Pre-Authorization Representative
Patient service representative job in Phoenix, AZ
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Employment is contingent upon successful completion of drug and background screening. Some positions will require a favorable driving record.
Join the fastest growing outpatient radiology practice in the Nation- SimonMed Imaging! Our commitment to excellence and improving patient care paired with the best in class technology allows us to be an industry leader in the constantly evolving health care environment. Secure your spot now and take advantage of a unique career opportunity to advance your skills while working alongside a dedicated team of board-certified subspecialty radiologists. We can't wait to meet you!
Essential Functions
Demonstrates competency in the performance of job related skills appropriate to his/her customer populations and departmental services.
Ensures patients have been cleared for specific diagnostic tests.
Obtains pre-certification and registration prior to a patient's appointment.
Gathers pertinent information from insurance carriers, financial counselors, and other ancillary staff to make certain the patient is not financially obligated for services provided.
Provides ongoing communication with patient regarding authorization and scheduling process.
Has knowledge insurances and of commonly-used concepts, practices, and procedures.
Relies on instructions and pre-established guidelines to perform the functions of the job.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time or without notice.
Benefits
Your health, happiness and future matters! At SimonMed Imaging, we offer medical, vision and dental insurance, 401(k) eligibility, paid holidays plus PTO, Sick Time, opportunity for growth, and much more!
Minimum Qualifications
Requires an associate's degree or its equivalent and 2-4 years of experience.
Physical Demands
This position may require duties including lifting and carrying up to 40 pounds, sitting for prolonged periods of time, with frequent standing and walking.
Dress Attire
Business Casual or scrubs dependent on department
Customer Service Representative
Patient service representative job in Mesa, AZ
Bilingual applicants only.
Our ideal candidate loves talking to people and proactively solving issues. Construction or insurance billing background is a plus.
Responsibilities
Communicate with customers via phone, email and chat.
Provide knowledgeable answers to questions about product, pricing and availability.
Work with internal departments to meet customer's needs.
Data entry in various platforms.
Executing daily tasks.
Qualifications
Bilingual: English (fluent) & Spanish (fluent)
At least 1 - 3 years of relevant work experience.
Excellent phone etiquette and excellent verbal, written, and interpersonal skills.
Ability to multi-task, organize, and prioritize work.
Benefits
Health Insurance (medical, prescriptions, preventive care)
Dental & Vision Insurance
Paid Time Off
Customer Service Representative - Claims
Patient service representative job in Tempe, AZ
Aerotek has an immediate opening for an ONSITE Customer Service Representative (Intake Compliance Analyst) at the corporate office in Tempe, AZ.
Compensation: $21.63/hrs (annualized at $45,000) + quarterly bonuses
Hours: Monday - Friday | 9am - 6pm
Essential Functions:
Triages all incoming calls regarding new and existing workers' compensation claims.
Intake new claims and act as liaison between employee and Third-Party Administrator (TPA).
Refer injured workers to treatment facilitates and arrange for transportation when needed.
Assist with facilitating post-accident drug testing.
Assist adjuster in investigation of claims by gathering and forwarding information needed to analyze liability and root cause of accident.
Enter claim data into various claims management systems.
Answer incoming calls from clients, contractors, field office representatives, claims adjusters, attorneys, and physicians.
Places outgoing phone calls to claimants, clients, field office representatives, claims adjusters, attorneys, and physicians to follow up on incidents.
Review and verify Injury Reporting forms prior to submission to ensure that accurate information regarding the claim has been provided. Obtain additional information or clarification when needed.
Collect and submit required paperwork to TPA.
Assist with return-to-work process.
Send Acknowledgment letters and post-incident paperwork to various.
Make effective and appropriate decisions.
Interpret and effectively communicate policies and procedures, including read, understand, and apply complex materials. Use proper grammar, spelling, and punctuation in all communications.
Prepare clear and concise documentation in written and oral communications.
Comfortable with working in a team environment.
Perform clerical tasks and projects as assigned.
Qualifications:
High School Diploma required.
Minimum one (1) year customer service experience required.
Prior insurance experience in claims and/or call center experience preferred.
Experience performing highly, independent, complex clerical work involving extensive record keeping.
Ability to operate a computer keyboard with accuracy and speed.
Experience with using multiple software and platforms.
Ability to work under stringent deadlines to include prioritizing work in a high-volume multi-task environment with numerous interruptions.
Deal effectively and professionally with adverse and difficult situations.
Establish and maintain effective partnerships both internally and externally.
Customer Service Rep - Starting Immediately Tempe AZ!
Patient service representative job in Phoenix, AZ
Vaco Phoenix is partnering with a client in Tempe, AZ who has an immediate need for multiple Customer Service Representatives to join their growing team. The ideal candidates will have at least one year of call center experience and strong data entry skills.
These are contract-to-hire opportunities offering up to $25 per hour, and the positions are 100% onsite. The roles are set to start next week, so don't miss this chance to join a dynamic and expanding organization!
Responsibilities:
* Manage a high volume of inbound and outbound calls, ensuring efficient communication with customers.
* Maintain strong knowledge of company products and services to provide accurate information and support.
* Respond promptly to customer inquiries via phone, email, and online channels.
* Resolve customer issues with professionalism and a focus on satisfaction.
* Assist users with navigating the system and completing their orders.
* Accurately document customer interactions and feedback for future reference and improvement.
Qualifications:
Call Center Support- 1 year of experience
Data Entry- 1 year of experience
Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual's skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company's 401(k) retirement plan.
Sales and Service Representative
Patient service representative job in Phoenix, AZ
Join the Crystal Clean Team as a Route Sales & Service Representative!
Are you a driven, customer-focused professional looking for a dynamic career in a thriving industry? Crystal Clean (CC) is seeking passionate individuals to join our growing team as a Route Sales & Service Representative (SSR). As a leader in the environmental waste services sector, we offer competitive compensation, outstanding benefits, and ample opportunities for career advancement.
Why Crystal Clean?
At Crystal Clean, we pride ourselves on being more than just a company-we're a community. By joining us, you'll become part of a forward-thinking organization that values its employees and strives for excellence in everything we do. Enjoy the perks of working for a leading firm while contributing to a cleaner, greener future.
What You'll Do:
Drive Sales Growth: Implement effective sales strategies to expand our business with new and existing customers.
Deliver Top-Notch Service: Provide essential services at customer facilities, including parts washing units and waste drum pickup, using our state-of-the-art equipment.
Ensure Safety and Efficiency: Adhere to all safety guidelines, inspect your vehicle and equipment, and align work orders to minimize travel time.
Cultivate Relationships: Develop and maintain strong relationships with customers, pursue additional services, and generate new business opportunities.
Achieve Goals: Meet sales quotas and contribute to overall revenue growth.
What We're Looking For:
Strong Communicator: Excellent communication skills with a keen attention to detail.
Customer-Focused: Ability to engage effectively with customers and colleagues.
Tech-Savvy: Proficient in operating various equipment, including electronic devices and truck gear.
Experienced: Route sales experience is a plus, but not required.
Certified: High School diploma or equivalent, with a Class B CDL, Med Card, Airbrake, and HAZMAT certifications.
Physical Requirements:
Lift materials weighing up to 80lbs regularly.
Handle and maneuver drums of waste/product, sometimes exceeding 400lbs.
Administrative duties as assigned.
Complete a pre-employment physical and drug screening.
Work Environment:
Diverse work settings with varying noise levels.
Frequent physical activity including bending, lifting, and climbing.
Why You'll Love Working Here:
Competitive Salary: Attractive compensation package with performance incentives.
Comprehensive Benefits: Health, dental, vision, and more.
Career Growth: Opportunities for professional development and career advancement.
Inclusive Culture: We value diversity and strive to reflect the communities we serve.
Apply Today!
If you're ready to make a meaningful impact with a leader in environmental services, apply now to become a Route Sales & Service Representative at Crystal Clean. Together, we'll drive innovation, deliver exceptional service, and create a cleaner, safer world.
Crystal Clean LLC is an Equal Opportunity Employer. Crystal Clean expressly values diversity, equity, and inclusion, and encourages the applications of individuals from diverse backgrounds, so that Crystal Clean reflects the communities and customers that we serve.
The compensation for this role is comprised of a weekly base salary, plus bonuses and uncapped commission. Actual total earnings will vary based on performance and location and may fall outside of the range shown. Average Annual Earnings: $70,000-$85,000 plus a year and includes benefits such as the following:
Health, Dental and Vision insurance
Wellness Program
Flexible Spending Accounts
Life Insurance
Long-Term Disability
Employee Assistance Program
Tuition Reimbursement
Customer Service Representative
Patient service representative job in Phoenix, AZ
TRC Talent Solutions, the exclusive talent and recruiting partner for Porsche Financial Services, is seeking Customer Service Representatives to support Porsche Financial Services and its luxury brand partners Bentley and Lamborghini. This role offers the opportunity to deliver high-end, white-glove customer service while working in a strong, collaborative culture with real advancement potential.
What's In It For You:
As a TRC contractor, you will receive: • PTO allotment • Full benefits program • Bonus and promotion opportunities • A positive, supportive culture
Key Responsibilities
• Provide One Contact Resolution to customers via phone, email, and web communications
• Deliver premium, white-glove customer service to customers, dealers, and internal teams
• Meet service-level targets including AHT, Quality assurance, and Schedule Adherence
• Navigate multiple systems including Defi and internal phone tools
• Follow established workflows for administrative requests
Qualifications
• 3+ years of customer service experience; auto finance preferred
• Knowledge of FDCPA, FCRA, ECOA, and federal privacy regulations
• High computer literacy and ability to multitask
• High school diploma required; college degree preferred
Ready to build a long-term career supporting iconic luxury automotive brands? Apply today and join a team that values exceptional service, professional development, and long-term opportunity.
Patient Access Specialist
Patient service representative job in Phoenix, AZ
- Data Entry - Need customer service for overflow help with other teams - Accuracy - creating accounts and cases - Updating information in accounts from Med Billers and **Requirements:** - Strong accurate data entry skills - Previous work experience in Specialty Pharmacy or Customer Service preferable
- Professional level skills in computer use, including but not limited to Microsoft Office, email, web-based applications and key boarding skills
- Experience working with people in situations that are high-pressure and time-sensitive (either telephone or face-to-face), and that involve solving problems, making decisions, using excellent judgment and "customer service" skills. This can be obtained through a combination of work experience and post high school education, and need not be obtained in a traditional "customer service" setting
- Strong ability to multi-task and strong time management skills
- Ability to function in a high-volume, fast-paced environment
- Dependable and strong work ethic
- Ability to accept and implement feedback and coaching
**Specific type of experience preferred:**
- Experience working with databases (CRM preferable) or a tracking system; Salesforce CRM experience
- Experience working in a health care/pharmaceutical industry environment
- Understanding of challenges associated with patients' medical condition
About US Tech Solutions:
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit ************************
US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Patient Access Center Representative - Central Ave
Patient service representative job in Phoenix, AZ
Job Details Central - Phoenix, AZ Full Time High School Diploma/GED In-Office Day Shift Customer ServiceDescription
Terros Health is pleased to share an exciting and rewarding opportunity for a Full-Time Patient Access Center Representative working at our Central Avenue location in Phoenix, AZ. Reporting to the Patient Access Center Supervisor, the ideal individual is flexible, compassionate and professional.
The Customer Support Agent performs comprehensive scheduling in the call center to best meet the needs of consumers; provides excellent customer service; answers patient questions during initial engagement; facilitates expeditious appointments removing barriers when necessary; ensures all clinical, financial and/or insurance and administrative information has been accurately obtained and completed; finishes all pre-enrollment duties including patient registration, insurance verifications and effective presentation of information; completes reporting requests and other reporting duties as requested. If you enjoy working with individuals during some of the most vulnerable times of their lives this may be just the opportunity you've been seeking.
Terros Health is a healthcare organization of caring people, guided by our core values of integrity, compassion and empowerment, with diversity woven throughout. We engage people in whole person health through an integrated care delivery system, thus establishing a medical home for our patients. In caring for the whole person, we focus on overall wellness through physical health, mental health and substance use care. Our mission is to provide extraordinary care by empowered people through exceptional outcomes.
Recently awarded among Arizona's Most Admired Companies in 2023
Terros Health is hiring a Full-Time Patient Access Center Representative for our Central Avenue location in Phoenix, AZ.
Full-Time, Employed - 40 hours/week
Location: Central Ave and Thomas Rd., Phoenix, AZ
Monday-Friday, between 8:00 am-6:00 pm (schedules may vary)
No Weekends or On-call required
At least 2 years of call center experience preferred
Bilingual in Spanish is a plus (Additional Language Differential Pay Available)
Duties Include:
Answer Internal/External inquiries related to scheduling patients for Terros Services in a time efficient manner.
Ensures pertinent clinical, financial and/or insurance and administrative information has been accurately obtained and documented.
Responsible for triage and ensuring all requests for services are completed in a timely manner.
Perform patient pre-registration including accessing and updating patient information.
Complete all pre-enrollment duties including patient registration, insurance verifications and effective presentation of information; completes reporting requests and other reporting duties as requested.
Perform data entry and appointment confirmation.
Maintain effective communication with back office staff and providers in all of the health centers as needed.
Apply with your resume at wwwterroshealth.org
Benefits & Wellness:
Multiple medical plans - including a no premium plan for employees and their families
Multiple dental plans - including orthodontia
Financial well-being - 401(k) with a company match, interest free medical line of credit, financial education, planning, and support
4 Weeks of paid time off in the first year
Wellness program
Child Care Support Program
Pet Insurance
Group life and disability insurance
Employee Assistance Program for the Whole Family
Personal and family mental and physical health access
Professional growth & development - including scholarships, clinical supervision, and CEUs
Employee perks and discounts
Gym memberships
Tuition at GCU and University of Phoenix
Car rentals
Bilingual pay differential
Qualifications
Minimum High school or GED equivalent is required.
At least two (2) years of prior customer service in a high-volume call center or medical setting required. Minimum of one (1) year healthcare triage experience preferred.
Knowledge in call center production metrics and management.
Medicare/Medicaid/Insurance experience Is necessary.
Well-developed critical thinking and analytical abilities, and time management, organizational, conflict resolution and judgement skills
Understanding of medical terminology and billing. Proficiency using Microsoft Office suite including Outlook.
NextGen electronic health record software and Cisco telecommunication system experience a plus; Microsoft proficiency with a focus on spreadsheet creation preferred.
This role is a non-driving position. This position is performed at one location and does not require travel to various Terros Health centers. May be 18 years of age and with less than two years' driving experience or no driving experience.
Must pass a TB Test
Physical demands of this position are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
SOMA - Standardized Patient (Mesa, AZ)
Patient service representative job in Mesa, AZ
A.T. Still University's School of Osteopathic Medicine in Arizona (ATSU-SOMA) seeks applications for non-exempt Standardized Patients (SPs) to work at the Mesa, Arizona campus. A Standardized Patient is an individual who accurately and consistently portrays a medical patient with various affects and complaints and will participate in simulated office visits where medical students ask medical history questions and/or conduct basic, non-invasive physical exams. They will work closely with various Patient Proctors who will mentor and evaluate their performance and progress. Memorization of patient scripts and participation in Zoom trainings may be required prior to the scheduled encounter events.
**There is no guarantee of work or hours. Please note that Standardized Patient positions are only filled on an as-needed basis.**
**Physical Requirements:**
Ability to repeatedly bend, twist and stretch as well as freely and quickly move on and off an exam table without assistance and the ability to occasionally lift up to 40 pounds.
**Other Requirements:**
+ Access to and ability to use reliable technology is required.
+ Must be highly dependable, punctual and flexible with scheduling.
+ Must work well with others and display a professional attitude and appearance at all times.
+ Must be willing to wear a patient gown with only undergarments underneath, and at times the gown will be removed to allow for the physical exam.
+ Must be willing to be videotaped during simulations.
+ Must have access to reliable transportation and will report to the ATSU Community Health Center where hired for their SP encounters.
A.T. Still University (ATSU) does not discriminate on the basis of race, color, religion, ethnicity, national origin, sex (including pregnancy), sexual orientation, age, disability, or veteran status in admission or access to, or treatment or employment in its programs and activities.
In demonstrating mutual respect for all members of the ATSU community, ATSU is an Equal Employment Opportunity (EEO). Meeting this mission requires serving together in mutual respect of one another's functions and each person's importance as an individual.
Provider Patient Concierge Rep
Patient service representative job in Mesa, AZ
Job Description
Responsibilities
Artificial Intelligence; Advanced Technology; The very best in patient care. With decades of expertise, we are
Leading Radiology Forward
. With dynamic cross-training and advancement opportunities in a team-focused environment, the core of our success is its people with the commitment to a better healthcare experience. When you join us as a
Provider Patient Concierge
Representative
you will be joining a dedicated team of professionals who deliver quality, value, and access in the 21st century and align all stakeholders- patients, providers, payors, and regulators to achieve the best clinical outcomes.
You Will:
Ability to offer concierge level service to pre-selected patients (cancer patients, claustrophobic, children, disabled, elderly, nervous, etc.)
Provide exceptional level of customer service to select physician offices including targeted IPA contracted providers, as well as provider offices interested in receiving additional and high-level customer service/support.
Assisting with designated direct site scheduling and prior authorizations for advanced imaging studies.
Provides Special Handling, VIP and support to Medical Groups/IPA providers and their staff with scheduling, stat request, medical records, reports, etc.
Marketing Concierge
Provide Sales field calls to referring physicians
Responsible for working with Sales/Marketing/Communications team at Health fairs, forums, group informational talks, etc.
Provide set up and assistance with Physician Portal
Assist Marketing Director in customer service trainings, customer service follow ups, constant in-house trainings, for the region, as well as other in-house events
Provide educational information and assisting in campaign roll-outs to selected providers and patients
Responsible for working with Marketing Director to roll out monthly/quarterly physician facing focused marketing campaigns (Areas of focused improvement, BCAM, PCAM, pediatrics, LDCT Lung, high risk and genetics program, etc.)
If You Are:
Passionate about patient care and exercise sound judgement and an ability to remain professional in all situations.
You demonstrate effective and professional communication, interpersonal skills and respect with patients, guests & colleagues.
You have a structured work-approach, understand complex problems and you are able to prioritize work in a fast-paced environment.
To Ensure Success in This Role, You Must Have:
2 years in Medical, hospitality, Marketing/Public Relations industry preferred
Excellent customer service skills
At least 2 years experience in training and presenting information to groups/individuals
Strong organizational skills
Strong working knowledge of MS Word, Excel, PowerPoint
We Offer:
Comprehensive Medical, Dental and Vision coverages.
Health Savings Accounts with employer funding.
Wellness dollars
401(k) Employer Match
Free services at any of our imaging centers for you and your immediate family.
Associate Customer Service Representative - Credit Cards
Patient service representative job in Phoenix, AZ
About this role:
Wells Fargo is seeking an Associate Customer Service Representative in Consumer Lending. Consumer Lending businesses empower millions of customers to achieve their dreams every day. Whether it's buying a home, purchasing a car, funding a significant purchase, or making important daily credit card purchases, Consumer Lending provides important credit products and services that help our customers succeed. The group includes Home Lending; Auto; Cards, Retail and Merchant Services; Personal Lending; Consumer Lending Control; and Consumer Lending Shared Services. Find out why we're the #1 financial services company to grow YOUR career. Apply today.
In this role, you will:
Support customers and seek ways to improve inquiries or issues from customers with empathy regarding financial products and services through a variety of channels such as phone, text, chat, video chat and other lines of communication in a fast-paced, high-volume environment
Perform routine tasks such as answering inquiries, resolving problems and providing a best-in-class customer experience while adhering to work guidelines, policies, and regulations and navigating multiple computer systems
Regularly receive direction from supervisor and escalate questions and issues to more senior employees
Interact with team on basic information, plus internal or external customers
Required Qualifications:
6+ months of Customer Service, Financial Services or Contact Center experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Desired Qualifications:
Ability to provide strong customer service while listening, eliciting information efficiently, comprehending, and resolving customer issues.
Ability to execute in a fast paced, high demand, metric driven call center environment.
Excellent verbal, written, and interpersonal communication skills with integrity and a high level of professionalism with all levels of employees and customers, while maintaining attention to detail and accuracy.
Military experience resolving complex issues via written or verbal communication, including but not limited to, supply action requests, updating personnel records, answering benefit or pay questions, resolving errors, researching questions and other needs as requested by customers.
Ability to meet or exceed business goals and objectives and navigate multiple computer systems, applications, and utilize search tools to find information.
Knowledge, understanding and experience of internet, mobile, and social media technology.
Job Expectations:
Must be able to attend full duration of required classroom training period
Ability to work additional hours as needed
Must work on-site at the location posted
This position is not eligible for Visa sponsorship
Training Schedule:
Classroom training will be for 8 weeks, Monday-Friday, 8:30 am - 5:00 pm. Work schedule after classroom training will be provided prior to start date.
We're open 24 hours, 7 days a week.
Your regular work schedule will be based on business need and will include working a weekend day and some holidays.
Job Location:
2150 W Pinnacle Peak Road, Phoenix, AZ 85027
Posting End Date:
6 Dec 2025
*Job posting may come down early due to volume of applicants.
We Value Equal Opportunity
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
Registration Specialist
Patient service representative job in Phoenix, AZ
As a vital first point of contact for patients, the Registration Specialist ensures every visit begins with accuracy, efficiency, and exceptional service. Under the guidance of the Patient Registration Manager, this role oversees the full registration process- from verifying insurance and eligibility to completing required authorizations and preparing appointment documentation. The specialist proactively identifies potential funding sources for uninsured patients and ensures all AHCCCS verifications are completed promptly. Working closely with management and cross-functional teams, this position helps resolve registration or billing concerns that could affect reimbursement, contributing directly to a smooth patient experience and the financial health of the organization. # Hourly Pay Rate: $18.24 - $26.90 # Qualifications Education: Requires#a high school diploma or GED certificate. Experience:# Requires one to two (1-2) years of general clerical, customer service, or medical experience preferably in a healthcare environment involving data reconciliation. Insurance verification and Medicaid eligibility experience are highly desirable. Knowledge, Skills, and Abilities: Must have the ability to float to various facilities and locations across the valley. Prefer knowledge and understanding of DES/AHCCCS programs and eligibility factors. Requires excellent data entry skills including, 10-key by touch, and the ability to type 30 words per minute accurately. Basic Math Skills are required. Must be able to demonstrate interviewing and investigative techniques in order to obtain information that may not be offered. Must possess good interpersonal and communication skills both verbally and in writing including knowledge of basic grammar, spelling # punctuation. Requires the ability to read, write, and speak effectively in English. Critical thinking skills are strongly preferred. Must be able to handle multiple tasks simultaneously.# Bilingual preferred.
As a vital first point of contact for patients, the Registration Specialist ensures every visit begins with accuracy, efficiency, and exceptional service. Under the guidance of the Patient Registration Manager, this role oversees the full registration process- from verifying insurance and eligibility to completing required authorizations and preparing appointment documentation. The specialist proactively identifies potential funding sources for uninsured patients and ensures all AHCCCS verifications are completed promptly. Working closely with management and cross-functional teams, this position helps resolve registration or billing concerns that could affect reimbursement, contributing directly to a smooth patient experience and the financial health of the organization.
Hourly Pay Rate: $18.24 - $26.90
Qualifications
Education:
* Requires a high school diploma or GED certificate.
Experience:
* Requires one to two (1-2) years of general clerical, customer service, or medical experience preferably in a healthcare environment involving data reconciliation.
* Insurance verification and Medicaid eligibility experience are highly desirable.
Knowledge, Skills, and Abilities:
* Must have the ability to float to various facilities and locations across the valley.
* Prefer knowledge and understanding of DES/AHCCCS programs and eligibility factors.
* Requires excellent data entry skills including, 10-key by touch, and the ability to type 30 words per minute accurately.
* Basic Math Skills are required.
* Must be able to demonstrate interviewing and investigative techniques in order to obtain information that may not be offered.
* Must possess good interpersonal and communication skills both verbally and in writing including knowledge of basic grammar, spelling & punctuation.
* Requires the ability to read, write, and speak effectively in English.
* Critical thinking skills are strongly preferred.
* Must be able to handle multiple tasks simultaneously.
* Bilingual preferred.
Scheduling Specialist, Sales
Patient service representative job in Tempe, AZ
Job Description
About Us
Express Flooring, a leading provider of residential and commercial flooring solutions in multiple states, is seeking highly spirited and dedicated professionals to join our team in various positions. Our mission is to deliver a superior floor covering experience to our customers by offering top-quality products, professional installation, and unparalleled customer service.
As a rapidly expanding company, we are always looking for ambitious individuals who are not just looking for a job, but a rewarding career. We value problem solvers who are passionate about finding innovative solutions to challenges. At Express Flooring, we care deeply about our employees and strive to provide unlimited potential for growth, job security, highly competitive earnings, and comprehensive benefits packages for our full-time employees
About the Role
Our call center is the engine that drives our success. As a fast-growing, results-driven team, we leverage state-of-the-art technology in a modern, centralized office to connect with homeowners interested in home remodeling projects.
As a Scheduling Specialist, you will be one of the first voices customers hear when interacting with Express Flooring. You'll speak with inbound and outbound leads-no cold calling-and schedule qualified in-home appointments for our Design Consultants. Bring a confident, persuasive sales voice that leans on active listening and insightful questions to connect with customers and lead them forward in the process.
Job Type: In-Person - Full-Time
Compensation: $20/hr base + commission (average earning potential $60,000+ per year)
Schedule: Must be available to work shifts within office hours, including one weekend shift:
Monday - Thursday: 6:00 am - 9:00 pm
Friday: 6:00 am - 8:00 pm
Saturday - Sunday: 6:00 am - 6:00 pm
What You'll Do
Speak with potential customers via inbound and outbound calls to schedule qualified in-home appointments.
Engage with homeowners who request information on our products and services; create urgency and guide them to the next step.
Ensure that customer needs align with the company's capabilities, maximizing the potential for our Design Consultants to close sales during in-home visits.
Use our CRM to record interactions, update customer details, and manage call dispositions.
Meet or exceed performance-based metrics, including appointment conversion rates and quality of customer interactions.
Deliver an exceptional first impression and uphold the Express Flooring customer experience.
What You'll Bring
High-energy, outgoing, and ambitious personality.
Determination and consistency with strong follow-through.
Passion for exceeding expectations and delivering great service.
Experience handling objections with confidence.
Eagerness to learn with solid computer skills and openness to coaching.
Reliability, professionalism, and the ability to thrive in a fast-paced environment.
Strong listening skills, attention to detail, and a patient, service-oriented mindset.
Adaptability and positivity when things get busy.
Why People Love Working Here
Supportive training and ongoing coaching to help you succeed.
Access to advanced training platforms that support your performance.
Lucrative earnings with competitive commission and industry-leading potential.
Fun, energetic team environment with room for growth.
Benefits & Perks
Comprehensive medical, dental, and vision plan options
Health Savings Account (with HDHP enrollment)
Health & dependent care flexible spending accounts
Company-paid basic life insurance
Voluntary supplemental life insurance
Company-paid short-term disability insurance
Voluntary long-term disability
Company-paid Accident and Hospital Indemnity
401(k) with company match (Pre-tax & Roth options)
Paid PTO, bereavement leave, and maternity leave
7 company-paid holidays
Employee Assistance Program (EAP)
Ready to Apply?
If you're excited to help homeowners take the first step in transforming their homes and want to grow within a high-performing call center team, we'd love to hear from you.
Click Apply to get started.
Full compensation packages are based on candidate experience and relevant certifications.
Compensation Range$20-$22 USD
Express Flooring is committed to a diverse and inclusive workplace. Express Flooring is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Patient Access Specialist - Specialty Pharmacy
Patient service representative job in Phoenix, AZ
This role works directly with healthcare providers & insurance plans/payers to gather information about a patient's insurance and the coverage provided for a specific pharmaceutical product. The Patient Access Specialist will support the healthcare providers addressing questions regarding coding and billing and navigating complex reimbursement issues. This position also provides support for Prior Authorizations (PA) for an assigned caseload and helps navigate the appeals process to access medications.
Ensure cases move through the process as required in compliance with company requirements and the organization's defined standards and procedures; in a manner that provides the best level of service and quality
Conduct benefit investigations for patients by making outbound phone call to payers to verify patient insurance benefit information, navigate complex reimbursement barriers and seek resources to overcome the barriers
Verify patient specific benefits and document specifics including coverage, cost share and access/provider options
Identify any coverage restrictions and details on how to expedite patient access
Document and initiate prior authorization process and claims appeals
Report any reimbursement trends or delays in coverage to management
Act as a liaison for field representatives, health care providers and patients
Requirements
In-depth understanding and experience with Major Medical & Pharmacy Benefit Coverage
2 to 3 years of benefit investigation involving the analysis and interpretation of insurance coverage
2 to 3 years of experience interacting with healthcare providers in regard to health insurance plan requirements
Excellent verbal communication skills and grammar
Salesforce system experience preferred
Competencies
Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.
Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
Benefits
Voted Top Work Places in Orlando 3 years in a row, AssistRx understands that the key to success is our fantastic team members. AssistRx has engineered the perfect blend of technology and talent to deliver best in class results. We believe that access to specialty therapies transforms lives and is achieved through the powerful combination of our people and technology. Want to know more? Follow us on LinkedIn to find out how our team members are #TransformingLives.
Impactful Work: Join a team that is at the forefront of revolutionizing healthcare by improving patient access to essential medications.
Career Growth: We prioritize a “promote from within mentality”. We invest in our employees' growth and development via our Advance Gold program, offering opportunities to expand skill sets and advance within the organization.
Innovation: Contribute to the development of groundbreaking solutions that address complex challenges in the healthcare industry.
Paid Time off & Holidays: Preloaded PTO: 100 hours (12.5 days) PTO upon employment, *prorated based on start date, increasing to 140 hours (17.5 days) upon anniversary. Plus 9 paid holidays annually.
Work Hard, Play Hard: Tenure vacation bonus: $1,000 upon 3-year anniversary and $2,500 upon 5-year anniversary.
Full Benefits: Medical, dental, vision, life, & short-term disability insurance, Matching 401(k) with immediate vesting
Collaborative Environment: Work alongside talented professionals who are dedicated to collaboration, learning, and pushing the boundaries of what's possible.
Tell your friends about us! If hired, receive a $750 referral bonus!
Wondering how we recognize our employees for delivering best in class results? Here are some of the awards that our employees receive throughout the year!
#TransformingLives Honor: This quarterly award program is a peer to peer honor that recognizes and highlights some of the amazing ways that our team members are transforming lives for patients on a daily basis.
Values Award: This quarterly award program recognizes individuals who exhibit one, or many, of our core company values; Excellence, Winning, Respect, Inspiration, and Teamwork.
Vision Award: This annual award program recognizes an individual who has gone above and beyond to support the AssistRx vision to transform lives through access to therapy.
AssistRx, Inc. is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors, or any other protected categories protected by federal, state, or local laws.
All offers of employment with AssistRx are conditional based on the successful completion of a pre-employment background check.
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. Sponsorship and/or work authorization is not available for this position.
AssistRx does not accept unsolicited resumes from search firms or any other vendor services. Any unsolicited resumes will be considered property of AssistRx and no fee will be paid in the event of a hire.
Auto-ApplyProvider Patient Concierge Rep
Patient service representative job in Mesa, AZ
Job Description
Responsibilities
Artificial Intelligence; Advanced Technology; The very best in patient care. With decades of expertise, we are
Leading Radiology Forward
. With dynamic cross-training and advancement opportunities in a team-focused environment, the core of our success is its people with the commitment to a better healthcare experience. When you join us as a
Provider Patient Concierge
Representative
you will be joining a dedicated team of professionals who deliver quality, value, and access in the 21st century and align all stakeholders- patients, providers, payors, and regulators to achieve the best clinical outcomes.
You Will:
Ability to offer concierge level service to pre-selected patients (cancer patients, claustrophobic, children, disabled, elderly, nervous, etc.)
Provide exceptional level of customer service to select physician offices including targeted IPA contracted providers, as well as provider offices interested in receiving additional and high-level customer service/support.
Assisting with designated direct site scheduling and prior authorizations for advanced imaging studies.
Provides Special Handling, VIP and support to Medical Groups/IPA providers and their staff with scheduling, stat request, medical records, reports, etc.
Marketing Concierge
Provide Sales field calls to referring physicians
Responsible for working with Sales/Marketing/Communications team at Health fairs, forums, group informational talks, etc.
Provide set up and assistance with Physician Portal
Assist Marketing Director in customer service trainings, customer service follow ups, constant in-house trainings, for the region, as well as other in-house events
Provide educational information and assisting in campaign roll-outs to selected providers and patients
Responsible for working with Marketing Director to roll out monthly/quarterly physician facing focused marketing campaigns (Areas of focused improvement, BCAM, PCAM, pediatrics, LDCT Lung, high risk and genetics program, etc.)
If You Are:
Passionate about patient care and exercise sound judgement and an ability to remain professional in all situations.
You demonstrate effective and professional communication, interpersonal skills and respect with patients, guests & colleagues.
You have a structured work-approach, understand complex problems and you are able to prioritize work in a fast-paced environment.
To Ensure Success in This Role, You Must Have:
Ability to travel up to 50% during work week.
2 years in Medical, hospitality, Marketing/Public Relations industry preferred
Excellent customer service skills
At least 2 years experience in training and presenting information to groups/individuals
Strong organizational skills
Strong working knowledge of MS Word, Excel, PowerPoint
We Offer:
Comprehensive Medical, Dental and Vision coverages.
Health Savings Accounts with employer funding.
Wellness dollars
401(k) Employer Match
Free services at any of our imaging centers for you and your immediate family.
SOMA - Standardized Patient (Mesa, AZ)
Patient service representative job in Mesa, AZ
Part-time Description
A.T. Still University's School of Osteopathic Medicine in Arizona (ATSU-SOMA) seeks applications for non-exempt Standardized Patients (SPs) to work at the Mesa, Arizona campus. A Standardized Patient is an individual who accurately and consistently portrays a medical patient with various affects and complaints and will participate in simulated office visits where medical students ask medical history questions and/or conduct basic, non-invasive physical exams. They will work closely with various Patient Proctors who will mentor and evaluate their performance and progress. Memorization of patient scripts and participation in Zoom trainings may be required prior to the scheduled encounter events.
There is no guarantee of work or hours. Please note that Standardized Patient positions are only filled on an as-needed basis.
Physical Requirements:
Ability to repeatedly bend, twist and stretch as well as freely and quickly move on and off an exam table without assistance and the ability to occasionally lift up to 40 pounds.
Other Requirements:
Access to and ability to use reliable technology is required.
Must be highly dependable, punctual and flexible with scheduling.
Must work well with others and display a professional attitude and appearance at all times.
Must be willing to wear a patient gown with only undergarments underneath, and at times the gown will be removed to allow for the physical exam.
Must be willing to be videotaped during simulations.
Must have access to reliable transportation and will report to the ATSU Community Health Center where hired for their SP encounters.
A.T. Still University (ATSU) does not discriminate on the basis of race, color, religion, ethnicity, national origin, sex (including pregnancy), sexual orientation, age, disability, or veteran status in admission or access to, or treatment or employment in its programs and activities.
Patient Services Specialist
Patient service representative job in Mesa, AZ
At Revere Medical, we promise to provide care you can trust, outcomes you deserve, and a future you can count on. We are guided by our steadfast commitment to improving patient outcomes by empowering providers to deliver exceptional care needed to forge stronger, healthier communities. We are the leader in delivering patient-centered, provider-led services that improve patient outcomes and strengthen communities.
Is this you?
Are you motivated by helping people?
Are you committed to improving patient outcomes?
Do you enjoy collaborating with a team to ensure personalized patient care?
Do you want to improve the overall health of the community?
What you will bring:
* Provides exceptionally friendly customer service to every patient.
* Manages the office phone system: answering calls, transferring calls, and answering patients' questions.
* Scheduling patient appointments
* Collect co-payments from patients at check-in
* Prepares the office for patient appointments, including but not limited to verifying insurance, collecting co-pays, confirming appointments, and notifying patients of any special instructions before appointment.
* Ensures patient profile in the EMS system is up to date and accurate, ensuring the patients' needs are clearly communicated to staff before the appointment.
* Assist with any miscellaneous tasks to ensure the practice is presentable to incoming patients.
Requirements:
* Strong customer service skills and communication expected.
* High School Diploma or equivalent required.
* One to three years as a medical secretary preferred.
* Experience with EMR strongly preferred. (Athena a plus)
Unlock your Benefit Bundle!
Enjoy premium medical coverage with exclusive Revere discounts, a company-funded HSA, plus dental & vision plans to keep you smiling and seeing clearly.
Boost your future with a 401(k) + company match, and rest easy with company-paid life insurance.
Need flexibility? Our Vacation Exchange Program has you covered.
And that's just the beginning-much more awaits!
Why Revere Medical:
Revere Medical gives new life to clinics in need of tools, resources, and support so they can start delivering the personalized care their communities deserve. We're committed in supporting our colleagues by offering competitive benefits that contribute to your overall well-being.
Revere Medical does not discriminate in employment opportunities or practices on the basis of race, color, religion, gender, national origin, age, physical or mental disability, pregnancy, childbirth or related medical conditions, military service obligations, citizenship, sexual orientation, genetic information, or any other characteristic protected by applicable local, state, or federal law.
Patient Services Specialist
Patient service representative job in Gilbert, AZ
Full-time Description
Our World-Class Team Begins with YOU!
Barrow Brain and Spine is a physician-owned specialty practice focused in the areas of neurosurgery and advanced spine care. The practice encompasses 27 neurosurgeons, three physiatrists and performs more than 8,000 surgeries each year. This globally recognized group directs the Neurosurgery Residency Program at St. Joseph's Hospital in Phoenix, Arizona and serves more than 21,000 patients per year.
Do you have what it takes to be part of our World-Class team?
At Barrow Brain and Spine, each team member is dedicated to the highest levels of performance, integrity, collaboration, and commitment to patient care. These are not just words on a page, this is our culture. If you are looking for an extraordinary work environment dedicated to enhancing the lives of our patients and team members, we look forward to hearing from you.
As one of the largest private group practices in the US, BBS is looking for a Patient Services Specialist to join our Location! In general, the Patient Services Specialist will:
Prepare front office for daily activities.
Warmly greet patients, guests, vendors, and visitors
Ensure that all patient paperwork, demographics, and insurance information is up to date and correct.
Collects co-pay if necessary and issues receipt.
Notifies physician office and/or clinic staff of patient arrivals.
Maintains accurate and timely patient information in Athena One.
Answer telephones and transfers caller to appropriate staff member
Help create an extraordinary patient experience!
EXPERIENCE:
Prior experience in a medical office setting preferred but we are willing to train.
Comp & Benefits:
We offer a comprehensive compensation package. This includes benefit offerings you'd expect to see at a large company, all designed to help you take good care of yourself and your family. The benefits include:
Choice of two medical plans - HRA, HDHP/HSA options
Dental and Vision plan
Disability - short-term & long-term, 100% employer paid.
Basic Life/AD&D, 100% employer paid.
Voluntary Life/AD&D available for employee, spouse, and children
Voluntary Critical Illness and Accident coverage
Paid Time Off
Paid Holidays
Barrow Brain and Spine is proud to be an equal opportunity workplace.
Preferred method of response is via our Careers page: (Careers and Job Postings at Barrow Brain and Spine)
Patient Services Coordinator Home Health - Full-time
Patient service representative job in Scottsdale, AZ
Are you in search of a new career opportunity that makes a meaningful impact? If so, now is the time to find your calling at Enhabit Home Health & Hospice. As a national leader in home-based care, Enhabit is consistently ranked as one of the best places to work in the country. We're committed to expanding what's possible for patient care in the home, all while fostering a unique culture that is both innovative and collaborative.
At Enhabit, the best of what's next starts with us. We not only make it a priority to maintain an ethical and stable workplace but also continually invest in our employees. By extending ongoing professional development opportunities and providing cutting-edge technology solutions, we ensure our employees are always moving their careers forward and prepared to deliver a better way to care for our patients.
Ever-mindful of the need for employees to care for themselves and their families, Enhabit offers competitive benefits that support and promote healthy lifestyle choices. Subject to employee eligibility, some benefits, tools and resources include:
* 30 days PDO - Up to 6 weeks (PDO includes company observed holidays)
* Continuing education opportunities
* Scholarship program for employees
* Matching 401(k) plan for all employees
* Comprehensive insurance plans for medical, dental and vision coverage for full-time employees
* Supplemental insurance policies for life, disability, critical illness, hospital indemnity and accident insurance plans for full-time employees
* Flexible spending account plans for full-time employees
* Minimum essential coverage health insurance plan for all employees
* Electronic medical records and mobile devices for all clinicians
* Incentivized bonus plan
Responsibilities
Schedule patients to branch field clinicians. Communicate with field staff, patients, physicians, referral sources, caregivers, and other service providers in order to maintain proper care coordination and continuity of care. Manage the on-call notebook and hospitalization logs to enhance communication among stakeholders.
Qualifications
* Must possess a high school diploma or equivalent.
* Must either 1) be a licensed practical or vocational nurse in the state in which they currently practice, with at least one year of clinical experience in a healthcare setting; or 2) have at least one year of home health, hospice, or pediatric experience within the last 24 months, and have a demonstrated understanding of staffing and scheduling requirements related to home care services.
* Must have basic demonstrated technology skills, including operation of a mobile device.
Education and experience, preferred
* Previous experience in home health, hospice, or pediatrics is preferred.
Requirements*
* Must possess a valid state driver license
* Must maintain automobile liability insurance as required by law
* Must maintain dependable transportation in good working condition
* Must be able to safely drive an automobile in all types of weather conditions* For employees located in Oregon, requirements related to driving are not applicable unless employee has a clinical license
Additional Information
Enhabit Home Health & Hospice is an equal opportunity employer. We work to promote differences in a collaborative and respectful manner. We are committed to a work environment that supports, encourages and motivates all individuals without discrimination on the basis of race, color, religion, sex (including pregnancy or related medical conditions), sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, military service status, citizenship, genetic information, or other protected characteristic. At Enhabit, we celebrate and embrace the special differences that makes our community extraordinary.
Auto-ApplyOutbound Scheduling Specialist
Patient service representative job in Phoenix, AZ
Job DescriptionBenefits:
401(k) matching
Company parties
Dental insurance
Health insurance
Paid time off
Outbound Scheduling Specialist Are you a people person with a passion for providing great customer service? We're looking for an energetic and motivated Customer Service Representative to join our team! In this role, your primary responsibility will be making outbound calls to potential and existing customers to offer free tree evaluations. Youll be the first point of contact in helping homeowners understand the value of proper tree care and connect them with our expert arborists for a no-obligation assessment.
Key Responsibilities:
Make outbound calls to homeowners from a provided list
Introduce our tree care services in a friendly and informative way
Explain the benefits of a free tree evaluation
Schedule appointments for certified arborists to visit and assess customers trees
Answer basic questions and handle any initial concerns
Maintain accurate records of calls and customer responses
What Were Looking For:
High school diploma or equivalent
Strong communication skills and a confident phone presence
Positive attitude and a customer-first mindset
Ability to handle rejection professionally and stay motivated
Comfortable working with call scripts and customer tracking tools
Previous customer service or sales experience is a plus, but not required
Schedule is Monday - Friday, with four days from 8:00AM - 5:00PM, and a flex-day from 8:00AM - 2:00PM (this is an in-office position only)
Ability to reliably commute to our office near Pinnacle Peak and 21st Ave in Phoenix, Arizona
Compensation: $19.00 an hour, plus bi-weekly bonus
Perks:
Paid training
Supportive team environment
Opportunities for growth and bonuses based on performance
Benefits:
Medical Insurance
Dental Insurance
Paid Company Holidays
One Week Paid Time Off
401k