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Top Patient Service Associate Skills

Below we've compiled a list of the most important skills for a Patient Service Associate. We ranked the top skills based on the percentage of Patient Service Associate resumes they appeared on. For example, 20.5% of Patient Service Associate resumes contained Patient Care as a skill. Let's find out what skills a Patient Service Associate actually needs in order to be successful in the workplace.

The six most common skills found on Patient Service Associate resumes in 2020. Read below to see the full list.

1. Patient Care

high Demand
Here's how Patient Care is used in Patient Service Associate jobs:
  • Coordinated impatient transfers to rehabilitation and sub-acute facilities to maximize efficiency and ensure optimal patient care.
  • Performed indirect patient care procedures.
  • Supported nurses in their daily duties to include retrieving patient information, administering patient care, and transferring and transporting patients.
  • Participated in developing hospital-wide patient care programs, nursing policies and procedures and hospital-wide plan for provision of patient care.
  • Performed duties such as patient care, housekeeping, errands, relieving receptionist and stocking supplies in a hospital environment.
  • Directed managers in using quality management results for continuous improvement of patient care, staff performance and system functions.
  • Facilitated patient care by coordinating communication between patients, their parents and the nursing staff.
  • Worked as a team member to facilitate patient care and optimize the revenue cycle.
  • Maintained excellent communication with patients and their families as well as patient care team.
  • Performed direct patient care of 10-16 patients under the supervision of registered nurses.
  • Worked with the direct care team to provide sincere and effective patient care.
  • Transported patients by the appropriate method to and from all patient care areas.
  • Assisted with the Patient Care Unit's audits assessing efficiency and hospital procedures.
  • Received inbound calls regarding patient care from health covered entities and patients.
  • Provided patient care and assistance for disabled or handicapped patients.
  • Assisted clinicians in providing patient care and completing patient paperwork.
  • Transported patients to tests and procedures within the hospital Assisted in implementing new measures for better patient care.
  • Coordinated broad range of patient care activities to include DME delivery and patient supplies.

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2. Customer Service

high Demand
Here's how Customer Service is used in Patient Service Associate jobs:
  • Demonstrated role model behavior to staff by: focused customer service and professional /courteous interactions with customers/providers/peers.
  • Provided excellent customer service to patients and staff, resulting in efficient and collaborative environment.
  • Provided customer service to members and all medical providers regarding prescription orders.
  • Registered outpatients, provided customer service, and scheduled appointments.
  • Prepared prescriptions Managed inventories Resolved billing matters Provided excellent customer service
  • Maintained positive customer service referring unresolved issues to appropriate supervisor.
  • Managed and trained new customer service representatives and associates.
  • Provided customer service to patients in an ambulatory setting.
  • Provided customer service to patients seeking outpatient treatment.
  • Performed superior customer service; interact with patients on daily basis to build trust and provide overall patients quality care.
  • Trained new Employees on proper customer service for the registration of patients, checking in and out.
  • Provided five star customer service to patients and physicians both over the phone and in person.
  • Provided outstanding customer service at all times to ensure a great initial experience for the patient.
  • Registered patients for inpatient and outpatient care, providing stellar customer service to patients and staff.
  • Provided the highest level f customer service to all patients and fellow employees.
  • Assisted in ongoing, daily customer service issues for patients within the hospital.
  • Provided professional, friendly, and timely customer service for patients.
  • Attended in-service and customer service training on a regular basis.
  • Provided excellent customer service to all appointment and walk-in patients.
  • Provided customer service to patients checking into various clinics.

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3. Insurance Companies

high Demand
Here's how Insurance Companies is used in Patient Service Associate jobs:
  • Called insurance companies to verify insurance eligibility and input all information into computer.
  • Verified insurance information for every patient and corresponded with insurance companies.
  • Contacted insurance companies and other sister agencies to verify patient insurance.
  • Maintained effective working relationships with health insurance companies and provider representatives.
  • Contacted insurance companies to confirm and receive authorization for patients.
  • Developed working knowledge of insurance companies and their requirements.
  • Billed accurate medical claims to insurance companies, post payments, prepared invoices for credit and billing purposes.
  • Collaborated with other medical offices, hospitals and insurance companies in order to coordinate patient care.
  • Acted as a liaison between the doctors and insurance companies to ensure maximum reimbursement.
  • Coordinated with insurance companies to ensure proper filing of documentation for billing and payment.
  • Verified insurance using HDX, Medicaid's ARS and contacted insurance companies via telephone.
  • Completed coding sheets to be processed for payment from insurance companies.
  • Collected payments from patients and insurance companies.
  • Contacted insurance companies to confirm patient coverage and to ensure proper referral information when required.
  • Ordered patient testing and obtained pre-certifications by contacting insurance companies.
  • Contacted insurance companies and/or patients to verifify insurance coverage and demographic information Posted payments to delinquent accounts

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4. Medical Records

high Demand
Here's how Medical Records is used in Patient Service Associate jobs:
  • Coordinated the registration and admission of scheduled and emergency inpatients with the central department Maintain patient confidentiality and patient medical records.
  • Maintained contact with Medical Records and other departments to obtain and analyze additional patient information to document and process bills.
  • Managed the receptionist area, including greeting patients and responding to requests for information involving medical records and medical billing.
  • Delivered exceptional administrative duties in a fast-paced Critical Unit including scheduling, medical records and patient service.
  • Worked diligently and efficiently doing data entry and processing medical records requests and attorney requests.
  • Audited medical records for physicians to seek medical information of patient.
  • Requested, received and electronically filed patient medical records.
  • Assembled, audited and electronically scanned medical records information.
  • Maintained medical records according to state and federal regulations.
  • Managed medical records for Internal Medicine office.
  • Requested Medical Records from Hospitals.
  • Reviewed medical records when necessary.
  • Documented patient phone calls in EMR Conferred with physicians and office staff regarding incoming referrals Requested medical records for physician review.
  • Created medical records including patient charts, filing specific paperwork, mailing and faxing correspondence to hospitals and specialists as required.
  • Provided an efficient system for maintaining, filing, locating, logging, retrieving and routing patient medical records.
  • Informed patients on the required documents to bring (primary caregiver medical records, identification, and insurance).
  • Assisted in covering various positions in operations (front desk, medical records, courier service)6.
  • Maintained physician office charts, X-rays, medical records, medical reports, data entry, and scanning.
  • Corrected prepping errors identified by imaging vendor which ensured 100% accuracy of final stored medical records.
  • Reviewed patient's Medical Records and Requisition for accuracy and to translate written diagnoses into ICD-9 format.

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5. Hipaa

high Demand
Here's how Hipaa is used in Patient Service Associate jobs:
  • Increased HIPAA compliance by enhancing the patient audit process through consistent audit of 30 charts per week.
  • Copied, verified, and processed patient health insurance information according to HIPAA and/or departmental guidelines.
  • Engaged as facilities Epic Cadence Super User during system implementation and upheld HIPAA guidelines.
  • Adhered to all HIPAA requirements.
  • Evaluated compliance with HIPAA regulations and forecasted future needs to maintain regulatory compliance.
  • Maintained strict patient financial confidentiality HIPAA Compliance Exercises good judgment Maintain positive attitude Professionally and courteously verified appointment times with patients.

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6. Patient Demographics

high Demand
Here's how Patient Demographics is used in Patient Service Associate jobs:
  • Managed the facility's health information system by accurately entering patient demographics and medical information.
  • Demonstrated compassion and professionalism while obtaining patient demographics and personal health information.
  • Verified insurance information, recharged insurance billing, and updated patient demographics.
  • Updated patient demographics and insurance information in computer.
  • Updated and verified patient demographics and medical insurance.
  • Documented all new patient demographics, including insurance and created billing account.
  • Ensured all patient demographics and insurance information were correct in our system.
  • Entered new patient demographics, updated patient information, as necessary.
  • Received promotion to Access Center Specialist Obtained and completed information on patient demographics as well as insurance information.
  • Verified and entered patient demographics 3.

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7. PSA

high Demand
Here's how PSA is used in Patient Service Associate jobs:
  • Provided daily support/training to new hires as well as existing PSA's.
  • Participated in monthly PSA conference calls.
  • Acted as Point person for the PSA's.
  • Contracted PSA with St. Alphonsus Medical Center Nampa

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8. Appropriate Personnel

high Demand
Here's how Appropriate Personnel is used in Patient Service Associate jobs:
  • Coordinated the delivery, set up & pick up of equipment, supplies & services with appropriate personnel.
  • Answered questions regarding the care of patients and referred patients to appropriate personnel.
  • Answered multi-line switchboard, deliver messages to appropriate personnel, operate fax and copy machine.
  • Obtained and summarized all necessary information while forwarding to appropriate personnel or department.
  • Ensured that billing information and collections are routed to appropriate personnel/department.
  • Managed patient flow and office procedure where done correctly Recorded and delivered messages to appropriate personnel.

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9. Data Entry

high Demand
Here's how Data Entry is used in Patient Service Associate jobs:
  • Inputted Data entry, ordered entry, scheduled patient exams, ensuring accuracy and confidentiality per federal laws and company policies.
  • Worked in the call center environment, process work orders, answered calls, verified medical insurance, data entry.
  • Performed dispatcher duties including answering multiple lines, data entry, and directing transporters to numerous locations within the hospital.
  • Performed data entry for registration, billing, and charge capture.
  • Assembled patient charts along with data entry and filing.
  • Performed data entry of all pertinent demographic information on patient and insurance information needed for proper billing.

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10. Patient Rooms

high Demand
Here's how Patient Rooms is used in Patient Service Associate jobs:
  • Maintained daily upkeep of 12 patient rooms, provided discharge cleaning of the patient rooms.
  • Stocked patient rooms with medical and linen supplies.
  • Maintained and prepped patient rooms.
  • Assisted nurses and CNA's * Organized and cleaned patient rooms * Distributed meal trays and snacks upon arrival on the floor
  • Directed visitors to patient rooms.

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Jobs With Trending Skills

11. Patient Calls

high Demand
Here's how Patient Calls is used in Patient Service Associate jobs:
  • Answered 6 line phone system Greeted and assisted all patient calls in a professional, friendly manner.
  • Responded to more than 100 patient calls daily and appropriately connected them with requested provider.
  • Answered incoming patient calls regarding Medicare claim payments and benefits.
  • Answered, documented and coordinated customer/patient calls; collecting accurate data; provided succinct directions, and accurate information.
  • Entered and maintained all information related to patient calls, account activity and payment details into computerized system accurately.
  • Handled inbound patient calls- scheduled appointments, answered questions, initiated communications to appropriate care teams, updated medical charts

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12. High Volume

high Demand
Here's how High Volume is used in Patient Service Associate jobs:
  • Maintained meticulous files and inventory of supplies needed for the proper function of a high volume office.
  • Controlled flow of in-coming and out-going correspondence as well as managed high volume phone calls.
  • Worked at a high volume call center Verified insurances and scheduled appointments for patients
  • Received award for exceptional availability upon staff shortages and helping and maintaining patient safety on high volume days.
  • Handled a high volume of inbound calls scheduling outpatient clinic appointments, updated demographic and verified insurance information.
  • Managed high volume customer inquires Maintained company database of client information Billing, Soft collection Handling escalated call from customer service representative

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13. Medical Staff

average Demand
Here's how Medical Staff is used in Patient Service Associate jobs:
  • Worked closely with clinical and medical staff in an office based setting, and collected co-pays and payments from patients.
  • Acted as a liaison and translator between patient and medical staff.
  • Notified medical staff of patients needs and wants.
  • Investigated and directed patient inquiries or complaints to appropriate medical staff members and follow up to ensure satisfactory resolution.
  • Worked collaboratively with all hospital departments, managers and medical staff to facilitate process improvement and resolution of patient concerns.
  • Worked closely with medical staff in obtaining information, resolving issues and ensuring expedient patient flow and customer satisfaction.

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14. Patient Confidentiality

average Demand
Here's how Patient Confidentiality is used in Patient Service Associate jobs:
  • Maintained highest level of patient confidentiality.
  • Maintained patients' charts in EHR system while maintaining patient confidentiality.
  • Promoted to patient services due to exceptional customer service/patient care.Skills UsedMaintained strict patient confidentiality (HIPAA compliance).
  • Performed filing and retrieving patient records while maintaining patient confidentiality update financial records and ensured payment is received for services rendered.
  • Sustained patient confidentiality, delivered excellent customer service and carried out functions adhering to UM billing and compliance guidelines.
  • Trained hospital medical interpreters on patient services and the importance of patient confidentiality and safety.

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15. Patient Access

average Demand
Here's how Patient Access is used in Patient Service Associate jobs:
  • Provided excellent assistance to patients by coordinating all functions and activities related to patient access and support.
  • Processed patient account information at a hospital's Patient Access Unit.
  • Promoted patient and physician satisfaction through proactive administrative services collaborates with physician/office to ensure a seamless delivery of patient access activities.
  • Earned promotion from Patient Access Representative for following superior performance and demonstrated ability to quickly learn and master complex concepts.
  • Greeted patients and families and facilitated patient access to medical services by obtaining demographic, guarantor, and financial information.
  • Maintained current knowledge of insurance/government regulations, patient access policies and procedures utilized within the organization.

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16. Phone Calls

average Demand
Here's how Phone Calls is used in Patient Service Associate jobs:
  • Collected payment for services rendered, made reminder phone calls of scheduled appointments, documented charts and filed patient charts.
  • Handled a flow of over a 100 phone calls with Cisco IP Phone, having up to four different lines.
  • Answered and screened phone calls for staff in a professional, efficient manner.
  • Answered phone calls and make appointments or direct the call to other departments.
  • Assisted clerical support in areas of duplication and answering phone calls.
  • Answered and directed incoming phone calls and responded to patient inquiries.
  • Directed phone calls to appropriate clinical staff.
  • Answered and coordinated phone calls.
  • Answered multi-line phone system, directed phone calls, collected messages, and scheduled/canceled appointments.
  • Answered phone calls, checked-in patients, and checked-out patients.

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17. RN

average Demand
Here's how RN is used in Patient Service Associate jobs:
  • Provided exceptional customer service to internal and external customers; resolves any customer requests in a timely and accurate manner.
  • Handled personal and professional business after office hours for international patients admitted to the hospital.
  • Assisted Surgeons and Doctors in translation and interpretation of medical information to international patients.
  • Assisted patients with scheduling appointments for Family doctors, and internal Medicine doctors
  • Alleviated behavioral health patients concerns with insurance, scheduling and receiving medication.
  • Provided timely feedback to staff concerning customer service performance from patients.
  • Verified eligibility and benefits using internet from perspective insurance carriers.
  • Facilitated communications with law enforcement, attorneys and pharmaceutical suppliers.
  • Learned burn-out prevention techniques to keep myself emotionally healthy.
  • Conducted all internal/external transfers to Jackson Memorial Hospital.
  • Served as liaison between customers, families and the institution in order to obtain solutions to non-medical problems and concerns.
  • Informed patients of financial liability and arranged payment options with patients as well as screen patients for government funding sources.
  • Assisted patients in understanding hospital policies, procedures, services, and obtaining solutions to problems and concerns.
  • Assisted patients and families resolve any problems or concerns they encountered during their time in the emergency department.
  • Learned and experienced a lot about dealing with people in psychological crisis and how to diffuse difficult situations.
  • Assisted as a superuser in implementing CERNER EHR System in the ICU Department and throughout the hospital.
  • Performed basic nursing care and treatment procedures on assigned patients as directed by the RN.
  • Facilitated meetings and Shared Governance to improve ways of boosting employee morale and patient care.
  • Provided 24 hour translation support for hospital and Emergency Room for all International Patients.
  • Worked closely with external pharmacies in the issuance of product credits and replacements.

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18. Hippa

average Demand
Here's how Hippa is used in Patient Service Associate jobs:
  • Maintained confidentiality of all client's information in accordance with state/federal regulations, company policy and HIPPA requirements.
  • Observed and complied with University standards and HIPPA regulations regarding patient privacy and confidentially.
  • Maintained patient confidence and protected hospital operations by keeping information confidential under HIPPA policies.
  • Insured HIPPA and JCAHO regulations where met during a JCAHO inspection.
  • Completed yearly education requirements including HIPPA, OSHA and hospital safety.
  • Adhered to, observed and followed all HIPPA guidelines.
  • Educated the guidelines of HIPPA to new employees.
  • Ensured that all HIPPA policies are in place.
  • Issued and collected receipts of HIPPA notices.
  • Handled information in accordance with HIPPA Laws.
  • Managed, organized and established Asthma Clinic and Allergy Clinic Maintained HIPPA and OSHA laws.
  • Maintained a clean environment Provided excellent customer service Followed policy/HIPPA regulations

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19. Front Office

average Demand
Here's how Front Office is used in Patient Service Associate jobs:
  • Coordinated front office responsibilities for a five-cardiologist medical practice.
  • Assisted with training of new front office personnel and processed invoices and expense reports.
  • Organized and coordinated front office staff according to staffing needs and shortages.
  • Worked as a float in the front office and out patient surgery.
  • Coordinated patient needs and schedules, and managed front office duties for internationally recognized plastic and reconstructive surgeon.
  • Managed front office for Laser Vision Correction center with exceptional attention to detail and patient satisfaction.

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20. Encounter Forms

average Demand
Here's how Encounter Forms is used in Patient Service Associate jobs:
  • Initiated the patient registration process including appointment and insurance verification, updating profile and printing encounter forms.
  • Examined encounter forms prepared by doctors to check for numerical and typographical errors.
  • Performed data entry that includes entering information in encounter forms.
  • Audited encounter forms for completeness and accuracy before batching.
  • Reviewed encounter forms for accuracy and completeness prior to patient check-out.
  • Retrieved and completed encounter forms.
  • Investigated and account for missing encounter forms .

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21. Patient Check In

average Demand
Here's how Patient Check In is used in Patient Service Associate jobs:
  • Developed and implemented a patient check in system which was readily adopted by co-workers for tracking and processing new patient accounts.
  • Performed office duties including patient check in, answering office telephone and collecting payment on patient accounts.
  • Facilitated patient check in and out procedures per hospital policy.

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22. Triage

average Demand
Here's how Triage is used in Patient Service Associate jobs:
  • Provided assistance for Triage while transferring/directing patients to the correct facility base.
  • Trained to welcome and register patients at ESI triage window.
  • Assessed the needs of the patients and triaged the calls according to the guidelines set forth by the practice.
  • Employed in a fast-paced call center that triages 500 calls per day on average.
  • Triaged patients evaluated by the emergency room staff to the appropriate admission units.
  • Answered after hour calls for the Cotton-O'Neil doctors Made physician referrals Entered calls into the nurses triage.
  • Answered a multiline phone system and triaged the calls to the appropriate party.

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23. Ancillary Scheduling

average Demand
Here's how Ancillary Scheduling is used in Patient Service Associate jobs:
  • Worked in customer service, and handling message distribution, ancillary scheduling and preparation and referrals management.

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24. Patient Files

average Demand
Here's how Patient Files is used in Patient Service Associate jobs:
  • Organized, established, and maintained patient files using the hospital's electronic medical record system.
  • Updated patient files and compiled and reported adverse events.
  • Ensured patient files remained compliant through frequency audits.
  • Filed paperwork in patient files Answered incoming calls Booked appointments for patients, or rescheduled/cancelled
  • Utilized various hospital patient database systems to load patient files and other information -Managed travel arrangements for doctors and health specialists.
  • Scheduled and confirmed appointments, researched insurance eligibility of patients, created patient files and accepted payment for Patient Services.

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25. Telephone Calls

low Demand
Here's how Telephone Calls is used in Patient Service Associate jobs:
  • Answered patient telephone calls/emails; made outgoing calls to patients, caregivers, labs, physicians.
  • Demonstrated the capacity to work under pressure and manage a high volume of telephone calls.
  • Received and screened telephone calls, referring callers to appropriate persons when necessary.
  • Answered incoming telephone calls to office and handled each as appropriate.
  • Greeted and checked in patients for their Dermatology appointments, answered telephone calls, scheduled various Dermatology appointments.
  • Practiced professional customer service when answering telephone calls, correspondence, and communicating with patients and guardians.

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26. Insurance Cards

low Demand
Here's how Insurance Cards is used in Patient Service Associate jobs:
  • Copied, filed and distributed insurance cards as indicated by procedure.
  • Scanned consent forms and insurance cards into charts.
  • Engaged with patient/family to obtain accurate demographic and financial information along with acceptable signatures, insurance cards and patient identifiers.
  • Verified and scanned copies of insurance cards, identification and updated patient insurance information as needed, insuring accuracy.
  • Completed insurance registration process without error; copied insurance cards and identification cards; read and entered insurance cards accurately.
  • Received all identity proofs, insurance cards, and other relevant documentation required to complete registration.

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27. Collection Policies

low Demand
Here's how Collection Policies is used in Patient Service Associate jobs:
  • Explained billing to patients according to departmental credit and collection policies.

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28. Pre-Visit Orders

low Demand
Here's how Pre-Visit Orders is used in Patient Service Associate jobs:
  • Prepared pre-visit orders and created new patient charts.

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29. Radiology

low Demand
Here's how Radiology is used in Patient Service Associate jobs:
  • Scheduled tests and procedures for Radiology Department.
  • Scheduled appointments, made referral appointments and ordered lab work and radiology studies.
  • Assisted in patient transfer to and from radiology tables as needed.
  • Performed basic cleaning of wheelchairs and stretchers used in radiology.
  • Coordinated with other services including interventional radiology and Pulmonary.
  • Coordinated radiology workflow during hospital off hours.
  • Registered over several different Departments in Radiology.
  • Worked as an Administrative support in diagnostic radiology department at NTU medical center as short term part time job.
  • Responded to inquires from nurses, labs, radiology, case managers, pharmacists and other health professionals.

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30. Patient Record Documentation

low Demand
Here's how Patient Record Documentation is used in Patient Service Associate jobs:
  • Filed history sheets, ancillary reports and other required patient record documentation.

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31. Ancillary Reports

low Demand
Here's how Ancillary Reports is used in Patient Service Associate jobs:
  • Prepared patient charts: filed ancillary reports as well as physician's orders.

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32. CPT

low Demand
Here's how CPT is used in Patient Service Associate jobs:
  • Verified services were rendered, fix coding errors using basic ICD-9 CPT-4 procedures.
  • Obtained authorizations, CPT-ICD-9 Codes and referrals for all diagnostic test and appointments.
  • Verified that CPT and ICD9 codes are applicable for charge entry reconciliation.
  • Contacted insurance companies for patient billing operations including knowledgeable in ICD-10, CPT, online insurance eligibility/authorizations, and scheduling diagnostic/specialty referrals
  • Well-educated on insurance coverage policies and stipulations for an infertility diagnosis, CPT coding and patient billing practices.
  • Recognized and utilized ICD-9/CPT codes to identify correct procedures.

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33. IDX

low Demand
Here's how IDX is used in Patient Service Associate jobs:
  • Helped Front desk staff out with any clinic concerns or problems Identified correct patient information in IDX.
  • Maintained patient accounts by obtaining, recording and updating current personal and financial information in IDX.
  • Ensured that all HIPAA forms were properly signed and the information is documented in IDX.
  • Edited IDX as needed and accurately identified the appropriate account for patient visit.
  • Arrived and exited patients utilizing IDX, noting no-shows and cancellations.
  • Batched encounter forms or charge posting in IDX.
  • Identified correct patient information in IDX.
  • Scheduled and rescheduled patient's new visits and follow-up appointments utilizing IDX Flowcast software.
  • Scanned and imported patients' medical information into Centricity IDX and EMR.
  • Trained new staff in GE IDX scheduling system and Centricity EMR.
  • Performed patient demographic registration, insurance verifications and co-payment collection in IDX Flowcast.
  • Assisted with booking patients appointments in IDX/GE Centricity System Provide assistance to patients and family members throughout the department.

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34. Independent Living

low Demand
Here's how Independent Living is used in Patient Service Associate jobs:
  • Promoted the general welfare of senior citizen residents that were under my superintendence by teaching them certain aspects of independent living.

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35. Staff Members

low Demand
Here's how Staff Members is used in Patient Service Associate jobs:
  • Supported and trained staff members on correct coding, documentation and billing techniques.
  • Routed calls to specific staff members or nursing station.
  • Trained new staff members for front desk duties.
  • Investigated and directed patient inquiries or complaints to appropriate medical staff members and followed-up to ensure satisfactory resolution.
  • Investigated and directed patient inquiries or complaints to appropriate medical staff members and follow up to ensure satisfactory resolution.
  • Investigated and directed patient inquiries or complaints to appropriate medical staff members and followed up to ensure satisfactory resolution.

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36. Billing System

low Demand
Here's how Billing System is used in Patient Service Associate jobs:
  • Updated the billing system to reflect the insurance status of the patient.

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37. Appropriate Staff

low Demand
Here's how Appropriate Staff is used in Patient Service Associate jobs:
  • Interfaced with the different departments by receiving and directing patient questions to appropriate staff.
  • Verified medical insurance eligibility, ascertained purpose of visit, and directed them to appropriate staff.
  • Communicated with doctors, nurses and appropriate staff about patient demographic information.
  • Refereed information to appropriate staff.
  • Recorded/distributed patient information to appropriate staff.
  • Acted as a liaison between patients and health care organization by communicating patient s questions/complaints/problems/ and concerns to appropriate staff members.

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38. Patient Registration

low Demand
Here's how Patient Registration is used in Patient Service Associate jobs:
  • Performed patient registration functions by verifying and/or updating demographic, insurance and registration information in accordance with established policies and procedures.
  • Performed functions related to patient scheduling, front-end customer service, patient registration, appointment scheduling and insurance assignment.
  • Collected and accurately documented patient registration information.
  • Greeted patients and completed patient registration.
  • Handled the patient registration process i.e., coding, insurance billing, and other functions.
  • Handled new patient registration and referrals.
  • Entered patient registration information into both manual and electronic databases Cross-referenced medical coverage using multiple computer insurance databases.
  • Scheduled and Patient Registration Prepared referrals for various specialty physicians in a timely matter.
  • Scheduled patents appointments, filed charts, answering incomingcalls and patient registration.

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39. Computer System

low Demand
Here's how Computer System is used in Patient Service Associate jobs:
  • Worked with Confidential Patient records, documentation, and reports in both Epic computer systems and paper records.
  • Completed & input all relevant information obtained from patient or referral sources into computer system.
  • Entered patient diets into computer system, and completed daily sanitation logs following strict requirements.
  • Faxed, copied, and scanned patient's medical documents into electronic computer system.
  • Notified patients of co-payments, when applicable, documenting all information in computer system.
  • Educated patients on required forms and posted payments in the computer system.
  • Used an enterprise wide clinical computer system for patient tracking.
  • Transported patients for x-rays and test Patient Care Associate Input patient information in to computer system before scheduled test.

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40. Financial Statements

low Demand
Here's how Financial Statements is used in Patient Service Associate jobs:
  • Generated accounts receivable and financial statements.
  • Performed bookkeeping duties such as credits and collections; preparing and sending financial statements and bills, and keeping financial records.
  • Performed bookkeeping duties, such as credits and collections, preparing and sending financial statements and bills and keeping financial records.
  • Prepared accurate financial statements at end of the quarter.
  • Performed bookkeeping duties, such as credits or collections, preparing and sending financial statements or bills.

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41. Medical Equipment

low Demand
Here's how Medical Equipment is used in Patient Service Associate jobs:
  • Processed orders daily for durable medical equipment.
  • Received referrals from doctors, hospitals, and skilled nursing facilities to set patients up with a variety of medical equipment.
  • Cleaned equipment, such as wheelchairs, hospital beds, or portable medical equipment, documenting needed repairs or maintenance.
  • Assisted nurses by moving patients or medical equipment when requested.
  • Ordered durable medical equipment for patient use.

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20 Most Common Skill For A Patient Service Associate

Patient Care20.5%
Customer Service11%
Insurance Companies9.2%
Medical Records8.8%
Hipaa4.2%
Patient Demographics3.7%
PSA3.4%
Appropriate Personnel2.8%

Typical Skill-Sets Required For A Patient Service Associate

RankSkillPercentage of ResumesPercentage
1
1
Patient Care
Patient Care
20.5%
20.5%
2
2
Customer Service
Customer Service
11%
11%
3
3
Insurance Companies
Insurance Companies
9.2%
9.2%
4
4
Medical Records
Medical Records
8.8%
8.8%
5
5
Hipaa
Hipaa
4.2%
4.2%
6
6
Patient Demographics
Patient Demographics
3.7%
3.7%
7
7
PSA
PSA
3.4%
3.4%
8
8
Appropriate Personnel
Appropriate Personnel
2.8%
2.8%
9
9
Data Entry
Data Entry
2.8%
2.8%
10
10
Patient Rooms
Patient Rooms
2.7%
2.7%
11
11
Patient Calls
Patient Calls
2.3%
2.3%
12
12
High Volume
High Volume
2.1%
2.1%
13
13
Medical Staff
Medical Staff
1.9%
1.9%
14
14
Patient Confidentiality
Patient Confidentiality
1.6%
1.6%
15
15
Patient Access
Patient Access
1.5%
1.5%
16
16
Phone Calls
Phone Calls
1.4%
1.4%
17
17
RN
RN
1.3%
1.3%
18
18
Hippa
Hippa
1.3%
1.3%
19
19
Front Office
Front Office
1.2%
1.2%
20
20
Encounter Forms
Encounter Forms
1.2%
1.2%
21
21
Patient Check In
Patient Check In
1.1%
1.1%
22
22
Triage
Triage
1.1%
1.1%
23
23
Ancillary Scheduling
Ancillary Scheduling
1.1%
1.1%
24
24
Patient Files
Patient Files
1%
1%
25
25
Telephone Calls
Telephone Calls
1%
1%
26
26
Insurance Cards
Insurance Cards
1%
1%
27
27
Collection Policies
Collection Policies
0.9%
0.9%
28
28
Pre-Visit Orders
Pre-Visit Orders
0.9%
0.9%
29
29
Radiology
Radiology
0.9%
0.9%
30
30
Patient Record Documentation
Patient Record Documentation
0.9%
0.9%
31
31
Ancillary Reports
Ancillary Reports
0.8%
0.8%
32
32
CPT
CPT
0.6%
0.6%
33
33
IDX
IDX
0.6%
0.6%
34
34
Independent Living
Independent Living
0.5%
0.5%
35
35
Staff Members
Staff Members
0.4%
0.4%
36
36
Billing System
Billing System
0.4%
0.4%
37
37
Appropriate Staff
Appropriate Staff
0.4%
0.4%
38
38
Patient Registration
Patient Registration
0.3%
0.3%
39
39
Computer System
Computer System
0.3%
0.3%
40
40
Financial Statements
Financial Statements
0.3%
0.3%
41
41
Medical Equipment
Medical Equipment
0.3%
0.3%

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