Patient service coordinator vs patient coordinator

The differences between patient service coordinators and patient coordinators can be seen in a few details. Each job has different responsibilities and duties. It typically takes 2-4 years to become both a patient service coordinator and a patient coordinator. Additionally, a patient service coordinator has an average salary of $34,754, which is higher than the $32,954 average annual salary of a patient coordinator.

The top three skills for a patient service coordinator include patients, customer service and patient care. The most important skills for a patient coordinator are patients, customer service, and patient care.

Patient service coordinator vs patient coordinator overview

	Patient Service Coordinator	Patient Coordinator
Yearly salary	$34,754	$32,954
Hourly rate	$16.71	$15.84
Growth rate	-4%	-4%
Number of jobs	100,708	97,878
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 43%	Bachelor's Degree, 40%
Average age	40	40
Years of experience	4	4

What does a patient service coordinator do?

Patient services coordinators act as a liaison between a healthcare organization and patients. Their primary job is to provide quality service to patients. Their duties and responsibilities include fielding telephone calls from patients, assessing patients' issues, and interacting with team members, medical personnel, and employees from other departments. Also, they are responsible for ensuring compliance with regulatory and hospital requirements and maintaining quality service. Patient services coordinators must also ensure to maintain their technical knowledge by participating in personal networks, attending educational workshops, and reviewing professional publications.

What does a patient coordinator do?

A patient coordinator functions as the primary point of contact between health care professionals and patients in a medical facility. They mostly perform administrative tasks such as greeting visitors, answering calls, responding to inquiries, managing schedules, arranging appointments, processing payments, gathering information, and keeping records. Moreover, they assist in filling out forms, escorting patients to different rooms or offices, and setting treatment plans. Most importantly, they discuss and share necessary information with patients and families regarding medications, procedures, and proceeding care according to a physician's assessment.

Patient service coordinator vs patient coordinator salary

Patient service coordinators and patient coordinators have different pay scales, as shown below.

	Patient Service Coordinator	Patient Coordinator
Average salary	$34,754	$32,954
Salary range	Between $27,000 And $43,000	Between $25,000 And $41,000
Highest paying City	Tacoma, WA	Brockton, MA
Highest paying state	California	Massachusetts
Best paying company	County of Riverside	University of California, Berkeley
Best paying industry	Health Care	Health Care

Differences between patient service coordinator and patient coordinator education

There are a few differences between a patient service coordinator and a patient coordinator in terms of educational background:

	Patient Service Coordinator	Patient Coordinator
Most common degree	Bachelor's Degree, 43%	Bachelor's Degree, 40%
Most common major	Business	Business
Most common college	University of Pennsylvania	University of Pennsylvania

Patient service coordinator vs patient coordinator demographics

Here are the differences between patient service coordinators' and patient coordinators' demographics:

	Patient Service Coordinator	Patient Coordinator
Average age	40	40
Gender ratio	Male, 13.4% Female, 86.6%	Male, 11.2% Female, 88.8%
Race ratio	Black or African American, 13.5% Unknown, 5.3% Hispanic or Latino, 22.7% Asian, 7.1% White, 50.7% American Indian and Alaska Native, 0.7%	Black or African American, 11.1% Unknown, 5.3% Hispanic or Latino, 25.4% Asian, 6.2% White, 51.4% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between patient service coordinator and patient coordinator duties and responsibilities

Patient service coordinator example responsibilities.

Register patients for diagnostic testing, surgery, direct admissions from physician offices and new patient admissions for newborns.
Process release of information requests for patients and third party groups including outside providers, rehabilitation facilities, and law offices.
Schedule patients using state-of-the-art EMR, oversee physician calendar, correspondence, and communicate with referring physician offices.
Welcome patients as they arrive and perform check-in responsibilities: verifying, collecting and confirming insurance and demographic information.
Collect information from incoming patients regarding services need, verify insurance eligibility and determine patient financial liability, or financial status.
Perform interviews to gather necessary information for registration, admission and accurate prioritization of patients to assist medical staff with triage.

Patient coordinator example responsibilities.

Comply with HIPAA regulations by discreetly and professionally handling all patients private medical information.
Gather personal plus insurance information and perform thorough insurance breakdowns for patients.
Communicate directly with patients to obtain initial patient information and respond to inquiries.
Process and update HIPAA relate paperwork and other require institutional forms as necessary.
Obtain all necessary documentation prior to surgery such as proof of identification, copy of insurance and require insurance referrals.
Respond in writing to all grievances in accordance with CMS and DNV guidelines.

Patient service coordinator vs patient coordinator skills

Common patient service coordinator skills

Patients, 22%
Customer Service, 9%
Patient Care, 7%
Medical Terminology, 5%
Front Desk, 5%
Patient Flow, 4%

Common patient coordinator skills

Patients, 30%
Customer Service, 11%
Patient Care, 6%
Patient Flow, 5%
Excellent Organizational, 4%
Check-In, 3%

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Office and Administrative Industry
Patient Service Coordinator
Patient Service Coordinator vs Patient Coordinator

Updated January 8, 2025

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