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Become A Patient Service Coordinator

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Working As A Patient Service Coordinator

  • Documenting/Recording Information
  • Performing for or Working Directly with the Public
  • Getting Information
  • Assisting and Caring for Others
  • Establishing and Maintaining Interpersonal Relationships
  • Deal with People

  • Unpleasant/Angry People

  • $31,720

    Average Salary

What Does A Patient Service Coordinator Do

Customer service representatives interact with customers to handle complaints, process orders, and provide information about an organization’s products and services.

Duties

Customer service representatives typically do the following:

  • Listen to customers’ questions and concerns, and provide answers or responses
  • Provide information about products and services
  • Take orders, calculate charges, and process billing or payments
  • Review or make changes to customer accounts
  • Handle returns or complaints
  • Record details of customer contacts and actions taken
  • Refer customers to supervisors or more experienced employees

Customer service representatives answer questions or requests from customers or the public. They typically provide services by phone, but some also interact with customers face to face, by email, or live chat.

The specific duties of customer service representatives vary by industry. For example, representatives who work in banks may answer customers’ questions about their accounts. Representatives who work for utility and communication companies may help customers with service problems, such as outages. Those who work in retail stores often handle returns, process refunds, and help customers locate items. Some representatives make changes to customers’ accounts, such as updating addresses or canceling orders. Although selling is not their main job, some representatives may help generate sales while providing information about a product or service.

Customer service representatives typically use a telephone, computer, and other office equipment. For example, representatives who work in call centers answer phone calls and use computers to review and select standard responses from a list of options. Those employed in retail stores use registers to process returns or orders.

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How To Become A Patient Service Coordinator

Customer service representatives typically need a high school diploma and receive on-the-job training to learn the specific skills needed for the job. They should be good at communicating and interacting with people and have some experience using computers.

Education

Customer service representatives typically need a high school diploma.

Training

Customer service representatives usually receive short-term on-the-job training, lasting 2 to 3 weeks. Those who work in finance and insurance may need several months of training to learn more complicated financial regulations.

General customer-service training may focus on procedures for answering questions, information about a company’s products and services, and computer and telephone use. Trainees often work under the guidance of an experienced worker for the first few weeks of employment.

In certain industries, such as finance and insurance, customer service representatives must remain current with changing regulations.

Licenses, Certifications, and Registrations

Customer service representatives who provide information about finance and insurance may need a state license. Although licensing requirements vary by state, they usually include passing a written exam. Some employers and organizations may provide training for these exams.

Important Qualities

Communication skills. Customer service representatives must be able to provide information in writing, by phone, or in person so that customers can understand them.

Customer-service skills. Representatives help companies retain customers by answering their questions and complaints in a helpful and professional manner.

Interpersonal skills. Representatives should be able to create positive interactions with customers.

Listening skills. Representatives must listen carefully and understand a customer’s situation in order to assist them.

Patience. Representatives should be patient and polite, especially when interacting with dissatisfied customers.

Problem-solving skills. Representatives must determine solutions to a customer’s problem. By resolving issues effectively, representatives contribute to customer loyalty and retention.

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Patient Service Coordinator jobs

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Patient Service Coordinator Career Paths

Patient Service Coordinator
Billing Specialist Accounts Receivable Specialist
Accounts Receivable Manager
6 Yearsyrs
Patient Care Coordinator Office Administrator
Administrative Manager
6 Yearsyrs
Accounts Receivable Specialist Legal Assistant Administrative Coordinator
Administrative Supervisor
5 Yearsyrs
Front Desk Coordinator Office Manager Billing Specialist
Billing Manager
7 Yearsyrs
Front Desk Coordinator Billing Specialist
Billing Supervisor
6 Yearsyrs
Finance Counselor Business Office Manager
Business Office Director
8 Yearsyrs
Administrative Coordinator Human Resources Coordinator
Business Office Manager
8 Yearsyrs
Registered Nurse Case Manager Therapist
Clinical Director
9 Yearsyrs
Registered Nurse Staff Nurse
Clinical Manager
8 Yearsyrs
Specialist Case Manager Clinical Manager
Clinical Operations Manager
10 Yearsyrs
Specialist Operations Manager Assistant Director
Director Of Admissions
7 Yearsyrs
Billing Specialist Home Health Aid Unit Secretary
Office Manager
5 Yearsyrs
Administrative Coordinator Project Coordinator Human Resources Coordinator
Office Manager Of Human Resources
6 Yearsyrs
Case Manager Utilization Review Nurse Staff Nurse
Patient Care Manager
9 Yearsyrs
Finance Counselor Supervisor, Patient Access Patient Care Manager
Patient Relations Director
10 Yearsyrs
Medical Office Administrator Patient Service Representative Service Supervisor
Patient Services Manager
8 Yearsyrs
Case Manager Clinical Manager Practice Manager
Practice Administrator
10 Yearsyrs
Patient Care Coordinator Nurse Manager Clinical Manager
Practice Manager
9 Yearsyrs
Accounts Receivable Specialist Business Manager Billing Manager
Revenue Manager
8 Yearsyrs
Program Coordinator Home Health Aid Customer Care Representative
Senior Representative
5 Yearsyrs
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Average Length of Employment
Registrar 2.6 years
Coordinator 2.6 years
Patient Registrar 2.5 years
Patient Advocate 2.3 years
Patient Liaison 2.3 years
Intake Coordinator 2.1 years
Top Employers Before
Internship 4.7%
Cashier 4.2%
Secretary 3.5%
Volunteer 1.9%
Top Employers After
Supervisor 2.4%
Secretary 2.3%

Patient Service Coordinator Demographics

Gender

Female

84.3%

Male

13.4%

Unknown

2.3%
Ethnicity

White

78.3%

Hispanic or Latino

12.7%

Asian

6.8%

Unknown

1.6%

Black or African American

0.6%
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Languages Spoken

Spanish

72.4%

French

5.0%

Mandarin

3.9%

Chinese

2.2%

Arabic

2.2%

Tagalog

1.7%

Hmong

1.7%

Portuguese

1.1%

Vietnamese

1.1%

Hindi

1.1%

Cantonese

1.1%

Urdu

1.1%

Korean

1.1%

Italian

1.1%

Swedish

0.6%

Kurdish

0.6%

Gujarati

0.6%

German

0.6%

Russian

0.6%

Amharic

0.6%
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Patient Service Coordinator Education

Schools

University of Phoenix

16.6%

The Community College of Baltimore County

8.7%

Kaplan University

5.7%

Towson University

5.4%

University of Maryland - University College

5.1%

Houston Community College

4.8%

American InterContinental University

4.8%

Johns Hopkins University

4.8%

Northern Virginia Community College

4.8%

Liberty University

4.5%

Strayer University

4.5%

Southern New Hampshire University

3.9%

Walden University

3.6%

University of Massachusetts - Boston

3.6%

Ashford University

3.3%

Delgado Community College

3.3%

Northeastern University

3.3%

Central Piedmont Community College

3.0%

Forsyth Technical Community College

3.0%

Anne Arundel Community College

3.0%
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Majors

Business

23.0%

Health Care Administration

16.7%

Nursing

9.2%

Medical Assisting Services

8.3%

Psychology

6.7%

General Studies

3.6%

Management

3.5%

Criminal Justice

2.7%

Biology

2.6%

Communication

2.6%

Accounting

2.5%

Medical Technician

2.5%

Public Health

2.3%

Education

2.3%

Nursing Assistants

2.1%

Human Resources Management

2.0%

Liberal Arts

1.9%

Marketing

1.9%

Social Work

1.8%

Human Services

1.8%
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Degrees

Bachelors

32.0%

Other

30.8%

Associate

13.4%

Masters

11.2%

Certificate

8.5%

Diploma

2.7%

License

0.7%

Doctorate

0.6%
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Job type you want
Full Time
Part Time
Internship
Temporary

Real Patient Service Coordinator Salaries

Job Title Company Location Start Date Salary
Patient Services Coordinator Grace Home Health Care, Inc. Long Beach, CA Oct 01, 2009 $60,502
Patient Services Coordinator Functional Life Achievement, Inc. New York, NY Nov 23, 2009 $26,108
Patient Services Coordinator Functional Life Achievement, Inc. New York, NY Mar 22, 2010 $26,108
Patient Services Coordinator Functional Life Achievement, Inc. New York, NY Oct 01, 2010 $26,108

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Top Skills for A Patient Service Coordinator

MedicalRecordsCustomerServicePatientReferralsClinicalStaffPatientServiceNewPatientInsuranceInformationFinancialInformationPatientCareFrontDeskPatientInformationPhoneCallsInsuranceVerificationDataEntryInsuranceCompaniesPatientChartsPatientDemographicsHipaaTriageFrontOffice

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Top Patient Service Coordinator Skills

  1. Medical Records
  2. Customer Service
  3. Patient Referrals
You can check out examples of real life uses of top skills on resumes here:
  • Prepare medical records according to clinic guidelines and specific procedures for scheduled patient visits.
  • General customer service working with people in person and on the phone.
  • Served as team lead Reviewed insurance eligibility and coverage Scheduled patient appointments Maintained patient referrals and billing information
  • Ensured comprehensive services and smooth operations of the administrative clinical staff.
  • Assist Patient Services Manager with development of or revising of quarterly mailings and departmental resources.

Top Patient Service Coordinator Employers

Patient Service Coordinator Videos

Be a patient service associate today!

January 2015 Heart of MD Anderson

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