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Patient service representative jobs in Colorado - 1,377 jobs

  • Patient Service representative

    Adventhealth 4.7company rating

    Patient service representative job in Denver, CO

    **Our promise to you:** Joining AdventHealth is about being part of something bigger. It's about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that **together** we are even better. **All the benefits and perks you need for you and your family:** + Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance + Paid Time Off from Day One + 403-B Retirement Plan + 4 Weeks 100% Paid Parental Leave + Career Development + Whole Person Well-being Resources + Mental Health Resources and Support + Pet Benefits **Schedule:** Full time **Shift:** Day (United States of America) **Address:** 2525 S DOWNING ST **City:** DENVER **State:** Colorado **Postal Code:** 80210 **Job Description:** + **SIGN ON BONUS ELIGIBLE FOR NEW HIRES! Up to $5,000!** + Answers incoming phone calls, responds to inquiries, and directs calls appropriately. + Welcomes patients; updates, verifies, and enters patient demographics, insurance, and billing information and processes forms into appropriate systems. + Registers patients for services, ensures accuracy, facilitates timely discharge, and maximizes reimbursement. + Ensures all financial assessments, eligibility, and benefits memos are clear, updated, and thorough to support post-care financial needs. + Maintains a working relationship with clinical partners to ensure open communication between clinical, ancillary, and patient access departments, enhancing patient experiences. **The expertise and experiences you'll need to succeed:** **QUALIFICATION REQUIREMENTS:** Associate, High School Grad or Equiv (Required) Certified Healthcare Access Associate (CHAA) - Accredited Issuing Body **Pay Range:** $19.38 - $31.01 _This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances._ **Category:** Administrative & Executive Services **Organization:** AdventHealth Medical Group Porter **Schedule:** Full time **Shift:** Day **Req ID:** 150662203
    $19.4-31 hourly 1d ago
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  • Customer Service Representative

    Rocky Mountain Air Solutions 3.9company rating

    Patient service representative job in Grand Junction, CO

    Join Our Team as a Customer Service Representative At Rocky Mountain Air Solutions, we make life better - for our customers and for each other. We don't just fill orders-we fuel industries and build lasting relationships. We're looking for driven, dependable individuals to join our customer service team in Grand Junction, Colorado. If you thrive in a fast-paced environment, enjoy solving problems, and want to grow with a company that values your contributions, this is your opportunity. Key Responsibilities Drive branch sales performance through out-bound calls to potential and existing customers Assist customers with their accounts (taking payment, addressing invoice concerns, updating contact information, reviewing cylinder balances, etc.) Troubleshoot complex issues with customer processes/needs Complete warehouse-related activities such as cycle counting, shipping and receiving of product Support the branch delivery driver role via logistical support and sometimes back-up delivery driving Why You'll Love It Here At Rocky Mountain Air Solutions, we believe in empowering our team and providing opportunities for growth and development. Here's what you can expect: Collaborative Culture: You'll join a supportive team that values professionalism, accuracy, and collaboration. Hands-On Learning: We'll train you on everything from industrial gases to welding equipment-no prior experience required. Career Growth: Our rotational training program sets you up for long-term success, including obtaining your CDL B with HAZMAT endorsement. Meaningful Work: You'll help customers solve real problems and keep essential industries running smoothly. What We're Looking For A bachelor's degree (preferred) Strong attention to detail and problem-solving skills A team player who can also work independently Physical ability to move gas cylinders and 60 lb. boxes A valid driver's license with a clean record The Logistics Monday-Friday daytime hours On-call rotation with minimal after-hours demand Travel to other branches during your first year of training (expenses covered) Compensation & Benefits Starting pay: $24-26/hour (based on experience) Medical, dental, life, and long-term disability insurance 401K + quarterly profit sharing Paid holidays, vacation, and sick time
    $24-26 hourly 21h ago
  • Customer Service Representative- Bilingual Preferred

    Loanmax Title Loans 3.8company rating

    Patient service representative job in Fort Collins, CO

    LoanMax- Customer Service Representative- Bilingual Preferred Are you looking for a stable, full-time position with career potential? If so, you've come to the right place! We are currently hiring for our location at 2030 S College Ave, Fort Collins, CO 80525 Incentives: Full-Time Position: Monday - Friday 10am-6pm, Saturday 9am-2pm, closed on Sundays! Weekly Pay Health Benefits Paid Holidays Vacations Retention Bonus Paid Time Off Paid On-site Training Competitive Salaries Requirements: Must be at least 18 years old Must be able to work full time Have a high school degree or equivalent Basic computer and data entry experience Collections experience preferred Criminal background check Consumer credit check Drug screen Primary Responsibilities: Provide superior customer service Loan processing Cash handling Collection calls Additional duties as assigned How to Apply: Apply via portal on job website (please include your resume) Requisition Close Date: 1/29/26 Note: Resume must include employment history, employment dates, description of each position, and educational background. Hiring manager will be calling from area code 404 (GA). Please keep an eye out for that area code. Our Background LoanMax is one of America's most respected loan companies. We believe our customer service representatives are the heart of our business. We take pride in providing our customers with excellent service, and we have high expectations for our managers. We are looking for an individual who is motivated, honest, dependable, and seeking a career providing superior customer service.
    $29k-37k yearly est. 18h ago
  • Customer Service Representative

    Patient's Choice Medical

    Patient service representative job in Denver, CO

    Patient's Choice, a DME - Durable Medical Equipment company, specializes in wheelchair and mobility products. We are looking for a new member of our team to support our Sales Staff out in the Field. The company was founded in 2007 in Rolling Meadows, IL and is a leader in the Durable Medical Equipment Industry. This is a full-time employment position with great benefit package. We are looking for someone that has some background and/or aptitude to learn Medicare and Medicaid Policy as it relates to the Home Medical Equipment market. This individual would support the Sales Reps in the field along with Customer Service. Responsibilities Full-time Position - comes with full Benefits Package + Incentives Aptitude to multi task and have a highly self-disciplined work ethic Must be highly organized, focused, and motivated to work in our "Denver, CO " office -working with our own Sales Representatives in their process of working referrals to making the delivery and helping our patients improve their mobility needs. Due to Medicare / Medicaid Policy changing frequently is critical to stay relevant. Require individual to be an excellent communicator. Activities includes phone calls to/from our patients, assist with scheduling deliveries, & support the paperwork workflow. Work in a collaborative environment where we learn and apply as a team. Qualifications and Compensation EXPERIENCE & EDUCATION Some College Preferred or Experience with Administrative Tasks COMPENSATION Salary is commensurate with experience Medical and Dental - (Full Time) 401K - Company Matching (Full Time) FSA - Flexible Spending Account (Full Time) Vacation and Holidays (Full Time) PC Gains - Profit Sharing We look forward to meeting serious candidates that have the aptitude to continue to learn. Please submit resume and references if you feel you would be a good match for this position. Best regards, Patient's Choice Management
    $29k-37k yearly est. 4d ago
  • Oil & Gas New Engine Sales & Service Representative

    Smith Power Products, Inc. 3.7company rating

    Patient service representative job in Frederick, CO

    About the Role Smith Power Products is hiring an Oil & Gas New Engine Sales & Service Representative to grow market share and serve as the primary, boots-on-the-ground customer contact across the Mountain West. This role blends new engine sales, technical support, and customer relationship management, with a strong emphasis on field presence and long-term account growth. What You'll Do Grow market share by developing new customers and expanding existing accounts Be the face of Smith Power Products in the field with consistent on-site customer engagement Identify, develop, and close new engine sales opportunities Support engine installations, commissioning, and startup activities Coordinate service support, warranty claims, and maintenance programs Act as the technical liaison between customers, service teams, and OEMs Gather market and competitor intelligence to support territory growth What We're Looking For Experience in oil & gas engine sales or service Strong knowledge of diesel and/or natural gas engines Proven ability to build trust and relationships in the field Comfortable working independently across a large territory Willingness to travel extensively within NM, UT, WY, and CO Preferred Experience Familiarity with CAT, Cummins, MTU, Waukesha, Kohler, or similar engines Mechanical or technical background Exposure to drilling, compression, or production operations Why Smith Power Products High-impact role focused on territory growth and market share expansion Autonomy to manage your territory and customer relationships Strong internal service and technical support team Competitive compensation with performance-based incentives
    $28k-38k yearly est. 4d ago
  • Unit Care Coordinator (Registered Nurse/RN)

    University Park Care Center 3.8company rating

    Patient service representative job in Pueblo, CO

    The RN Unit Care Coordinator is responsible for supervising, implementing, coordinating, and managing patient care through interpersonal contact with patients, families, nursing staff, and others on his/her respective unit in accordance with all applicable laws, regulations, and Life Care standards. Education, Experience, and Licensure Requirements Nursing diploma (associate's or bachelor's degree in nursing) Currently licensed/registered in applicable State. Must maintain an active Registered Nurse (RN) license in good standing throughout employment. One (1) year geriatric nursing experience preferred CPR certification upon hire or obtain during orientation. CPR certification must remain current during employment. Specific Job Requirements Advanced knowledge in field of practice Make independent decisions when circumstances warrant such action Knowledgeable of practices and procedures as well as the laws, regulations, and guidelines governing functions in the post acute care facility Implement and interpret the programs, goals, objectives, policies, and procedures of the department Perform proficiently in all competency areas including but not limited to: patient rights, and safety and sanitation Maintains professional working relationships with all associates, vendors, etc. Maintains confidentiality of all proprietary and/or confidential information Understand and follow company policies including harassment and compliance procedures Displays integrity and professionalism by adhering to Life Care's Code of Conduct and completes mandatory Code of Conduct and other appropriate compliance training Essential Functions Effectively direct the daily functions of unit nurses and CNAs to provide leadership on the floor Chart appropriately, accurately, and in a timely manner Provide, manage, and coordinate patient care and services through interpersonal contact which allows patients to attain or maintain the highest practicable physical, mental, and psychosocial well being Accurately prepare and administer medication as ordered by a physician Respond in a leadership capacity to emergency situations related to patient and staff safety Coordinate patient care plans and services Exhibit excellent customer service and a positive attitude towards patients Assist in the evacuation of patients Demonstrate dependable, regular attendance Concentrate and use reasoning skills and good judgment Communicate and function productively on an interdisciplinary team Sit, stand, bend, lift, push, pull, stoop, walk, reach, and move intermittently during working hours Read, write, speak, and understand the English language An Equal Opportunity Employer
    $48k-68k yearly est. 18h ago
  • Unit Care Coordinator (Registered Nurse/RN)

    Life Care Center of Longmont 4.6company rating

    Patient service representative job in Longmont, CO

    $6,000 Sign On Bonus! Position requires an on call rotation. Grow with our long term leadership team! The RN Unit Care Coordinator is responsible for supervising, implementing, coordinating, and managing patient care through interpersonal contact with patients, families, nursing staff, and others on his/her respective unit in accordance with all applicable laws, regulations, and Life Care standards. Education, Experience, and Licensure Requirements Nursing diploma (associate's or bachelor's degree in nursing) Currently licensed/registered in applicable State. Must maintain an active Registered Nurse (RN) license in good standing throughout employment. One (1) year geriatric nursing experience preferred CPR certification upon hire or obtain during orientation. CPR certification must remain current during employment. Specific Job Requirements Advanced knowledge in field of practice Make independent decisions when circumstances warrant such action Knowledgeable of practices and procedures as well as the laws, regulations, and guidelines governing functions in the post acute care facility Implement and interpret the programs, goals, objectives, policies, and procedures of the department Perform proficiently in all competency areas including but not limited to: patient rights, and safety and sanitation Maintains professional working relationships with all associates, vendors, etc. Maintains confidentiality of all proprietary and/or confidential information Understand and follow company policies including harassment and compliance procedures Displays integrity and professionalism by adhering to Life Care's Code of Conduct and completes mandatory Code of Conduct and other appropriate compliance training Essential Functions Effectively direct the daily functions of unit nurses and CNAs to provide leadership on the floor Chart appropriately, accurately, and in a timely manner Provide, manage, and coordinate patient care and services through interpersonal contact which allows patients to attain or maintain the highest practicable physical, mental, and psychosocial well being Accurately prepare and administer medication as ordered by a physician Respond in a leadership capacity to emergency situations related to patient and staff safety Coordinate patient care plans and services Exhibit excellent customer service and a positive attitude towards patients Assist in the evacuation of patients Demonstrate dependable, regular attendance Concentrate and use reasoning skills and good judgment Communicate and function productively on an interdisciplinary team Sit, stand, bend, lift, push, pull, stoop, walk, reach, and move intermittently during working hours Read, write, speak, and understand the English language An Equal Opportunity Employer
    $35k-47k yearly est. 18h ago
  • Patient Access Representative- Cardiology Clinic

    Vail Health Hospital 4.6company rating

    Patient service representative job in Colorado

    Vail Health has become the world's most advanced mountain healthcare system. Vail Health consists of an updated 520,000-square-foot, 56-bed hospital. This state-of-the-art facility provides exceptional care to all of our patients, with the most beautiful views in the area, located centrally in Vail. Learn more about Vail Health here. About the opportunity: Responsible for patient registration, admissions, and associated tasks which include information collection and validation, and requisitioning of orders and services. Insurance-related tasks include: verification, collection of co-payments, and collection of associated paperwork. Performs administrative functions, scheduling, answering phones, and coordinating general requests. What you will do: Registers patients and performs all registration-related functions, including explaining and obtaining all necessary patient consents and authorizations in a complete and timely manner, and collecting financial paperwork (e.g., patient responsibility statement, etc.) and co-payment as required. Communicates effectively with patient to assist in access to care by: answering telephone and other incoming communications in a timely and customer-service oriented manner; replying to inquiries, patient needs for information, and other parties clearly and in a timely manner; and, if information is not readily available, follows up with inquiries to responsible party. Resolves all non-clinical questions within scope of knowledge while providing excellent customer service on the phone and/or in person. Performs on-going documentation audits for medical necessity, plan of care, and other related tasks or requirements by payors, including Medicare, using a variety of computer-based systems. If in a procedure-based department, routinely schedules appointments for all procedures educating each patient with pre-exam and if necessary, post-exam requirements within scope. Organizes, generates and distributes patient reminders, results, and recall letters. Establishes files, maintains information, and scans medical records in a timely and organized manner. Manages, directs and responds to incoming office correspondence as deemed appropriate, including mail, email, faxes, and telephone calls and forward queries to the appropriate staff. Organizes, monitors, and orders front desk supply inventory to assure cost effective departmental spending. Attends and provides feedback for departmental staff meetings. Follow the Center for Medicare & Medicare Services (CMS) requirements for checking medical necessity communicates relevant coverage/eligibility information to the patient. Identifies patients who will need Medicare Advance Beneficiary Notices (ABNs) of non-coverage and maintains accurate records of authorizations within the EMR. Completes Medicare Secondary Payer Questionnaire for Medicare beneficiaries in accordance with Centers for Medicare & Medicaid Services (CMS) standards Role Models the Principals of a Just Culture and Organizational Values. Ensures compliance with all applicable HIPAA, EMTLA and Joint commission requirements, providing required associated literature to patients. Performs other duties as assigned on department and organizational-level. This description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills and efforts or work conditions associated with the job. It is intended to be an accurate reflection of the general nature and level of the job. What you will need: Experience: Customer service and clerical experience required. License(s): N/A Certification(s): N/A Computer / Typing: Must possess, or be able to obtain within 90 days, the computers skills necessary to complete online learning requirements for job-specific competencies, access online forms and policies, complete online benefits enrollment, etc. Must have working knowledge of the English language, including reading, writing, and speaking English. Education: N/A Benefits at Vail Health Include: Competitive Wages & Family Benefits: Competitive wages Parental leave (4 weeks paid) Housing programs Childcare reimbursement Comprehensive Health Benefits: Medical Dental Vision Educational Programs: Tuition Assistance Existing Student Loan Repayment Specialty Certification Reimbursement Annual Supplemental Educational Funds Paid Time Off: Up to five weeks in your first year of employment and continues to grow each year. Retirement & Supplemental Insurance: 403(b) Retirement plan with immediate matching Life insurance Short and long-term disability Recreation Benefits, Wellness & More: Up to $1,000 annual wellbeing reimbursement Recreation discounts Pet insurance Pay is based upon relevant education and experience per hour. Hourly Pay: $20.67 - $24.37 USD
    $20.7-24.4 hourly Auto-Apply 60d+ ago
  • Patient Access Rep (Full Time)

    Gunnison Valley Health System 4.2company rating

    Patient service representative job in Gunnison, CO

    The Patient Access Representative is responsible for pre-admitting and admitting patients to the hospital, either during a face to face interview or over the phone. This position is responsible for verifying insurance benefits, providing estimates for services, obtaining ABN forms, and collecting money at time of service. This position requires exceptional interpersonal and organizational skills. The Patient Access Representative will communicate in a compassionate and professional manner with patients and other hospital staff. Education: Experience or training in healthcare office setting and customer relations. Must possess a high school diploma or equivalent. Experience: Requires ability to work cooperatively with other employees, other departments and the public. Ability to prioritize work and meet deadlines is required. Ability to handle multiple tasks simultaneously and concentrate in a busy environment is required. Ability to use common computer system and business software is necessary. Skills and Responsibilities: * Observes professional ethics in maintaining confidential information concerning the personal, financial, medical, or employment status of a patient of GVH and their families. * Admits patients by accurately interviewing them, obtaining all demographic and insurance information in a timely manner, and typing this information into the Evident software. * Able to explain insurance benefits, deductibles, co-insurance, and discount to patients at the time of service. * Educates patients on the financial policies of the hospital and directs them to appropriate resources as necessary * Understands payors with whom the hospital is contracted for managed care discounts, billing and out of state Medicaid patients * Collects patient payments Compensation: $18.90 - $22.00/hour DOE Physical Requirements Occasionally (0-33%) - Standing, change position, reach across midline, crouching/squatting, stooping, stairs, lifting (0-20 lbs), carrying (0-20 lbs) pushing/pulling (20-50 lbs) Frequently (34 - 66%) - Walking, sitting, handling, fingering Continuously (37 -100%) See with corrective eyewear, hear clearly with assistance Shift - Day Schedule - 8-10 hour shifts Status - FT There is no deadline to apply for this position; we are accepting applications on an ongoing basis until a finalist is selected. Your total compensation goes beyond the number on your paycheck. Gunnison Valley Health provides generous leave, health plans and retirement contributions that add to your bottom line. Benefits Eligibility Medical, dental, vision, health care FSA, dependent care FSA, and Lifestyle Spending Account: All active employees working 40 or more hours per pay period in a Full Time or Part Time position are eligible for benefits on the first of the month after hire. Full Time staff are automatically enrolled in 401A plan as of date of hire. Life and AD&D insurance: All active employees working 40 or more hours per pay period are eligible for benefits on the first of the month after hire date. Short-term and long-term disability: All active employees working 60 or more hours per pay period are eligible for benefits on the first of the month after hire date.
    $18.9-22 hourly 16d ago
  • ASC - Patient Experience Representative - Front Desk

    Panorama Eye Care

    Patient service representative job in Fort Collins, CO

    Who We Are At Panorama Eyecare, we are not just a team; we are a community of dedicated professionals united in our quest to provide the best eyecare anywhere. Our unflinching commitment to excellence and our core values are what make us an Employer of Choice. Join us in shaping the future of eyecare as we thrive together! The Role The Surgery Center Patient Experience Representative provides clerical support to the ASC. This position serves many different functions. The primary areas of responsibility include patient admission for surgical /laser procedures), surgical chart preparation for the ASC and coordinating operating room schedules. This position requires excellent organizational and interpersonal skills. Major Responsibilities: Champions the Mission Statement of the Panorama Eye Care Family. Patient Care: Able to work collaboratively with all members of the health care team in the ASC to provide optimal patient care. Customer Service: Able to provide a high level of customer service to patients, visitors, physicians, and staff in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations. Work Efficiency: Able to multi-task in a fast paced ASC. Ability to think quickly, problem solve, and work on delegated tasks independently. Able to maintain and upgrade office proficiency in all office techniques. Team Work: Able to work collaboratively with all members of the health care . Additional Responsibilities: Patient Admissions- Greets patients, family members, and visitors promptly and courteously. Completes check-in process for procedures. Confirm patient information is complete in-patient chart. Collects payments as necessary indicating as such in computer and prepares copies/receipts for patient and medical records. Keeps patients and family, friends, or caregivers well informed throughout patient's progress at the ASC. Receives phone calls and takes accurate messages or directs calls to the appropriate person/department in a timely manner. Chart Preparation for ASC and Medical Records- Collaborating with pre-surgical team to correct any discrepancies. Assists Health Information Management Coordinator to maintain patient files in an organized system. Coordinating Operating Room (OR) Schedules- Works collaboratively to coordinate OR schedules for the next day's procedures. Prints and distributes confirmed schedules. Requirements Who You Are Minimum requirements include a high school diploma or equivalent with two years of work experience Basic office skills and computer skills are necessary Knowledge of medical office procedures and terminology is desirable This position requires exceptional interpersonal skills as well as strong communication skills, in person, over the phone and through email Must maintain a current BLS certification. Must obtain within 3 months of hire. Advanced Microsoft Office Skills Physical Demands: Ability to be on feet /sit for long periods of time Ability to lift up to 25 pounds Requires the ability to distinguish letters or symbols Requires eye-hand coordination and manual dexterity Ability to raise hands and arms to shoulder level without restriction, pain, or discomfort Ability to bend, stoop and twist without pain of discomfort Ability to perform extended use of phones, computer keyboarding and copiers. Additional Job Details Has a primary work location at 3151 Precision Dr, Fort Collins CO 80528 (Ambulatory Surgery Center) This is a Full-Time Position. Compensation for this role will be $17 - $18 an hour based on experience. Our Growth Opportunities At Panorama Eyecare, we care about our employee's ability to grow within the company. Therefore, we have created career growth plans that allow employees the ability to work toward their professional growth. We encourage all employees to apply for internal openings they may be qualified for, and we welcome the opportunity to interview and coach employees on how to grow. Our Employee Perks PTO Accruals Start at 3 Weeks Comprehensive Medical and Dental Insurance Company Paid Optical Allowance Company Paid Routine Eye Care Short Term and Long-Term Disability Insurances Educational Allowance Generous Paid Holiday Program 401K With Company Match Join Our Team! Embark on a rewarding journey with Panorama Eyecare and become part of a team that embodies the values of Partnership, Engagement, Excellence, and Stewardship. As an Eyecare Professional, you will not only provide exceptional patient care, but also shape the future of our practices. Together, we are transforming the eyecare landscape. Apply now and let your passion for excellence and patient well-being shine! EEOC Panorama Eyecare is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any characteristic protected by law. Salary Description $17- $18 /hr
    $17-18 hourly 15d ago
  • Patient Representative

    Vail-Summit Orthopaedics & Neurosurgey

    Patient service representative job in Vail, CO

    Description: The Patient Representative greets and assists patients and visitors, and serves as a liaison between patient and medical support staff. This is a full-time position offering medical, dental and vision insurances, paid time-off, employer paid long term disability, continuing education funds, and 401K. There is also a monthly bonus opportunity for all staff. This position is only open to current Colorado residents. THE DETAILS OF THE JOB ESSENTIAL DUTIES AND RESPONSIBILITIES Greets persons entering establishment, determines nature and purpose of visit, and assists appropriately. Operates telephone to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments. Checks patients in and out. Receives payment for applicable services. Performs administrative support tasks, such as operating scanners or computers to manage patient and medical records, daily reports, receipts, schedules, insurance registration, or other documents. Maintains work area and lobby in a neat and orderly manner. Meet the Company's expectations as described in the VSON Policies and Practices. Maintain confidentiality of Personal Identifiable Information (PII) in accordance with company Policies and State and Federal laws, including OHSA and HIPAA regulations. Perform job in accordance with all company safety practices. Other duties as assigned. ACCOUNTABILITY AND DECISION-MAKING This position is on a team or acts as an individual contributor and does not supervise employees. Actions may affect a work unit or area within a department. WORK ENVIRONMENT AND CONDITIONS Work is primarily performed in reception area. Involves frequent contact with patients, dealing with sick and injured people, and some exposure to communicable diseases. Work may be stressful at times. Interaction with others is constant and interruptive. The noise level is usually moderate, but can occasionally be loud due to volume of physicians and patients in the office. PHYSICAL DEMANDS Work may require sitting for long periods of time, stooping, bending and stretching for supplies with occasional lifting of files or paper weighing up to 50 pounds. While performing the duties of this job, the employee is regularly required to talk or hear. It is necessary to view a computer monitor for long periods of time. Duties require manual dexterity sufficient to operate a keyboard and mouse, operate a calculator, telephone, copier, scanner and other office equipment as necessary. Requirements: WHAT IT TAKES TO DO THE JOB KNOWLEDGE, SKILLS AND ABILITIES Working knowledge of medical/billing office procedures. Includes the ability to access data on clinic information systems such as scheduling software, Electronic Medical Records software, and company e-mail. Skill in developing and maintaining relationships, and communicating calmly and clearly with patients, medical staff and the public. Knowledge of English grammar, spelling and punctuation in order to interpret and follow oral and written instruction, keep detailed records, and sort and file materials correctly by alphabetic or numeric systems. Knowledge of basic arithmetic to make simple calculations. Ability to work under pressure, with interruptions and deadlines. EDUCATION, EXPERIENCE AND CERTIFICATES High school diploma or equivalent required. Some college preferred. Minimum of 1 year work experience required, in customer service and/or clinical environment preferred. ABOUT THIS JOB POSTING NOTICE This job description is not intended to be a comprehensive list of activities, duties or responsibilities for this job. The duties, expectations and actions listed for this role may change at any time with or without notice. EEO STATEMENT We believe diversity makes us stronger. Vail-Summit Orthopaedics & Neurosurgery provides equal employment opportunities to all employees and applicants without regard to sex, gender identity, sexual orientation, genetics, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
    $31k-37k yearly est. 19d ago
  • Triage and Scheduling Specialist

    Southern Colorado Retina MSO, LLC

    Patient service representative job in Colorado Springs, CO

    Apply Here: ********************************************************************************** Reports to: Scheduling Supervisor Department: Scheduling Job Type: Full-Time FLSA Status: Non-Exempt Location: Colorado Springs Revised: November 1, 2022 General Purpose The Triage Scheduling Specialist position responds to and processes patient requests for appointments, rescheduling and cancellations. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Essential Duties/Responsibilities Answers phones. Triages requests for appointments. Monitors phones messages and responds or redirects to appropriate parties. Schedules and reschedules appointments. Performs triage of patient needs. Other Duties/Responsibilities Performs new patient data entry. Attends team and staff meetings. Performs other duties as assigned. Supervisory Duties (if any) None Job Qualifications Knowledge, Skills, and Ability: Knowledge of retinal and ophthalmic sciences. Possesses organizational skills. Ability to use internet, email, MS Office, and other job-related software products. Ability to communicate effectively both orally and in writing. Ability to work with minimum supervision. Demonstrates self-motivation and reliability. Ability to evaluate information and circumstances and make appropriate recommendations. Ability to be a team player. Ability to type 40 WPM. Education or Formal Training : High School Diploma required Experience: Receptionist experience preferred. Working Conditions and Other Conditions of Employment Working Environment : This job operates in a fast paced, professional office environment and routinely required the use of standard office equipment such as computers, phones, and photocopiers. Most of the offices are open and modular in layout. Work may involve moderate exposure to ambient or loud noises. In the health center environment, there is potential for contact with blood-borne pathogens and communicable diseases, as well as potential for contact with dissatisfied or abusive individuals. There could be interaction with persons who are mentally ill, disabled, elderly and emotionally upset. Physical Activities : These are representative of those which must be met to successfully perform the essential functions of this job. This role can involve standing or sitting for extended periods of time, bending at the waist, and using hands and fingers to handle and file papers or operate assigned equipment. While performing the duties of this job, the employee is regularly required to talk or hear. Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus. Employee may also have to lift 10 to 25 lbs. unassisted. Other Conditions of Employment : Willingness to submit to mandatory random drug screening. Willingness to accept temporary assignments and ability to drive to and from other office locations. Reimbursement for mileage will be made at the current IRS rates. Note: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job.
    $32k-44k yearly est. 9d ago
  • Patient Serivce Representative

    Intermountain Health 3.9company rating

    Patient service representative job in Lafayette, CO

    The Patient Service Representative (PSR) serves as the first connection between Intermountain and patients. This role embodies Intermountain values and focuses on establishing collaborative relationships with patients and fellow caregivers to deliver the highest level of customer/patient satisfaction. The PSR ensures a superior customer experience by identifying and resolving patient needs related to patient intake and care, which may include greeting and checking-in/out patients, as well as verifying information supplied by patients. **Essential Functions** . + Provides courteous and professional connections with patients over the phone, in person or via secure messaging. Resolves patient needs skills to ensure a superior customer experience by identifying and resolving patient needs related to patient intake and care. + Documents all phone calls accurately and completely in the electronic medical record (EMR). + Schedules patient appointments for visits, procedures, diagnostic tests, referrals, and/or consultations. + Registers patients over the phone or in person by confirming, entering, and/or updating all required demographic data on patient and guarantor on the registration system. Follows procedures when identifying patients. + Obtains copies of insurance cards, forms of ID, and signatures on all required forms. May verify information on appropriate accounts to determine insurance coordination of benefits, may include pre-certification/prior authorization . + Assists patients in completing necessary forms to meet regulatory and billing needs prior to receiving clinical care. Scans necessary paperwork and educates patient on financial assistance. Proactively requests payments from patients on current and past medical services. Receives and processes those payments following appropriate procedures for handling payments. + Stays current on role/responsibilities, updates etc. which may include reviewing monthly email/newsletter, ambulatory epic dashboard, patient access, work ques, attend clinic/service line meetings, review emails each shift, etc. to ensure the highest standard of performance is achieved. **Skills** + Professional etiquette and communication. + Collaboration / Teamwork + Confidentiality + Customer service + Resolving patient needs + Computer literacy + Time management + Critical thinking/situational awareness + Cash management **Minimum Qualifications** + Six months of customer service experience involving interactions with customers. + Demonstrated basic computer skills involving word processing and data entry. + Professional manner and strong interpersonal and communication skills. + Ability to work collaboratively with patients and fellow caregivers to deliver the highest level of customer/patient satisfaction. + Ability to protect privacy, confidentiality, and Protected Health Information (PHI) of patients, members, and caregivers. **Preferred Qualifications** + One year of customer service experience involving interactions with customers in person and by phone. + Billing and collections experience. + Computer literacy in using electronic medical records (EMR) systems and other relevant software. + High school diploma or GED preferred. + Multilingual **Physical Requirements** + Ongoing need for caregivers to see and read information, labels, documents, monitors, identify equipment and supplies, and be able to assess customer needs. + Frequent interactions with providers, colleagues, customers, patients/clients and visitors require employee to verbally communicate as well as hear and understand spoken information, needs, and issues quickly and accurately. + Manual dexterity of hands and fingers to manipulate complex and delicate supplies and equipment with precision and accuracy. This includes frequent computer use for typing, accessing needed information, etc. + Position may require standing for long periods of time, lifting supplies + May assist patients into/out of the clinic. **Location:** Good Samaritan Medical Office Pavilion **Work City:** LaFayette **Work State:** Colorado **Scheduled Weekly Hours:** 40 The hourly range for this position is listed below. Actual hourly rate dependent upon experience. $19.29 - $24.99 We care about your well-being - mind, body, and spirit - which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged. Learn more about our comprehensive benefits package here (***************************************************** . Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. At Intermountain Health, we use the artificial intelligence ("AI") platform, HiredScore to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment. Thank you for considering a career with us and experiencing our AI-enhanced recruitment process. All positions subject to close without notice.
    $30k-34k yearly est. 11d ago
  • Member Scheduling Specialist Level 1

    Vuepoint Diagnostics LLC

    Patient service representative job in Englewood, CO

    Job DescriptionDescription: Member Scheduler Specialist VuePoint Diagnostics is seeking individuals who truly care about serving others and creating authentic connections with every call. The primary responsibility of this role is to place outbound calls to members identified by the system to schedule them for services available to them at no cost. This colleague will consistently demonstrate hospitality and empathy while efficiently and effectively interacting with members. The Member Scheduler Specialist reports to the Health Screening Call Center Manager. Colleagues who are successful in this role typically: Work well with minimal supervision and consistently achieve results. Finds joy interacting with people of all life experiences, cultures and ethnicities Are skilled at building connections and trust over the phone. Resilience to maintain a positive attitude when handling objections or rejections. Communicate persuasively to overcome common misperceptions about this service. Thrive in a structured environment with clear procedures and expectations. Use technology platforms to accurately document interactions. Key Responsibilities: Make outbound calls to existing or potential members using VuePoint's system-generated lists. Verify Patient Information: Collect and confirm accurate patient information during the scheduling process. Compliance and Documentation: Adhere to all privacy and confidentiality regulations, maintaining patient confidentiality while handling and protecting sensitive information. Complete necessary documentation related to scheduling activities accurately and efficiently. Customer Service: Show courtesy and respect in all situations, ensuring a positive customer experience. Collaborate with other Member Scheduling Specialists and Field Technicians to ensure customer needs are met. Clearly explain the value and process of our in-home screening services to encourage member participation. Demonstrate adherence to all VuePoint Diagnostics scripts, policies, procedures and compliance guidelines. Requirements: Qualifications and Skills: The ability to speak with members in a relatable style influences them to clearly understand and feel confident about the services we offer. Minimum 2+ years' experience in a customer service role required Minimum 1+ years' experience in a call center environment preferred High school diploma or equivalent required Previous experience in customer service, outbound calling, telemarketing, or sales. Ability to ensure confidentiality of all members and other relevant information under HIPAA Guidelines. Proven ability to meet performance targets in a structured environment. Proven ability to persevere and self-direct throughout the workday. Follow processes accurately and document precise records. Proficient with Microsoft Outlook, Teams, Word, and Excel; able to quickly learn scheduling processes and documentation tools. Must be able to perform all essential job functions with or without reasonable accommodations Bilingual (Spanish) is plus.
    $32k-43k yearly est. 15d ago
  • Patient Access Representative - PRN

    Vail Health 4.6company rating

    Patient service representative job in Dillon, CO

    Vail Health has become the world's most advanced mountain healthcare system. Vail Health consists of an updated 520,000-square-foot, 56-bed hospital. This state-of-the-art facility provides exceptional care to all of our patients, with the most beautiful views in the area, located centrally in Vail. Learn more about Vail Health here. About the opportunity: Responsible for patient registration, admissions, and associated tasks which include information collection and validation, and requisitioning of orders and services. Insurance-related tasks include: verification, collection of co-payments, and collection of associated paperwork. Performs administrative functions, scheduling, answering phones, and coordinating general requests. This position is PRN/Pool or as needed. Hours and shifts are not guaranteed. Eligible for 16% PRN Differential. What you will do: Registers patients and performs all registration-related functions, including explaining and obtaining all necessary patient consents and authorizations in a complete and timely manner, and collecting financial paperwork (e.g., patient responsibility statement, etc.) and co-payment as required. Communicates effectively with patient to assist in access to care by: answering telephone and other incoming communications in a timely and customer-service oriented manner; replying to inquiries, patient needs for information, and other parties clearly and in a timely manner; and, if information is not readily available, follows up with inquiries to responsible party. Resolves all non-clinical questions within scope of knowledge while providing excellent customer service on the phone and/or in person. Performs on-going documentation audits for medical necessity, plan of care, and other related tasks or requirements by payors, including Medicare, using a variety of computer-based systems. If in a procedure-based department, routinely schedules appointments for all procedures educating each patient with pre-exam and if necessary, post-exam requirements within scope. Organizes, generates and distributes patient reminders, results, and recall letters. Establishes files, maintains information, and scans medical records in a timely and organized manner. Manages, directs and responds to incoming office correspondence as deemed appropriate, including mail, email, faxes, and telephone calls and forward queries to the appropriate staff. Organizes, monitors, and orders front desk supply inventory to assure cost effective departmental spending. Attends and provides feedback for departmental staff meetings. Follow the Center for Medicare & Medicare Services (CMS) requirements for checking medical necessity communicates relevant coverage/eligibility information to the patient. Identifies patients who will need Medicare Advance Beneficiary Notices (ABNs) of non-coverage and maintains accurate records of authorizations within the EMR. Completes Medicare Secondary Payer Questionnaire for Medicare beneficiaries in accordance with Centers for Medicare & Medicaid Services (CMS) standards Role Models the Principals of a Just Culture and Organizational Values. Ensures compliance with all applicable HIPAA, EMTLA and Joint commission requirements, providing required associated literature to patients. Performs other duties as assigned on department and organizational-level. This description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills and efforts or work conditions associated with the job. It is intended to be an accurate reflection of the general nature and level of the job. What you will need: Experience: Customer service and clerical experience License(s): N/A Certification(s): N/A Computer / Typing: Must possess, or be able to obtain within 90 days, the computers skills necessary to complete online learning requirements for job-specific competencies, access online forms and policies, complete online benefits enrollment, etc. Must have working knowledge of the English language, including reading, writing, and speaking English. Education: N/A Pay is based upon relevant education and experience per hour. Hourly Pay:$20.67-$24.37 USD
    $20.7-24.4 hourly Auto-Apply 8d ago
  • Patient Access Rep (Full Time)

    Gunnison Valley Health 4.2company rating

    Patient service representative job in Gunnison, CO

    The Patient Access Representative is responsible for pre-admitting and admitting patients to the hospital, either during a face to face interview or over the phone. This position is responsible for verifying insurance benefits, providing estimates for services, obtaining ABN forms, and collecting money at time of service. This position requires exceptional interpersonal and organizational skills. The Patient Access Representative will communicate in a compassionate and professional manner with patients and other hospital staff. Education: Experience or training in healthcare office setting and customer relations. Must possess a high school diploma or equivalent. Experience: Requires ability to work cooperatively with other employees, other departments and the public. Ability to prioritize work and meet deadlines is required. Ability to handle multiple tasks simultaneously and concentrate in a busy environment is required. Ability to use common computer system and business software is necessary. Skills and Responsibilities: Observes professional ethics in maintaining confidential information concerning the personal, financial, medical, or employment status of a patient of GVH and their families. Admits patients by accurately interviewing them, obtaining all demographic and insurance information in a timely manner, and typing this information into the Evident software. Able to explain insurance benefits, deductibles, co-insurance, and discount to patients at the time of service. Educates patients on the financial policies of the hospital and directs them to appropriate resources as necessary Understands payors with whom the hospital is contracted for managed care discounts, billing and out of state Medicaid patients Collects patient payments Compensation: $18.90 - $22.00/hour DOE Physical Requirements Occasionally (0-33%) - Standing, change position, reach across midline, crouching/squatting, stooping, stairs, lifting (0-20 lbs), carrying (0-20 lbs) pushing/pulling (20-50 lbs) Frequently (34 - 66%) - Walking, sitting, handling, fingering Continuously (37 -100%) See with corrective eyewear, hear clearly with assistance Shift - Day Schedule - 8-10 hour shifts Status - FT There is no deadline to apply for this position; we are accepting applications on an ongoing basis until a finalist is selected. Your total compensation goes beyond the number on your paycheck. Gunnison Valley Health provides generous leave, health plans and retirement contributions that add to your bottom line. Benefits Eligibility Medical, dental, vision, health care FSA, dependent care FSA, and Lifestyle Spending Account: All active employees working 40 or more hours per pay period in a Full Time or Part Time position are eligible for benefits on the first of the month after hire. Full Time staff are automatically enrolled in 401A plan as of date of hire. Life and AD&D insurance: All active employees working 40 or more hours per pay period are eligible for benefits on the first of the month after hire date. Short-term and long-term disability: All active employees working 60 or more hours per pay period are eligible for benefits on the first of the month after hire date.
    $18.9-22 hourly 16d ago
  • Patient Experience Representative - Front Desk

    Panorama Eye Care

    Patient service representative job in Fort Collins, CO

    Full-time Description Who We Are At Eye Center of Northern Colorado, a Panorama Eyecare company, we are not just a team; we are a community of dedicated professionals united in our quest to provide the best eyecare anywhere. Our unflinching commitment to excellence and our core values are what make us an Employer of Choice. Join us in shaping the future of eyecare as we thrive together! The Position: As a Patient Experience Representative - Front Desk at Panorama Eyecare, you will play a pivotal role in our mission to deliver the best eyecare. You'll be part of a collaborative team that values Partnership, Engagement, Excellence, and Stewardship. Together, we create an environment where mutual respect is at the forefront, equipping you with the tools, training, and empowerment necessary to excel in your role. The Role The successful Patient Experience Representative for the front desk will contribute to the fulfillment of Panorama Eyecare's mission statement by greeting, making appointments, and checking patients in and out for each doctor in a friendly, organized, and efficient manner. They are also responsible for facilitating smooth patient flow within the office by following established office guidelines and serving as a general information source for patients. Greets patients upon their arrival to the office. Verifies patient information and confirms insurance information and referral status/authorizations. Obtains and retains knowledge of insurance company participation and requirements. Registers patients correctly and completely in computer, providing consistency for patient listing and billing information. Answers general questions for patients following established guidelines. Prints route slip for appropriate resource to proper location. Schedules all in-office appointments per recalls on route slips. Maintains awareness of schedule and problem solves when needed. Collects payments from patients and correctly balances all collected monies against receipts. Answers questions regarding insurance billing and office financial policies. Generates and dispenses tokens for the Patient Portal for every patient. Enters recalls in computer for future appointments. Assists patients as needed with calling for transportation, writing checks, dialing phone numbers, etc. Directs patients to appropriate locations- main waiting room, optical, restrooms, ASC, etc. Maintains the goal of providing the highest level of customer service to patients. Assists in maintaining work area and reception area including making coffee, organizing magazines, picking up trash on floors… Basic understanding of phone etiquette, understanding how to differentiate inner-office or outer-office calls; able to transfer calls successfully to the correct department. Takes initiative when there is a task that needs to be completed. Does not remain idle when there is work to be done. Ensures confidentiality of medical records and patient information Other duties as assigned. Requirements Who You Are High school diploma or GED. Previous experience in a medical office setting preferred. Word processing/computer scheduling experience. Knowledge of typical office work environment. Previous customer service experience preferred. Additional Job Details Able to commute to all Eye Center of Northern Colorado clinics, including Precision, Fox Run, Prospect, and Skyline. This is a Full-Time Position. Compensation for this role will be $17 - $18 an hour based on experience. Our Growth Opportunities At Panorama Eyecare, we care about our employee's ability to grow within the company. Therefore, we have created career growth plans that allow employees the ability to work toward their professional growth. We encourage all employees to apply for internal openings they may be qualified for, and we welcome the opportunity to interview and coach employees on how to grow. Our Employee Perks PTO Accruals Start at 3 Weeks Comprehensive Medical and Dental Insurance Company Paid Optical Allowance Company Paid Routine Eye Care Short Term and Long-Term Disability Insurances Educational Allowance Generous Paid Holiday Program 401K With Company Match Join Our Team! Embark on a rewarding journey with Panorama Eyecare and become part of a team that embodies the values of Partnership, Engagement, Excellence, and Stewardship. As an Eyecare Professional, you will not only provide exceptional patient care, but also shape the future of our practices. Together, we are transforming the eyecare landscape. Apply now and let your passion for excellence and patient well-being shine! EEOC Panorama Eyecare is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any characteristic protected by law. Salary Description 17- 18 / hr
    $17-18 hourly 19d ago
  • Patient Representative

    Vail-Summit Orthopaedics & Neurosurgey

    Patient service representative job in Vail, CO

    The Patient Representative greets and assists patients and visitors, and serves as a liaison between patient and medical support staff. This is a full-time position offering medical, dental and vision insurances, paid time-off, employer paid long term disability, continuing education funds, and 401K. There is also a monthly bonus opportunity for all staff. This position is only open to current Colorado residents. THE DETAILS OF THE JOB ESSENTIAL DUTIES AND RESPONSIBILITIES Greets persons entering establishment, determines nature and purpose of visit, and assists appropriately. Operates telephone to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments. Checks patients in and out. Receives payment for applicable services. Performs administrative support tasks, such as operating scanners or computers to manage patient and medical records, daily reports, receipts, schedules, insurance registration, or other documents. Maintains work area and lobby in a neat and orderly manner. Meet the Company's expectations as described in the VSON Policies and Practices. Maintain confidentiality of Personal Identifiable Information (PII) in accordance with company Policies and State and Federal laws, including OHSA and HIPAA regulations. Perform job in accordance with all company safety practices. Other duties as assigned. ACCOUNTABILITY AND DECISION-MAKING This position is on a team or acts as an individual contributor and does not supervise employees. Actions may affect a work unit or area within a department. WORK ENVIRONMENT AND CONDITIONS Work is primarily performed in reception area. Involves frequent contact with patients, dealing with sick and injured people, and some exposure to communicable diseases. Work may be stressful at times. Interaction with others is constant and interruptive. The noise level is usually moderate, but can occasionally be loud due to volume of physicians and patients in the office. PHYSICAL DEMANDS Work may require sitting for long periods of time, stooping, bending and stretching for supplies with occasional lifting of files or paper weighing up to 50 pounds. While performing the duties of this job, the employee is regularly required to talk or hear. It is necessary to view a computer monitor for long periods of time. Duties require manual dexterity sufficient to operate a keyboard and mouse, operate a calculator, telephone, copier, scanner and other office equipment as necessary. Requirements WHAT IT TAKES TO DO THE JOB KNOWLEDGE, SKILLS AND ABILITIES Working knowledge of medical/billing office procedures. Includes the ability to access data on clinic information systems such as scheduling software, Electronic Medical Records software, and company e-mail. Skill in developing and maintaining relationships, and communicating calmly and clearly with patients, medical staff and the public. Knowledge of English grammar, spelling and punctuation in order to interpret and follow oral and written instruction, keep detailed records, and sort and file materials correctly by alphabetic or numeric systems. Knowledge of basic arithmetic to make simple calculations. Ability to work under pressure, with interruptions and deadlines. EDUCATION, EXPERIENCE AND CERTIFICATES High school diploma or equivalent required. Some college preferred. Minimum of 1 year work experience required, in customer service and/or clinical environment preferred. ABOUT THIS JOB POSTING NOTICE This job description is not intended to be a comprehensive list of activities, duties or responsibilities for this job. The duties, expectations and actions listed for this role may change at any time with or without notice. EEO STATEMENT We believe diversity makes us stronger. Vail-Summit Orthopaedics & Neurosurgery provides equal employment opportunities to all employees and applicants without regard to sex, gender identity, sexual orientation, genetics, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Salary Description $21.47 - $28.89
    $31k-37k yearly est. 19d ago
  • Patient Access & HIM Representative Surgery Center

    Vail Health 4.6company rating

    Patient service representative job in Basalt, CO

    Vail Health has become the world's most advanced mountain healthcare system. Vail Health consists of an updated 520,000-square-foot, 56-bed hospital. This state-of-the-art facility provides exceptional care to all of our patients, with the most beautiful views in the area, located centrally in Vail. Learn more about Vail Health here. About the opportunity: This role is responsible for patient registration, admissions, and insurance related tasks. The Patient Access/HIM Representative is also responsible for the assembly, maintenance, and storage of medical records. What you will do: Registers patients and performs all registration-related functions, including explaining and obtaining all necessary patient consents and authorizations in a complete and timely manner, and collecting financial paperwork (e.g., patient responsibility statement, etc.) and co-payment as required. Communicates effectively with patient to assist in access to care by: answering telephone and other incoming communications in a timely and customer-service oriented manner; replying to inquiries, patient needs for information, and other parties clearly and in a timely manner; and, if information is not readily available, follows up with inquiries to responsible party. Resolves all non-clinical questions within scope of knowledge while providing excellent customer service on the phone and/or in person. Performs on-going documentation audits for medical necessity, plan of care, and other related tasks or requirements by payors, including Medicare, using a variety of computer-based systems. If in a procedure-based department, routinely schedules appointments for all procedures educating each patient with pre-exam and if necessary, post-exam requirements within scope. Organizes, generates and distributes patient reminders, results, and recall letters. Manages, directs and responds to incoming office correspondence as deemed appropriate, including mail, email, faxes, and telephone calls and forward queries to the appropriate staff. Organizes, monitors, and orders front desk supply inventory to assure cost effective departmental spending. Follow the Center for Medicare & Medicare Services (CMS) requirements for checking medical necessity communicates relevant coverage/eligibility information to the patient. Identifies patients who will need Medicare Advance Beneficiary Notices (ABNs) of non-coverage and maintains accurate records of authorizations within the EMR. Completes Medicare Secondary Payer Questionnaire for Medicare beneficiaries in accordance with Centers for Medicare & Medicaid Services (CMS) standards. Accurately maintains the predetermined, organized and secured record format. Arranges the scanning of medical records and verifies completeness. Required to inform physicians of signed documentation delinquency according to policy and procedures. Communicates nursing documentation deficiencies to clinical management. Receives and logs requests for medical information and obtains appropriate releases before filling medical record requests. Assists management with month-end closing procedures. Prepares and/or reviews various month end reports. Assists the clinical staff with the collection and coordination of data such as blood usage, surgery complications, etc. that are included in the medical record review process. Receives requests for records to be reviewed by external auditors, compiles copies and/or sets up queue for these encounters to be reviewed. Validates that no restrictions apply to the encounters requested. Keeps Director informed of the status of project preparation. Mails or sends the copies in accordance with the requestor's instructions. Role Models the Principals of a Just Culture and Organizational Values. Ensures compliance with all applicable HIPAA, EMTLA and Joint commission requirements, providing required associated literature to patients. Performs other duties as assigned on department and organizational-level. Must be HIPAA compliant. This description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills and efforts or work conditions associated with the job. It is intended to be an accurate reflection of the general nature and level of the job. What you will need: Experience: Customer service and clerical experience License(s): N/A Certification(s): N/A Computer / Typing: Must possess, or be able to obtain within 90 days, the computers skills necessary to complete online learning requirements for job-specific competencies, access online forms and policies, complete online benefits enrollment, etc. Must have working knowledge of the English language, including reading, writing, and speaking English. Education: N/A Benefits at Vail Health Include: Competitive Wages & Family Benefits: Competitive wages Parental leave (4 weeks paid) Housing programs Childcare reimbursement Comprehensive Health Benefits: Medical Dental Vision Educational Programs: Tuition Assistance Existing Student Loan Repayment Specialty Certification Reimbursement Annual Supplemental Educational Funds Paid Time Off: Up to five weeks in your first year of employment and continues to grow each year. Retirement & Supplemental Insurance: 403(b) Retirement plan with immediate matching Life insurance Short and long-term disability Recreation Benefits, Wellness & More: Up to $1,000 annual wellbeing reimbursement Recreation discounts Pet insurance Pay is based upon relevant education and experience per hour. Hourly Pay:$21.32-$25.70 USD
    $21.3-25.7 hourly Auto-Apply 1d ago
  • Patient Representative - Physical Therapy

    Vail-Summit Orthopaedics & Neurosurgey

    Patient service representative job in Edwards, CO

    The Patient Representative greets and assists patients and visitors, and serves as a liaison between patient and medical support staff. This is a full-time position Monday through Friday from 8a - 5pm. This position is offered medical, dental, and vision benefits, as well as, paid time off, 401K, employer sponsored short- and long-term disabilities, and continuing education funds. THE DETAILS OF THE JOB ESSENTIAL DUTIES AND RESPONSIBILITIES Greets persons entering establishment, determines nature and purpose of visit, and assists appropriately. Operates telephone to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments. Checks patients in and out. Receives payment for applicable services. Verifies and understands eligibility and benefits and prior authorization requirements Performs administrative support tasks, such as operating scanners or computers to manage patient and medical records, daily reports, receipts, schedules, insurance registration, or other documents. Maintains work area and lobby in a neat and orderly manner. Meet the Company's expectations as described in the VSON Policies and Practices. Maintain confidentiality of Personal Identifiable Information (PII) in accordance with company Policies and State and Federal laws, including OHSA and HIPAA regulations. Perform job in accordance with all company safety practices. Other duties as assigned. Requirements WHAT IT TAKES TO DO THE JOBKNOWLEDGE, SKILLS AND ABILITIES Working knowledge of medical/billing office procedures. Includes the ability to access data on clinic information systems such as scheduling software, Electronic Medical Records software, and company e-mail. Skill in developing and maintaining relationships, and communicating calmly and clearly with patients, medical staff and the public. Knowledge of English grammar, spelling and punctuation in order to interpret and follow oral and written instruction, keep detailed records, and sort and file materials correctly by alphabetic or numeric systems. Knowledge of basic arithmetic to make simple calculations. Ability to work under pressure, with interruptions and deadlines. EDUCATION, EXPERIENCE AND CERTIFICATES High school diploma or equivalent required. Some college preferred. Minimum of 1 year work experience required, in customer service and/or clinical environment preferred. WORK ENVIRONMENT AND CONDITIONS Work is primarily performed in reception area. Involves frequent contact with patients, dealing with sick and injured people, and some exposure to communicable diseases. Work may be stressful at times. Interaction with others is constant and interruptive. The noise level is usually moderate, but can occasionally be loud due to volume of physicians and patients in the office. PHYSICAL DEMANDS Work may require sitting for long periods of time, stooping, bending and stretching for supplies with occasional lifting of files or paper weighing up to 50 pounds. While performing the duties of this job, the employee is regularly required to talk or hear. It is necessary to view a computer monitor for long periods of time. Duties require manual dexterity sufficient to operate a keyboard and mouse, operate a calculator, telephone, copier, scanner and other office equipment as necessary. NOTICE This job description is not intended to be a comprehensive list of activities, duties or responsibilities for this job. The duties, expectations and actions listed for this role may change at any time with or without notice. EEO STATEMENTWe believe diversity makes us stronger. Vail-Summit Orthopaedics & Neurosurgery provides equal employment opportunities to all employees and applicants without regard to sex, gender identity, sexual orientation, genetics, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Salary Description $21 - $24 starting
    $31k-37k yearly est. 49d ago

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