Plastic Sugery Practice Sales - Patient Care Coordinator
Patient service representative job in Tampa, FL
Plastic Surgery Practice - Patient Sales Coordinator
Tampa, Florida world-class plastic surgery practice is seeking a sales superstar for the position of Patient Care Coordinator (PCC) living within 20 minutes of the office for a daily patient care coordinator role with a strong sales background, for a growing medical practice.
This practice is owned by a board-certified, well-respected, fellowship trained plastic surgeon, and caters to an elite, but family-focused clientele, where thousands of procedures have been executed with the most natural and impressive results, while maintaining a down-to-Earth family-focused office setting. This practice specializes in plastic surgery along with non-surgical procedures including but not limited to dermal fillers, lasers, and more.
The winning candidate must be willing to work in a sleeves-rolled, hands-on fashion, doing "whatever it takes" to help the team grow. There must be a focus on driving sales and results, coupled with a strong desire to implement and sustain organization and efficiency throughout the practice. There is a need for the winning candidate to be comfortable and capable working with a team of tenured front and back office employees. Relationship-building ability as well as a desire to perform outreach with a positive attitude and friendly demeanor is a must. We work hard, but we also have a great time together!
Responsibilities:
1. Sales - assist prospective patients in making comfortable and confident decisions to undergo surgery and non-surgical services through extensive phone conversations and live consultations. 5 days per week will be focused on selling, driving inquiries to purchase, and other sales-related functions. Comfort with quoting and asking patients to proceed with procedures and treatments ranging from $5,000 to over $40,000.
2. Follow-Up - consistently contact 50-100 patients each day, five days per week, through "pleasant persistence" is required. The ideal candidate loves sales, working with people by phone, face to face, and over email, and enjoys contacting hundreds of people per week, year round, and is lightning quick on a computer.
3. Additional Responsibilities:
Organization - Task orientation, timely completion of assignments, and an innate desire to “get things done”. Knowledge of medical software, such as Nextech, Patient Now, Modernizing Medicine, 4D, or Nex Gen is preferred by not required.
Positivity & Normalcy - we love patient care and seek a bubbly, positive, sunny outlook from our winning candidate who is reasonable and has a high social EQ.
Whatever it takes attitude with a sales focus - typical M-F schedule with normal hours, but at times more or less is needed. The winning candidate will have significant income upside - with no cap or limit - if results are achieved but must be willing to learn new concepts and unlearn intuitive ideas that do not match with the practice's structure. The selected candidate will report directly to the physician owner and office manager, while receiving coaching from a national sales consulting leader.
Job Requirements:
Bachelor's degree.
2-5+ years of sales experience - preferably in cosmetic medical, plastic surgery, or cosmetic dermatology field or similar - ideal candidate will be able to demonstrate prior results and a track record of achievement and leadership on former teams. This position is not an administration position with sales work. It is a sales position with administrative work.
Must be comfortable presenting 5 figure pricing with confidence. A belief in and understanding of how to sell luxury items by appealing to luxury buyers is a must.
Outstanding verbal and written communication and presentation skills.
Belief in the power of aesthetic surgery to change the lives of appropriate candidates for the better.
Strong computer and typing skills - typing no less than 50-55 wpm - with the ability to learn proprietary software for the medical industry quickly.
Excellent follow-up and organizational skills - a commitment to timely task completion without compromising quality is a must.
Professionalism in dress and presentation, honesty, excellent work ethic, and positive attitude a must.
Ability to excel individually as well as be a productive member of a team.
Compensation and Benefits:
Annual base pay of $50-$75,000, plus incentives results in most Patient Care Coordinators earning a total compensation in year one in the $80-$105,000 range. Income is uncapped and many PCCs, in years 2, 3, or beyond earn 6-figure incomes.
Paid time off
Paid training
Medical benefits per company policy for the employee
401k with match
Positive workplace working directly, daily, with the doctor, in a boutique environment. Trust is placed to work independently several days per week
Reasonable hours
Opportunity to grow personally and professionally by working with a successful practice while learning from a nationally respected consulting team.
Please submit a cover letter with your application for consideration. Please do not contact the practice directly to check the application status. We appreciate your time and consideration.
Medical Scheduler
Patient service representative job in Oldsmar, FL
About us:
At Health & Psychiatry, located in the heart of Oldsmar, Florida, with offices across the state, we are looking for a compassionate Medical Assistant to join our team. Our mission is to provide a healthcare experience centered around hope, health, and harmony through personalized behavioral health services.
As a Medical Assistant with us, you will play a key role in delivering outstanding patient care in an environment that values compassion and excellence. Our top priority is the health and well-being of our patients, and we are growing as a company, expanding throughout Florida, the U.S., and internationally. We are proud to offer mental healthcare services globally through our cutting-edge telepsychiatry technology.
If you're passionate about helping others and eager to be part of a growing, dynamic team, we'd love to hear from you!
Please see our website for all that we offer!
***********************************
Key Responsibilities:
Medical Duties: ( included but no limited to:)
Record and update patient medical histories
Measure and record vital signs
Process refill requests
Administer ADHD test (training will be provided)
Assist with Spravato treatments (training will be provided)
Send and obtain medical records
Schedule patient appointments
Answer phone calls and manage patient inquiries regarding any medical issues.
Maintain accurate patient records in compliance with HIPAA guidelines
Key Skills and Competencies:
Strong verbal and written communication skills
Proficient computer skills
EHR system knowledge preferred
A strong desire to learn and expand knowledge
Compassionate and patient-focused attitude
Customer Service Representative
Patient service representative job in Riverview, FL
Leviat, a CRH company, is a global leader in lifting, insulating and connecting technology for the construction industry. The company employs nearly 3,000 diverse, talented employees at 60 locations globally. Leviat's engineered products and innovative construction solutions are used in a variety of market segments from residential, non-residential and infrastructure, enabling users to build better, stronger, safer, and faster. We stand together to REINVENT THE WAY OUR WORLD IS BUILT.
Job Summary
Receives, records, and reconciles customer service orders, inquiries, and complaints in a timely and professional manner. This is primarily an inbound position where you are working with customers to process orders, resolve issues, billing and supporting the outside sales reps etc. Ideally, we would like to find someone that is familiar with construction and/or industrial manufacturing business but are willing to train someone that has the right attitude.
Job Location
This role will work from our Riverview, FL facility.
Job Responsibilities
Answers incoming customer telephone calls in a courteous and professional manner
Responds to and investigates customer inquiries, concerns, and issues via phone, fax, mail, and e-mail in a timely and courteous manner
Receives, records, and routes customer orders/changes in appropriate manner
Answers customer inquiries and provides appropriate technical and/or product-related information
Researches and resolves customer complaints and/or billing issues
Contacts customers when necessary to follow-up on customer issues or orders/quotes
Obtains customer feedback information
Effectively communicates customer issues and concerns to all applicable internal staff members
Documents all contacts, actions, and responses in customer database
Route qualified opportunities to the appropriate sales executives for further development and closure.
Organizes and maintains file system: files correspondence and other records
Maintains working knowledge of products and/or services
Prepares reports and correspondence as needed
Performs other duties as assigned by supervisor
Job Requirements
Previous experience in outbound call center, insides sales, or related sales/customer service type role is a plus
Excellent customer service skills
Continuous operation of computer and telephone to answer customer inquiries
Excellent verbal and written communication skills
Proficient on [Microsoft Word and Excel]
Commitment to excellence and high standards
Strong organizational skills; able to manage priorities and workflow
Ability to work independently and as a member of various teams and committees
Ability to understand and follow written and verbal instructions
Acute attention to detail
Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm
Ability to perform diversified clerical functions and basic accounting procedures.
Ability to effectively communicate with people at all levels and from various backgrounds.
Bilingual skills a plus.
ERP - AX a plus
Transportation System - Lima a plus
What CRH Offers You
Highly competitive base pay
Comprehensive medical, dental and disability benefits programs
Group retirement savings program
Health and wellness programs
A diverse and inclusive culture that values opportunity for growth, development, and internal promotion
About CRH
CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large international organization.
If you're up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest!
Leviat, a CRH Company, is an Affirmative Action and Equal Opportunity Employer.
EOE/Vet/Disability
CRH is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.
TEMPORARY - Standardized Patient
Patient service representative job in Clearwater, FL
We are excited that you are considering joining Nova Southeastern University!
Nova Southeastern University (NSU) was founded in 1964, and is a not-for-profit, independent university with a reputation for academic excellence and innovation. Nova Southeastern University offers competitive salaries, a comprehensive benefits package including tuition waiver, retirement plan, excellent medical and dental plans and much more. NSU cares about the health and welfare of its students, faculty, staff, and campus visitors and is a tobacco-free university.
We appreciate your support in making NSU the preeminent place to live, work, study and grow. Thank you for your interest in a career with Nova Southeastern University.
Primary Purpose:
The Standardized Patient reports directly to the Simulation Lab Manager and or Medical Director. The Standardized Patient portrays characteristics of a real patient, simulating signs and symptoms thereby affording the student an opportunity to learn and to be evaluated on learned skills in a simulated clinical environment. Standardized Patients will undergo physical examinations by students as part of the medical students learning experience.
Job Category: Non-Exempt
Hiring Range: $25.00
Pay Basis: Hourly
Subject to Grant Funding? No
Essential Job Functions:
1) Be highly dependable and punctual
2) Demonstrate flexibility and reliability with scheduling and assignments
3) Follow written and verbal instruction
4) Provide constructive feedback to medical students and fellow SPs
5) Work in a professional manner when interacting with learners, faculty, supervisors and peers
6) Be comfortable having repeated physical examinations
7) Be willing to wear a hospital gown with only undergarments underneath, while on camera and/or observed live through an observation monitor
8) Simulate all aspects of scenarios, including history of current problem, behavior and physical findings, in a standardized, accurate, and reliable manner
9) Accurately and consistently complete checklists
10) Accept ongoing feedback from facilitators and incorporate into case simulation
11) Other duties as assigned.
Job Requirements:
Required Knowledge, Skills, & Abilities: 1) Must be flexible regarding scheduling and assignments
2) Must have the ability to understand and follow instructions
3) Must demonstrate the ability to be instructed by a Standardized Patient Manager and consistently simulate a case scenario in an accurate, reliable, and professional manner
Required Certifications/Licensures:
Required Education: High School Diploma or Equivalent
Major (if required:
Required Experience:
Preferred Qualifications:
Is this a safety sensitive position? No
Background Screening Required? No
Pre-Employment Conditions:
Sensitivity Disclaimer: Nova Southeastern University is in full compliance with the Americans with Disabilities Act (ADA) and does not discriminate with regard to applicants or employees with disabilities and will make reasonable accommodation when necessary.
NSU considers applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status or any other legally protected status.
Patient Services Coordinator-LPN, Home Health
Patient service representative job in Clearwater, FL
Become a part of our caring community and help us put health first
The Patient Services Coordinator-LPN is directly responsible for scheduling visits and communicating with field staff, patients, physicians, etc. to maintain proper care coordination and continuity of care. The role also assists with day-to-day office and staff management
Manages schedules for all patients. Edits schedule for agents calling in sick, ensuring patients are reassigned timely. Updates agent unavailability in worker console.
Initiates infection control forms as needed, sends the HRD the completed “Employee Infection Report” to upload in the worker console.
Serves as back up during the lunch hour and other busy times including receiving calls from the field staff and assisting with weekly case conferences. Refers clinical questions to Branch Director as necessary.
Maintains the client hospitalization log, including entering coordination notes, and sending electronic log to all office, field, and sales staff.
Completes requested schedule as task appears on the action screen. Ensures staff are scheduled for skilled nurse/injection visits unless an aide supervisory visit is scheduled in conjunction with the injection visit.
Completes requested schedules for all add-ons and applicable orders:
Schedules discharge visit / OASIS Collection or recert visit following case conference when task appears on action screen.
Schedules TIF OASIS collection visits and deletes remaining schedule.
Reschedules declined or missed (if appropriate) visits.
Processes reassigned and rescheduled visits.
Ensures supervisory visits are scheduled.
Runs all scheduling reports including Agent Summary Report and Missed Visits Done on Paper Report.
Prepares weekly Agent Schedules. Performs initial review of weekly schedule for productivity / geographic issues and forwards schedule to Branch Director for approval prior to distribution to staff.
Verifies visit paper notes in scheduling console as needed.
Assists with internal transfer of patients between branch offices.
If clinical, receives lab reports and assesses for normality, fax a copy of lab to doctor, make a copy for the Case Manager, and route to Medical Records Department. Initiate Employee / Patient Infection Reports as necessary.
If clinical, may be required to perform patient visits and / or participate in on-call rotation.
Use your skills to make an impact
Required Experience/Skills:
Be a Licensed Professional Nurse or a Licensed Vocational Nurse licensed in the state in which he / she practices
Have at least 1 year of home health experience.
Prior packet review / QI experience preferred.
Coding certification is preferred.
Must possess a valid state driver's license and automobile liability insurance.
Must be currently licensed in the State of employment if applicable.
Must possess excellent communication skills, the ability to interact well with a diverse group of individuals, strong organizational skills, and the ability to manage and prioritize multiple assignments.
Scheduled Weekly Hours
40
Pay Range
The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.
$45,400 - $61,300 per year
Description of Benefits
Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.
About Us
About CenterWell Home Health: CenterWell Home Health specializes in personalized, comprehensive home care for patients managing a chronic condition or recovering from injury, illness, surgery or hospitalization. Our care teams include nurses, physical therapists, occupational therapists, speech-language pathologists, home health aides, and medical social workers - all working together to help patients rehabilitate, recover and regain their independence so they can live healthier and happier lives.About CenterWell, a Humana company: CenterWell creates experiences that put patients at the center. As the nation's largest provider of senior-focused primary care, one of the largest providers of home health services, and fourth largest pharmacy benefit manager, CenterWell is focused on whole-person health by addressing the physical, emotional and social wellness of our patients. As part of Humana Inc. (NYSE: HUM), CenterWell offers stability, industry-leading benefits, and opportunities to grow yourself and your career. We proudly employ more than 30,000 clinicians who are committed to putting health first - for our teammates, patients, communities and company. By providing flexible scheduling options, clinical certifications, leadership development programs and career coaching, we allow employees to invest in their personal and professional well-being, all from day one.
Equal Opportunity Employer
It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.
Auto-ApplyPatient Care Coordinator
Patient service representative job in Clearwater, FL
Our office, My Root Doctor Endodontics, is seeking a Patient Care Coordinator to join our busy specialty practice.
Our office is looking for a talented and pleasant patient care coordinator to take on all administrative and front office duties to provide an exceptional experience to all patients and visitors. Here is what you need to know about the role, our team, and why we could be the right next step in your career.
Working Hours:
40 hours per week
Your Responsibilities
You will be responsible for making a positive and lasting first impression. The ideal candidate should bridge the gap between customer obsession and clerical management. You should be able to deal with complaints and give accurate information. The goal is to make guests and visitors feel comfortable and valued while during their visit which means the following:
Welcoming patients to the dental office
Maintaining accurate patient records
Answering all incoming calls and redirecting them or keeping messages
Check, sort and forward emails
Keep updates records and files
Keep front desk tidy and presentable with all necessary material (pens, forms, paper ect.)
As an essential member of our office, you will also help to facilitate/coordinate other office responsibilities as needed.
Your Background
You are a resourceful Patient Care Coordinator that strives to ensure patients receive the experience they deserve. You're a team player that is adaptable to new and challenging tasks. You're an enthusiastic, passionate and collaborative problem-solver who is always proactively striving for excellence. You also have the following:
6 plus years of proven experience as front desk representative (Endo experience preferred)
PBS Endo experience a plus
Familiarity with office machines (e.g fax, printer ect.)
Strong communication and people skills
Good organizational and multi-tasking abilities
Problem-solving skills
Customer service orientation
A high school diploma
Desires to help your patients
If this sounds like you, you will fit right in with the team!
Why You Should Join Our Team
A career with us is a chance to work with everyone involved in the future of Specialty dental care. Dental Assistants, Sterilization Technicians, Office Managers, Patient Care Coordinators and many more all work together to improve the patient care experience and great clinical results.
We strive to build and maintain an environment where employees from all backgrounds are valued, respected, and have the opportunity to succeed. You will also find a culture of continuous learning and a commitment to supporting our team members in all aspects of their lives-at home, at work and everywhere in between.
Your Benefits & Perks:
BCBS High Deductible & PPO Medical insurance Options
VSP Vision Coverage
Principal PPO Dental Insurance
Complimentary Life Insurance Policy
Short-term & Long-Term Disability
Pet Insurance Coverage
401(k)
HSA / FSA Account Access
Identity Theft Protection
Legal Services Package
Hospital/Accident/Critical Care Coverage
Paid Time Off
Diverse and Inclusive Work Environment
Strong culture of honesty and teamwork
We believe in transparency through the talent acquisition process; we support our team members, past, future, and present, to make the best decision for themselves and their families. Starting off on the right foot with pay transparency is just one way that we are supporting this mission.
Position Base Pay Range
$21 - $25 USD
Specialty1 Partners is the direct employer of non-clinical employees only. For clinical employees, the applicable practice entity listed above in the job posting is the employer. Specialty1 Partners generates job postings and offer letters to assist with human resources and payroll support provided to the applicable practice. Clinical employees include dental assistants and staff assisting with actual direct treatment of patients. Non-clinical employees include the office manager, front desk staff, marketing staff, and any other staff providing administrative duties.
Specialty1 Partners and its affiliates are equal-opportunity employers who recognize the value of a diverse workforce. All suitably qualified applicants will receive consideration for employment based on objective criteria and without regard to the following (which is a non-exhaustive list): race, color, age, religion, gender, national origin, disability, sexual orientation, gender identity, protected veteran status, or other characteristics in accordance with the relevant governing laws. Specialty1 Partners' Privacy Policy and CCPA statement are available for view and download at **************************************************
Specialty1 Partners and all its affiliates participate in the federal government's E-Verify program. Specialty1 further participates in the E-Verify Program on behalf of the clinical practice entities which are supported by Specialty1. E-Verify is used to confirm the employment authorization of all newly hired employees through an electronic database maintained by the Social Security Administration and Department of Homeland Security. The E-Verify process is completed in conjunction with a new hire's completion of Form I-9, Employment Eligibility Verification upon commencement of employment. E-Verify is not used as a tool to pre-screen candidates. For up-to-date information on E-Verify, go to **************** and click on the Employees Link to learn more.
Specialty1 Partners and its affiliates uses mobile messages in relation to your job application. Message frequency varies. Message and data rates may apply. Reply STOP to opt-out of future messaging. Reply HELP for help. View our Privacy & SMS Policy here. By submitting your application you agree to receive text messages from Specialty1 and its affiliates as outlined above.
Auto-ApplySpecialty Pharmacy Care Coordinator - St. Petersburg, FL
Patient service representative job in Saint Petersburg, FL
We're looking for an On-Site Specialty Pharmacy Care Coordinator in St. Petersburg, FL to help us make specialty medications more accessible and affordable for patients. Keep reading to learn more about the role, our team and why House Rx is the right next step in your career.
About the Role
As a pivotal member of the House Rx team, you will work closely with specialty care clinics and the House Rx team to improve the specialty pharmacy experience for patients and their caregivers. This is an onsite role at an office location in St. Petersburg, FL.
What You'll Do
* Complete prior authorizations
* Source financial assistance on behalf of patients
* Process pharmacy claims
* Coordinate medication dispensing and shipping
* Improve the patient experience by answering questions and requests
* Act as a liaison between the patient, their provider and the pharmacist
About You
* You have mastered all the core pharmacy technician skills, such as processing claims and dispensing medications, and are ready to expand your career
* You are comfortable engaging with patients, providers, and all members of the care team both in-person and over the phone
* You have experience navigating specialty medication benefits investigation, prior authorization, and financial assistance
* You are excited about working in a start-up environment and helping to build workflows and processes from the ground up
* You enjoy learning new technologies and are proficient in some common pharmacy software systems (QS1, ComputerRx, PioneerRx, WAM, etc). Bonus points if you have worked in EMR systems (EPIC, Cerner, NextGen, etc) or specialty pharmacy systems (Therigy, Asembia1, ScriptMed, etc)
* You are familiar with specialty medications, including medications used in autoimmune, endocrinology, and oncology. Willingness to learn therapeutic areas you are not familiar with is great
* You are a creative problem solver interested in positively impacting each patient's pharmacy experience
* You are an initiative taking individual contributor who can also promote teamwork and collaboration amongst colleagues
* Pharmacy technician, licensed practical nurse or similar licensure as may be required in the applicable state
* Technician registration or licensure in State of employment, national certification as CPhT is preferred
* You may have the opportunity to travel to our client sites 10-15% of the time
Excited about the opportunity, but worried you don't meet all the requirements? Apply anyway, and give us both the chance to find out.
Expected Hourly Rate: $22/hr - $32/hr
This range represents the low and high end of the anticipated base salary/wage. The actual base salary/wage will depend on several factors, including experience, knowledge, and skills. Actual compensation packages may include other elements equity, paid time off and benefits.
Why You Should Join Our Team
A career at House Rx offers the chance to work with a talented group of entrepreneurs, healthcare professionals, and technology builders who are passionate about improving specialty care and making it easier for patients to access the medication that they need.
At House Rx, we strive to build and maintain an environment where employees from all backgrounds are valued, respected and have the opportunity to succeed. You'll find a culture that supports open communication, embracing failure as a learning opportunity, and always being open to new ideas-no matter how radical. We are a remote-first company, however some pharmacy operations roles require onsite clinic presence. We're committed to creating a positive and collaborative culture to achieve our mission, all while supporting our team members in all aspects of their lives-at home, at work and everywhere in between.
In particular, we offer:
* Paid time off
* Generous parental leave
* Comprehensive healthcare, vision and dental benefits
* Competitive salary and equity stake
We're backed by forward-thinking investors committed to transforming healthcare, including Bessemer Venture Partners, First Round Capital, Khosla Ventures, Maverick Ventures, 1984.vc, and Character.
Patient Care Coordinator
Patient service representative job in Apollo Beach, FL
Job Description
Outgoing and caring problem solver needed at Watts Dental!
Our Apollo Beach, FL office does so much more than clean teeth. We empower patients to take charge of their oral health by providing quality education and creating tailored treatment plans. We're hiring a full-time Patient Care Coordinator to explain treatment options and help set up financial plans to meet each patient's needs. Would you like to make a tangible impact and reach the next level in your career? Keep reading!
GET THE BENEFITS YOU DESERVE WHILE DOING WHAT YOU LOVE:
What We're Offering Our Patient Care Coordinator:
Experience-based pay of $24.00 - $30.00/hour
Medical, dental, and vision insurance
Short- and long-term disability coverage
Paid time off (PTO)
Safe harbor 401(k) plan
Ongoing education and professional development opportunities
Cutting-edge facility and technology
Supportive and collaborative work environment
What You'll Be Doing:
You'll be the friendly and compassionate person who helps patients understand their financial obligations and find ways to cover their dental treatment. Clear communication skills and an understanding attitude are crucial as you present treatment plans, explain their benefits, and encourage patients to make future appointments. You'll go over costs, insurance coverage, and payment options to help patients get their finances straight and receive the dentistry care they need. Always upbeat and respectful, you'll answer financial and scheduling questions, coordinate appointments, maintain accurate records, and help ensure every patient has an incredible experience at our office!
Our Patient Care Coordinator works from:
Monday - 8:30 am to 6:00 pm
Tuesday through Thursday - 7:00 am to 4:00 pm
Friday - 7:00 am to 1:00 pm
WHAT YOU'LL NEED:
Ability to excel in a team-oriented, fast-paced environment
Ability to clearly communicate treatment plans and costs
Comfort presenting financial options and discussing finances with patients
Respectful, compassionate, and sympathetic personality
Positive and growth-oriented mindset
High levels of organization and attention to detail
Preferred - dental office coordination experience
A BIT ABOUT US:
At Watts Dental, everything we do revolves around our core values:
Integrity & Ethics - Always do the right thing
Excellence - Strive for high standards in all we do
Growth & Mentorship - Invest in learning and teaching
Family & Fun - Work hard, laugh often, and support one another
Service - Give back to patients and our community
We've built a tight-knit community where employees are encouraged to grow professionally and team members come together to deliver first-class dental care. When you join us, you'll work alongside talented dentistry professionals, have access to the latest technology, and make a meaningful impact on every single patient.
It's easy to apply with our initial mobile-friendly application. Reach out today to join our dentistry office as a Patient Care Coordinator!
Job Posted by ApplicantPro
Patient Care Coordinator
Patient service representative job in Apollo Beach, FL
Outgoing and caring problem solver needed at Watts Dental!
Our Apollo Beach, FL office does so much more than clean teeth. We empower patients to take charge of their oral health by providing quality education and creating tailored treatment plans. We're hiring a full-time Patient Care Coordinator to explain treatment options and help set up financial plans to meet each patient's needs. Would you like to make a tangible impact and reach the next level in your career? Keep reading!
GET THE BENEFITS YOU DESERVE WHILE DOING WHAT YOU LOVE:
What We're Offering Our Patient Care Coordinator:
Experience-based pay of $24.00 - $30.00/hour
Medical, dental, and vision insurance
Short- and long-term disability coverage
Paid time off (PTO)
Safe harbor 401(k) plan
Ongoing education and professional development opportunities
Cutting-edge facility and technology
Supportive and collaborative work environment
What You'll Be Doing:
You'll be the friendly and compassionate person who helps patients understand their financial obligations and find ways to cover their dental treatment. Clear communication skills and an understanding attitude are crucial as you present treatment plans, explain their benefits, and encourage patients to make future appointments. You'll go over costs, insurance coverage, and payment options to help patients get their finances straight and receive the dentistry care they need. Always upbeat and respectful, you'll answer financial and scheduling questions, coordinate appointments, maintain accurate records, and help ensure every patient has an incredible experience at our office!
Our Patient Care Coordinator works from:
Monday - 8:30 am to 6:00 pm
Tuesday through Thursday - 7:00 am to 4:00 pm
Friday - 7:00 am to 1:00 pm
WHAT YOU'LL NEED:
Ability to excel in a team-oriented, fast-paced environment
Ability to clearly communicate treatment plans and costs
Comfort presenting financial options and discussing finances with patients
Respectful, compassionate, and sympathetic personality
Positive and growth-oriented mindset
High levels of organization and attention to detail
Preferred - dental office coordination experience
A BIT ABOUT US:
At Watts Dental, everything we do revolves around our core values:
Integrity & Ethics - Always do the right thing
Excellence - Strive for high standards in all we do
Growth & Mentorship - Invest in learning and teaching
Family & Fun - Work hard, laugh often, and support one another
Service - Give back to patients and our community
We've built a tight-knit community where employees are encouraged to grow professionally and team members come together to deliver first-class dental care. When you join us, you'll work alongside talented dentistry professionals, have access to the latest technology, and make a meaningful impact on every single patient.
It's easy to apply with our initial mobile-friendly application. Reach out today to join our dentistry office as a Patient Care Coordinator!
Insurance Verification Reps
Patient service representative job in Clearwater, FL
Why You Should Work For Us: HealthCare Support Staffing, Inc. (HSS), is a proven industry-leading national healthcare recruiting and staffing firm. HSS has a proven history of placing talented healthcare professionals in clinical and non-clinical positions with some of the largest and most prestigious healthcare facilities including: Fortune 100 Health Plans, Mail Order Pharmacies, Medical Billing Centers, Hospitals, Laboratories, Surgery Centers, Private Practices, and many other healthcare facilities throughout the United States. HealthCare Support Staffing maintains strong relationships with top providers in healthcare and can assure healthcare professionals they will receive fast access to great career opportunities that best fit their expertise. Connect with one of our Professional Recruiting Consultants today to see how a conversation can turn into a long-lasting and rewarding career!
Job Description
Contacts Medicare, Medicaid and private insurance companies, by phone or internet tools, to obtain benefit and eligibility information
Efficiently and accurately verifies, reviews, documents and completes insurance verifications
Evaluates insurance coverage in order to determine the policy's compatibility with our program
Determines if selected products are appropriate based on patient need and insurance benefit plan
Communicates with operations, sales team, referral or patient, regarding insurance benefits and coordination with products and programs
Achieves stated revenue goals, production, and performance objectives
Escalates recurring problem accounts, physician groups, or other trends to the management appropriately and in a timely manner
Maintains advanced knowledge of specialty and ancillary products to answer patient questions and assist with accurately processing complex orders, including out-of-stock items, exchanges and returns
Maintains a high degree of confidentiality at all times due to access to sensitive information
Maintains regular, predictable, consistent attendance and is flexible to meet the needs of the department
Follows all Medicare, Medicaid, HIPAA, and Private Insurance regulations and requirements
Abides by all regulations, policies, procedures and standards
Qualifications
High School diploma and one to two years of medical insurance verification or equivalent combination of education and experience
One to two years of customer service experience preferred
Has a strong working knowledge of billing procedures, insurance reimbursement procedures and HCPC codes
Ability to adapt to a constantly changing environment
Proficient in Microsoft Outlook, Word, Excel, PowerPoint and computer literacy
Knowledge of government and commercial insurance payers as it relates to documentation of claims that are required before submission
Ability to read and interpret documents such as Medicare/Medicaid regulations and insurance documents
Position may require evening and weekend availability
Strong attention to detail, multi-tasking, communication, and organizational skills are essential
Demonstrated ability to accurately perform data entry and pay close attention to detail
Additional Information
Interested in being considered?
If you are interested in applying to this position, please click the Green I'm Interested Button to email your resume and contact Jeff St Louis 407-478-0332x223.
Patient Care Coordinator
Patient service representative job in Clearwater, FL
Job DescriptionSalary: $16-$17 Per Hour
Patient Care Coordinator
PLEASE NO PHONE CALLS - APPLY ONLINE
At Audibel we help our patients with the gift of hearing! This is the kind of position where you will feel appreciated and utilized for not only your skills and experience, but for the compassion and sincerity you bring each day! If that's not enough reason, maybe these incentives below will help:
Benefits:
Medical, Dental, Vision, Life, Short Term Disability, Long term Disability, Accident and Critical Insurance Offered
60 Day Probationary Period
Benefit Eligibility - 1st of the Month following 60 Days
Vacation Time - 1 Week After 6 Months, 2 Weeks After 2 Years, 3 Weeks After 5 Years
Sick/Personal Time - 1 Paid Day Per Quarter
Summary of Duties:
Manage office schedule to ensure efficient patient care
Utilize Sycle to set appointments, update patient information, and enter patient purchases
Communicate effectively via phone, text and email with patients, peers, the corporate office, and the manufacturer
Teamwork Oriented - Work along side your office counterpart; regional and corporate management
Maintain a clean, inviting andfriendly environment in the office
Maintain accurate records of deposits, inventory, and call activity
Basic understanding and knowledge of hearing instruments and their function
Requirements:
Proficientcomputer skills
Excellent communication skills - bilingual is a plus
Ability to work quickly, accurately, and independently in a fast-paced environment
Strong ability to multitask for efficient use of time
Speech clarity
Reliable transportation
Hours of Operation:
Monday - Friday 9AM - 4:30PM
Saturdays by appointment only
Education:
High school diploma or equivalent
Patient Access Rep l - Scheduling - Clearwater
Patient service representative job in Clearwater, FL
Job Description
In this role you will:
Be responsible for scheduling appointment for all FOI patients in an accurate, professional manner.
Key Responsibilities:
Register all new patients in the computer system by obtaining patient demographics and insurance information.
Schedule appointments according to patient need and physician protocol.
Handle request for add-on appointment immediately according to physician protocols.
Update established patients insurance as needed.
Verify all established patients personal information & insurance information as needed
Assure compliance with all company plans, policies and procedures set forth by the Florida Orthopaedic Institute
All other duties as assigned.
About You:
High School Diploma
2 year experience in a medical environment
Excellent customer service and communication skills.
Able to multi-task and handle high volume of calls.
Intermediate data entry skills
We Would Love It If You Also Had:
High volume call center experience
Athena EMR experience
At FOI our goal is to provide our patients with world-class orthopedic care.
Our mission of providing the best care encompasses not only the care the physician provides, but all medical and administrative aspects of the patients encounter with Florida Orthopaedic Institute (FOI) as well. Every staff member plays a vital role in this mission. We take pride in receiving the Patriot Award from the Department of Defense for the support that we give to National Guard and Reserve members who are employed by FOI. We are committed to encouraging a culture of inclusion reflective of the communities we serve, and we provide equal opportunity to all. Florida Orthopaedic Institute conforms to the spirit as well as to the letter of all applicable laws and regulations.
What we offer:
Full time opportunities available, with room for career growth and advancement.
Excellent job security and stability, to promote an optimal work life balance.
Be part of this dynamic and growing high level Patient Access Team!
Orthopaedic Solutions Management is a Drug Free Workplace
We are committed to maintaining a safe, healthy, and productive work environment. As part of this commitment, we operate as a drug-free workplace. All candidates will be required to undergo pre-employment drug screening and/or be subject to random drug testing in accordance with applicable laws and company policy.
Patient Access Representative - Float
Patient service representative job in Clearwater, FL
Join Evara Health-Driven by Purpose, Powered by People.
Evara Health provides essential, high-quality care to the communities who need it most through 17 centers and mobile units offering primary care, dental, behavioral health, pediatrics, and more. Evara Health is recognized for its innovative, team-based approach, commitment to community health, and dedication to making healthcare accessible for all. Our people fuel our impact. Team members come for the purpose and stay for the supportive culture and strong, community-focused teams.
Build a career that goes beyond a job-it changes lives.
About This Role:
Patient Registration & Insurance: Performs timely and accurate patient registration, including verifying insurance benefits, entering information into the EHR system, and assisting with financial applications and payment arrangements.
Customer Service: Provides exceptional in-person and phone-based customer service by answering non-clinical questions, welcoming patients, and building positive relationships.
Financial Counseling & Payment Collection: Assists with financial analysis, collects proof of income, provides payment estimates, and follows proper cash handling procedures, including balancing daily journals.
Appointment Coordination: Schedules appointments per protocol, assists with forms, and ensures a smooth office workflow to support care delivery.
Team Collaboration & Service Culture: Works closely with the care team, maintaining a flexible, people-first attitude in alignment with Evara Health's purpose-driven service culture.
Traveling Requirement: Float between our Highpoint, Pinellas Park and Gold location as needed
Why You'll Love Working Here:
Impact: Every day, you'll make a significant impact on our patients' lives, leading efforts that go beyond healthcare to ensure community wellbeing.
Growth: We support your professional development through continuous learning and opportunities to grow within Evara Health.
Recognition: As part of our team, your hard work will be recognized and rewarded, contributing to your professional fulfillment and job satisfaction.
Education and Experience
High School Diploma or equivalent
Minimum 1 year of experience as Front Office in a healthcare setting, preferred
Minimum 1 year of experience in customer service, preferred
Culture and Benefits:
What sets Evara Health apart is our amazing culture and team spirit. We've set record engagement scores this year, creating an environment where our staff thrives and feels truly valued. We are able to do this through our team-based approach to work, but also in our unique benefit offerings such as:
Generous Time Off: 15 days of paid time off with an option to cash out unused day
Holidays: 10 paid holidays and an additional day off for your birthday.
Wellness Perks: Enjoy a free gym membership to support your health and fitness goals.
Retirement Planning: 403(b) with 2% employer contribution up to 4% match
Continuing Education: Tuition reimbursement eligibility which includes $1,500 per year.
Comprehensive Insurance Plans: Medical, Dental, Vision, Life, Short & Long-Term Disability + extra coverage options.
Employee Assistance Program (EAP): Confidential counseling, legal & financial advice through EAP
At Evara Health, your career goes beyond a job. Thrive, grow, and help deliver life-changing care to the people who need it most.
Auto-ApplyPatient Care Coordinator
Patient service representative job in Tampa, FL
At CSI Pharmacy (CSI), we are on a mission to provide Specialty Pharmacy services to patients with chronic and rare illnesses in need of complex care.
CSI is a rapidly growing national Specialty Pharmacy. Whether you work directly with patients or behind the scenes in support of the business and its employees, you will use your expertise, experience, and skills to support our patients and our mission.
Summary
The Patient Care Coordinator provides new and existing patients with the best possible customer service in relation to their drug prescriptions, clinical services, billing inquiries, delivery scheduling, patients' suggestions, and complaints.
Pay Range: $22 - $25/hr (DOE)
Location: Tampa, FL
Schedule: (On-Site) Monday - Friday, 8:30am - 5:00pm
Essential Duties and Responsibilities
include the following. Other duties may be assigned as necessary.
Records and processes orders and/or inquiries received by fax, mail, telephone, and/or through patient direct contact.
Provides timely response to patients' inquiries by telephone and/or email, consistent with service and quality standards.
Receives inbound and outbound calls to patients or MD Offices regarding orders for medications, pharmacy services and all other inquiries.
Coordinates patient care by scheduling orders, communicating information to the patient regarding shipments, assessing supply needs, verifying patient and payment information, notifying the pharmacist of issues or changes in the patient's condition.
Provides correct information or directs the call to the appropriate team member or department while maintaining
a high level of professionalism.
Ensures that good patients' relations are maintained, and patients' claims, and complaints are resolved fairly and effectively.
Contacts the pharmacists to alert them of any changes in patient's condition, compliance issues due to patient not taking medication or side effects, or to transfer a patient directly to pharmacist for counseling.
Completes all additional special handling duties as assigned including but not limited to drug shipment notifications and Adverse Drug Event Reports.
Completes other stages of the order process as assigned including but not limited to scanning prescriptions, Image Indexing, Pre-QA, Intake Prep, and work issues.
Documents information received from calls and provides notification of any urgeorders, shipping related issues and any errors, complaints or compliments to the appropriate party or system.
Provides high quality services to the home-care patient and the home-care referral source.
Consistently represents the company in a professional manner.
Maintains effective working relationship and cooperate with all personnel in the Company.
Adheres to the Company's compliance requirements as stated in the policy and procedure manual and all other related policies.
Performs other duties and responsibilities as assigned.
Qualification Requirements
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Provide the highest level of professionalism, responsiveness, and communication to build and maintain the maximum customer base possible.
Must possess the ability to multi-task and frequently change direction.
Must have and maintain a valid driver's license, maintain automobile insurance coverage, and have access to a reliable automobile.
COMPETENCIES
Analytical - Uses intuition and experience to complement data.
Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
Technical Skills - Strives to continuously build knowledge and skills, Shares expertise with others.
Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance.
Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions.
Written Communication - Writes clearly and informatively; Able to read and interpret written information.
Teamwork - Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit.
Business Acumen - Conserves organizational resources.
Diversity - Demonstrates knowledge of EEOC policy; Shows respect and sensitivity for cultural differences; Supports affirmative action and respects diversity.
Ethics - Treats people with respect; Works with integrity and ethically; Upholds
organizational values.
Organizational Support - Follows policies and procedures; Supports affirmative action and respects diversity.
Planning/Organizing - Uses time efficiently.
Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration, regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Monitors own work to ensure quality.
Safety and Security - Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly.
Adaptability - Able to deal with frequent change, delays, or unexpected events.
Attendance/Punctuality - Is consistently at work and on time.
Dependability - Follows instructions, responds to management direction.
Initiative - Asks for and offers help when needed
Education and/or Experience
CPhT OR 2yrs of experience in similar role required.
Minimum two years medical or pharmacy experience or equivalent experience.
At least 1yr in a call center type environment or similar customer service role
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee regularly is required to stand, walk, sit, climb stairs, use hand to finger, handle or feel objects, tools, or controls; and reach with hands and arms.
The employee frequently lifts and/or moves up to 20 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This job generally operates in a clerical office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. While performing the duties of this position, the employee may travel by automobile and be exposed to changing weather conditions.
Comments
This description is intended to describe the essential job functions, the general supplemental functions, and the essential requirements for the performance of this job. It is not an exhaustive list of all duties, responsibilities, and requirements of a person so classified. Other functions may be assigned, and management retains the right to add or change the duties at any time.
NOTICE:
Successful completion of a drug screen prior to employment is part of our background process, which includes medical and recreational marijuana.
By supplying your phone number, you agree to receive communication via phone or text.
By submitting your application, you are confirming that you are legally authorized to work in the United States.
Graham Healthcare Group is an Equal Opportunity Employer
Auto-ApplyPatient Access Representative
Patient service representative job in Clearwater, FL
Join Evara Health-Driven by Purpose, Powered by People.
Evara Health provides essential, high-quality care to the communities who need it most through 17 centers and mobile units offering primary care, dental, behavioral health, pediatrics, and more. Evara Health is recognized for its innovative, team-based approach, commitment to community health, and dedication to making healthcare accessible for all. Our people fuel our impact. Team members come for the purpose and stay for the supportive culture and strong, community-focused teams.
Build a career that goes beyond a job-it changes lives.
About This Role:
Patient Registration & Insurance: Performs timely and accurate patient registration, including verifying insurance benefits, entering information into the EHR system, and assisting with financial applications and payment arrangements.
Customer Service: Provides exceptional in-person and phone-based customer service by answering non-clinical questions, welcoming patients, and building positive relationships.
Financial Counseling & Payment Collection: Assists with financial analysis, collects proof of income, provides payment estimates, and follows proper cash handling procedures, including balancing daily journals.
Appointment Coordination: Schedules appointments per protocol, assists with forms, and ensures a smooth office workflow to support care delivery.
Team Collaboration & Service Culture: Works closely with the care team, maintaining a flexible, people-first attitude in alignment with Evara Health's purpose-driven service culture.
Why You'll Love Working Here:
Impact: Every day, you'll make a significant impact on our patients' lives, leading efforts that go beyond healthcare to ensure community wellbeing.
Growth: We support your professional development through continuous learning and opportunities to grow within Evara Health.
Recognition: As part of our team, your hard work will be recognized and rewarded, contributing to your professional fulfillment and job satisfaction.
Education and Experience
High School Diploma or equivalent
Minimum 1 year of experience as Front Office in a healthcare setting, preferred
Minimum 1 year of experience in customer service, preferred
Culture and Benefits:
What sets Evara Health apart is our amazing culture and team spirit. We've set record engagement scores this year, creating an environment where our staff thrives and feels truly valued. We are able to do this through our team-based approach to work, but also in our unique benefit offerings such as:
Generous Time Off: 15 days of paid time off with an option to cash out unused day
Holidays: 10 paid holidays and an additional day off for your birthday.
Wellness Perks: Enjoy a free gym membership to support your health and fitness goals.
Retirement Planning: 403(b) with 2% employer contribution up to 4% match
Continuing Education: Tuition reimbursement eligibility which includes $1,500 per year.
Comprehensive Insurance Plans: Medical, Dental, Vision, Life, Short & Long-Term Disability + extra coverage options.
Employee Assistance Program (EAP): Confidential counseling, legal & financial advice through EAP
At Evara Health, your career goes beyond a job. Thrive, grow, and help deliver life-changing care to the people who need it most.
Auto-ApplyPatient Engagement and Continuity of Care Coordinator
Patient service representative job in Oldsmar, FL
Are you looking to make a difference in patients' lives with a company that values your expertise? Join us in our mission of delivering compassionate healthcare where it matters most - at home.
Pinnacle Home Care, Florida's largest Medicare-certified home health provider, has been delivering high-quality, patient-centered care for over two decades, and we're looking for a Patient Engagement and Continuity of Care Coordinator to join our award-winning team.
Key Responsibilities
Patient Engagement and Outreach.
Initiate follow-up calls, surveys, and wellness checks with patients post-discharge.
Ensure that patient interactions are empathetic, thorough, and focused on understanding the patient's health status and care needs.
Identify opportunities for service reengagement based on patient needs and collaborate with clinical teams to reinitiate care plans as appropriate.
Quality Assurance and Compliance to ensure all outreach efforts comply with industry regulations, including HIPAA and Medicare requirements.
Track and report on key performance indicators, including readmission rates, patient satisfaction, and engagement metrics.
Work closely with the Quality Assurance team to ensure high standards of service and follow-up.
Data Analysis and Reporting to analyze data on patient outcomes, service utilization, and engagement rates to identify trends and opportunities for improvement.
Provide regular reports to senior leadership, highlighting program successes, challenges, and areas for development.
Utilize data insights to refine patient outreach strategies, tailor communications, and adjust resources as necessary.
Qualifications
A High School Diploma, a degree in Nursing (LPN/RN), Social Work, or a related field, and relevant experience are preferred.
Experience: Minimum of 2-5 years in healthcare, with experience in patient engagement, case management, or transitional care programs in a home health, hospital, or related setting preferred.
Strong knowledge of home health regulations, patient care standards, and HIPAA compliance.
Proficiency in healthcare technology systems, such as EHR and CRM tools, for data tracking and analysis.
Excellent communication and interpersonal skills, with the ability to engage compassionately and professionally with patients and families.
Analytical mindset with strong problem-solving skills and attention to detail.
Why Choose Pinnacle?
Personalized, One-on-One Care: Help patients heal and regain their independence by delivering individualized care in the comfort of their homes.
Growth & Stability: Over two decades as Florida's largest home health agency.
Ongoing Professional Development: Free Continuing Education Units (CEUs) to support licensure and career advancement.
Competitive Benefits & Perks: Including an employee referral program where you can earn rewards.
Recognized Excellence: Ranked as a USA Today Top Workplace.
Flexible Scheduling: Enjoy a schedule that aligns with your personal priorities.
Supportive & Fun Culture: Join a collaborative, forward-thinking team that values both professional excellence and personal fulfillment.
Pinnacle promotes an inclusive environment and is an equal opportunity employer. We prohibit discrimination or harassment based on race, religion, age, gender, national origin, disability, veteran status, or other legally protected characteristics.
Be part of a company that empowers clinicians to make a difference in the lives of over 10,000 patients across Florida every day. Apply now!
Customer Service Representative
Patient service representative job in Tampa, FL
Banko Overhead Doors is searching for a friendly and highly analytical and sales success driven Customer Success Specialist to join our customer care team. In this role, you will answer customer queries and resolve issues via appropriate channels, maintain knowledge of our products and services, obtain customer feedback, provide training to new hires and support the department management and lead roles.
A top-notch Customer Success Specialist will demonstrate excellent time management skills and be passionate about customer service and self-improvement. Ideal candidates should be great brand ambassadors who are willing to go the extra mile to ensure customer satisfaction.
Customer Success Specialist Responsibilities:
Promptly responding to customer queries via email, phone and in-person channels.
Immediately escalating serious complaints or issues that you are not equipped to deal with.
Liaising with colleagues or managers to find the best solutions to customers issues.
Identifying common problems and escalating them to management, along with possible suggestions for improvement, wherever possible.
Maintaining a polite, empathetic, helpful, and professional manner at all times.
Obtaining and sharing customer feedback with colleagues and other departments so that products and services can be improved.
Familiarizing yourself with new products and services as they are introduced.
Attending meetings as required.
Providing training to new customer service agents.
Respecting client confidentiality at all times.
Customer Success Specialist Requirements:
High school diploma or GED.
Bachelors degree in business, communications, or a related field may be advantageous.
Practical experience with help desktop software (i.e. Microsoft Suite), and CRM software.
Previous experience in a customer service role is preferred.
The ability to respond appropriately under pressure.
Sound judgment and excellent problem-solving skills.
The ability to speak a second language may be advantageous.
A positive attitude and the ability to build relationships with clients.
The flexibility to work irregular hours, when required. (specific role hours 10am-7pm)
Superb written and verbal communication skills.
It is the policy of Banko Overhead Doors to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Banko Overhead Doors will provide reasonable accommodations for qualified individuals with disabilities.
{Show Up for Banko & Banko Will Show Up for You We strive to provide long-standing partnerships with our customers. To do that requires our team members to be present and on the ready according to their schedules. We require all team members to show up for work with minimal call-outs based on our attendance policy. }
Compensation details: 21-22 Hourly Wage
PI35109138ea1a-31181-38847255
Care Coordinator
Patient service representative job in Tarpon Springs, FL
St. Luke's Cataract & Laser Institute is seeking a full-time Care Coordinator to work out of our Tarpon Springs location. Company Mission
“Life Changing Vision”
is a mission statement we adhere to in every aspect of our care giving, from the moment a patient walks through our doors to the follow-up care they receive. We are committed to helping our patients attain overall wellness in body, mind, and spirit. Why work at St. Luke's? St. Luke's is a legendary ophthalmic practice with six locations in the Gulf Coast region of Florida and two in The Villages. The St. Luke's name is known not only for excellence in cataract surgery results and patient care but also for career opportunities and growth in the communities we serve. About the Position The Care Coordinator is responsible for supporting the relationship between the referring physician and the treating physician. This is accomplished by overseeing the patient journey from the time of referral to exam completion and closing the communication loop with the referring physician. What do we look for?
Ability to manage all inbound and outbound communication with healthcare providers
Assist the clinic staff with care coordination and communication with external providers
Ensure that referred patients are scheduled in a timely manner
Conduct outbound call programs
Ensure all incoming records are delivered to the correct provider in a timely fashion (coming in via mail, fax, NextGen Share, etc.)
Ensure all incoming medical records are incorporated into the patient's electronic medical record
Must be flexible in order to undertake a variety of miscellaneous duties and performs other job functions as assigned by the Clinic Quality Manager
Job Skill and Qualifications:
High School Diploma
Knowledgeable in HIPAA, Privacy and Security and the Privacy Rule
Good organizational skills with ability to prioritize tasks
Strong working knowledge of EHR and EPM
Familiar with ophthalmic terms and clinic flow. - how to read a chart
Computer data entry, filing, spelling and telephone skills
Good verbal/written skills
Relates well with co-workers, other staff, and medical staff
Conscientious regarding confidentiality and aware of confidentiality guidelines of the material that will be handled
The Benefits of working for St. Luke's
Medical, Dental, Vision, Life Insurance, 401(k) with Employer Match, Paid Time Off, and Holiday Pay
Opportunity to build a career with a longstanding, reputable organization
Leadership and Career Advancement opportunities
Competitive wages and certification bonuses
Monday - Friday work week
Weekends and Holidays off
See more benefits at ************************************ We are an Equal Opportunity Employer and a Drug Free Workplace We participate in E-Verify
Patient Service Center Site Coordinator/Lead Phlebotomist-Tampa
Patient service representative job in Tampa, FL
At LabCorp we have a passion in helping people live happy and healthy lives. Every day we provide vital information that helps our clients and patients understand their health. If you are passionate about helping people and have a drive for service, then LabCorp could be a great next career step!
We are seeking a Patient Service Center (PSC) Site Coordinator to join our team. This position will be responsible for the coordination and oversight of activities of Patient Service Centers within an assigned area. The PSC Coordinator will work closely with the PSC staff, management, as well as the laboratory staff and clients to ensure optimal operation of the Patient Service Center. The position will also perform phlebotomy and specimen processing procedures at LabCorp Patient Service Centers under minimal supervision.
Work Schedule: Monday - Friday 7am- 3:30pm Rotating Saturdays from 7am - 1pm.
Work Location: 5201 W. Kennedy Blvd. Tampa, FL
Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only. For more detailed information, please click here.
PST's may be eligible for participation in the PST Incentive Plan, which pays a quarterly bonus based on performance metrics.
Job Responsibilities:
Observe and report any performance, compliance or staffing related issues to supervisors
Manage and monitor patient flow, wait times, inventory levels and information logs
Monitor monthly productivity reports and report any deviations as necessary
Address any customer service related issues in a prompt and respectful manner
Promote team work, cohesiveness and effective communication among coworkers
Perform blood collections by venipuncture and capillary techniques for all age groups
Collect specimens for drug screens, paternity tests, alcohol tests etc.
Perform data entry of patient information in an accurate and timely manner
Process billing information and collect payments when required
Prepare all collected specimens for testing and analysis
Administrative and clerical duties as necessary
Travel to additional sites when needed
Job Requirements:
High school diploma or equivalent
Minimum 1 year of experience as a phlebotomist
Prior experience is a leadership position is a plus
Phlebotomy certification from an accredited agency is preferred
In depth knowledge of phlebotomy duties, responsibilities and techniques
Proven track record in providing exceptional customer service
Strong communication skills; both written and verbal
Ability to work independently or in a team environment
Comfortable working under minimal supervision
Reliable transportation and clean driving record if applicable
Flexibility to work overtime as needed
Able to pass a standardized color blindness test
If you're looking for a career that offers opportunities for growth, continual development, professional challenge and the chance to make a real difference, apply today!
Labcorp is proud to be an Equal Opportunity Employer:
Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law.
We encourage all to apply
If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site or contact us at Labcorp Accessibility. For more information about how we collect and store your personal data, please see our Privacy Statement.
Auto-ApplyPatient Care Coordinator True Eye Experts of New Tampa
Patient service representative job in Tampa, FL
Requisition ID: 906491 Store #: T148 Position:Patient Care CoordinatorTotal Rewards: Benefits/Incentive Information True Eye Experts New Tampa has provided superior patient care in our community and we are committed to hiring team members who are dedicated to ensuring excellent vision care is provided to every patient. Our practice fosters a work culture which supports teamwork and builds upon the skills and talents of our employees. We value individuals of integrity who are positive, dependable, and flexible in their work. In return we provide a positive and supportive work culture, offer tremendous incentive opportunities, and support professional development.
Our Practice strives to improve quality of life for our patients each day by providing the finest in eye care, expert optical professionals, and an inviting environment. We provide a wide range of vision care services including full-scope optometric patient care, ocular disease management, routine comprehensive eye exams, refractive services, Vision Therapy, and more. Our Optometrists utilize their knowledge, efficiency, and the most modern technology to provide the best vision for everyone.
Our Practice is a part of TeamVision, a Management Service Organization within EssilorLuxottica, a global leader in the design, manufacturing, and distribution of ophthalmic lenses, frames, and sunglasses. Together, we provide operational excellence to eyecare professionals with an aim to be the leading eye care provider in our community.GENERAL FUNCTION
This role supports the practice by coordinating the daily administration of doctors, visitors, and patients within the local practice. This position ensures an unsurpassed patient experience by seamlessly linking the doctor and other practice functions together. This role supports establishing the practice as the premier destination for all vision needs within the community.
MAJOR DUTIES & RESPONSIBILITIES
Greets patients without delay.
Promptly answers the telephone in a friendly and courteous manner.
Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by phone.
Keeps patient appointments on schedule by notifying doctor/provider of patient's arrival, reviewing service delivery compared to schedule, and reminding providers of service delays.
Facilitates reminder calls to patients for appointment confirmation and order pickup notification.
Records and updates financial information, collects patient charges, and files, collects, and expedites third-party claims.
Maintains business office inventory and equipment by checking stock to determine inventory level, anticipating needed supplies, partners with Practice Manager to order office supplies, and verifies receipt of supplies.
Protects patients' rights by maintaining confidentiality of medical, personal, and financial information in accordance with HIPAA.
Determines both medical and vision insurance eligibilty in accordance with patients current plan coverage.
Ensures all office systems are maintained.
Maintains a safe working environment for all team members and patients.
Maintains operations by following policies and procedures, reporting needed changes.
Contributes to team effort by accomplishing related tasks as needed.
Works weekends and evenings in support of the business needs (varies by location).
Adheres to attendance and daily time keeping requirements.
Adheres to all company policies and procedures.
Consistently maintains proper dress code.
Performs other administrative responsibilities as assinged by Practice Manager or as business needs.
BASIC QUALIFICATIONS
High School graduate or equivalent
Minimum of one year strong customer service skills (internal/ external)
Strong communicator and listener
Problem solving ability
Organization skills
PREFERRED QUALIFICATIONS
Experience in healthcare
Familiarity with in-store technology, such as point-of-sale, patient record systems, and other software applications
Basic knowledge of services, products, vision insurance plans/coverage and office operations
Strong interpersonal skills
Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.
EssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at ************ (be sure to provide your name, job id number, and contact information so that we may follow up in a timely manner) or email ********************************.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.
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Nearest Major Market: Tampa
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Nursing, Patient Care, Optometry, Ophthalmic, Medical, Healthcare