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Patient service representative jobs in Clay, NY - 523 jobs

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  • Customer Service Representative

    Axius Technologies Inc. 4.1company rating

    Patient service representative job in East Syracuse, NY

    Key Responsibilities Handle inbound calls from Eye Care Professionals (ECPs) regarding: Lens orders Order status and tracking Remakes General customer service inquiries Make outbound follow-up calls to ECPs on pending jobs Maintain an average of 8 calls per hour Deliver high-quality, professional customer support across multiple channels Resolve issues using available tools, resources, and sound business judgment Escalate unresolved issues appropriately Maintain productivity, quality, and customer satisfaction standards Work collaboratively in a team-oriented environment Communicate clearly, professionally, and courteously at all times General Function The Customer Service Representative provides high-quality multi-channel support (phone, chat, email, social media, and mail) to resolve customer issues efficiently. The role supports business objectives by protecting and increasing revenue while enhancing the overall customer experience. Ideal Candidate Profile Optical experience preferred (opticians, optical front desk, or similar roles) ABO Certification preferred Opportunity to pursue ABO certification post-hire for a pay increase Lab experience is a plus Strong customer service mindset with problem-solving abilities Training Combination of online optical courses and in-person 1:1 training with a team lead Training duration: 2-3 weeks before handling independent calls Basic Qualifications High School Diploma or equivalent preferred but not required Strong written and verbal communication skills in English Ability to perform basic math Customer-focused attitude Intermediate PC skills Proficient with Windows OS, Microsoft Office, internet, and web browsers Commitment to first-call resolution Ability to work effectively in a team environment
    $30k-38k yearly est. 4d ago
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  • Patient Care Coordinator

    AEG Vision 4.6company rating

    Patient service representative job in Clay, NY

    Patient Care Coordinators are responsible for providing exceptional service by welcoming our patients and ensuring all check-in and checkout processes are completed. * Acknowledge and greets patients, customer, and vendors as they walk into the practice, in a friendly and welcoming manner * Answers and responds to telephone inquiries in a professional and timely manner * Schedules appointments * Gathers patients and insurance information * Verifies and enters patient demographics into EMR ensuring all fields are complete * Verifies vision and medical insurance information and enters EMR * Maintains a clear understanding of insurance plans and is able to communicate insurance information to the patients * Pulls schedules to ensure insurance eligibility prior to patient appointment and ensures files are complete * Prepare insurance claims and run reports to ensure all charges are billed and filed * Print and prepare forms for patients visit * Collects and documents all charges, co-pays, and payments into EMR * Allocates balances to insurance as needed * Always maintains a clean workspace * Practices economy in the use of _me, equipment, and supplies * Performs other duties as needed and as assigned by manager * High school diploma or equivalent * Basic computer literacy * Strong organizational skills and attention to detail * Strong communication skills (verbal and written) * Must be able to maintain patient and practice confidentiality Physical Demands * This position requires the ability to communicate and exchange information, utilize equipment necessary to perform the job, and move about the office.
    $55k-72k yearly est. 4d ago
  • Patient Services Coordinator, Home Health

    Centerwell

    Patient service representative job in Liverpool, NY

    Become a part of our caring community and help us put health first The Patient Services Coordinator is directly responsible for scheduling visits and communicating with field staff, patients, physicians, etc. to maintain proper care coordination and continuity of care. The role also assists with day-to-day office and staff management. Manages schedules for all patients. Edits schedule for agents calling in sick, ensuring patients are reassigned timely. Updates agent unavailability in worker console. Initiates infection control forms as needed, sends the HRD the completed “Employee Infection Report” to upload in the worker console. Serves as back up during the lunch hour and other busy times including receiving calls from the field staff and assisting with weekly case conferences. Refers clinical questions to Branch Director as necessary. Maintains the client hospitalization log, including entering coordination notes, and sending electronic log to all office, field, and sales staff. Completes requested schedule as task appears on the action screen. Ensures staff are scheduled for skilled nurse/injection visits unless an aide supervisory visit is scheduled in conjunction with the injection visit. Completes requested schedules for all add-ons and applicable orders: Schedules discharge visit / OASIS Collection or recert visit following case conference when task appears on action screen. Schedules TIF OASIS collection visits and deletes remaining schedule. Reschedules declined or missed (if appropriate) visits. Processes reassigned and rescheduled visits. Ensures supervisory visits are scheduled. Runs all scheduling reports including Agent Summary Report and Missed Visits Done on Paper Report. Prepares weekly Agent Schedules. Performs initial review of weekly schedule for productivity / geographic issues and forwards schedule to Branch Director for approval prior to distribution to staff. Verifies visit paper notes in scheduling console as needed. Assists with internal transfer of patients between branch offices. If clinical, receives lab reports and assesses for normality, fax a copy of lab to doctor, make a copy for the Case Manager, and route to Medical Records Department. Initiate Employee / Patient Infection Reports as necessary. If clinical, may be required to perform patient visits and / or participate in on-call rotation. Use your skills to make an impact Required Experience/Skills: Must possess excellent communication skills, the ability to interact well with a diverse group of individuals, strong organizational skills, and the ability to manage and prioritize multiple assignments. Must have at least 1 year of home health experience. Prior packet review / QI experience preferred. Coding certification is preferred. Scheduled Weekly Hours 40 Pay Range The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc. $40,000 - $52,300 per year Description of Benefits Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities. About Us About CenterWell Home Health: CenterWell Home Health specializes in personalized, comprehensive home care for patients managing a chronic condition or recovering from injury, illness, surgery or hospitalization. Our care teams include nurses, physical therapists, occupational therapists, speech-language pathologists, home health aides, and medical social workers - all working together to help patients rehabilitate, recover and regain their independence so they can live healthier and happier lives.About CenterWell, a Humana company: CenterWell creates experiences that put patients at the center. As the nation's largest provider of senior-focused primary care, one of the largest providers of home health services, and fourth largest pharmacy benefit manager, CenterWell is focused on whole-person health by addressing the physical, emotional and social wellness of our patients. As part of Humana Inc. (NYSE: HUM), CenterWell offers stability, industry-leading benefits, and opportunities to grow yourself and your career. We proudly employ more than 30,000 clinicians who are committed to putting health first - for our teammates, patients, communities and company. By providing flexible scheduling options, clinical certifications, leadership development programs and career coaching, we allow employees to invest in their personal and professional well-being, all from day one. Equal Opportunity Employer It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.
    $40k-52.3k yearly Auto-Apply 4d ago
  • Patient Service Representative

    Slocum-Dickson Medical Group 4.5company rating

    Patient service representative job in New Hartford, NY

    Full-time Description JOB SUMMARY: Working under the direction of the Business Office Director and the Reception Supervisor. Responsible for the timely and accurate entry of patient demographic and insurance information into the EPIC system. All other tasks that may be assigned to maintain thorough overall operation of the reception department. DUTIES & RESPONSIBILITIES: Obtain cash bag from the Reception Supervisor's office at beginning of shift. Count cash bag three times daily (beginning, mid-day and end of shift) and verifies total by running an adding machine tape. Label the tape with cash bag letter, user name, date and time. Greet each and every patient at registration check in using SDMG approved scripting for optimal patient service. Complete full Check In of the patient utilizing the Department Area Report (DAR) in the EPIC system. a. Verify all demographic information with patient, or patient's representative. Accurately enter all applicable information and/or changes. b. Verify Guarantor information with patient, or patient's representative. Accurately enter all applicable information and/or changes. c. Verify insurance information with patient, or patient's representative. Utilize Real Time Eligibility (RTE), review the RTE Results, and accurately enter all applicable information and/or changes. d. Obtain and scan patient's photo ID and insurance cards, as necessary. e. Obtain patient's electronic signature on all required documentation, as necessary. Makes sure patient receives any literature necessary for HIPAA. f. Take co-pay and/or payment, as applicable, accurately enter the payment into EPIC and provide the patient with a receipt. Communicate with clinical staff as necessary. (Example: non-par insurance, appointment requests, script pick up, etc.) Responsible for working the assigned Reception Area Work Queue every day to clear up the previous day's errors and communicating any error that remains unresolved to the Reception Supervisor, or designee. Perform daily cash out utilizing Cash Drawer function in EPIC system to balance all payments received and balance of the cash bag. Any discrepancies to be reported to the Reception Supervisor, or designee, immediately. Responsible for supplies and/or materials needed at reception desk are ample. Keeping the desk neat, organized and clean. End of shift cash out in Reception Supervisor's office by logging the Cash Drawer totals to be validated by Supervisor, or designee. Exhibit excellent communication, organizational and customer service skills. Maintain a professional appearance and display a positive attitude. Attends any and all required training, seminars, etc., including written exams and/or videos. (Example: OSHA, EPIC upgrades) Responsible to communicate to Reception Supervisor, or designee, any work related issues regarding the reception functions. Responsible to perform additional duties as assigned. May be exposed to hazardous drugs. Attends OSHA training upon initial employee orientation and annually completes an OSHA competency. RELATIONSHIP WITH OTHERS: Must work well with patients, teammates, and staff of both the business office and the clinical departments. Requirements EDUCATION/EXPERIENCE/KNOWLEDGE: Graduated from High School or completed GED requirements. PHYSICAL REQUIREMENTS: Requires sitting, standing bending and reaching. May require lifting up to 20 pounds. Requires manual dexterity sufficient to operate standard office equipment such as computer, fax, calculators and telephone. Requires normal hearing and vision. Salary Description Based on experience $18.00 - $27.00 Hourly
    $18-27 hourly 60d+ ago
  • Patient Service Representative - Gastroenterology

    Suny Upstate Medical University

    Patient service representative job in Syracuse, NY

    A. PRIMARY responsible for Chart Prep (printing facesheets, putting in colored folders, pulling consult materials) B. PRIMARY responsible for ensuring all necessary clinical information is available for each visit. C. PRIMARY responsible for submission of and tracking Release of Information forms generated at checkout. D. PRIMARY responsible for making sure Nurse Practitioners schedule is full always. E. Back up check in. F. Back up Phone Person Minimum Qualifications: Associates Degree or pertinent college level courses and two years of administrative/office management experience. Will consider equivalent combination of education and experience. Preferred Qualifications: Work Days: Monday - Friday daytime hours Message to Applicants: Our benefits package includes health, dental and vision insurance, eligibility for employer 401k funding after 1 year (3% quarterly/5% annual on vesting schedule), tuition reimbursement, generous paid time off, including vacation and personal time, paid sick leave, holidays and floating holidays. G3: $16.00 - $25.88 Please note the salary information shown is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as internal equity, market and business considerations. Recruitment Office: MedBest Medical Management
    $33k-39k yearly est. 60d+ ago
  • Patient Service Representative

    Zoll Lifevest

    Patient service representative job in Syracuse, NY

    Job Description Patient Service Representative (PSR) Competitive fee for service Flexibility - work around your schedule Lifesaving medical technology *Spanish Speaking Preferred The Cardiac Management Solutions division of ZOLL Medical Corporation develops products to protect and manage cardiac patients, including the LifeVest wearable cardioverter defibrillator (WCD) and associated technologies. Heart disease is the leading cause of death for both men and women in the U.S. At ZOLL, your services will help to ensure cardiac patients get the life-saving therapy they need. To date, the LifeVest has been worn by hundreds of thousands of patients and saved thousands of lives. Preferred Candidates include (not limited to): RN, EMT, Paramedic, EMS, Firefighter, PA, LPN, MA, Phlebotomy, RCIS, CVT, EKG Technician, etc. All candidates reviewed on an individual basis. Summary Description: The Cardiac Management Solutions division of ZOLL, manufacturer of the LifeVest , is seeking a Patient Service Representative (PSR) in an independent contractor role to train patients on the use and care of LifeVest . LifeVest is worn by patients at risk for sudden cardiac arrest (SCA), providing protection during their changing condition. It is lightweight and easy to wear, allowing patients to return to their common activities of daily living, while having the peace of mind that they are protected from SCA. This is the perfect opportunity for the health professional with patient care and teaching experience to supplement his or her income. A typical LifeVest patient is in the hospital awaiting discharge, and the Patient Service Representative sets up the equipment and trains the patient and caregivers on the use and care of the device. They also follow up with patients as needed to assure patient understanding and satisfaction. PSRs retain the flexibility to accept or decline assignments as their schedules dictate. Most assignments can be scheduled during free time - before/after work, and on days off. Responsibilities: Contact caregivers and family to schedule services Willingness to accept assignments which could include daytime, evenings, and/or weekends. Travel to patient's homes and health care facilities to provide services Train the patient and other caregivers of patient (if applicable) in the use of LifeVest Program LifeVest according to the prescribing physician's orders Measure the patient and determine correct garment size Review with patient, and have patient sign, all necessary paperwork applicable to the service. Transmit signed copy of the Patient Agreement and WEAR Checklist to ZOLL within 24 hours of the assignment Manage device and garment inventory Disclose family relationship with any potential referral source Qualifications: Have 1 year patient care experience Patient experience must be in a paid professional environment (not family caregiver) Patient experience must be documented on resume Completion of background check Florida and Ohio candidates must complete a level 2 screening, fee not paid by ZOLL Disclosure of personal NPI number (if applicable) Valid driver's license and car insurance and/or valid state ID Willingness to pay a $30 annual DME fee which is deducted from a completed Work Order Willingness to pay for additional vendor credentialing (i.e. RepTrax) if needed geographically Powered by JazzHR XmA0ukjmJA
    $33k-39k yearly est. 10d ago
  • Patient Services Support Coordinator

    KPH Healthcare Services 4.7company rating

    Patient service representative job in Syracuse, NY

    Scope of Responsibilities: Works under direct supervision and follow standard procedures to accomplish assigned tasks. Job Summary: Perform various clerical and administrative support duties throughout Specialty Pharmacy. Responsibilities Perform general secretarial and office duties including typing, filing, faxing, photocopying, and mailing Responsible for facilitating the cashing out of prescriptions from the Pharmacy POS system and ERX Mail Order module. Responsible for organizing and mailing letters to patients. Responsible for assisting the prior authorization process for Patient Benefits Specialists by physically handling, faxing, organizing, or otherwise distributing paperwork Responsible for providing support to Call Center Representatives who are not working physically in the facility Assist call center operations with miscellaneous reporting tasks Assist with the role of Patient Care Advocate including inbound calls, prescription, and delivery setup as necessary based on call volume. Role requires 100% attendance in the physical facility. Perform other duties as assigned Qualifications Educational Requirements: Minimum: High School Diploma or GED Preferred: AS Degree or higher in Business Administration or related field Experience: Preferred: 0-2 years of experience in a similar position Special Conditions of Employment: Drug test Initial and continuous exclusion and sanction/disciplinary monitoring Any and all additional eligibility requirements based on the specific position Compensation $17.00-18.00 per hour. The final offer will be determined after careful consideration of multiple factors such as relevant skills, years of experience, and education. KPH Healthcare Services, Inc. is a multistate organization and abides by all local, state, and federal regulations as it pertains to minimum wage requirements. Not ready to apply? Connect with us for general consideration.
    $17-18 hourly Auto-Apply 60d+ ago
  • Patient Access Representative

    U.S. Urology Partners

    Patient service representative job in Syracuse, NY

    About the Role The Patient Service Representative will be responsible for checking patients in and out and providing exemplary customer service. The position will support U.S Urology Partners by providing clerical support to all areas of the office. What You'll Be Doing Exceed daily expectations and goals, with minimal error, while maintaining contact with manager regarding status of assignments and deadlines. Display leadership initiative by offering to help others or asking take on additional responsibilities when able Responsible for check-in/check out Travel to satellite locations as needed Verify insurance for upcoming procedures Processes and maintains third party referral information and coordinates referral procedures with clinical units and billing What We Expect from You High School Diploma Interact professionally and positively with all patients, colleagues, managers and executive team Exhibit a high degree of maturity, integrity, loyalty, creativity, and strict confidentiality with HIPPA compliance in all daily tasks. One year of experience working in a medical practice or in a health insurance organization Excellent verbal and written communication skills Reasoning Ability Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Computer Skills To perform this job successfully, an individual should have thorough knowledge in computer information systems. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl and talk or hear. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Work Environment This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Travel Travel is primarily local during the business day, although some out-of-the-area and overnight travel may be expected. What We are Offer You At U.S. Urology Partners, we are guided by four core values. Every associate living the core values makes our company an amazing place to work. Here “Every Family Matters” Compassion Make Someone's Day Collaboration Achieve Possibilities Together Respect Treat people with dignity Accountability Do the right thing Beyond competitive compensation, our well-rounded benefits package includes a range of comprehensive medical, dental and vision plans, HSA / FSA, 401(k) matching, an Employee Assistance Program (EAP) and more. About US Urology Partners U.S. Urology Partners is one of the nation's largest independent providers of urology and related specialty services, including general urology, surgical procedures, advanced cancer treatment, and other ancillary services. Through Central Ohio Urology Group, Associated Medical Professionals of NY, Urology of Indiana, and Florida Urology Center, the U.S. Urology Partners clinical network now consists of more than 50 offices throughout the East Coast and Midwest, including a state-of-the-art, urology-specific ambulatory surgery center that is one of the first in the country to offer robotic surgery. U.S. Urology Partners was formed to support urology practices through an experienced team of healthcare executives and resources, while serving as a platform upon which NMS Capital is building a leading provider of urological services through an acquisition strategy. Salary Range: Please note that the hourly range for this position will vary based on experience level, education and geographical location. $17.45 - $20.50 / hour U.S. Urology Partners is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by applicable federal, state or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.
    $17.5-20.5 hourly Auto-Apply 60d+ ago
  • Medical Receptionist

    Housel Dermatology, P.C

    Patient service representative job in Liverpool, NY

    Job DescriptionBenefits: 401(k) Competitive salary Dental insurance Employee discounts Free food & snacks Free uniforms Health insurance Paid time off Profit sharing Vision insurance Experienced Medical Receptionist needed for a surgical dermatology practice. Must be computer proficient. Preferred experience with electronic medical record: Modernizing Medicine (EMA). Candidates must be able to handle multiple phone lines, coordinate check-in and check-out, appointment scheduling, surgical scheduling, prior authorizations and facilitate client needs. Receptionist must have excellent communication & organizational skills, attention to detail, a strong desire to work in a fast paced environment, and a passion for providing excellent patient care. Only qualified medical receptionists with current experience in a medical office setting will be considered for this position.' ' Work Remotely No
    $31k-38k yearly est. 9d ago
  • CSR Call Center - ENT

    Us Tech Solutions 4.4company rating

    Patient service representative job in East Syracuse, NY

    Client is the leading global provider of healthy, safe and sustainable building and cold chain solutions with a world-class, diverse workforce with business segments covering HVAC, refrigeration, and fire and security. We make modern life possible by delivering safer, smarter and more sustainable services that make a difference to people and our planet while revolutionizing industry trends. This is why we come to work every day. Join us and we can make a difference together. If you thrive in a fast-paced environment and are looking for an opportunity to develop your customer service career, then we have a great opportunity for you. We are seeking a motivated, process-oriented individual in our Customer Care Center to support our customers via telephone and written communications. Our channel includes end user-homeowners, installing and servicing contractors, and distributors. Our Call Center is a high-volume, fast paced and metric driven call-center team atmosphere with high emphasis on customer satisfaction. **Key Responsibilities:** - Provide exceptional customer support to homeowners. - Handle homeowners to assist with locating local service providers. - Manage all customer interactions via inbound/outbound phone, email, and written correspondence. - Assist consumers with troubleshooting Wi-Fi connectivity and Remote access on website or phone applications. - Communicate customer facing issues to management and identify areas of opportunity - Collaborate with internal departments to resolve customer opportunities - Actively participate in departmental Excellence initiatives as well as agent certifications **Preferred Qualifications:** - High School Degree/GED - 2+ years of experience in a call center and troubleshooting **Key Qualifications:** - Working knowledge of call center tools such as CRM (Customer Relationship Management software) and phone tools (Salesforce experience preferred) - Ability to handle between 75-90 phone calls per day while maintaining a positive/responsive attitude with the customer - Excellent customer service skills - Strong written and oral communication skills - Proficient in MS Office (specifically Word and Excel) - Strong analytical skills, accuracy and attention to detail - Sense of urgency; strong organizational skills and ability to handle multiple tasks at one time - Creative problem-solving skills - Self-starter and well organized, able to multi-task and prioritize work **About US Tech Solutions:** US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit *********************** (********************************** . US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
    $32k-38k yearly est. 60d+ ago
  • Customer Service Representative

    Customer Service Representative

    Patient service representative job in Syracuse, NY

    About Rapid Response Rapid Response Monitoring is a national leader in the monitoring of alarms and security systems. Designated as an Essential Business by the Department of Homeland Security, we are dedicated to protecting life and property. Founded and headquartered in Syracuse since 1992, with offices in California and Nevada. Our growing organization serves as a critical response call center focused on protecting life, residences, and businesses. Whether it s a kitchen fire, an intruder at a business, a family member experiencing a medical emergency, or preventative non-emergency customer service conversations, our heroes are here to serve every day - 24/7, 365 days a year. Supported by teams of experts in their respective fields, our highly trained specialists are the monitoring backbone for thousands of alarm companies across the country. If you are in search of a unique, rewarding career opportunity in an industry like no other, join #TeamRapid! Salary Range: $22.00 per hour Second Shift, Third Shift, & Weekend Shift Differentials Full-time: $500 hiring bonus after 6 months of employment! Part-time: $250 hiring bonus after 6 months of employment! What You ll Do: Be the first line of defense Monitor security systems, fire alarms, and many different types of emergency signals from residential and commercial properties across North America Act fast Verify alarm events and contact appropriate emergency services, clients, or responders within seconds. Stay cool under pressure Assess complex situations quickly and remain calm during high priority situations. Keep accurate records Document alarm activity, calls, and actions taken with precision and professionalism. Support the team Work independently and collaboratively in a state-of-the-art call center facility to ensure coverage and maintain high service level goals. Versatile Prepared and ready to handle inbound and outbound calls and alarms Be adaptable Answer inbound phone calls pertaining to alarm events and account information from customers, authorities, and responding parties. Who You Are: Cool-headed and calm You re the person others turn to in a crisis. Detail- oriented You notice what others miss. Tech-savvy You re comfortable navigating computer systems and multi-tasking Reliable You show up, stay alert, and handle your shift like a professional Great communicator You can deliver critical information clearly and quickly, both verbally and in documentation. Qualifications You ll Need: Associate degree, equivalent Military, or 2+ years of relevant work experience in customer service Must successfully complete and pass the RRMS New Hire Operations Training Course. Proficient and above average computer knowledge and skills Excellent written and verbal communication skills Successfully clear drug screen and background check to meet industry and security licensing requirements Ability to be licensed in all required areas as defined by RRMS Required to complete the steps necessary to achieve a Department of Defense Secret Clearance. What awaits you at Rapid Response Paid new hire training Shift flexibility (night owls and weekend warriors welcome) Annual salary increases and performance bonuses Medical, Dental, Vision, and 401k Additional compensation for special skills, particularly: bilingual in Spanish Paid Vacation and Sick Time Wellness Program + Wellness DAYS OFF Internal advancement opportunities The opportunity to make an impact on communities across the country every day Join Our Team If you are still reading this, then this IS the position for you. Every alarm has a story, and every second matters. Be the steady voice on the other end. Become an Alarm Monitoring Specialist at Rapid Response Monitoring call center and start your next career today! Additional Information Rapid Response offers competitive compensation and benefits package and dynamic and professional work environments. We also offer continued growth through our internal advancement opportunities. For more information, view our website at ****************************** Rapid Response is an Equal Opportunity Employer. INDRR3
    $22 hourly 7d ago
  • Patient Access Rep, Pulaski

    Connext Care 3.5company rating

    Patient service representative job in Pulaski, NY

    * To greet patients, visitors and representatives to the center, directing to appropriate office/destination * Register patients for their scheduled appointments collecting and verifying demographic and insurance information * Scan driver license or photo ID and insurance card into electronic medical record software * Collect payment portion of visit the patient is financially responsible for * To have patient sign Patient Responsibility Agreement when needed * Distribute and secure signature for required consent forms for treatment, offer Advanced Directives, Notice of Privacy Practices and Patient Bill of Rights * Verify insurance eligibility and secure signature on appropriate insurance forms as needed * Initiate encounter form for patients visit * Answer incoming phone calls, transfer patients calls where needed and schedule appointment as appropriate * Post charges on patient account and record all payments collected on the designated form * Close daily journal and balance receipts to payments received * Reconciliation of cash drawer/money bag * Scan all patient documents as instructed * Take notice of excessive wait times and notify the Nurse Manager * Notify triage nurses of any emergencies or nurse related questions that patients have. To transport walk-ins/emergencies to appropriate areas if needed. * Make certain the waiting areas are neat and clean * Print schedules three days in advance. * Must be flexible to organizational needs across the ConnextCare network * To engage in Patient Centered Medical Home initiatives, including participating as part of the Clinical Care Team 20. Other duties and responsibilities as requested by management and supervision. Requirements High school graduate or GED Verbal and written communication skills, office applications preferred Demonstrate proper judgment and decision making skills when necessary Comply with the organizations code of conduct, safety rules and adheres to all company policies Carry out job responsibilities in an ethical, effective and professional manner Must be willing and demonstrate the ability to cooperate, work, and communicate with coworkers and supervisors Must demonstrate computer proficiency with Microsoft Suite and electronic medical record system Must possess a willingness to accept direction from providers and supervisors; must possess the ability to work well and with compassion in stressful situations; must maintain a professional and courteous demeanor with both patients and co-workers; must be keenly aware of the importance of confidentiality in all aspects of the position Must possess the ability to firmly pursue payments on account Must be keenly aware of the importance of confidentiality in all aspects of the position Salary Description $15.94 - $18.44 Depending on Experience
    $37k-43k yearly est. 42d ago
  • Enteral Customer Service Representative

    Biomatrix Specialty Pharmacy

    Patient service representative job in Syracuse, NY

    BioMatrix Specialty Infusion Pharmacy is dedicated to delivering compassionate, high-quality care through timely and reliable medication delivery. As an Enteral Customer Service Representative is responsible for the processing and coordination of all new referrals with the main objective being to clear all patients prior to service in order to ensure proper payment in compliance within all legal and regulatory parameters. Schedule: Monday to Friday, 8 am-5 pm EST Location: Syracuse, NY Enteral Customer Service Representative, you will be responsible for maintaining patient relationships and processing new referrals. It is expected that you will handle each in a professional, enthusiastic manner. You will obtain all necessary demographic, clinical, financial, physician and family information. You will provide the highest level of service to all customers and assure them that each is provided with complete and accurate information regarding insurance coverage, their financial responsibilities, and delivery expectations. This Enteral Customer Service Representative position requires you communicate effectively with business development staff to grow and maintain relationships with referral sources. As well as enhance communication with team members to solidify a cohesive and productive work environment. QUALIFICATION REQUIREMENTS * 1-2 years of customer service experience * Proficient computer skills * Highly organized with the ability to pay attention to detail. * Critical thinker * Solution orientated with the ability to problem solve. * Ability to actively listen. * Excellent communication skills both written and verbally. * Excellent prioritizing and time management skills * Strong interpersonal skills * Comfortable to work in high volume and fast-paced environment. * Displays willingness to multi-task and make quick decisions. * Self-directed, but able to work in a team environment. * Math aptitude QUALIFICATIONS PREFERRED * Related health care experience with a focus on enteral/respiratory therapy; insurance reimbursement * Understanding/knowledge of enteral/respiratory therapy; HCPC codes; insurance guidelines * Knowledge of third-party requirements desirable ESSENTIAL FUNCTIONS AND RESPONSIBILITIES * Receive, review, and process new patient referrals for enteral therapy services. * Obtain complete and accurate patient demographic, clinical, and insurance information. * Verify insurance benefits, coverage, and financial responsibilities for new and existing patients. * Communicate with patients, families, and caregivers to provide clear explanations of services, billing, and delivery timelines. * Coordinate with clinical, pharmacy, and delivery teams to ensure timely order fulfillment. * Maintain compliance with HIPAA and all regulatory requirements in documentation and communication. * Serve as the primary point of contact for patient inquiries, ensuring prompt and courteous resolution. * Collaborate with Business Development staff to strengthen referral relationships and ensure continuity of care. * Follow up with referral sources and internal departments to ensure documentation accuracy and completeness. * Update patient records, authorizations, and order changes in the system promptly. * Support ongoing quality assurance initiatives and contribute to process improvement efforts. OTHER FUNCTIONS & RESPONSIBILITIES * Participation in membership in professional societies and organizations. * Ability to prioritize and handle multiple tasks and projects concurrently. * Must have scheduling flexibility and be able to work overtime and on-call coverage. * Overnight travel on occasion by car, airplane and train. * Careful attention to detail. * Performs related duties as requested. * Participates in quality assurance activities and audits as directed. KNOWLEDEGE, SKILLS AND ABILITIES REQUIREMENTS * Strong working knowledge of medical terminology, particularly related to enteral therapy and nutrition services * Understanding of insurance processes, including verification, authorizations, and billing procedures * Ability to maintain patient confidentiality in compliance with HIPAA and company policy * Exceptional customer service and interpersonal communication skills * Ability to multitask effectively and manage competing priorities in a dynamic environment * Strong problem-solving, decision-making, and conflict-resolution skills * High level of accuracy and attention to detail in data entry and documentation * Excellent written and verbal communication skills, with professional phone etiquette * Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and ability to learn internal software systems * Ability to work independently while contributing to a collaborative team environment * Demonstrates empathy, patience, and professionalism when interacting with patients and healthcare professionals PHYSICAL DEMANDS AND WORK ENVIRONMENT * This position requires frequent standing and occasional sitting with occasional walking, kneeling or stooping. * This position requires the use of hands to fingers, handle or feel objects and the ability to reach with hands and arms. * This position requires constant talking and listening * Specific vision abilities required by this job include close vision and the ability to adjust focus. * This position must occasionally lift and/or move up to 25 pounds * Required to move/lift physical hardware. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. If needing a reasonable accommodation within the application process, please contact the BioMatrix People & Culture team at ************************* or ************ x 1425. While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. OTHER * Will participate in legal and ethical compliance training each year. * Will consistently behave in compliance with the BioMatrix legal and ethical policies and procedures. * Will abide by the policies of BioMatrix as set forth in the Compliance Manual. * Will not participate in any conduct considered to be unethical or illegal. EXPECTATION FOR ALL EMPLOYEES Supports the organization's mission, vision, and values by exhibiting the following behaviors: integrity, dedication, compassion, enrichment and enthusiasm, places patients first, is all-in with stacked-hands, and is focused on relentless consistency wins. GENERAL INFORMATION: The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified. The incumbent must be able to work in a fast-paced environment with demonstrated ability to juggle and prioritize multiple, competing tasks and demands and to seek supervisory assistance as appropriate. Incumbents within this position may be required to assist or find appropriate assistance to make accommodations for disabled individuals in order to ensure access to the organization's services (may include: visitors, patients, employees, or others). All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
    $31k-40k yearly est. Easy Apply 4d ago
  • Call Center Customer Service Representative $22 hourly

    Raymour & Flanigan Furniture 4.6company rating

    Patient service representative job in Liverpool, NY

    Who we are: With Raymour and Flanigan, you'll quickly learn that our core beliefs are about you! We believe that if we treat our associates well, they will treat our customers well. We will continually ask you to think outside of the box to raise the bar in our business and we will do the same for you! It's why we pride ourselves on having the most competitive and comprehensive compensation packages in the furniture industry. This includes health benefits, 401k with company match plus profit sharing, cross training, annual breakfast prepared by our owners and so much more! What you'll do: As a Call Center Customer Service Representative, you will be a key connection point between our customers and the support they need. From answering incoming calls to assisting with order inquiries, delivery scheduling, account updates, and service questions, you will ensure customers feel heard, valued, and confident in their purchase journey. You will represent our brand with professionalism and care through phone conversations as well as written communication via chat and email. You'll work both independently and with a supportive team to enhance every customer interaction and reinforce our commitment to exceptional service. What we need from you is: * A commitment to delivering genuine, friendly, and professional service across phone, chat, and email interactions. * Strong communication skills, with the ability to clearly guide customers verbally and in writing. * Excellent listening skills and the ability to multitask in a fast-paced call center environment. * The ability to troubleshoot and proactively resolve escalated customer concerns. * A collaborative mindset to support fellow team members and advocate for customer needs. * Flexibility to work within a 7-day-a-week call center schedule, with operating hours from 8:00am-6:00pm. We can't wait to get to know you! Raymour & Flanigan proudly supports a drug and smoke free work environment. Please note that we are currently unable to offer visa sponsorship for this position. Candidates must have authorization to work in the U.S. without the need for sponsorship now or in the future. Raymour & Flanigan is an Equal Employment Opportunity employer that does not discriminate against any associate or applicant on the basis of race, creed, color, religion, sex (including pregnancy), age, national origin, physical or mental disability, status as a victim of domestic violence, sexual orientation, sexual and other reproductive health decisions, marital or familial status, genetic information or other basis protected by law.
    $30k-37k yearly est. 6d ago
  • Medical Front Office Receptionist - Private Pediatrics (Liverpool) Full-time position

    Summerwood Pediatrics 4.2company rating

    Patient service representative job in Liverpool, NY

    Full-time position (Starting pay is $17.00 based on experience.) Medent EMR and Bilingual in Spanish, Helpful, Liverpool, New York, NY Summerwood Pediatrics is a well-established, progressive office. We are a primary care practice caring for children from birth to 22 years of age. Our team of board-certified physicians, nationally certified nurse practitioners, and NYS-licensed nurses provides cutting-edge health care to patients in a friendly, welcoming environment. We believe that assisting parents in being well-informed and confident as caregivers for their children is critical to a child's health and well-being. In 2012, Summerwood Pediatrics became the first local pediatric practice in the Syracuse area to receive Medical Home Level 3 certification. As a certified medical home, we strive to provide care of the highest quality and deliver it in a timely and convenient manner. Using the family-centered model developed by the American Academy of Pediatrics, we try to coordinate ALL care, both medical and non-medical, for our patients and families. Medent EMR and Bilingual in Spanish, Helpful Duties and Responsibilities include the following. Other duties may be assigned. 1. Responsible for all clerical duties, including verifying demographic information, collecting copayments and balances due, and utilizing the computer system to notify providers of patient arrival. Distribute appointment-specific forms to be completed and enter or update patient data as needed. 2. Balance payments received for the shift worked. 3. Maintains a friendly, courteous, and professional demeanor. 4. Greets Patients. 5. Responsible for check-out duties 6. Answers incoming telephone calls on a multi-line, high-volume telephone system. 7. Schedule appointments. 8. Direct incoming calls to appropriate areas. 9. Distributes faxes through an electronic system. 10. Scan incoming mail & distribute it electronically to the appropriate provider. 11. Work in coordination on Medical Home Certification. 12. Pick up forms/paperwork from Pods. 13. Maintain the rescheduled appointment list. 14. Turn off the answering service in the morning and call the service at the end of the day with the Provider's on-call coverage. 16. Participate in daily huddles. 17. Copy/send out records for transfer/continuity of care. 18. Follows all safety and security procedures 19. Responsible for documenting patient communications in the patient's medical records. 20. Performs all other duties as needed and assigned. Qualifications: To perform this job successfully. Education/Experience: High school diploma or general education degree (GED); or one-year related experience and/or training; or equivalent combination of education and experience. Language Ability: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of the organization. Math Ability: Ability to add & subtract. Reasoning Ability: Medent experience Bilingual in English and Spanish, Helpful Starting pay is based on experience. View all jobs at this company View all jobs at this company
    $17 hourly 5d ago
  • OBGYN needed for central New York - Highly Successfully OBGYN Department

    Healthplus Staffing 4.6company rating

    Patient service representative job in Syracuse, NY

    HealthPlus Staffing is assisting a Physician-run multi-specialty group with their search for an OBGYN to join their team in New Hartford, NY. Job Description: OBGYN Structure: Full Time Schedule: Predictable work schedule (To be discussed) Support: Full Office Staff and APP Requirements: Must be BC/BE in Obgyn Compensation: (To be discussed) 90th percentile Production based salary at the end of 2 years Benefits: Comprehensive benefits package (To be discussed) The OB/GYNs perform consultations in a state of the art facility with on site lab and radiology services available. Inpatient work and procedures are performed in two of our local hospitals which are blocks from our location. Additional Info: This growing group offers a broad array of ancillary and support services under one roof for the convenience of both patients and physicians. In addition to having Electronic Medical Records, we also have been awarded superior performance designation by MGMA for outstanding Practice management and have achieved the highest accreditation by the AAAHC. If interested in this position please submit an application immediately! The HealthPlus Team
    $35k-42k yearly est. 60d+ ago
  • * Medical Secretary (Private Practice) Syracuse, NY 3-2-15

    Cs&S Staffing Solutions

    Patient service representative job in Syracuse, NY

    Please, review and apply for this position through the QCI system following the link below (Copy and Paste): http://jobs.qcitech.com/jobseeker/_Medical_Secretary_Private_Practice_Syracuse_NY_3215_J02155556.aspx *You can apply through Indeed using mobile devices with this link. Additional Information
    $31k-38k yearly est. 9h ago
  • * Medical Secretary (Private Practice) Syracuse, NY 3-2-15

    CS&S Staffing Solutions

    Patient service representative job in Syracuse, NY

    Please, review and apply for this position through the QCI system following the link below (Copy and Paste): http://jobs.qcitech.com/jobseeker/_Medical_Secretary_Private_Practice_Syracuse_NY_3215_J02155556.aspx *You can apply through Indeed using mobile devices with this link. Additional Information
    $31k-38k yearly est. 60d+ ago
  • Customer Service Representative - Floating

    Pathfinder Bank 3.6company rating

    Patient service representative job in Oswego, NY

    Full-time Description At Pathfinder Bank, you're not just starting a job, you're starting a journey with a team that genuinely cares. We believe in building relationships, growing talent from within, and serving the communities we call home. If you're looking for a supportive environment, opportunities to learn, and a chance to be part of something meaningful, this could be the perfect place for you. Summary/Objectives The Float Customer Service Representative (CSR) is the primary point of contact for bank customers throughout our branch locations. The objective of the Float CSR is to perform daily transactions for customers in various branches, while providing efficient and quality customer service. Additionally, as the primary point of contact, it is necessary for the Float CSR to create opportunities for cross-selling the bank's products and services in order to meet customer needs and grow the bank. Essential Functions Travel to branches as needed to provide and maintain excellent customer service to all bank customers. Promotes the Bank's products and services and refers customers to the appropriate sales personnel. Answers customers' routine banking questions; refers complex inquires to management. Processes daily transactions including deposits, withdrawals, check cashing and payments accurately, and balances work to teller system with minimal assistance. Receives, pays out monies, balance cash drawer with minimal assistance, and maintains an acceptable difference record. Update customer contact information on an ongoing basis to be sure we have the most accurate data in the event the bank would need to contact them. Assists with support work including, but not limited to, night drop, ATM balancing, safe deposit box, and debit card set up, branch capture, and preparing courier bags for transit. Performs various clerical duties including answering phone, typing, filing and preparing check orders. Ensure compliance/adherence to all policies, procedures and federal regulations in order to attain a satisfactory or better branch audit. Maintains confidentiality of all customer records and documents. Requirements At least one year Customer Service Experience I-3 years banking experience or cash handling experience Be professional in appearance and conduct Intermediate computer skills (Microsoft Office and Outlook) Perform basic mathematical functions Ability to work as part of a team and assist other team members Ability to adapt to change Attention to detail and ability to multi task Ability to pay attention to detail and quality of work Positive attitude High school graduate or equivalent Salary Description $17.00 - $21.00 Hourly
    $17-21 hourly 60d ago
  • Dental Patient Coordinator

    The Smilist

    Patient service representative job in Syracuse, NY

    Job Description About Us: At The Smilist, we aim to provide high quality dental care in a warm, welcoming, and professional environment. Our team is dedicated to making lives better one smile at a time. We are currently seeking a reliable, friendly, and motivated Dental Patient Coordinator to join our growing practice and contribute to our mission of excellent dental care. Key Responsibilities: Receptionist tasks include answering the office phone and distributing calls or messages accordingly Checking-in patients (verifying insurance and confirming patient information) Collecting payments Communicating patient's arrival promptly Managing administrative records Ensure office success by getting patients into the office Qualifications: Proven experience as a Dental Receptionist - at least 1 year Prior Dentrix experience preferred, but not required Strong communication and interpersonal skills Ability to work well in a team and handle multiple tasks efficiently Attention to detail and a positive attitude What We Offer: Competitive compensation Benefits package - health, dental, vision insurance, and more! Opportunity for professional growth and continuing education A chance to make a real impact on the health and well-being of our patients Position Details: Schedule: Full Time - Monday through Friday! Salary Range: $18.00-$20.00/hour Location: Solvay, NY The Smilist Dental provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Powered by JazzHR UMLcsybvXa
    $18-20 hourly 22d ago

Learn more about patient service representative jobs

How much does a patient service representative earn in Clay, NY?

The average patient service representative in Clay, NY earns between $30,000 and $42,000 annually. This compares to the national average patient service representative range of $27,000 to $38,000.

Average patient service representative salary in Clay, NY

$36,000

What are the biggest employers of Patient Service Representatives in Clay, NY?

The biggest employers of Patient Service Representatives in Clay, NY are:
  1. Crouse Hospital
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