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How to hire a patient service coordinator

Patient service coordinator hiring summary. Here are some key points about hiring patient service coordinators in the United States:

  • The median cost to hire a patient service coordinator is $1,633.
  • It takes between 36 and 42 days to fill the average role in the US.
  • HR departments typically allocate 15% of their budget towards recruitment efforts.
  • Small businesses spend $1,105 per patient service coordinator on training each year, while large companies spend $658.
  • It takes approximately 12 weeks for a new employee to reach full productivity levels.
  • There are a total of 179,230 patient service coordinators in the US, and there are currently 100,708 job openings in this field.
  • Boston, MA, has the highest demand for patient service coordinators, with 69 job openings.

How to hire a patient service coordinator, step by step

To hire a patient service coordinator, you should create an ideal candidate profile, determine a budget, and post and promote your job. Here's a step-by-step guide on how to hire a patient service coordinator:

Here's a step-by-step patient service coordinator hiring guide:

  • Step 1: Identify your hiring needs
  • Step 2: Create an ideal candidate profile
  • Step 3: Make a budget
  • Step 4: Write a patient service coordinator job description
  • Step 5: Post your job
  • Step 6: Interview candidates
  • Step 7: Send a job offer and onboard your new patient service coordinator
  • Step 8: Go through the hiring process checklist

What does a patient service coordinator do?

Patient services coordinators act as a liaison between a healthcare organization and patients. Their primary job is to provide quality service to patients. Their duties and responsibilities include fielding telephone calls from patients, assessing patients' issues, and interacting with team members, medical personnel, and employees from other departments. Also, they are responsible for ensuring compliance with regulatory and hospital requirements and maintaining quality service. Patient services coordinators must also ensure to maintain their technical knowledge by participating in personal networks, attending educational workshops, and reviewing professional publications.

Learn more about the specifics of what a patient service coordinator does
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  1. Identify your hiring needs

    Before you start hiring a patient service coordinator, identify what type of worker you actually need. Certain positions might call for a full-time employee, while others can be done by a part-time worker or contractor.

    Determine employee vs contractor status
    Is the person you're thinking of hiring a US citizen or green card holder?

    You should also consider the ideal background you'd like them a patient service coordinator to have before you start to hire. For example, what industry or field would you like them to have experience in, what level of seniority or education does the job require, and how much it'll cost to hire a patient service coordinator that fits the bill.

    This list shows salaries for various types of patient service coordinators.

    Type of Patient Service CoordinatorDescriptionHourly rate
    Patient Service CoordinatorCustomer service representatives interact with customers to handle complaints, process orders, and provide information about an organization’s products and services.$12-20
    Patient LiaisonPatient Liaisons are intermediaries addressing concerns on behalf of patients and families working in tandem with the hospital administrator. They are responsible for gathering data regarding patient care issues and inquiries, assessing patient well-being, suggesting improvements, and interpreting hospital service, policies, and procedures to patients and families... Show more$11-20
    Patient Care RepresentativePCRs (Patient Care Representatives) are given responsibilities like updating and verifying patient information after every visit, scheduling and reminding patients about appointments, and informing patients about delays and how long the estimated waiting times will be. They are also responsible for obtaining patients' personal information like their address, contact details, insurance information, and medical and surgical history... Show more$12-19
  2. Create an ideal candidate profile

    Common skills:
    • Patients
    • Customer Service
    • Patient Care
    • Medical Terminology
    • Front Desk
    • Patient Flow
    • Check-In
    • Patient Service
    • Insurance Eligibility
    • Home Health
    • Phone Calls
    • Excellent Organizational
    • Cleanliness
    • HIPAA
    Check all skills
    Responsibilities:
    • Register patients for diagnostic testing, surgery, direct admissions from physician offices and new patient admissions for newborns.
    • Process release of information requests for patients and third party groups including outside providers, rehabilitation facilities, and law offices.
    • Schedule patients using state-of-the-art EMR, oversee physician calendar, correspondence, and communicate with referring physician offices.
    • Welcome patients as they arrive and perform check-in responsibilities: verifying, collecting and confirming insurance and demographic information.
    • Collect information from incoming patients regarding services need, verify insurance eligibility and determine patient financial liability, or financial status.
    • Perform interviews to gather necessary information for registration, admission and accurate prioritization of patients to assist medical staff with triage.
    More patient service coordinator duties
  3. Make a budget

    Including a salary range in your patient service coordinator job description is one of the best ways to attract top talent. A patient service coordinator can vary based on:

    • Location. For example, patient service coordinators' average salary in louisiana is 41% less than in california.
    • Seniority. Entry-level patient service coordinators 37% less than senior-level patient service coordinators.
    • Certifications. A patient service coordinator with certifications usually earns a higher salary.
    • Company. Working for an established firm or a new start-up company can make a big difference in a patient service coordinator's salary.

    Average patient service coordinator salary

    $16.71hourly

    $34,754 yearly

    Entry-level patient service coordinator salary
    $27,000 yearly salary
    Updated December 5, 2025

    Average patient service coordinator salary by state

    RankStateAvg. salaryHourly rate
    1Washington$47,906$23
    2Hawaii$47,688$23
    3Massachusetts$44,519$21
    4Iowa$43,631$21
    5Alaska$43,205$21
    6District of Columbia$41,531$20
    7New York$41,446$20
    8Mississippi$38,852$19
    9Oregon$38,780$19
    10Minnesota$38,687$19
    11Colorado$38,288$18
    12Kansas$37,319$18
    13Connecticut$37,166$18
    14New Mexico$36,731$18
    15Ohio$36,581$18
    16Arizona$36,524$18
    17Texas$36,514$18
    18Illinois$36,460$18
    19Idaho$36,177$17
    20Nevada$35,615$17

    Average patient service coordinator salary by company

  4. Writing a patient service coordinator job description

    A good patient service coordinator job description should include a few things:

    • Summary of the role
    • List of responsibilities
    • Required skills and experience

    Including a salary range and the first name of the hiring manager is also appreciated by candidates. Here's an example of a patient service coordinator job description:

    Patient service coordinator job description example


    At Providence, our strength lies in Our Promise of “Know me, care for me, ease my way.” Working at our family of organizations means that regardless of your role, we’ll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable.


    About the Team


    Providence has a long history of serving Alaska, beginning when the Sisters of Providence first brought health care to Nome in 1902 during the Gold Rush. This pioneering spirit set the standard for modern health care in Alaska and formed the foundation for Providence's growth as the state's largest private employer and leading health care provider.


    Our award-winning and comprehensive medical centers are located in Anchorage, Eagle River, Kodiak Island, Mat-Su, Seward, and Valdez. Our not-for-profit network also provides a full spectrum of care with leading-edge diagnostics and treatment, outpatient health centers, physician groups and clinics, outreach programs, and hospice and home care.


    We are committed to the principle that every workforce member has the right to work in surroundings that are free from all forms of unlawful discrimination and harassment.


    We are committed to cultural diversity and equal employment for all individuals. It is our policy to recruit, hire, promote, compensate, transfer, train, retain, terminate, and make all other employment-related decisions without regard to race, color, religious creed (including religious dress and grooming practices), national origin (including certain language use restrictions), ancestry, disability (mental and physical including HIV and AIDS), medical condition (including cancer and genetic characteristics), genetic information, marital status, age, sex (which includes pregnancy, childbirth, breastfeeding and related medical conditions), gender, gender identity, gender expression, sexual orientation, genetic information, and military and veteran status or any other applicable legally protected status. We will also provide reasonable accommodation to known physical or mental limitations of an otherwise qualified caregiver or applicant for employment, unless the accommodation would impose undue hardship on the operation of our business.


    We are a community where all people, regardless of differences, are welcome, secure, and valued. We value respect, appreciation, collaboration, diversity, and a shared commitment to serving our communities. We expect that all workforce members in our community will act in ways which reflect a commitment to and accountability for, racial and social justice and equality in the workplace. As such, we will maintain a workplace free of discrimination and harassment based on any applicable legally protected status. We also expect that all workforce members will maintain a positive workplace free from any unacceptable conduct which creates an intimidating, hostile, or offensive work environment.


    Requsition ID: 116105

    Company: Providence Jobs

    Job Category: Patient Care (Non-Acute)

    Job Function: Clinical Care

    Job Schedule: Per-Diem

    Job Shift: Variable

    Career Track: Nursing

    Department: 1015 AK PHH Forestview

    Address: AK Anchorage 4140 Folker St

    Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.


  5. Post your job

    To find the right patient service coordinator for your business, consider trying out a few different recruiting strategies:

    • Consider internal talent. One of the most important sources of talent for any company is its existing workforce.
    • Ask for referrals. Reach out to friends, family members, and current employees and ask if they know or have worked with patient service coordinators they would recommend.
    • Recruit at local colleges. Attend job fairs at local colleges to recruit patient service coordinators who meet your education requirements.
    • Social media platforms. LinkedIn, Facebook and Twitter now have more than 3.5 billion users, and you can use social media to reach potential job candidates.
    Post your job online:
    • Post your patient service coordinator job on Zippia to find and recruit patient service coordinator candidates who meet your exact specifications.
    • Use field-specific websites.
    • Post a job on free websites.
  6. Interview candidates

    Recruiting patient service coordinators requires you to bring your A-game to the interview process. The first interview should introduce the company and the role to the candidate as much as they present their background experience and reasons for applying for the job. During later interviews, you can go into more detail about the technical details of the job and ask behavioral questions to gauge how they'd fit into your current company culture.

    It's also good to ask about candidates' unique skills and talents. You can move on to the technical interview if a candidate is good enough for the next step.

    The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

  7. Send a job offer and onboard your new patient service coordinator

    Once you have selected a candidate for the patient service coordinator position, it is time to create an offer letter. In addition to salary, the offer letter should include details about benefits and perks that are available to the employee. Ensuring your offer is competitive is vital, as qualified candidates may be considering other job opportunities. The candidate may wish to negotiate the terms of the offer, and it is important to be open to discussion and reach a mutually beneficial agreement. After the offer has been accepted, it is a good idea to formalize the agreement with a contract.

    You should also follow up with applicants who don't get the job with an email letting them know that you've filled the position.

    To prepare for the new employee's start date, you can create an onboarding schedule and complete any necessary paperwork, such as employee action forms and onboarding documents like I-9 forms, benefits enrollment, and federal and state tax forms. Human Resources should also ensure that a new employee file is created.

  8. Go through the hiring process checklist

    • Determine employee type (full-time, part-time, contractor, etc.)
    • Submit a job requisition form to the HR department
    • Define job responsibilities and requirements
    • Establish budget and timeline
    • Determine hiring decision makers for the role
    • Write job description
    • Post job on job boards, company website, etc.
    • Promote the job internally
    • Process applications through applicant tracking system
    • Review resumes and cover letters
    • Shortlist candidates for screening
    • Hold phone/virtual interview screening with first round of candidates
    • Conduct in-person interviews with top candidates from first round
    • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
    • Conduct background checks on top candidates
    • Check references of top candidates
    • Consult with HR and hiring decision makers on job offer specifics
    • Extend offer to top candidate(s)
    • Receive formal job offer acceptance and signed employment contract
    • Inform other candidates that the position has been filled
    • Set and communicate onboarding schedule to new hire(s)
    • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)
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How much does it cost to hire a patient service coordinator?

Hiring a patient service coordinator comes with both the one-time cost per hire and ongoing costs. The cost of recruiting patient service coordinators involves promoting the job and spending time conducting interviews. Ongoing costs include employee salary, training, benefits, insurance, and equipment. It is essential to consider the cost of patient service coordinator recruiting as well the ongoing costs of maintaining the new employee.

You can expect to pay around $34,754 per year for a patient service coordinator, as this is the median yearly salary nationally. This can vary depending on what state or city you're hiring in. If you're hiring for contract work or on a per-project basis, hourly rates for patient service coordinators in the US typically range between $12 and $20 an hour.

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