Patient service coordinator resume examples for 2025

Build a better patient service coordinator resume with Zippi, your AI resume builder robot.

Create my resume See all templates

Updated March 26, 2025

6 min read

All resume examples

Patient service coordinator resume

Nicole Lewis

(800) 555-2684 | nlewis@example.com

East Syracuse, NY | 88725 W. First St. - 82607

Work experience

2019 - Present
Patient Service Coordinator, Aspen Dental Management - East Syracuse, NY
- Answered telephone calls to book appointments and/or answer any questions the patient may have had.
- Assisted the department with order verification and order management through EMR when needed.
- Submitted notifications to insurance companies and obtained referrals from primary care physicians for specialty and outpatient hospital procedures.
- Accepted payments for outpatient services via credit card, cash, and check.
- Developed a stock circulation system to maintain merchandise levels on the sales floor to a maximum.
2009 - 2019
Patient Relations Representative, Aspen Dental Management - East Syracuse, NY
- Maintain liaison with Financial Review, Medical Records, Utilization Review, Admitting departments and Collections Agencies.
- Total patient care, in-charge person on 700 ortho units and worked closely with patient and hospital personnel.
- Protect the security of medical records to ensure that confidentiality is maintained.
- Performed the task of filling and retrieving medical records.
2004 - 2009
Prior Authorization Representative, Sprint - Killeen, TX
- Prospected successfully into small domestic businesses selling voice and data services including long distance, internet and hardware.
- Improved communication efficiency as primary liaison between departments, clients and vendors.

Skills

Patient Access
Insurance Companies
Greeting Patients
Patient Check In
CPT
Physician Offices
Patient Demographics
Administrative Tasks
Patient Care
Medical Records

Education

Bachelor's Degree, General Studies (1996 - 1999)
Texas A&M University - Central Texas
Killeen,

Patient service coordinator resume

Dennis Ross

(370) 555-9723 | dross@example.com

Salt Lake City, UT | 45723 N. Main Ln. - 88160

Work experience

2017 - Present
Patient Service Coordinator, Intermountain Healthcare - Salt Lake City, UT
- Coordinated with insurance companies in obtaining authorization for patient services and scheduled patient exams.
- Posted payments on bills, relieved PBX operator for lunch and breaks.
- Collect insurance info and process for patient care.
- Processed billing/insurance claims with insurance companies.
- Communicate with back office for resolution of patient care problems.
2012 - 2017
Medication Coordinator, Cardinal Health - Westlake, TX
- Worked with health insurance companies over the phone or in person, in order to comply with specific requests.
- Correspond with workers' compensation insurance companies to ensure payment for services rendered.
- Prepared reports, letters, medical records.
- Provide communication with doctors and nursing staff to ensure patient care and safety.
2010 - 2012
Account Management Representative, Fidelity Investments - Westlake, TX
- Provided problem resolution to difficult financial request by client as well as ability to listen and access client needs.
- Processed complex problem resolution and service center requests for Client Service Managers and advisors.
- Handle customer inquiries, complaints, and locate resources for problem resolution related to 401(k) plans.
- Resolve and facilitate problem resolution and Not in good order (NIGO) items.
- Provided customer service to new/existing merchants Installed and serviced POS equipment Signed and activated new merchants to network

Skills

Client Service
Scheduling Appointments
Medical Records
Insurance Companies
Company Standards
Procedures
Logistics
PSR
Patient Charges
Hipaa

Education

Bachelor's Degree, Health Care Administration (2002 - 2005)
DeVry University
Oakbrook Terrace,

Patient service coordinator resume

Katherine Reyes

(760) 555-0191 | kreyes@example.com

Chicago, IL | 43998 E. First St. - 51022

Work experience

2018 - Present
Patient Service Coordinator, NovaCare Rehabilitation - Chicago, IL
- Documented complete patient/physician demographic, insurance, and medical information into computer system.
- Helped organize client files to aid in patient care administration.
- Meet and maintain monthly quality assurance and monetary goals as set forth by the Revenue Cycle Division for Patient Access.
2016 - 2018
Patient Service Coordinator, Patient First - Virginia Beach, VA
- Maintained excellent communication with patients and their families as well as patient care team.
- Coordinate, file, maintain, and update consumer medical records and related data.
- Followed HIPAA privacy procedures when using and/or disclosing protected health information.
2009 - 2016
Business Services Representative, JPMorgan Chase - Columbus, OH
- Sign up new customers for new lines and add new lines to existing customers account.
- Supported the Business Development Manager in liaising with local companies for business development.

Skills

Product Knowledge
Problem Resolution
PSR
Prospective Customers
Job Descriptions
Troubleshoot
Company Standards
Patient Confidentiality
EHR
Patient Access

Education

Bachelor's Degree, Business (2001 - 2004)
Ohio State University
Columbus,

Patient service coordinator resume

Gary Hawkins

(810) 555-8258 | ghawkins@example.com

Norristown, PA | 854 E. Elm Rd. - 16948

Work experience

2016 - Present
Patient Service Coordinator, Quest Diagnostics - Norristown, PA
- Check patients using NextGen computer system.
- Go through medical records to ensure all required records received for admission, then forward to clinics for patient acceptance.
- Verified and processed patient demographic information into Raintree system.
- Prepare all patients medical records and issue proper forms in order to acquire correct information.
- Assisted family in coordinating services for their children with mental health and behavior issues.
2014 - 2016
Patient Relations Coordinator, Quest Diagnostics - Norristown, PA
- Managed 5 different client specific databases including ICD-9 coding certified by Quest.
- Utilized medical terminology, medical records referral, data entry and 10 key functions to improve proper recordkeeping.
2004 - 2014
Account Management Representative, Nationwide Mutual Insurance ... - Main, PA
- Experience with office equipment and common software such as MS Word, Excel, PowerPoint and Lotus Notes.
- Established and maintained positive relationships with internal departments, ensuring customer requests were handled with accuracy and to strict time constraints.

Skills

Ensure Customers
Patient Relations
Utilization Review
Patient Access
Communication
Account Management
Patient Demographics
Company Standards
Exceeds Expectations
Treatment Plans

Education

Bachelor's Degree, Business (1996 - 1999)
Pennsylvania State University
Main,

Patient service coordinator resume

Kathleen Morgan

(760) 555-3056 | kmorgan@example.com

Orem, UT | 65334 E. First Rd. - 36136

Work experience

2018 - Present
Patient Service Coordinator, D-R SERVICES - Orem, UT
- Answered high volume of incoming calls from patients, vendors, etc.
- Provided information on patient accounts in a courteous, efficient, and professional manner.
- register patients as they come through the emergency room.
2015 - 2018
Patient Access Associate, TriWest Healthcare Alliance - Colorado Springs, CO
- Distributed mail and medical records to appropriate departments and individuals.
- Maintain relationships with insurance companies to insure and expedite timely payment for patient service.
- Provided excellent service, patient care , and made sure healthcare professionals were giving great care for patients.
2013 - 2015
Optometric Assistant, America's Best Contacts & Eyeglasses - Chicago, IL
- Assist patients in training for contact lens wear & hygiene.
- Managed trial contact lens inventory.
- Assisted in analyzing test results to develop proper eye care treatment plans.
- Obtained, recorded, and maintained accurate patient care records.

Skills

Insurance Companies
Blood Pressure
Patient Care
Patient Access
Patient Demographics
Medicaid
Communication
Registration Process
Patient Orders
RX

Education

Bachelor's Degree, Health Care Administration (2010 - 2013)
DeVry University
Oakbrook Terrace,

How to write a patient service coordinator resume

Craft a resume summary statement

A well-written resume summary is basically an elevator pitch. You are summing up your skills and experience in a few sentences to wow recruiters, hiring managers, and decision makers into giving you an interview. Here are some tips to putting your best foot first with your resume summary:

Step 1: Start with your professional title, or the one you aspire to.

Step 2: Detail your years of experience in patient service coordinator-related roles and your industry experience.

Step 3: What are your biggest professional wins? Here is your opportunity to highlight your strongest accomplishments by placing them at the start of your resume.

Step 4: Don't forget, your goal is to summarize your experience. Keep it short and sweet, so it's easy for recruiters to quickly understand why you're a great hire.

These tips will help you demonstrate why you are the perfect fit for the patient service coordinator position.

Hi, I'm Zippi, your job search robot. Let me write a first draft of your summary statement.

Upload a resume

(File formats: .pdf, .doc, .docx)

List the right project manager skills

Your Skills section is a place to list all relevant skills and abilities. Here is how to make the most of your skills section and make sure you have the right keywords:

Look at the job listing and skills listed. You need to include the exact keywords from the job description to get your resume in front of an actual human. Do you have those skills? Fantastic! Be sure to list them.
Include as many relevant hard or technical patient service coordinator skills as possible for each job you apply to.
Be specific with the skills you have and be sure you are using the most up to date and accurate terms.

These five steps should give you a strong elevator pitch and land you some patient service coordinator interviews.

Here are example skills to include in your “Area of Expertise” on a patient service coordinator resume:

Patients
Customer Service
Patient Care
Medical Terminology
Front Desk
Patient Flow
Check-In
Patient Service
Insurance Eligibility
Home Health

Phone Calls
Excellent Organizational
Cleanliness
HIPAA
Triage
Insurance Verification
Team Work
Excellent Interpersonal
Diagnostic Tests
Data Entry

Patient Demographics
Insurance Claims
Rehabilitation
Patient Registration
Telephone Calls
Administrative Tasks
EMR
Insurance Coverage
Strong Computer
Hippa

You can let Zippi customize your resume.

Upload a resume

(File formats: .pdf, .doc, .docx)

How to structure your work experience

Next you should include your work experience. Structure your work experience section by listing your most recent experience first, followed by earlier roles in reverse chronological order.

Start with your job title, company name, city, and state on the left. Align dates in month and year format on the right-hand side.

Include only recent, relevant jobs. Avoid including work experience over 20 years to avoid ageism.

Beneath each job, you should have bullet points to emphasize why you're the perfect fit for the patient service coordinator.

How to write patient service coordinator experience bullet points

Your resume is your chance to show your biggest accomplishments. Don't just list your job responsibilities, instead take the opportunity to show why you're really good at what you do. Here is how you do that:

Start with strong action verbs like managed, spearheaded, created, etc. Your goal is to show what you did and verbs will help demonstrate your contributions.
Use numbers to quantify your achievements. Did you save time with a new report? Increase revenue? How large was the team you managed?
Keep it concise. You're highlighting your achievements. Consider if all details you are sharing are relevant, or can be written more efficiently.

Here are great bullet points from patient service coordinator resumes:

Work history example #1

Registration Specialist

ERIE County Medical Ctr

Moved from SNF billing to HMO outpatient billing and kept a large alpha current.
Prepared highly confidential reports for Trauma Medical Director and assisted in presentation of findings to Physician Peer Review Committee.
Facilitated building operation communications for maintenance staff and site administrator to achieve established requirements for cleaning and safety.
Acquired specific CPT and ICD-9 codes to ensure proper treatment and billing on all surgery authorization requests.
Handled inquiries and patient intake within the Radiology Department.

Work history example #2

Insurance Coordinator

Express Services

Ensured payroll was properly distributed.
Directed associates through application process and screened for available positions.
Entered payroll and corrected adjustments as necessary.
Used all office equipment, Microsoft word, excel, outlook, quickbooks.
Assisted candidates with any questions about application process, payroll, and PTO.

Work history example #3

Patient Service Coordinator

Park Nicollet Medical Center

Initiated authorizations of medical services for patients with Medicare and Medicaid coverage.
Followed hospital, state and federal privacy laws and maintained confidentiality of patient information.
Interpreted doctors' orders and determined what type of MRI should be scheduled and administered.
Acted as Point person for the PSA's.
Worked under Federal HIPAA laws to protect the privacy of patients while answering complicated questions for a diverse group of stakeholders.

Work history example #4

Scheduling Coordinator

AVANTE International Technology

Coordinated field technicians to visit physician offices on a daily basis to scan or download medical documents from EMR systems.
Performed trend analysis, variance analysis, health metrics, EVM techniques and risk evaluations to identify concerns.
Included support for LU6.2 for Windows and mainframe.
Assisted Safety Manager in implementing Safety Procedures per HH-60G contractual requirements.
Created PowerPoint presentations of our results for internal distribution.

You can let Zippi customize your resume.

Upload a resume

(File formats: .pdf, .doc, .docx)

Add an education section to your resume

Here is the best way to format your education section:

Display your highest degree first.
If you graduated over 5 years ago, put this section at the bottom of your resume. If you lack relevant work experience, the education section should go to the top.
If you have a bachelor's or master's degree, do not list your high school education.
If your graduation year is more than 15-20 years ago, it's better not to include dates in this section.

Here are some examples of good education entries for resumes:

Bachelor's Degree in general studies

Texas A&M University - Central Texas, Killeen, TX

1996 - 1999

Bachelor's Degree in health care administration

DeVry University, Oakbrook Terrace, IL

2002 - 2005

Highlight your patient service coordinator certifications on your resume

If you have any additional certifications or education-like achievements, add them to the education section.

Start simple. Include the full name of the certification. It's also good to mention the organization that issued the certification. Next, specify when you obtained the certification.

If you have any of these certifications, be sure to include them on your patient service coordinator resume:

Certified Billing and Coding Specialist (CBCS)
Certified Medical Administrative Assistant (CMAA)
Certified Medical Office Manager (CMOM)
Certified Coding Specialist (CCS)
Certified Medical Reimbursement Specialist (CMRS)
Certified Medical Insurance Specialist (CMIS)
Nationally Certified Medical Office Assistant (NCMOA)
Certified Medical Interpreter - Spanish (CMI)
Certified Personal Chef (CPC)
Certified in Public Health (CPH)

Updated March 26, 2025

Browse office and administrative jobs