Patient service representative jobs in Augusta, GA - 132 jobs
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Patient Service Representative
Customer Service Representative
Front Desk Coordinator
Biller
Patient Access Representative
Patient Advocate
Patient Service Representative
Palmetto Retina Center
Patient service representative job in Augusta, GA
Job DescriptionThe Retina Eye Center/ Palmetto Retina Center, a busy Ophthalmology practice specializing in retina diseases, is currently seeking an experienced PatientServicesRepresentative with 1+ years of experience for a full-time position at our Augusta Office. This candidate is responsible for registering patients, monitoring referrals, collecting co-pays, and scheduling appointments. This position is a full-time, hourly, non-exempt role that reports to the office manager.Responsibilities•Registers patients by gathering, verifying, and entering demographic and insurance information.
•Obtains signed registration sheets, permissions to file claims, releases, etc.
•Reviews schedules for referrals needed, obtains those that the office takes responsibility for and works with patients to obtain others.
•Collects co-payments and personal payments.
•Prepares daily collections log and balances cash drawer each day.
•Handles inquiries about insurances accepted, office hours, services, locations, exam fees, doctor information, etc.
•Verifies upcoming appointments.
•Handles telephone receptionist responsibilities as needed.
•Assists other patientservice staff as needed.
•Greets patients promptly and professionally.
•Properly triages patients and visitors.
•Responds easily to routine requests for information.
•Maintains patient confidentiality at all times and communicates with the Chief Financial Officer regarding procedural changes and concerns.
•Participates in professional development efforts to remain current on insurance coverages and regulatory matters.
•Cooperates and communicates with all staff members and physicians about patient matters.
•Issues proper receipts and maintains a balanced drawer.
•Request, prepare, and ensure the completeness of the patient's medical record.
•Duties and responsibilities may be added, deleted, or changed at any time at the discretion of management, formally or informally, verbally or in writing.
This position can be expected to travel to office locations as needed based on clinic demand. Required SkillsMinimum Demonstrated Skills/Qualifications:
•Position requires accuracy, thoroughness, and an understanding of insurance, copy, and referral procedures.
•Work is fast-paced and multi-tasked.
•Requires the ability to work as a team member.
•Skill in operating computers, word processing software, fax machines, and copier machines.
•Creative idea-generating individual with excellent follow-through abilities
Minimum Education Requirements:
• A High School diploma or its equivalent is required.
•An Associate's degree in medical office technology, or a related area, or an equivalent combination of education and experience, from which comparable knowledge, skills, and abilities can be acquired, is required.
Minimum Background Requirements:
•Three years of work experience, at least 1 year in a medical office setting, preferably ophthalmic.
• One year of experience cashiering or billing in a healthcare environment is a requirement.
• One year of experience collecting on medical accounts.
•Word processing and computer experience are required.
Physical Demands:
•Requires dexterity to handle and count cash.
•Requires sitting for long periods with occasional bending required.
•Must be able to view and enter data into the computer for extended periods.
•Must be able to communicate via the telephone.
EEO Statement:
Palmetto Retina Center, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
$27k-33k yearly est. 16d ago
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Hospital Based Patient Advocate
Elevate Patient Financial Solution
Patient service representative job in Augusta, GA
Make a real difference in patients' lives-join Elevate Patient Financial Solutions as a Hospital Based Patient Advocate and help guide individuals through their healthcare financial journey. This full-time position is located 100% onsite at a hospital in Augusta, GA with a Tuesday- Saturday schedule from 10:30am-7:00pm with rotating holidays.
Bring your passion for helping others and grow with a company that values your impact. In 2024, our Advocates helped over 823,000 patients secure the Medicaid coverage they needed. Elevate's mission is to make a difference. Are you ready to be the difference?
As a Hospital Based Patient Advocate, you play a vital role in guiding uninsured hospital patients through the complex landscape of medical and disability assistance. This onsite, hospital-based role places you at the heart of patient financial advocacy-meeting individuals face-to-face, right in their hospital rooms, to guide them through the process of identifying eligibility and applying for financial assistance. Your presence and empathy make a real difference during some of life's most vulnerable moments.
Job Summary
The purpose of this position is to connect uninsured hospital patients to programs that will cover their medical expenses. As a Patient Advocate, you will play a critical role in assisting uninsured hospital patients by evaluating their eligibility for various federal, state, and county medical or disability assistance programs through bed-side visits and in-person interactions. Your primary objective will be to guide patients face-to-face through the application process, ensuring thorough completion and follow-up. This role is crucial in ensuring that uninsured patients are promptly identified and assisted, with the goal of meeting our benchmark that 98% of patients are screened at bedside. This position is responsible for working as the liaison between the patient in need, the hospital facility and government agencies, proficiently and effectively communicating in English and Spanish.
Essential Duties and Responsibilities
* Screen uninsured hospital patients at bedside in an effort to determine if patient is a viable candidate for federal, state, and/or county medical or disability assistance.
* Complete the appropriate applications and following through until approved.
* Detailed, accurate and timely documentation in both MPower and the hospital systems on all cases worked.
* Provide exceptional customer service at all times.
* Participate in ongoing trainings in order to apply the content learned in dealings with patients and cases.
* Maintain assigned work queue of patient accounts.
* Collaborate in person and through verbal/written correspondence with hospital staff, case managers, social workers, financial counselors.
* Answer incoming telephone calls, make out-bound calls, and track (via MPower) all paperwork necessary to submit enrollment and renewal for prospective Medicaid patients.
* Maintain structured and timely contact with the applicant and responsible government agency, by phone whenever possible or as structured via the daily work queue.
* Assist the applicant with gathering any additional reports or records, meeting appointment dates and times and arrange transportation if warranted.
* Request home visits as needed to acquire documentation.
* As per established protocols, inform the client in a timely manner of all approvals and denials of coverage.
* Attend ongoing required training to remain informed about current rules and regulations related to governmental programs, and apply updated knowledge when working with patients and cases.
* Regular and timely attendance.
* All other duties as assigned
Qualifications and Requirements
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or abilities.
* High School Diploma or GED preferred, except when required by our client.
* Prior hospital experience preferred
* Adaptability when dealing with constantly changing processes, computer systems and government programs
* Professional experience working with state and federal programs
* Critical thinking skills
* Ability to maneuver throughout the hospital and patients' rooms throughout scheduled work shift.
* Proficient experience utilizing Microsoft Office Suite with emphasis on Excel and Outlook
* Effectively communicate both orally and written, to a variety of individuals utilizing fluent Spanish and English.
* Ability to multitask to meet performance metrics while functioning in a fast-paced environment.
* Hospital-Based Patient Advocates are expected to dress in accordance with their respective Client's Dress Code.
* Ability to multitask
* Ability to function in a fast-paced environment
Benefits
ElevatePFS believes in making a positive impact not only within our industry but also with our employees -the organization's greatest asset! We take pride in offering comprehensive benefits in a vast array of plans that contribute to the present and future well-being of our employees and their families.
* Medical, Dental & Vision Insurance
* 401K (100% match for the first 3% & 50% match for the next 2%)
* 15 days of PTO
* 7 paid Holidays
* 2 Floating holidays
* 1 Elevate Day (floating holiday)
* Pet Insurance
* Employee referral bonus program
* Teamwork: We believe in teamwork and having fun together
* Career Growth: Gain great experience to promote to higher roles
The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, location, specialty and training. This pay scale is not a promise of a particular wage.
The job description does not constitute an employment agreement between the employer and Employee and is subject to change by the employer as the needs of the employer and requirements of the job change.
ElevatePFS is an Equal Opportunity Employer
#IND123
$31k-40k yearly est. 32d ago
Customer Service Representative
Classic Collision 4.2
Patient service representative job in Augusta, GA
Classic Collision is now hiring a Customer ServiceRepresentative. Classic Collision was established in 1983 in Atlanta, Georgia with one single goal: To offer quality service to its customers with integrity and honesty. Be a part of a rapidly growing company whose mission is to put safety, quality, integrity, and heart into every vehicle we repair and customer we serve.
Classic Collision offers competitive pay, benefits, and career advancement opportunities.
Please come and join our team!
Why Choose Classic Collision?
* Paid Weekly
* Continuous Training
* Supportive Team Culture
* Company match 401K
* Medical/Dental/Vision
* Paid Time Off - 6 Paid Holiday
* Rewarding Work
Customer ServiceRepresentative (CSR) serves as the first impression of Classic Collision's customer experience.
Responsibilities
* Explain and educate customers on repair process on a high level, including insurance claim information and processes.
* Maintain a broad knowledge base of insurance partner requirements regarding authorizations, billing, and load level processes.
* Coordinate Rental Car /Tow companies to provide one-stop service to all customers.
* Ensure all vehicles are delivered to customers by the assigned service advisor and if not available, by designated backup teammate.
* May assist in customer communication throughout the repair process.
* Monitor DRP assignments, estimate/repair appointments and capture rates of assignments.
* Follow up on all DRP assignments present and past to maintain sales for the center.
* Maintain DRP logbooks and Enterprise ARMS daily.
* Secure proper payments
* Assist with reconciling invoices to payables report daily and monthly (as applicable)
* Ensure all customer comfort items are always fresh and available for customers as well as maintaining the customer waiting area.
* Perform other administrative tasks and duties as required to successfully meet the needs of the business.
* Other duties as assigned.
Qualifications
* Must be at least 18 years of age.
* Previous experience in customer service, sales, or other related fields is preferred.
* Must have a valid driver's license and be eligible for coverage under company insurance policy.
* Effective communication (written and verbal) and interpersonal skills are required.
* Organization and multi-tasking skills, good time management, and the ability to adapt easily to fast-paced environment.
Behaviors/Competencies
Integrity-Respect and accountability at every level and every interaction
Customer Service-Provide the highest level of customer service while building customer satisfaction and retention
Innovation-Develops and displays innovative approaches and ideas to our business
Teamwork-Contributes to building a positive team spirit and supports everyone's efforts to succeed
Physical & Environmental
While performing the duties of this job, the employee is regularly required to use hands, and is required to talk and hear. The employee is frequently required to stand, sit, and walk occasionally for long periods at a time. The employee may occasionally be required to reach with hands, arms and move objects up to 20 pounds. Specific vision abilities required by this job include close vision, peripheral vision, and the ability to adjust focus. In addition, abilities for assessing the accuracy, neatness and thoroughness of the work assigned are required. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.
Classic Collision is an Equal Opportunity Employer:
As an equal opportunity employer, Classic Collision does not discriminate against any employee or candidate based on age, race, gender identity, gender expression, genetic information, national origin, physical or mental disability, protected veteran status, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by all applicable federal, state, and local laws.
Reasonable Accommodations:
Classic Collision is an equal opportunity employer that is committed to working with and providing reasonable accommodations to individuals with disabilities. If you have a disability and you believe you need a reasonable accommodation to search for a job opening or submit an online application, please e-mail or call ************. This email is listed exclusively to assist disabled job seekers whose disability prevents them from being able to apply online.
This job description is not a complete statement of all duties and responsibilities comprising the position.
$23k-30k yearly est. 13d ago
Customer Service Representative - State Farm Agent Team Member
B.J. Jordan-State Farm Agent
Patient service representative job in Grovetown, GA
Job DescriptionBenefits:
Simple IRA
Hiring bonus
Bonus based on performance
Competitive salary
Flexible schedule
Health insurance
Opportunity for advancement
Paid time off
Training & development
ROLE DESCRIPTION:
As a Customer ServiceRepresentative - State Farm Agent Team Member with B.J. Jordan - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
Answer customer inquiries and provide policy information.
Assist customers with policy changes and updates.
Process insurance claims and follow up with customers.
Maintain accurate records of customer interactions.
QUALIFICATIONS:
Communication and interpersonal skills.
Detail-oriented and able to multitask.
Previous customer service experience preferred.
$25k-33k yearly est. 17d ago
Customer Service Representative - Augusta, GA
Kedia Corporation
Patient service representative job in Augusta, GA
Kedia Corporation connects people with what they want on a global scale. We are committed through use of innovation to create exceptional user experiences. Kedia is engineering. Using cutting edge techniques, we have defined the way business will continue future operations. Our company provides a challenging, fast paced, and growth oriented foundation to develop and empower people to innovate in the business services field
Job Description
Tasks
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Check to ensure that appropriate changes were made to resolve customers' problems.
Determine charges for services requested, collect deposits or payments, or arrange for billing.
Refer unresolved customer grievances to designated departments for further investigation.
Review insurance policy terms to determine whether a particular loss is covered by insurance.
Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.
Tools
used in this occupation:
Autodialers
- Autodialing systems; Predictive dialers
Automated attendant systems
- Voice broadcasting systems
Automatic call distributor ACD
- Automatic call distribution ACD system
Scanners
Standalone telephone caller identification
- Calling line identification equipment; Dialed number identification systems DNIS
Technology
used in this occupation:
Contact center software
- Avaya software; Multi-channel contact center software; Timpani Contact Center; Timpani Email
Customer relationship management CRM software
- Austin Logistics CallSelect; Avidian Technologies Prophet; SSA Global software; Telemation e-CRM
Electronic mail software
- Astute Solutions PowerCenter; IBM Lotus Notes; Microsoft Outlook
Network conferencing software
- Active Data Online WebChat; eStara Softphone; Parature eRealtime; Timpani Chat
Spreadsheet software
- Microsoft Excel
Knowledge
Customer and Personal Service
- Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Clerical
- Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
English Language
- Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Qualifications
Skills
Active Listening
- Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Speaking
- Talking to others to convey information effectively.
Service Orientation
- Actively looking for ways to help people.
Persuasion
- Persuading others to change their minds or behavior.
Reading Comprehension
- Understanding written sentences and paragraphs in work related documents.
Critical Thinking
- Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Writing
- Communicating effectively in writing as appropriate for the needs of the audience.
Coordination
- Adjusting actions in relation to others' actions.
Social Perceptiveness
- Being aware of others' reactions and understanding why they react as they do.
Negotiation
- Bringing others together and trying to reconcile differences.
Abilities
Oral Comprehension
- The ability to listen to and understand information and ideas presented through spoken words and sentences.
Oral Expression
- The ability to communicate information and ideas in speaking so others will understand.
Speech Clarity
- The ability to speak clearly so others can understand you.
Speech Recognition
- The ability to identify and understand the speech of another person.
Written Expression
- The ability to communicate information and ideas in writing so others will understand.
Near Vision
- The ability to see details at close range (within a few feet of the observer).
Problem Sensitivity
- The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
Written Comprehension
- The ability to read and understand information and ideas presented in writing.
Deductive Reasoning
- The ability to apply general rules to specific problems to produce answers that make sense.
Inductive Reasoning
- The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
Additional Information
If this sounds like the right job for you, then use the button below to submit your resume. We look forward to receiving your application.
$25k-33k yearly est. 1d ago
Customer Service Representative
Ryland Environmental
Patient service representative job in Augusta, GA
Customer ServiceRepresentative Location: Augusta, GA, 30906 Job Description:
We are seeking a Customer ServiceRepresentative to join our team in Augusta, GA. The ideal candidate will be responsible for providing excellent customer service to our clients. This includes answering customer inquiries, resolving issues, and ensuring customer satisfaction.
Responsibilities:
Answering customer inquiries via phone, email, and in person
Resolving customer issues in a timely and professional manner
Providing information about products and services
Processing orders and returns
Maintaining customer records and updating information as needed
Requirements:
High school diploma or equivalent
Previous customer service experience preferred
Excellent communication and interpersonal skills
Ability to multitask and prioritize in a fast-paced environment
Proficiency in Microsoft Office and other computer applications
$25k-33k yearly est. 60d+ ago
Sales Customer Service Representative
Q5 Connections
Patient service representative job in Augusta, GA
We are seeking a Customer Service Agent to join our team! A customer servicerepresentative will act as a liaison and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
The best CSRs are genuinely excited to help customers. Theyre patient, empathetic, and passionately communicative. They are confident at troubleshooting and investigate if they dont have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction.
Responsibilities:
Handle customer inquiries and complaints
Provide information about the products and services
Troubleshoot and resolve product issues and concerns
Document and update customer records based on interactions
Develop and maintain a knowledge base of the evolving products and services
Manage large amounts of incoming calls
Follow communication procedures, guidelines, and policies
Take the extra mile to engage customers
Qualifications:
Previous experience in customer service, sales, or other related fields
Ability to build rapport with clients
Ability to work at least 15 hours minimum per week
Ability to prioritize and multitask
Positive and professional demeanor
Excellent written and verbal communication skills
This position is currently only open for individuals authorized to work in the United States.
$25k-33k yearly est. 60d+ ago
Customer Service Rep
Americanome Life
Patient service representative job in Augusta, GA
We are the only 100% union-label supplemental benefits provider in the world, proudly serving over 40,000 unions and associations internationally. For more than 60 years, we've specialized in delivering supplemental and permanent benefit solutions to hardworking families who rely on us for financial security.
Position Overview:
We are looking for motivated and service-oriented individuals to join our remote team. You'll work directly with union members who have requested benefits information, helping them understand their options and guiding them through the enrollment process.
Key Responsibilities:
Handle inbound and outbound calls with prospective clients
Set virtual appointments and conduct benefits presentations
Educate clients on available programs and coverage options
Complete applications and documentation with accuracy
Maintain high-quality service standards and client records
Participate in leadership training and development opportunities
What We're Looking For:
Excellent verbal communication and interpersonal skills
Positive, energetic attitude and professional demeanor
Strong customer service or sales background (preferred, not required)
Basic computer proficiency and ability to work in a digital environment
Team player who works well with all levels of the organization
Legally authorized to work in the U.S. or Canada
What You'll Receive:
Full benefits package after initial period
100% remote work - no commuting required
Flexible work schedule to fit your lifestyle
Weekly pay plus performance-based monthly bonuses
Annual incentive trips to destinations like Cancun, the Bahamas, Las Vegas, and more for top performers
Career development and fast-track promotion opportunities
If you're passionate about helping others, ready to grow in a supportive environment, and want a career that offers flexibility and high earning potential-apply today and take the first step toward a meaningful future.
$25k-33k yearly est. 60d+ ago
Customer Service Rep
Sawa Kendra
Patient service representative job in Augusta, GA
Thank you for your interest in Split Stop! We are a fast-growing chain of convenience stores throughout the CSRA and South Carolina. As a customer servicerepresentative, you will be our front line in providing an outstanding customer experience to all of our guests. Some of your main duties will include:
Counting money in cash drawers at the beginning and end of shifts, giving customers the correct change amounts and maintaining a balanced register.
Performing transactions for with a high level of accuracy and efficiency, including snacks, drinks, lottery sales, freshly prepared food where applicable and operating gas pumps.
Providing top-of-the-line customer service to all customers, answering any questions they may have about our facility and products, resolving any issues or complaints with professionalism and courtesy.
Giving every customer who enters your store a friendly welcome by greeting them with "Welcome to Split Stop!" and when they leave, "Enjoy your day!"
Maintaining clean and orderly checkout areas, ensuring that coolers and shelves are full with front-facing products.
Janitorial duties including dusting shelves and checkout areas, sweeping and mopping the floors with special attention paid to customer areas, cleaning customer restrooms.
When selling age-restricted items including but not limited to alcohol, cigarettes and e-cigarette products, checking the customer's photo ID every time and refusing sales when necessary. Split Stop has a zero tolerance policy for any illegal sales and failure to adhere to the standards set forth by Split Stop and state, federal and local ordinances will result in on-the-spot termination.
A high school diploma or GED and/or previous experience in a gas station/convenience store location is strongly preferred but not required.
Sawa Kendra is an equal opportunity employer and does not discriminate against any applicant or employee because of race, color, religion, sex, national origin, disability, age, or military or veteran status in accordance with federal law. In addition,Sawa Kendra complies with applicable state and local laws governing non‑discrimination in employment in everyjurisdiction in which it maintains facilities. Sawa Kendra also provides reasonable accommodation to qualified individuals with disabilities in accordance with applicable laws.
$25k-33k yearly est. Auto-Apply 60d+ ago
Customer Service Representative - State Farm Agent Team Member
Cj Bray-State Farm Agent
Patient service representative job in Augusta, GA
Job DescriptionBenefits:
Bonus based on performance
Company parties
Competitive salary
Opportunity for advancement
Paid time off
Parental leave
Training & development
ROLE DESCRIPTION:
As a Customer ServiceRepresentative with CJ Bray State Farm, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
Answer customer inquiries and provide policy information.
Assist clients with policy changes and updates.
Process insurance claims and follow up with clients.
Maintain accurate records of customer interactions.
QUALIFICATIONS:
Strong communication and interpersonal skills.
Detail-oriented and able to multitask.
Previous customer service experience preferred.
$25k-33k yearly est. 24d ago
Customer Service Representative - State Farm Agent Team Member
Morgan Brinson-State Farm Agent
Patient service representative job in Augusta, GA
Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.
Responsibilities:
Establish customer relationships and follow up with customers, as needed.
Use a customer-focused, needs-based review process to educate customers about insurance options.
Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.
As an Agent Team Member, you will receive...
Hourly pay plus commission/bonus
Paid time off (vacation and personal/sick days)
Flexible hours
Growth potential/Opportunity for advancement within my agency
License reimbursement
Requirements:
Interest in marketing products and services based on customer needs
Excellent communication skills - written, verbal and listening
People-oriented
Detail oriented
Proactive in problem solving
Able to learn computer functions
Ability to work in a team environment
If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process.
This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents employees are not employees of State Farm.
$25k-33k yearly est. 19d ago
Customer Service Rep
Medical Associates Plus 3.9
Patient service representative job in Augusta, GA
This position is responsible for scheduling across the system for physicians including, but not limiting to, facility resources, physicians, authorizations, insurance verification, benefits and setting payment expectations to ensure an exceptional customer experience at each point of service. Using a broad understanding of customer engagement strategies, clinical procedures and company facilities, this position provides accurate and timely information to create an experience that is easy, empathetic and differentiated in the marketplace. CORE FUNCTIONS1. Schedules medical appointments through coordination of patients, providers, facility resources, ancillary staff, records, referrals, authorizations and payers. Receives and initiates calls to/from patients, providers, provider offices and facilities, while following all established scheduling procedures and protocols to ensure patients receive the care they need, when and where they need it. 2. Effectively schedules appointments, tests and/or procedures leveraging various electronic medical record / scheduling software systems according to protocols established by clinical staff and scheduling standards. Identifies alternative schedule solutions in the event patient's preference is not available, while adhering to procedures and protocols and ensuring patient safety. 3. Obtains patient demographics, insurance information and necessary documents required to secure authorizations, referrals, or other data as determined by various facilities and insurance carriers. Responsible for obtaining and properly documenting all necessary and accurate data during the intake/registration process. Acquires and documents pertinent patient medical information in accordance with procedural guidelines. 4. This position answers questions as necessary within guidelines and protocols. Refers questions to medical offices as appropriate. Ensures patient has “no surprises” at point of service by setting payment expectations, as well as, providing estimated payment detail where applicable. MINIMUM QUALIFICATIONS High school diploma/GED or equivalent working knowledge. Requires skills and abilities typically attained with minimum of 1 or more years of customer service or related experience in a healthcare setting, such as medical office/clinic or hospital scheduling. Other acceptable experience includes lab, medical transcription, medical assistant or receptionist in a medical setting or other equivalent
$24k-32k yearly est. Auto-Apply 60d+ ago
Store 101: Customer Service Rep. FT
Gas Pro Services 3.8
Patient service representative job in Augusta, GA
Job DescriptionSalary: $13
Shift Lead and Customer ServiceRepresentative
$13 hourly 12d ago
Radiation Oncology Biller
Augusta Oncology Associates PC
Patient service representative job in North Augusta, SC
AO Multispecialty Clinic is a leading provider of radiation oncology services, dedicated to delivering high-quality patient care and innovative treatment options. We are seeking a detail-oriented and experienced Radiation Oncology Biller to join our dynamic team. If you are passionate about healthcare billing and have a strong background in radiation oncology, we want to hear from you!
As a Radiation Oncology Biller, you will be responsible for managing the billing process for radiation oncology services, ensuring accurate and timely submission of claims, and following up on outstanding accounts. You will play a crucial role in the financial operations of our practice, working closely with clinical staff and insurance providers to resolve billing issues and enhance revenue cycle efficiency.
-Prepare and submit accurate billing claims for radiation oncology services to insurance companies and payers.
-Review and verify patient insurance information and eligibility prior to billing.
-Ensure compliance with all regulatory requirements and payer policies related to radiation oncology billing.
-Follow up on unpaid claims and resolve billing discrepancies or denials in a timely manner.
-Communicate with patients regarding their bills, insurance coverage, and payment options.
-Maintain accurate and organized billing records and documentation.
-Collaborate with clinical staff to ensure proper coding and documentation practices are followed.
-Assist in the development and implementation of billing procedures to improve efficiency and accuracy.
-Stay updated on industry trends, coding changes, and regulatory requirements related to radiation oncology billing.
Requirements
- High school diploma or equivalent; Associate's degree or higher in a related field preferred.
- Minimum of 3 years of experience in medical billing, specifically in radiation oncology.
- Strong knowledge of CPT, ICD-10, and HCPCS coding specific to radiation oncology.
- Familiarity with insurance verification, claims submission, and denial management processes.
- Proficiency in billing software and electronic health record (EHR) systems.
- Excellent attention to detail and organizational skills.
- Strong communication and interpersonal skills.
- Ability to work independently as well as part of a team.
If you are ready to take the next step in your career and join a dedicated team in radiation oncology, please submit your resume. We look forward to hearing from you!
$26k-34k yearly est. 60d+ ago
Customer Service Representative Sunset Finance Martinez Ga
Sunset Finance
Patient service representative job in Martinez, GA
The CSR plays a very important part in the operation of a consumer finance office. The duties of a CSR are to wait on the customers, take applications, investigate credit, take payments, refinance loans, help with the delinquent work, send out advertising letters, and complete other duties. This person must fill out correctly most of the office forms and reports, as well as maintain current the master cash drawer, bank deposits, and related daily transactions.
.
DUTIES & ESSENTIAL JOB FUNCTIONS
Working directly under the supervision of the branch manager, the Customer ServiceRepresentative:
Solicit loans on the telephone and at the counter.
Must answer the telephone, post customer payments, input new and refinance loans into the loan software system, process loan applications and prepare refinance and delinquency mail. Answers the telephone.
Other duties include: opening mail and distributing, posting counter payments, and giving customer credit experience to inquiring creditors and credit bureau.
Completes loan documents and closes current refinance loans.
Prepares daily deposits of cash and checks.
Maintains and balances correct amount and denominations of money in cash drawers daily.
Maintains loan standard report daily.
Telephones past due customers
QUALIFICATIONS
Previous experience in customer service, collections, or the finance industry a plus. The CSR must have knowledge of computer skills.
A high school diploma or equivalence is required.
PHYSICAL REQUIREMENTS/WORK ENVIRONMENT
The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The work is primarily sedentary in nature, no special demands are required.
$25k-33k yearly est. 5d ago
Customer Service Rep(08871) - 315 South Belair Rd
Domino's Franchise
Patient service representative job in Martinez, GA
We are K&K Family Ventures (a locally owned Franchise of Domino's) and we strive to treat all of our team like family. Our goal is to get to know each team member and help you accomplish your goals whether it is a career with us or just earning some extra cash!
Job Description
Toss some dough, bring home the bacon!!
We are searching for qualified customer servicerepresentatives with personality and people skills. We are growing so fast it is hard to keep up, and that means Domino's Pizza has lots of ways for you to grow (if that's what you want), perhaps to management or even beyond. Whether it is your hobby, main-gig, or supplemental job, drop us a line. We are bound to have just the thing for you.
Qualifications
JOB REQUIREMENTS
You must be 16 years of age or older.
All candidates 18 and over must pass a Background check.
General job duties for all store team members.
Operate all equipment.
Stock ingredients from delivery area to storage, work area, walk-in cooler.
Prepare product.
Receive and process telephone orders.
Take inventory and complete associated paperwork.
Clean equipment and facility daily.
Communication Skills
Ability to comprehend and give correct written instructions.
Ability to communicate verbally with customers and co-workers to process orders both over the phone and in person.
Essential Functions/Skills
Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator).
Must be able to make correct monetary change.
Verbal, writing, and telephone skills to take and process orders.
Motor coordination between eyes and hands/fingers to make precise movements rapidly and accurately with speed.
Ability to enter orders using a computer keyboard or touch screen.
Must be able to lift up to 50 pounds
Occasional crouching, squatting, bending, or stairs while performing job tasks
Must maintain clean and proper uniform per Domino's standards
Additional Information
All your information will be kept confidential according to EEO guidelines.
This job posting is for a position in a store owned and operated by an independent franchisee, not Domino's Pizza LLC, Domino's Pizza Franchising LLC, or Domino's Pizza, Inc. (“Domino's Corporate”). This means, among other things, that the independent franchisee is alone responsible for and will independently make all decisions concerning employment matters for the store, including those relating to hiring, firing, discipline, supervision, compensation and benefits, staffing, and scheduling. Domino's will not receive a copy of any application you submit for this job posting and will not have any control over whether you receive an interview and/or are ultimately hired. Further, Domino's does not control and is not responsible for the employment policies and practices of independent franchisees. If you are hired for this job posting, the independent franchisee will be your only employer, and you will not be an employee of Domino's.
$25k-33k yearly est. 7d ago
Front Desk Coordinator - Spartanburg, SC
The Joint 4.4
Patient service representative job in Belvedere, SC
Are you looking for a company you can grow your career with and advance in? Are you goal oriented, self-motivated & proactive by nature? Do you have a passion for health and wellness and love sales? If you have the drive, desire, and initiative to work with a world-class organization, we want to talk to you. At The Joint Chiropractic we provide world class service to every one of our patients, and we would like for you to join our caring team. Let us turn that passion for health and wellness and love of helping people, into a rewarding career. We have continued to advance the quality and availability of Chiropractic care in the Wellness industry.
Alternating Saturdays required
Medical Benefits offered
Compensation: $14 - $16/hr includes commission
What we are looking for in YOU and YOUR skillset!
* Driven to climb the company ladder!
* Possess a winning attitude!
* Have a high school diploma or equivalent (GED).
* Complete transactions using point of sale software and ensure all patient accounts are current and accurate
* Have strong phone and computer skills.
* Have at least one year of previous Sales Experience.
* Participate in marketing/sales opportunities to help attract new patients into our clinics
* Be able to prioritize and perform multiple tasks.
* Educate Patients on wellness offerings and services
* Share personal Chiropractic experience and stories
* Work cohesively with others in a fun and fast-paced environment.
* Have a strong customer service orientation and be able to communicate effectively with members and patients.
* Manage the flow of patients through the clinic in an organized manner
Essential Responsibilities
* Providing excellent services to members and patients.
* The Wellness Coordinators primary responsibility is to gain memberships in order to meet sales goals.
* Greeting members and patients upon arrival. Checking members and patients in to see the Chiropractor.
* Answering phone calls.
* Re-engaging inactive members.
* Staying updated on membership options, packages and promotions.
* Recognizing and supporting team goals and creating and maintaining positive relationships with team members.
* Maintain the cleanliness of the clinic and organization of workspace
* Confident in presenting and selling memberships and visit packages
* Keeping management apprised of member concerns and following manager's policies, procedures and direction.
* Willingness to learn and grow
* Accepting constructive criticism in a positive manner and using it as a learning tool.
* Office management or marketing experience a plus!
* Able to stand and/or sit for long periods of time
* Able to lift up to 50 pounds
* Upholding The Joint Chiropractic's core values of TRUST, INTEGRITY, EXCELLENCE, RESPECT and ACCOUNTABILITY
About The Joint Chiropractic
The Joint Corp. revolutionized access to chiropractic care when it introduced its retail healthcare business model in 2010. Today, it is the nation's largest operator, manager and franchisor of chiropractic clinics through The Joint Chiropractic network. The company is making quality care convenient and affordable, while eliminating the need for insurance, for millions of patients seeking pain relief and ongoing wellness. With more than 700 locations nationwide and nearly 11 million patient visits annually, The Joint Chiropractic is a key leader in the chiropractic industry. Ranked number one on Forbes' 2022 America's Best Small Companies list, number three on Fortune's 100 Fastest-Growing Companies list and consistently named to Franchise Times "Top 400+ Franchises" and Entrepreneur's "Franchise 500" lists, The Joint Chiropractic is an innovative force, where healthcare meets retail. For more information, visit *****************
Business Structure
The Joint Corp. is a franchisor of clinics and an operator of clinics in certain states. In Arkansas, California, Colorado, District of Columbia, Florida, Illinois, Kansas, Kentucky, Maryland, Michigan, Minnesota, New Jersey, New York, North Carolina, Oregon, Pennsylvania, Rhode Island, South Dakota, Tennessee, Washington, West Virginia and Wyoming, The Joint Corp. and its franchisees provide management services to affiliated professional chiropractic practices.
You are applying to work with a franchisee of The Joint Corp. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set own terms of employment, including wage and benefit programs, which can vary between franchisees.
$14-16 hourly 31d ago
Patient Access Representative
Rural Healthcare Services 4.1
Patient service representative job in Aiken, SC
The Patient Access Representative (PAR) provides support to the medical/administrative staff by ensuring efficient clinic work flow through coordinating with clinical staff to schedule/reschedule patient appointments, answer organizational telephone calls, returning patient calls, providing patients with needed information regarding appointments and services necessary to assist in the scheduling and preparation for a visit, scheduling follow-up appointments when necessary and notifying patients of outstanding balances as part of revenue cycle management. The Patient Access Representative gathers pertinent information from the patient to include all demographic information (such as name, date of birth, and insurance coverage) to ensure that financial obligations and other requirements are met at each visit. The PAR should be detailed oriented with great interpersonal skills and must provide excellent customer service to all patients, staff and visitors. Bilingual PARs will provide translation/interpretation as needed.
* Essential Functions/Responsibilities:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
* Ensures patient confidentiality and adheres to all HIPAA guidelines/regulations.
* Protects/observes patient confidentiality per policies and procedures.
* Provides excellent customer service to all patients, visitors, and co-workers.
* Answering telephone in a timely, courteous and professional manner, addressing questions and responding to general patient inquiries and directing calls to appropriate staff, as needed.
* Informs patients of late arrival, cancelation and rescheduling policy.
* Calls No-Show appointments to reschedule, identifies any barriers to care and make appropriate notations in the EHR.
* Schedules appointments and records pertinent, relevant demographic information in Practice Management System.
* Obtains and verifies current patient demographic information, to include email address and advises patient on how to access the patient portal. Able to articulate to patients how demographic information is used for reporting measures.
* Identifies payer source, verifies insurance eligibility, financial status, assigns correct pay type, and advises each patient of Sliding Scale Fee Program. Obtains authorization for dates of service.
* Accurately enters/updates patient information in EHR.
* Assists patients with completion of paperwork when necessary.
* Observes patients in waiting area and reports any apparent illness or distress to clinical staff.
* Processes School/Work excuses as directed by provider.
* Prints schedules for upcoming appointments and participates in daily huddles with clinical staff.
* Maintains copies and scans of patient files in EHR and other documentation as needed.
* Collects payments, post charges to patient accounts, accurately manage cash drawers, and refer patient to financial counselor per policies and procedures. Accurately reconciles charges for the day.
* Accurately prepares daily deposits.
* Accurately takes messages and conveys information to recipient.
* Uses computer daily including email, Word documents, Patient Management System, as required.
* Participates in the community health center's quality assurance activities and performs duties in accordance with applicable standards.
* Maintains excellent and punctual attendance.
* Attends meetings as relevant or required.
* Abides by Corporate Compliance Program and other agency policies and procedures.
* Performs other necessary duties as required by the Executive Administration Office and Operations to meet the goals of providing primary health care services.
Skills/Certifications
* High School Diploma or equivalent
* Associate degree preferred
* Basic Life Support techniques
* Additional appropriate education may be substituted for one year of billing experience.
* Medical Office Experience preferred
* Knowledge of business office procedures
* Maintaining confidentiality of work-related information and materials, and HIPPA.
* Establishing and maintaining effective working relationships
* Effectively using interpersonal and communications skills including tact and diplomacy.
* The ability to communicate effectively with patients, staff, and all visitors in a culturally competent and respectful manner.
* Has the ability to effectively perform multiple duties to maintain office workflow.
* Ability to perform basic mathematical functions consistently and correctly.
* Computer literate with the ability to learn EHR software applications. Duties require professional verbal & written communication skills and the ability to type 30 wpm.
* Responsible for cleaning workspace and light cleaning to front desk and lobby areas as instructed by supervisor.
COMPANY CONFORMANCE STATEMENT
In the performance of their respective position assignments all employees are expected to conform to the following:
* RHS's policies and procedures.
* RHS's confidentiality and professional provisions.
* RHS's compliance program.
* RHS's standards of conduct.
DISCLAIMER
This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be asked to perform other duties as required and the responsibilities of the position may change.
$25k-29k yearly est. 35d ago
Front Office
VSM Management LLC
Patient service representative job in Saluda, SC
Job Description
ATTENTION DENTAL FRONT OFFICE / TREATMENT COORDINATORS!
Are you looking for a close-knit, patient-focused dental practice where your expertise truly makes an impact? Saluda Dental Group is an intimate practice proudly serving the Saluda community with a strong, loyal patient base.
We are seeking an experienced Front Desk / Treatment Coordinator to join our team. This role is ideal for someone confident in dental insurance, coding, and smart scheduling who enjoys guiding patients through their dental care with clarity and compassion.
Hours:
Monday - Thursday: 8:00 AM - 4:00 PM (arrival by 7:45 AM)
Fridays off
Key Responsibilities:
Answering and directing calls on multiple phone lines
Scheduling and coordinating patient appointments using smart scheduling techniques
Presenting treatment plans and discussing financial options
Verifying dental insurance benefits and eligibility
Applying accurate dental coding and understanding insurance breakdowns
Making follow-up calls from reports
General front office duties to support smooth daily operations
Qualifications:
Strong knowledge of dental insurance, dental coding, and scheduling strategies is required
Dental front office experience required
Experience with Eaglesoft and dental terminology preferred
Excellent communication and organizational skills
Team-oriented with a genuine passion for patient care
Spanish speaking a PLUS!
Benefits:
Medical, dental, and vision insurance
Supplemental insurance options
Paid time off & Holiday pay
Uniform allowance
Monthly bonus potential
401(k)
And more!
If you're looking to be part of a small, collaborative practice where your skill set is valued and utilized daily, we'd love to hear from you.
???? Apply today and join the Saluda Dental Group family!
$25k-32k yearly est. 9d ago
Radiation Oncology Biller
Augusta Oncology Associates PC
Patient service representative job in North Augusta, SC
Job DescriptionDescription:
AO Multispecialty Clinic is a leading provider of radiation oncology services, dedicated to delivering high-quality patient care and innovative treatment options. We are seeking a detail-oriented and experienced Radiation Oncology Biller to join our dynamic team. If you are passionate about healthcare billing and have a strong background in radiation oncology, we want to hear from you!
As a Radiation Oncology Biller, you will be responsible for managing the billing process for radiation oncology services, ensuring accurate and timely submission of claims, and following up on outstanding accounts. You will play a crucial role in the financial operations of our practice, working closely with clinical staff and insurance providers to resolve billing issues and enhance revenue cycle efficiency.
-Prepare and submit accurate billing claims for radiation oncology services to insurance companies and payers.
-Review and verify patient insurance information and eligibility prior to billing.
-Ensure compliance with all regulatory requirements and payer policies related to radiation oncology billing.
-Follow up on unpaid claims and resolve billing discrepancies or denials in a timely manner.
-Communicate with patients regarding their bills, insurance coverage, and payment options.
-Maintain accurate and organized billing records and documentation.
-Collaborate with clinical staff to ensure proper coding and documentation practices are followed.
-Assist in the development and implementation of billing procedures to improve efficiency and accuracy.
-Stay updated on industry trends, coding changes, and regulatory requirements related to radiation oncology billing.
Requirements:
- High school diploma or equivalent; Associate's degree or higher in a related field preferred.
- Minimum of 3 years of experience in medical billing, specifically in radiation oncology.
- Strong knowledge of CPT, ICD-10, and HCPCS coding specific to radiation oncology.
- Familiarity with insurance verification, claims submission, and denial management processes.
- Proficiency in billing software and electronic health record (EHR) systems.
- Excellent attention to detail and organizational skills.
- Strong communication and interpersonal skills.
- Ability to work independently as well as part of a team.
If you are ready to take the next step in your career and join a dedicated team in radiation oncology, please submit your resume. We look forward to hearing from you!
$26k-34k yearly est. 6d ago
Learn more about patient service representative jobs
How much does a patient service representative earn in Augusta, GA?
The average patient service representative in Augusta, GA earns between $25,000 and $36,000 annually. This compares to the national average patient service representative range of $27,000 to $38,000.
Average patient service representative salary in Augusta, GA
$30,000
What are the biggest employers of Patient Service Representatives in Augusta, GA?
The biggest employers of Patient Service Representatives in Augusta, GA are: