Patient service representative jobs in Charlotte, NC

The Gardner-Webb University College of Health Sciences seeks Standardized Patients (SPs) to work with our students during Objective Structured Clinical Examinations (OSCEs) and/or simulated clinical experiences. This is a part-time, temporary position in which we are building a pool of applicants to use as needed throughout the year. The College of Health Sciences includes students from the Department of Exercise Science, Department of Physician Assistant Studies, Hunt School of Nursing, and School of Psychological Science and Counselor Education. Each health science program is designed to be practice-oriented while developing in students an aptitude for knowledgeable and nurturing patient care. The mission of the College of Health Sciences is to prepare graduates for employment in various healthcare fields by providing a rigorous, evidence-based education in a Christ-centered, interprofessional, and collaborative environment. Graduates of the College of Health Sciences will be prepared to provide service-oriented leadership within diverse healthcare settings. The standardized patient will play the role of acting as a patient while the health science student interviews, performs a physical exam, assesses, and/or develops a plan for the patient's presenting complaint. For each OSCE or simulated clinical experience, the SPs are provided a written script describing the patient's symptoms to prepare for their role. Applicants should feel comfortable in an acting role with the expectation of memorizing scripts.

The Referral Scheduling Specialist processes orders and referrals to our providers and will observe and comply with medical insurance network guidelines and authorization requirements. In addition, they will be responsible for the following: Answer all incoming referral calls and process accordingly. Schedule incoming referral office appointments. Create and build patient charts in NextGen EPM system. Accurately enter required patient demographics (race, language, ethnicity, social security number, email address, referring provider etc.) into NextGen EPM system. Create referrals for Phreesia referral dashboard. Maintain and update referrals within the Phreesia referral dashboard. Initiate insurance verification process to confirm insurance eligibility. Process and review referral documents and add to patients chart. Obtain practice referral and / or pre-certification necessary for patients for internal and external referral appointments or orders. Communicate information pertaining to practice referral and / or pre-certification to patients, external medical offices and internal staff through Phreesia referral dashboard. Prioritize patient messages, referrals, and requests for prior authorizations according to their urgency. Develop and maintain data management systems, e.g., a tickler file, which enhances his/her capability to track patient referrals, authorization requests or messages effectively and efficiently, thereby ensuring the provision of comprehensive health care services to our patients. Maintain and routinely update patients' medical records with documentation related to referrals and phone messages that is pertinent, appropriate and concise. Educate and/or advise patients regarding care related issues, (within the scope of his/her training and job duties), in a safe, effective and appropriate manner. As requested, assist with the development or revision of protocols related to message and referral management. As requested, collect, aggregate and display data for Quality Assurance monitoring, Quality Improvement activities, reports, clinical plans, or other program efforts. Prepare reports and other documentation as required. Adhere to SSC Core Values: Trust Respect Integrity Clear Communication Collaboration

This role is responsible for delivering exceptional customer service experiences, including accurate, timely, and effective communication and execution of relational and transactional activities among internal and external customers. Your day-to-day... * Engage in communication platform, including but not limited to, CRM activities, customer touchpoint activities, phone interaction, email, and additional customer communication post-setup and throughout the customer lifecycle. * Interact with other staff to facilitate and execute proper account creation, shipment validations, and tracking, along with general operations and administrative functions. * Interacting with customers and cross-functional associates through handling customer requests, research, and preparing management reports and spreadsheets. * Perform account receivable activities including payment processing, collection activities in relation to past due accounts, sales tax inquiries, consolidation of accounts, invoices, and statements inquiries. * Maintenance activities of existing customers, including but not limited to, scent changes, account maintenance, RMAs, credit memos, contracts, accounts receivable, and operational activities around customer shipments. * Accurately prepare, distribute, and track all forms and related documentation associated with accounts and other business demands. * Monitor accounts from creation through the entire lifecycle, managing issues and escalating as necessary. * Participate in team meetings, bringing information about activities and transactions to the team for review, reporting of issues, and adherence to general procedures and practices. * This position will also support other ScentAir departments and positions throughout the customer lifecycle, with a focus on building relationships within the initial association between ScentAir and the customer. Who we are looking for... * Associate's Degree OR 2+ years of experience in the related field. * Previous experience managing account relationships. * Strong Microsoft Office skills (Excel required) and general computer skills. * Project and time management skills. * Interpersonal skills - relates well to people at all levels; builds appropriate rapport; uses diplomacy and tact. * Excellent analytical/problem-solving skills. Detail-oriented with exceptional time management and multi-tasking ability * Knowledge of Salesforce is a plus. What you bring... * You are Self-Sufficient * You are Reliable * You are an Excellent Communicator * You are good at Problem Solving * You are Organized Be part of something scent-sational! * Competitive pay * Medical, dental, vision, and life insurance * Company matched 401k * Fun, team-focused hybrid work environment in a clean, modern office space * Employee driven community outreach program Success in this position would lead to higher satisfaction and improved communication with ScentAir customers. The position has a primary responsibility to support internal and external customers through management and maintenance of existing customer interface, requests, and relationships, as well as assisting the customer care team to onboard all clients, assure client contract accuracy, mitigate past due accounts through proactive customer communications, management, and related activities.

The National Board of Examiners in Optometry (NBEO) is hiring part-time Standardized Patients to assist the organization. Founded in 1951, the National Board of Examiners in Optometry is an independent, non-governmental, non-profit organization whose examinations are universally accepted for optometric licensure in the United States and internationally. NBEO's mission is to protect the public by developing, administering, scoring, and reporting results of valid examinations that assess competence in optometry. NBEO has a full-time staff of 28 and utilizes over 100 optometrists as subject matter experts nationwide in support of its examination programs. NBEO is one of the few national boards in any profession with a repertoire of exams that include computer-based tests, an advanced competence exam, and clinical skills test using standardized patients at the National Center of Clinical Testing in Optometry (NCCTO). We work to maintain the best possible environment for our employees, where people can learn and grow with the organization. We strive to provide a collaborative, creative environment where each person feels encouraged to contribute to our processes, decisions, planning and culture. This role is a part-time, onsite position based in Charlotte, NC. Pay Starting at $17.00 per hour Highlights: Participate as a standardized patient in an optometric licensure examination. In this role you will be trained to sit for examinees by simulating a patient with symptoms or problems, as well as participating in clinical optometric procedures of an eye examination. The typical work week ranges from 12-24 hours, depending on scheduling needs. $500 retention bonus after 3 months of successful employment! See full job description below. Reporting to the NCCTO Site Manager, Standardized Patients are responsible for maintaining a highly standardized testing environment for candidates to high-stakes licensure examinations. Essential Duties and Responsibilities include the following: Participate in the clinical skills exam performed by Optometry candidates Anterior Segment procedures include: Biomicroscopy-an evaluation of the eyelids, eyelashes, lacrimal drainage, conjunctiva, sclera, cornea, anterior chamber, iris, crystalline lens and includes upper lid eversion Goldmann Applanation Tonometry-a measurement of the intraocular pressure Gonioscopy-a procedure using a type of contact lens to assess the relative openness of the anterior chamber angle Posterior Segment procedures include: Binocular Indirect Ophthalmoscopy-an assessment of the peripheral retina Dilated Biomicroscopy and Non-Contact Fundus Lens Evaluation-includes evaluation of the lens, vitreous, and retina including the optic nerve and macula Portray real-life patients to simulate symptoms or problems Serve as a proctor for the Injections Skill Exam, the Laser and Surgical Procedures Exam and Posterior Segment Skills of the Part III PEPS exam when requested. Properly complete a checklist before and after testing as part of standard operating procedures Clean optometric equipment following specific protocols Assess candidate performance based on scoring criteria set for this position Maintain strict confidentiality of all secure exam materials and information and candidate information Report any testing abnormalities or candidate issues promptly Consistently adhere to training and standardization requirements Qualifications: High School Diploma or GED Additional General Skills Required: Demonstrate reliability and punctuality; Pay great attention to detail before, during, and after testing administrations; Exhibit excellent communication and listening skills; Provide appropriate feedback regarding a candidate's performance; Follow appropriate protocols for the video and audio recording of exam performances for scoring and education purposes; Contribute as a team player based on organizational needs

The Patient Services Coordinator (PSC) serves as the main administrative contact for both patients and clinicians at their assigned center to ensure that the center runs smoothly daily. The PSC will provide excellent clinician and patient support in a pleasant working environment that embody our core values: ICARE-Integrity, Community, Accountability, Results, Enthusiasm. A detailed description of role responsibilities are outlined below. Administrative Responsibilities: • Telephone management: Answer incoming phone calls, assist caller with all requests, connect with other departments when necessary, retrieve and process voice mails, relay all messages to appropriate individuals within 1 business day • Learn, become proficient and utilize all MPCC systems (AMD, MEND, PETAL, Five9, Company Portal) • Maintain the center environment to ensure clinician, patient, and shared spaces are used appropriately and kept clean • Adhere to the Missed Visit Report SOP responsibilities as outlined • Adhere to the Medical Records Policies and Procedures responsibilities as outlined • Coordinate lunches with pharmaceutical representatives and Center Directors on center calendar • Order center and clinical supplies • Maintain current stock of clinician appointment cards • Check email and respond to received emails and Teams messages • Attend all meetings and trainings as assigned Responsibilities to Clinicians: • Task clinician messages that need their attention (non-medication patient questions) using the SBAR communication format • Forward all important patient or referring clinician correspondence to clinician in timely manner • Task MST messages that need their attention (medication related questions) • Process and send out pharmacogenetic testing • Process and send out drug screens • Administer computerized testing for patients and upload results (CNS-VS and Qb) • Confirm that Center calendar is current with team member time off requests Patient Responsibilities: • Greet patients professionally and respectfully upon entering by adhering to the MPCC Service Excellence Standards • Check- in patients and ensure clinician is notified of patient's arrival • Obtain all new patient paperwork, a copy of a photo ID and insurance card (front and back) < OR> • Confirm each patient's demographic information at each visit (insurance, address, phone number, email) • Collect the patient's payment for DOS, existing balance and any other payment required. • Upload patient notes, information, etc. into the patient's charts in AMD • Notify Prior Authorization department of any requests and follow up as needed • Prepare, scan, transmit letters and/or documentation as needed • Manage wait list for patients requesting a sooner appointment • Schedule and reschedule appointments as necessary Requirements for Position: • Travel to different locations and act as additional coverage as needed (primarily float position) • Excellent communication skills, both verbal and written • Organized with an ability to multi-task • Ability to maintain calm and professional demeanor in potentially stressful situations. • Ability to problem solve • At least 1 - 2 years working in an office setting (preferably medical) Proficient computer and software skills Physical Demands and Work Environment: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical Demands: While working the essential functions of this job, the employee is occasionally required to stand, walk, sit, lift, carry, use hands to handle or feel objects, tools or controls, reach with hands and arms, climb stairs, balance, stoop, kneel, crouch or crawl, talk, hear and lift and/or move up to 40 pounds. Work Environment: While performing the essential functions of the job, the team member comes in contact with patients in a wide variety of circumstances. The team member may be exposed to unpleasant situations including accidents, injuries, illnesses, patient elements and varying or unpredictable situations.

Metrolina Nephrology Associates is the region's most recognized and experienced nephrology group. The practice has been on the forefront of the treatment and management of kidney disease for more than 40 years. Our extensive network of providers and offices allow our practice to deliver care in an atmosphere that is personal, patient centered, and compassionate. It is our mission to provide the most comprehensive nephrology services available with a personal commitment to enhance our patients' quality of life through professional activity and dedication. To attract the best and the brightest, Metrolina has competitive wages and benefits and a generous paid time off package beginning in your first year of employment: 4 weeks (accrued) paid time off PLUS 7 additional paid holidays! We offer two medical plans, employer paid employee dental, vision, employer paid basic life insurance, voluntary life, disability, critical illness, accident, pet insurance and more! We also have a generous 401k plan with two entry dates after 90 days of employment. Voted by employees as a Best Places to Work in Healthcare by Modern Healthcare 3 years running. A non-exempt position responsible for working directly with patients and their families to discuss any questions regarding appointments, checking in, checking out, collecting co-pays and insurance information. Duties include but not limited to: Demonstrates proficiency in the use of Phreesia, Allscripts PM and Allscripts EMR Confirms and enters current insurance information Collects and verifies patient demographic and insurance information Secures updated annual HIPAA forms Collects co-pays and co-insurance prior to services being rendered. Reconciles payments daily. Acknowledges patient arrival in the Practice Management System Activates lab orders Greets and guides patients through the registration process Answers and processes incoming calls asking appropriate questions for optimal direction. Delivers clinical updates to patients experiencing extended wait times Follow My Health Portal Encourages survey completion Schedules follow up appointments utilizing recall when necessary Schedules lab appointments Enters outgoing referral orders Reconciles encounter forms Requirements High School Diploma or equivalent. Minimum of two years' experience in customer service, with at least 6 months of experience in a health care setting. Patient representative experience preferred. Knowledge of the health care field and medical office protocols/procedures. Knowledge of specific assisting tasks related to the particular medical practice. Knowledge of information that must be conveyed to patients and families. Knowledge of legal and ethical considerations related to patient information.

Why Wells Fargo: Are you looking for more? Find it here. At Wells Fargo, we're more than a financial services leader - we're a global trailblazer committed to driving innovation, empowering communities, and helping our customers succeed. We believe that a meaningful career is much more than just a job - it's about finding all of the elements to help you thrive, in one place. Living the Well Life means you're supported in life, not just work. It means having robust benefits, competitive compensation, and programs designed to help you find work-life balance and well-being. You'll be rewarded for investing in your community, celebrated for being your authentic self, and empowered to grow. And we're recognized for it - Wells Fargo once again ranked in the top three - making us the #1 financial services employer - on the 2025 LinkedIn Top Companies list of best workplaces “to grow your career” in the U.S. Join us! About this role: Wells Fargo is seeking an Associate Customer Service Representative in Everyday Banking Find out why we're the #1 financial services company to grow YOUR career. Apply today. CSBB Operations delivers a diverse set of foundational operational and contact center services for the enterprise and to consumer, small business, and wholesale customers, providing stability, scalability, and security for Wells Fargo. Services include deposits, payments and ATM operations, global fraud and claims, account reconciliation, cash vault services, mail and courier solutions, print and image services, unclaimed property processing, legal order processing, estate care, and voice, email, chat, and social media services for consumer and small business customers. In this role you will: Support customers and seek ways to improve inquiries or issues from customers with empathy regarding financial products and services through a variety of channels such as phone, text, chat, video chat and other lines of communication in a fast-paced, high-volume environment Perform routine tasks such as answering inquiries, resolving problems and providing a best-in-class customer experience while adhering to work guidelines, policies, and regulations and navigating multiple computer systems Regularly receive direction from supervisor and escalate questions and issues to more senior employees Interact with team on basic information, plus internal or external customers Required Qualifications: 6+ months of Customer Service, Financial Services or Contact Center experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Desired Qualifications: Ability to provide strong customer service while listening, eliciting information efficiently, comprehending, and resolving customer issues Ability to execute in a fast paced, high demand, metric driven call center environment Excellent verbal, written, and interpersonal communication skills with integrity and a high level of professionalism with all levels of employees and customers, while maintaining attention to detail and accuracy Military experience resolving complex issues via written or verbal communication, including but not limited to, supply action requests, updating personnel records, answering benefit or pay questions, resolving errors, researching questions and other needs as requested by customers Ability to meet or exceed business goals and objectives and navigate multiple computer systems, applications, and utilize search tools to find information Knowledge, understanding and experience of internet, mobile, and social media technology Job Expectations: Must be able to attend full duration of required training period This position is not eligible for Visa sponsorship Ability to work additional hours as needed Schedule may be eligible for a shift differential under the terms of the shift differential policy Must work on-site at the location posted Training and Work Schedule: Training class starts on 2/9 for 7 weeks. Training hours are 8:30 a.m. - 5:00 p.m. Monday - Friday. You are required to attend the full duration of this paid 7 weeks of training. We're open from Sunday - Saturday, 6:00 a.m. - 10:00 pm (EST). Your regular work schedule will be based on business need and will include working at least one weekend day and some holidays. Most schedules will be mid-shift or evening-shift. Posting Location: 1525 W W.T Harris Blvd Charlotte, NC 28262 @RWF22 Posting End Date: 23 Dec 2025 *Job posting may come down early due to volume of applicants. We Value Equal Opportunity Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements. Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process. Applicants with Disabilities To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo. Drug and Alcohol Policy Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more. Wells Fargo Recruitment and Hiring Requirements: a. Third-Party recordings are prohibited unless authorized by Wells Fargo. b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

Job Summary: This position provides support with the intake and processing of patients presenting for care, and other relative activities. (This is a full time position that will support the SouthPark office 8 am to 5 pm Monday to Friday) Primary Job Responsibilities/Tasks may include, but not limited to: * Schedule appointments in athena Net. * Prepare new patient charts and/or paperwork at patient presentation. * Greet patients and visitors in a professional and welcoming manner. Communicate with patient during visit as necessary. * Accurately perform registration process. * Ensure all requirements and fields are satisfied and complete. * Ensure patient is registered and educated on patient portal usage; distribute marketing materials as necessary. * Collect co-payments, outstanding balances, pre-payments, payment plans at Check-In according to organizational financial policies, provide receipt of payment. * Create Credit Card on File Contracts at Check-In. * Collect deductible, co-insurance, and payment for services not covered by insurance at Check-Out. * Work "Day End Review" report. * Answers inbound and/or makes outbound telephone calls as assigned and appropriately directs callers. * Schedule follow-up appointments. * Reconcile, balance, and close batches daily. * Accurately record messages. * Educate patients accurately and completely including utilizing the Patient Portal. * Document appropriately within athena Net to ensure regulatory requirements are met. * Monitor and check assigned Athena boxes and other assigned boxes for coverage. * Work at different Tryon office locations as needed. * For upcoming appointments without insurance on file or have Medicaid attempt to call patient two days prior in order to collect and verify insurance. * Verify eligibility and benefits for all patients daily. * Other duties as assigned. Requirements: * Completion of Hepatitis B Vaccine and Flu Vaccine Form will be required. Candidate may decline vaccination through declination form or may provide record of vaccination from previous employer. * Completion of TB test will be required. Education: * High school diploma; some college preferred Experience: * Minimum of one-year medical office or healthcare facility experience. * E.H.R. and Scheduling experience. * Experience serving customers in person and on the phone Physical Requirements: * Work consistently requires walking, standing, sitting, lifting, reaching, stooping, bending, pushing, and pulling. * Must be able to lift and support weight of 35 pounds in handling patients, equipment and supplies. * Dexterity in hands and fingers. * Ability to quickly respond to changing conditions and situations. * Ability to concentrate on details.

Throughout the past 30 years plus, MMC, one of the most trusted names in workforce management services, has successfully delivered strategic solutions to large and small businesses in numerous industries. We have built our reputation on partnering with our clients and candidates to achieve the desired results. Our recruiting professionals have extensive experience matching the right candidate, to the right client, for the right position. We provide the best opportunities to the most talented candidates in a multitude of industries. MMC is a privately owned business with corporate headquarters in Irving, Texas. With 2,000+ employees, working in 40+ states, MMC is able to support all United States locations, and some international locations. We appreciate your interest in reviewing this particular position and we encourage you to visit our website where you can always search and apply for opportunities at ************** Benefits with MMC Group MMC offers health insurance plans for our active candidates on assignment, including: Medical, dental, and vision coverage Life and disability insurance Additional voluntary benefits Join MMC and enjoy the support of a team that values your well-being, both on and off the job! MMC strives to ensure all job posting confirm details of the position, the rate of pay, and acknowledge medical benefits are offered. Get started on your career journey today! Apply to become a part of the MMC Team! We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. 🌐 Remote - Call Center Patient Access Specialist (PAS) 📍 Location: Remote 💵 Pay Rate: $19.50/hr. 🕐 Full-Time, Monday-Friday Do you thrive in a role that blends technical knowledge, healthcare coordination, and compassionate service? As a Call Center Patient Access Specialist (PAS), you'll be the go-to resource for patients and providers navigating manufacturer-sponsored programs. From claims and authorizations to reimbursement support, you'll help ensure timely, seamless access to care, all from a remote setting. ✅ Position Summary: Under the general supervision of an Operations Manager, the Call Center PAS provides advanced-level services to patients, caregivers, and providers participating in a manufacturer-sponsored healthcare access program. You'll work with sensitivity, urgency, and precision to manage inquiries, documentation, and program logistics. 🛠️ Primary Duties and Responsibilities: Deliver advanced support services, which may include: Billing and coding support Claims submission, tracking, and assistance Prior authorization support and follow-up Coordination of benefits Benefit verification result calls and welcome calls Advanced alternate coverage research Appeals and denials management Adverse event intake and reporting (as directed) Provide timely, accurate, and empathetic customer service to patients, providers, caregivers, and internal team members Escalate complex customer concerns following protocol Serve as a regional expert on payer trends, identifying and reporting delays or patterns in reimbursement (e.g., denials, pricing issues, or payment holds) Prepare and process necessary correspondence Coordinate with internal and external service providers to ensure adherence to program policy and service level agreements (SLAs) Maintain confidentiality of all patient-sensitive information in compliance with regulations Analyze moderately complex issues by reviewing multiple factors and exercising judgment based on standard operating procedures Work independently from a phone or system queue with minimal supervision Accept performance feedback and implement process improvements as directed Perform additional assigned duties, which may include general program services such as benefit verifications and patient assistance program (PAP) determinations 🎓 Experience & Education Requirements: High school diploma or GED required Broad training in relevant fields such as business administration, accounting, computer sciences, medical billing/coding, or customer service Completion of a two-year associate's degree program, technical vocational training, or an equivalent combination of education and experience 4+ years of directly related and progressively responsible experience required A two-year degree may substitute for 2 years of experience A four-year degree may substitute for 4 years of experience 🧠 Skills, Knowledge & Abilities Required: Excellent verbal and written communication skills Ability to build and maintain productive working relationships with internal and external partners Advanced interpersonal and customer service skills Strong organizational skills and attention to detail Solid mathematical and basic analytical skills Working knowledge of: Accounting principles Pharmacy operations Medical claims and terminology Familiarity with healthcare billing (preferred) Acceptable use of medical industry vernacular Proficiency in Microsoft Office applications, especially Excel, Outlook, and Word Ability to apply company policies and procedures to resolve a variety of issues with developing professional expertise 🏠 Remote Work Environment: Work is performed remotely in a professional home office The noise level is consistent with a typical office setting Reasonable accommodation is available to support individuals with disabilities 🖥 Equipment Options: Choose one of the following: * Client-Provided Equipment (limited availability) * Bring Your Own Device (BYOD) BYOD Requirements: Windows OS laptop or desktop only (no tablets or Apple products) External mouse (required) External keyboard (optional) Minimum of two total screens (e.g., laptop screen + external monitor) Must be connected to modem via Ethernet cable (wired internet) 🧘 ♀️ Physical & Mental Requirements: Sedentary work involving reaching, lifting, typing, finger dexterity, and repetitive motion Visual focus includes close vision, distance vision, and peripheral vision with ability to adjust focus 75% or more of the workday is spent on a computer Must be able to manage stressful situations calmly and professionally If you're ready to take ownership of critical healthcare access operations and empower patients on their treatment journey, apply now to join a compassionate, expert-driven remote team.

Department: 09168 SE Medical Group Division Operations - Central Referrals Status: Full time Benefits Eligible: Yes Hours Per Week: 40 Schedule Details/Additional Information: M-F, 8-5 Pay Range $20.40 - $30.60 Essential Functions Completes referrals for patients and coordinates with referring and receiving practices and/or departments. May coordinate and prepare financial estimates for patients. Obtains all authorizations needed. Directs patients to providers in their insurance plan. Reviews benefits and educates patient on insurance coverage. Coordinates and schedules surgical procedures, diagnostic testing, or other services within various departments with internal and ancillary providers. Reviews schedules and confirms schedules are accurate and time is properly allocated. Follows up on all referrals to ensure no care gaps. Physical Requirements Must be able to sit for long periods of time and work in a fast-paced office environment. Should be able to bend and lift up to 10 lbs. Education, Experience and Certifications High School Diploma or GED required. Computer experience required. Thorough understanding of Insurance coverage (FSC/Coverage/Plan types) and Medical Necessity policies preferred. Knowledge of medical records software preferred. Customer service experience required. Our Commitment to You: Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more - so you can live fully at and away from work, including: Compensation Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training Premium pay such as shift, on call, and more based on a teammate's job Incentive pay for select positions Opportunity for annual increases based on performance Benefits and more Paid Time Off programs Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability Flexible Spending Accounts for eligible health care and dependent care expenses Family benefits such as adoption assistance and paid parental leave Defined contribution retirement plans with employer match and other financial wellness programs Educational Assistance Program About Advocate Health Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation's largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.

Affinity Health Center seeks a full time Patient Access Specialist to provide excellent customer service to patients; answer shared calls on agency call center; schedule patients for appointments; verify insurance and collect copays; collaborate with coworkers across the organization to provide patient centered care. Pay: $16.00 - $19.00 per hour Benefits: Fully Funded Health Insurance Paid-time-off Group Health /Life/Dental/Vision/Disability Health Reimbursement Account 403B Retirement Plan with 3% match 12 Paid Holidays Monday - Friday schedule (Mission Statement) Affinity Health Center serves the healthcare needs of our community by providing access to high-quality, comprehensive care with compassion, dignity and respect. (Vision Statement) Affinity Health Center's vision is for a healthy and vibrant community where all people have access to exceptional and comprehensive healthcare.

We are seeking a reliable and detail-oriented Part-Time Patient Financial Services Coordinator to join our team! The Patient Financial Services Coordinator provides financial guidance and support to patients before and during the admissions process. This role includes explaining program costs, payment options, and insurance coverage; assisting patients and families with financial matters; ensuring completion of all required documentation; and coordinating with internal departments to ensure a smooth admissions process. This weekend position is part-time and hybrid (occasional in-person). Flexibility to assist in covering the weekday Financial Services Coordinator role (typically for planned vacations, etc.) is a plus. Education : Associate Degree in Business or equivalent relevant experience. Experience : 3-5 years of accounting/bookkeeping experience. Experience with healthcare insurance is preferred. Key Responsibilities include : Provide financial counseling and assistance to patients and/or family members as needed. Explain program costs, payment options, and insurance coverage in a clear and compassionate manner. Review and update the financial console and other documents for any approved financial aid, discounts, or other adjustments. Complete all Patient Financial Agreement documents, validating that they are approved. Ensure all patient payments are collected at the time of admission and deposited into Pavillon's bank account in a timely manner. Obtain signatures on all required financial agreement forms. Work closely with the Utilization Review Coordinator and Insurance Specialist on all patient insurance issues. Collaborate with admissions and clinical teams to ensure accurate and timely financial communication. Maintain detailed, confidential financial records in accordance with company and regulatory standards. Support weekday Financial Services Coordinator coverage when needed. When you join the Pavillon team, your Career Experience includes : Career Growth : Continuous learning and career development Work-Life Balance : Environment that provides support and skill development Integrity : We value and respect our employees and patients Sense of Purpose : Your contributions improve the quality of people's lives Empowering Positive Culture : Environment that focuses on bringing out the best in people Trust in Leadership : Managers foster an environment of trust, mentorship and fairness Encouragement and Recognition : Be recognized, appreciated and rewarded Involvement and Belonging : We look forward to welcoming you to our team! All part-time employees are eligible for a benefits package that includes: outstanding 401(k) retirement plan that matches employee contributions dollar-for-dollar, up to 4% beautiful 160-acre campus with walking trail Must have satisfactory criminal background check and clean urine drug screen. Equal Opportunity Employer

Job DescriptionDescription: We're a family-oriented company, that's been in business 30+ years, who believes in work /life balance and has an inviting culture with great benefits. So don't wait, come join our family!! We Offer: · Excellent Employee Benefit Plans (Medical, Dental, Vision, Retirement, etc.) · Company Paid Basic 20k Life Insurance Policy and Long-Term Disability · Lucrative Paid Time Off Plan · Paid Training · Great Culture and Team Spirt · Team Building and Corporate Events Basic Job Skills Needed: · Responsible for executing order processing (order intake, verification of benefits, records imaging, and customer relations). · Collect, evaluate, and submit all documentation necessary for DME pre-authorization, billing, and patient copays. · Interact with sales representatives, Healthcare providers and office staff, and patients to obtain required documentation when applicable. · Track orders to ensure accuracy and timeliness of delivery for billing. · Negotiate payment terms for equipment and supplies with patients utilizing sales techniques to gain patient acceptance during indirect sales process. · Adhere to all corporate policies and procedures related to the Company's Corporate Compliance/HIPAA Programs. Ensure established practices are compliant with Medicare, CHAP, and other regulatory agencies. Requirements: Applicant Requirements: · Experienced in processing DME (Durable Medical Equipment) orders. · Excellent verbal and written communication skills. · Knowledge of all aspects of payor systems including private/commercial, self-insured employers, workers compensation, and Medicare/government programs. · Strong knowledge of Medicare Supplier Standards, ICD9 (ICD-10) Coding and DMEPOS Coding protocols, electronic billing transmittal requirements. · Highly structured approach with attention to detail and proper documentation of all work. · Adaptability to handle changing priorities in a high volume, fast-paced work environment. · Intermediary experience in Microsoft Office Suite of products (Word, Excel, PowerPoint & Outlook). Drug screen/Background check required

Responsive recruiter Benefits: * 401(k) * Bonus based on performance * Company parties * Dental insurance * Health insurance * Paid time off * Training & development Benefits/Perks * Great small business work environment * Flexible scheduling * Paid time off, health insurance, dental insurance, retirement benefit, and more! Company Overview American Family Care (AFC) is one of the largest primary and urgent care companies in the U.S. providing services seven days a week on a walk-in basis. Our state-of-the-art centers focus on the episodic treatment of acute illnesses and injuries, workers' compensation, and occupational medicine. Each location is equipped with an onsite lab and in-house x-ray capability. AFC is the parent company of AFC Franchising, LLC (AFCF). This position works directly with a franchised business location. The specific job duties and benefits can vary between franchises. Job Summary To accurately check patients in and out by verifying insurance, collecting payments, and maintaining patient records and accounts. Maintain patient flow. Provide positive patient relations. Responsibilities * Prepare the clinic for opening each day by reviewing the facility, opening all systems applications, and preparing new patient registration packets and required documents * Greet patients, provide patients with initial paperwork and obtain copies of insurance and identification cards * Register patients, update patient records, verify insurance accurately and timely, and check patients out * Determine, collect, and process patient payments and address collection and billing issues * Respond promptly to customer needs, provide excellent customer service, assist patients with follow-up appointments, and fulfill medical documentation requests * Balance daily patient charges (cash, check, credit cards) against system reports * Complete closing procedures by preparing closing documentation and submitting required reports * Complete cash control procedures and secure financial assets * Maintain complete and accurate documentation * Other duties and responsibilities as assigned Qualifications High School graduate or equivalent. Previous medical clerical experience preferred. Basic computer knowledge, e.g., Microsoft Office. Accuracy and detail orientation. Positive customer service skills. Well-groomed appearance. Clear and articulate phone mannerisms. Compensation: $16.00 per hour PS: It's All About You! American Family Care has pioneered the concept of convenient, patient-centric healthcare. Today, with more than 250 clinics and 800 in-network physicians caring for over 6 million patients a year, AFC is the nation's leading provider of urgent care, accessible primary care, and occupational medicine. Ranked by Inc. magazine as one of the fastest-growing companies in the U.S., AFC's stated mission is to provide the best healthcare possible, in a kind and caring environment, while respecting the rights of all patients, in an economical manner, at times and locations convenient to the patient. If you are looking for an opportunity where you can make a difference in the lives of others, join us on our mission. We invite you to grow with us and experience for yourself the satisfying and fulfilling work that the healthcare industry provides. Please note that a position may be for a company-owned or franchise location. Each franchise-owned and operated location recruits, hires, trains, and manages their own employees, sets their own employment policies and procedures, and provides compensation and benefits determined by that franchise owner. Company-owned locations provide a comprehensive benefits package including medical, dental, vision, disability, life insurance, matching 401(k), and more. We are an Equal Opportunity Employer.

Job Summary (PSR) responsible for front office processes Frye Regional Medical Center, located in the beautiful foothills of North Carolina is a 355-bed acute care hospital, 81-bed Behavioral Health facility and more than 70 primary and specialty care providers. Essential Functions(PSR) Greeting patients entering the physician practice. Answering office phones, making appointments, confirming appointments and rescheduling when necessary. Checks in patients and collects accurate patient demographics, enters data into electronic system and verifies insurance. Assists in checking out patients and assists them with referral processing and scheduling process Collects co-pays and posts charges. Charge entry and patient balance processing. Distributes information to patients regarding office policies, procedures, information about the practice, etc. Explain and enroll patients in the patient portal. Additional responsibilities as needed Benefits - Wide range of benefits options! Here at Frye, you choose your own Medical, Dental, and Vision plans from a variety of competitive options that give you the coverage that best fits your needs. HSA 401(K) retirement plan contributions Generous Paid Time Off Accident & Critical Illness Insurance Prescription Assistance with OptumRx Income protection programs for the entire family such as life insurance, Short/Long-term Disability, and Identity Theft. Employee Assistance program at no cost to you to provide emotional, legal, financial, and daily life support for your entire household. Services are available 24 hrs. a day, 7 days a week. Free travel and entertainment discount program to ensure you enjoy your time away from work. Why join our team? Frye Regional Medical Center employs more than 1500 professional and clinical staff. Our medical center is a 355-bed acute care facility which offers a broad array of inpatient and outpatient care. Frye Regional Medical Center is dedicated to providing patients with a full range of services to meet the healthcare needs of our community. We believe our employees are our most valuable assets in accomplishing this goal and we have made great strides to ensure employee satisfaction. If you are passionate about changing lives, we are looking for you! Minimum Education High school diploma or equivalent required Graduate from a medical office assistant program preferred Equal opportunity and affirmative action employers and are looking for diversity in candidates for employment: Minority/Female/Disabled/Protected Veteran

Blood collection by venipuncture and capillary technique from patients of all age groups Urine drug screen collections Paternity collections Breath/saliva alcohol testing LCM/Cyber Tools TestCup Pediatric Blood Collections Difficult draws (patients in various facilities) Must have comprehensive understanding of compliance and safety, and is able to effectively communicate the importance of compliance and safety to other employees Possess the ability and skills necessary to provide orientation and training Administrative: Answer telephones, maintain logs/records, organizational skills, proficiency with numbers, research information, time management, train employees, use computerized databases, written and verbal communications. Operate personal computer Qualifications Requires a High School Diploma or equivalent with 2+ yrs experience Phlebotomy Certification with 2+ yrs experience Normally requires a Valid Driver's License, along with a clean driving record; may qualify as a floater Legal Authorization to Work in the US Additional Information Pay Rate: DOE 4 Month Contract +/- Shift: Mon-Thurs, 8AM-5PM

Covenant Case Management Services is seeking a detail-oriented and experienced Billing Assistant to oversee our billing processes and ensure the financial health of our organization. This role is crucial in managing Medicaid billing and collections while supporting our mission to deliver quality services to our clients. What You Will Do | Responsibilities Oversee the preparation, submission, and tracking of claims for Medicaid services, ensuring compliance with state and federal regulations. Proactively monitor claims status and resolve any issues related to denials, rejections, and authorization challenges. Manage the accounts receivable process, including invoicing, collections, and follow-up on outstanding payments to maximize cash flow. Process encounters, billing charges, and correct demand and non-demand billing discrepancies. Communicate regularly with clients and insurers to address billing inquiries and payment discrepancies. Track and report on accounts receivable aging, analyzing trends and developing strategies to improve collection rates. Generate detailed financial reports related to billing, collections, and revenue management on a monthly and quarterly basis. Maintain accurate and organized records of all billing activities, communications, and financial transactions. Work closely with case managers, administrative staff, and other team members to ensure accurate billing for services rendered to clients. Identify opportunities for process improvements within the billing department and propose solutions to enhance efficiency and accuracy. Participate in professional development opportunities to enhance skills and knowledge in billing and finance. Provide orientation and training to new staff regarding billing processes and software. What We Are Looking For | Qualifications Experience: Minimum of 5 years of experience in billing, accounts payable, and accounts receivable, preferably within the healthcare or social services sector. Skills: Strong analytical and problem-solving abilities, effective communication, and interpersonal skills. Resources: Proficiency in billing software and Microsoft Office Suite (Excel, Word, Outlook); experience with electronic health record (EHR) systems is a plus. Knowledge: Strong expertise in Medicaid billing processes, including knowledge of CPT/HCPCS coding and documentation requirements. Physical Requirements: Ability to work well in a fast-paced environment while multi-tasking and meeting deadlines. What We Are Looking For | Education & Licenses Bachelor's degree in Accounting, Finance, Business Administration, or a related field preferred; Associate's degree or High School diploma with relevant experience considered. Location | Travel Hybrid work environment with on-site requirements. Covenant Rewards for You | Benefits Generous Total Rewards Plan - including health insurance, 401k match, and career benefits Diverse and inclusive community focused on growth, compassionate care, and a supportive work environment

Job Description About Us: We are a growing, busy and patient-focused medical office dedicated to providing top-quality healthcare in a supportive and compassionate environment. We are seeking an experienced and detail-oriented Insurance Specialist to join our administrative team and help ensure efficient and accurate insurance processing. Job Summary: The Medical Office Insurance Specialist plays a crucial role in our billing office operations. This individual is responsible for verifying insurance coverage, obtaining prior authorizations, assisting with claim submissions, contacting insurance companies regarding unpaid claims, filing appeals, A/R follow up, patient collections and serving as a liaison between patients, providers, and insurance companies. Key Responsibilities: Verify accurate insurance information has been inputted into the practice management system on all patients Review insurance claims for accuracy and submit to insurance carriers in a timely manner Appeal claims that are processed incorrectly for resolution in a timely manner Contact insurance companies regarding claims that need to be adjudicated timely Follow up on unpaid or denied claims and work toward resolution Communicate with patients regarding their insurance coverage, co-pays, and billing questions Collaborate with clinical and administrative staff to ensure smooth patient flow and accurate documentation Stay current on insurance policies, coding changes, and regulatory updates Qualifications: High school diploma or equivalent required; associate degree or certification in medical billing/insurance preferred Minimum of 2 years' experience in a medical office insurance or billing role Strong understanding of medical insurance plans, coding, and billing processes (ICD-10, CPT, HCPCS) Familiarity with electronic medical records (EMR) and billing software (e.g., NextGen, Epic, etc.) Excellent attention to detail, problem-solving skills, and organizational abilities Strong interpersonal and communication skills Ability to work independently and as part of a team in a fast-paced environment

Job DescriptionBenefits: 401(k) Bonus based on performance Company parties Dental insurance Health insurance Paid time off Training & development Benefits/Perks Great small business work environment Flexible scheduling Paid time off, health insurance, dental insurance, retirement benefit, and more! Company Overview American Family Care (AFC) is one of the largest primary and urgent care companies in the U.S. providing services seven days a week on a walk-in basis. Our state-of-the-art centers focus on the episodic treatment of acute illnesses and injuries, workers' compensation, and occupational medicine. Each location is equipped with an onsite lab and in-house x-ray capability. AFC is the parent company of AFC Franchising, LLC (AFCF). This position works directly with a franchised business location. The specific job duties and benefits can vary between franchises. Job Summary To accurately check patients in and out by verifying insurance, collecting payments, and maintaining patient records and accounts. Maintain patient flow. Provide positive patient relations. Responsibilities Prepare the clinic for opening each day by reviewing the facility, opening all systems applications, and preparing new patient registration packets and required documents Greet patients, provide patients with initial paperwork and obtain copies of insurance and identification cards Register patients, update patient records, verify insurance accurately and timely, and check patients out Determine, collect, and process patient payments and address collection and billing issues Respond promptly to customer needs, provide excellent customer service, assist patients with follow-up appointments, and fulfill medical documentation requests Balance daily patient charges (cash, check, credit cards) against system reports Complete closing procedures by preparing closing documentation and submitting required reports Complete cash control procedures and secure financial assets Maintain complete and accurate documentation Other duties and responsibilities as assigned Qualifications High School graduate or equivalent. Previous medical clerical experience preferred. Basic computer knowledge, e.g., Microsoft Office. Accuracy and detail orientation. Positive customer service skills. Well-groomed appearance. Clear and articulate phone mannerisms.