Patient service representative jobs in Colorado - 1,377 jobs
Patient Service representative
Adventhealth 4.7
Patient service representative job in Denver, CO
**Our promise to you:**
Joining AdventHealth is about being part of something bigger. It's about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that **together** we are even better.
**All the benefits and perks you need for you and your family:**
+ Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance
+ Paid Time Off from Day One
+ 403-B Retirement Plan
+ 4 Weeks 100% Paid Parental Leave
+ Career Development
+ Whole Person Well-being Resources
+ Mental Health Resources and Support
+ Pet Benefits
**Schedule:**
Full time
**Shift:**
Day (United States of America)
**Address:**
2525 S DOWNING ST
**City:**
DENVER
**State:**
Colorado
**Postal Code:**
80210
**Job Description:**
+ **SIGN ON BONUS ELIGIBLE FOR NEW HIRES! Up to $5,000!**
+ Answers incoming phone calls, responds to inquiries, and directs calls appropriately.
+ Welcomes patients; updates, verifies, and enters patient demographics, insurance, and billing information and processes forms into appropriate systems.
+ Registers patients for services, ensures accuracy, facilitates timely discharge, and maximizes reimbursement.
+ Ensures all financial assessments, eligibility, and benefits memos are clear, updated, and thorough to support post-care financial needs.
+ Maintains a working relationship with clinical partners to ensure open communication between clinical, ancillary, and patient access departments, enhancing patient experiences.
**The expertise and experiences you'll need to succeed:**
**QUALIFICATION REQUIREMENTS:**
Associate, High School Grad or Equiv (Required) Certified Healthcare Access Associate (CHAA) - Accredited Issuing Body
**Pay Range:**
$19.38 - $31.01
_This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances._
**Category:** Administrative & Executive Services
**Organization:** AdventHealth Medical Group Porter
**Schedule:** Full time
**Shift:** Day
**Req ID:** 150662203
$19.4-31 hourly 1d ago
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Customer Service Representative
Rocky Mountain Air Solutions 3.9
Patient service representative job in Grand Junction, CO
Join Our Team as a Customer ServiceRepresentative
At Rocky Mountain Air Solutions, we make life better - for our customers and for each other. We don't just fill orders-we fuel industries and build lasting relationships. We're looking for driven, dependable individuals to join our customer service team in Grand Junction, Colorado. If you thrive in a fast-paced environment, enjoy solving problems, and want to grow with a company that values your contributions, this is your opportunity.
Key Responsibilities
Drive branch sales performance through out-bound calls to potential and existing customers
Assist customers with their accounts (taking payment, addressing invoice concerns, updating contact information, reviewing cylinder balances, etc.)
Troubleshoot complex issues with customer processes/needs
Complete warehouse-related activities such as cycle counting, shipping and receiving of product
Support the branch delivery driver role via logistical support and sometimes back-up delivery driving
Why You'll Love It Here
At Rocky Mountain Air Solutions, we believe in empowering our team and providing opportunities for growth and development. Here's what you can expect:
Collaborative Culture: You'll join a supportive team that values professionalism, accuracy, and collaboration.
Hands-On Learning: We'll train you on everything from industrial gases to welding equipment-no prior experience required.
Career Growth: Our rotational training program sets you up for long-term success, including obtaining your CDL B with HAZMAT endorsement.
Meaningful Work: You'll help customers solve real problems and keep essential industries running smoothly.
What We're Looking For
A bachelor's degree (preferred)
Strong attention to detail and problem-solving skills
A team player who can also work independently
Physical ability to move gas cylinders and 60 lb. boxes
A valid driver's license with a clean record
The Logistics
Monday-Friday daytime hours
On-call rotation with minimal after-hours demand
Travel to other branches during your first year of training (expenses covered)
Compensation & Benefits
Starting pay: $24-26/hour (based on experience)
Medical, dental, life, and long-term disability insurance
401K + quarterly profit sharing
Paid holidays, vacation, and sick time
$24-26 hourly 21h ago
Customer Service Representative- Bilingual Preferred
Loanmax Title Loans 3.8
Patient service representative job in Fort Collins, CO
LoanMax- Customer ServiceRepresentative- Bilingual Preferred Are you looking for a stable, full-time position with career potential? If so, you've come to the right place! We are currently hiring for our location at 2030 S College Ave, Fort Collins, CO 80525
Incentives:
Full-Time Position: Monday - Friday 10am-6pm, Saturday 9am-2pm, closed on Sundays!
Weekly Pay
Health Benefits
Paid Holidays
Vacations
Retention Bonus
Paid Time Off
Paid On-site Training
Competitive Salaries
Requirements:
Must be at least 18 years old
Must be able to work full time
Have a high school degree or equivalent
Basic computer and data entry experience
Collections experience preferred
Criminal background check
Consumer credit check
Drug screen
Primary Responsibilities:
Provide superior customer service
Loan processing
Cash handling
Collection calls
Additional duties as assigned
How to Apply:
Apply via portal on job website (please include your resume)
Requisition Close Date:
1/29/26
Note:
Resume must include employment history, employment dates, description of each position, and educational background.
Hiring manager will be calling from area code 404 (GA). Please keep an eye out for that area code.
Our Background
LoanMax is one of America's most respected loan companies. We believe our customer servicerepresentatives are the heart of our business. We take pride in providing our customers with excellent service, and we have high expectations for our managers. We are looking for an individual who is motivated, honest, dependable, and seeking a career providing superior customer service.
$29k-37k yearly est. 18h ago
Customer Service Representative
Patient's Choice Medical
Patient service representative job in Denver, CO
Patient's Choice, a DME - Durable Medical Equipment company, specializes in wheelchair and mobility products. We are looking for a new member of our team to support our Sales Staff out in the Field. The company was founded in 2007 in Rolling Meadows, IL and is a leader in the Durable Medical Equipment Industry. This is a full-time employment position with great benefit package.
We are looking for someone that has some background and/or aptitude to learn Medicare and Medicaid Policy as it relates to the Home Medical Equipment market. This individual would support the Sales Reps in the field along with Customer Service.
Responsibilities
Full-time Position - comes with full Benefits Package + Incentives
Aptitude to multi task and have a highly self-disciplined work ethic
Must be highly organized, focused, and motivated to work in our "Denver, CO " office -working with our own Sales Representatives in their process of working referrals to making the delivery and helping our patients improve their mobility needs.
Due to Medicare / Medicaid Policy changing frequently is critical to stay relevant.
Require individual to be an excellent communicator.
Activities includes phone calls to/from our patients, assist with scheduling deliveries, & support the paperwork workflow.
Work in a collaborative environment where we learn and apply as a team.
Qualifications and Compensation
EXPERIENCE & EDUCATION
Some College Preferred or Experience with Administrative Tasks
COMPENSATION
Salary is commensurate with experience
Medical and Dental - (Full Time)
401K - Company Matching (Full Time)
FSA - Flexible Spending Account (Full Time)
Vacation and Holidays (Full Time)
PC Gains - Profit Sharing
We look forward to meeting serious candidates that have the aptitude to continue to learn. Please submit resume and references if you feel you would be a good match for this position.
Best regards,
Patient's Choice Management
$29k-37k yearly est. 4d ago
Oil & Gas New Engine Sales & Service Representative
Smith Power Products, Inc. 3.7
Patient service representative job in Frederick, CO
About the Role
Smith Power Products is hiring an Oil & Gas New Engine Sales & ServiceRepresentative to grow market share and serve as the primary, boots-on-the-ground customer contact across the Mountain West. This role blends new engine sales, technical support, and customer relationship management, with a strong emphasis on field presence and long-term account growth.
What You'll Do
Grow market share by developing new customers and expanding existing accounts
Be the face of Smith Power Products in the field with consistent on-site customer engagement
Identify, develop, and close new engine sales opportunities
Support engine installations, commissioning, and startup activities
Coordinate service support, warranty claims, and maintenance programs
Act as the technical liaison between customers, service teams, and OEMs
Gather market and competitor intelligence to support territory growth
What We're Looking For
Experience in oil & gas engine sales or service
Strong knowledge of diesel and/or natural gas engines
Proven ability to build trust and relationships in the field
Comfortable working independently across a large territory
Willingness to travel extensively within NM, UT, WY, and CO
Preferred Experience
Familiarity with CAT, Cummins, MTU, Waukesha, Kohler, or similar engines
Mechanical or technical background
Exposure to drilling, compression, or production operations
Why Smith Power Products
High-impact role focused on territory growth and market share expansion
Autonomy to manage your territory and customer relationships
Strong internal service and technical support team
Competitive compensation with performance-based incentives
$28k-38k yearly est. 4d ago
Unit Care Coordinator (Registered Nurse/RN)
University Park Care Center 3.8
Patient service representative job in Pueblo, CO
The RN Unit Care Coordinator is responsible for supervising, implementing, coordinating, and managing patient care through interpersonal contact with patients, families, nursing staff, and others on his/her respective unit in accordance with all applicable laws, regulations, and Life Care standards.
Education, Experience, and Licensure Requirements
Nursing diploma (associate's or bachelor's degree in nursing)
Currently licensed/registered in applicable State. Must maintain an active Registered Nurse (RN) license in good standing throughout employment.
One (1) year geriatric nursing experience preferred
CPR certification upon hire or obtain during orientation. CPR certification must remain current during employment.
Specific Job Requirements
Advanced knowledge in field of practice
Make independent decisions when circumstances warrant such action
Knowledgeable of practices and procedures as well as the laws, regulations, and guidelines governing functions in the post acute care facility
Implement and interpret the programs, goals, objectives, policies, and procedures of the department
Perform proficiently in all competency areas including but not limited to: patient rights, and safety and sanitation
Maintains professional working relationships with all associates, vendors, etc.
Maintains confidentiality of all proprietary and/or confidential information
Understand and follow company policies including harassment and compliance procedures
Displays integrity and professionalism by adhering to Life Care's
Code of Conduct
and completes mandatory
Code of Conduct
and other appropriate compliance training
Essential Functions
Effectively direct the daily functions of unit nurses and CNAs to provide leadership on the floor
Chart appropriately, accurately, and in a timely manner
Provide, manage, and coordinate patient care and services through interpersonal contact which allows patients to attain or maintain the highest practicable physical, mental, and psychosocial well being
Accurately prepare and administer medication as ordered by a physician
Respond in a leadership capacity to emergency situations related to patient and staff safety
Coordinate patient care plans and services
Exhibit excellent customer service and a positive attitude towards patients
Assist in the evacuation of patients
Demonstrate dependable, regular attendance
Concentrate and use reasoning skills and good judgment
Communicate and function productively on an interdisciplinary team
Sit, stand, bend, lift, push, pull, stoop, walk, reach, and move intermittently during working hours
Read, write, speak, and understand the English language
An Equal Opportunity Employer
$48k-68k yearly est. 18h ago
Unit Care Coordinator (Registered Nurse/RN)
Life Care Center of Longmont 4.6
Patient service representative job in Longmont, CO
$6,000 Sign On Bonus! Position requires an on call rotation. Grow with our long term leadership team!
The RN Unit Care Coordinator is responsible for supervising, implementing, coordinating, and managing patient care through interpersonal contact with patients, families, nursing staff, and others on his/her respective unit in accordance with all applicable laws, regulations, and Life Care standards.
Education, Experience, and Licensure Requirements
Nursing diploma (associate's or bachelor's degree in nursing)
Currently licensed/registered in applicable State. Must maintain an active Registered Nurse (RN) license in good standing throughout employment.
One (1) year geriatric nursing experience preferred
CPR certification upon hire or obtain during orientation. CPR certification must remain current during employment.
Specific Job Requirements
Advanced knowledge in field of practice
Make independent decisions when circumstances warrant such action
Knowledgeable of practices and procedures as well as the laws, regulations, and guidelines governing functions in the post acute care facility
Implement and interpret the programs, goals, objectives, policies, and procedures of the department
Perform proficiently in all competency areas including but not limited to: patient rights, and safety and sanitation
Maintains professional working relationships with all associates, vendors, etc.
Maintains confidentiality of all proprietary and/or confidential information
Understand and follow company policies including harassment and compliance procedures
Displays integrity and professionalism by adhering to Life Care's
Code of Conduct
and completes mandatory
Code of Conduct
and other appropriate compliance training
Essential Functions
Effectively direct the daily functions of unit nurses and CNAs to provide leadership on the floor
Chart appropriately, accurately, and in a timely manner
Provide, manage, and coordinate patient care and services through interpersonal contact which allows patients to attain or maintain the highest practicable physical, mental, and psychosocial well being
Accurately prepare and administer medication as ordered by a physician
Respond in a leadership capacity to emergency situations related to patient and staff safety
Coordinate patient care plans and services
Exhibit excellent customer service and a positive attitude towards patients
Assist in the evacuation of patients
Demonstrate dependable, regular attendance
Concentrate and use reasoning skills and good judgment
Communicate and function productively on an interdisciplinary team
Sit, stand, bend, lift, push, pull, stoop, walk, reach, and move intermittently during working hours
Read, write, speak, and understand the English language
An Equal Opportunity Employer
$35k-47k yearly est. 18h ago
Patient Access Representative- Cardiology Clinic
Vail Health Hospital 4.6
Patient service representative job in Colorado
Vail Health has become the world's most advanced mountain healthcare system. Vail Health consists of an updated 520,000-square-foot, 56-bed hospital. This state-of-the-art facility provides exceptional care to all of our patients, with the most beautiful views in the area, located centrally in Vail. Learn more about Vail Health here.
About the opportunity:
Responsible for patient registration, admissions, and associated tasks which include information collection and validation, and requisitioning of orders and services. Insurance-related tasks include: verification, collection of co-payments, and collection of associated paperwork. Performs administrative functions, scheduling, answering phones, and coordinating general requests.
What you will do:
Registers patients and performs all registration-related functions, including explaining and obtaining all necessary patient consents and authorizations in a complete and timely manner, and collecting financial paperwork (e.g., patient responsibility statement, etc.) and co-payment as required.
Communicates effectively with patient to assist in access to care by: answering telephone and other incoming communications in a timely and customer-service oriented manner; replying to inquiries, patient needs for information, and other parties clearly and in a timely manner; and, if information is not readily available, follows up with inquiries to responsible party.
Resolves all non-clinical questions within scope of knowledge while providing excellent customer service on the phone and/or in person.
Performs on-going documentation audits for medical necessity, plan of care, and other related tasks or requirements by payors, including Medicare, using a variety of computer-based systems.
If in a procedure-based department, routinely schedules appointments for all procedures educating each patient with pre-exam and if necessary, post-exam requirements within scope. Organizes, generates and distributes patient reminders, results, and recall letters.
Establishes files, maintains information, and scans medical records in a timely and organized manner.
Manages, directs and responds to incoming office correspondence as deemed appropriate, including mail, email, faxes, and telephone calls and forward queries to the appropriate staff.
Organizes, monitors, and orders front desk supply inventory to assure cost effective departmental spending.
Attends and provides feedback for departmental staff meetings.
Follow the Center for Medicare & Medicare Services (CMS) requirements for checking medical necessity communicates relevant coverage/eligibility information to the patient. Identifies patients who will need Medicare Advance Beneficiary Notices (ABNs) of non-coverage and maintains accurate records of authorizations within the EMR.
Completes Medicare Secondary Payer Questionnaire for Medicare beneficiaries in accordance with Centers for Medicare & Medicaid Services (CMS) standards
Role Models the Principals of a Just Culture and Organizational Values.
Ensures compliance with all applicable HIPAA, EMTLA and Joint commission requirements, providing required associated literature to patients.
Performs other duties as assigned on department and organizational-level.
This description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills and efforts or work conditions associated with the job. It is intended to be an accurate reflection of the general nature and level of the job. What you will need: Experience:
Customer service and clerical experience required.
License(s):
N/A
Certification(s):
N/A
Computer / Typing:
Must possess, or be able to obtain within 90 days, the computers skills necessary to complete online learning requirements for job-specific competencies, access online forms and policies, complete online benefits enrollment, etc.
Must have working knowledge of the English language, including reading, writing, and speaking English. Education:
N/A
Benefits at Vail Health Include:
Competitive Wages & Family Benefits:
Competitive wages
Parental leave (4 weeks paid)
Housing programs
Childcare reimbursement
Comprehensive Health Benefits:
Medical
Dental
Vision
Educational Programs:
Tuition Assistance
Existing Student Loan Repayment
Specialty Certification Reimbursement
Annual Supplemental Educational Funds
Paid Time Off:
Up to five weeks in your first year of employment and continues to grow each year.
Retirement & Supplemental Insurance:
403(b) Retirement plan with immediate matching
Life insurance
Short and long-term disability
Recreation Benefits, Wellness & More:
Up to $1,000 annual wellbeing reimbursement
Recreation discounts
Pet insurance
Pay is based upon relevant education and experience per hour.
Hourly Pay:
$20.67 - $24.37 USD
$20.7-24.4 hourly Auto-Apply 60d+ ago
Patient Access Rep (Full Time)
Gunnison Valley Health System 4.2
Patient service representative job in Gunnison, CO
The Patient Access Representative is responsible for pre-admitting and admitting patients to the hospital, either during a face to face interview or over the phone. This position is responsible for verifying insurance benefits, providing estimates for services, obtaining ABN forms, and collecting money at time of service. This position requires exceptional interpersonal and organizational skills. The Patient Access Representative will communicate in a compassionate and professional manner with patients and other hospital staff.
Education: Experience or training in healthcare office setting and customer relations. Must possess a high school diploma or equivalent.
Experience: Requires ability to work cooperatively with other employees, other departments and the public. Ability to prioritize work and meet deadlines is required. Ability to handle multiple tasks simultaneously and concentrate in a busy environment is required. Ability to use common computer system and business software is necessary.
Skills and Responsibilities:
* Observes professional ethics in maintaining confidential information concerning the personal, financial, medical, or employment status of a patient of GVH and their families.
* Admits patients by accurately interviewing them, obtaining all demographic and insurance information in a timely manner, and typing this information into the Evident software.
* Able to explain insurance benefits, deductibles, co-insurance, and discount to patients at the time of service.
* Educates patients on the financial policies of the hospital and directs them to appropriate resources as necessary
* Understands payors with whom the hospital is contracted for managed care discounts, billing and out of state Medicaid patients
* Collects patient payments
Compensation: $18.90 - $22.00/hour DOE
Physical Requirements
Occasionally (0-33%) - Standing, change position, reach across midline, crouching/squatting, stooping, stairs, lifting (0-20 lbs), carrying (0-20 lbs) pushing/pulling (20-50 lbs)
Frequently (34 - 66%) - Walking, sitting, handling, fingering
Continuously (37 -100%) See with corrective eyewear, hear clearly with assistance
Shift - Day
Schedule - 8-10 hour shifts
Status - FT
There is no deadline to apply for this position; we are accepting applications on an ongoing basis until a finalist is selected.
Your total compensation goes beyond the number on your paycheck. Gunnison Valley Health provides generous leave, health plans and retirement contributions that add to your bottom line.
Benefits Eligibility
Medical, dental, vision, health care FSA, dependent care FSA, and Lifestyle Spending Account: All active employees working 40 or more hours per pay period in a Full Time or Part Time position are eligible for benefits on the first of the month after hire.
Full Time staff are automatically enrolled in 401A plan as of date of hire.
Life and AD&D insurance: All active employees working 40 or more hours per pay period are eligible for benefits on the first of the month after hire date.
Short-term and long-term disability: All active employees working 60 or more hours per pay period are eligible for benefits on the first of the month after hire date.
$18.9-22 hourly 16d ago
ASC - Patient Experience Representative - Front Desk
Panorama Eye Care
Patient service representative job in Fort Collins, CO
Who We Are
At Panorama Eyecare, we are not just a team; we are a community of dedicated professionals united in our quest to provide the best eyecare anywhere. Our unflinching commitment to excellence and our core values are what make us an Employer of Choice. Join us in shaping the future of eyecare as we thrive together!
The Role
The Surgery Center Patient Experience Representative provides clerical support to the ASC. This position serves many different functions. The primary areas of responsibility include patient admission for surgical /laser procedures), surgical chart preparation for the ASC and coordinating operating room schedules. This position requires excellent organizational and interpersonal skills.
Major Responsibilities:
Champions the Mission Statement of the Panorama Eye Care Family.
Patient Care: Able to work collaboratively with all members of the health care team in the ASC to provide optimal patient care.
Customer Service: Able to provide a high level of customer service to patients, visitors, physicians, and staff in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations.
Work Efficiency: Able to multi-task in a fast paced ASC. Ability to think quickly, problem solve, and work on delegated tasks independently. Able to maintain and upgrade office proficiency in all office techniques.
Team Work: Able to work collaboratively with all members of the health care .
Additional Responsibilities:
Patient Admissions-
Greets patients, family members, and visitors promptly and courteously.
Completes check-in process for procedures.
Confirm patient information is complete in-patient chart.
Collects payments as necessary indicating as such in computer and prepares copies/receipts for patient and medical records.
Keeps patients and family, friends, or caregivers well informed throughout patient's progress at the ASC.
Receives phone calls and takes accurate messages or directs calls to the appropriate person/department in a timely manner.
Chart Preparation for ASC and Medical Records-
Collaborating with pre-surgical team to correct any discrepancies.
Assists Health Information Management Coordinator to maintain patient files in an organized system.
Coordinating Operating Room (OR) Schedules-
Works collaboratively to coordinate OR schedules for the next day's procedures.
Prints and distributes confirmed schedules.
Requirements
Who You Are
Minimum requirements include a high school diploma or equivalent with two years of work experience Basic office skills and computer skills are necessary
Knowledge of medical office procedures and terminology is desirable
This position requires exceptional interpersonal skills as well as strong communication skills, in person, over the phone and through email
Must maintain a current BLS certification. Must obtain within 3 months of hire.
Advanced Microsoft Office Skills
Physical Demands:
Ability to be on feet /sit for long periods of time
Ability to lift up to 25 pounds
Requires the ability to distinguish letters or symbols
Requires eye-hand coordination and manual dexterity
Ability to raise hands and arms to shoulder level without restriction, pain, or discomfort
Ability to bend, stoop and twist without pain of discomfort
Ability to perform extended use of phones, computer keyboarding and copiers.
Additional Job Details
Has a primary work location at 3151 Precision Dr, Fort Collins CO 80528 (Ambulatory Surgery Center)
This is a Full-Time Position.
Compensation for this role will be $17 - $18 an hour based on experience.
Our Growth Opportunities
At Panorama Eyecare, we care about our employee's ability to grow within the company. Therefore, we have created career growth plans that allow employees the ability to work toward their professional growth. We encourage all employees to apply for internal openings they may be qualified for, and we welcome the opportunity to interview and coach employees on how to grow.
Our Employee Perks
PTO Accruals Start at 3 Weeks
Comprehensive Medical and Dental Insurance
Company Paid Optical Allowance
Company Paid Routine Eye Care
Short Term and Long-Term Disability Insurances
Educational Allowance
Generous Paid Holiday Program
401K With Company Match
Join Our Team!
Embark on a rewarding journey with Panorama Eyecare and become part of a team that embodies the values of Partnership, Engagement, Excellence, and Stewardship. As an Eyecare Professional, you will not only provide exceptional patient care, but also shape the future of our practices. Together, we are transforming the eyecare landscape. Apply now and let your passion for excellence and patient well-being shine!
EEOC
Panorama Eyecare is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any characteristic protected by law.
Salary Description $17- $18 /hr
$17-18 hourly 15d ago
Patient Representative
Vail-Summit Orthopaedics & Neurosurgey
Patient service representative job in Vail, CO
Description:
The PatientRepresentative greets and assists patients and visitors, and serves as a liaison between patient and medical support staff.
This is a full-time position offering medical, dental and vision insurances, paid time-off, employer paid long term disability, continuing education funds, and 401K. There is also a monthly bonus opportunity for all staff.
This position is only open to current Colorado residents.
THE DETAILS OF THE JOB
ESSENTIAL DUTIES AND RESPONSIBILITIES
Greets persons entering establishment, determines nature and purpose of visit, and assists appropriately.
Operates telephone to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
Checks patients in and out. Receives payment for applicable services.
Performs administrative support tasks, such as operating scanners or computers to manage patient and medical records, daily reports, receipts, schedules, insurance registration, or other documents.
Maintains work area and lobby in a neat and orderly manner.
Meet the Company's expectations as described in the VSON Policies and Practices.
Maintain confidentiality of Personal Identifiable Information (PII) in accordance with company Policies and State and Federal laws, including OHSA and HIPAA regulations.
Perform job in accordance with all company safety practices.
Other duties as assigned.
ACCOUNTABILITY AND DECISION-MAKING
This position is on a team or acts as an individual contributor and does not supervise employees.
Actions may affect a work unit or area within a department.
WORK ENVIRONMENT AND CONDITIONS
Work is primarily performed in reception area. Involves frequent contact with patients, dealing with sick and injured people, and some exposure to communicable diseases.
Work may be stressful at times. Interaction with others is constant and interruptive.
The noise level is usually moderate, but can occasionally be loud due to volume of physicians and patients in the office.
PHYSICAL DEMANDS
Work may require sitting for long periods of time, stooping, bending and stretching for supplies with occasional lifting of files or paper weighing up to 50 pounds.
While performing the duties of this job, the employee is regularly required to talk or hear. It is necessary to view a computer monitor for long periods of time.
Duties require manual dexterity sufficient to operate a keyboard and mouse, operate a calculator, telephone, copier, scanner and other office equipment as necessary.
Requirements:
WHAT IT TAKES TO DO THE JOB
KNOWLEDGE, SKILLS AND ABILITIES
Working knowledge of medical/billing office procedures. Includes the ability to access data on clinic information systems such as scheduling software, Electronic Medical Records software, and company e-mail.
Skill in developing and maintaining relationships, and communicating calmly and clearly with patients, medical staff and the public.
Knowledge of English grammar, spelling and punctuation in order to interpret and follow oral and written instruction, keep detailed records, and sort and file materials correctly by alphabetic or numeric systems.
Knowledge of basic arithmetic to make simple calculations.
Ability to work under pressure, with interruptions and deadlines.
EDUCATION, EXPERIENCE AND CERTIFICATES
High school diploma or equivalent required. Some college preferred.
Minimum of 1 year work experience required, in customer service and/or clinical environment preferred.
ABOUT THIS JOB POSTING
NOTICE
This job description is not intended to be a comprehensive list of activities, duties or responsibilities for this job. The duties, expectations and actions listed for this role may change at any time with or without notice.
EEO STATEMENT
We believe diversity makes us stronger. Vail-Summit Orthopaedics & Neurosurgery provides equal employment opportunities to all employees and applicants without regard to sex, gender identity, sexual orientation, genetics, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
$31k-37k yearly est. 19d ago
Triage and Scheduling Specialist
Southern Colorado Retina MSO, LLC
Patient service representative job in Colorado Springs, CO
Apply Here: **********************************************************************************
Reports to: Scheduling Supervisor Department: Scheduling
Job Type: Full-Time FLSA Status: Non-Exempt
Location: Colorado Springs Revised: November 1, 2022
General Purpose
The Triage Scheduling Specialist position responds to and processes patient requests for appointments, rescheduling and cancellations.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Essential Duties/Responsibilities
Answers phones.
Triages requests for appointments.
Monitors phones messages and responds or redirects to appropriate parties.
Schedules and reschedules appointments.
Performs triage of patient needs.
Other Duties/Responsibilities
Performs new patient data entry.
Attends team and staff meetings.
Performs other duties as assigned.
Supervisory Duties (if any)
None
Job Qualifications
Knowledge, Skills, and Ability:
Knowledge of retinal and ophthalmic sciences.
Possesses organizational skills.
Ability to use internet, email, MS Office, and other job-related software products.
Ability to communicate effectively both orally and in writing.
Ability to work with minimum supervision.
Demonstrates self-motivation and reliability.
Ability to evaluate information and circumstances and make appropriate recommendations.
Ability to be a team player.
Ability to type 40 WPM.
Education or Formal Training
:
High School Diploma required
Experience:
Receptionist experience preferred.
Working Conditions and Other Conditions of Employment
Working
Environment
:
This job operates in a fast paced, professional office environment and routinely required the use of standard office equipment such as computers, phones, and photocopiers. Most of the offices are open and modular in layout. Work may involve moderate exposure to ambient or loud noises. In the health center environment, there is potential for contact with blood-borne pathogens and communicable diseases, as well as potential for contact with dissatisfied or abusive individuals. There could be interaction with persons who are mentally ill, disabled, elderly and emotionally upset.
Physical Activities
:
These are representative of those which must be met to successfully perform the essential functions of this job.
This role can involve standing or sitting for extended periods of time, bending at the waist, and using hands and fingers to handle and file papers or operate assigned equipment. While performing the duties of this job, the employee is regularly required to talk or hear. Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus. Employee may also have to lift 10 to 25 lbs. unassisted.
Other Conditions of Employment
:
Willingness to submit to mandatory random drug screening.
Willingness to accept temporary assignments and ability to drive to and from other office locations.
Reimbursement for mileage will be made at the current IRS rates.
Note: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job.
$32k-44k yearly est. 9d ago
Patient Serivce Representative
Intermountain Health 3.9
Patient service representative job in Lafayette, CO
The PatientServiceRepresentative (PSR) serves as the first connection between Intermountain and patients. This role embodies Intermountain values and focuses on establishing collaborative relationships with patients and fellow caregivers to deliver the highest level of customer/patient satisfaction. The PSR ensures a superior customer experience by identifying and resolving patient needs related to patient intake and care, which may include greeting and checking-in/out patients, as well as verifying information supplied by patients.
**Essential Functions** .
+ Provides courteous and professional connections with patients over the phone, in person or via secure messaging. Resolves patient needs skills to ensure a superior customer experience by identifying and resolving patient needs related to patient intake and care.
+ Documents all phone calls accurately and completely in the electronic medical record (EMR).
+ Schedules patient appointments for visits, procedures, diagnostic tests, referrals, and/or consultations.
+ Registers patients over the phone or in person by confirming, entering, and/or updating all required demographic data on patient and guarantor on the registration system. Follows procedures when identifying patients.
+ Obtains copies of insurance cards, forms of ID, and signatures on all required forms. May verify information on appropriate accounts to determine insurance coordination of benefits, may include pre-certification/prior authorization .
+ Assists patients in completing necessary forms to meet regulatory and billing needs prior to receiving clinical care. Scans necessary paperwork and educates patient on financial assistance. Proactively requests payments from patients on current and past medical services. Receives and processes those payments following appropriate procedures for handling payments.
+ Stays current on role/responsibilities, updates etc. which may include reviewing monthly email/newsletter, ambulatory epic dashboard, patient access, work ques, attend clinic/service line meetings, review emails each shift, etc. to ensure the highest standard of performance is achieved.
**Skills**
+ Professional etiquette and communication.
+ Collaboration / Teamwork
+ Confidentiality
+ Customer service
+ Resolving patient needs
+ Computer literacy
+ Time management
+ Critical thinking/situational awareness
+ Cash management
**Minimum Qualifications**
+ Six months of customer service experience involving interactions with customers.
+ Demonstrated basic computer skills involving word processing and data entry.
+ Professional manner and strong interpersonal and communication skills.
+ Ability to work collaboratively with patients and fellow caregivers to deliver the highest level of customer/patient satisfaction.
+ Ability to protect privacy, confidentiality, and Protected Health Information (PHI) of patients, members, and caregivers.
**Preferred Qualifications**
+ One year of customer service experience involving interactions with customers in person and by phone.
+ Billing and collections experience.
+ Computer literacy in using electronic medical records (EMR) systems and other relevant software.
+ High school diploma or GED preferred.
+ Multilingual
**Physical Requirements**
+ Ongoing need for caregivers to see and read information, labels, documents, monitors, identify equipment and supplies, and be able to assess customer needs.
+ Frequent interactions with providers, colleagues, customers, patients/clients and visitors require employee to verbally communicate as well as hear and understand spoken information, needs, and issues quickly and accurately.
+ Manual dexterity of hands and fingers to manipulate complex and delicate supplies and equipment with precision and accuracy. This includes frequent computer use for typing, accessing needed information, etc.
+ Position may require standing for long periods of time, lifting supplies
+ May assist patients into/out of the clinic.
**Location:**
Good Samaritan Medical Office Pavilion
**Work City:**
LaFayette
**Work State:**
Colorado
**Scheduled Weekly Hours:**
40
The hourly range for this position is listed below. Actual hourly rate dependent upon experience.
$19.29 - $24.99
We care about your well-being - mind, body, and spirit - which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.
Learn more about our comprehensive benefits package here (***************************************************** .
Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
At Intermountain Health, we use the artificial intelligence ("AI") platform, HiredScore to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment. Thank you for considering a career with us and experiencing our AI-enhanced recruitment process.
All positions subject to close without notice.
$30k-34k yearly est. 11d ago
Member Scheduling Specialist Level 1
Vuepoint Diagnostics LLC
Patient service representative job in Englewood, CO
Job DescriptionDescription:
Member Scheduler Specialist
VuePoint Diagnostics is seeking individuals who truly care about serving others and creating authentic connections with every call. The primary responsibility of this role is to place outbound calls to members identified by the system to schedule them for services available to them at no cost. This colleague will consistently demonstrate hospitality and empathy while efficiently and effectively interacting with members.
The Member Scheduler Specialist reports to the Health Screening Call Center Manager.
Colleagues who are successful in this role typically:
Work well with minimal supervision and consistently achieve results.
Finds joy interacting with people of all life experiences, cultures and ethnicities
Are skilled at building connections and trust over the phone.
Resilience to maintain a positive attitude when handling objections or rejections.
Communicate persuasively to overcome common misperceptions about this service.
Thrive in a structured environment with clear procedures and expectations.
Use technology platforms to accurately document interactions.
Key Responsibilities:
Make outbound calls to existing or potential members using VuePoint's system-generated lists.
Verify Patient Information: Collect and confirm accurate patient information during the scheduling process.
Compliance and Documentation: Adhere to all privacy and confidentiality regulations, maintaining patient confidentiality while handling and protecting sensitive information. Complete necessary documentation related to scheduling activities accurately and efficiently.
Customer Service: Show courtesy and respect in all situations, ensuring a positive customer experience. Collaborate with other Member Scheduling Specialists and Field Technicians to ensure customer needs are met.
Clearly explain the value and process of our in-home screening services to encourage member participation.
Demonstrate adherence to all VuePoint Diagnostics scripts, policies, procedures and compliance guidelines.
Requirements:
Qualifications and Skills:
The ability to speak with members in a relatable style influences them to clearly understand and feel confident about the services we offer.
Minimum 2+ years' experience in a customer service role required
Minimum 1+ years' experience in a call center environment preferred
High school diploma or equivalent required
Previous experience in customer service, outbound calling, telemarketing, or sales.
Ability to ensure confidentiality of all members and other relevant information under HIPAA Guidelines.
Proven ability to meet performance targets in a structured environment.
Proven ability to persevere and self-direct throughout the workday.
Follow processes accurately and document precise records.
Proficient with Microsoft Outlook, Teams, Word, and Excel; able to quickly learn scheduling processes and documentation tools.
Must be able to perform all essential job functions with or without reasonable accommodations
Bilingual (Spanish) is plus.
$32k-43k yearly est. 15d ago
Patient Access Representative - PRN
Vail Health 4.6
Patient service representative job in Dillon, CO
Vail Health has become the world's most advanced mountain healthcare system. Vail Health consists of an updated 520,000-square-foot, 56-bed hospital. This state-of-the-art facility provides exceptional care to all of our patients, with the most beautiful views in the area, located centrally in Vail. Learn more about Vail Health here.
About the opportunity:
Responsible for patient registration, admissions, and associated tasks which include information collection and validation, and requisitioning of orders and services. Insurance-related tasks include: verification, collection of co-payments, and collection of associated paperwork. Performs administrative functions, scheduling, answering phones, and coordinating general requests.
This position is PRN/Pool or as needed. Hours and shifts are not guaranteed. Eligible for 16% PRN Differential.
What you will do:
Registers patients and performs all registration-related functions, including explaining and obtaining all necessary patient consents and authorizations in a complete and timely manner, and collecting financial paperwork (e.g., patient responsibility statement, etc.) and co-payment as required.
Communicates effectively with patient to assist in access to care by: answering telephone and other incoming communications in a timely and customer-service oriented manner; replying to inquiries, patient needs for information, and other parties clearly and in a timely manner; and, if information is not readily available, follows up with inquiries to responsible party.
Resolves all non-clinical questions within scope of knowledge while providing excellent customer service on the phone and/or in person.
Performs on-going documentation audits for medical necessity, plan of care, and other related tasks or requirements by payors, including Medicare, using a variety of computer-based systems.
If in a procedure-based department, routinely schedules appointments for all procedures educating each patient with pre-exam and if necessary, post-exam requirements within scope. Organizes, generates and distributes patient reminders, results, and recall letters.
Establishes files, maintains information, and scans medical records in a timely and organized manner.
Manages, directs and responds to incoming office correspondence as deemed appropriate, including mail, email, faxes, and telephone calls and forward queries to the appropriate staff.
Organizes, monitors, and orders front desk supply inventory to assure cost effective departmental spending.
Attends and provides feedback for departmental staff meetings.
Follow the Center for Medicare & Medicare Services (CMS) requirements for checking medical necessity communicates relevant coverage/eligibility information to the patient. Identifies patients who will need Medicare Advance Beneficiary Notices (ABNs) of non-coverage and maintains accurate records of authorizations within the EMR.
Completes Medicare Secondary Payer Questionnaire for Medicare beneficiaries in accordance with Centers for Medicare & Medicaid Services (CMS) standards
Role Models the Principals of a Just Culture and Organizational Values.
Ensures compliance with all applicable HIPAA, EMTLA and Joint commission requirements, providing required associated literature to patients.
Performs other duties as assigned on department and organizational-level.
This description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills and efforts or work conditions associated with the job. It is intended to be an accurate reflection of the general nature and level of the job. What you will need: Experience:
Customer service and clerical experience
License(s):
N/A
Certification(s):
N/A
Computer / Typing:
Must possess, or be able to obtain within 90 days, the computers skills necessary to complete online learning requirements for job-specific competencies, access online forms and policies, complete online benefits enrollment, etc.
Must have working knowledge of the English language, including reading, writing, and speaking English. Education:
N/A
Pay is based upon relevant education and experience per hour.
Hourly Pay:$20.67-$24.37 USD
$20.7-24.4 hourly Auto-Apply 8d ago
Patient Access Rep (Full Time)
Gunnison Valley Health 4.2
Patient service representative job in Gunnison, CO
The Patient Access Representative is responsible for pre-admitting and admitting patients to the hospital, either during a face to face interview or over the phone. This position is responsible for verifying insurance benefits, providing estimates for services, obtaining ABN forms, and collecting money at time of service. This position requires exceptional interpersonal and organizational skills. The Patient Access Representative will communicate in a compassionate and professional manner with patients and other hospital staff.
Education: Experience or training in healthcare office setting and customer relations. Must possess a high school diploma or equivalent.
Experience: Requires ability to work cooperatively with other employees, other departments and the public. Ability to prioritize work and meet deadlines is required. Ability to handle multiple tasks simultaneously and concentrate in a busy environment is required. Ability to use common computer system and business software is necessary.
Skills and Responsibilities:
Observes professional ethics in maintaining confidential information concerning the personal, financial, medical, or employment status of a patient of GVH and their families.
Admits patients by accurately interviewing them, obtaining all demographic and insurance information in a timely manner, and typing this information into the Evident software.
Able to explain insurance benefits, deductibles, co-insurance, and discount to patients at the time of service.
Educates patients on the financial policies of the hospital and directs them to appropriate resources as necessary
Understands payors with whom the hospital is contracted for managed care discounts, billing and out of state Medicaid patients
Collects patient payments
Compensation: $18.90 - $22.00/hour DOE
Physical Requirements
Occasionally (0-33%) - Standing, change position, reach across midline, crouching/squatting, stooping, stairs, lifting (0-20 lbs), carrying (0-20 lbs) pushing/pulling (20-50 lbs)
Frequently (34 - 66%) - Walking, sitting, handling, fingering
Continuously (37 -100%) See with corrective eyewear, hear clearly with assistance
Shift - Day
Schedule - 8-10 hour shifts
Status - FT
There is no deadline to apply for this position; we are accepting applications on an ongoing basis until a finalist is selected.
Your total compensation goes beyond the number on your paycheck. Gunnison Valley Health provides generous leave, health plans and retirement contributions that add to your bottom line.
Benefits Eligibility
Medical, dental, vision, health care FSA, dependent care FSA, and Lifestyle Spending Account: All active employees working 40 or more hours per pay period in a Full Time or Part Time position are eligible for benefits on the first of the month after hire.
Full Time staff are automatically enrolled in 401A plan as of date of hire.
Life and AD&D insurance: All active employees working 40 or more hours per pay period are eligible for benefits on the first of the month after hire date.
Short-term and long-term disability: All active employees working 60 or more hours per pay period are eligible for benefits on the first of the month after hire date.
$18.9-22 hourly 16d ago
Patient Experience Representative - Front Desk
Panorama Eye Care
Patient service representative job in Fort Collins, CO
Full-time Description
Who We Are
At Eye Center of Northern Colorado, a Panorama Eyecare company, we are not just a team; we are a community of dedicated professionals united in our quest to provide the best eyecare anywhere. Our unflinching commitment to excellence and our core values are what make us an Employer of Choice. Join us in shaping the future of eyecare as we thrive together!
The Position:
As a Patient Experience Representative - Front Desk at Panorama Eyecare, you will play a pivotal role in our mission to deliver the best eyecare. You'll be part of a collaborative team that values Partnership, Engagement, Excellence, and Stewardship. Together, we create an environment where mutual respect is at the forefront, equipping you with the tools, training, and empowerment necessary to excel in your role.
The Role
The successful Patient Experience Representative for the front desk will contribute to the fulfillment of Panorama Eyecare's mission statement by greeting, making appointments, and checking patients in and out for each doctor in a friendly, organized, and efficient manner. They are also responsible for facilitating smooth patient flow within the office by following established office guidelines and serving as a general information source for patients.
Greets patients upon their arrival to the office.
Verifies patient information and confirms insurance information and referral status/authorizations.
Obtains and retains knowledge of insurance company participation and requirements.
Registers patients correctly and completely in computer, providing consistency for patient listing and billing information.
Answers general questions for patients following established guidelines.
Prints route slip for appropriate resource to proper location.
Schedules all in-office appointments per recalls on route slips.
Maintains awareness of schedule and problem solves when needed.
Collects payments from patients and correctly balances all collected monies against receipts.
Answers questions regarding insurance billing and office financial policies.
Generates and dispenses tokens for the Patient Portal for every patient.
Enters recalls in computer for future appointments.
Assists patients as needed with calling for transportation, writing checks, dialing phone numbers, etc.
Directs patients to appropriate locations- main waiting room, optical, restrooms, ASC, etc.
Maintains the goal of providing the highest level of customer service to patients.
Assists in maintaining work area and reception area including making coffee, organizing magazines, picking up trash on floors…
Basic understanding of phone etiquette, understanding how to differentiate inner-office or outer-office calls; able to transfer calls successfully to the correct department.
Takes initiative when there is a task that needs to be completed. Does not remain idle when there is work to be done.
Ensures confidentiality of medical records and patient information
Other duties as assigned.
Requirements
Who You Are
High school diploma or GED.
Previous experience in a medical office setting preferred.
Word processing/computer scheduling experience.
Knowledge of typical office work environment.
Previous customer service experience preferred.
Additional Job Details
Able to commute to all Eye Center of Northern Colorado clinics, including Precision, Fox Run, Prospect, and Skyline.
This is a Full-Time Position.
Compensation for this role will be $17 - $18 an hour based on experience.
Our Growth Opportunities
At Panorama Eyecare, we care about our employee's ability to grow within the company. Therefore, we have created career growth plans that allow employees the ability to work toward their professional growth. We encourage all employees to apply for internal openings they may be qualified for, and we welcome the opportunity to interview and coach employees on how to grow.
Our Employee Perks
PTO Accruals Start at 3 Weeks
Comprehensive Medical and Dental Insurance
Company Paid Optical Allowance
Company Paid Routine Eye Care
Short Term and Long-Term Disability Insurances
Educational Allowance
Generous Paid Holiday Program
401K With Company Match
Join Our Team!
Embark on a rewarding journey with Panorama Eyecare and become part of a team that embodies the values of Partnership, Engagement, Excellence, and Stewardship. As an Eyecare Professional, you will not only provide exceptional patient care, but also shape the future of our practices. Together, we are transforming the eyecare landscape. Apply now and let your passion for excellence and patient well-being shine!
EEOC
Panorama Eyecare is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any characteristic protected by law.
Salary Description 17- 18 / hr
$17-18 hourly 19d ago
Patient Representative
Vail-Summit Orthopaedics & Neurosurgey
Patient service representative job in Vail, CO
The PatientRepresentative greets and assists patients and visitors, and serves as a liaison between patient and medical support staff.
This is a full-time position offering medical, dental and vision insurances, paid time-off, employer paid long term disability, continuing education funds, and 401K. There is also a monthly bonus opportunity for all staff.
This position is only open to current Colorado residents.
THE DETAILS OF THE JOB
ESSENTIAL DUTIES AND RESPONSIBILITIES
Greets persons entering establishment, determines nature and purpose of visit, and assists appropriately.
Operates telephone to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
Checks patients in and out. Receives payment for applicable services.
Performs administrative support tasks, such as operating scanners or computers to manage patient and medical records, daily reports, receipts, schedules, insurance registration, or other documents.
Maintains work area and lobby in a neat and orderly manner.
Meet the Company's expectations as described in the VSON Policies and Practices.
Maintain confidentiality of Personal Identifiable Information (PII) in accordance with company Policies and State and Federal laws, including OHSA and HIPAA regulations.
Perform job in accordance with all company safety practices.
Other duties as assigned.
ACCOUNTABILITY AND DECISION-MAKING
This position is on a team or acts as an individual contributor and does not supervise employees.
Actions may affect a work unit or area within a department.
WORK ENVIRONMENT AND CONDITIONS
Work is primarily performed in reception area. Involves frequent contact with patients, dealing with sick and injured people, and some exposure to communicable diseases.
Work may be stressful at times. Interaction with others is constant and interruptive.
The noise level is usually moderate, but can occasionally be loud due to volume of physicians and patients in the office.
PHYSICAL DEMANDS
Work may require sitting for long periods of time, stooping, bending and stretching for supplies with occasional lifting of files or paper weighing up to 50 pounds.
While performing the duties of this job, the employee is regularly required to talk or hear. It is necessary to view a computer monitor for long periods of time.
Duties require manual dexterity sufficient to operate a keyboard and mouse, operate a calculator, telephone, copier, scanner and other office equipment as necessary.
Requirements
WHAT IT TAKES TO DO THE JOB
KNOWLEDGE, SKILLS AND ABILITIES
Working knowledge of medical/billing office procedures. Includes the ability to access data on clinic information systems such as scheduling software, Electronic Medical Records software, and company e-mail.
Skill in developing and maintaining relationships, and communicating calmly and clearly with patients, medical staff and the public.
Knowledge of English grammar, spelling and punctuation in order to interpret and follow oral and written instruction, keep detailed records, and sort and file materials correctly by alphabetic or numeric systems.
Knowledge of basic arithmetic to make simple calculations.
Ability to work under pressure, with interruptions and deadlines.
EDUCATION, EXPERIENCE AND CERTIFICATES
High school diploma or equivalent required. Some college preferred.
Minimum of 1 year work experience required, in customer service and/or clinical environment preferred.
ABOUT THIS JOB POSTING
NOTICE
This job description is not intended to be a comprehensive list of activities, duties or responsibilities for this job. The duties, expectations and actions listed for this role may change at any time with or without notice.
EEO STATEMENT
We believe diversity makes us stronger. Vail-Summit Orthopaedics & Neurosurgery provides equal employment opportunities to all employees and applicants without regard to sex, gender identity, sexual orientation, genetics, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
Salary Description $21.47 - $28.89
$31k-37k yearly est. 19d ago
Patient Access & HIM Representative Surgery Center
Vail Health 4.6
Patient service representative job in Basalt, CO
Vail Health has become the world's most advanced mountain healthcare system. Vail Health consists of an updated 520,000-square-foot, 56-bed hospital. This state-of-the-art facility provides exceptional care to all of our patients, with the most beautiful views in the area, located centrally in Vail. Learn more about Vail Health here.
About the opportunity:
This role is responsible for patient registration, admissions, and insurance related tasks. The Patient Access/HIM Representative is also responsible for the assembly, maintenance, and storage of medical records.
What you will do:
Registers patients and performs all registration-related functions, including explaining and obtaining all necessary patient consents and authorizations in a complete and timely manner, and collecting financial paperwork (e.g., patient responsibility statement, etc.) and co-payment as required.
Communicates effectively with patient to assist in access to care by: answering telephone and other incoming communications in a timely and customer-service oriented manner; replying to inquiries, patient needs for information, and other parties clearly and in a timely manner; and, if information is not readily available, follows up with inquiries to responsible party.
Resolves all non-clinical questions within scope of knowledge while providing excellent customer service on the phone and/or in person.
Performs on-going documentation audits for medical necessity, plan of care, and other related tasks or requirements by payors, including Medicare, using a variety of computer-based systems.
If in a procedure-based department, routinely schedules appointments for all procedures educating each patient with pre-exam and if necessary, post-exam requirements within scope. Organizes, generates and distributes patient reminders, results, and recall letters.
Manages, directs and responds to incoming office correspondence as deemed appropriate, including mail, email, faxes, and telephone calls and forward queries to the appropriate staff.
Organizes, monitors, and orders front desk supply inventory to assure cost effective departmental spending.
Follow the Center for Medicare & Medicare Services (CMS) requirements for checking medical necessity communicates relevant coverage/eligibility information to the patient. Identifies patients who will need Medicare Advance Beneficiary Notices (ABNs) of non-coverage and maintains accurate records of authorizations within the EMR.
Completes Medicare Secondary Payer Questionnaire for Medicare beneficiaries in accordance with Centers for Medicare & Medicaid Services (CMS) standards.
Accurately maintains the predetermined, organized and secured record format. Arranges the scanning of medical records and verifies completeness.
Required to inform physicians of signed documentation delinquency according to policy and procedures.
Communicates nursing documentation deficiencies to clinical management.
Receives and logs requests for medical information and obtains appropriate releases before filling medical record requests.
Assists management with month-end closing procedures. Prepares and/or reviews various month end reports.
Assists the clinical staff with the collection and coordination of data such as blood usage, surgery complications, etc. that are included in the medical record review process.
Receives requests for records to be reviewed by external auditors, compiles copies and/or sets up queue for these encounters to be reviewed. Validates that no restrictions apply to the encounters requested. Keeps Director informed of the status of project preparation. Mails or sends the copies in accordance with the requestor's instructions.
Role Models the Principals of a Just Culture and Organizational Values.
Ensures compliance with all applicable HIPAA, EMTLA and Joint commission requirements, providing required associated literature to patients.
Performs other duties as assigned on department and organizational-level. Must be HIPAA compliant.
This description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills and efforts or work conditions associated with the job. It is intended to be an accurate reflection of the general nature and level of the job. What you will need: Experience:
Customer service and clerical experience
License(s):
N/A
Certification(s):
N/A
Computer / Typing:
Must possess, or be able to obtain within 90 days, the computers skills necessary to complete online learning requirements for job-specific competencies, access online forms and policies, complete online benefits enrollment, etc.
Must have working knowledge of the English language, including reading, writing, and speaking English. Education:
N/A
Benefits at Vail Health Include:
Competitive Wages & Family Benefits:
Competitive wages
Parental leave (4 weeks paid)
Housing programs
Childcare reimbursement
Comprehensive Health Benefits:
Medical
Dental
Vision
Educational Programs:
Tuition Assistance
Existing Student Loan Repayment
Specialty Certification Reimbursement
Annual Supplemental Educational Funds
Paid Time Off:
Up to five weeks in your first year of employment and continues to grow each year.
Retirement & Supplemental Insurance:
403(b) Retirement plan with immediate matching
Life insurance
Short and long-term disability
Recreation Benefits, Wellness & More:
Up to $1,000 annual wellbeing reimbursement
Recreation discounts
Pet insurance
Pay is based upon relevant education and experience per hour.
Hourly Pay:$21.32-$25.70 USD
$21.3-25.7 hourly Auto-Apply 1d ago
Patient Representative - Physical Therapy
Vail-Summit Orthopaedics & Neurosurgey
Patient service representative job in Edwards, CO
The PatientRepresentative greets and assists patients and visitors, and serves as a liaison between patient and medical support staff.
This is a full-time position Monday through Friday from 8a - 5pm. This position is offered medical, dental, and vision benefits, as well as, paid time off, 401K, employer sponsored short- and long-term disabilities, and continuing education funds.
THE DETAILS OF THE JOB
ESSENTIAL DUTIES AND RESPONSIBILITIES
Greets persons entering establishment, determines nature and purpose of visit, and assists appropriately.
Operates telephone to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
Checks patients in and out. Receives payment for applicable services.
Verifies and understands eligibility and benefits and prior authorization requirements
Performs administrative support tasks, such as operating scanners or computers to manage patient and medical records, daily reports, receipts, schedules, insurance registration, or other documents.
Maintains work area and lobby in a neat and orderly manner.
Meet the Company's expectations as described in the VSON Policies and Practices.
Maintain confidentiality of Personal Identifiable Information (PII) in accordance with company Policies and State and Federal laws, including OHSA and HIPAA regulations.
Perform job in accordance with all company safety practices.
Other duties as assigned.
Requirements
WHAT IT TAKES TO DO THE JOBKNOWLEDGE, SKILLS AND ABILITIES
Working knowledge of medical/billing office procedures. Includes the ability to access data on clinic information systems such as scheduling software, Electronic Medical Records software, and company e-mail.
Skill in developing and maintaining relationships, and communicating calmly and clearly with patients, medical staff and the public.
Knowledge of English grammar, spelling and punctuation in order to interpret and follow oral and written instruction, keep detailed records, and sort and file materials correctly by alphabetic or numeric systems.
Knowledge of basic arithmetic to make simple calculations.
Ability to work under pressure, with interruptions and deadlines.
EDUCATION, EXPERIENCE AND CERTIFICATES
High school diploma or equivalent required. Some college preferred.
Minimum of 1 year work experience required, in customer service and/or clinical environment preferred.
WORK ENVIRONMENT AND CONDITIONS
Work is primarily performed in reception area. Involves frequent contact with patients, dealing with sick and injured people, and some exposure to communicable diseases.
Work may be stressful at times. Interaction with others is constant and interruptive.
The noise level is usually moderate, but can occasionally be loud due to volume of physicians and patients in the office.
PHYSICAL DEMANDS
Work may require sitting for long periods of time, stooping, bending and stretching for supplies with occasional lifting of files or paper weighing up to 50 pounds.
While performing the duties of this job, the employee is regularly required to talk or hear. It is necessary to view a computer monitor for long periods of time.
Duties require manual dexterity sufficient to operate a keyboard and mouse, operate a calculator, telephone, copier, scanner and other office equipment as necessary.
NOTICE
This job description is not intended to be a comprehensive list of activities, duties or responsibilities for this job. The duties, expectations and actions listed for this role may change at any time with or without notice.
EEO STATEMENTWe believe diversity makes us stronger. Vail-Summit Orthopaedics & Neurosurgery provides equal employment opportunities to all employees and applicants without regard to sex, gender identity, sexual orientation, genetics, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
Salary Description $21 - $24 starting
$31k-37k yearly est. 49d ago
Learn more about patient service representative jobs