Front Desk Coordinator RN - Operating Room
Patient service representative job in Fort Lauderdale, FL
*Employment Type:* Full time *Shift:* Day Shift *Description:* A member of Trinity Health, one of the largest multi-institutional Catholic health care delivery systems in the nation, Fort Lauderdale-based Holy Cross Hospital, dba Holy Cross Health, is a full-service, not-for-profit, Catholic, teaching hospital operating in the spirit of the Sisters of Mercy. We are the only not-for-profit Catholic hospital in Broward and Palm Beach counties.
Through strategic collaborations and a commitment to being a person-centered, transforming, healing presence, the 557-bed hospital offers progressive inpatient, outpatient and community outreach services and clinical research trials to serve as our community's trusted health partner for life.
• We are committed to providing compassionate and holistic person-centered care.
• Comprehensive benefits that start on your first day of work
• Retirement savings program with employer matching
Summary
Job Summary:
• Demonstrates a knowledge of management and clinical skills essential to the smooth and efficient operation of the Robotic and General specialty services.
• Supervises RNs, Surgical Technicians, Clinical Assistants and ancillary staff in the performance of their daily duties in the surgical suite.
• Maintains equipment and instrumentation within specialty area.
• Maintains constant communication with the Anesthesiologist of the day and Assistant Nurse Manager to expedite turnover times and ensure on-time starts.
• Functions as Charge Nurse when needed.
• Makes assessment of daily schedules as it relates to adequate staff and equipment.
• Continuously plans actions necessary to maintain the smooth flow of schedule, making allowances of emergency procedures or problems that may impede the movement of the procedures.
• Maintains communication with the Anesthesiologist of the day and respective surgeons of delays or situations that might impact their schedule.
• Evaluates procedures continually to ensure that the entire surgical suite runs smoothly.
This is a FT position on day shift (6:45A-3:15P) with benefits. Please visit our Career Center Home Page for more about our benefits.
• Day 1 benefits, no waiting period! Comprehensive benefit packages available including medical, dental, vision, paid time off and 403B
• Colleague Referral Program to earn cash and prizes
• Unlimited career growth opportunities
• Trinity Health offers DailyPay - if you're hired as an eligible colleague, you'll be able to see how much you've made every day and transfer your money any time before payday*Job Requirements:*
*Education:*
* Graduate of an accredited (ACEN/CCNE) school of professional nursing is required.
* Bachelor Degree is required or must enroll in a BSN program within six months of employment
*Experience & Skills:*
* Three (3) to five (5) years of operating room experience is required.
* DaVinci Robotic experience required.
* Excellent interpersonal and verbal and written communication skills are necessary.
*Licensure/Certification:*
* Registered Professional Nurse in the State of Florida
* BLS through AHA
* ACLS
*Our Commitment *
Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.
Customer Service Representative
Patient service representative job in Cooper City, FL
Licensed Insurance CSR/Agent (Homeowners-Focused)
Full-Time | In-Office | Cooper City, Broward County, FL
Do you love helping people, staying organized, and making insurance feel human? We're looking for a friendly, licensed pro to join our in-office crew and take amazing care of our clients-mostly personal lines, especially homeowners. If you're more service than sales and like a little office fun with your files, let's talk.
What You'll Tackle:
- Fix policy hiccups, answer client questions, and work those remarkets like a champ
- Client emails and phone calls
- Be part of a team that actually enjoys showing up
What You Bring:
- Active 2-20, 20-44, or 4-40 ready to upgrade within a few months
- 1+ year of insurance service
- You're detailed, dependable, and drama-free
What You'll Get:
- $27/hour starting pay (negotiable)
- Monthly retention bonuses for great client service
- Additional in-office bonus for licensed full-time staff
- $110/week for health + $10/week cell phone reimbursement
- $10/week toward AFLAC of your choice
- 401(k) available
- 11 paid holidays, growing PTO, and actual lunch breaks
- Weekly office snacks, lunches & bingo with cash prizes
- Occasional work-from-home flexibility (like when life happens)
Ready to join a team that gets stuff done, treats people right, and laughs along the way? Send your resume to ************************, or text ************. Let's make insurance more awesome together!
PHS Customer Service Representative
Patient service representative job in Miami, FL
BMI Companies, part of BMI Financial Group, Inc has nearly five decades of experience providing insurance and solutions for families worldwide. Specializing in high-quality Life Insurance, Health Insurance with global coverage, and Travel Assistance Plans, BMI is committed to innovating insurance products for the international community.
About the Role: The PHS Customer Service Representative will be responsible for providing high-quality service and support to our life insurance policyholders. He/she will be handling inquiries, processing policy change service requests, resolving issues, and delivering accurate information efficiently and professionally.
The PHS Customer Service Representative must be able to work in a high performance, customer-focused team environment, helping to maintain a positive customer experience while ensuring compliance with company standards and regulatory requirements.
This is a 100% IN- OFFICE opportunity - Applying candidates MUST live in Miami, FL and be fluent in Spanish and English.
Responsibilities:
Respond to incoming emails, calls, and inquiries from policyholders, agents, and other stakeholders.
Provide clear and accurate information regarding life plans, including billing, coverage details, and policy changes.
Process policy service requests such as beneficiary updates, payment method changes, address changes, policy assignments, in-force illustrations, benefit payments, and other policy changes.
Document all customer interactions and actions taken in the customer relationship management (CRM) system
Assist with outbound calls or follow-ups as required.
Provide limited customer service support to company local office affiliates.
Assist with special projects as assigned.
Contribute to team goals for service, accuracy, and customer satisfaction.
Qualifications:
Bilingual- Excellent written and verbal communication in Spanish and English a must.
Associate or Bachelor's Business Degree Preferred
Experience in customer service (minimum two years) preferably in the insurance or financial services sector.
Previous customer service experience with LATAM customers a PLUS
Knowledge of life insurance products and terminology.
Customer focused mindset with empathy and patience.
Ability to multi-task and manage time effectively.
Attention to detail and high level of accuracy in data entry and documentation.
Familiarity with CRM systems and Microsoft Office software
Committed team player who actively supports colleagues and contributes to team goals.
Scheduler
Patient service representative job in West Palm Beach, FL
About the Role
We are hiring a Construction Project Scheduler to support major capital projects. This role is responsible for developing and maintaining project schedules using Primavera P6, integrating data from ERP systems, and supporting project controls reporting and analytics.
You'll partner closely with engineering, procurement, construction, and project management teams-and play a key role in ensuring projects stay on track.
What You'll Do
Build, update, and manage detailed project schedules in Primavera P6.
Integrate schedule data with large ERP systems (SAP, Oracle, etc.).
Perform schedule analysis: critical path, progress updates, forecasts, and what-if scenarios.
Support project controls reporting and dashboards-Power BI experience a plus.
Work with cross-functional teams to gather inputs, validate progress, and present schedule updates.
Support site visits and project meetings (travel may be required).
What We're Looking For
3+ years of construction or capital project scheduling experience.
Required: Proficiency with Primavera P6 (hands-on schedule development).
Industry background in energy, power, utilities, transmission, or nuclear preferred.
Experience working with large ERP systems (SAP/Oracle).
Understanding of project controls concepts (earned value, progress measurement, forecasting).
Strong communication and analytical skills.
Power BI experience is a plus.
Why Join Us
Competitive compensation package
Relocation support provided
Career growth within project controls and scheduling
Opportunities to support high-visibility, complex infrastructure projects
Customer Service Representative
Patient service representative job in North Palm Beach, FL
Our client is seeking a Client Service Representative to join their team! This position is located in North Palm Beach, Florida.
Execute and submit client account servicing requests within appropriate time frames, including submitting wires and fund transfers, preparing required documentation, opening and closing accounts, maintaining accurate and complete account records, imaging documents, and researching client issues
Handle paying and receiving activities, including cash transactions and daily balancing activities, while fully understanding and adhering to all WM Lobby Banking Operations policies and procedures as documented on the WM Intranet
Develop strong understanding of the required steps involved in each request, communicating with relationship management and NCSS teams as needed to obtain information necessary to properly execute requested activities
Maintain strong understanding of policies and procedures, addressing the requirements of each activity in a timely manner and in strict adherence with company and Wealth Management Risk Management and Compliance guidelines, promptly escalating any issues or concerns to management
Develop strong knowledge of various business applications critical to client and account servicing, including online tools, and actively seek to expand knowledge of the latest enhancements to company partner and client technology and systems to maintain the highest standards of service
Assist with the maintenance and servicing of Safe Deposit Boxes in offices where available
Stay informed of new and existing company and Wealth Management products, services, and compliance requirements to respond to client inquiries and assist in recommending services that help expand overall client relationships
Monitor banking reports and provide assistance with banking audits as directed by the Team Leader or Manager
Desired Skills/Experience:
Knowledge of federal regulation banking guidelines banking operations products and services acquired through related work experience is preferred
Strong client service skills problem solving and organizational skills are required to identify research and resolve requests
Ability to think critically and to work well independently and as part of a team
Strong verbal and written communication skills
Benefits:
Medical, Dental, & Vision Insurance Plans
Employee-Owned Profit Sharing (ESOP)
401K offered
The approximate pay range for this position is between $12.00 and $17.13. Please note that the pay range provided is a good faith estimate. Final compensation may vary based on factors including but not limited to background, knowledge, skills, and location. We comply with local wage minimums.
Call Center Customer Service Representative
Patient service representative job in Boca Raton, FL
💼 Now Hiring: Bilingual Inside Sales Appointment Representativas- Boca Raton based
|Base + Unlimited Commission (Top Earners 50K- $100K+)
Turn conversations into life-changing consultations! As a Prospect Engagement & Appointment Conversion Specialist, you'll connect with new leads, build trust, and schedule in-person consultations with our Certified Hair Loss Specialists-helping people take the first step toward confidence.
What You'll Do:
Engage warm leads via phone, chat, text & email
Schedule and confirm in-person consultations
Re-engage abandoned or paused prospects
Deliver a luxury, white-glove experience every time
Track all activity in Salesforce
What You Bring:
Bilingual (English/Spanish) preferred
3+ years in consultative sales, luxury service, or call center
Strong communication, confidence & empathy
Salesforce or CRM experience a plus
Ability to work evenings/weekends (11am-8pm shift) with Sundays off
Must be able to report to Boca Office - no remote work
What You'll Get:
✅ Paid training from Day 1
✅ Leads provided - no cold calling
✅ Paid vacation, holidays & personal days
✅ Medical, dental, life insurance & 401(k) with match after a year
✅ Tuition reimbursement after 1 year
✅ Unlimited earning potential
Ready to make great money while changing lives? Apply now and grow your career with HairClub!
Customer Service Representative
Patient service representative job in Doral, FL
A growing manufacturing organization is seeking a proactive and detail-oriented Customer Service Representative (CSR) to support a rapidly expanding customer base and internal sales operations. This role plays a key part in the order-to-shipment lifecycle, serving as a central point of contact for customers while ensuring accuracy, efficiency, and exceptional service throughout the order management process.
The ideal candidate is highly organized, customer-focused, and experienced in managing orders within an ERP-driven environment.
Key Responsibilities
Enter and process customer purchase orders accurately within the ERP system
Manage order flow from initial entry through shipment and delivery
Communicate proactively with customers regarding order status, timelines, and changes
Serve as the primary point of contact for customer inquiries, issue resolution, and follow-up
Coordinate closely with Sales, Operations, Production, and Logistics teams
Monitor backorders, inventory availability, and shipment schedules
Maintain accurate and up-to-date customer and order documentation
Support credit review and approval processes as needed
Required Qualifications
3+ years of customer service, order management, or sales support experience
Strong written and verbal communication skills
Experience working with ERP systems (preferred)
High level of accuracy in data entry and order processing
Proficiency in Microsoft Office (Excel, Outlook, Word)
Preferred Qualifications
Experience in manufacturing, electrical products, construction materials, or industrial environments
Bilingual (English/Spanish) is a plus
Core Competencies
Customer communication and relationship management
Problem-solving and issue resolution
Time management and prioritization
Team collaboration across departments
What's Great About Working Here
Stable, Growing Organization: Be part of a company experiencing consistent growth and operational expansion
Cross-Functional Exposure: Work closely with sales, production, operations, and logistics teams
Process-Driven Environment: Structured systems and clear workflows support accuracy and success
Customer-Focused Culture: High service standards with a strong emphasis on reliability and responsiveness
Long-Term Career Potential: Opportunities to grow within customer service, operations, or sales support functions
Team-Oriented Workplace: Collaborative environment where attention to detail and accountability are valued
Patient Engagement Specialist - 245836
Patient service representative job in West Palm Beach, FL
Patient Engagement Specialist
Recruitment & Outreach
Respond to incoming patient inquiries generated through marketing efforts, referrals, and internal databases.
Conduct initial pre-screening calls to determine eligibility and schedule qualified candidates for on-site screening visits.
Stay current on all active study protocols to accurately inform and guide prospective participants.
Record pre-screening outcomes in the CTMS and maintain thorough, up-to-date recruitment logs.
Assist with outreach initiatives-including community events and provider partnerships-to broaden recruitment pipelines.
Engagement & Retention
Act as the primary liaison for participants from the initial inquiry through completion of the study.
Deliver consistent and proactive communication (phone, text, email) to minimize no-shows and participant drop-off.
Support participants with logistics such as appointment reminders, transportation coordination, and follow-up scheduling.
Work closely with CRCs and investigators to address participant questions quickly and ensure adherence to study timelines.
Database & Metrics Management
Monitor key recruitment metrics, including inquiry response rates, show rates, and screen-fail trends.
Maintain organized documentation of recruitment activities and outcomes for reporting purposes.
Provide weekly performance updates, highlighting challenges and offering recommendations for improvement.
Collaboration & Continuous Improvement
Partner with marketing and site leadership to refine recruitment strategies using current data and performance insights.
Identify trends in participant interest, feedback, and eligibility barriers to support feasibility assessments.
Participate in team trainings and meetings to stay aligned with site objectives and process improvements.
Patient Service Representative
Patient service representative job in Boca Raton, FL
RAYUS now offers DailyPay! Work today, get paid today!
RAYUS Radiology is looking for a Patient Service Representative to join our team. We are challenging the status quo by shining light on radiology and making it a critical first step in diagnosis and proper treatment. Come join us and shine brighter together! As a Patient Service Representative, you will be responsible for executing the day-to-day activities of patient-facing service ensuring quality assurance and customer service satisfaction while facilitating and coordinating communication between patients, family members and staff. This role provides optimal patient-centered services supporting the imaging center front office, medical records, technologists with patients through a rotation through front desk, medical records and technologist assistant roles.
This is a full-time position working 40 hours per week; shifts are Monday-Friday, 7:30am - 4:00pm.
Essential Duties and Responsibilities:
(60%) Front Desk
Serve as initial point of contact for patients and visitors, creating and providing positive legendary Patient Service Experience(s)
Timely registration of patient(s) arrival by validating accurate demographic information and professional collection of out-of-pocket payments prior to services being rendered.
Inform patients about delays and wait times; when necessary, follow up with patients to ensure their inquiry or complaint has been satisfactorily resolved.
Answering, investigating, and/or directing patient inquiries or complaints to the supervisor or manager.
Obtaining and validating photo identifications and insurance cards, scanning relevant documents into patients' chart electronically and categorizing appropriately.
Provides Consent, Financial, and HIPAA compliance related documents, must be able to thoroughly explained to the patient(s) if necessary.
Proficient utilization and application of EHR software, hardware, and programs.
Scrutinizing prescriptions and referrals for accuracy to ensure patients are receiving the appropriate and necessary exams.
Effectively coordinate with interdepartmental professionals to ensure patient satisfaction as it relates to appointment scheduling and admission/encounter.
Verifying and dispensing oral contrast and preparation instructions to patients who are scheduled for upcoming appointments.
Participates in medical office emergency routine when required. Summons ambulance or EMS and/or assists other staff members as needed.
Managing outgoing and incoming faxes through both electronic and manual fax machines.
Maintaining appropriate levels of administrative office supplies, (i.e., RAYUS brochures, cards, sign-in sheets).
Contacting referring Physician offices to verify information and/or request information that is still pending and necessary for the patient's exam.
Organize and prioritize tasks to meet deadlines while ensuring and maintaining efficient patient flow.
Proper use of phone and written etiquette when handling correspondence.
Maintaining reception and patient waiting area(s) such as cleanliness, sanitation, literature organization and beverage supply.
Alignment of company mission and embodiment of core values of RAYUS.
Adherence and compliance to company policies, procedures, operational objectives, and goals.
Maintain strict confidentiality of PHI in adherence and compliance to HIPAA regulations.
(20%) Medical Records
Ensure quality assurance health records by verifying their completeness, accuracy and proper entry into computer systems.
Serves as point of contact on Medical Records for patients and visitors, creating and providing positive legendary Patient Services Experiences.
Retrieval and release of health information data/medical records in adherence and compliance with HIPAA and company policies and procedures.
Interacts and works cooperatively with patients and team members of different diversities and ensures inclusion.
Work as a liaison between the healthcare providers and offices in a timely manner.
Proficient utilization and application of EHR software, hardware, and programs.
Organize and prioritize tasks to meet deadlines while ensuring and maintaining efficient patient flow. Taking appropriate action when deemed with sound judgment.
Clear and friendly patient education of diagnostic examinations and delivering instructions in adherence to company policy and procedures.
Professionally holds Stat/Urgent cases pending communication from referring healthcare provider instructions after services have been rendered for patient.
Proper use of phone and written etiquette when handling correspondence.
Alignment of company mission and embodiment of core values of RAYUS.
Adherence and compliance to company policies, procedures, operational objectives, and goals.
Maintain strict confidentiality of PHI in adherence and compliance to HIPAA regulations.
Maintain and reception and patient waiting area(s) such as cleanliness, sanitation, literature organization and refreshment supply.
(15%) Technologist Support
Monitors all modality schedules.
Greets and escorts patients to changing room; briefly explains procedure.
Prep/changing room turnaround performing proper sanitizing techniques.
Helps the technologist stay on time by having the next patient ready before the current patient is ready to get off the table.
Ensures that all patient areas are stocked and organized in a neat and tidy manner.
Cleans and stocks patient prep room and patient restroom.
Stocks linen and empties laundry at the end of the shift.
Checks with technologists, center supervisor, or center manager for additional duties as needed.
(5%) Other Duties as Assigned
Patient Care Coordinator
Patient service representative job in Hollywood, FL
The Patient Care Coordinator (PCC) is responsible to assist the Clinic Director and Psychiatrists with administrative and operational tasks to ensure each patient has a smooth and professional experience with Amen Clinics. The PCC focuses on customer service, fosters open communication, and keeps their assigned doctor organized and current on patient needs. The PCC is part of a high energy team that focuses on patient health and wellness and ensures that all patient and team interactions are positive and productive.
Essential Duties and Responsibilities:
Greets, checks-in and checks-out patients
Handles new and existing patient inquiries
Ensures patient Electronic Medical Records (EMR) and correspondence are accurate and up-to-date in the EMR system and makes updates as needed and appropriate
Collects and posts patient payments
Answers phone calls and emails relaying information and requests accurately and delivering messages as needed
Schedules, reschedules and cancels patient appointments
Provides support to their assigned doctor and assists other PCCs as needed
Provides supplement and nutraceutical information to patients and answers questions as needed
Respects patient confidentiality with a thorough understanding of the HIPAA/HITECH laws
Qualifications and Requirements:
High School Diploma required; Completed college coursework, Medical Assistant Certificate or Associate's Degree preferred
A minimum of 2 years professional experience in a clinic or medical practice required
Knowledge, Skills and Abilities:
Knowledge of general clinic or medical practice processes
Basic/Intermediate computer skills with a willingness to learn our intake and patient care systems
Strong verbal/written communication and listening skills; including excellent impersonal skills and telephone communication
Excellent organizational and time management skills
Ability to identify and resolve problems
Ability to effectively organize and prioritize tasks in order to complete assignments within the time allotted and maintain standard workflow
Ability to establish and maintain effective working relationships with patients, medical staff, and coworkers
Ability to maintain confidentiality of sensitive and protected patient information
Ability to work effectively as a team player and provide superior customer service to all staff and leadership
Dress Code Requirements :
Black (Brand - BarcoOne) scrubs are to be worn Monday thru Thursday
Employee will receive 4 tops and 4 bottoms (they can choose the style) upon hire
Company will purchase one additional set at employee's annual work anniversary
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Frequent sitting for long periods of time
Frequent typing and viewing of computer screen
Frequent use of hand and fingers with machines, such as computer, copier, fax machine, scanner and telephone
Frequent hearing, listening and speaking by telephone and in person
Occasionally required to stand, walk, reach with hands and arms, stoop or bend
Occasionally required to lift objects up to 15lbs. with ability to lift multiple times per day
Work Environment:
The work environment described here are representative of those that an employee encounters white performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work indoors in temperature-controlled environment
The noise level is usually moderate with occasional outbursts from patients during treatment
Auto-ApplyPractice Coordinator
Patient service representative job in Boca Raton, FL
Experienced Practice Coordinator
Our thriving Interventional Pain Management and Ortho Spine practice is looking for an experienced Practice Coordinator who can take over the duties involved with coordinating patient care. Were looking for a professional who puts the patient first! The job includes significant amounts of multi-tasking, but the ideal candidate will know when to slow down and provide personalized service, takes initiative, and has that "go-getter" attitude. There are advancement opportunities for the successful applicant. We offer competitive pay and excellent benefits.
The Practice Coordinator will need to meet the following credentials:
Excellent Customer Service! Must wear a smile!
Must be professional, mature and reliable
Must have strong written and verbal communication skills
Must be a multi-tasker, able to work at a fast pace with accuracy
Must be a quick learner who can work independently and be a part of the team
Check in experience required. Insurance knowledge, ECW and Phreesia helpful.
Bilingual in Spanish preferred but not required
Basic job description but are not limited to the following:
Greeting patients
Obtaining current insurance and identification
Collecting copays and past due balance
Obtain completed paperwork depending on appointment type
Chart preparation and scanning old records
Upload imaging to Paxera system
Confirming referrals prior to appts
Scheduling patients
Additional responsibilities cross-trained in Check out will also be a part of your role.
Send orders for imaging, physical therapy, etc
obtain injection consents when scheduling
Answer incoming calls and route appropriately
Register and schedule new patients
Fill out appropriate forms based on appointment type and send to the appropriate team member
End of day closing
Job Type: Full-time
Benefits:
401(k) with 401(k) matching
Dental and Vision insurance
Health insurance
Life insurance
Paid time off
Education:
High school or equivalent (Preferred)
Experience:
Requirement: Medical office or facility setting experience in the Medical Field
Customer service: 2 years (Preferred)
Medical terminology: 1 year (Preferred)
Computer skills: 2 years (Preferred)
Work Location: In person
Job Type: Full-time
Benefits:
401(k)
401(k) matching
Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance
Education:
High school or equivalent (Preferred)
Experience:
Customer service: 2 years (Preferred)
Medical terminology: 1 year (Preferred)
Computer skills: 2 years (Preferred)
Work Location: In person
Requirements:
Education:
High school or equivalent (Preferred)
Experience:
Customer service: 2 years (Preferred)
Medical terminology: 1 year (Preferred)
Computer skills: 2 years (Preferred)
Work Location: In person
PI**********d0-31181-39226441
TEMPORARY - Standardized Patient
Patient service representative job in Fort Lauderdale, FL
We are excited that you are considering joining Nova Southeastern University!
Nova Southeastern University (NSU) was founded in 1964, and is a not-for-profit, independent university with a reputation for academic excellence and innovation. Nova Southeastern University offers competitive salaries, a comprehensive benefits package including tuition waiver, retirement plan, excellent medical and dental plans and much more. NSU cares about the health and welfare of its students, faculty, staff, and campus visitors and is a tobacco-free university.
We appreciate your support in making NSU the preeminent place to live, work, study and grow. Thank you for your interest in a career with Nova Southeastern University.
Primary Purpose:
The Standardized Patient reports directly to the Simulation Lab Manager and or Medical Director. The Standardized Patient portrays characteristics of a real patient, simulating signs and symptoms thereby affording the student an opportunity to learn and to be evaluated on learned skills in a simulated clinical environment. Standardized Patients will undergo physical examinations by students as part of the medical students learning experience.
Job Category: Non-Exempt
Hiring Range: $25.00
Pay Basis: Hourly
Subject to Grant Funding? No
Essential Job Functions:
1) Be highly dependable and punctual
2) Demonstrate flexibility and reliability with scheduling and assignments
3) Follow written and verbal instruction
4) Provide constructive feedback to medical students and fellow SPs
5) Work in a professional manner when interacting with learners, faculty, supervisors and peers
6) Be comfortable having repeated physical examinations
7) Be willing to wear a hospital gown with only undergarments underneath, while on camera and/or observed live through an observation monitor
8) Simulate all aspects of scenarios, including history of current problem, behavior and physical findings, in a standardized, accurate, and reliable manner
9) Accurately and consistently complete checklists
10) Accept ongoing feedback from facilitators and incorporate into case simulation
11) Other duties as assigned.
Job Requirements:
Required Knowledge, Skills, & Abilities: 1) Must be flexible regarding scheduling and assignments
2) Must have the ability to understand and follow instructions
3) Must demonstrate the ability to be instructed by a Standardized Patient Manager and consistently simulate a case scenario in an accurate, reliable, and professional manner
Required Certifications/Licensures:
Required Education: High School Diploma or Equivalent
Major (if required:
Required Experience:
Preferred Qualifications:
Is this a safety sensitive position? No
Background Screening Required? No
Pre-Employment Conditions:
Sensitivity Disclaimer: Nova Southeastern University is in full compliance with the Americans with Disabilities Act (ADA) and does not discriminate with regard to applicants or employees with disabilities and will make reasonable accommodation when necessary.
NSU considers applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status or any other legally protected status.
Patient Services Coordinator, Home Health
Patient service representative job in Boynton Beach, FL
Become a part of our caring community and help us put health first
The Patient Services Coordinator is directly responsible for scheduling visits and communicating with field staff, patients, physicians, etc. to maintain proper care coordination and continuity of care. The role also assists with day-to-day office and staff management
Manages schedules for all patients. Edits schedule for agents calling in sick, ensuring patients are reassigned timely. Updates agent unavailability in worker console.
Initiates infection control forms as needed, sends the HRD the completed “Employee Infection Report” to upload in the worker console.
Serves as back up during the lunch hour and other busy times including receiving calls from the field staff and assisting with weekly case conferences. Refers clinical questions to Branch Director as necessary.
Maintains the client hospitalization log, including entering coordination notes, and sending electronic log to all office, field, and sales staff.
Completes requested schedule as task appears on the action screen. Ensures staff are scheduled for skilled nurse/injection visits unless an aide supervisory visit is scheduled in conjunction with the injection visit.
Completes requested schedules for all add-ons and applicable orders:
Schedules discharge visit / OASIS Collection or recert visit following case conference when task appears on action screen.
Schedules TIF OASIS collection visits and deletes remaining schedule.
Reschedules declined or missed (if appropriate) visits.
Processes reassigned and rescheduled visits.
Ensures supervisory visits are scheduled.
Runs all scheduling reports including Agent Summary Report and Missed Visits Done on Paper Report.
Prepares weekly Agent Schedules. Performs initial review of weekly schedule for productivity / geographic issues and forwards schedule to Branch Director for approval prior to distribution to staff.
Verifies visit paper notes in scheduling console as needed.
Assists with internal transfer of patients between branch offices.
If clinical, receives lab reports and assesses for normality, fax a copy of lab to doctor, make a copy for the Case Manager, and route to Medical Records Department. Initiate Employee / Patient Infection Reports as necessary.
If clinical, may be required to perform patient visits and / or participate in on-call rotation.
Use your skills to make an impact
Required Experience/Skills:
Must possess excellent communication skills, the ability to interact well with a diverse group of individuals, strong organizational skills, and the ability to manage and prioritize multiple assignments.
Must have at least 1 year of home health experience.
Prior packet review / QI experience preferred.
Coding certification is preferred.
Scheduled Weekly Hours
40
Pay Range
The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.
$40,000 - $52,300 per year
Description of Benefits
Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.
About Us
About CenterWell Home Health: CenterWell Home Health specializes in personalized, comprehensive home care for patients managing a chronic condition or recovering from injury, illness, surgery or hospitalization. Our care teams include nurses, physical therapists, occupational therapists, speech-language pathologists, home health aides, and medical social workers - all working together to help patients rehabilitate, recover and regain their independence so they can live healthier and happier lives.About CenterWell, a Humana company: CenterWell creates experiences that put patients at the center. As the nation's largest provider of senior-focused primary care, one of the largest providers of home health services, and fourth largest pharmacy benefit manager, CenterWell is focused on whole-person health by addressing the physical, emotional and social wellness of our patients. As part of Humana Inc. (NYSE: HUM), CenterWell offers stability, industry-leading benefits, and opportunities to grow yourself and your career. We proudly employ more than 30,000 clinicians who are committed to putting health first - for our teammates, patients, communities and company. By providing flexible scheduling options, clinical certifications, leadership development programs and career coaching, we allow employees to invest in their personal and professional well-being, all from day one.
Equal Opportunity Employer
It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.
Auto-ApplyMhs I - Care Coordinator
Patient service representative job in Miami, FL
The Case Manager - Behavioral Health plays a critical role in supporting individuals with serious and persistent mental illness by enhancing their self-sufficiency and quality of life. This position involves assessment, advocacy, coordination, and resource linkage to help clients improve or maintain their level of functioning in their living, learning, work, and social environments. The Case Manager will maintain a caseload of no more than 40 consumers, providing comprehensive case management services to ensure long-term stability and independence.
Key Responsibilities:Consumer Support & Case Management
Conduct comprehensive assessments and develop individualized service plans within 30 days of initial contact, ensuring measurable and goal-oriented objectives.
Monitor and update service plans in response to significant life changes, with mandatory reviews every six months.
Maintain regular face-to-face contact with consumers at least once per month.
Conduct home visits at least every other month, with initial home visits required during assessment and service plan development (as permitted by the consumer).
Evaluate consumer eligibility for continued program participation per 65E-15 guidelines and discuss with the supervisor as needed.
Advocate for consumers by linking them to community resources, including medical, housing, employment, and social services, to enhance their independence.
Compliance & Documentation
Maintain accurate and timely documentation in compliance with Medicaid, 65E-15 guidelines, and other applicable federal, state, and agency regulations.
Ensure all case management records are up to date, properly filed, and subject to internal audits.
Maintain productivity levels of at least 80% of the established agency goal per month.
Participate in agency performance improvement programs and peer review initiatives.
Community Engagement & Coordination
Develop and maintain a comprehensive resource database to facilitate referrals and service coordination.
Establish and sustain partnerships with community organizations and service providers to enhance available support options for consumers.
Assist in the procurement of contingency funds following DCF procedures to support consumer needs.
Qualifications:
Bachelor's Degree in Human Services, Social Work, Psychology, or a related field from an accredited college or university.
Minimum of one year of full-time experience working with adults experiencing serious mental illness.
DCF/CCMS State Certification or eligibility to obtain certification.
Current CPR certification from the American Heart Association.
Valid Florida Driver's License and reliable transportation.
Strong knowledge of community resources, Community-Based Organizations (CBOs), and private service providers.
Excellent documentation, organizational, and computer literacy skills.
Ability to work independently while maintaining effective interpersonal and communication skills.
We Are an Equal Opportunity Employer
Auto-ApplySenior Patient Services Specialist
Patient service representative job in Boca Raton, FL
At GenesisCare we want to hear from people who are as passionate as we are about innovation and working together to drive better life outcomes for patients around the world.
Senior Patient Services Specialist
Role Summary:
As a Senior Patient Services Specialist, you are responsible for providing administrative and general support to staff, patients and Physicians to ensure that a high quality, professional and efficient administration service is consistently provided to patients. This role is a crucial link between our patient's and clinical teams.
Reporting lines:
The Senior Patient Services Specialist will report directly to the Center Lead. The team of 6-8 Patient service specialist will report to the Senior Patient Services Specialist. Reporting lines and direct reports may change from time to time in line with the requirements of the role.
Key responsibilities:
· As a Senior Patient Services Specialist, you will ensure a high level of patient service is provided including anticipating needs, maintaining patient service expectations, and reacting to feedback. You are expected to maintain a professional service which meets patient needs.
· Customer Service
· Monitoring and reacting to patient feedback
· Manage team of 7-10 PSS
· Develop and maintain clinic schedules
· Oversee physician schedules and work to maintain an optimal clinic workflow
· Monitoring the flow of patients and directing as appropriate
· Answering and attending to all telephone calls in a timely manner
· Responding to queries in accordance with the privacy policy
· Having a breadth of service knowledge to respond to patient queries
· Providing support to Physicians and other internal customers, as required
· Assist with patient questions regarding billing and insurance payments
· Maintenance and improvement of the patients' waiting room
· Maintaining the look and feel of both patient and employee-facing spaces, restocking supplies, and organization
· Dealing with people traffic, by directing vendors and visitors as they come and ensuring compliance to sign in protocols
· Maintaining the Integrity of Patient Records
· Scheduling Physician appointments with regard to availability & appropriate timeframes
· Undertaking all actions to support a Physicians clinic visit, including ensuring the completeness of patient records prior to and subsequent to the visit
· Admitting and discharging patients, prior to and following, consultation, evaluation and follow-up appointments
· Registering new patients in a timely manner and ensuring the accuracy of personal and billing details
· Ensuring all documentation and correspondence required for the consultations appointment is registered
· Creating referring doctor records as required
· Following up on referrals
· Document management
· You are required to work co-operatively within a multidisciplinary team and assist other team members to achieve team objectives and work outcomes.
· Adhere to the policies and procedures as documented in the work instruction manual and as directed
· Contribute to team development through contributing in team huddles, participating in team problem solving, supporting Center Leads and Physicians with ad hoc tasks, etc.
· General administrative and patient support duties, e.g. document management, report generation
Key working relationships:
As the Senior Patient Services Specialist, you need to develop strong relationships with the following internal parties:
· Patients
· Physicians both internal and external
· Patient Services teams
· Financial Counsellors
· Radiation Therapists
· Center Lead
· Regional Lead
· Quality
· External vendors
·
Experience & Qualifications:
· High School Diploma or equivalent
· 8+ years of experience
· Demonstrated ability in an administrative role within a busy, customer focused environment, medical preferred.
· Handle and resolve urgent matters and time critical medical appointments
· Strong organization and communication skills, with the ability to liaise with both internal and external stakeholders.
· Proven experience to work effectively both independently and in a team environment.
· Knowledge of patient billing systems and related funding mechanisms.
· Ability to use clinical administration systems, as well as Microsoft Office software
· Collaborative approach in working with the wider administration team and other internal customers, in line with the organization values.
· Flexible approach to work
· Travel as required to other centers
About GenesisCare:
An integrated oncology and multispecialty network in Florida and North Carolina providing care for more than 120,000 patients annually, GenesisCare U.S. offers community-based cancer care and other services at convenient locations. The company's purpose is to redefine the care experience by improving patient outcomes, access and care delivery. With advanced technology and innovative treatment options, skilled physicians and support staff offer comprehensive and coordinated care in radiation oncology, urology, medical oncology, hematology, diagnostics, ENT and surgical oncology. For more information, visit *****************************
GenesisCare is an Equal Opportunity Employer that is committed to diversity and inclusion.
About GenesisCare:
An integrated oncology and multispecialty network in Florida providing care for more than 120,000 patients annually, GenesisCare U.S. offers community-based cancer care and other services at convenient locations. The company's purpose is to redefine the care experience by improving patient outcomes, access and care delivery. With advanced technology and innovative treatment options, skilled physicians and support staff offer comprehensive and coordinated care in radiation oncology, urology, medical oncology, hematology, diagnostics, ENT and surgical oncology. For more information, visit *****************************
GenesisCare is an Equal Opportunity Employer that is committed to diversity and inclusion.
Auto-ApplyPatient Access Representative
Patient service representative job in West Palm Beach, FL
Requirements
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:
Knowledge of patient registration task and front desk operations.
Ability to orally communicate effectively with others, with or without the use of an interpreter.
Ability to communicate effectively in writing using the English language, with or without the use of auxiliary aids or services.
Ability to review, understand, and apply concepts presented in training programs, conferences, and/or professional literature.
Clear understanding that FoundCare, provides information on educating individuals on safer sex practices which would include but not be limited to, exposure to explicit language, explicit printed material, and descriptions of explicit sexual activities as part of the agency's mission in the prevention and transmission of HIV disease.
Knowledge of community/insurance programs.
PC proficiency.
PHYSICAL REQUIREMENTS:
Ability to endure short, intermittent, and/or long periods of sitting and/or standing in performance of job duties.
Full range of body motion required. Position requires reaching, bending, and handling objects with hands and/or fingers, talking and/or hearing, and sight.
Ability to lift and carry objects weighing 25 pounds or less.
Accomplish job duties using various types of equipment/supplies, e.g. pens, pencils, calculators, computer keyboard, telephone, etc.
Ability to travel to other FoundCare locations and perform job duties.
Ability to travel to other locations to attend meetings, workshops, and seminars, plus travel to other FoundCare departments and FoundCare conference rooms.
MINIMUM QUALIFICATIONS:
High school diploma or GED.
Possess 1-2 years of office/clerical skills.
Outstanding customer service skills and the ability to interact and work with diverse populations.
Capable of high-volume data entry.
Experience in medical records and electronic billing systems.
Health Insurance experience.
Previous cash posting and accounts receivable experience.
Salary Description $17-$19 per hour
Patient Service Center Site Coordinator/Lead Phlebotomist-Boynton Beach
Patient service representative job in Boynton Beach, FL
At LabCorp we have a passion in helping people live happy and healthy lives. Every day we provide vital information that helps our clients and patients understand their health. If you are passionate about helping people and have a drive for service, then LabCorp could be a great next career step!
We are seeking a Patient Service Center (PSC) Site Coordinator to join our team. This position will be responsible for the coordination and oversight of activities of Patient Service Centers within an assigned area. The PSC Coordinator will work closely with the PSC staff, management, as well as the laboratory staff and clients to ensure optimal operation of the Patient Service Center. The position will also perform phlebotomy and specimen processing procedures at LabCorp Patient Service Centers under minimal supervision.
**Work Schedule:** Monday-Friday 7am-330pm rotating Saturdays
**Work Location:** 1634 S. federal hwy Boynton Beach, FL
**Benefits:** Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only. For more detailed information, please click here (************************************************************** .
_PST's may be eligible for participation in the PST Incentive Plan, which pays a quarterly bonus based on performance metrics._
**Job Responsibilities:**
+ Observe and report any performance, compliance or staffing related issues to supervisors
+ Manage and monitor patient flow, wait times, inventory levels and information logs
+ Monitor monthly productivity reports and report any deviations as necessary
+ Address any customer service related issues in a prompt and respectful manner
+ Promote team work, cohesiveness and effective communication among coworkers
+ Perform blood collections by venipuncture and capillary techniques for all age groups
+ Collect specimens for drug screens, paternity tests, alcohol tests etc.
+ Perform data entry of patient information in an accurate and timely manner
+ Process billing information and collect payments when required
+ Prepare all collected specimens for testing and analysis
+ Administrative and clerical duties as necessary
+ Travel to additional sites when needed
**Job Requirements:**
+ High school diploma or equivalent
+ Minimum 1 year of experience as a phlebotomist
+ Prior experience is a leadership position is a plus
+ Phlebotomy certification from an accredited agency is preferred
+ In depth knowledge of phlebotomy duties, responsibilities and techniques
+ Proven track record in providing exceptional customer service
+ Strong communication skills; both written and verbal
+ Ability to work independently or in a team environment
+ Comfortable working under minimal supervision
+ Reliable transportation and clean driving record if applicable
+ Flexibility to work overtime as needed
+ Able to pass a standardized color blindness test
**_If you're looking for a career that offers opportunities for growth, continual development, professional challenge and the chance to make a real difference, apply today!_**
**Labcorp is proud to be an Equal Opportunity Employer:**
Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law.
**We encourage all to apply**
If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site (**************************************************** or contact us at Labcorp Accessibility. (Disability_*****************) For more information about how we collect and store your personal data, please see our Privacy Statement (************************************************* .
Standardized Patient - Temporary
Patient service representative job in Fort Lauderdale, FL
We are excited that you are considering joining Nova Southeastern University! Nova Southeastern University (NSU) was founded in 1964, and is a not-for-profit, independent university with a reputation for academic excellence and innovation. Nova Southeastern University offers competitive salaries, a comprehensive benefits package including tuition waiver, retirement plan, excellent medical and dental plans and much more. NSU cares about the health and welfare of its students, faculty, staff, and campus visitors and is a tobacco-free university.
We appreciate your support in making NSU the preeminent place to live, work, study and grow. Thank you for your interest in a career with Nova Southeastern University.
Primary Purpose:
The Standardized Patient (SP) reports directly to Chair of the Clinical & School Psychology Department. The Standardized Patient portrays characteristics of a real patient, simulating signs and symptoms thereby affording the student an opportunity to learn and to be evaluated on learned skills in a simulated clinical environment. Standardized Patients will undergo psychological interviews by students as part of the psychology students learning experience.
Job Category: Non-Exempt
Hiring Range: $25
Pay Basis: Hourly
Subject to Grant Funding? No
Essential Job Functions:
1) Be highly dependable and punctual
2) Demonstrate flexibility and reliability with scheduling and assignments
3) Follow written and verbal instruction
4) Provide constructive feedback to psychology students and fellow SPs
5) Work in a professional manner when interacting with learners, faculty, supervisors and peers
6) Be comfortable having repeated psychological interviews
7) Be willing to be on camera and/or be observed live through an observation monitor
8) Simulate all aspects of scenarios, including history of current problem, behavior and physical findings, in a standardized, accurate, and reliable manner
9) Accurately and consistently complete checklists
10) Accept ongoing feedback from facilitators and incorporate into case simulation
11) Other duties as assigned.
Job Requirements:
Required Knowledge, Skills, & Abilities: 1) Must be flexible regarding scheduling and assignments
2) Must have the ability to understand and follow instructions
3) Must demonstrate the ability to be instructed by a Standardized Patient Manager and consistently simulate a case scenario in an accurate, reliable, and professional manner
Required Certifications/Licensures:
Required Education:
Major (if required:
Required Experience:
Preferred Qualifications:
Is this a safety sensitive position? No
Background Screening Required? No
Pre-Employment Conditions:
Sensitivity Disclaimer: Nova Southeastern University is in full compliance with the Americans with Disabilities Act (ADA) and does not discriminate with regard to applicants or employees with disabilities and will make reasonable accommodation when necessary.
NSU considers applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status or any other legally protected status.
Part Time Front Desk (Weekends/ mornings & afternoons)
Patient service representative job in Boynton Beach, FL
Pay Range: $19- $20/hr Schedule: Sat & Sun (8:30am-12:30pm) or (4:30pm-12:30am) Job Responsibilities As a Front Desk Associate, you'll be responsible for working independently, and without direct supervision. Possess strong communication, telephone, and customer service skills. Be detailed oriented and able to multitask. Meet and greet residents; checks guests and service providers in/out. Able to understand and react to emergency response and access control procedures; monitors and operates electronic security control systems; and accurately maintains daily logs, records and forms.
Additional Duties:
* Demonstrates excellent customer service, communication, and time management skills.
* Monitors Emergency Response System.
* Greets and directs Residents, guests, and invitees.
* Monitors and controls Electronic Security Control Systems.
* Responds to emergency situations in a timely and efficient manner.
* Monitors and controls access to the building.
* Maintains daily log, records, and forms.
* Resolves and follows-up on all complaints/issues.
* Maintains a safe and secure environment throughout the building/property(s).
* May be assigned other duties by the on-site property manager.
* Follows safety procedures and maintains a safe work environment.
* Other duties as required.
Supervisory Responsibilities
N/A
Education & Experience
* High school diploma or equivalency preferred.
* College level courses in business or hospitality preferred.
* Two (2) to three (3) years of business experience preferred.
Knowledge, Skills & Proficiencies
* Computer literacy: command of information system hardware/software is preferred.
* Effective written and verbal communication skills.
* Multiple language fluency is desirable.
* Strong customer service, communication and interpersonal skills required.
Tools & Equipment Used
N/A
Physical Requirements & Working Environment
* Ability to lift 30 - 50 lbs.
* Work in an upright standing or sitting position for long periods of time.
* Handle, finger, grasp and lift objects and packages.
* Reach with hands and arms.
* Communicate, receive, and exchange ideas and information by means of the spoken and written word.
* Ability to quickly and easily navigate the property/building as required to meet the job functions
* Complete all required forms.
* Ability to work extended hours and weekends based on project requirements.
* Ability to respond to emergencies in a timely manner.
Travel
N/A
Disclaimer
The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.
Patient Representative Coordinator
Patient service representative job in Miramar, FL
Job Details Broward - Miramar - Miramar, FL Full Time Up to 5% Clinical OperationsDescription
“Sanitas is a global healthcare organization expanding across the United States. Our services include primary care, urgent care, nutrition, lab, diagnostic, health care education and resources for our patients. We strive to attract professionals who believe in our mission, vision and are dedicated to the service of our patients and their families creating a memorable experience through compassion, respect, and kindness.”
Job Summary
The Patient Representative Coordinator serves patients and Medical Location staff by identifying the best method to schedule patients' flow to the clinic based on predetermined appointment arrangements to allow the medical center to serve an adequate number of patients.
Essential Job Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Welcomes and greets patients/clients/visitors to the department in a helpful and friendly way; determines the purpose of visit and directs them to appropriate person or department(s).
Schedules patient flow to the clinic based on predetermined appointment arrangements to allow the medical center to serve an adequate number of patients.
When scheduling appointments, PRC screens patients for updated demographics, new patient visits or update registration and informs patients of adequate information that must be presented at time of visit.
Compile and record medical charts, reports, and correspondence.
Interview patients to complete insurance and privacy forms.
Receive insurance co-pay payments and post amounts paid to patient accounts.
Schedule and confirm patient appointments, check-ups and physician referrals.
Answer telephones and direct calls to appropriate staff.
Ability to work in a fast-paced environment.
Protects patient confidentiality, making sure protected health information is secured by not leaving PHI in plain sight and logging off the computer before leaving it unattended.
Assist with daily patient flow in areas as needed.
Verifies patients by reading patient identification.
Maintains safe, secure, and healthy work environment by following standards and procedures; complying with legal regulations.
Communicates observations of a patient's status to nurse-in-charge.
Responsible for ordering medical supplies according to the department's needs.
Able to rotate weekends, holidays, shifts and center location according to company needs.
Participates in meetings of staff and department meetings.
Shares acquired knowledge and learning.
Consistently reports for duty on time.
Keeps patient's information private and limits conversation of a personal nature in patient's presence.
Degree of teamwork and cooperation with personnel from other departments.
Check medical records and follow up obtaining missing results prior to the patient's appointment.
Perform other duties as assigned by the supervisor.
Qualifications
Supervisory Responsibilities
This position has no supervisory responsibilities.
Required Education
High School Graduate or equivalent.
Required Experience
1+ years of experience in the medical field.
Customer Service skills and training.
Any combination of education, training, and experience which demonstrates the ability to perform the duties and responsibilities as described including related work experience.
Required Licenses and Certifications
N/A
Required Knowledge, Skills, and Abilities
Basic Computer Skills.
Ability to work in a fast-paced environment.
Consistently reports for duty on time.
Preferred Qualifications
3+ years of experience in customer service and the medical field preferred.
Relevant or any other job-related vocational coursework preferred.
Financial Responsibilities
This position does not currently handle physical money or negotiates contracts.
N/A
Budget Responsibilities
This position does not have budget responsibilities.
N/A
Languages
English
Advanced
Spanish
Preferred
Creole
Preferred
Travel
Able to rotate weekends, holidays, shifts and center location according to company needs.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job the employee is regularly required to work standing up, walk, use hands to operate tools and equipment and must be able to exert regularly up to 10 pounds of force, frequently exert 30 pounds of force and occasionally exert 50 pounds of force to constantly perform the essential job functions. The employee will be frequently required to reach with hands and arms, bend, balance, kneel, crouch, crawl, push, and pull. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.
Environmental Conditions
Inside: The employee is subject to environmental conditions, protection from weather conditions but not necessarily from temperature changes. The worker is subject to noise; there may be sufficient noise to cause the worker to shout in order to be heard above ambient noise level.
Physical/Environmental Activities
Please indicate with an X the frequency for the activities that apply to the essential functions of the job based on the chart below. Please select Not Required for physical demands that aren't essential to job performance.
Working Condition
Not Required
Occasionally
(1-33%)
Frequently
(34-66%)
Constantly
(67-100%)
Must be able to travel to multiple locations for work (i.e.
travel to attend meetings, events, conferences).
X
May be exposed to outdoor weather conditions of cold,
heat, wet, and humidity.
X
May be exposed to outdoor or warehouse conditions of loud
noises, vibration, fumes, dust, odors, and mists.
X
Must be able to ascend and descend ladders, stairs, or other equipment.
X
Subject to exposure to hazardous material.
X