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Patient service representative jobs in Arizona

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  • Patient Access Specialist

    Us Tech Solutions 4.4company rating

    Patient service representative job in Phoenix, AZ

    Duration: 3 months (contract to hire) Shifts available. M-F 9:30am-6pm (local Client time); (8:30am-5pm DST) *Please make sure your candidates are 100% available for both times as the shift moves with DST. • Data Entry • Need customer service for overflow help with other teams • Accuracy - creating accounts and cases • Updating information in accounts from Med Billers Requirements: • Strong accurate data entry skills • Previous work experience in Specialty Pharmacy or Customer Service preferable • Professional level skills in computer use, including but not limited to Microsoft Office, email, web-based applications and key boarding skills • Experience working with people in situations that are high-pressure and time-sensitive (either telephone or face-to-face), and that involve solving problems, making decisions, using excellent judgment and “customer service” skills. This can be obtained through a combination of work experience and post high school education, and need not be obtained in a traditional “customer service” setting • Strong ability to multi-task and strong time management skills • Ability to function in a high-volume, fast-paced environment • Dependable and strong work ethic • Ability to accept and implement feedback and coaching Specific type of experience preferred: • Experience working with databases (CRM preferable) or a tracking system; Salesforce CRM experience • Experience working in a health care/pharmaceutical industry environment • Understanding of challenges associated with patients' medical condition About US Tech Solutions: US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit ************************ US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Kritika Anant ************************************ 25-52281
    $29k-35k yearly est. 2d ago
  • Customer Service Representative

    Lancesoft, Inc. 4.5company rating

    Patient service representative job in Tucson, AZ

    We are seeking a Customer Services Representative to join our Tucson office. The role involves providing in-person and online support to taxpayers, assisting with filing, education, refund and billing inquiries, and explaining applicable state tax policies and procedures. This position requires excellent customer service skills, attention to detail, and the ability to handle multiple forms of communication including live chat, walk-ins, phone calls, correspondence, and email. Key Responsibilities: Provide assistance to taxpayers with filing, refund, and billing questions or disputes. Educate taxpayers on relevant tax policies, procedures, and compliance requirements. Research and resolve account discrepancies or issues across multiple tax types. Communicate professionally through walk-ins, live chat, calls, correspondence, and email. Document interactions and maintain accurate taxpayer records. Qualifications: Required: Minimum of 6 months of front desk or customer service experience. Strong communication, problem-solving, and interpersonal skills. Preferred: Bilingual skills (English/Spanish highly desirable). Experience in a government or financial service environment is a plus.
    $29k-37k yearly est. 3d ago
  • Associate Patient Care Coordinator

    Optum 4.4company rating

    Patient service representative job in Arizona

    $2,000 SIGN ON BONUS FOR EXTERNAL APPLICANTS Optum is a global organization that delivers care, aided by technology, to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. The Patient Access Representative is responsible for providing patient-oriented service in a clinical or front office setting; performs a variety of clerical and administrative duties related to the delivery of patient care, including greeting, and checking in patients, answering phones, collecting patient co-pays and insurance payments, processing paperwork, and performing other front office duties as required in a fast-paced, customer-oriented clinical environment. Primary Responsibilities: Communicates directly with patients and / or families either in person or on the phone to complete the registration process by collecting patient demographics, health information, and verifying insurance eligibility / benefits Utilizes computer systems to enter access or verify patient data in real - time ensuring accuracy and completeness of information Gathers necessary clinical information and processes referrals, pre-certification, pre-determinations, and pre-authorizes according to insurance plan requirements Verifies insurance coverage, benefits and creates price estimates, reverifications as needed Collects patient co-pays as appropriate and conducts conversations with patients on their out-of-pocket financial obligations Identifies outstanding balances from patient's previous visits and attempts to collect any amount due Responsible for collecting data directly from patients and referring to provider offices to confirm and create scheduled appointments for patient services prior to hospital discharge Responds to patient and caregivers' inquiries related to routine and sensitive topics always in a compassionate and respectful manner Generates, reviews, and analyzes patient data reports and follows up on issues and inconsistencies as necessary What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include: Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays Medical Plan options along with participation in a Health Spending Account or a Health Saving account Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage 401(k) Savings Plan, Employee Stock Purchase Plan Education Reimbursement Employee Discounts Employee Assistance Program Employee Referral Bonus Program Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.) More information can be downloaded at: ************************* You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: High School Diploma/GED (or higher) 1+ years of customer service experience in a hospital, office setting, customer service setting, or phone support role Must be 18 years of age or older Preferred Qualifications: Experience with Microsoft Office products Experience in a Hospital Patient Registration Department, Physician office or any medical setting Experience in insurance reimbursement and financial verification Experience in requesting and processing financial payments Working knowledge of medical terminology Understanding of insurance policies and procedures Ability to perform basic mathematics for financial payments Soft Skills: Strong interpersonal, communication and customer service skills Physical Demands: Standing for long periods of time (10 to 12 hours) while using a workstation on wheels and phone/headset **PLEASE NOTE** The sign-on bonus is only available to external candidates. Candidates who are currently working for UnitedHealth Group, UnitedHealthcare or a related entity in a full time, part time or per diem basis ("Internal Candidates") are not eligible to receive a sign on bonus. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16.00 to $27.69 per hour based on full-time employment. We comply with all minimum wage laws as applicable. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. #RPO #RED
    $16-27.7 hourly Auto-Apply 1d ago
  • Construction Scheduler

    Scott Humphrey Corporation

    Patient service representative job in Phoenix, AZ

    Be the scheduling backbone for some of the most complex infrastructure projects in the U.S. This is a high-impact role for a Construction Scheduler who thrives in data-driven environments-ensuring critical paths are met and field teams stay aligned across fast-track, technically demanding builds. You'll support schedule development and management for data centers, advanced manufacturing, and high-performance industrial facilities. With real-time input from field leadership and executive teams, you'll own the timelines that drive successful project delivery. Key Responsibilities: Build and maintain detailed, multi-phase construction schedules using Primavera P6 Coordinate timelines for structural work, MEP installations, testing, and commissioning milestones Conduct jobsite visits to verify actual progress and forecast critical path changes Lead schedule review sessions with superintendents, project managers, and clients Proactively identify risks, implement mitigation plans, and recommend recovery strategies Produce reporting, dashboards, and analytics for internal and client-facing teams Qualifications: 2+ years of experience in construction scheduling, ideally on mission-critical, industrial, or large-scale commercial projects Proficiency in Primavera P6 is required; ASTA Powerproject or MS Project a plus Strong understanding of field sequencing, critical path methodology, and fast-track scheduling Excellent communication and problem-solving skills Willing to travel nationally for project assignments or work from a designated regional office What's on Offer: Competitive salary + 401K + bonus Access to cutting-edge projects with global data center and industrial clients Collaboration with field, precon, and executive teams across the organization Career path into Scheduling Lead, Planning Manager, or Project Controls roles Drive predictability and performance on the country's most technically demanding projects. Join a builder where your expertise in scheduling is mission-critical to every success.
    $28k-49k yearly est. 1d ago
  • Customer Service Representative - Healthcare

    Maximus 4.3company rating

    Patient service representative job in Phoenix, AZ

    General information Job Posting TitleCustomer Service Representative - HealthcareDateWednesday, October 22, 2025CityPhoenixStateAZCountryUnited StatesWorking time Full-time Description & Requirements Location: On-site in Phoenix, AZ Starting Pay: $17.42/hr. plus a $750 new hire bonus and up to $1,800+ in other potential bonuses!*Schedule: Limited-Service Full-Time positions available Site Hours: 24/7 center; the targeted start date, hours, and schedule are discussed with recruiter Evening and night shifts have a 10% shift differential for hours worked between 7 p.m. and 5 a.m. Help People Navigate Healthcare with Confidence Do you enjoy providing excellent customer service and want to work in a rewarding environment? Maximus is hiring Customer Service Representatives who are eager to support individuals through their healthcare journeys. Join a team dedicated to helping vulnerable communities understand healthcare benefits. Comprehensive paid training is provided to prepare you fully for the role. Pay & Benefits We offer a robust compensation and benefits package designed to support you: - Competitive Compensation: o $17.42/hr base pay + 10% shift differential o $750 new hire bonus and up to $1,800+ in bonus opportunities, including training completion and referrals*- Comprehensive Insurance Coverage: Company-paid medical coverage- Tuition Reimbursement: Invest in your ongoing education and development- Future Planning: 401(k) with company match- Paid Time Off Package: Paid time off, sick leave & 11 paid holidays- Maximus Wellness Support: Employee Assistance Program (EAP), wellness resources, and employee discount programs- Work/Life Balance Support: Flexible schedules that meet your lifestyle- Career Growth: A supportive environment with career development and promotional opportunities- Meaningful Work with Impact: No cold calls, sales, or collections involved! *Eligibility requirements apply, ask your recruiter for more details Essential Duties and Responsibilities: - Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e. telephone, emails, web chats, or written letters). - Calls are basic and routine. - Uses computerized system for tracking, information gathering, and/or troubleshooting. - Provides feedback when needed, provide input on call trends, processes, procedures, and training. - May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff. - Provide timely responses to telephone inquiries in a courteous and professional manner, using pre-scripted responses - Follow policies and standard operating procedures such as filling out timesheets, adhering to privacy and HIPAA rules - Utilize standard technology such as telephone, e-mail, and web browser to perform job duties - Assist caller(s) with filling out online applications and submitting electronically to plan provider for processing - Complete basic call log related to the phone inquiries such as clicking radio buttons to confirm which scripts were read to the caller - Refer calls as required to CSR Lead - Maintain up-to-date knowledge of client regulations and policies - Report problems that occur via the online system so they can be addressed by the appropriate parties Minimum Requirements - High School diploma or equivalent with 6 months of customer service experience. - Must be able to speak and read English clearly, professionally and fluently. - Ability to work within established turnaround times - Must have excellent interpersonal skills and the ability to organize simultaneous tasks - Ability to work as a member of a team - Must participate and certify in internal CCO training to begin this role. - Medicare will be expected to participate in and certify in internal Tier I Claims Part A, Claims Part B, and Claims DME training later to complete your Tier I am training for this role. - May be required to work overtime and scheduled holidays. - Working on-site at our office location is a key requirement for this position. Being physically present at the worksite is essential for effective collaboration, communication, and supervision. Applicants must be able to perform their duties on-site and meet attendance requirements. Remote or at-home work options are not available for this role until completion of at least one year of employment with above-average performance, based on specified program criteria and at the company's discretion. #CCOPhoenix #CSRroles #max Priority #BrandEngBilAug #qrphx #CCOallreqs #max CCOPhoenix #HotJobs1028LI #HotJobs1028FB #HotJobs1028X #HotJobs1028TH #TrendingJobs #HotJobs1104LI #HotJobs1104FB #HotJobs1104X #HotJobs1104THEEO StatementMaximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.Pay TransparencyFor positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation.AccommodationsMaximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at ...@maximus.com.Minimum Salary$17.42Maximum Salary$17.42
    $17.4 hourly 12d ago
  • Customer Service Representative

    LHH 4.3company rating

    Patient service representative job in Phoenix, AZ

    Customer Service Representative | Healthcare Services We're looking for Customer Service Representatives to join a leading healthcare organization in Phoenix, AZ. This is an onsite, offering the chance to grow within a team that makes a real impact supporting patients and healthcare professionals. What You'll Do Be the first point of contact for patients, medical professionals, and family members. Assess customer needs, prioritize inquiries, and route them to the right team or resource. Provide clear, accurate information about Patient Services programs and offerings. Enroll new customers, manage data entry, and ensure all records are accurate in the CRM. Coordinate follow-up services-such as product training or shipping of materials-with physicians, pharmacies, and other partners. Collaborate across teams to support excellent patient and customer experiences. Take on special projects and process improvements as assigned. What You Bring Previous experience in Customer Service or Specialty Pharmacy (healthcare experience a plus). Strong computer skills-proficient in Microsoft Office, email, and web-based systems. Excellent communication, problem-solving, and decision-making skills. Proven ability to perform under pressure in a fast-paced, high-volume environment. Highly organized, dependable, and receptive to coaching and feedback. Experience with Salesforce CRM or other tracking systems preferred. Empathy and professionalism when supporting customers with medical or sensitive needs. Top performers in this role are strong communicators, adept at aligning diverse stakeholders, and focused on driving measurable delivery outcomes across a complex technical landscape. 📍 Location: Phoenix, AZ-Onsite 💵 Pay: $19/hour. If you have an interest in the Customer Service, please apply now! Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria. Equal Opportunity Employer/Veterans/Disabled To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to ******************************************* The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: • The California Fair Chance Act • Los Angeles City Fair Chance Ordinance • Los Angeles County Fair Chance Ordinance for Employers • San Francisco Fair Chance Ordinance
    $19 hourly 5d ago
  • Patient Access Specialist

    Dexian

    Patient service representative job in Phoenix, AZ

    The purpose of this position is to help patients get access to the medications and therapies that they need. This role works directly with healthcare providers & insurance plans/payers to gather information about a patient's insurance and the coverage provided for a specific pharmaceutical product. They will support the healthcare providers addressing questions regarding coding and billing and navigating complex reimbursement issues. This position also provides support for Prior Authorizations (PA) for an assigned caseload and helps navigate the appeals process to access medications. Ensure cases move through the process as required in compliance with company requirements and the organization's defined standards and procedures; in a manner that provides the best level of service and quality Conduct benefit investigations for patients by making outbound phone call to payers to verify patient insurance benefit information, navigate complex reimbursement barriers and seek resources to overcome the barriers Verify patient specific benefits and document specifics including coverage, cost share and access/provider options Identify any coverage restrictions and details on how to expedite patient access Document and initiate prior authorization process and claims appeals Report any reimbursement trends or delays in coverage to management Act as a liaison for field representatives, health care providers and patients Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals. Dexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit ******************* to learn more. Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.
    $29k-37k yearly est. 3d ago
  • Auto Customer Service Reps

    Parks Chevrolet Charlotte 4.3company rating

    Patient service representative job in Phoenix, AZ

    8530 Ikea Boulevard, Charlotte, NC 28262 Automotive Service Technician / MechanicFlat Rate Pay + Great Benefits! Experienced GM Techs Can Earn $100,000+ a Year! We Pay More for Your Certifications! Line Tech Production Bonuses Paid Twice a Year, Yes, Twice, not Once! (See Below **) Immediate PTO on Day 1, and 13 Days When the New Year Rolls Around! Sign-on Bonuses Based on Experience Up to $24,000! Want to move to Charlotte? We will pay for your move! 5-day Work Week Schedule A/C Shop Walk-In Applicants are Also Welcome Are you passionate about automotive repair? At Parks Chevrolet Charlotte, we believe that if youre not having fun fixing cars, then youre not doing it right! If you have the knowledge and are looking for a career with a company to take you places, a company to understand your worth, your expertise, and your vision, look no further YOU HAVE FOUND US. Why Charlotte? Very busy shop, strong automotive repair market Affordable cost of living Vibrant lifestyle and abundant activities Blue Ridge Mountains Low taxes Mild weather NFL, NBA, NASCAR and United Soccer league all here! Why Parks Chevrolet Charlotte? We have a great dealership located in the University area with tons of things to do and restaurantsnearby. AC shop, state-of-the-art facility Support staff and valets A Shop Foreman who has decades of experience to help you turn the most hours and have FUN! ** Ask about our Wrench & Relax Program: Every six months a Technician production bonus is paid out. Instead of a bonus once a year, they get two! JUNE PAYOUT & DECEMBER PAYOUT - 2nd week of the month. We offer: Generous pay plan! Great benefits including Medical, Dental, Vision, and Life insurance 401(k) Paid vacation Short- and Long-Term Disability Employee discount program Continued training and opportunities for advancement Responsibilities - Service Technician: Diagnose faults and confirm findings with the supervisor Inspect, repair, or replace parts and components of automotive systems as required Test and adjust repaired systems to the manufacturers performance specifications Advise customers on work performed, general vehicle condition, and future repair requirements Complete reports to record problems and work performed Other duties may be assigned according to skills and certifications Qualifications/Requirements - Service Technician: Experience required Must be passionate about the automotive industry Well organized, possess a good work ethic and a positive attitude Hard-working, self-motivated and have excellent time management skills Valid drivers license with a clean record A valid Motor Vehicle Inspection License is a plus! Please upload your resume.Completing the online assessment will grant you priority consideration! Must be authorized to work in the U.S. without sponsorship and be a current resident. Must pass pre-employment testing to include background checks, MVR, and drug screening. We are an Equal Opportunity Employer . All qualified applicants are considered regardless of ethnicity, nationality, gender, veteran or disability status, religion, age, gender orientation or other protected status. RequiredPreferredJob Industries Customer Service
    $27k-31k yearly est. 31d ago
  • Patient Appointment Services Specialist - Hematology/Oncology

    Mayo Clinic Health System 4.8company rating

    Patient service representative job in Phoenix, AZ

    Why Mayo Clinic Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans - to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic. Benefits Highlights * Medical: Multiple plan options. * Dental: Delta Dental or reimbursement account for flexible coverage. * Vision: Affordable plan with national network. * Pre-Tax Savings: HSA and FSAs for eligible expenses. * Retirement: Competitive retirement package to secure your future. Responsibilities The Patient Appointment Services Specialist is responsible for independently creating and scheduling appointments within the electronic medical record for a complex, multispecialty medical practice. This is supported by gathering patient-specific demographic and provider information to accurately assess the nature of the request and determine the appropriate appointment area; properly advising patients regarding the need for co-payments, referral authorizations, and/or pre-service deposits to ensure the patient arrives on time and is prepared for their procedure or visit; and collecting all Guarantor and insurance details needed to help assess patient eligibility. Through this process, the Patient Appointment Services Specialist responds to and interacts with a variety of individuals including patients, customers, referring physicians, Mayo providers, allied health staff and family members. Appropriate interpretation and application of Mayo policies regarding scheduling criteria and medical need are essential. To provide exceptional service, the Patient Appointment Services Specialist is required to navigate multiple systems simultaneously and is expected to be available or talking with patients and healthcare professionals 80 percent of the day, with the ability to service inquiries without consultation. This requires working with several complex scheduling work flows, managing telephone calls, online requests, and/or fax requests. Accuracy and thoroughness in all patient related activities including electronic communication, is critical. This role requires flexibility which may include cross-coverage and travel depending on location. Position may be eligible for and/or required to telework based on location, work unit and business need. For all positions it is required to be on-site for at least 6 months to one year before teleworking could be an option. Hours may vary and additional time or overtime may be required to meet workload requirements. Qualifications High school diploma/GED and minimum two years' customer service experience in an environment requiring multi-tasking, such as a call center, administrative/physician's office, appointment scheduler or retail/ service industry; OR Associate's Degree. Individuals without relevant medical education or medical experience will be required to successfully complete a Medical Terminology course within six months of employment. Qualified candidates must be customer-focused, service-oriented, possess strong verbal/written communication skills, and have the ability to trouble shoot, problem solve and balance conflicting demands. Role requires independent decision making and sound judgment capabilities, with a strong attention to detail and follow through. A demonstrated ability to work effectively in a fast-paced team environment, manage difficult and emotional situations, remains calm under stress, display empathy and maintain positive communication is also required. Must have strong keyboarding and computer skills. Demonstrates basic understanding of insurance terminology. Mayo Clinic will not sponsor or transfer visas for this position including F1 OPT STEM. Exemption Status Nonexempt Compensation Detail Experience and tenure may be considered along with internal equity when job offers are extended.; $21.69 - $30.60/hour Benefits Eligible Yes Schedule Full Time Hours/Pay Period 80 Schedule Details Monday - Friday, 8am-5pm Weekend Schedule No weekends International Assignment No Site Description Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is. Equal Opportunity All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Learn more about the 'EOE is the Law'. Mayo Clinic participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization. Recruiter Keri Pellegrom
    $21.7-30.6 hourly 11d ago
  • Patient Access Center Representative (5794)

    Terros, Inc. 3.7company rating

    Patient service representative job in Phoenix, AZ

    Job Details Position Type: Full Time Education Level: High School Diploma/GED Salary Range: $17.50 Hourly Travel Percentage: In-Office Job Shift: Day Shift Job Category: Customer Service Description Terros Health is pleased to share an exciting and rewarding opportunity for a Full-Time Patient Access Center Representative working at our Central Avenue location in Phoenix, AZ. Reporting to the Patient Access Center Supervisor, the ideal individual is flexible, compassionate and professional. The Customer Support Agent performs comprehensive scheduling in the call center to best meet the needs of consumers; provides excellent customer service; answers patient questions during initial engagement; facilitates expeditious appointments removing barriers when necessary; ensures all clinical, financial and/or insurance and administrative information has been accurately obtained and completed; finishes all pre-enrollment duties including patient registration, insurance verifications and effective presentation of information; completes reporting requests and other reporting duties as requested. If you enjoy working with individuals during some of the most vulnerable times of their lives this may be just the opportunity you've been seeking. Terros Health is a healthcare organization of caring people, guided by our core values of integrity, compassion and empowerment, with diversity woven throughout. We engage people in whole person health through an integrated care delivery system, thus establishing a medical home for our patients. In caring for the whole person, we focus on overall wellness through physical health, mental health and substance use care. Our mission is to provide extraordinary care by empowered people through exceptional outcomes. HOPE ~ HEALTH ~ HEALING Terros Health made the list!! "Most Admired Companies of 2020, 2022 & 2023" as awarded by AZ Big Media. Terros Health is hiring a Call Center Full-Time Patient Access Center Representative for our Central Avenue location in Phoenix, AZ. Full-Time, Employed - 40 hours/week Location: Central Ave and Thomas Rd., Phoenix, AZ Monday-Friday, between 8:00 am-6:00 pm (schedules may vary) No Weekends or On-call required At least 2 years of call center experience preferred Bilingual in Spanish is a plus (Additional Language Differential Pay Available) Duties Include: * Answer Internal/External inquiries related to scheduling patients for Terros Services in a time efficient manner. * Ensures pertinent clinical, financial and/or insurance and administrative information has been accurately obtained and documented. * Responsible for triage and ensuring all requests for services are completed in a timely manner. * Perform patient pre-registration including accessing and updating patient information. * Complete all pre-enrollment duties including patient registration, insurance verifications and effective presentation of information; completes reporting requests and other reporting duties as requested. * Perform data entry and appointment confirmation. * Maintain effective communication with back office staff and providers in all of the health centers as needed. Apply with your resume at wwwterroshealth.org Benefits & Wellness * Multiple medical plans - including a no premium plan for employees and their families * Multiple dental plans - including orthodontia * Financial well-being - 401(k) with a company match, interest free medical line of credit, financial education, planning, and support * 4 Weeks of paid time off in the first year * Wellness program * Pet Insurance * Group life and disability insurance * Employee Assistance Program for the Whole Family * Personal and family mental and physical health access * Professional growth & development - including scholarships, clinical supervision, and CEUs * Tuition discounts with GCU and The University of Phoenix * Working Advantage - Employee perks and discounts * Gym memberships * Car rentals * Flights, hotels, movies and more * Bilingual pay differential Qualifications * Minimum High school or GED equivalent is required. * At least two (2) years of prior customer service in a high-volume call center or medical setting required. Minimum of one (1) year healthcare triage experience preferred. * Knowledge in call center production metrics and management. * Medicare/Medicaid/Insurance experience Is necessary. * Well-developed critical thinking and analytical abilities, and time management, organizational, conflict resolution and judgement skills * Understanding of medical terminology and billing. Proficiency using Microsoft Office suite including Outlook. * NextGen electronic health record software and Cisco telecommunication system experience a plus; Microsoft proficiency with a focus on spreadsheet creation preferred. * This role is a non-driving position. This position is performed at one location and does not require travel to various Terros Health centers. May be 18 years of age and with less than two years' driving experience or no driving experience. * Must pass background check, TB test and other pre-employment screening. Physical demands of this position are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
    $17.5 hourly Auto-Apply 6d ago
  • Patient Services Specialist

    American Oncology Network

    Patient service representative job in Casa Grande, AZ

    Pay Range: $17.24 - $28.75 The primary responsibilities of Patient Services Specialist (PSS) to provide quality customer service by greeting the patient, collecting their information and payments in addition to scheduling appointments and maintaining medical records. Due to the different AON office layouts, the below responsibilities and tasks will be broken up or not based on size and skill in office. Key Performance Areas: Create and maintain patient charts within the EMR and billing systems for New and Hospital Consult Patients. Accurately record and communicate Hospital Consults to the appropriate physician. Responsible for all physician requests regarding schedule changes, patient appointments, etc. including maintaining all future schedules to adhere to physician preferences such as max number of patients, gaps between patients, canceling appointments etc. and fix any problems in advance. Responsible to work with physicians to assign new patients to appropriate clinician per office policy, if applicable. Keeps records of physician assignments, dates, and diagnoses, if applicable. Accurately and promptly check-in patients per clinic policy, collect and document payments, and verify demographic information is up to date. Collect or scan patient identification, patient chart photo and insurance cards. Prepare and work reports in accordance with AON and clinic protocols to ensure all patient care is accurate and timely. Schedule patient appointments including follow-ups, treatments, referrals, and outside testing ordered by the physician and provide to the patient in accordance with clinic policy. Prepare the clinic daily close deposit and documents. Balance the Cash drawer if applicable. Distribute documents to appropriate departments. Maintain E-Fax servers and distribute appropriately and/or accurately enter to patient chart as required. Fax or mail records requested by patients or outside physicians. Requests missing information for future appointments from facility or provider and has them faxed to the clinic then files record in chart. Check-in Station (if applicable) Check sign-in list as patients arrive for appointments. Promptly note patient's arrival in EMR system and note the patient's location to notify appropriate staff of patient's arrival. Verify the patient's identity according to AONS' Patient I.D. policy and either affixes the patient's name label on the patient's shoulder or hands the patient the label and ensures that he/she affixes the label on their shoulder area. Collect patient co-pays at time of sign-in and print or write a receipt and give to the patient. Notify Financial Counselor if patient is unable to make payment. Receipts are written or printed and given to patient. Post all payments in computer. Log payment on A/R sheets. Copy insurance cards and picture I.D. of all new patients. Be sure patient completes medical history forms and notify Financial Counselor of the arrival of the patient as needed. Verify information on the patient's demographic sheet. Have patient initial and date every 30 days and in January of every year. Answer telephone promptly and route calls or take messages as appropriate. Relay messages to the doctor on rounds. Responsible for taking phones off the answering service promptly at 9:00 a.m. and for switching calls to answering service at 5:00 p.m. Retrieve messages left with answering service/voice mail and distribute as necessary. Take hospital consult information and relay to physicians and Hospital Rounds Coordinator or other assigned person. Contact patients who do not keep appointment to determine reason and reschedule. Document the call and reason in patient's Onco/EMR. If patient cannot be reached by phone, send appropriate letter. Cancel missed appointments in computer to produce clean schedules at end of the workday. Forward sign-in sheets to the EDI Department at the corporate office. Schedule in computer or designated calendar, physician's meetings and drug representative's lunches. Give death certificate to physician for signature. Call funeral home when paperwork is completed. Run trial close each day. Fax appropriate information to the business office according to AON policy. Contact patients the day before their appointment to remind them of appointment time. Reschedule appointments as needed. Compile and distribute information sheets and discs for the PET Scanner in those offices where applicable. Check-Out Station (if applicable) Schedule follow-up appointments for clinic as directed by physician's orders and depart patients out of EMR system. Schedule outside testing, referrals to other physicians and hospital admissions as ordered by physicians, if applicable. Print out patient's list of appointments and explain each appointment, if applicable. If outside testing requires preparation, give the patient the preparation and non-prescription medication and explain process to patient/family member. Request and collect payment from patients as stated on A/R Report and/or computer. Notify financial counselor if patient is unable to make payment. Receipts are written or printed and given to patient. Post credit card payments in computer. Log payment on A/R sheets. Work with physician and nursing staff to establish manageable daily schedules. (i.e., know how many patients a physician can see in one day, and adjust schedule if necessary to alleviate patient load). Maintain schedules to be sure patients are rescheduled to accommodate physician's vacations, conferences, and personal appointments. Run trial close daily. Verify with office manager and fax to business office. Notifies financial counselor of any insurance change or STAT outside scheduling, or hospital admission. Answers phones promptly and routes calls or takes messages as appropriate. Balance cash drawer in a.m. and p.m. daily. Handles cash drawer according to AON procedure. Checks and maintains front staff and medical record query reports. Medical Records Station if applicable Assemble all new patient and Hospital Follow-Up (HFU) charts. Obtain pertinent information for patient's appointments by calling referring Doctor, hospital, labs, etc. Must verify all records received. (Depending on office operation, i.e. handled at other PSS station at some offices). Maintain fax machine with supplies. Distribute received faxes promptly. Open, sort, and distribute daily mail and any other reports delivered by lab facilities, home health agencies, etc. Empty courier box upon arrival and distribute interoffice mail promptly. Request from and distributes to outside physicians, correspondence, reports, test results on individual patients. This is accomplished through the medical records activity code in OncoEMR. Front staff activity as well as refer to doctor activity codes are also initiated by the AON physician of record. Medical records, refer to doctor and front staff reports are run daily and processed accordingly. Fax or mail records requested by patients or outside physicians. Send charts to corporate office for copying by outside copying company in response to subpoenas or other legal requests per policy. Answer telephones promptly and route calls or take messages as appropriate.Run daily close each day. Fax appropriate information to the business office Fax Server if applicable Checks fax server periodically throughout the day for new faxes to be filed. Always verifies date of birth before selecting account to file records. Deletes faxes once they have been labeled and filed correctly. Notifies Onco/EMR support or office manager to remove faxes that were filed incorrectly in patient's chart. Notifies Onco support or office manager when a procedure is missing from the Name/Subject drop down list to be added. Files all documents in the correct category and with the correct document Name/Subject. Job Duties Common to all stations: Provide support and understanding to our patients and their caregivers to create a friendly and welcoming environment. Graciously answer telephones promptly and route calls or document messages including voicemails as appropriate within the EMR. Activate and deactivate the answering service as required for clinic hours. Must understand and follow the policy for emergency calls Perform the tasks of other patient services specialist stations that employee has been trained on. Will be expected to cover other stations for absences, lunches, vacations, etc. Comply with all Federal and State laws and regulations pertaining to patient care, patients' rights, safety, billing, privacy and collections. Adhere to all AON and departmental policies and procedures, including IT policies and procedures and disaster recovery plan. Assist in training other AON employees. Keep work area and records in a neat and orderly manner. Maintain all company equipment in a safe and working order. Maintain and ensure the confidentiality of all patient and employee information at all times in accordance to policy and HIPAA regulations. Will be expected to work at any AON location to help meet AON business needs. Required Qualifications: Education: High School Diploma; Associates degree a plus Experience: * Minimally one year healthcare field. Physician office preferred. * Patient/Customer focused. * Attention to detail with strong ability to multitask. * Excellent interpersonal skills. * Strong communication skills with a wide variety of personalities. Core Capabilities: * Analysis & Critical Thinking: Critical thinking skills including solid problem solving, analysis, decision-making, planning, time management and organizational skills. Must be detailed oriented with the ability to exercise independent judgment. * Interpersonal Effectiveness: Developed interpersonal skills, emotional intelligence, diplomacy, tact, conflict management, delegation skills, and diversity awareness. Ability to work effectively with sensitive and confidential material and sometimes emotionally charged matters. * Communication Skills: Good command of the English language. Second language is an asset but not required. Effective communication skills (oral, written, presentation), is an active listener, and effectively provides balanced feedback. * Customer Service & Organizational Awareness: Strong customer focus. Ability to build an engaging culture of quality, performance effectiveness and operational excellence through best practices, strong business and political acumen, collaboration and partnerships, as well as a positive employee, physician and community relations. * Self-Management: Effectively manages own time, conflicting priorities, self, stress, and professional development. Self-motivated and self-starter with ability work independently with limited supervision. Ability to work remotely effectively as required. * Must be able to work effectively in a fast-paced, multi-site environment with demonstrated ability to juggle competing priorities and demands from a variety of stakeholders and sites. * Computer Skills: * Proficiency in MS Office Word, Excel, Power Point, and Outlook required. Travel: 0% Standard Core Workdays/Hours: Monday to Friday 7:30 AM - 4:30 PM. Occasional overtime may be required, and weekend shifts based on location hours and operational needs. #LI-Onsite
    $17.2-28.8 hourly 6d ago
  • SOMA - Standardized Patient (Mesa, AZ)

    A.T. Still University 4.4company rating

    Patient service representative job in Mesa, AZ

    A.T. Still University's School of Osteopathic Medicine in Arizona (ATSU-SOMA) seeks applications for non-exempt Standardized Patients (SPs) to work at the Mesa, Arizona campus. A Standardized Patient is an individual who accurately and consistently portrays a medical patient with various affects and complaints and will participate in simulated office visits where medical students ask medical history questions and/or conduct basic, non-invasive physical exams. They will work closely with various Patient Proctors who will mentor and evaluate their performance and progress. Memorization of patient scripts and participation in Zoom trainings may be required prior to the scheduled encounter events. **There is no guarantee of work or hours. Please note that Standardized Patient positions are only filled on an as-needed basis.** **Physical Requirements:** Ability to repeatedly bend, twist and stretch as well as freely and quickly move on and off an exam table without assistance and the ability to occasionally lift up to 40 pounds. **Other Requirements:** + Access to and ability to use reliable technology is required. + Must be highly dependable, punctual and flexible with scheduling. + Must work well with others and display a professional attitude and appearance at all times. + Must be willing to wear a patient gown with only undergarments underneath, and at times the gown will be removed to allow for the physical exam. + Must be willing to be videotaped during simulations. + Must have access to reliable transportation and will report to the ATSU Community Health Center where hired for their SP encounters. A.T. Still University (ATSU) does not discriminate on the basis of race, color, religion, ethnicity, national origin, sex (including pregnancy), sexual orientation, age, disability, or veteran status in admission or access to, or treatment or employment in its programs and activities. In demonstrating mutual respect for all members of the ATSU community, ATSU is an Equal Employment Opportunity (EEO). Meeting this mission requires serving together in mutual respect of one another's functions and each person's importance as an individual.
    $27k-31k yearly est. 60d+ ago
  • Patient Service Specialist

    Valleywise Health

    Patient service representative job in Peoria, AZ

    The Patient Service Specialist role plays a key part in creating a seamless and positive experience for patients from the moment they register. The Patient Access Representative ensures that all patient accounts are processed accurately and efficiently-collecting and verifying demographic details, insurance coverage, and required documentation for scheduled appointments. This position also handles insurance eligibility verification, AHCCCS processing, and collection of patient payments. By collaborating closely with management and other departments, the role helps identify and resolve any issues that could impact billing accuracy or reimbursement, ensuring the financial health of the organization and exceptional service for every patient. Hourly Pay Rate: $18.24 - $26.90 Qualifications Education: * Requires a high school diploma or GED certificate. Experience: * Requires one to two (1-2) years of general clerical, customer service, or medical experience, preferably in a healthcare environment involving data reconciliation. Certification/Licensure: * Must have a valid fingerprint clearance card issued by the Arizona Department of Public Safety or submit a completed Affidavit at the time of hire. Must complete a fingerprint clearance card application within seven (7) days of the hire date. Must present the actual card within 90 days of applying for a fingerprint clearance card. Knowledge, Skills, and Abilities: * Must have the ability to travel to clinics throughout the system based on staffing needs. * Requires excellent data entry skills, including 10-key by touch and accurate typing of 30 words per minute. * Basic Math Skills are required. * Must be able to demonstrate obtaining and validating demographic information to accurately and timely complete the patient's medical record. * Must possess good verbal and written interpersonal and communication skills, including basic grammar, spelling, and punctuation knowledge. * Requires the ability to read, write, and speak effectively in English. * Critical thinking skills are strongly preferred. * Must be able to handle multiple tasks simultaneously. * Bilingual preferred. Share: Apply Now
    $18.2-26.9 hourly 4d ago
  • Registration Specialist

    Maricopa Integrated Health System 4.4company rating

    Patient service representative job in Phoenix, AZ

    As a key member of the Patient Registration team, the Registration Specialist ensures a seamless and accurate registration experience for every patient. Under the guidance of the Patient Registration Manager, this role is responsible for completing all registration and authorization processes efficiently, verifying insurance and eligibility, and identifying potential funding sources for uninsured patients. The Registration Specialist plays a vital role in supporting both patient care and organizational success by ensuring all account information is processed correctly and on time. Collaborating closely with management and other departments, this position helps resolve issues that impact billing, reimbursement, and overall patient satisfaction. # Hourly Pay Rate: $18.24 - $26.90 # Qualifications Education: Required a High School Diploma or GED certificate. Experience:# Requires one to two (1-2) years of general clerical, customer service, or medical experience preferably in a healthcare environment involving data reconciliation. Insurance verification and Medicaid eligibility experience are highly desirable. Knowledge, Skills, and Abilities: Must have the ability to float to various facilities and locations across the valley. Prefer knowledge and understanding of DES/AHCCCS programs and eligibility factors. Requires excellent data entry skills including, 10-key by touch, and the ability to type 30 words per minute accurately. Basic Math Skills are required. Must be able to demonstrate interviewing and investigative techniques in order to obtain information that may not be offered. Must possess good interpersonal and communication skills both verbally and in writing including knowledge of basic grammar, spelling # punctuation. Requires the ability to read, write, and speak effectively in English. Critical thinking skills are strongly preferred. Must be able to handle multiple tasks simultaneously.# Bilingual preferred. As a key member of the Patient Registration team, the Registration Specialist ensures a seamless and accurate registration experience for every patient. Under the guidance of the Patient Registration Manager, this role is responsible for completing all registration and authorization processes efficiently, verifying insurance and eligibility, and identifying potential funding sources for uninsured patients. The Registration Specialist plays a vital role in supporting both patient care and organizational success by ensuring all account information is processed correctly and on time. Collaborating closely with management and other departments, this position helps resolve issues that impact billing, reimbursement, and overall patient satisfaction. Hourly Pay Rate: $18.24 - $26.90 Qualifications Education: * Required a High School Diploma or GED certificate. Experience: * Requires one to two (1-2) years of general clerical, customer service, or medical experience preferably in a healthcare environment involving data reconciliation. * Insurance verification and Medicaid eligibility experience are highly desirable. Knowledge, Skills, and Abilities: * Must have the ability to float to various facilities and locations across the valley. * Prefer knowledge and understanding of DES/AHCCCS programs and eligibility factors. * Requires excellent data entry skills including, 10-key by touch, and the ability to type 30 words per minute accurately. * Basic Math Skills are required. * Must be able to demonstrate interviewing and investigative techniques in order to obtain information that may not be offered. * Must possess good interpersonal and communication skills both verbally and in writing including knowledge of basic grammar, spelling & punctuation. * Requires the ability to read, write, and speak effectively in English. * Critical thinking skills are strongly preferred. * Must be able to handle multiple tasks simultaneously. * Bilingual preferred.
    $18.2-26.9 hourly 8d ago
  • Provider Patient Concierge Rep

    Radnet 4.6company rating

    Patient service representative job in Mesa, AZ

    Job Description Responsibilities Artificial Intelligence; Advanced Technology; The very best in patient care. With decades of expertise, we are Leading Radiology Forward . With dynamic cross-training and advancement opportunities in a team-focused environment, the core of our success is its people with the commitment to a better healthcare experience. When you join us as a Provider Patient Concierge Representative you will be joining a dedicated team of professionals who deliver quality, value, and access in the 21st century and align all stakeholders- patients, providers, payors, and regulators to achieve the best clinical outcomes. You Will: Ability to offer concierge level service to pre-selected patients (cancer patients, claustrophobic, children, disabled, elderly, nervous, etc.) Provide exceptional level of customer service to select physician offices including targeted IPA contracted providers, as well as provider offices interested in receiving additional and high-level customer service/support. Assisting with designated direct site scheduling and prior authorizations for advanced imaging studies. Provides Special Handling, VIP and support to Medical Groups/IPA providers and their staff with scheduling, stat request, medical records, reports, etc. Marketing Concierge Provide Sales field calls to referring physicians Responsible for working with Sales/Marketing/Communications team at Health fairs, forums, group informational talks, etc. Provide set up and assistance with Physician Portal Assist Marketing Director in customer service trainings, customer service follow ups, constant in-house trainings, for the region, as well as other in-house events Provide educational information and assisting in campaign roll-outs to selected providers and patients Responsible for working with Marketing Director to roll out monthly/quarterly physician facing focused marketing campaigns (Areas of focused improvement, BCAM, PCAM, pediatrics, LDCT Lung, high risk and genetics program, etc.) If You Are: Passionate about patient care and exercise sound judgement and an ability to remain professional in all situations. You demonstrate effective and professional communication, interpersonal skills and respect with patients, guests & colleagues. You have a structured work-approach, understand complex problems and you are able to prioritize work in a fast-paced environment. To Ensure Success in This Role, You Must Have: 2 years in Medical, hospitality, Marketing/Public Relations industry preferred Excellent customer service skills At least 2 years experience in training and presenting information to groups/individuals Strong organizational skills Strong working knowledge of MS Word, Excel, PowerPoint We Offer: Comprehensive Medical, Dental and Vision coverages. Health Savings Accounts with employer funding. Wellness dollars 401(k) Employer Match Free services at any of our imaging centers for you and your immediate family.
    $28k-32k yearly est. 15d ago
  • Patient Services Coordinator Home Health - Full-time

    Enhabit Inc.

    Patient service representative job in Tucson, AZ

    Are you in search of a new career opportunity that makes a meaningful impact? If so, now is the time to find your calling at Enhabit Home Health & Hospice. As a national leader in home-based care, Enhabit is consistently ranked as one of the best places to work in the country. We're committed to expanding what's possible for patient care in the home, all while fostering a unique culture that is both innovative and collaborative. At Enhabit, the best of what's next starts with us. We not only make it a priority to maintain an ethical and stable workplace but also continually invest in our employees. By extending ongoing professional development opportunities and providing cutting-edge technology solutions, we ensure our employees are always moving their careers forward and prepared to deliver a better way to care for our patients. Ever-mindful of the need for employees to care for themselves and their families, Enhabit offers competitive benefits that support and promote healthy lifestyle choices. Subject to employee eligibility, some benefits, tools and resources include: * 30 days PDO - Up to 6 weeks (PDO includes company observed holidays) * Continuing education opportunities * Scholarship program for employees * Matching 401(k) plan for all employees * Comprehensive insurance plans for medical, dental and vision coverage for full-time employees * Supplemental insurance policies for life, disability, critical illness, hospital indemnity and accident insurance plans for full-time employees * Flexible spending account plans for full-time employees * Minimum essential coverage health insurance plan for all employees * Electronic medical records and mobile devices for all clinicians * Incentivized bonus plan Responsibilities Schedule patients to branch field clinicians. Communicate with field staff, patients, physicians, referral sources, caregivers, and other service providers in order to maintain proper care coordination and continuity of care. Manage the on-call notebook and hospitalization logs to enhance communication among stakeholders. Qualifications * Must possess a high school diploma or equivalent. * Must either 1) be a licensed practical or vocational nurse in the state in which they currently practice, with at least one year of clinical experience in a healthcare setting; or 2) have at least one year of home health, hospice, or pediatric experience within the last 24 months, and have a demonstrated understanding of staffing and scheduling requirements related to home care services. * Must have basic demonstrated technology skills, including operation of a mobile device. Education and experience, preferred * Previous experience in home health, hospice, or pediatrics is preferred. Requirements* * Must possess a valid state driver license * Must maintain automobile liability insurance as required by law * Must maintain dependable transportation in good working condition * Must be able to safely drive an automobile in all types of weather conditions* For employees located in Oregon, requirements related to driving are not applicable unless employee has a clinical license Additional Information Enhabit Home Health & Hospice is an equal opportunity employer. We work to promote differences in a collaborative and respectful manner. We are committed to a work environment that supports, encourages and motivates all individuals without discrimination on the basis of race, color, religion, sex (including pregnancy or related medical conditions), sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, military service status, citizenship, genetic information, or other protected characteristic. At Enhabit, we celebrate and embrace the special differences that makes our community extraordinary.
    $31k-42k yearly est. Auto-Apply 17d ago
  • Patient Access Representative

    Fdihb

    Patient service representative job in Fort Defiance, AZ

    Salary Range: $19.06 - $22.88/hour **APPLICANT MUST HAVE A VALID, UNRESTRICTED INSURABLE DRIVER'S LICENSE** **RESUMES AND REFERENCES ARE REQUIRED** ESSENTIAL DUTIES, FUNCTIONS AND RESPONSIBILITIES Provides high quality customer service to both external and internal customers that meets or exceeds the service standards of the health care industry. Greets all patients, families and visitors, verifies appointment information, provides directions and responds to inquires as appropriate. Interviews new patients to determine eligibility, adds to database as appropriate to build patient health record. Performs registration/check-in processes, including but not limited to performing data entry activities, providing patients with appropriate information and intake forms, obtaining necessary signatures and generating population health summary. Verifies insurance eligibility for services rendered with the payers and documents appropriately. Assists in obtaining or validating pre-certification, referrals, and authorizations. Reviews patient registration information for updates and/or changes to primary and secondary insurance coverage to ensure accuracy of billing. Checks patient into the clinic via the electronic record to acknowledge the patient has arrived for an appointment or is requesting to be evaluated and to generate a visit record for the patient. Participates in departmental orientation, on the job training and quality assurance programs/initiatives. Interviews patients to obtain information to initiate a new health record and communicates to Health Information Management when record reactivation is required. Requests for tribal enrollment and other eligibility documents for verification to ensure coverage. Determines sources of discrepancy or reasons for denial and implements corrective action as appropriate to ensure that the claims can be processed for payment. Schedules appointments for patients needing following up in the clinic or specialty areas. Performs or actively facilitates faxing of appropriate documents and records to other facilities or other medical providers. Performs other duties as assigned. MANDATORY MINIMUM QUALIFICATIONS: Experience: One (1) year of direct work experience in registration, scheduling, screening or customer service. Education: High School Graduate or Equivalency (HSE) Please email degree or transcripts to ************************* NAVAJO/INDIAN PREFERENCE: FDIHB and its facilities are located within the Navajo Nation and, in accordance with Navajo Nation law, has implemented a Navajo/Indian Preference in Employment Policy. Pursuant to this Policy, applicants who meet the minimum qualifications for this position and who are enrolled members of the Navajo Nation will be given primary preference in hiring and employment for this position and members of other federally recognized Indian tribes will be given secondary preference. Other candidates will be considered only after all candidates entitled to primary or secondary preference have been fully considered.
    $19.1-22.9 hourly Easy Apply 5d ago
  • Standardized Patient

    Common Spirit

    Patient service representative job in Phoenix, AZ

    Job Summary and Responsibilities with varying hours. JOIN US NOW as St. Josephs Hospital in collaboration with Creighton Medical School is looking for Standardized Patients to work directly with medical students. A Standardized Patient (SP) is a person trained to take on the characteristics of a real patient giving the medical student an opportunity to learn and to be evaluated on learned skills in a practice environment. During an interaction with a student the SP may present medical history in response to questioning by the student, undergo a limited physical examination by the student, assist students in developing communication and clinical skills, and assist students in working through difficult emotional situations in a safe environment. JOB SUMMARY: The Standardized Patient (SP) acts as a lay person to portray medical illnesses as part of training for medical students in the Creighton School of Medicine at St. Joseph's Hospital campus. The SP consistently recreates the history, personality, physical findings, and emotional response patterns of an actual patient using the scenarios provided. The SP works with students for skills practice, procedures, and clinical exams and may be used with several students on a one-to-one basis or a group of students in a controlled teaching session. SP will provide feedback on the student/s at the end of the encounter either verbally, by checklist, or via computer documentation. Job Requirements Minimum: Education and Experience: * HS Diploma/GED and the ability to demonstrate effective verbal and written communications skills required. * Must be dependable to follow through with scheduled appointments, communicate with interviewers, and have the ability to complete an evaluation at the end of each session. * Applicant must be willing to participate in videotaping of the interview for the student's educational feedback. * Previous SP experience preferred. Where You'll Work Hello humankindness Located conveniently in the heart of Phoenix, Arizona, St. Joseph's Hospital and Medical Center is a 571-bed, not-for-profit hospital that provides a wide range of health, social and support services. Founded in 1895 by the Sisters of Mercy, St. Joseph's was the first hospital in the Phoenix area. More than 125 years later, St. Joseph's remains dedicated to its mission of caring for the poor and underserved. We are extremely proud to be a nationally recognized center for quality quaternary care, medical education and research. St. Joseph's includes the internationally renowned Barrow Neurological Institute, Norton Thoracic Institute, Cancer Center at St. Joseph's, Ivy Brain Tumor Center, and St. Joseph's Level I Trauma Center (which is verified by the American College of Surgeons). The hospital is also a respected center for high-risk obstetrics, neuro-rehabilitation, orthopedics, and other medical services. St. Joseph's is considered a sought-after destination hospital for treating the most complex cases from throughout the world. Every day, approximately 20 percent of the hospital's patients have traveled from outside of Arizona and the United States to seek treatment at St. Joseph's. U.S News & World Report routinely ranks St. Joseph's among the top hospitals in the United States for neurology and neurosurgery. In addition, St. Joseph's boasts the Creighton University School of Medicine at St. Joseph's, and a strategic alliance with Phoenix Children's Hospital. St. Joseph's is consistently named an outstanding place to work and one of Arizona's healthiest employers. Come grow your career with one of Arizona's Most Admired Companies. Look for us on Facebook and follow us on Twitter. For the health of our community ... we are proud to be a tobacco-free campus.
    $28k-34k yearly est. 3d ago
  • SOMA - Standardized Patient (Mesa, AZ)

    Atsu Public

    Patient service representative job in Mesa, AZ

    Part-time Description A.T. Still University's School of Osteopathic Medicine in Arizona (ATSU-SOMA) seeks applications for non-exempt Standardized Patients (SPs) to work at the Mesa, Arizona campus. A Standardized Patient is an individual who accurately and consistently portrays a medical patient with various affects and complaints and will participate in simulated office visits where medical students ask medical history questions and/or conduct basic, non-invasive physical exams. They will work closely with various Patient Proctors who will mentor and evaluate their performance and progress. Memorization of patient scripts and participation in Zoom trainings may be required prior to the scheduled encounter events. There is no guarantee of work or hours. Please note that Standardized Patient positions are only filled on an as-needed basis. Physical Requirements: Ability to repeatedly bend, twist and stretch as well as freely and quickly move on and off an exam table without assistance and the ability to occasionally lift up to 40 pounds. Other Requirements: Access to and ability to use reliable technology is required. Must be highly dependable, punctual and flexible with scheduling. Must work well with others and display a professional attitude and appearance at all times. Must be willing to wear a patient gown with only undergarments underneath, and at times the gown will be removed to allow for the physical exam. Must be willing to be videotaped during simulations. Must have access to reliable transportation and will report to the ATSU Community Health Center where hired for their SP encounters. A.T. Still University (ATSU) does not discriminate on the basis of race, color, religion, ethnicity, national origin, sex (including pregnancy), sexual orientation, age, disability, or veteran status in admission or access to, or treatment or employment in its programs and activities.
    $28k-34k yearly est. 60d+ ago
  • Patient Services Specialist

    RHC Group Management LLC

    Patient service representative job in Tempe, AZ

    Job Description About Revere Medical: At Revere Medical, we promise to provide care you can trust, outcomes you deserve, and a future you can count on. We are guided by our steadfast commitment to improving patient outcomes by empowering providers to deliver exceptional care needed to forge stronger, healthier communities. We are the leader in delivering patient-centered, provider-led services that improve patient outcomes and strengthen communities. Is this you? Are you motivated by helping people? Are you committed to improving patient outcomes? Do you enjoy collaborating with a team to ensure personalized patient care? Do you want to improve the overall health of the community? What you will bring: Provides exceptionally friendly customer service to every patient. Manages the office phone system: answering calls, transferring calls, and answering patients' questions. Scheduling patient appointments Collect co-payments from patients at check-in Prepares the office for patient appointments, including but not limited to verifying insurance, collecting co-pays, confirming appointments, and notifying patients of any special instructions before appointment. Ensures patient profile in the EMS system is up to date and accurate, ensuring the patients' needs are clearly communicated to staff before the appointment. Assist with any miscellaneous tasks to ensure the practice is presentable to incoming patients. Requirements: Strong customer service skills and communication expected. High School Diploma or equivalent required. One to three years as a medical secretary preferred. Experience with EMR strongly preferred. (Athena a plus) Unlock your Benefit Bundle! Enjoy premium medical coverage with exclusive Revere discounts, a company-funded HSA, plus dental & vision plans to keep you smiling and seeing clearly. Boost your future with a 401(k) + company match, and rest easy with company-paid life insurance. Need flexibility? Our Vacation Exchange Program has you covered. And that's just the beginning-much more awaits! Why Revere Medical: Revere Medical gives new life to clinics in need of tools, resources, and support so they can start delivering the personalized care their communities deserve. We're committed in supporting our colleagues by offering competitive benefits that contribute to your overall well-being. Revere Medical does not discriminate in employment opportunities or practices on the basis of race, color, religion, gender, national origin, age, physical or mental disability, pregnancy, childbirth or related medical conditions, military service obligations, citizenship, sexual orientation, genetic information, or any other characteristic protected by applicable local, state, or federal law.
    $33k-41k yearly est. 24d ago

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