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Patient service representative jobs in Coral Gables, FL

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  • Patient Experience Representative

    Banyan Health Systems 3.7company rating

    Patient service representative job in Cutler Bay, FL

    Banyan Health Systems has been serving Miami-Dade and Broward Counties since 1970. We provide quality, individualized care to each of our patients. Our system of integrated health services brings together specialized psychiatric care, primary care, pediatrics, geriatrics, and an extensive program of residential and outpatient substance abuse & behavioral health services under one umbrella. At Banyan Health Systems, we believe when individuals are healthy and strong, our communities are better for it. We are currently looking for individuals who share our mission of integrating primary and behavioral health care while providing access to all individuals. We focus on providing quality and compassionate care in order to assist our patients in living their best life. We are dedicated to the endless pursuit of excellence and treat everyone with dignity, humanity, and respect. If you share these beliefs and want to join us to make a difference, please take some time to read the post below. REESPONSIBILITIES: The Patient Experience Representative is responsible for providing support through our patient-centered approach to deliver integrated information and customer service while providing administrative and clerical support to the specific assigned department. The principal functions of the position identified shall not be considered as a complete description of all the work requirements and expectations that may be inherent in the position. Essential Functions: Welcomes patients and visitors by greeting patients and visitors, in person or on the telephone; answering or referring inquiries to the proper party. Performs general administrative duties as required: preparing letters, memoranda and reports answering telephone, preparing incident reports, photocopying, etc. Works with the treatment team, facilitating interaction and communication between team members for the overall benefit of the person served. Monitor scheduled appointments by calling the client in advance - Optimizes client' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone. Utilizes automated (or if unavailable, manually) computer software to schedule appointments, take messages for physician visits and services, and effectively communicates such information to the appropriate party per established protocols or rules of client. Assist the physician or registered nurse in each assign clinic by organizing the schedule, preparing forms, calling clients, etc. Education and/ or Experience: High School Degree required / 1 to 2 years of Physician Practice Front Office and Medical Billing, or Hospital Registration or related experience preferred. Ability to work on word processing/internet software is needed for this position. Bilingual : English / Spanish Job Type: Full-time Benefits: Dental insurance Health insurance Life insurance Vision insurance Work Location: In person
    $24k-29k yearly est. 4d ago
  • Medical Receptionist

    Trufamed Urgent Care & Concierge Medicine

    Patient service representative job in Miami Beach, FL

    TrufaMED Urgent Care is a premier healthcare provider located in Surfside, FL, offering elevated and personalized healthcare through urgent care, concierge medicine, and wellness services. Known for its spa-like environment and board-certified providers, TrufaMED blends hospitality with medical expertise to ensure discretion and comfort. Services range from in-home visits and IV therapy to lab testing and diagnostic panels, providing comprehensive and tailored care. TrufaMED prides itself on delivering the highest standard of care in a luxurious and patient-centered setting. Role Description This is a part-time, on-site role for a Medical Receptionist located in Surfside, FL. The Medical Receptionist will manage appointment scheduling, answer phones with excellent etiquette, perform general receptionist duties, and provide administrative support in the medical office. Day-to-day responsibilities will also include assisting with patient check-ins, maintaining records, and coordinating front desk operations to ensure a smooth and welcoming experience for patients. Qualifications Strong skills in Appointment Scheduling and managing front desk calendars Proficiency in Phone Etiquette and effective communication skills Experience with general Receptionist Duties, including welcoming and assisting patients Knowledge of Medical Terminology and familiarity with healthcare processes Background in working within a Medical Office setting or similar environments Excellent organizational skills and attention to detail Ability to maintain professionalism and discretion in a fast-paced setting Proficiency with office and scheduling software is a plus Bilingual skills in English and Spanish are a strong advantage Work experience in healthcare
    $26k-33k yearly est. 2d ago
  • Patient Care Coordinator

    Amen Clinics, Inc., a Medical Corporation 4.1company rating

    Patient service representative job in Hollywood, FL

    The Patient Care Coordinator (PCC) is responsible to assist the Clinic Director and Psychiatrists with administrative and operational tasks to ensure each patient has a smooth and professional experience with Amen Clinics. The PCC focuses on customer service, fosters open communication, and keeps their assigned doctor organized and current on patient needs. The PCC is part of a high energy team that focuses on patient health and wellness and ensures that all patient and team interactions are positive and productive. Essential Duties and Responsibilities: Greets, checks-in and checks-out patients Handles new and existing patient inquiries Ensures patient Electronic Medical Records (EMR) and correspondence are accurate and up-to-date in the EMR system and makes updates as needed and appropriate Collects and posts patient payments Answers phone calls and emails relaying information and requests accurately and delivering messages as needed Schedules, reschedules and cancels patient appointments Provides support to their assigned doctor and assists other PCCs as needed Provides supplement and nutraceutical information to patients and answers questions as needed Respects patient confidentiality with a thorough understanding of the HIPAA/HITECH laws Qualifications and Requirements: High School Diploma required; Completed college coursework, Medical Assistant Certificate or Associate's Degree preferred A minimum of 2 years professional experience in a clinic or medical practice required Knowledge, Skills and Abilities: Knowledge of general clinic or medical practice processes Basic/Intermediate computer skills with a willingness to learn our intake and patient care systems Strong verbal/written communication and listening skills; including excellent impersonal skills and telephone communication Excellent organizational and time management skills Ability to identify and resolve problems Ability to effectively organize and prioritize tasks in order to complete assignments within the time allotted and maintain standard workflow Ability to establish and maintain effective working relationships with patients, medical staff, and coworkers Ability to maintain confidentiality of sensitive and protected patient information Ability to work effectively as a team player and provide superior customer service to all staff and leadership Dress Code Requirements : Black (Brand - BarcoOne) scrubs are to be worn Monday thru Thursday Employee will receive 4 tops and 4 bottoms (they can choose the style) upon hire Company will purchase one additional set at employee's annual work anniversary Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Frequent sitting for long periods of time Frequent typing and viewing of computer screen Frequent use of hand and fingers with machines, such as computer, copier, fax machine, scanner and telephone Frequent hearing, listening and speaking by telephone and in person Occasionally required to stand, walk, reach with hands and arms, stoop or bend Occasionally required to lift objects up to 15lbs. with ability to lift multiple times per day Work Environment: The work environment described here are representative of those that an employee encounters white performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work indoors in temperature-controlled environment The noise level is usually moderate with occasional outbursts from patients during treatment
    $29k-38k yearly est. Auto-Apply 60d+ ago
  • Patient Service Representative

    Radiology Partners 4.3company rating

    Patient service representative job in Boca Raton, FL

    RAYUS now offers DailyPay! Work today, get paid today! RAYUS Radiology is looking for a Patient Service Representative to join our team. We are challenging the status quo by shining light on radiology and making it a critical first step in diagnosis and proper treatment. Come join us and shine brighter together! As a Patient Service Representative, you will be responsible for executing the day-to-day activities of patient-facing service ensuring quality assurance and customer service satisfaction while facilitating and coordinating communication between patients, family members and staff. This role provides optimal patient-centered services supporting the imaging center front office, medical records, technologists with patients through a rotation through front desk, medical records and technologist assistant roles. This position is temporary/PRN, working various shifts as needed. Essential Duties and Responsibilities: (60%) Front Desk Serve as initial point of contact for patients and visitors, creating and providing positive legendary Patient Service Experience(s) Timely registration of patient(s) arrival by validating accurate demographic information and professional collection of out-of-pocket payments prior to services being rendered. Inform patients about delays and wait times; when necessary, follow up with patients to ensure their inquiry or complaint has been satisfactorily resolved. Answering, investigating, and/or directing patient inquiries or complaints to the supervisor or manager. Obtaining and validating photo identifications and insurance cards, scanning relevant documents into patients' chart electronically and categorizing appropriately. Provides Consent, Financial, and HIPAA compliance related documents, must be able to thoroughly explained to the patient(s) if necessary. Proficient utilization and application of EHR software, hardware, and programs. Scrutinizing prescriptions and referrals for accuracy to ensure patients are receiving the appropriate and necessary exams. Effectively coordinate with interdepartmental professionals to ensure patient satisfaction as it relates to appointment scheduling and admission/encounter. Verifying and dispensing oral contrast and preparation instructions to patients who are scheduled for upcoming appointments. Participates in medical office emergency routine when required. Summons ambulance or EMS and/or assists other staff members as needed. Managing outgoing and incoming faxes through both electronic and manual fax machines. Maintaining appropriate levels of administrative office supplies, (i.e., RAYUS brochures, cards, sign-in sheets). Contacting referring Physician offices to verify information and/or request information that is still pending and necessary for the patient's exam. Organize and prioritize tasks to meet deadlines while ensuring and maintaining efficient patient flow. Proper use of phone and written etiquette when handling correspondence. Maintaining reception and patient waiting area(s) such as cleanliness, sanitation, literature organization and beverage supply. Alignment of company mission and embodiment of core values of RAYUS. Adherence and compliance to company policies, procedures, operational objectives, and goals. Maintain strict confidentiality of PHI in adherence and compliance to HIPAA regulations. (20%) Medical Records Ensure quality assurance health records by verifying their completeness, accuracy and proper entry into computer systems. Serves as point of contact on Medical Records for patients and visitors, creating and providing positive legendary Patient Services Experiences. Retrieval and release of health information data/medical records in adherence and compliance with HIPAA and company policies and procedures. Interacts and works cooperatively with patients and team members of different diversities and ensures inclusion. Work as a liaison between the healthcare providers and offices in a timely manner. Proficient utilization and application of EHR software, hardware, and programs. Organize and prioritize tasks to meet deadlines while ensuring and maintaining efficient patient flow. Taking appropriate action when deemed with sound judgment. Clear and friendly patient education of diagnostic examinations and delivering instructions in adherence to company policy and procedures. Professionally holds Stat/Urgent cases pending communication from referring healthcare provider instructions after services have been rendered for patient. Proper use of phone and written etiquette when handling correspondence. Alignment of company mission and embodiment of core values of RAYUS. Adherence and compliance to company policies, procedures, operational objectives, and goals. Maintain strict confidentiality of PHI in adherence and compliance to HIPAA regulations. Maintain and reception and patient waiting area(s) such as cleanliness, sanitation, literature organization and refreshment supply. (15%) Technologist Support Monitors all modality schedules. Greets and escorts patients to changing room; briefly explains procedure. Prep/changing room turnaround performing proper sanitizing techniques. Helps the technologist stay on time by having the next patient ready before the current patient is ready to get off the table. Ensures that all patient areas are stocked and organized in a neat and tidy manner. Cleans and stocks patient prep room and patient restroom. Stocks linen and empties laundry at the end of the shift. Checks with technologists, center supervisor, or center manager for additional duties as needed. (5%) Other Duties as Assigned
    $28k-33k yearly est. 1d ago
  • Mhs I - Care Coordinator

    Community Health of South Florida Inc. 4.1company rating

    Patient service representative job in Miami, FL

    The Case Manager - Behavioral Health plays a critical role in supporting individuals with serious and persistent mental illness by enhancing their self-sufficiency and quality of life. This position involves assessment, advocacy, coordination, and resource linkage to help clients improve or maintain their level of functioning in their living, learning, work, and social environments. The Case Manager will maintain a caseload of no more than 40 consumers, providing comprehensive case management services to ensure long-term stability and independence. Key Responsibilities:Consumer Support & Case Management Conduct comprehensive assessments and develop individualized service plans within 30 days of initial contact, ensuring measurable and goal-oriented objectives. Monitor and update service plans in response to significant life changes, with mandatory reviews every six months. Maintain regular face-to-face contact with consumers at least once per month. Conduct home visits at least every other month, with initial home visits required during assessment and service plan development (as permitted by the consumer). Evaluate consumer eligibility for continued program participation per 65E-15 guidelines and discuss with the supervisor as needed. Advocate for consumers by linking them to community resources, including medical, housing, employment, and social services, to enhance their independence. Compliance & Documentation Maintain accurate and timely documentation in compliance with Medicaid, 65E-15 guidelines, and other applicable federal, state, and agency regulations. Ensure all case management records are up to date, properly filed, and subject to internal audits. Maintain productivity levels of at least 80% of the established agency goal per month. Participate in agency performance improvement programs and peer review initiatives. Community Engagement & Coordination Develop and maintain a comprehensive resource database to facilitate referrals and service coordination. Establish and sustain partnerships with community organizations and service providers to enhance available support options for consumers. Assist in the procurement of contingency funds following DCF procedures to support consumer needs. Qualifications: Bachelor's Degree in Human Services, Social Work, Psychology, or a related field from an accredited college or university. Minimum of one year of full-time experience working with adults experiencing serious mental illness. DCF/CCMS State Certification or eligibility to obtain certification. Current CPR certification from the American Heart Association. Valid Florida Driver's License and reliable transportation. Strong knowledge of community resources, Community-Based Organizations (CBOs), and private service providers. Excellent documentation, organizational, and computer literacy skills. Ability to work independently while maintaining effective interpersonal and communication skills. We Are an Equal Opportunity Employer
    $33k-54k yearly est. Auto-Apply 60d+ ago
  • Patient Service Center Site Coordinator/Lead Phlebotomist

    Labcorp 4.5company rating

    Patient service representative job in Miami, FL

    At LabCorp we have a passion in helping people live happy and healthy lives. Every day we provide vital information that helps our clients and patients understand their health. If you are passionate about helping people and have a drive for service, then LabCorp could be a great next career step! We are seeking a Patient Service Center (PSC) Site Coordinator to join our team. This position will be responsible for the coordination and oversight of activities of Patient Service Centers within an assigned area. The PSC Coordinator will work closely with the PSC staff, management, as well as the laboratory staff and clients to ensure optimal operation of the Patient Service Center. The position will also perform phlebotomy and specimen processing procedures at LabCorp Patient Service Centers under minimal supervision. Work Schedule: Monday-Friday 7am-4:00pm, rotating Saturdays 7am-12pm Work Location: 3100 SW 62nd Ave Miami, FL Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only. For more detailed information, please click here. PST's may be eligible for participation in the PST Incentive Plan, which pays a quarterly bonus based on performance metrics. Job Responsibilities: Observe and report any performance, compliance or staffing related issues to supervisors Manage and monitor patient flow, wait times, inventory levels and information logs Monitor monthly productivity reports and report any deviations as necessary Address any customer service related issues in a prompt and respectful manner Promote team work, cohesiveness and effective communication among coworkers Perform blood collections by venipuncture and capillary techniques for all age groups Collect specimens for drug screens, paternity tests, alcohol tests etc. Perform data entry of patient information in an accurate and timely manner Process billing information and collect payments when required Prepare all collected specimens for testing and analysis Administrative and clerical duties as necessary Travel to additional sites when needed Job Requirements: High school diploma or equivalent Minimum 1 year of experience as a phlebotomist Prior experience is a leadership position is a plus Phlebotomy certification from an accredited agency is preferred In depth knowledge of phlebotomy duties, responsibilities and techniques Proven track record in providing exceptional customer service Strong communication skills; both written and verbal Ability to work independently or in a team environment Comfortable working under minimal supervision Reliable transportation and clean driving record if applicable Flexibility to work overtime as needed Able to pass a standardized color blindness test If you're looking for a career that offers opportunities for growth, continual development, professional challenge and the chance to make a real difference, apply today! Labcorp is proud to be an Equal Opportunity Employer: Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law. We encourage all to apply If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site or contact us at Labcorp Accessibility. For more information about how we collect and store your personal data, please see our Privacy Statement.
    $29k-36k yearly est. Auto-Apply 5d ago
  • Insurance Verification / Billing Representative

    Healthcare Support Staffing

    Patient service representative job in Doral, FL

    HealthCare Support Staffing, Inc. (HSS), is a proven industry-leading national healthcare recruiting and staffing firm. HSS has a proven history of placing talented healthcare professionals in clinical and non-clinical positions with some of the largest and most prestigious healthcare facilities including: Fortune 100 Health Plans, Mail Order Pharmacies, Medical Billing Centers, Hospitals, Laboratories, Surgery Centers, Private Practices, and many other healthcare facilities throughout the United States. HealthCare Support Staffing maintains strong relationships with top providers in healthcare and can assure healthcare professionals they will receive fast access to great career opportunities that best fit their expertise. Connect with one of our Professional Recruiting Consultants today to see how a conversation can turn into a long-lasting and rewarding career! Job Description Are you an experienced Insurance Verification / Billing Representative looking for a new opportunity with a prestigious healthcare company? Do you want the chance to advance your career by joining a rapidly growing company? If you answered “yes" to any of these questions - this is the position for you! Daily Responsibilities: Conduct inbound and/or outbound calls to patients, doctors' offices, and insurance companies as necessary or required to complete tasks. Respond to telephone inquiries (inbound calls): ascertain patient needs; respond appropriately & with urgency to patient requests, questions, complaints & concerns. Ensure the existence & accuracy of patients' Medicare, private, supplemental and/or secondary insurance. Qualify patients' orders & insurance eligibility based on Physicians' Orders. Ensure that new patients receive all required forms, documents, and disclosure statements. Patient Export: Export patient information into database. Complete patient file maintenance. Enter initial supply orders into database. Contact insurance companies to obtain claim status. Handle denials & appeals for private insurance and some Medicare patients. Bill orders corresponding to a denial or change to the patient's account. Ensure accurate changes / data entry of patient records, including service issues. Update patient files for known changes to patient records. Ascertain that all updated changes are accurately entered in the appropriate application/system. Minimum Education/Licensures/Qualifications: 2-3 years' experience with insurance verification, referrals and strong customer service experience Experience billing and/or processing insurance claims. High tolerance for repetitive tasks. Able to work weekend hours (Sat 9am-2pm), on a rotating schedule. High school Diploma Must have strong communication skills Skills & Requirements: Familiarity with standard concepts, practices, and procedures related to the pharmaceutical/medical environment, specifically in regards to urology/catheters and related equipment/supplies. Call Center experience, and/or related telephone-skills experience in an insurance company, medical or doctor's office. Willing & able to provide superior customer service. Basic computer knowledge. Detail-oriented, with strong data entry skills. High tolerance for repetitive tasks. Strong, professional communication skills, both written & verbal. Proper phone etiquette. Hours for this Position: Monday - Friday (9:00 AM- 5:00 PM) + intermittent Saturdays hours (9:00 AM- 2:00 PM) Advantages of this Opportunity: Competitive salary, $13-$14.50 per hr. (Depending on relevant experience) Growth potential Fun and positive work environment Interested in being considered? If you are interested in applying to this position, please click on the apply now Additional Information
    $13-14.5 hourly 13h ago
  • Insurance Verification Representative

    Gastromed, LLC

    Patient service representative job in Miami, FL

    The Insurance Verification Representative is responsible for confirming the patient's insurance coverage and verifying that proper insurance authorizations are processed prior to the patient appointments to ensure a smooth and efficient visit. QUALIFICATIONS/EDUCATION: High School Diploma or equivalent required. Bi-lingual English/Spanish preferred; must be able to read, write and speak English. 1-2 years of related experience in a medical setting preferred. Strong people skills. Data entry skills. Attention to detail. Strong organizational skills and ability to multi-task effectively. Demonstrates skill in the use of personal computers, various programs, and applications required to competently execute job duties. Internet, document with Electronic Health Records and/or authorization system with minimal typing/spelling errors, send e-faxes and email. CERTIFICATIONS/LICENSES: N/A ABILITIES/SKILLS: Basic computer skills to be able to recognize and understand our EMR System. Excellent communication, Customer Service, and telephone skills. Strong organizational skills and ability to multi-task effectively. Must be able to work independently with minimal supervision in a fast-paced environment. Able to respect and maintain patient confidentiality at all times and comply with HIPAA Regulations. Must be dependable and conduct him/herself in a professional manner. Demonstrates skill in the use of personal computers, various programs, and applications required to competently execute job duties. Must be able to follow policies and procedures. SUPERVISORY RESPONSIBILITIES: N/A ESSENTIAL DUTIES/ RESPONSIBILITIES: Responsible for obtaining patient referrals and/or authorizations days prior to the office visit and informing the patient of any deductible or co-pay responsibility. Properly registers or updates patients' insurance information in the EMR. Verifies that every patient's insurance is active and that we are a participating provider. Reviews patient deductibles and/or co-pays and updates the patient record. Obtains referrals and/or authorization through the insurance portal or by calling the insurance company. Assist patients with inquiries or concerns and ensure patients' expectations are met. Works closely with the front desk to ensure clean billing. Follows up on callbacks before the end of the day. Completes tasks or actions assigned to him/her in a timely manner. Ability to answer phones, and schedule/reschedule appointments as needed. Conducts all activities in a professional, polite, and courteous manner and abides by company policies and procedures. Perform any other duties as assigned by management. We offer Competitive salaries, Benefits: Health Insurance is covered 100% by the employer. Dental Insurance Vision Insurance Life Insurance Paid time off 401k 401K matching
    $29k-33k yearly est. Auto-Apply 42d ago
  • Patient Access Rep, Patient Access, Full Time, Day Shift, Rotating weekends Job ID 1534222

    Palmetto General Hospital 3.9company rating

    Patient service representative job in Hialeah, FL

    Patient Access Rep, Patient Access, Full Time, Day Shift, Rotating Weekends Responsible for effectively processing patient registrations by verifying, updating and collecting demographic and financial data for all applicable departments within the hospital. KEY RESPONSIBILITIES: Greet and direct patients and visitors to appropriate nursing units and departments. Obtain, verify and update all patient demographic and regulatory data, utilizing a variety of tools, software and websites. Educate patients on financial responsibility and potential solutions. Obtain signatures and distributes forms including: General Consent, Patient Rights, NoPP, IMM, COB, ABN, etc.) Responsible for knowledge and accurate use and execution of policies and procedures, supporting tools, software and websites. Responsible for knowledge and accurate use of CMS guidelines including: HIPAA, EMTALA, MSP, etc. Works effectively with fellow co-workers and all other hospital departments. Demonstrates respect and regard for the dignity of all patients, families, visitors, and fellow employees to ensure a professional, responsible, and courteous environment. Commits to recognize and respect cultural diversity for all customers (internal and external). Meets performance standards established by leadership, including but not limited to registration quality, point of service collections, confidentiality and customer service. Performs other duties as assigned. REQUIRED KNOWLEDGE & SKILLS: Excellent customer service and communication skills Ability to discuss and collect patient financial responsibility Ability to work within various environments including: Emergency Dept, Central Reg, Bedside Reg, etc. Ability to work independently, prioritize and multi-task Medical terminology and/or insurance knowledge Bilingual; Spanish-speaking preferred. EDUCATION/EXPERIENCE/LICENSURE/TECHNICAL/OTHER: Education: High School Diploma or Equivalent Required Experience: 1-2 years of relevant experience preferred Must clear background and drug test required.
    $28k-31k yearly est. 60d+ ago
  • A/R & Billing Representative

    Spanish Broadcasting System, Inc. 4.4company rating

    Patient service representative job in Miami, FL

    Spanish Broadcasting System seeks a motivated, dynamic and professional individual to join our team for the efficient maintenance and processing of Account Receivable and Billing transactions. The ideal candidate will be responsible for performing A/R - Billing tasks, focused on the pursuit of a timely payment performance through the application process. Other duties may be assigned to meet business needs. Essential Duties and Responsibilities A/R - Billing Accounts receivable and payment plan within company's goals and deadlines Process daily credit approval of sales orders in Wide Orbit System Assist customers, sales and finance with aging/collections-billing reports, invoices, and account statements Perform Aging analysis/remarks and prepare documentation for accounts reconciliation, billing adjustments and refunds Perform Credit Cards process & application in Wide Orbit System Process electronic deposits and maintain A/R electronic filing Perform cash/adjustments application in Wide Orbit system Assist with month closing on A/R and Billing tasks related Act as backup of the A/R-Billing Team member Essential duties and responsibilities are those most important or most frequently performed duties. Employees will be required to perform other job-related duties as required. Supervisory Responsibilities None Minimum Requirements Experience with Wide Orbit System (Media Software) Proficient in Microsoft Office - Excel Excellent oral and written communication skills, Bilingual (English/Spanish) Maintain quality customer service with a positive attitude Effective analytical skills and attention to detail to reconcile customer's accounts Efficient time management skills, able to prioritize Team Player, multitask, learn quickly to thrive in a fast-paced environment Excellent work ethics, able to maintain confidential information Experience/Training: 2-5 years of A/R and Billing experience, College or technical school or equivalent combination of education and experience. In addition to meeting the minimum qualifications listed above, an individual must be able to perform each of the established essential functions to perform this job successfully. Physical Requirements Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time. Jobs may be defined as sedentary when walking and standing are required only occasionally and all other sedentary criteria are met. SBS is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Why work for SBS? Spanish Broadcasting Systems (SBS) offers a unique and exciting opportunity to be part of the leading Hispanic-focused media company in the industry. By joining our team, you will become an integral part of shaping and influencing the landscape of Spanish-language broadcasting. We take pride in our rich heritage and commitment to serving the vibrant Hispanic community with compelling content and innovative programming. At SBS, you will be surrounded by a diverse and talented group of professionals who share a passion for media, creativity, and cultural connectivity. We foster a collaborative and inclusive work environment where your ideas and contributions are valued and recognized. With access to state-of-the-art facilities and cutting-edge technologies, you will have the tools to bring your ideas to life and create impactful experiences for our audience. Additionally, SBS provides ample opportunities for personal and professional growth, with ongoing learning and development programs designed to enhance your skills and advance your career. If you are seeking a dynamic and rewarding career in the world of Spanish-language broadcasting, SBS is the place to be. Join us and be part of a team that is making a difference in the lives of millions of people every day.
    $33k-37k yearly est. Auto-Apply 8d ago
  • Receptionist Medical Clerk

    Care Resource Community Health Centers, Inc. 3.8company rating

    Patient service representative job in Miami Beach, FL

    The Receptionist/Medical Clerk is primarily responsible for front desk operations, administrative support and client reception. JOB RESPONSIBILITIES Route client/patients to the appropriate areas within the agency. Answer phones, check and return voice messages in a timely manner. Assist with front desk duties as required (i.e. Telehealth, phone, or in-person appointment scheduling. Patient reminder calls). Responsible for follow-ups with no show/cancellation appointments. Check patients in for their appointments in a timely manner using the correct events in Electronic Health Record (EHR) Update patient demographic in agency data systems (NextGen, Casewatch, Provide - as appropriate). Ensure photo ID and insurance cards are scanned for all patients. Ensure that all consent forms are signed and scanned into electronic health records. Check patients out at the end of their appointment and provide follow-up appointment details. Provide a Clinical Visit Summary to all patients. Provide access to the Patient Portal (using patient portal pin letters) and instruct the patient to enroll for their benefit. Print and provide information for referrals issued by providers. Ensure patient documentation is completed and recorded in the agency database. Verify patient insurance carrier/coverage prior to visit and ensure accurate billing based on Insurance Verification report or through insurance provider portal/Availity. Respond to correspondence and tasks in a timely manner via patient portal. Record and maintain patient health records in an agency database (i.e. NextGen, Provide) and other data systems and/or patient records as required. Ensure external 3rd party documentation (i.e. labs, consultations, reports, etc.) is collected, entered in the patient's electronic health records (EHR) via scanning and tasking the provider or resulting the order in the EHR. Comfort patients by anticipating patient anxieties, answering patients' questions, and maintaining the reception area. Conduct inventory of all office supplies (i.e. business/appointment cards, toner, paper) and ensure the office is fully Fiscal Duties: Collect co-payments, deductibles, and balances at time of check-in. Assist supervisor in following up on denials and/or pending claims with 3rd party payors. Address and problem-solve patient billing issues when presented. Quality Assurance/Compliance: Ensure online training is current as required. Ensure that medical operations fully comply with agency and HIPAA requirements. Participate in agency developmental activities as required. Other duties as assigned. Culture of Service: 3 C's Compassion * Greets internal or external customers (i.e. patient, client, staff, vendor) with courtesy, making eye contact, responding with a proper tone and nonverbal language. * Listens to the internal or external customer (i.e. patient, client, staff, vendor) attentively, reassuring and understanding of the request and providing appropriate options or resolutions. Competency * Provides services required by following established protocols and when needed, procure additional help to answer questions to ensure appropriate services are delivered Commitment * Takes initiative and anticipates internal or external customer needs by engaging them in the process and following up as needed * Prioritize internal or external customer (i.e. patient, client, staff, vendor) requests to ensure the prompt and effective response is provided Safety Ensures proper handwashing according to the Centers for Disease Control and Prevention guidelines. Understands and appropriately acts upon the assigned role in Emergency Code System. Understands and performs assigned roles in the organization's Continuity of Operations Plan (COOP). Contact Responsibility The responsibility for external contacts is constant and critical. Physical Requirements This work requires the following physical and sensory activities: constant sitting, hearing/ visual acuity, talking in person and on the phone. Frequent, walking, standing, sitting and bending. Work is performed in office and laboratory setting. Other Participates in health center developmental activities as requested. Other duties as assigned.
    $24k-30k yearly est. 56d ago
  • Medical Assistant Patient Service Specialist /Job ID: 1485763

    Florida Physician Group Inc. 3.0company rating

    Patient service representative job in Hialeah, FL

    Department: Operations Reports to: Office/Practice Manager This position is to function as a member of both the clinical and administrative team and complete all assigned daily tasks to ensure smooth day to day operations in the FPG physician practice. The Medical Assistant I /Patient Service Specialist (PSS) I must maintain a professional, positive manner when talking with patients (and all customers) in-person or over the phone or via email. Key Responsibilities Works close with providers to assist in delivering world class care to patients. Room's patients and prepares the patient for the provider visit. Takes vital signs as necessary. Responsible for accurate blood pressures, temperature, pulse, pulse oximetry, weight, height, respiratory rates and entering accurately into EMR. Record patient history, chief complaint, pharmacy information, prescription list, etc. into EMR for physical. Obtains required consents, completes required forms as needed for specific visit types. Performs in office testing as needed. Required to perform controls on certain in office tests. Performs EKGs as ordered. Chaperones Providers as required. Administers vaccines and medications as ordered by provider following FMG policies. Stocks rooms and monitors expiration of supplies in exam rooms. Assists with incoming calls as needed by answering, triaging, and routing telephone calls appropriately as needed. Register's patients in EMR and verifies information including demographics and obtains accurate health insurance information. Conduct eligibility checks to ensure insurance is reflected accurately. Schedules patients' appointments and appropriate testing for patients as directed. Follows scheduling rules and direct schedules patient visits in other FPG practices. Performs pre visit planning daily for all upcoming scheduled appointments. Performs outreach to select patient groups as directed for patient care and quality and schedules specialty appointments and testing as required. Responsible to inform manager of all clinical or administrative supply needs or assists with ordering. Responsible to obtain prior authorizations and/or insurance referrals as per practice need. Must be able to work independently with little supervision. Adheres to all FPG policies. Always uses discretion to ensure patient confidentiality. Performs all other duties as requested. Skills Strong customer service excellence expected. Excellent communication and interpersonal skills required. Experience with EMR strongly preferred. (Athena a plus) Experience with Microsoft Office, Word, Excel, and Outlook preferred. Education & Experience High School Diploma or equivalent required. Education from approved medical assistant program or equivale
    $32k-36k yearly est. 27d ago
  • Senior Patient Services Specialist

    Genesiscare

    Patient service representative job in Boca Raton, FL

    At GenesisCare we want to hear from people who are as passionate as we are about innovation and working together to drive better life outcomes for patients around the world. Senior Patient Services Specialist As a Senior Patient Services Specialist, you are responsible for providing administrative and general support to staff, patients and Physicians to ensure that a high quality, professional and efficient administration service is consistently provided to patients. This role is a crucial link between our patient's and clinical teams. Reporting lines: The Senior Patient Services Specialist will report directly to the Center Lead. The team of 6-8 Patient service specialist will report to the Senior Patient Services Specialist. Reporting lines and direct reports may change from time to time in line with the requirements of the role. Key responsibilities: * As a Senior Patient Services Specialist, you will ensure a high level of patient service is provided including anticipating needs, maintaining patient service expectations, and reacting to feedback. You are expected to maintain a professional service which meets patient needs. * Customer Service * Monitoring and reacting to patient feedback * Manage team of 7-10 PSS * Develop and maintain clinic schedules * Oversee physician schedules and work to maintain an optimal clinic workflow * Monitoring the flow of patients and directing as appropriate * Answering and attending to all telephone calls in a timely manner * Responding to queries in accordance with the privacy policy * Having a breadth of service knowledge to respond to patient queries * Providing support to Physicians and other internal customers, as required * Assist with patient questions regarding billing and insurance payments * Maintenance and improvement of the patients' waiting room * Maintaining the look and feel of both patient and employee-facing spaces, restocking supplies, and organization * Dealing with people traffic, by directing vendors and visitors as they come and ensuring compliance to sign in protocols * Maintaining the Integrity of Patient Records * Scheduling Physician appointments with regard to availability & appropriate timeframes * Undertaking all actions to support a Physicians clinic visit, including ensuring the completeness of patient records prior to and subsequent to the visit * Admitting and discharging patients, prior to and following, consultation, evaluation and follow-up appointments * Registering new patients in a timely manner and ensuring the accuracy of personal and billing details * Ensuring all documentation and correspondence required for the consultations appointment is registered * Creating referring doctor records as required * Following up on referrals * Document management * You are required to work co-operatively within a multidisciplinary team and assist other team members to achieve team objectives and work outcomes. * Adhere to the policies and procedures as documented in the work instruction manual and as directed * Contribute to team development through contributing in team huddles, participating in team problem solving, supporting Center Leads and Physicians with ad hoc tasks, etc. * General administrative and patient support duties, e.g. document management, report generation Key working relationships: As the Senior Patient Services Specialist, you need to develop strong relationships with the following internal parties: * Patients * Physicians both internal and external * Patient Services teams * Financial Counsellors * Radiation Therapists * Center Lead * Regional Lead * Quality * External vendors * Experience & Qualifications: * High School Diploma or equivalent * 8+ years of experience * Demonstrated ability in an administrative role within a busy, customer focused environment, medical preferred. * Handle and resolve urgent matters and time critical medical appointments * Strong organization and communication skills, with the ability to liaise with both internal and external stakeholders. * Proven experience to work effectively both independently and in a team environment. * Knowledge of patient billing systems and related funding mechanisms. * Ability to use clinical administration systems, as well as Microsoft Office software * Collaborative approach in working with the wider administration team and other internal customers, in line with the organization values. * Flexible approach to work * Travel as required to other centers About GenesisCare: An integrated oncology and multispecialty network in Florida and North Carolina providing care for more than 120,000 patients annually, GenesisCare U.S. offers community-based cancer care and other services at convenient locations. The company's purpose is to redefine the care experience by improving patient outcomes, access and care delivery. With advanced technology and innovative treatment options, skilled physicians and support staff offer comprehensive and coordinated care in radiation oncology, urology, medical oncology, hematology, diagnostics, ENT and surgical oncology. For more information, visit ***************************** GenesisCare is an Equal Opportunity Employer that is committed to diversity and inclusion. About GenesisCare: An integrated oncology and multispecialty network in Florida providing care for more than 120,000 patients annually, GenesisCare U.S. offers community-based cancer care and other services at convenient locations. The company's purpose is to redefine the care experience by improving patient outcomes, access and care delivery. With advanced technology and innovative treatment options, skilled physicians and support staff offer comprehensive and coordinated care in radiation oncology, urology, medical oncology, hematology, diagnostics, ENT and surgical oncology. For more information, visit ***************************** GenesisCare is an Equal Opportunity Employer that is committed to diversity and inclusion.
    $25k-32k yearly est. Auto-Apply 23d ago
  • Patient Care Representative

    Us Eye

    Patient service representative job in University Park, FL

    About US EYE: US Eye, is a physician-led, patient-centric network of eye care practices committed to providing exceptional patient service through premium technology and unrivaled provider expertise. We are one of the nation's leading multi-specialty physician groups providing patients with care in ophthalmology, optometry, dermatology and facial surgery. With 50 clinics and 5 surgery centers, led by 95 providers and more than 1,000 team members system wide, we deliver world class care to patients throughout Florida, the Carolinas and Virginia. About Center for Sight: At the core of US Eye is the platform practice Center For Sight, a market-leading practice with a reputation for providing superior patient service, utilizing state-of-the-art technology, offering innovative procedures, and employing world-class physicians. Center For Sight is one of the nation's leading multi-specialty physician groups providing care in ophthalmology, optometry, dermatology, and cosmetic facial surgery. With fourteen locations, over 40 providers and the best and brightest team members, Center For Sight is proud to be named the #1 practice in the area. Job Summary: Patient Care Representatives are responsible for maintaining a friendly, professional environment as our first, and last, point-of-contact for our patients. It is important that Patient Care Representatives are polite, attentive, and organized to enhance the overall patient experience. Essential Job Functions: * Greet and direct all patients, visitors, and staff upon entry of the practice. Monitor the reception areas throughout the day and provide assistance as needed. * Provide a pleasant, and prompt check-in experience for all patients by verifying necessary information and assisting with any questions they may have around the patient questionnaires and forms. * Print daily team/physician schedules as evidenced by the schedule of appointments for that day. * Attend to walk-in patients, scheduling inquiries, and prescription/record pick-up as necessary. * Disseminate pertinent information using telephone systems and/or computer software systems as appropriate. * Cross-check and update next-day charts as evidenced by the appointment schedule. * Maintain an orderly and pleasing workspace that ensures both integrity and safety for our patients and staff. * Complete appointment confirmation calls based on the patient appointment schedule. * Collect any necessary co-payments, non-covered service fees, and/or any existing account balances during the patient check-out period. * Fill out essential reports and forms as requested. * Additional administrative responsibilities as needed Competencies: * Demonstrated knowledge of material, methods, instruments, and equipment. * Demonstrated ability to read, write, and perform mathematical calculations. * Ability to follow oral and written instructions. * Demonstrated ability to multi-task, work in a fast-paced environment, and manage time appropriately in an effort to meet the deadlines and requirements of the organization. Education and Experience: * High school diploma. * Experience with Microsoft Office products. * Prior experience in a customer service role. * Must be able to work under pressure and respond to patient requests in a positive manner. * Associate's degree (preferred). Position Type and Expected Hours of Work: * This is a full-time position located in Sarasota, FL * Days and hours are Monday-Friday, some Saturday mornings * Travel to other locations as necessary Benefits: 401(K) Company Match Medical and Dental Insurance Vision Benefits Flexible Spending Accounts Pet Insurance Disability Insurance Life Insurance Continuing Education Paid Time Off US Eye provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws
    $24k-32k yearly est. 30d ago
  • Insurance Verification Specialist

    Quest Health Solutions 4.0company rating

    Patient service representative job in Coral Springs, FL

    Overview of the role The Insurance Verification Specialist (IVS) is responsible for verifying insurance coverage and obtaining necessary authorizations for patients requiring Continuous Glucose Monitoring (CGM) equipment. This role involves high-volume communication with insurance companies, patients, and healthcare providers to ensure seamless processing and approval of insurance claims. Essential Duties and Responsibilities Insurance Verification o Verify patient insurance coverage and benefits for CGM equipment. o Obtain pre-authorizations and pre-certifications as required by insurance providers. Documentation o Ensure all required documentation is complete and accurate for insurance claims submission. o Maintain detailed records of insurance verification and authorization processes. Communication o Make 30+ outgoing calls per day to insurance companies, patients, and healthcare providers. o Provide patients with updates regarding their insurance status and required documentation. Administrative Duties o Perform advanced administrative tasks including data entry and documentation follow-up. o Supply regular productivity reports to management. Collaboration o Partner with team members to support related accounts and streamline verification processes. o Work with e-prescribe and CRM platforms such as Brightree and Salesforce. Other duties as assigned. Requirements What'll You'll Bring Ideal candidate has a basic knowledge of CGM equipment and DME (Durable Medical Equipment) sales processing. medical terminology, an energetic, optimistic demeanor, and a “can do/will do” attitude! · Excellent verbal and written communication skills. · Professional telephone etiquette and the ability to build relationships with patients and providers. · Urgency, professionalism, and empathy in dealing with patients and busy medical professionals. · Proficient in Microsoft Office and data entry. · Experience with CRM platforms (Brightree, Salesforce) preferred. · Attention to detail and accuracy in documentation. · Ability to work independently with little supervision. · High school diploma or medical vocational/technical school graduate equivalent. · Previous experience in medical office settings or DME sales processing preferred. · Experience in high-volume call activity and medical documentation chasing. Why Quest Health Solutions, LLC We recognize our people drive everything we accomplish, and as such, we are dedicated to investing in our employees by fostering a culture of continuous learning, growth, and excellence. Our team works hard, and we recognize the importance of taking care of ourselves. We offer a comprehensive suite of benefit offerings to support the health, well-being, and financial health of our employees and their families. Our robust benefits package underscores our commitment to our people, our most important asset. Quest Health Solutions seeks excellence through diversity in its staff. We prohibit discrimination based on race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, veteran status, or marital status. Benefits · Medical, Dental, and Vision Insurance · Life Insurance coverage · Paid time off and Holiday Pay · 401K with company match option · Growth opportunities
    $26k-30k yearly est. 60d+ ago
  • Patient Service Coordinator - PRN

    Blue Cloud Pediatric Surgery Centers

    Patient service representative job in Oakland Park, FL

    NOW HIRING PATIENT SERVICE COORDINATOR - DENTAL OFFICE FRONT DESK - PRN ABOUT US Blue Cloud is the largest pediatric Ambulatory Surgery Center (ASC) company in the country, specializing in dental restorative and exodontia surgery for pediatric and special needs patients delivered under general anesthesia. We are a mission-driven company with an emphasis on providing safe, quality, and accessible care, at reduced costs to families and payors. As our network of ASCs continues to grow, we are actively recruiting a new Patient Service Coordinator to join our talented and passionate care teams. Our ASC based model provides an excellent working environment with a close-knit clinical team of Dentists, Anesthesiologists, Registered Nurses, Registered Dental Assistants and more. We'd love to discuss these opportunities in greater detail, and how Blue Cloud can become your new home! OUR VISION & VALUES At Blue Cloud, it's our vision to be the leader in safety and quality for pediatric dental patients treated in a surgery center environment. Our core values drive the decisions of our talented team every day and serve as a guiding direction toward that vision. * We cheerfully work hard * We are individually empathetic * We keep our commitments ABOUT YOU You have an exceptional work ethic, positive attitude, and strong commitment to providing excellent care to our patients. You enjoy working in a fast-paced, dynamic environment, and you desire to contribute to a strong culture where the entire team works together for the good of each patient. YOU WILL * Greet and register patients and family members * Manage appointments and daily schedule * Manage and provide patients and their families with appropriate forms and informational documents * Provide Customer service * Escalate any issues, questions, or calls to the appropriate parties YOU HAVE Requirements + Qualifications * High School Diploma or equivalent * 2 to 3 years of customer service experience in high-volume dental or medical office setting. * Strong critical thinking and analytical skills along with the ability to communicate clearly and effectively. * Computer skills to include word processing and spreadsheet. Preferred * Strong background in patient care environment BENEFITS * We offer medical, vision and dental insurance, Flexible Spending and Health Savings Accounts, PTO (paid time off), short and long-term disability and 401K. * No on call, no holidays, no weekends * Bonus eligible Blue Cloud is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
    $27k-39k yearly est. 28d ago
  • Insurance Verification Representative

    Gastromed, LLC

    Patient service representative job in Miami, FL

    Job Description The Insurance Verification Representative is responsible for confirming the patient's insurance coverage and verifying that proper insurance authorizations are processed prior to the patient appointments to ensure a smooth and efficient visit. QUALIFICATIONS/EDUCATION: High School Diploma or equivalent required. Bi-lingual English/Spanish preferred; must be able to read, write and speak English. 1-2 years of related experience in a medical setting preferred. Strong people skills. Data entry skills. Attention to detail. Strong organizational skills and ability to multi-task effectively. Demonstrates skill in the use of personal computers, various programs, and applications required to competently execute job duties. Internet, document with Electronic Health Records and/or authorization system with minimal typing/spelling errors, send e-faxes and email. CERTIFICATIONS/LICENSES: N/A ABILITIES/SKILLS: Basic computer skills to be able to recognize and understand our EMR System. Excellent communication, Customer Service, and telephone skills. Strong organizational skills and ability to multi-task effectively. Must be able to work independently with minimal supervision in a fast-paced environment. Able to respect and maintain patient confidentiality at all times and comply with HIPAA Regulations. Must be dependable and conduct him/herself in a professional manner. Demonstrates skill in the use of personal computers, various programs, and applications required to competently execute job duties. Must be able to follow policies and procedures. SUPERVISORY RESPONSIBILITIES: N/A ESSENTIAL DUTIES/ RESPONSIBILITIES: Responsible for obtaining patient referrals and/or authorizations days prior to the office visit and informing the patient of any deductible or co-pay responsibility. Properly registers or updates patients' insurance information in the EMR. Verifies that every patient's insurance is active and that we are a participating provider. Reviews patient deductibles and/or co-pays and updates the patient record. Obtains referrals and/or authorization through the insurance portal or by calling the insurance company. Assist patients with inquiries or concerns and ensure patients' expectations are met. Works closely with the front desk to ensure clean billing. Follows up on callbacks before the end of the day. Completes tasks or actions assigned to him/her in a timely manner. Ability to answer phones, and schedule/reschedule appointments as needed. Conducts all activities in a professional, polite, and courteous manner and abides by company policies and procedures. Perform any other duties as assigned by management. We offer Competitive salaries, Benefits: Health Insurance is covered 100% by the employer. Dental Insurance Vision Insurance Life Insurance Paid time off 401k 401K matching
    $29k-33k yearly est. 17d ago
  • Receptionist Medical Clerk

    Care Resource Community Health Centers, Inc. 3.8company rating

    Patient service representative job in Fort Lauderdale, FL

    The Receptionist/Medical Clerk is primarily responsible for front desk operations, administrative support and client reception. JOB RESPONSIBILITIES * Route client/patients to the appropriate areas within the agency. * Answer phones, check and return voice messages in a timely manner. * Assist with front desk duties as required (i.e. Telehealth, phone, or in-person appointment scheduling. Patient reminder calls). * Responsible for follow-ups with no show/cancellation appointments. * Check patients in for their appointments in a timely manner using the correct events in Electronic Health Record (EHR) * Update patient demographic in agency data systems (NextGen, Casewatch, Provide - as appropriate). * Ensure photo ID and insurance cards are scanned for all patients. * Ensure that all consent forms are signed and scanned into electronic health records. * Check patients out at the end of their appointment and provide follow-up appointment details. * Provide a Clinical Visit Summary to all patients. * Provide access to the Patient Portal (using patient portal pin letters) and instruct the patient to enroll for their benefit. * Print and provide information for referrals issued by providers. * Ensure patient documentation is completed and recorded in the agency database. * Verify patient insurance carrier/coverage prior to visit and ensure accurate billing based on Insurance Verification report or through insurance provider portal/Availity. * Respond to correspondence and tasks in a timely manner via patient portal. * Record and maintain patient health records in an agency database (i.e. NextGen, Provide) and other data systems and/or patient records as required. * Ensure external 3rd party documentation (i.e. labs, consultations, reports, etc.) is collected, entered in the patient's electronic health records (EHR) via scanning and tasking the provider or resulting the order in the EHR. * Comfort patients by anticipating patient anxieties, answering patients' questions, and maintaining the reception area. * Conduct inventory of all office supplies (i.e. business/appointment cards, toner, paper) and ensure the office is fully Fiscal Duties: * Collect co-payments, deductibles, and balances at time of check-in. * Assist supervisor in following up on denials and/or pending claims with 3rd party payors. * Address and problem-solve patient billing issues when presented. Quality Assurance/Compliance: * Ensure online training is current as required. * Ensure that medical operations fully comply with agency and HIPAA requirements. * Participate in agency developmental activities as required. * Other duties as assigned. Culture of Service: 3 C's Compassion * Greets internal or external customers (i.e. patient, client, staff, vendor) with courtesy, making eye contact, responding with a proper tone and nonverbal language. * Listens to the internal or external customer (i.e. patient, client, staff, vendor) attentively, reassuring and understanding of the request and providing appropriate options or resolutions. Competency * Provides services required by following established protocols and when needed, procure additional help to answer questions to ensure appropriate services are delivered Commitment * Takes initiative and anticipates internal or external customer needs by engaging them in the process and following up as needed * Prioritize internal or external customer (i.e. patient, client, staff, vendor) requests to ensure the prompt and effective response is provided Safety Ensures proper handwashing according to the Centers for Disease Control and Prevention guidelines. Understands and appropriately acts upon the assigned role in Emergency Code System. Understands and performs assigned roles in the organization's Continuity of Operations Plan (COOP). Contact Responsibility The responsibility for external contacts is constant and critical. Physical Requirements This work requires the following physical and sensory activities: constant sitting, hearing/ visual acuity, talking in person and on the phone. Frequent, walking, standing, sitting and bending. Work is performed in office and laboratory setting. Other Participates in health center developmental activities as requested. Other duties as assigned.
    $25k-30k yearly est. 60d+ ago
  • Patient Services Specialist

    Genesiscare

    Patient service representative job in Boca Raton, FL

    At GenesisCare we want to hear from people who are as passionate as we are about innovation and working together to drive better life outcomes for patients around the world. Patient Services Specialist Boca Raton, Florida As the Patient Services Specialist, you are responsible for providing administrative and general support to staff, patients and Physicians to ensure that a high quality, professional and efficient administration service is consistently provided to patients. This role is a crucial link between our patient's and clinical teams. Your key responsibilities: As Patient Services Specialist, you will ensure a high level of patient service is provided including anticipating needs, maintaining patient service expectations, and reacting to feedback. You are expected to maintain a professional service which meets patient needs. Customer Service Monitoring and reacting to patient feedback Monitoring the flow of patients and directing as appropriate Answering and attending to all telephone calls in a timely manner Responding to queries in accordance with the privacy policy Having a breadth of service knowledge to respond to patient queries Providing support to Physicians and other internal customers, as required Assist with patient questions regarding billing and insurance payments Maintenance and improvement of the patients' waiting room Maintaining the look and feel of both patient and employee-facing spaces, restocking supplies, and organization Dealing with people traffic, by directing vendors and visitors as they come and ensuring compliance to sign in protocols Maintaining the Integrity of Patient Records Scheduling Physician appointments with regard to availability & appropriate timeframes Undertaking all actions to support a Physicians clinic visit, including ensuring the completeness of patient records prior to and subsequent to the visit Admitting and discharging patients, prior to and following, consultation, evaluation and follow-up appointments Registering new patients in a timely manner and ensuring the accuracy of personal and billing details Ensuring all documentation and correspondence required for the consultations appointment is registered Creating referring doctor records as required Following up on referrals Document management Qualifications High School Diploma or equivalent Demonstrated ability in an administrative role within a busy, customer focussed environment, medical preferred. Handle and resolve urgent matters and time critical medical appointments Strong organization and communication skills, with the ability to liaise with both internal and external stakeholders. Proven experience to work effectively both independently and in a team environment. Knowledge of patient billing systems and related funding mechanisms. Ability to use clinical administration systems, as well as Microsoft Office software Collaborative approach in working with the wider administration team and other internal customers, in line with the organization values. Flexible approach to work Travel as required to other centers About GenesisCare: An integrated oncology network in Florida and North Carolina providing care for more than 115,000 patients annually, GenesisCare offers community-based cancer care at convenient, freestanding locations. The company's purpose is to redefine the care experience by improving patient outcomes, access, and care delivery. With advanced technology and innovative treatment options, our skilled physicians and support staff offer comprehensive and coordinated care in radiation oncology, medical oncology, hematology, urology, diagnostics, ENT and surgical oncology. For more information, visit genesiscare.com/us. GenesisCare is an Equal Opportunity Employer that is committed to diversity and inclusion. Please be vigilant of online scams impersonating GenesisCare. Please note that we will only contact qualified applicants via an official GenesisCare email account ending in genesiscare.com or via an official Workday email ending in Workday.com. About GenesisCare: An integrated oncology and multispecialty network in Florida and North Carolina providing care for more than 120,000 patients annually, GenesisCare U.S. offers community-based cancer care and other services at convenient locations. The company's purpose is to redefine the care experience by improving patient outcomes, access and care delivery. With advanced technology and innovative treatment options, skilled physicians and support staff offer comprehensive and coordinated care in radiation oncology, urology, medical oncology, hematology, diagnostics, ENT and surgical oncology. For more information, visit ***************************** GenesisCare is an Equal Opportunity Employer that is committed to diversity and inclusion.
    $25k-32k yearly est. Auto-Apply 60d+ ago
  • Patient Service Specialist /Job ID: 1584687

    Florida Physician Group Inc. 3.0company rating

    Patient service representative job in Fort Lauderdale, FL

    Job Description FPG Multispecialty Associates Ft. Lauderdale 3001 NW 49th Ave Suite 104 Lauderdale Lakes. Fl 33313 Under the direction of the Directors or designee, the Billing Specialist ensures all Commercial / Managed Care, Medicare and Medicaid claims are reviewed for claim edits, claim submission, and timely follow up, as assigned. Duties and Responsibilities: Hospital Charge Posting- receiving face sheets and hospital charges, and creating claims to submit to the insurance payor. Reporting to Practice Managers any challenges with consistent issues with staff members quality of work and the need for training or corrective action steps Monitor through Athena reporting and provider documentation split shared and incident 2 billing guidelines Submit claims to carriers with the appropriate remarks and/or attachments during claims resolution Run insurance eligibility and correct claim before submission, as needed Pull supporting documents for annual regulatory audits, as needed Assist in the charge posting and holds resolution process in all practices, when needed Other billing assignments, within skillsets and abilities Any other duties as assigned Travel to Broward and Dade practices for training Education High School graduate or equivalent Experience Minimum 2-years Commercial / Managed Care / Medicare / Medicaid billing experience in an acute Physician Practice setting billing for Medicare part B fee's Working knowledge of Common Procedural Terminology (CPT), HCPCS and ICD10 Code Working knowledge of Federal, State, and Commercial billing guidelines Language: Bilingual English/Spanish is preferred Must be able to pass Background and Drug Test screenings.
    $32k-36k yearly est. 17d ago

Learn more about patient service representative jobs

How much does a patient service representative earn in Coral Gables, FL?

The average patient service representative in Coral Gables, FL earns between $24,000 and $37,000 annually. This compares to the national average patient service representative range of $27,000 to $38,000.

Average patient service representative salary in Coral Gables, FL

$30,000

What are the biggest employers of Patient Service Representatives in Coral Gables, FL?

The biggest employers of Patient Service Representatives in Coral Gables, FL are:
  1. Empower U
  2. Borinquen Health Care Ctr
  3. Mint Cannabis
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