Patient service coordinator job description

At Providence, our strength lies in Our Promise of “Know me, care for me, ease my way.” Working at our family of organizations means that regardless of your role, we’ll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable.

About the Team

Providence has a long history of serving Alaska, beginning when the Sisters of Providence first brought health care to Nome in 1902 during the Gold Rush. This pioneering spirit set the standard for modern health care in Alaska and formed the foundation for Providence's growth as the state's largest private employer and leading health care provider.

Our award-winning and comprehensive medical centers are located in Anchorage, Eagle River, Kodiak Island, Mat-Su, Seward, and Valdez. Our not-for-profit network also provides a full spectrum of care with leading-edge diagnostics and treatment, outpatient health centers, physician groups and clinics, outreach programs, and hospice and home care.

We are committed to the principle that every workforce member has the right to work in surroundings that are free from all forms of unlawful discrimination and harassment.

We are committed to cultural diversity and equal employment for all individuals. It is our policy to recruit, hire, promote, compensate, transfer, train, retain, terminate, and make all other employment-related decisions without regard to race, color, religious creed (including religious dress and grooming practices), national origin (including certain language use restrictions), ancestry, disability (mental and physical including HIV and AIDS), medical condition (including cancer and genetic characteristics), genetic information, marital status, age, sex (which includes pregnancy, childbirth, breastfeeding and related medical conditions), gender, gender identity, gender expression, sexual orientation, genetic information, and military and veteran status or any other applicable legally protected status. We will also provide reasonable accommodation to known physical or mental limitations of an otherwise qualified caregiver or applicant for employment, unless the accommodation would impose undue hardship on the operation of our business.

We are a community where all people, regardless of differences, are welcome, secure, and valued. We value respect, appreciation, collaboration, diversity, and a shared commitment to serving our communities. We expect that all workforce members in our community will act in ways which reflect a commitment to and accountability for, racial and social justice and equality in the workplace. As such, we will maintain a workplace free of discrimination and harassment based on any applicable legally protected status. We also expect that all workforce members will maintain a positive workplace free from any unacceptable conduct which creates an intimidating, hostile, or offensive work environment.

Requsition ID: 116105

Company: Providence Jobs

Job Category: Patient Care (Non-Acute)

Job Function: Clinical Care

Job Schedule: Per-Diem

Job Shift: Variable

Career Track: Nursing

Department: 1015 AK PHH Forestview

Address: AK Anchorage 4140 Folker St

Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Directly responsible for scheduling the Home Health visits for the field staff and assisting with the coordination of patient care. Works under the direction of the Clinical Manager to ensure the proper utilization of clinical resources to maximize care center capacity and utilization guidelines. Responsible for scheduling and communication with the field staff, patients and clinical managers regarding scheduling of patient services.
Essential Job Functions


+ Ensure patient assessment visits are scheduled and performed timely


+ Prepare weekly clinician schedules. Reviews clinician schedules daily or more frequently as needed to determine capacity opportunities and ensure productivity standards are being met.


+ Ensures clinicians are assigned and scheduled in most efficient geography, maximizing clinician efficiency,


matching skill with required care, and optimizing clinician capacity.


+ Ensures missed visits are scheduled by the end of the current day/ week or referred to the Clinical Manager for resolution.


+ Works collaboratively with the field clinicians to ensure all patients are scheduled and completed as ordered.


+ Manage calls from patients and field staff related to scheduling issues. Refers clinical and performance related issue to the Clinical Manager.


+ Completes requested schedules ensuring all order and services (e.g. lab draw, supervisory visits, addon visits or disciplines etc.,) are included as required.


+ Supports Clinical Managers and works collaboratively to ensure timely communication with patients, clinicians, and other office personnel.


+ Runs all applicable reports and responds to work flow taking appropriate actions.


+ Assists with internal transfer of patients between Home Health and Hospice for scheduling.


+ Make all scheduling changes and updates within scheduling system.


Qualifications


Skills


Required


+ DECISION MAKING ABILITY: Advanced


+ COMMUNICATION ORAL: Advanced


+ COMMUNICATION WRITTEN: Advanced


+ INDEPENDENT THINKING: Advanced


+ ORGANIZATIONAL SKILLS: Advanced


+ LEADERSHIP: Advanced


Education


Required


+ Post-Sec Secretarial Crwk or better


+ HS Diploma/Equivalent or better


Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities


The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Responsible for scheduling clinic, radiology and


other ancillary appointments for returning KCC patients as well as performing


all responsibilities of a staff information specialist.


Responsibilities:


Answers all incoming customer calls.Identify and triage information needs of caller.Enters accurate demographic andinsurance information into the scheduling system to ensure that financialviability at Karmanos Cancer Hospital is secured at the most basic level.


Responsible for scheduling appointments requested by customers viaemail..


Based onpredetermined template, schedule return and return to new provider patientsfor treatment and physician clinic appointments; schedule new and returnpatients for radiology and other diagnostic and screening procedures.


Participate in staff meetings andcontinuing education programs with other staff members in order to buildindividual skills and implement process improvements that lead toachieving and sustaining a high level of caller satisfaction.


Assists and educates patients, families, and physicians’ offices inprocedures necessary to procure a complete set of records and theimportance of having those records available for a complete evaluation.


Qualifications


Qualifications:


High school diploma required. Bachelor degree preferred.


Two years of customer service or healthcare related experience.


PC and word processing skills are required.


Knowledge of billing and managed care programs preferred.


Familiarity with third party insurance verification, authorization and referral procedures preferred.


Familiarity with cancer-related information and terminology.


Good interpersonal skills.


Excellent written and verbal communication skills.


Equal Opportunity Employer of Minorities/Females/Disabled/Veterans


Job: Administrative/Clerical


Primary Location: Michigan-Detroit-New Center One


Employee Status Regular


Shift Day Job


Job Type Standard