Patient service representative jobs in Carmel, IN - 1,263 jobs

Job DescriptionGoodman Campbell Team At Goodman Campbell Brain and Spine (GCBS), every member of our team is essential to fulfilling our mission to deliver exceptional and timely neurosurgical care with a steadfast emphasis on quality. We work to cultivate an authentic culture through purposeful actions that convey collaboration, respect and a shared vision of excellence. We truly value every interaction we have - with our patients and each other. Our team is at the heart of all we do as an organization, and each employee has the opportunity to enhance the level of service we provide to our patients. We are in search of like-minded individuals, who are pursuing a job of purpose that impacts the lives of patients. Job Summary We are seeking a dedicated and capable Patient Service Representative to streamline our patient experience for new patient referrals - including documentation, communication and scheduling. This position plays a key role in facilitating and expediting patient care. This position will have the opportunity to work in multiple GCBS offices. Our Patient Service Representative's responsibilities include (but are not limited to) detailed maintenance of accurate incoming referral documentation, delivering a high level of customer service while answering all incoming new patient appointment calls from referral sources and patients to ensure efficient workflow of scheduling. To be successful in this role, you should exhibit excellent customer service abilities to align with Goodman Campbell's dedication to a positive patient experience. Outstanding referral representatives are detailed and accurate while striving for efficiency. As this role is a vital part of our organization, active communication and respectful collaboration with peers is essential. Job Duties Detailed maintenance of accurate incoming referral documentation. Review incoming faxes for completeness and file appropriately according to content Application of knowledge and judgement based on urgency Obtain missing items from referral source (physician office, patient, etc.) Manage and track incomplete faxes on a daily basis Problem solving skills Deliver a high level of customer service while answering all incoming new patient appointment calls from referral sources and patients. Schedule new patient appointments Schedule an appointment with the appropriate provider based on protocols and patient or referral source preference/request Obtain patient information and register in electronic health record (NextGen) Inform the patient of items or information needed for the visit Generate and send the required paperwork to the patient before the visit Notify referral source of appointment scheduled Answer non-medical questions as needed Monitor new patient medical records. File records based on the appointment date, provider, and location. Collaborate with all necessary GCBS team members respectfully to ensure efficient workflow of scheduling. Perform other related duties as assigned or requested. Knowledge, Skills, and Abilities Required Dedication to excellent customer service. Exceptional attention to detail. Alignment with HIPAA regulations. Respect for organizational policies, procedures, systems, and objectives. Ability to collaborate and communicate clearly. Ability to respectfully interact with physicians, providers, peers, and patients. Ability to drive efficiency and accuracy. Ability to work independently. Ability to use Microsoft Office (Outlook, Word, Excel) and electronic health record system. Educational and Experience Required Education: High school diploma or equivalent Preferred Experience: 1-3 years medical office or hospital experience Physical Demands Able to sit for an extended period of time in focused work. Long periods of telephone and computer work.

Drive Sales. Build Relationships. Elevate Brand Presence. Ultralox is looking for a dynamic and results-driven Retail Account Representative to grow sales and strengthen brand awareness within retail locations. In this role, you'll take ownership of training retail associates, managing product displays, and fostering strong partnerships to position Ultralox as the top choice in the market. You will be responsible for visiting retail stores daily based on need. Our Account Representative will effectively drive and increase sales by training retail associates on Ultralox products as well as creating buzz and excitement around the Ultralox brand. As an Ultralox Account Representative, you will be responsible for increasing brand awareness and the retail presence through store displays, product placement, conducting monthly department meetings, servicing displays and building rapport within your territory to put Ultralox front and center within the retail environment. What You'll Do: ✔ Boost Sales: Meet and exceed sales targets by driving demand and product awareness. ✔ Train & Educate: Lead engaging product knowledge sessions and department meetings to empower retail teams. ✔ Merchandise Like a Pro: Ensure 100% compliance with Ultralox display and branding standards. ✔ Build Relationships: Partner with store management and associates to make Ultralox a priority brand. ✔ Track & Report: Monitor sales activities, store visits, and market trends to enhance performance. What You'll Bring: 🔹 Hands-on ability to demo and showcase Ultralox products to staff and customers. 🔹 A proactive approach to scheduling and leading sales training sessions. 🔹 Problem-solving skills to address store needs, from marketing materials to inventory support. 🔹 A detail-oriented mindset for tracking sales performance and gathering customer insights. 🔹 Self-sufficiency in managing a retail territory with minimal supervision. Key Qualifications: ✠Comfortable using tools (hammer, drill, shim) for display setup and maintenance. ✠Ability to measure dimensions accurately for store displays. ✠Physically capable of lifting 30 pounds. ✠Willingness to travel daily within the assigned territory in all seasons (clean driving record required). ✠Strong presentation skills for conducting department meetings and training sessions, including occasional evenings. ✠Proven ability to develop and maintain authentic client relationships. This is a fantastic opportunity for a motivated individual who thrives in a retail-driven environment, enjoys hands-on product engagement, and is passionate about sales growth This role offers the opportunity to directly impact Ultralox's retail success by creating strong partnerships, delivering engaging product demonstrations, and ensuring best-in-class merchandising execution. The ideal candidate thrives in a dynamic retail environment and is committed to achieving measurable results. Our compensation reflects the cost of labor across several US geographic markets. The annual salary for this position ranges from $65,000 up to $85,000. The pay for roles at AZEK varies depending on a wide range of factors including but not limited to the specific work location, role, skill set and level of experience. In addition to base salary, we offer generous bonus and incentive opportunities that significantly increase earning potential. Following The AZEK Company's acquisition by James Hardie, we remain committed to providing a fair and equitable employment experience for all candidates. James Hardie Building Products Inc. is an equal opportunity employer. All qualified applicants will receive consideration without regard to protected characteristics under applicable law. #LI-JS1

At Axia Women's Health, recognized as a Great Place to Work for the 4th year in a row, our vision is to lead the way in improving women's health. At the core of achieving this is a caring, connected, and progressive community of women's health centers in New Jersey, Pennsylvania, Indiana, and Kentucky. Our rapidly growing network spans OB/GYN physicians, breast health centers, high-risk pregnancy centers, two laboratories, urogynecology care, and fertility centers. Together, Axia Women's Health puts women first by delivering the personalized care needed for women to lead healthier, happier lives. We have an opening for a Patient Services Representative (PSR)-Appointment Scheduler at Carmel OBGYN Carmel, IN. Office hours : Full time M-F 8-4:30 Location: Carmel, IN Patient Service Representative The Patient Service Representative I (PSR I) plays a vital role in delivering a seamless and positive experience for all patients at Axia Women's Health. Serving as both the initial and final point of contact for in-office visitors and incoming callers, the PSR I is responsible for providing exceptional customer service while managing a variety of front-desk responsibilities. This includes scheduling and modifying appointments, responding to patient inquiries, and supporting daily administrative workflows. The PSR I ensures that each patient interaction reflects Axia's commitment to quality, compassion, and efficiency. Essential Functions Greet patients and visitors in a professional and courteous manner, providing assistance and directing them to the appropriate waiting area. The majority of the duties will be answering phones and scheduling appointments Notify appropriate personnel to meet and escort patients to the exam room. Promptly and professionally route phone calls via direct transfer, paging, voicemail, or redirect as needed. Retrieve and appropriately route any messages from the answering service. Courteously screen solicitors for relevance to care center's needs. Perform registration functions for new or existing patients and activate patient files. Effectively collect and record copayments as required. Verify patient insurance eligibility and clearly communicate benefit limitations. Assist with scheduling patient appointments and follow-up visits. Ensure accurate and detailed documentation of patient encounters. Provide additional support to patients and medical staff as needed. Work collaboratively with clinical colleagues, management, and other staff to ensure efficient practice operations. Ensure compliance with all Standard Operating Procedures (SOPs) and policies (including HIPAA & OSHA). Adhere to practice policies, procedures, and protocols. Participate in team meetings and contribute to quality improvement initiatives. Demonstrate commitment to the organization's mission, vision, and values by embodying its principles in daily activities. Uphold high standards of ethical behavior, integrity, and professionalism. Actively contribute to creating a positive work environment that aligns with the organization's goals and objectives. Other duties as assigned. Supervisory Responsibilities N/A Skills Excellent customer service skills, including written and verbal communication. Ability to multitask and work in a fast-paced environment. Compassionate and empathetic attitude towards patients. Strong time management skills with the ability to prioritize tasks and patients efficiently. Proven ability to work collaboratively within a team environment. Highly adaptable and able to adjust to changing priorities and conditions. Willingness to work a flexible schedule and provide coverage at satellite locations, as needed. Experience and Education High School diploma or equivalent required. Medical Receptionist/Patient Service Representative experience preferred, but not required. Full Time Benefits Summary Full time benefit-eligibility beginning the first of the month after hire Immediate 401(k) matching contribution with no vesting period Generous PTO offering with additional time off for volunteering Choice of multiple medical insurance plans to best meet your needs Access to Axia providers at little to no cost through Axia's medical insurance Axia-paid life insurance, short term and long term disability Free counseling for colleagues and family members, including parents and parents-in-law Access to discount on Hotels, Theme Parks, Gym Memberships, and more through the Great Works Perks Program Additional insurance options including dental, vision, supplemental life insurance, FSA, HSA w/ employer contribution, identity theft, long term care, pet insurance and more! At Axia Women's Health, we're passionate about creating a community where our colleagues and patients feel empowered to be their full, authentic selves. We welcome all individuals - without regards to gender, race, ethnicity, ability, or sexual orientation - and proudly celebrate our individual experiences and differences. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. Applicants must be currently authorized to work in the United States on a full-time basis.

HIRING NOW: Pharmacy Technician **INTERVIEWS AVAILABLE THIS WEEK** Interested in this role? Reach out directly to ********************************* or with an updated resume to apply (HIRING NOW) *Located In Indianapolis* Join a growing closed-door pharmacy to cross train in the daily operations! Assist pharmacists in accurately and efficiently preparing and dispensing medications. Responsibilities include labeling and packaging medications for mail-order distribution, processing prescription orders, and verifying patient and prescription details to ensure compliance with quality standards and regulatory requirements. Key Responsibilities: + Prepare, label, and package medications for mail-order distribution. + Process prescription orders and verify patient information for accuracy. + Monitor and maintain medication inventory; order supplies as needed. + Conduct regular inventory checks and assist with audits. + Input prescription data into pharmacy information systems. + Provide excellent customer service to patients and healthcare providers. + Address inquiries and resolve issues related to medication orders. + Ensure compliance with federal, state, and local pharmacy regulations. + Maintain accurate records of prescriptions and transactions. + Protect patient confidentiality and security of information. + Participate in quality assurance programs and process improvements. + Report medication errors or discrepancies to the supervising pharmacist. + Assist pharmacists with administrative tasks and maintain a clean work area. + Engage in ongoing training and professional development. + Perform other duties as assigned. Essential Skills: + Active Pharmacy Technician Certification + Strong attention to detail and accuracy + Excellent communication and customer service skills + Proficiency in pharmacy software systems + Ability to work independently and collaboratively + Knowledge of pharmacy laws, regulations, and best practices Qualifications: + High school diploma or equivalent + 2+ years of experience in retail or mail-order pharmacy + Active Pharmacy Technician license or certification (state requirement) + Completion of a pharmacy technician training program preferred + Pharmacy Technician Board Certification (CPhT) is a plus Work Environment: Closed-door mail-order pharmacy. + Schedule: Monday-Friday, 7:00 AM-3:30 PM or 8:00 AM-5:30 PM (30-minute lunch) + Shifts assigned based on tenure + No weekends or major holidays + Supportive environment with opportunities for growth and impact INTERESTED IN THIS ROLE? SEE BELOW TO APPLY NOW FOR IMMEDIATE CONSIDERTATION: I am scheduling interviews for this position ASAP and conducting phone interviews as early as today. All candidates will be considered immediately within 24 hours of applying directly to Grace Williams HOW TO APPLY DIRECTLY: Email your updated resume, brief intro about your interest, preferred method of communication for you (i.e., call, email, text) to grawilliamsy@actalentservices. com or CALL ************ Job Type & Location This is a Contract to Hire position based out of Indianapolis, IN. Pay and Benefits The pay range for this position is $21.00 - $21.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Indianapolis,IN. Application Deadline This position is anticipated to close on Jan 30, 2026. About Actalent Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing due to a disability, please email actalentaccommodation@actalentservices.com (%20actalentaccommodation@actalentservices.com) for other accommodation options.

Job Title: Patient Service Representative Reports To: Practice Manager Join a team that cares for your community - and for you! At Allergy Partners, we are dedicated to improving the lives of our patients through compassionate, personalized allergy and asthma care. As part of the nation's largest allergy practice, our team combines the resources of a trusted network with the close-knit feel of a local office. We take pride in serving our community, building lasting relationships with patients and families, and being a trusted partner in their long-term health. Within our practice, we foster a supportive and collaborative work environment where every team member plays a vital role in creating excellent patient experiences. Joining our team means being part of a workplace that values professional growth, teamwork, and a true commitment to making a difference both inside and outside the clinic. Employee Benefits Allergy Partners is happy to provide the following benefits for our employees: Full-Time 401(k) Health Insurance Paid Time Off Paid Holidays Vision Insurance Health Savings Account (HSA) Dental Insurance Life Insurance Disability Insurance Part-Time 401(k) Paid Time Off Paid Holidays COMPENSATION INFORMATION Actual compensation may vary depending on job-related knowledge, skills, and experience. Job Summary With a customer service orientation-register patients, answer the telephone, prepare the office for the day, schedule patient appointments, collect payment at the time of service, and post charges and payments. Employee will balance all transactions daily according to Allergy Partners policy and procedure. Employee will schedule patient follow-up appointments and facilitate referral requests and test scheduling. Key Responsibilities Answers the telephone professionally and pleasantly. Efficiently screens and directs calls and makes appointments as necessary. Screens visitors and responds to routine requests for information from patients and vendors. Maintains office equipment and office supplies in the front office areas. Ensures all faxes are cleared off the machine and are distributed throughout the day. For those practices utilizing electronic fax capabilities, ensures that electronic files are routed appropriately. Opens, date stamps, and delivers mail daily as assigned. Assembles files and maintains integrity of patient charts by ensuring documents are filed in the correct patient chart. Runs reports and prepares patient encounters for the next day. Responds to medical records requests in accordance with Allergy Partners policy. Keeps the patient reception area neat and clean at all times throughout the day. Schedules patient appointments: explains to patients which pieces of information they are to bring or complete prior to an appointment, provides a range of potential charges for the visit and the patient's estimated financial obligation/good faith estimate, provides patients several scheduling options, follows approved scheduling guidelines, prepares and sends out all appropriate information to patients. Greets patients as they arrive for scheduled appointments. Ensures registration forms and other patient paperwork is complete and up to date. Verifies demographic and insurance information for new and established patients according to protocol; ensures current indexing of insurance and identification documentation into the practice management system. Check out patients and collect payment from patients at the time of their visit and provides patients with a receipt. Collection should be made on past due balances as well as current dates of service. Arranges for payment plans according to Allergy Partners policy. Ensures proper posting of charges into the practice management system daily as assigned. Balances daily over-the-counter transactions and reconciles encounters with payment transactions; prepares deposit slip and delivers "daily close" packet to the Manager or central Administration as appropriate. “Closes” the office each day, according to protocol. Determines uncollectible balances and refers such accounts to the Practice Manager. Assists in other front office duties at the request of the Practice Manager. Identify the patient's referring and primary care providers and ensure the contact information is correctly entered into practice management system and EMR prior to the provider seeing the patient so that the provider can promptly send letters and/or office visit notes once the patient encounter has been completed. Other Responsibilities Facilitates any physician requests throughout the day. Maintains patient confidentiality; complies with HIPAA and compliance guidelines established by Allergy Partners. Maintains detailed knowledge of practice management, electronic medical record, and other computer software as it relates to job functions. Assists the clinical staff in contacting emergency services and participates in anaphylaxis drills as required. Helps to monitor patient waiting areas and facilitates proper patient flow. Attends all regular staff meetings. Performs all other tasks and projects assigned by the Practice Manager. Completes all assigned AP training (such as CPR, OSHA, HIPAA, Compliance, Information Security, others) within designated timeframes. Complies with Allergy Partners and respective hub/department policies and reports incidents of policy violations to a Supervisor/Manager/Director, Department of Compliance & Privacy or via the AP EthicsPoint hotline. Maintain compliance with all policies and procedures, actively participate in enforcement of all ongoing Cybersecurity efforts to ensure safe and secure IT systems for all employees and clients at Allergy Partners. Remain vigilant and aware of new threats and assist the company by fulfilling an active role in observing, enforcement and reporting of cybersecurity incidents, efforts, programs and fulfill required training on a timely basis as required by frequency and due dates. Supervisory Responsibilities This job has no supervisory responsibilities. Physical Demands Position requires full range of body motion including manual and finger dexterity and eye-hand coordination. Involves standing and walking. Employee will occasionally be asked to lift and carry items weighing up to 30 pounds. Normal visual acuity and hearing are required. Employee will work under stressful conditions and be exposed to bodily fluids on a regular basis. Working Conditions Work is performed in a reception area and involves frequent contact with patients. Work may be stressful at times. The employee must be comfortable dealing with conflicts and asking patients for money. Interaction with others is constant and interruptive. Contact involves dealing with sick people. Qualifications Qualifications & Experience Minimum of two years of experience in a medical office or customer service position. Proven success asking for payment, making change, and balancing a cash drawer. Working knowledge of basic managed care terminology and practices. Familiarity with scheduling and rearranging appointments effectively. Comfortable using email, word processing and interacting with Internet applications. Working knowledge of practice management and electronic health record software. GE Centricity is a plus. Proven experience handling challenging patients/customers and dealing with conflict in elevated/stressful situations. Ability to perform multiple and diverse tasks simultaneously - with accuracy and efficiency. Neat, professional appearance. Strong written and verbal communication skills. Bi-lingual is a plus, not required Educational Requirements • High school diploma required. Beware of Hiring Scams: Allergy Partners will never ask for payment or sensitive personal information such as social security numbers during the hiring process. All official communication will come from a verified company email address. If you receive suspicious requests or communications, please report them to **********************************. All of our legitimate openings can be found on the Allergy Partners Career Site (******************************************

At Kelly Services, we work with the best. Our clients include 99 of the Fortune 100TM companies, and more than 70,000 hiring managers rely on Kelly annually to access the best talent to drive their business forward. If you only make one career connection today, connect with Kelly. Job Description SUMMARY · Responsible for coordinating cases for precertification and prior authorization review. MAJOR JOB DUTIES AND RESPONSIBILITIES: Primary duties may includes, but are not limited: · Managing incoming calls or incoming post services claims work. · Determines contract and benefit eligibility; provides authorization for inpatient admission, outpatient precertification, prior authorization, and post service requests. · Refers cases requiring clinical review to a Nurse reviewer. · Responsible for the identification and data entry of referral requests into the UM system in accordance with the plan certificate. · Responds to telephone and written inquiries from clients, providers and in-house departments. · Conducts clinical screening process. · Authorizes initial set of sessions to provider. · Checks benefits for facility based treatment. · Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner. EDUCATION/EXPERIENCE · Requires High school diploma · 1 year of customer service or call-center experience; proficient analytical, written and oral communication skills; or any combination of education and experience, which would provide an equivalent background. · Medical terminology training and experience in medical or insurance field preferred. Qualifications Required education: HS Diploma Top 3 Must-Haves: 1. Call Center 2. Medical terminology 3. Good Tenure Additional Information Why Kelly? As a Kelly Services candidate you will have access to numerous perks, including: Exposure to a variety of career opportunities as a result of our expansive network of client companies Career guides, information and tools to help you successfully position yourself throughout every stage of your career Access to more than 3,000 online training courses through our Kelly Learning Center Group-rate insurance options available immediately upon hire* Weekly pay and service bonus plans

**Title: Utilization Management Representative III** **Virtual:** This role enables associates to work virtually full-time, with the exception of required in-person training sessions, providing maximum flexibility and autonomy. This approach promotes productivity, supports work-life integration, and ensures essential face-to-face onboarding and skill development. _Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law._ The **Utilization Management Representative III** is responsible for coordinating cases for precertification and prior authorization review. **How you will make an impact:** + Responsible for providing technical guidance to UM Reps who handle correspondence and assist callers with issues concerning contract and benefit eligibility for requested continuing pre-certification and prior authorization of inpatient and outpatient services outside of initial authorized set. + Assisting management by identifying areas of improvement and expressing a willingness to take on new projects as assigned. + Handling escalated and unresolved calls from less experienced team members. + Ensuring UM Reps are directed to the appropriate resources to resolve issues. + Ability to understand and explain specific workflow, processes, departmental priorities and guidelines. + May assist in new hire training to act as eventual proxy for Ops Expert. + Exemplifies behaviors embodied in the 5 Core Values. + Associates in this role are expected to have the ability to multi-task, including handling calls, texts, facsimiles, and electronic queues, while simultaneously taking notes and speaking to customers. + Proficient in maintaining focus during extended periods of sitting and handling multiple tasks in a fast-paced, high-pressure environment; strong verbal and written communication skills, both with virtual and in-person interactions. + Attentive to details, critical thinker, and a problem-solver. + Demonstrates empathy and persistence to resolve caller issues completely. + Comfort and proficiency with digital tools and platforms to enhance productivity and minimize manual efforts. + Associates in this role will have a structured work schedule with occasional overtime or flexibility based on business needs, including the ability to work from the office as necessary. + Performs other duties as assigned. **Minimum Requirements** + HS diploma or GED + Minimum of 3 years of experience in customer service experience in healthcare related setting; or any combination of education and experience which would provide an equivalent background. + Medical terminology training required. For URAC accredited areas, the following professional competencies apply: Associates in this role are expected to have strong oral, written and interpersonal communication skills, problem-solving skills, facilitation skills, and analytical skills. Certain contracts require a Master's degree. Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health. Who We Are Elevance Health is a health company dedicated to improving lives and communities - and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve. How We Work At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business. We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few. Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process. The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws. Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact ******************************************** for assistance. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.

Responsibilities Ensures the telephone is answered in a timely and professional fashion. Helps ensure efficient and profitable operations by seeking patient referrals, maintaining equipment, utilizing supplies cost-effectively, and posting patient charges accurately. Ensures all insurance is verified and communicated to clinical staff and patients. Ensures all financial obligations are communicated with the patient and properly noted for each procedure. Ensures all accounts are properly credited when payment is received. Follows scheduling guidelines to ensure a manageable and profitable schedule for the dentist and hygienists. Actively participates in recall program to ensure goals are achieved. Qualifications High school diploma Have strong communication skills Have an eagerness to learn and grow Must pass a background check and drug screen

Chiropractor - Part-Time - includes some weekdays and weekends A better way to deliver care starts here! The Joint Chiropractic is revolutionizing access to care by delivering high-quality, affordable chiropractic services in a convenient retail setting. As the largest operator, manager, and franchisor of chiropractic clinics in the U.S., The Joint delivers more than 12 million patient visits annually across nearly 1,000 locations. Recognized by Forbes, Fortune, and Franchise Times, we are leading a movement to make wellness care more accessible to all. Position Summary We are seeking a dedicated and patient-centered Chiropractor to join our clinic team. This part-time role focuses on delivering exceptional patient care in a supportive, streamlined environment, allowing you to focus on what you do best, improving lives through routine chiropractic care. Key Responsibilities * Consult with patients by reviewing health and medical histories, examining, and evaluating neuromusculoskeletal systems * Perform manual adjustments to the spine and other joints to correct musculoskeletal conditions * Educate patients on the benefits of routine chiropractic care and recommend treatment plans * Maintain accurate and timely patient records * Arrange for diagnostic imaging when medically necessary and analyze results * Build positive doctor-patient relationships * Support membership sales through care-focused conversations Qualifications * Doctor of Chiropractic (D.C.) degree from an accredited college * Valid DC license in the applicable state * Passing scores for NBCE Parts I-IV or recent SPEC exam * Eligibility for malpractice insurance * Strong communication and interpersonal skills Schedule This role requires availability part-time and includes some weekdays and weekends. Compensation and Benefits * $15 to $17 per hour, depending on experience * Opportunities for future growth and development Why Join Us When you join The Joint, you're not just starting a new job, you're joining a movement. Our innovative model removes the barriers to care so that you can focus on what matters: helping patients feel better every day. You'll enjoy the stability of a full-time role, the freedom to grow your skills, and the support of a values-driven company where Trust, Respect, Accountability, Integrity, and Excellence shape every decision. Business Structure You are applying to work with a franchisee of The Joint Corp. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own terms of employment, including wage and benefit programs, which may vary. Ready to Join the Movement? Apply today and start moving your career in the direction you want. For more information, visit ***************** or follow the brand on Facebook, Instagram, Twitter, YouTube and LinkedIn.

Skinfinity Spa is seeking a dedicated and passionate Patient Care Coordinator to join our rapidly expanding team with boundless growth opportunities. This role offers $100,000+ OTE (On Target Earnings) annually, combining a competitive base salary with uncapped commission potential. This is an exciting opportunity for individuals who excel in sales and customer engagement within the wellness industry. As a Patient Coordinator, you will be responsible for promoting and selling our treatments, packages, and skincare products, while also overseeing sales strategies to drive client satisfaction and revenue growth. Your expertise will play a key role in increasing bookings, expanding our client base, and ensuring the success of our spa services. Key Responsibilities: Promote and sell spa services, treatments, and packages to new and existing clients. Build and maintain strong relationships with clients to encourage repeat business and ensure satisfaction. Meet or exceed sales targets by understanding client needs and providing tailored recommendations. Deliver excellent customer service by handling inquiries, resolving concerns, and ensuring a positive client experience. Collaborate with the team to develop and execute promotions and strategies to attract and retain customers. Stay up-to-date on all spa services, products, and industry trends to effectively communicate their benefits. Requirements: Proven experience in sales or customer service in the wellness, spa, or hospitality industry. Strong communication and interpersonal skills. Ability to build positive customer relationships and understand client preferences. Goal-oriented with a drive to meet and exceed sales targets. Knowledge of spa treatments and wellness trends is a plus. A proactive, self-motivated, and energetic attitude. Strong organizational and time management skills. Job Type: Full-Time (Availability to work 1 day on weekends) Compensation and Benefit: Base Salary: $3,000/month +commission OTE (On Target Earnings): $100,000+ per year with base salary plus commission. Address of the Spa: 13590 N. Meridian Street, Suite 104, Carmel, IN 46032

TempToFT Are you seeking office-based, clerical work in the Indianapolis area where you can provide support to the local community? Join a team of dedicated healthcare workers on their journey to provide relief, support, research, and treatment to patients in need of specialized care. This role is the first point of contact for patients and is instrumental in providing a comforting experience and keeping appointments organized. A Patient Service Representative needs to have strong organizational skills along with the ability to think on their feet when faced with new situations that arise throughout each day within a professional medical environment. Ultimately, you will work directly with patients and our medical staff to answer any questions they may have about treatment options or insurance coverage. Daily functions include: Greeting and directing patients to examination rooms Scheduling patient appointments and making reminder calls Informing patients about delays and wait times Responsibilities Update and verify patient information at every visit Assist patients with filling out patient history forms, consent forms and payment contract forms Receive and process cash and credit card payments for medical services rendered Review patient accounts, identify delinquent accounts and collect overdue payments Answer, investigate and/or direct patient inquiries or complaints to the appropriate medical staff member Requirements and skills Proven work experience as a Patient Service Representative or similar role Knowledge of medical terms and practices Professional manner and appearance Strong interpersonal and communication skills Meticulous attention to detail Proficient in Microsoft Office Suite (Word, Excel, Outlook, and Access) High school diploma or equivalent preferred Valid drivers license and reliable transportation If you meet these requirements, apply today or call 317-887-0747! Interviews will begin immediately! JOB TYPE: FULL TIME SHIFT: 1st PAY RATE: $15.90 per hour All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

WE SERVE ALL. WE HIRE ALL. WE ACCEPT ALL. Now interviewing for a Patient Access Specialist Aspire Indiana Health is a nonprofit provider of comprehensive "whole health" services including primary medical care, behavioral health, recovery services and programs addressing the social determinants of health such as housing and employment. Aspire has health centers in five Central Indiana counties serving Hoosiers of all ages and walks of life. Position Summary The Patient Access Specialist is dedicated to providing the first impression for our patients, providers, and customers contributing to a positive patient experience. The Patient Access Services Specialist is responsible for coordinating the patient flow from check -in to check-out. This position ensures that all information is complete and accurate to establish and maintain a patient record required for financial, clinical, and regulatory purposes. Education/Experience/Requirements * High School Diploma or Equivalent required * Minimum one (1) year experience in healthcare highly preferred, medical front office experience highly preferred * Must have intermediate computer skills with Google Suite * Previous insurance billing experience highly preferred * Electronic Health Record (EHR) experience preferred * Knowledge of basic medical terminology preferred * Ability to communicate in American Sign Language (ASL) a plus Learn more about us at Aspireindiana.org, and see our Core Values, benefits and current job listings on our Careers page. Or check out our Facebook, LinkedIn, Twitter and YouTube pages. Drug screen, TB test and extensive background checks (including Criminal History, Sex Offender Registry Search, State Central Registry Check, Education Verification, and Professional References) are required of all Aspire employees. All individuals who join Aspire are strongly encouraged to have a flu shot and be fully vaccinated against COVID19 prior to joining Aspire to further protect our staff and the patients we serve. We also adhere to CDC protocols including wearing masks, social distancing, and sanitizing. Aspire Indiana Health is an Equal Opportunity Employer

Patient Service Representative (PSR) Competitive fee for service Flexibility - work around your schedule Lifesaving medical technology The Cardiac Management Solutions division of ZOLL Medical Corporation develops products to protect and manage cardiac patients, including the LifeVest wearable cardioverter defibrillator (WCD) and associated technologies. Heart disease is the leading cause of death for both men and women in the U.S. At ZOLL, your services will help to ensure cardiac patients get the life-saving therapy they need. To date, the LifeVest has been worn by hundreds of thousands of patients and saved thousands of lives. Preferred Candidates include (not limited to): RN, EMT, Paramedic, EMS, Firefighter, PA, LPN, MA, Phlebotomy, RCIS, CVT, EKG Technician, etc. All candidates reviewed on an individual basis. Summary Description: The Cardiac Management Solutions division of ZOLL, manufacturer of the LifeVest , is seeking a Patient Service Representative (PSR) in an independent contractor role to train patients on the use and care of LifeVest . LifeVest is worn by patients at risk for sudden cardiac arrest (SCA), providing protection during their changing condition. It is lightweight and easy to wear, allowing patients to return to their common activities of daily living, while having the peace of mind that they are protected from SCA. This is the perfect opportunity for the health professional with patient care and teaching experience to supplement his or her income. A typical LifeVest patient is in the hospital awaiting discharge, and the Patient Service Representative sets up the equipment and trains the patient and caregivers on the use and care of the device. They also follow up with patients as needed to assure patient understanding and satisfaction. PSRs retain the flexibility to accept or decline assignments as their schedules dictate. Most assignments can be scheduled during free time - before/after work, and on days off. Responsibilities: Contact caregivers and family to schedule services Willingness to accept assignments which could include daytime, evenings, and/or weekends. Travel to patient's homes and health care facilities to provide services Train the patient and other caregivers of patient (if applicable) in the use of LifeVest Program LifeVest according to the prescribing physician's orders Measure the patient and determine correct garment size Review with patient, and have patient sign, all necessary paperwork applicable to the service. Transmit signed copy of the Patient Agreement and WEAR Checklist to ZOLL within 24 hours of the assignment Manage device and garment inventory Disclose family relationship with any potential referral source Qualifications: Have 1 year patient care experience Patient experience must be in a paid professional environment (not family caregiver) Patient experience must be documented on resume Completion of background check Florida and Ohio candidates must complete a level 2 screening, fee not paid by ZOLL Disclosure of personal NPI number (if applicable) Valid driver's license and car insurance and/or valid state ID Willingness to pay a $30 annual DME fee which is deducted from a completed Work Order Willingness to pay for additional vendor credentialing (i.e. RepTrax) if needed geographically

Job Title: Patient Service Representative II Type: This is a full-time position, normal days and hours of work are Monday-Friday 8 a.m.-5p.m. Classification: Non-exempt Summary/Objective: Responsible for clinical support of the medical office Supervision Received: Reports to Office Manager and/or Team leader. Supervision Exercised: None. Essential Functions: Assigned as Triage: Triage and return patient calls with information provided by and at the direction of the physician. Reviews patients chart and collects all pertinent information for physician. Educates patients and families as appropriate. Documents patient information and care provided in patient record. Transmits medical information to requesting parties via secure email or fax. Reviews each chart for accuracy and completion before releasing the chart for a patient visit. Arranges charts in Assigned as Test Scheduling: Schedules all outpatient tests/procedures. Completes MRI logs and sends paperwork to appropriate person. Obtains all pre-certification required for appointments and testing. Assigned as Runner: Maintains a consistent flow of patients to exam room, takes vitals, documents information for providers. Transmits medical information to requesting parties via secure email or fax. Arranges charts in chronological order. Reviews each chart for accuracy and completion before releasing the chart for a patient visit. Cleans and stocks exam rooms, including dictation areas. Prepares exams rooms for procedures. Maintains pharmaceutical closet by keeping it organized and disposing of expired medication. Uses computer system to generate information necessary for billing purposes and enters referral information. Collects Co-pays and previous balances on account. Maintains clean, orderly waiting area, including reading materials. Supplements office staff as reception tasks permit by assisting with photocopying, computer input, typing, and scheduling appointments as needed. Prints and distributes schedules for the following day to appropriate employees and physicians. Provides continuity of care. The jobholder must demonstrate current competencies applicable to job position. Must complete an accredited medical terminology course Education: High school diploma or GED; CMA, RMA, ABR-OE, CNA or QMA REQUIRED. Experience: Minimum of 6 months experience in a clinical (public heath) setting and clerical experience. Knowledge: Knowledge of reception tasks, clinic policies/procedures, paperwork processing. Knowledge of office equipment, including phone and computer. Knowledge of patient service concepts and techniques. Knowledge of HIPAA regulations. Knowledge of medical terminology. Skills: Skill in using office equipment satisfactorily and handling paperwork/filing adequately. Skills in using EMR's/EHR's. Skill in patient service principles by creating a pleasant office environment. Abilities: Ability to communicate clearly and professionally in person, on the phone and email. Ability to establish/maintain cooperative relationships with the patients, physicians and staff. Ability to organize and prioritize tasks effectively. Ability to read, listen, understand and follow oral/written instructions. Can file correctly by alphabet or numeric filing system. Travel: Minimal travel between JWM offices by personal vehicle. Must have valid driver's license and current auto insurance. Work Environment: This job operates in a clinical office setting within a confined cubical area. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This is role requires one to sit, stand and walk for 8-9 hours per day. This would require the ability to lift patients in emergency situations (50+ lbs.), open filing cabinets and bend or stand on a stool as necessary. This role requires full range of motion, manual dexterity, and hand-eye coordination. This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities and working condition may change as needs evolve at any time with or without notice. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities and working conditions may change as needs evolve. Requirements Education: High school diploma or GED; CMA, RMA, ABR-OE, CNA, QMA or equivalent certification REQUIRED.

$17/hour, growth potential, genuinely welcoming and friendly culture, robust training program, 3 weeks paid time-off accruing from 1st day + 8 paid Holidays. You'll love this job, but don't take our word for it - ask our team! Do you strive to make a positive impact in your community? We live our mission to provide affordable medical, dental, and behavioral health care to Clinton County! Riggs Community health Center is a Federally Qualified Health Center (FQHC) and Patient-Centered Medical Home (PCMH) Certified non-profit organization. Riggs CHC helps under-served community members gain access to top-quality affordable health care. Team members at Riggs CHC work in an award winning, professional, and team-oriented work environment with access to competitive pay and benefits. Improving Health, Improving Lives! Riggs team members enjoy predictable 40 hour work weeks with no nights or overtime, and only limited Saturdays. Riggs focuses on balance with a schedule you can plan your family life around. All full-time employees have access to affordable Medical, Dental, Vision, up to $700 HSA Employer Contributions, Short & Long Term Disability, Life Insurance, 401(k), 8 Paid Holidays, 3 Weeks PTO, Education Reimbursements, and more! E ssential Duties : Receives, screens and routes calls to appropriate destination. Greets public, staff, and others in a professional and courteous manner. Is a customer service champion. Makes patient appointments following provider scheduling guidelines Registers new patients in accordance with policies and procedures Verifies and updates registration and payer information at every patient visit. Performs financial intakes on all patients and calculates percent of poverty/eligibility for sliding scale fee. Verify insurance, Medicaid and Medicare eligibility. Accepts payments, issues receipts and reconciles cash drawers daily. Applies eligible patients for presumptive eligibility insurance through the Medicaid Web Interchange and schedules appointments with insurance navigators to complete application Consistently meets a continuity of care call list goal each month Cross trained on all front desk positions including lobby, pediatrics, adult, prenatal women's health, behavioral health, and dental.

Franciscan Health Indianapolis Campus 8111 S Emerson Ave Indianapolis, Indiana 46237 Our patients receive care from a highly qualified, compassionate team of individuals. Someone has to make sure these individuals work together to deliver the best possible care to our patients and their families. That someone is a clinical RN who works hand-in-hand with the nursing unit manager to lead the nurses and patient care staff of their unit. That someone is both compassionate and highly skilled, has strong communication skills, and knows that providing health care in a place that values faith is a special kind of calling. That person is our patient care coordinator. WHO WE ARE With 12 ministries and access points across Indiana and Illinois, Franciscan Health is one of the largest Catholic health care systems in the Midwest. Franciscan Health takes pride in hiring coworkers that provide compassionate, comprehensive care for our patients and the communities we serve. WHAT YOU CAN EXPECT * Professional Development Opportunities * Faith-based, Mission-focused Organization * A 16-bed unit provides Care to Critical Care Heart Patients * Patient ratios are 1:2 * A didactic learning experience in a fast-paced environment * Works closely with the clinical manager in planning, coordinating and evaluating the activities of the patient care unit. * Participates as a leader in the customer service program, champion for rounding, service recovery, and is aware of employee and customer satisfaction scores. * Oversees completion of unit duties during shift, attends unit and shift supervisor meetings and may provide direct patient care dependent upon staffing needs of the unit QUALIFICATIONS * A team-oriented RN willing to be flexible and dynamic in meeting patient care needs * Associate Degree from an accredited program is required, obtain BSN within 3 years of promotion to position * Licensed as a Registered Nurse (RN) with a valid license to practice in the state or as listed in the Nurse Licensure Compact (NLC) * 3 years of experience * 1 year in area of practice or related specialty TRAVEL IS REQUIRED: Never or Rarely EQUAL OPPORTUNITY EMPLOYER It is the policy of Franciscan Alliance to provide equal employment to its employees and qualified applicants for employment as otherwise required by an applicable local, state or Federal law. Franciscan Alliance reserves a Right of Conscience objection in the event local, state or Federal ordinances that violate its values and the free exercise of its religious rights. Franciscan Alliance is committed to equal employment opportunity. Franciscan provides eligible employees with comprehensive benefit offerings. Find an overview on the benefit section of our career site, jobs.franciscanhealth.org.

Pay Range: The primary responsibilities of Patient Services Specialist (PSS) to provide quality customer service by greeting the patient, collecting their information and payments in addition to scheduling appointments and maintaining medical records. Due to the different AON office layouts, the below responsibilities and tasks will be broken up or not based on size and skill in office. Key Performance Areas: Create and maintain patient charts within the EMR and billing systems for New and Hospital Consult Patients. Accurately record and communicate Hospital Consults to the appropriate physician. Responsible for all physician requests regarding schedule changes, patient appointments, etc. including maintaining all future schedules to adhere to physician preferences such as max number of patients, gaps between patients, canceling appointments etc. and fix any problems in advance. Responsible to work with physicians to assign new patients to appropriate clinician per office policy, if applicable. Keeps records of physician assignments, dates, and diagnoses, if applicable. Accurately and promptly check-in patients per clinic policy, collect and document payments, and verify demographic information is up to date. Collect or scan patient identification, patient chart photo and insurance cards. Prepare and work reports in accordance with AON and clinic protocols to ensure all patient care is accurate and timely. Schedule patient appointments including follow-ups, treatments, referrals, and outside testing ordered by the physician and provide to the patient in accordance with clinic policy. Prepare the clinic daily close deposit and documents. Balance the Cash drawer if applicable. Distribute documents to appropriate departments. Maintain E-Fax servers and distribute appropriately and/or accurately enter to patient chart as required. Fax or mail records requested by patients or outside physicians. Requests missing information for future appointments from facility or provider and has them faxed to the clinic then files record in chart. Check-in Station (if applicable) Check sign-in list as patients arrive for appointments. Promptly note patient's arrival in EMR system and note the patient's location to notify appropriate staff of patient's arrival. Verify the patient's identity according to AONS' Patient I.D. policy and either affixes the patient's name label on the patient's shoulder or hands the patient the label and ensures that he/she affixes the label on their shoulder area. Collect patient co-pays at time of sign-in and print or write a receipt and give to the patient. Notify Financial Counselor if patient is unable to make payment. Receipts are written or printed and given to patient. Post all payments in computer. Log payment on A/R sheets. Copy insurance cards and picture I.D. of all new patients. Be sure patient completes medical history forms and notify Financial Counselor of the arrival of the patient as needed. Verify information on the patient's demographic sheet. Have patient initial and date every 30 days and in January of every year. Answer telephone promptly and route calls or take messages as appropriate. Relay messages to the doctor on rounds. Responsible for taking phones off the answering service promptly at 9:00 a.m. and for switching calls to answering service at 5:00 p.m. Retrieve messages left with answering service/voice mail and distribute as necessary. Take hospital consult information and relay to physicians and Hospital Rounds Coordinator or other assigned person. Contact patients who do not keep appointment to determine reason and reschedule. Document the call and reason in patient's Onco/EMR. If patient cannot be reached by phone, send appropriate letter. Cancel missed appointments in computer to produce clean schedules at end of the workday. Forward sign-in sheets to the EDI Department at the corporate office. Schedule in computer or designated calendar, physician's meetings and drug representative's lunches. Give death certificate to physician for signature. Call funeral home when paperwork is completed. Run trial close each day. Fax appropriate information to the business office according to AON policy. Contact patients the day before their appointment to remind them of appointment time. Reschedule appointments as needed. Compile and distribute information sheets and discs for the PET Scanner in those offices where applicable. Check-Out Station (if applicable) Schedule follow-up appointments for clinic as directed by physician's orders and depart patients out of EMR system. Schedule outside testing, referrals to other physicians and hospital admissions as ordered by physicians, if applicable. Print out patient's list of appointments and explain each appointment, if applicable. If outside testing requires preparation, give the patient the preparation and non-prescription medication and explain process to patient/family member. Request and collect payment from patients as stated on A/R Report and/or computer. Notify financial counselor if patient is unable to make payment. Receipts are written or printed and given to patient. Post credit card payments in computer. Log payment on A/R sheets. Work with physician and nursing staff to establish manageable daily schedules. (i.e., know how many patients a physician can see in one day, and adjust schedule if necessary to alleviate patient load). Maintain schedules to be sure patients are rescheduled to accommodate physician's vacations, conferences, and personal appointments. Run trial close daily. Verify with office manager and fax to business office. Notifies financial counselor of any insurance change or STAT outside scheduling, or hospital admission. Answers phones promptly and routes calls or takes messages as appropriate. Balance cash drawer in a.m. and p.m. daily. Handles cash drawer according to AON procedure. Checks and maintains front staff and medical record query reports. Medical Records Station if applicable Assemble all new patient and Hospital Follow-Up (HFU) charts. Obtain pertinent information for patient's appointments by calling referring Doctor, hospital, labs, etc. Must verify all records received. (Depending on office operation, i.e. handled at other PSS station at some offices). Maintain fax machine with supplies. Distribute received faxes promptly. Open, sort, and distribute daily mail and any other reports delivered by lab facilities, home health agencies, etc. Empty courier box upon arrival and distribute interoffice mail promptly. Request from and distributes to outside physicians, correspondence, reports, test results on individual patients. This is accomplished through the medical records activity code in OncoEMR. Front staff activity as well as refer to doctor activity codes are also initiated by the AON physician of record. Medical records, refer to doctor and front staff reports are run daily and processed accordingly. Fax or mail records requested by patients or outside physicians. Send charts to corporate office for copying by outside copying company in response to subpoenas or other legal requests per policy. Answer telephones promptly and route calls or take messages as appropriate.Run daily close each day. Fax appropriate information to the business office Fax Server if applicable Checks fax server periodically throughout the day for new faxes to be filed. Always verifies date of birth before selecting account to file records. Deletes faxes once they have been labeled and filed correctly. Notifies Onco/EMR support or office manager to remove faxes that were filed incorrectly in patient's chart. Notifies Onco support or office manager when a procedure is missing from the Name/Subject drop down list to be added. Files all documents in the correct category and with the correct document Name/Subject. Job Duties Common to all stations: Provide support and understanding to our patients and their caregivers to create a friendly and welcoming environment. Graciously answer telephones promptly and route calls or document messages including voicemails as appropriate within the EMR. Activate and deactivate the answering service as required for clinic hours. Must understand and follow the policy for emergency calls Perform the tasks of other patient services specialist stations that employee has been trained on. Will be expected to cover other stations for absences, lunches, vacations, etc. Comply with all Federal and State laws and regulations pertaining to patient care, patients' rights, safety, billing, privacy and collections. Adhere to all AON and departmental policies and procedures, including IT policies and procedures and disaster recovery plan. Assist in training other AON employees. Keep work area and records in a neat and orderly manner. Maintain all company equipment in a safe and working order. Maintain and ensure the confidentiality of all patient and employee information at all times in accordance to policy and HIPAA regulations. Will be expected to work at any AON location to help meet AON business needs. Required Qualifications: Education: High School Diploma; Associates degree a plus Experience: Minimally one year healthcare field. Physician office preferred. Patient/Customer focused. Attention to detail with strong ability to multitask. Excellent interpersonal skills. Strong communication skills with a wide variety of personalities. Core Capabilities: Analysis & Critical Thinking: Critical thinking skills including solid problem solving, analysis, decision-making, planning, time management and organizational skills. Must be detailed oriented with the ability to exercise independent judgment. Interpersonal Effectiveness: Developed interpersonal skills, emotional intelligence, diplomacy, tact, conflict management, delegation skills, and diversity awareness. Ability to work effectively with sensitive and confidential material and sometimes emotionally charged matters. Communication Skills: Good command of the English language. Second language is an asset but not required. Effective communication skills (oral, written, presentation), is an active listener, and effectively provides balanced feedback. Customer Service & Organizational Awareness: Strong customer focus. Ability to build an engaging culture of quality, performance effectiveness and operational excellence through best practices, strong business and political acumen, collaboration and partnerships, as well as a positive employee, physician and community relations. Self-Management: Effectively manages own time, conflicting priorities, self, stress, and professional development. Self-motivated and self-starter with ability work independently with limited supervision. Ability to work remotely effectively as required. Must be able to work effectively in a fast-paced, multi-site environment with demonstrated ability to juggle competing priorities and demands from a variety of stakeholders and sites. Computer Skills: Proficiency in MS Office Word, Excel, Power Point, and Outlook required. #AONA

Pay Range: The primary responsibilities of Patient Services Specialist (PSS) to provide quality customer service by greeting the patient, collecting their information and payments in addition to scheduling appointments and maintaining medical records. Due to the different AON office layouts, the below responsibilities and tasks will be broken up or not based on size and skill in office. Key Performance Areas: Create and maintain patient charts within the EMR and billing systems for New and Hospital Consult Patients. Accurately record and communicate Hospital Consults to the appropriate physician. Responsible for all physician requests regarding schedule changes, patient appointments, etc. including maintaining all future schedules to adhere to physician preferences such as max number of patients, gaps between patients, canceling appointments etc. and fix any problems in advance. Responsible to work with physicians to assign new patients to appropriate clinician per office policy, if applicable. Keeps records of physician assignments, dates, and diagnoses, if applicable. Accurately and promptly check-in patients per clinic policy, collect and document payments, and verify demographic information is up to date. Collect or scan patient identification, patient chart photo and insurance cards. Prepare and work reports in accordance with AON and clinic protocols to ensure all patient care is accurate and timely. Schedule patient appointments including follow-ups, treatments, referrals, and outside testing ordered by the physician and provide to the patient in accordance with clinic policy. Prepare the clinic daily close deposit and documents. Balance the Cash drawer if applicable. Distribute documents to appropriate departments. Maintain E-Fax servers and distribute appropriately and/or accurately enter to patient chart as required. Fax or mail records requested by patients or outside physicians. Requests missing information for future appointments from facility or provider and has them faxed to the clinic then files record in chart. Check-in Station (if applicable) Check sign-in list as patients arrive for appointments. Promptly note patient's arrival in EMR system and note the patient's location to notify appropriate staff of patient's arrival. Verify the patient's identity according to AONS' Patient I.D. policy and either affixes the patient's name label on the patient's shoulder or hands the patient the label and ensures that he/she affixes the label on their shoulder area. Collect patient co-pays at time of sign-in and print or write a receipt and give to the patient. Notify Financial Counselor if patient is unable to make payment. Receipts are written or printed and given to patient. Post all payments in computer. Log payment on A/R sheets. Copy insurance cards and picture I.D. of all new patients. Be sure patient completes medical history forms and notify Financial Counselor of the arrival of the patient as needed. Verify information on the patient's demographic sheet. Have patient initial and date every 30 days and in January of every year. Answer telephone promptly and route calls or take messages as appropriate. Relay messages to the doctor on rounds. Responsible for taking phones off the answering service promptly at 9:00 a.m. and for switching calls to answering service at 5:00 p.m. Retrieve messages left with answering service/voice mail and distribute as necessary. Take hospital consult information and relay to physicians and Hospital Rounds Coordinator or other assigned person. Contact patients who do not keep appointment to determine reason and reschedule. Document the call and reason in patient's Onco/EMR. If patient cannot be reached by phone, send appropriate letter. Cancel missed appointments in computer to produce clean schedules at end of the workday. Forward sign-in sheets to the EDI Department at the corporate office. Schedule in computer or designated calendar, physician's meetings and drug representative's lunches. Give death certificate to physician for signature. Call funeral home when paperwork is completed. Run trial close each day. Fax appropriate information to the business office according to AON policy. Contact patients the day before their appointment to remind them of appointment time. Reschedule appointments as needed. Compile and distribute information sheets and discs for the PET Scanner in those offices where applicable. Check-Out Station (if applicable) Schedule follow-up appointments for clinic as directed by physician's orders and depart patients out of EMR system. Schedule outside testing, referrals to other physicians and hospital admissions as ordered by physicians, if applicable. Print out patient's list of appointments and explain each appointment, if applicable. If outside testing requires preparation, give the patient the preparation and non-prescription medication and explain process to patient/family member. Request and collect payment from patients as stated on A/R Report and/or computer. Notify financial counselor if patient is unable to make payment. Receipts are written or printed and given to patient. Post credit card payments in computer. Log payment on A/R sheets. Work with physician and nursing staff to establish manageable daily schedules. (i.e., know how many patients a physician can see in one day, and adjust schedule if necessary to alleviate patient load). Maintain schedules to be sure patients are rescheduled to accommodate physician's vacations, conferences, and personal appointments. Run trial close daily. Verify with office manager and fax to business office. Notifies financial counselor of any insurance change or STAT outside scheduling, or hospital admission. Answers phones promptly and routes calls or takes messages as appropriate. Balance cash drawer in a.m. and p.m. daily. Handles cash drawer according to AON procedure. Checks and maintains front staff and medical record query reports. Medical Records Station if applicable Assemble all new patient and Hospital Follow-Up (HFU) charts. Obtain pertinent information for patient's appointments by calling referring Doctor, hospital, labs, etc. Must verify all records received. (Depending on office operation, i.e. handled at other PSS station at some offices). Maintain fax machine with supplies. Distribute received faxes promptly. Open, sort, and distribute daily mail and any other reports delivered by lab facilities, home health agencies, etc. Empty courier box upon arrival and distribute interoffice mail promptly. Request from and distributes to outside physicians, correspondence, reports, test results on individual patients. This is accomplished through the medical records activity code in OncoEMR. Front staff activity as well as refer to doctor activity codes are also initiated by the AON physician of record. Medical records, refer to doctor and front staff reports are run daily and processed accordingly. Fax or mail records requested by patients or outside physicians. Send charts to corporate office for copying by outside copying company in response to subpoenas or other legal requests per policy. Answer telephones promptly and route calls or take messages as appropriate.Run daily close each day. Fax appropriate information to the business office Fax Server if applicable Checks fax server periodically throughout the day for new faxes to be filed. Always verifies date of birth before selecting account to file records. Deletes faxes once they have been labeled and filed correctly. Notifies Onco/EMR support or office manager to remove faxes that were filed incorrectly in patient's chart. Notifies Onco support or office manager when a procedure is missing from the Name/Subject drop down list to be added. Files all documents in the correct category and with the correct document Name/Subject. Job Duties Common to all stations: Provide support and understanding to our patients and their caregivers to create a friendly and welcoming environment. Graciously answer telephones promptly and route calls or document messages including voicemails as appropriate within the EMR. Activate and deactivate the answering service as required for clinic hours. Must understand and follow the policy for emergency calls Perform the tasks of other patient services specialist stations that employee has been trained on. Will be expected to cover other stations for absences, lunches, vacations, etc. Comply with all Federal and State laws and regulations pertaining to patient care, patients' rights, safety, billing, privacy and collections. Adhere to all AON and departmental policies and procedures, including IT policies and procedures and disaster recovery plan. Assist in training other AON employees. Keep work area and records in a neat and orderly manner. Maintain all company equipment in a safe and working order. Maintain and ensure the confidentiality of all patient and employee information at all times in accordance to policy and HIPAA regulations. Will be expected to work at any AON location to help meet AON business needs. Required Qualifications: Education: High School Diploma; Associates degree a plus Experience: Minimally one year healthcare field. Physician office preferred. Patient/Customer focused. Attention to detail with strong ability to multitask. Excellent interpersonal skills. Strong communication skills with a wide variety of personalities. Core Capabilities: Analysis & Critical Thinking: Critical thinking skills including solid problem solving, analysis, decision-making, planning, time management and organizational skills. Must be detailed oriented with the ability to exercise independent judgment. Interpersonal Effectiveness: Developed interpersonal skills, emotional intelligence, diplomacy, tact, conflict management, delegation skills, and diversity awareness. Ability to work effectively with sensitive and confidential material and sometimes emotionally charged matters. Communication Skills: Good command of the English language. Second language is an asset but not required. Effective communication skills (oral, written, presentation), is an active listener, and effectively provides balanced feedback. Customer Service & Organizational Awareness: Strong customer focus. Ability to build an engaging culture of quality, performance effectiveness and operational excellence through best practices, strong business and political acumen, collaboration and partnerships, as well as a positive employee, physician and community relations. Self-Management: Effectively manages own time, conflicting priorities, self, stress, and professional development. Self-motivated and self-starter with ability work independently with limited supervision. Ability to work remotely effectively as required. Must be able to work effectively in a fast-paced, multi-site environment with demonstrated ability to juggle competing priorities and demands from a variety of stakeholders and sites. Computer Skills: Proficiency in MS Office Word, Excel, Power Point, and Outlook required. #AONA

Patient Payment Representative is responsible for the collection of self-pay balances while providing exceptional customer service during incoming/outgoing calls and assisting with the resolution of the patients accounts. PPR will handle inbound, outbound calls, and correspondence. This position represents Complete Billing Services & all their clients by upholding our pledge, “We believe every person has worth as an individual. We believe every person should be treated with dignity and respect. It is our responsibility to help patients find ways to pay their bills. We will be professional and ethical. We commit to honoring this pledge.” Responsibilities of the Position Self-pay account resolution for all patient accounts. Contacting patients by the way of an auto dialer to gather information pertaining to payments. Providing information about available assistance programs within client guidelines Answering all calls within a timely manner and with excellent customer service. Verify accounts by collecting and updating patient demographics, insurance and payment information. Review accounts to ensure patient balances due are accurate and that we have attempted to reach the patient by all means before referring them to collections. Log all calls and contacts Ensure adequate documentation is maintained Complete skip tracing for all undeliverable mail returned by the post office. Communicate in a manner consistent with positive patient relations Provide helpful assistance in anticipating and responding to needs of all patients and family members. Remain calm under pressure and effectively deal with difficult people. Independently recognize, interpret, and evaluate situations based on the level of urgency. Ability to use good judgement in highly emotional and demanding situations Ability to react to frequent changes in duties and volume of work Manage multiple tasks with ease and efficiency Ability to work independently and with a team Ensure high levels of customer satisfaction Ability to utilize various computer applications including EPIC and MS office Basic math skills Maintains confidentiality and have knowledge of HIPPA and Red Flag regulations to ensue patient privacy at all times. Collaborates with Supervisor/Manager to identify own learning needs and set goals using available resources to meet these needs/goals Maintains working knowledge of departmental/client policies and procedures through participation and by reading updates and other provided communication Works in collaboration with all coworkers, supporting our efforts through teamwork and the acceptance of additional assignments Daily Responsibilities Maintain average hold time of twenty seconds Be at or above the average number of calls for the day Be at or above the average number of contacts for the day Maintain a Call Handle Time Average of 5:00 minutes or below Maintain and ACW and pause time under the required limit provided by management Maintain a call review minimum standard of 95% or more Verify and update demographics on every call Attempt to resolve all patient concerns on every call Maintain 100% quality customer service at all times Assist with training of new PPR's Assists with reviewing, updating, and maintaining policies and procedures Requirements Requirements of the Position Computer proficiency skills are required Ability to learn quickly and navigate effectively through multiple systems Must be organized, detail oriented, flexible, and able to meet deadlines. Proactively prioritizes needs and effectively manages resources Must communicate clearly and concisely Must have the ability to perform tasks and multi-task with a high level of accuracy and efficiency Must have working knowledge of HIPAA and Red Flag regulations, and practice patient privacy at all times Exemplifies the Mission/Vision/Core Values of RevOne Companies in all personal and professional behavior and is a role model to all associates Collaborates with Manager/Team Lead to identify own learning needs and set goals using available resources to meet these needs/goals Maintains working knowledge of departmental/hospital policies and procedures through participation and by reading updates and other provided communication Works in collaboration with other departmental associates, as well as other hospital associates supporting their efforts through teamwork and the acceptance of additional assignments Difficulty of Work Work activities are performed independently, utilizing basic guidelines as standards of performance. The incumbent must deal with a variety of reports, documents, and computer systems, and must utilize good judgment in carrying out job duties. Advice and guidance may be sought from the department's Manager/Team Lead as warranted to ensure the provision of quality service. Responsibility The incumbent works in a team concept, but takes calls on his/her own. Calls are recorded and randomly checked for training purposes. Errors may be caught, but not immediately. Work is somewhat independent in nature. The incumbent makes a substantial impact on the patient. Personal Work Relationships The incumbent must deal with a variety of staff levels, conditions and circumstances. Routine contacts are to be expected from incoming calls, patients, management, and associates, internal and affiliate company associates. Occasionally contacts can be expected from external people (vendors, customers, professional community, government agencies, and etc.) dealing with activities of limited complexity.