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Patient service coordinator skills for your resume and career

Updated January 8, 2025
5 min read
Patient service coordinator example skills
Below we've compiled a list of the most critical patient service coordinator skills. We ranked the top skills for patient service coordinators based on the percentage of resumes they appeared on. For example, 22.2% of patient service coordinator resumes contained patients as a skill. Continue reading to find out what skills a patient service coordinator needs to be successful in the workplace.

15 patient service coordinator skills for your resume and career

1. Patients

Here's how patient service coordinators use patients:
  • Collect information from incoming patients regarding services needed, verify insurance eligibility and determine patient financial liability, or financial status.
  • Schedule new and established patients appointments with desired physicians or ancillary service Scheduled surgeries, procedures in a hospital setting.

2. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how patient service coordinators use customer service:
  • Verified patients eligibility status with insurance companies to ensure proper coverage and payment for services while providing exceptional customer service.
  • Supported day-to-day operational needs of the center and ensure exceptional customer service is extended to every individual visiting the center.

3. Patient Care

Patient care entails the diagnosis, recovery, and control of sickness as well as the maintenance of physical and emotional well-being through the use of healthcare providers' services. Patient care is described as services provided to patients by health practitioners or non-professionals under guidance.

Here's how patient service coordinators use patient care:
  • Staff management and supervision, operational, and financial functions and non-physician technical and professional services related to patient care.
  • Scheduled initial fitting appointments and quarterly follow-up appointments to ensure maximum management of patient care using proprietary software.

4. Medical Terminology

Here's how patient service coordinators use medical terminology:
  • Relay information between providers and patients using appropriate medical terminology, maintain and foster effective, positive public relations.
  • Use of anatomy and physiology and medical terminology to schedule specific exams and consults to other departments.

5. Front Desk

Here's how patient service coordinators use front desk:
  • Resolved Physician and/or patient concerns related to front desk, registration and scheduling operations.
  • Managed front desk operations in orthopedic rehabilitation facility.

6. Patient Flow

Here's how patient service coordinators use patient flow:
  • Managed patient flow and office procedure where done correctly Recorded and delivered messages to appropriate personnel.
  • Maintained schedule balance to facilitate optimal patient flow.

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7. Check-In

Check-in is the hospital process of registering new patients to the hospital database. It also refers to where patients get their information registered or where patient's kin check for their patient's whereabouts.

Here's how patient service coordinators use check-in:
  • Performed clerical and receptionist duties including greeting patients, check-in, answering phones, scheduling appointments, filing, and faxing.
  • Create and mail letters to inform patients of a missed appointment, missed co-payment, or missed form at check-in.

8. Patient Service

Patient service also called patient care service are those activities carried out by the staff for or on behalf of a patient to provide the care that allows timely access to their needed services following the best practices. Examples include services like development and maintenance of patients records, admission to service, assignment of personnel, involvement in the patient's care, etc.

Here's how patient service coordinators use patient service:
  • Expedited patient services including scheduling, insurance authorization and reimbursement, medical billing utilizing medical coding, and good customer service.
  • Processed incoming documentation from patients, physician offices and other sources that authorized individuals to enroll in Patient Services.

9. Insurance Eligibility

Here's how patient service coordinators use insurance eligibility:
  • Support patient access for eligible patients through the university database and determines insurance eligibility through insurance portals.
  • Obtained patient, billing and insurance information in order to maintain accurate information and verify insurance eligibility.

10. Home Health

Here's how patient service coordinators use home health:
  • Review written home health aide PPOC completed by clinical staff and clarifies any missing or conflicting information prior to processing.
  • Coordinate all patient home health services, including nursing, CNA, physical and occupational therapy and social services.

11. Phone Calls

Phone calls are a wireless or wired connection made over a telephone or a mobile phone between two people. Two parties are involved in a phone call, the caller and the receiver. A caller dials the number of the one he wants to call, and the recipient hears a bell or a tune to which he picks up the call. The call establishes a connection between them through which they can communicate. The voice is converted into signals and is transmitted through wired or wireless technology.

Here's how patient service coordinators use phone calls:
  • Responded to telephone requests and processes telephone calls according to established telephone guidelines and hospital patient confidentiality policy.
  • Received incoming phone calls from patients and medical facilities regarding appointments and resolving patient related issues.

12. Excellent Organizational

Here's how patient service coordinators use excellent organizational:
  • Keep records orderly and prioritizing tasks with excellent organizational skills.
  • Possess excellent organizational, leadership, interpersonal and communication skills.

13. Cleanliness

Here's how patient service coordinators use cleanliness:
  • Supervised all daily cleaning and maintenance of kitchen equipment to ensure cleanliness and sanitary conditions were being met.
  • Ensured all health codes and cleanliness standards were met through detailed daily cleaning of kitchen and nightly inspection.

14. HIPAA

Here's how patient service coordinators use hipaa:
  • Handled and processed confidential patient information following HIPAA and Medicare regulations.
  • Maintained strict confidentiality of personal information according to HIPAA guidelines.

15. Triage

Triage is a method of prioritizing a patient or a group depending on the severity, diagnosis, and condition of the disease needing immediate medical care. It is often to determine a condition and identifying the appropriate destination before assessing where the patient will be going. A triage nurse commonly performs it.

Here's how patient service coordinators use triage:
  • Performed interviews to gather necessary information for registration, admission and accurate prioritization of patients to assist medical staff with triage.
  • Refer medically related calls to medical staff for triage according to established protocol.
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List of patient service coordinator skills to add to your resume

The most important skills for a patient service coordinator resume and required skills for a patient service coordinator to have include:

  • Patients
  • Customer Service
  • Patient Care
  • Medical Terminology
  • Front Desk
  • Patient Flow
  • Check-In
  • Patient Service
  • Insurance Eligibility
  • Home Health
  • Phone Calls
  • Excellent Organizational
  • Cleanliness
  • HIPAA
  • Triage
  • Insurance Verification
  • Team Work
  • Excellent Interpersonal
  • Diagnostic Tests
  • Data Entry
  • Patient Demographics
  • Insurance Claims
  • Rehabilitation
  • Patient Registration
  • Telephone Calls
  • Administrative Tasks
  • EMR
  • Insurance Coverage
  • Strong Computer
  • Hippa
  • Computer System
  • Patient Charts
  • Patient Satisfaction
  • Office Equipment
  • Scheduling Patient Appointments
  • Physician Orders
  • CPT
  • Vital Signs
  • Patient Accounts
  • Patient Referrals
  • Patient Insurance
  • Radiology
  • Surgical Procedures
  • ICD-9
  • PSC
  • Medicaid
  • Medical Oncology
  • MRI
  • Immunization

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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