, telephone inquiries
  • Processed payments and independently processed Charity Care applications for qualifying patient accounts.
  • Developed and implemented a patient check in system which was readily adopted by co-workers for tracking and processing new patient accounts.
  • Input insurance and Workers Comp Information into patient accounts and accurately posting correct charges in the database.
  • Performed office duties including patient check in, answering office telephone and collecting payment on patient accounts.
  • Processed heavy volume of patient accounts receivable on a timely basis using the appropriate transaction code.
  • Schedule patient appointments, reconcile patient accounts, coordinate with other hospital departments as required.
  • Verified patient accurate and complete patient accounts in accordance with Duke policies and procedures.
  • Welcome patients; answer and refer inquiries; update and maintain patient accounts.
  • Serve as a liaison between Patient Accounts, Payers, and Clients.
  • Followed up on patient accounts, collecting on any past due responsibility.
  • Posted Medicare patients to patient accounts and adjusted off the contractual obligation.
  • Research patient accounts for possible refunds to patient or insurance companies.
  • Scheduled all patient appointments and resolved all outstanding self-pay patient accounts.
  • Manage patient accounts, charge posting, and cash management.
  • Audited and investigated patient accounts with phone call follow ups.
  • Entered charges to patient accounts accurately via Epic.
  • Updated patient accounts and information.
  • Collected payments for patient accounts.
  • Adjusted and rebilled patient accounts to appropriately reconcile accounts receivable

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15. Radiology

average Demand
Here's how Radiology is used in Patient Service Associate jobs:
  • Check out after appointments including: scheduling follow up appointments, referral process to specialist/radiology and obtaining authorizations from insurances.
  • Scheduled tests and procedures for Radiology Department.
  • Interview Radiology Dept patients and enter their demographic and financial information into the hospital's SMS registration system.
  • Run daily report for patients who have radiology services completed, as well as other administrative duties.
  • Access patient data and locate patient information, verify and confirm patient insurance for radiology medical staff.
  • Transport patients throughout hospital from Imaging, Radiology, Dialysis, ER, etc.
  • Scheduled appointments, made referral appointments and ordered lab work and radiology studies.
  • Retrieve laboratory reports, dictations, radiology films, correspondence, etc.
  • Assisted in patient transfer to and from radiology tables as needed.
  • Performed basic cleaning of wheelchairs and stretchers used in radiology.
  • Schedule radiology exams as needed for patients.
  • Print radiology films from Synapse archive system.
  • Run patient eligibility to verify insurance *Obtained authorizations for radiology procedures
  • Coordinated with other services including interventional radiology and Pulmonary.
  • Coordinated radiology workflow during hospital off hours.
  • Registered over several different Departments in Radiology.
  • Worked as an Administrative support in diagnostic radiology department at NTU medical center as short term part time job.
  • Transport patients from emergency room to and from radiology department Placement of IV site for the radiology department.
  • Responded to inquires from nurses, labs, radiology, case managers, pharmacists and other health professionals.
  • Prepare and discuss out of pocket expenses for radiology exams, surgical procedures, and chemotherapy treatment.

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16. Hipaa

average Demand
Here's how Hipaa is used in Patient Service Associate jobs:
  • Verify patient's insurance eligibility and other pertinent information according to HIPAA regulations and hospital policies.
  • Maintained patient confidentiality according to HIPAA regulations.
  • Increased HIPAA compliance by enhancing the patient audit process through consistent audit of 30 charts per week.
  • Copied, verified, and processed patient health insurance information according to HIPAA and/or departmental guidelines.
  • Reported census for 3 hospitals, ensured compliance to HIPAA, and generated reports.
  • Engaged as facilities Epic Cadence Super User during system implementation and upheld HIPAA guidelines.
  • Maintain patient confidentiality and adhere to HIPAA laws.
  • Maintained JCAHO and HIPAA compliance regulations.
  • Adhered to all HIPAA requirements.
  • Remain compliant with HIPAA and JCAHO.
  • Evaluated compliance with HIPAA regulations and forecasted future needs to maintain regulatory compliance.
  • Create monthly clinic schedule in Excel followed by all doctors and nurses Abide by HIPAA and all confidentiality laws.
  • Maintained strict patient financial confidentiality HIPAA Compliance Exercises good judgment Maintain positive attitude Professionally and courteously verified appointment times with patients.
  • Maintain patient confidentiality in accordance with HIPAA.Wilton Meadows

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17. Medical Billing

average Demand
Here's how Medical Billing is used in Patient Service Associate jobs:
  • Trained and specialized on Medical Billing, Verification of Eligibility of Benefits.
  • Processed medical billing and interfaced with insurance carriers; verified insurance coverage.
  • Reviewed medical terminology applicable to the medical billing.
  • Completed extensive medical billing, medical coding, and maintained department statistical reports.
  • Maintained medical billing processes including monthly statements, collecting and posting payments.
  • Performed data entry of patient demographics and insurance information for medical billing.

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18. Patient Demographics

average Demand
Here's how Patient Demographics is used in Patient Service Associate jobs:
  • Registered, checked in and out of patients, interviewed and verified and updated patient demographics and insurance eligibility when applicable.
  • Managed the facility's health information system by accurately entering patient demographics and medical information.
  • Demonstrated compassion and professionalism while obtaining patient demographics and personal health information.
  • Acquire medical history and patient demographics through forms and verbal communications.
  • Greet patients, registers/updates patient demographics and insurance coverage.
  • Obtain and confirm patient demographics and insurance during registration.
  • Updated patient demographics and insurance information in computer.
  • Maintain all patient demographics and Insurance information.
  • Greet patients, check-in/check-out patients, register patient demographics, insurances and schedule appointments, process incoming referrals.
  • Ensured all patient demographics and insurance information were correct in our system.
  • Documented all new patient demographics, including insurance and created billing account.
  • Enter and verify that all patient demographics Perform patient insurance data entry.
  • Identify and verify correct patient demographics in EPIC or Maestro Care System.
  • Entered new patient demographics, updated patient information, as necessary.
  • Received promotion to Access Center Specialist Obtained and completed information on patient demographics as well as insurance information.
  • Collect insurance and identification from patients and input patient demographics and insurance information into medipac.
  • Verified and entered patient demographics 3.

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19. Computer System

average Demand
Here's how Computer System is used in Patient Service Associate jobs:
  • Worked with Confidential Patient records, documentation, and reports in both Epic computer systems and paper records.
  • Deliver and collect food trays and record input of food and drinks into the hospital computer system.
  • Completed & input all relevant information obtained from patient or referral sources into computer system.
  • Entered patient diets into computer system, and completed daily sanitation logs following strict requirements.
  • Verify that information in the computer system and make sure information was up-to-date and accurate.
  • Faxed, copied, and scanned patient's medical documents into electronic computer system.
  • Notified patients of co-payments, when applicable, documenting all information in computer system.
  • Educated patients on required forms and posted payments in the computer system.
  • Input and update confidential patient information into the Cadence computer system.
  • Used an enterprise wide clinical computer system for patient tracking.

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20. Patient Check In

average Demand
Here's how Patient Check In is used in Patient Service Associate jobs:
  • Facilitated patient check in and out procedures per hospital policy.
  • Perform patient check in by updating & verifying demographic information, collect copayments, and account balances upon check in.

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21. Medicaid

average Demand
Here's how Medicaid is used in Patient Service Associate jobs:
  • Assisted patient with completion of Medicare/Medicaid insurance paperwork for submission for approval.
  • Verified patient's health insurance, and checked Medicare/Medicaid eligibility.
  • Assisted with Physician credentialing for Medicaid and Medicare.
  • Assist with Medicaid eligibility and applications.
  • Obtained demographic and insurance information; verified Medicare, Medicaid, and 3rd party insurance carriers.
  • Cash Payment Poster, Billing Medicaid, Commercial Insurance secondary insurance companies for payments.
  • Work with outside contracts such as Medicaid, Good Sam, Hospice, etc.
  • Verified insurance using HDX, Medicaid's ARS and contacted insurance companies via telephone.
  • Advanced knowledge in Health Connect, Medicaid systems and Common Membership utilized daily.
  • Verify and update insurance and benefits, Including Medicare and Medicaid.
  • Type renewal letters and Medicaid review letters.
  • Verify insurance for Iowa and Illinois Medicaid.
  • Posted Medicare ERA's, Medicaid, insurance takebacks, credits and adjustments.
  • Planned meetings,posted charges, verified and requested authorizations from Medicaid and privateinsurance providers.

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22. Appointment Scheduling

average Demand
Here's how Appointment Scheduling is used in Patient Service Associate jobs:
  • Update and inform the PSA's of any changes in procedures, staffing and appointment scheduling.
  • Identify patients, patient check in/out, cash management, patient appointment scheduling.
  • Create referrals, appointment scheduling, took incoming calls and messages
  • Managed referrals and authorizations, registration, and appointment scheduling, handling multi-line phone system.
  • Front Desk Receptionist * Handled appointment scheduling for multiple patients and physicians, and the precertification of appointment/procedures.
  • Check in/out patients Sort and distribute mail Financial account maintenance Insurance verification Appointment scheduling
  • Front desk duties * Patient registration * Answering incoming calls * Appointment scheduling * Insurance billing * Bilingual Translation - Spanish

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23. Encounter Forms

average Demand
Here's how Encounter Forms is used in Patient Service Associate jobs:
  • Initiated the patient registration process including appointment and insurance verification, updating profile and printing encounter forms.
  • Examined encounter forms prepared by doctors to check for numerical and typographical errors.
  • Performed data entry that includes entering information in encounter forms.
  • Audit encounter forms for completeness and accuracy before batching.
  • Attach HIPPA/Medicare documents to the encounter forms and obtain signature as required by policy and procedure.
  • Prepare and audit encounter forms for completeness and accuracy and schedule tests and procedures.
  • Review of encounter forms for compliance and accuracy, billing cycle functions.
  • Reviewed encounter forms for accuracy and completeness prior to patient check-out.
  • Review encounter forms for accuracy prior to patient check out.
  • Investigate and account for missing encounter forms.
  • Retrieved and completed encounter forms.
  • Prepare daily patient encounter forms.
  • Collect co pays, detectable, balances & deposits Prepare encounter forms each day with correct patient information

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24. Medical Staff

average Demand
Here's how Medical Staff is used in Patient Service Associate jobs:
  • Work closely with medical staff to research and recommend any supply/equipment alternatives.
  • Coordinate communication between patients, family members and medical staff.
  • Worked closely with clinical and medical staff in an office based setting, and collected co-pays and payments from patients.
  • Serve in a professional and efficient manner patients, Medical Staff, guests, and hospital personnel.
  • Handle about 100 phone calls per evening shift assisting medical staff and the public.
  • Maintain and update appointment schedules based on change in availability of medical staff.
  • Compose professional letters to insurance companies and patients per request of medical staff.
  • Perform administrative duties and provide support to physicians, nurses and medical staff.
  • Acted as a liaison and translator between patient and medical staff.
  • Notified medical staff of patients needs and wants.
  • Provide clear and effective communication with medical staff.
  • Relay important information to Medical staff through electronic system EMR Schedule appointments, and provide information.

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25. Vital Signs

average Demand
Here's how Vital Signs is used in Patient Service Associate jobs:
  • Assisted patients with A.M. care, take vital signs, prep for procedures, draw blood, and obtain specimens.
  • Register patients for clinics; take and record vital signs, as appropriate to clinical operations.
  • Monitor patient's vital signs, reporting changes and accurately documenting on assigned unit.
  • Assist in taking vital signs for the patients when the nurse is busy.
  • Recorded up to the hour accounts of patient vital signs.
  • Document vital signs and other observations in the EMR.
  • Obtain vital signs and weight of patients.
  • Keep records of patient vital signs.
  • Maintain patients stability by checking vital signs,weight, and intake and output.
  • Perform urine analysis, obtain patient vital signs and assist with dilations.

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26. High Volume

average Demand
Here's how High Volume is used in Patient Service Associate jobs:
  • Maintained meticulous files and inventory of supplies needed for the proper function of a high volume office.
  • Controlled flow of in-coming and out-going correspondence as well as managed high volume phone calls.
  • Answer high volume of inbound calls daily.
  • Worked at a high volume call center Verified insurances and scheduled appointments for patients
  • Prioritized high volume work and maintained constant communication channels and emergency response during travel throughout Phoenix area facilities and homes.
  • Received award for exceptional availability upon staff shortages and helping and maintaining patient safety on high volume days.

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27. Telephone Calls

average Demand
Here's how Telephone Calls is used in Patient Service Associate jobs:
  • Answered patient telephone calls/emails; made outgoing calls to patients, caregivers, labs, physicians.
  • Demonstrated the capacity to work under pressure and manage a high volume of telephone calls.
  • Place telephone calls on request for physicians, nurses, patients, etc.
  • Screen telephone calls and direct patient questions and concerns to appropriate individuals.
  • Answered incoming telephone calls to office and handled each as appropriate.
  • Answer call bell and emergency room telephone calls Assist physicians and nurses Handle all hospital admits and discharges

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28. CPT

average Demand
Here's how CPT is used in Patient Service Associate jobs:
  • Process billing according to coding guidelines such as CPT (Billing) and ICD-9 (Diagnostics).
  • Verified services were rendered, fix coding errors using basic ICD-9 CPT-4 procedures.
  • Obtained authorizations, CPT-ICD-9 Codes and referrals for all diagnostic test and appointments.
  • Verified that CPT and ICD9 codes are applicable for charge entry reconciliation.
  • Input CPT codes for billing.
  • Charge billing for pediatric multi-physician office in addition to identifying and resolving ICD-9/ CPT code errors.
  • Input ICD-9 and CPT-4 codes for diagnostic imaging, and Cardiology reports (Stress Test, ECHOS, T.E.E).

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29. Clinical Staff

average Demand
Here's how Clinical Staff is used in Patient Service Associate jobs:
  • Answered telephone inquiries regarding the daily appointments, clinical staff availability and general information.
  • Collaborate with clinical staff leadership to improve support between clinical and clerical.
  • Forward electronic medical refill requests to clinical staff for proper dispensation.
  • Provided support for medical/clinical/non-clinical staff in whatever needed.
  • Provide general support to administrative and clinical staff.
  • Assist physicians' nurses and clinical staff to transport blood and lab request to the hospital lab.
  • Worked closely with physicians, patients, family members and clinical staff to maintain positive atmosphere.
  • Scheduled doctor appointments, submitted medication refills, and sent messages to clinical staff.
  • Provide support to clinical staff with organizing and scanning of medical documentation forms.
  • Provide secretarial support to clinical staff in the Emergency Department.
  • Request lab orders for upcoming appointments from clinical staff.
  • Directed phone calls to appropriate clinical staff.
  • Assisted Clinical staff with moving patient's.
  • Provided secretarial support the clinical staff.
  • Consult with clinical staff to determine the best method for providing services.termine best method for providing services.

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30. Return Appointments

low Demand
Here's how Return Appointments is used in Patient Service Associate jobs:
  • Make return appointments by scheduling patients into the correct appointment type, entering the primary care physician or referring physician.
  • Check out patients and schedule return appointments while maintaining an organized schedule for providers.
  • Make return appointments by scheduling patients into the correct appointment type.
  • Make return appointments if needed.

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31. Patient Files

low Demand
Here's how Patient Files is used in Patient Service Associate jobs:
  • Utilized various hospital patient database systems to load patient files and other information -Managed travel arrangements for doctors and health specialists.
  • Audit new and current patient files to verify medical necessity and satisfaction of coverage criteria.
  • Organized, established, and maintained patient files using the hospital's electronic medical record system.
  • Perform responsibilities of maintaining patient files and records for future reference.
  • Review patient files and assign codes to each service given.
  • Updated patient files and compiled and reported adverse events.
  • Ensured patient files remained compliant through frequency audits.
  • Filed paperwork in patient files Answered incoming calls Booked appointments for patients, or rescheduled/cancelled

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32. Patient Rooms

low Demand
Here's how Patient Rooms is used in Patient Service Associate jobs:
  • Restock supplies for the department to include the removal and appropriate dispensation of supplies left in patient rooms.
  • Maintained daily upkeep of 12 patient rooms, provided discharge cleaning of the patient rooms.
  • Stocked patient rooms with medical and linen supplies.
  • Maintained and prepped patient rooms.
  • Transport patient to various destinations and clean patient rooms, service breakfast, lunch and dinner.
  • Clean and Sterilize patient rooms Assist with patient trays Take patients to be discharged

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33. Medical Equipment

low Demand
Here's how Medical Equipment is used in Patient Service Associate jobs:
  • Clean and disinfect medical equipment upon patient discharge in adherence with established infection control policies.
  • Handle medical equipment safely while transporting patients.
  • Processed orders daily for durable medical equipment.
  • Received referrals from doctors, hospitals, and skilled nursing facilities to set patients up with a variety of medical equipment.
  • Handle medicine samples, prescription pads and medical equipment appropriately according to OSHA and JACHO regulations.
  • Service patients with the selection of medical equipment, supplies, and medical services.
  • Deliver, set up, and maintain durable medical equipment at the patient site.
  • Complete repairs to durable medical equipment such as wheelchairs and electric hospital beds.
  • Coordinate with staff members and vendors for efficient delivery of patient medical equipment.
  • Process orders in timely manner for medical equipment and supplies for patients.
  • Assisted nurses by moving patients or medical equipment when requested.
  • Order Entry of O2, Durable medical equipment and supplies.
  • Set up all medical equipment on a daily basis.
  • Ordered durable medical equipment for patient use.

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34. Insurance Cards

low Demand
Here's how Insurance Cards is used in Patient Service Associate jobs:
  • Secure copies of insurance cards, signatures for consents, and other appropriate admissions forms.
  • Copied, filed and distributed insurance cards as indicated by procedure.
  • Copy, file and distribute insurance cards per patient.
  • Scanned consent forms and insurance cards into charts.
  • Imprint all patient specific chart documents and requisition/transmittal documents Copy, file and distribute insurance cards as indicated by procedure.
  • Engaged with patient/family to obtain accurate demographic and financial information along with acceptable signatures, insurance cards and patient identifiers.

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35. PSA

low Demand
Here's how PSA is used in Patient Service Associate jobs:
  • Trained new emergency room PSA staff for all phases of ER patient processing.
  • Provided daily support/training to new hires as well as existing PSA's.
  • Participated in monthly PSA conference calls.
  • Acted as Point person for the PSA's.
  • Contracted PSA with St. Alphonsus Medical Center Nampa
  • Report is given by each PSA at change of shift.

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36. RN

low Demand
Here's how RN is used in Patient Service Associate jobs:
  • Handled personal and professional business after office hours for international patients admitted to the hospital.
  • Assisted Surgeons and Doctors in translation and interpretation of medical information to international patients.
  • Direct patients/ drug representatives/ attorneys/ court reporters to appropriate locations within the building.
  • Assisted patients with scheduling appointments for Family doctors, and internal Medicine doctors
  • Promote positive customer service and patient satisfaction with internal and external customers.
  • Test all equipment for proper functionality before returning them to active inventory.
  • Alleviated behavioral health patients concerns with insurance, scheduling and receiving medication.
  • Provided timely feedback to staff concerning customer service performance from patients.
  • Verified eligibility and benefits using internet from perspective insurance carriers.
  • Provide outstanding customer service to all external and internal customers.
  • Facilitated communications with law enforcement, attorneys and pharmaceutical suppliers.
  • Learned burn-out prevention techniques to keep myself emotionally healthy.
  • Dispense alternative treatment medicine to qualified medical patients.
  • Provide administrative support to Director of Maternal/Fetal division.
  • Conducted all internal/external transfers to Jackson Memorial Hospital.
  • Provide and explain patient rights and other literature regarding rules and regulations set forth by hospital or local and national government.
  • Address any questions or concerns that were brought to me by my coworkers, patients, or visitors of the hospital.
  • Verify and update profiles on all patients, coordinate and schedule patient's appointments in compliance with the internal booking guidelines.
  • Served as liaison between customers, families and the institution in order to obtain solutions to non-medical problems and concerns.
  • Initiate review of charges and claims with either internal departments or insurance carriers to resolve patient account questions or discrepancies.

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37. Icd-9

low Demand
Here's how Icd-9 is used in Patient Service Associate jobs:
  • Utilized Excel/Physicians Portal to prepare billing reports; identify billable patients applicable to ICD-9 codes.
  • Performed general medical office duties including answering multi-line phone, initiating referrals, and keying ICD-9 codes according to departmental guidelines.
  • Screened registration data by obtaining diagnosis or ICD-9 codes, updated or modified health insurance for accurate eligibility and benefit verification.
  • Apply appropriate ICD-9 codes to paperwork following completion of procedures for appropriate insurance billing
  • Registered and coded (ICD-9) laboratory patient requisitions and processed clinical diagnostics.
  • Assigned appropriate ICD-9/10 codes as required to verify Medicare medical necessity.

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38. MRI

low Demand
Here's how MRI is used in Patient Service Associate jobs:
  • Processed ultrasound, X-ray, CAT scan, and MRI orders and order lab work.
  • Set up appointments via PHS system or Phone for follow up, labs, CT scans MRI, etc.
  • Provided patients with all scrips for CT-Scans, MRIs and Ultrasounds.
  • Completed authorizations for high-end radiological exams such as MRI, MRA, and CT scans, completed authorization for cardiac testing.
  • Scheduled testing procedures (ie Bone Scans, CT Scans, Mammo's, MRI's etc.)
  • Scheduled MRI & Pet Ct appt's for Drs.

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39. Patient Confidentiality

low Demand
Here's how Patient Confidentiality is used in Patient Service Associate jobs:
  • Ensured facility regulations were met by maintaining patient confidentiality and following standard protocol for release of patient information.
  • Protect patient confidentiality by making sure protected health care information is secure
  • Maintained highest level of patient confidentiality.
  • Maintain patient confidentiality as well as commitment to accuracy and attention to detail while working in a fast paced environment.
  • Maintained patients' charts in EHR system while maintaining patient confidentiality.
  • Protect patient confidentiality and take great care of the patient!
  • Protect each patient confidentiality as per the HIPA law.

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40. Office Supplies

low Demand
Here's how Office Supplies is used in Patient Service Associate jobs:
  • Organize and maintain patients' charts, file medical documents, and conduct daily inventory of office supplies.
  • Experience with upkeep of waiting room, office supplies and inventory.
  • Manage ordering office supplies for the entire clinic.
  • Order office supplies and office stationary.
  • Managed ordering department medical and office supplies with maintaining under or within budget requirements.
  • Provided administrative support, including: filing, scheduling, ordering office supplies/inventory.

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41. Independent Living

low Demand
Here's how Independent Living is used in Patient Service Associate jobs:
  • Promoted the general welfare of senior citizen residents that were under my superintendence by teaching them certain aspects of independent living.

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42. Staff Members

low Demand
Here's how Staff Members is used in Patient Service Associate jobs:
  • Partnered with other staff members and physicians to provide customer needs using appropriate quality service standards.
  • Communicate effectively with students, patients, providers, and staff members relating to patients
  • Supported and trained staff members on correct coding, documentation and billing techniques.
  • Educate and train all new staff members in the department.
  • Routed calls to specific staff members or nursing station.
  • Investigated and directed patient inquiries or complaints to appropriate medical staff members and followed-up to ensure satisfactory resolution.

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43. Meal Trays

low Demand
Here's how Meal Trays is used in Patient Service Associate jobs:
  • Deliver meal trays to patients and guest; having customer service; team building with others including nursing staff; retail.
  • Assist in the delivery of patients meal trays and food items to the assigned areas within the hospital.
  • Deliver and pick up all patient meal trays, ensures all assigned patient's needs are catered too.
  • Prepare all patient meal trays prior to service, focuses on presentation and responsible for patient satisfaction.
  • Assure all meal trays are delivered promptly and professionally on scheduled times.
  • Assisted nurses and CNA's * Organized and cleaned patient rooms * Distributed meal trays and snacks upon arrival on the floor

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44. Financial Statements

low Demand
Here's how Financial Statements is used in Patient Service Associate jobs:
  • Generated accounts receivable and financial statements.
  • Perform bookkeeping duties, such as credits or collections, preparing and sending financial statements or bills and keeping financial records.
  • Prepare financial statements and other documents through the use of Word Processing, Spreadsheet and a variety of presentation software.
  • Performed bookkeeping duties, such as credits and collections, preparing and sending financial statements and bills and keeping financial records.
  • Generate patient financial statements, and collect on their respective balances.
  • Prepared divisional and conference reports, invoices, financial statements, letters, case histories and medical records.

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45. Physician Orders

low Demand
Here's how Physician Orders is used in Patient Service Associate jobs:
  • Experience in faxing and tracking initial certifications* Track physician orders, re-certifications and other documentation as required.
  • Recorded patient information, physician orders, dietary requirements and documented information on patient charts.
  • Collect and update menus according to physician orders and nutrition requirements.
  • Complete ancillary scheduling accurately, according to physician orders.
  • Transcribed physician orders in Hospital Information System.
  • Confirm physician orders and insurance documentation.
  • Processed physician orders and lab requisitions.
  • Order and track physician orders, certifications, audit, and DME for patients.
  • Verified physician orders and death certificates were signed and charted.
  • Check in signed hospice physician orders and hospice documents.
  • Obtain physician orders for daily patient treatments.
  • Admitted patients based on Physician orders.

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46. EKG

low Demand
Here's how EKG is used in Patient Service Associate jobs:
  • Assisted physician with EKGs, Pap Smears, and ultrasound exams.
  • Clean and inspect all Code carts, EKG machines, defibrillators, etc.).
  • Expedite all cardiac patients/ stroke like symptoms patient to ER room for EKG per ED protocol.
  • Obtained vital signs, EKG's, urinalysis, and lab draws.
  • Operated electrocardiogram (EKG), or other equipment to administer routine tests
  • Perform EKG's and place patients on heart monitors.

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47. Appropriate Person

low Demand
Here's how Appropriate Person is used in Patient Service Associate jobs:
  • Coordinated the delivery, set up & pick up of equipment, supplies & services with appropriate personnel.
  • Greeted visitors and addressed their inquiries or directed them to the appropriate persons according to their needs.
  • Assess severity of patient's need and refer patients to appropriate personnel and establishments for proper care.
  • Received and screened telephone calls, referring callers to appropriate persons when necessary.
  • Answered questions regarding the care of patients and referred patients to appropriate personnel.
  • Answered multi-line switchboard, deliver messages to appropriate personnel, operate fax and copy machine.
  • Answer hotline phone and directing calls to appropriate personnel.

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48. Medical Supplies

low Demand
Here's how Medical Supplies is used in Patient Service Associate jobs:
  • Monitor and maintain stock of medical and non-medical supplies for a 24-bed in-patient surgical and transplant unit.
  • Delegated ordering of office and medical supplies within range of departmental fiscal budget.
  • Maintained appropriate levels of office, medical supplies, and other materials.
  • Order patient care medical supplies via store room clerk and purchasing requisitions.
  • Oversee inventory of office and medical supplies.
  • Delivered medical supplies to various work areas.
  • Performed multi-task administrative duties including office opening and closing, restocking office and medical supplies and receiving and distributing mail.
  • processed inbound and out bound orders for prescriptions and other medical supplies.
  • Order and charge entry Restocked medical supplies Sanitized and prepared hospital rooms for new patients.

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49. Patient Calls

low Demand
Here's how Patient Calls is used in Patient Service Associate jobs:
  • Answered 6 line phone system Greeted and assisted all patient calls in a professional, friendly manner.
  • Responded to more than 100 patient calls daily and appropriately connected them with requested provider.
  • Answer, screen, and route both incoming calls and patient calls.
  • Answered incoming patient calls regarding Medicare claim payments and benefits.
  • Provide timely response to patient calls.
  • Answered, documented and coordinated customer/patient calls; collecting accurate data; provided succinct directions, and accurate information.

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20 Most Common Skill for a Patient Service Associate

Insurance Companies16.6%
Patient Care15.4%
Medical Records13.1%
Customer Service11%
Patient Service5.1%
Data Entry4.6%
Phone Calls4.4%
Patient Demographic Data4.2%

Typical Skill-Sets Required For A Patient Service Associate

RankSkillPercentage of ResumesPercentage
1
1
Insurance Companies
Insurance Companies
12.8%
12.8%
2
2
Patient Care
Patient Care
11.9%
11.9%
3
3
Medical Records
Medical Records
10.1%
10.1%
4
4
Customer Service
Customer Service
8.5%
8.5%
5
5
Patient Service
Patient Service
3.9%
3.9%
6
6
Data Entry
Data Entry
3.5%
3.5%
7
7
Phone Calls
Phone Calls
3.4%
3.4%
8
8
Patient Demographic Data
Patient Demographic Data
3.2%
3.2%
9
9
Patient Registration
Patient Registration
2.7%
2.7%
10
10
Front Desk
Front Desk
2.1%
2.1%
11
11
IDX
IDX
2%
2%
12
12
Triage
Triage
1.6%
1.6%
13
13
Hippa
Hippa
1.6%
1.6%
14
14
Patient Accounts
Patient Accounts
1.5%
1.5%
15
15
Radiology
Radiology
1.5%
1.5%
16
16
Hipaa
Hipaa
1.4%
1.4%
17
17
Medical Billing
Medical Billing
1.4%
1.4%
18
18
Patient Demographics
Patient Demographics
1.4%
1.4%
19
19
Computer System
Computer System
1.3%
1.3%
20
20
Patient Check In
Patient Check In
1.3%
1.3%
21
21
Medicaid
Medicaid
1.3%
1.3%
22
22
Appointment Scheduling
Appointment Scheduling
1.2%
1.2%
23
23
Encounter Forms
Encounter Forms
1.2%
1.2%
24
24
Medical Staff
Medical Staff
1.2%
1.2%
25
25
Vital Signs
Vital Signs
1.1%
1.1%
26
26
High Volume
High Volume
1%
1%
27
27
Telephone Calls
Telephone Calls
1%
1%
28
28
CPT
CPT
1%
1%
29
29
Clinical Staff
Clinical Staff
0.9%
0.9%
30
30
Return Appointments
Return Appointments
0.8%
0.8%
31
31
Patient Files
Patient Files
0.8%
0.8%
32
32
Patient Rooms
Patient Rooms
0.8%
0.8%
33
33
Medical Equipment
Medical Equipment
0.8%
0.8%
34
34
Insurance Cards
Insurance Cards
0.8%
0.8%
35
35
PSA
PSA
0.7%
0.7%
36
36
RN
RN
0.7%
0.7%
37
37
Icd-9
Icd-9
0.7%
0.7%
38
38
MRI
MRI
0.7%
0.7%
39
39
Patient Confidentiality
Patient Confidentiality
0.7%
0.7%
40
40
Office Supplies
Office Supplies
0.6%
0.6%
41
41
Independent Living
Independent Living
0.6%
0.6%
42
42
Staff Members
Staff Members
0.6%
0.6%
43
43
Meal Trays
Meal Trays
0.6%
0.6%
44
44
Financial Statements
Financial Statements
0.6%
0.6%
45
45
Physician Orders
Physician Orders
0.5%
0.5%
46
46
EKG
EKG
0.5%
0.5%
47
47
Appropriate Person
Appropriate Person
0.5%
0.5%
48
48
Medical Supplies
Medical Supplies
0.5%
0.5%
49
49
Patient Calls
Patient Calls
0.5%
0.5%

27,389 Patient Service Associate Jobs

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