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Become A Patient Service Coordinator

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Working As A Patient Service Coordinator

  • Documenting/Recording Information
  • Performing for or Working Directly with the Public
  • Getting Information
  • Assisting and Caring for Others
  • Establishing and Maintaining Interpersonal Relationships
  • Deal with People

  • Unpleasant/Angry People

  • $31,000

    Average Salary

What Does A Patient Service Coordinator Do

Customer service representatives interact with customers to handle complaints, process orders, and provide information about an organization’s products and services.

Duties

Customer service representatives typically do the following:

  • Listen to customers’ questions and concerns, and provide answers or responses
  • Provide information about products and services
  • Take orders, calculate charges, and process billing or payments
  • Review or make changes to customer accounts
  • Handle returns or complaints
  • Record details of customer contacts and actions taken
  • Refer customers to supervisors or more experienced employees

Customer service representatives answer questions or requests from customers or the public. They typically provide services by phone, but some also interact with customers face to face, by email, or live chat.

The specific duties of customer service representatives vary by industry. For example, representatives who work in banks may answer customers’ questions about their accounts. Representatives who work for utility and communication companies may help customers with service problems, such as outages. Those who work in retail stores often handle returns, process refunds, and help customers locate items. Some representatives make changes to customers’ accounts, such as updating addresses or canceling orders. Although selling is not their main job, some representatives may help generate sales while providing information about a product or service.

Customer service representatives typically use a telephone, computer, and other office equipment. For example, representatives who work in call centers answer phone calls and use computers to review and select standard responses from a list of options. Those employed in retail stores use registers to process returns or orders.

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How To Become A Patient Service Coordinator

Customer service representatives typically need a high school diploma and receive on-the-job training to learn the specific skills needed for the job. They should be good at communicating and interacting with people and have some experience using computers.

Education

Customer service representatives typically need a high school diploma.

Training

Customer service representatives usually receive short-term on-the-job training, lasting 2 to 3 weeks. Those who work in finance and insurance may need several months of training to learn more complicated financial regulations.

General customer-service training may focus on procedures for answering questions, information about a company’s products and services, and computer and telephone use. Trainees often work under the guidance of an experienced worker for the first few weeks of employment.

In certain industries, such as finance and insurance, customer service representatives must remain current with changing regulations.

Licenses, Certifications, and Registrations

Customer service representatives who provide information about finance and insurance may need a state license. Although licensing requirements vary by state, they usually include passing a written exam. Some employers and organizations may provide training for these exams.

Important Qualities

Communication skills. Customer service representatives must be able to provide information in writing, by phone, or in person so that customers can understand them.

Customer-service skills. Representatives help companies retain customers by answering their questions and complaints in a helpful and professional manner.

Interpersonal skills. Representatives should be able to create positive interactions with customers.

Listening skills. Representatives must listen carefully and understand a customer’s situation in order to assist them.

Patience. Representatives should be patient and polite, especially when interacting with dissatisfied customers.

Problem-solving skills. Representatives must determine solutions to a customer’s problem. By resolving issues effectively, representatives contribute to customer loyalty and retention.

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Patient Service Coordinator Jobs

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Patient Service Coordinator Career Paths

Patient Service Coordinator
Patient Service Representative Billing Specialist Administrator
Business Office Manager
7 Yearsyrs
Patient Service Representative Patient Care Coordinator Office Manager
Practice Manager
9 Yearsyrs
Patient Service Representative Patient Care Coordinator Case Manager
Patient Care Manager
5 Yearsyrs
Certified Nursing Assistant Registered Nurse Registered Nurse Supervisor
Nursing Director
9 Yearsyrs
Certified Nursing Assistant Staff Nurse Registered Nurse Supervisor
Nurse Manager
9 Yearsyrs
Certified Nursing Assistant Team Leader Case Manager
Director Of Social Services
6 Yearsyrs
Patient Access Representative Billing Specialist Accountant
Accounts Receivable Manager
6 Yearsyrs
Patient Access Representative Billing Specialist Executive Assistant
Office Manager Of Human Resources
6 Yearsyrs
Patient Access Representative Specialist Customer Service Supervisor
Call Center Manager
6 Yearsyrs
Office Administrator Administrator Case Manager
Clinical Manager
8 Yearsyrs
Office Administrator Executive Assistant Office Manager
Administrative Director
8 Yearsyrs
Office Administrator Administrator Registered Nurse Case Manager
Clinical Services Director
11 Yearsyrs
Patient Care Coordinator Office Manager Assistant Director
Director Of Admissions
7 Yearsyrs
Front Desk Coordinator Medical Coder Billing Manager
Revenue Manager
8 Yearsyrs
Coordinator Social Worker Service Supervisor
Patient Services Manager
7 Yearsyrs
Coordinator Adjunct Instructor Nurse Manager
Patient Relations Director
10 Yearsyrs
Front Desk Coordinator Medical Coder Billing Supervisor
Patient Account Manager
7 Yearsyrs
Front Desk Coordinator Treatment Coordinator Lead Dental Assistant
Dental Office Manager
5 Yearsyrs
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Do you work as a Patient Service Coordinator?

Help others decide if this is a good career for them

Average Length of Employment
Patient Registrar 2.8 years
Top Careers Before Patient Service Coordinator
Cashier 6.9%
Internship 4.0%
Secretary 2.8%
Server 1.9%
Top Careers After Patient Service Coordinator
Cashier 3.1%

Do you work as a Patient Service Coordinator?

Average Yearly Salary
$31,000
View Detailed Salary Report
$24,000
Min 10%
$31,000
Median 50%
$31,000
Median 50%
$31,000
Median 50%
$31,000
Median 50%
$31,000
Median 50%
$31,000
Median 50%
$31,000
Median 50%
$40,000
Max 90%
Best Paying Company
Novartis
Highest Paying City
Anchorage, AK
Highest Paying State
Alaska
Avg Experience Level
2.9 years
How much does a Patient Service Coordinator make at top companies?
The national average salary for a Patient Service Coordinator in the United States is $31,696 per year or $15 per hour. Those in the bottom 10 percent make under $24,000 a year, and the top 10 percent make over $40,000.

How Would You Rate The Salary Of a Patient Service Coordinator?

Have you worked as a Patient Service Coordinator? Help other job seekers by rating your experience as a Patient Service Coordinator.

Top Skills for A Patient Service Coordinator

  1. Patient Care
  2. Insurance Companies
  3. Medical Records
You can check out examples of real life uses of top skills on resumes here:
  • Staff management and supervision, operational, and financial functions and non-physician technical and professional services related to patient care.
  • Appealed denials by insurance companies based on medical necessity.
  • Prepare medical records according to clinic guidelines and specific procedures for scheduled patient visits.
  • Demonstrated excellent customer service with attention to detail.
  • Served as team lead Reviewed insurance eligibility and coverage Scheduled patient appointments Maintained patient referrals and billing information

Patient Service Coordinator Resume Examples And Tips

The average resume reviewer spends between 5 to 7 seconds looking at a single resume, which leaves the average job applier with roughly six seconds to make a killer first impression. Thanks to this, a single typo or error on your resume can disqualify you right out of the gate. At Zippia, we went through over 8,001 Patient Service Coordinator resumes and compiled some information about how best to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

Learn How To Create A Top Notch Patient Service Coordinator Resume

View Resume Examples

Patient Service Coordinator Demographics

Gender

Female

74.7%

Unknown

13.1%

Male

12.2%
Ethnicity

White

56.8%

Hispanic or Latino

19.3%

Black or African American

13.7%

Asian

6.8%

Unknown

3.4%
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Foreign Languages Spoken

Spanish

75.3%

French

5.1%

Mandarin

2.9%

Arabic

2.5%

Italian

1.8%

Chinese

1.8%

Portuguese

1.5%

Cantonese

1.5%

Vietnamese

1.1%

Hmong

1.1%

Korean

0.7%

Tagalog

0.7%

German

0.7%

Japanese

0.7%

Urdu

0.7%

Swedish

0.4%

Hindi

0.4%

Bosnian

0.4%

Russian

0.4%

Thai

0.4%
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Patient Service Coordinator Education

Schools

University of Phoenix

21.5%

Houston Community College

7.6%

Strayer University

7.0%

The Community College of Baltimore County

6.6%

Kaplan University

4.8%

University of Maryland - University College

4.4%

Northern Virginia Community College

4.1%

Bunker Hill Community College

3.8%

Baltimore City Community College

3.8%

Central Piedmont Community College

3.8%

American InterContinental University

3.8%

University of Houston

3.7%

Towson University

3.7%

Ashford University

3.4%

Forsyth Technical Community College

3.2%

Walden University

3.1%

Northeastern University

3.1%

Clayton State University

3.0%

Everest Institute

2.8%

Georgia State University

2.7%
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Majors

Business

23.2%

Health Care Administration

17.2%

Medical Assisting Services

8.9%

Nursing

8.6%

Psychology

6.4%

Management

3.8%

General Studies

3.5%

Criminal Justice

3.0%

Accounting

2.6%

Medical Technician

2.3%

Education

2.3%

Communication

2.3%

Human Services

2.2%

Liberal Arts

2.1%

Public Health

2.0%

Social Work

2.0%

Biology

2.0%

Nursing Assistants

1.9%

Human Resources Management

1.9%

Sociology

1.8%
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Degrees

Bachelors

31.4%

Other

30.2%

Associate

14.3%

Masters

11.4%

Certificate

8.3%

Diploma

3.1%

License

0.7%

Doctorate

0.5%
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Top Patient Service Coordinator Employers

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Patient Service Coordinator Videos

Be a patient service associate today!

January 2015 Heart of MD Anderson

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