Patient service representative jobs in Daytona Beach, FL

Job DescriptionDescription: Live your life in full motion! We are the leaders in the orthopedic community of East Central Florida, The Orthopedic Clinic has served our community since 1961. We get our patients back to the life they love with high quality, individualized orthopedic care. The Orthopedic Clinic is seeking an energetic customer focused candidate that has previous healthcare / medical office experience to join our dynamic team as a Patient Services Representative. The Patient Services Representative will work directly with our patients to create an exceptional patient experience, while ensuring accurate, efficient and effective administration of operational practices. Our Patient Services Representatives are the first point of contact to our patients and will work in collaboration with our clinical team members to ensure a smooth patient flow. This role requires exemplary customer service skills, problem solving, organizational skills and strong attention to detail. What the Patient Services Representatives will do: • Greets all patients and visitors in a professional, compassionate, and friendly manner • Performs demographic and insurance validation upon patient check-in to ensure accuracy of EHR • Prepares registration paperwork for next business day, along with review of the Eligibility • Performs initial insurance eligibility and verification • Collects co-payments and outstanding balances at check-in and time of services balances and estimated fees at check-out • Attempts to collect any outstanding balances and makes payment plan arrangements. • Reviews and complies with collection notes in patient notes and/or appointment notes • Informs patients of delay's in physician schedules and assists with patient comfort during the delay • Schedules follow-up and physical therapy appointments • Performs initial insurance eligibility and verification • Provides patient with summary of care, orders, and any patient educational information prescribe by provider • Proactively assists team in covering wherever needed • Covers for other staff at the front desk as asked, including coverage at other locations Requirements: Experience and Abilities: • Minimum of High School Diploma • Previous customer service experience, preferably in medical/healthcare setting • Proficiency in the use of Microsoft Office, EHR software applications, preferably Athena • Valid Driver's License / Clean Driving Record/ Proof of auto insurance Full compensation package to include: competitive salary, medical, dental, vision, STD, LTD. Life insurance, 401k, profit sharing, paid holidays, paid time off, continuing education reimbursement The Orthopedic Clinic is an Equal Opportunity Employer and fully subscribe to the principles of Equal Employment Opportunity. Applicants and/or employees are considered for hire, promotion and job status, without regard to race, color, citizenship, religion, national origin, age, sex (including sexual harassment, sexual orientation, and gender identity), disability or handicap, genetic information, citizenship status, veteran, or current or future military status or any other category protected by federal, state, or local law. The Orthopedic Clinic is a drug free workplace all applicants under consideration for employment will be background checked as part of the hiring process.

Oversee the administrative duties of the Center. Responsible for moving the patients through the check-in and check-out process. PRIMARY FUNCTIONS 1.Provide a courteous, professional working environment 2.Maintain effective communication with patients, coworkers, and supervisor 3.Maintain efficient patient flow Update patient demographics Interview patients for sliding fee scale services and update eligibility 4.Verify insurance and set eligibility dates in system 5.Call and remind patients to bring missing information to their appointment 6.Collect payments and patient-responsible balances 7.Post charges to patient accounts 8.Scan and import demographic and clinical documentation into patient charts 9.Schedule appointments as needed 10.Monitor patient schedule to accommodate walk-in patients 11.Direct patients to the proper department for assistance 12.Answer multi-line telephone system 13.Operate office equipment, i.e. fax, copier, computer, and credit card machine 14.Provide copies of patient medical records as requested 15.Contribute to the positive image of the front office operations 16.Other responsibilities as assigned EDUCATION AND EXPERIENCE 1.High school diploma or equivalent is required KNOWLEDGE, SKILLS, AND ABILITIES 1.Customer-friendly attitude Knowledge of ICD-10 and CPT codes 2.Money and balancing skills 3.Knowledge of bank deposits 4.Good communication skills 5.Ability to function effectively under stress 6.Good evaluative judgment 7.Computer literacy 8.Ability to perform accurate data entry 9.Ability to work well with people 10.Ability to multi-task ADDITIONAL QUALIFICATIONS 1.Bilingual (English/Spanish/Creole) a plus. 2.One year experience preferred. RELATIONSHIP REPORTING 1.Reports to the Center Manager PHYSICAL REQUIREMENTS 1.Ability to sit and view a computer screen for extended periods of time 2.Ability to perform repetitive hand and wrist motions for extended periods of time 3.Ability to handle and/or feel objects, tools, etc. 4.Ability to frequently walk, stand, and reach with hands and arms 5.Ability to occasionally climb, balance, stoop, kneel, crouch, or crawl 6.Ability to occasionally lift and/or move up to 25 pounds 7.Vision abilities must include vision, color vision, depth perception, and ability to adjust focus

Top reasons to work for SMA Healthcare: * Career growth and advancement potential * Great benefits such as: Health, Dental, Vision, Life, & Disability Insurance * Tuition Reimbursement * Paid Personal Leave and Paid Holidays * 403b Retirement Plan (matches one to one of employee contribution for the first 3%, then a 50% match on the next 6% of employee contribution) Essential Job Functions: * Answer inbound calls from callers inquiring about service related to mental health and substance abuse. * Uses established phone etiquette to answer and manage customer calls. * Works in multiple electronic medical record platforms to record and track information. * Answers phones, transfers calls, sends email, and responds to messages. * Gathers patient information and completes documentation for services. * Responds to requests from hospital emergency department(s). * Uses web cameras/video conference/telehealth with patients to provide information and education. * Works collaboratively in a group/team setting. * Serves as support to other team members. * Completes required SMA in-service trainings to maintain employment. * Attends mandatory meetings. * Preforms miscellaneous job-related duties as assigned. Qualification Requirements: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Minimum Education and/or Experience: High School Diploma and two (2) years of direct care experience working in Human Services or a related field. Bachelor's degree in Human Services or related field and/or Certified Addictions Professional (CAP) preferred. Knowledge/Skills/and Abilities: * Knowledgeable and demonstrates competency in current best practices of behavioral health treatment and related services, especially as it relates to documenting the course of treatment and patient placement criteria in the client record. * Depending on assignment must have knowledge of typical diagnoses, treatment services, and developmental issues for adolescents in general, delinquent adolescents, adults and pregnant/post-partum women who are admitted to a mental health and/or substance abuse treatment setting. * Knowledge of clinical terms related to mental health and substance abuse. * Knowledge of the Baker Act and the Marchman Act. * Ability to perform solution focused and problem solving techniques. * Ability to multiple task. * Knowledge of the services provided at SMA at the various locations and able to correctly direct callers to the correct service. * Proficiency in working with computer hardware and software. Necessary Special Requirements: Possession of a valid Florida driver's license, acceptable driving record, and proof of personal automobile insurance if required to drive an SMA vehicle and/or use a personal vehicle for SMA business. Complete State of Florida mandatory background screening prior to start of employment. Complete SMA required training during the first six (6) months of employment and updated if required. Physical: Mobility and ability to bend and reach during an 8-12 hour day. Able to lift minimum 10 pounds. Visual and auditory acuity sufficient to evaluate, intervene, treat, and record client health care needs. Fine motor skills for legible and accurate charting, daily correspondence and presentation, either manually or orally. Work endurance ability to work 8-12 hour shifts with a meal break, as possible. Routine 8-12 hour shifts. Hours and days off may vary. Extra hours may be required. Application:This class specification is intended to identify the class and illustrate the kinds of duties that may be assigned to its incumbents. It should not be interpreted as describing all of the duties whose performance may ever be required of such an employee or be used to limit the nature and extent of assignments such individuals may be given.

+ Strong accurate data entry skills + Previous work experience in Specialty Pharmacy or Customer Service preferable + Professional level skills in computer use, including but not limited to Microsoft Office, email, web-based applications and key boarding skills **Responsibilities:** + Experience working with people in situations that are high-pressure and time-sensitive (either telephone or face-to-face), and that involve solving problems, making decisions, using excellent judgment and "customer service" skills. This can be obtained through a combination of work experience and post high school education, and need not be obtained in a traditional "customer service" setting **Experience:** + Strong ability to multi-task and strong time management skills + Ability to function in a high-volume, fast-paced environment + Dependable and strong work ethic + Ability to accept and implement feedback and coaching **Skills:** - Experience working with databases (CRM preferable) or a tracking system; Salesforce CRM experience - Experience working in a health care/pharmaceutical industry environment - Understanding of challenges associated with patients' medical condition **Education:** + High School or bachelor's degree in any field. **About US Tech Solutions:** US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit *********************** (********************************** . US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Diana Health is a high-growth network of modern women's health practices. We are on a mission to set a new standard of care that inspires, empowers, and supports women to live healthier, more fulfilling lives. We partner directly with hospitals and align incentives across stakeholders using integrated care teams, smart technology, and a designed care experience that is good for patients and good for providers. The result is an individualized, comprehensive care program that puts women in the driver's seat of their own health and provides them with the information and compassionate care they need to reach their health goals. We are an interdisciplinary team joined together by our shared commitment to transform women's health. Come join us! Role Description We are looking for a Receptionist / Patient Representative driven to create an delightful customer service experience from the moment a client steps through our doors while ensuring the smooth operation of a growing women's health practice. You are warm, welcoming, attentive, outgoing, customer service and detail-oriented, organized, and eager to tackle challenges with empathy and creativity. You are eager to leave a smile on the patient's face after they interact with you and are willing to go above and beyond to create a wonderful experience. What you'll do You are the first person our clients see when they walk through the door. You provide a warm, welcoming face of the practice, greeting and supporting clients from our welcome desk. You: Provide warm and friendly client interactions Take care of client check in and out, answering questions and disseminating information to appropriate team members as necessary Provide waiting area tours to new clients, orienting them to our space, making them feel welcome and at home Ensure paperwork, consents, and insurance information is collected and complete Managing the client schedule: You know the schedule front to back / inside and out, and can work through schedule efficiencies based on the flow of the day as well as client and provider needs You anticipate schedule needs days and weeks in advance You schedule client appointments in real-time as well as those made through our online platform Insurance, payment, and billing : Perform verification of benefit checks with insurance companies Manage and collect client copays and payment balances Discuss and set up payment plans with client Front of the house management: Work with the team to ensure the office is ready, set up, and prepared for the day Collaborate on inventory, keeping the office pristine, and other tasks as they arise Manage phone triage as necessary, coordinating between team members Qualifications Customer service and hospitality experience strongly preferred and highly desirable Bachelor's Degree preferred or High School Diploma/GED w/ 2+ years experience in a related field Proficiency with Google Suite or Microsoft Office Products Strong computer skills; preferred familiarity with EMRs Tendency to organize and create structure in a fast-paced, dynamic environment Attributes You love interacting with people, practicing excellent communication and interpersonal skills You enjoy being the “face” of a clinic or business and representing the brand via an extremely positive, friendly and helpful attitude You are exceptional at managing many tasks and do not feel overwhelmed by multitasking You focus on the details and are able to organize and prioritize them along the way You obsess over growth and process improvement and love learning new tools, processes and systems to aid in continual improvement You thrive in highly collaborative, fast-paced environments Benefits Competitive compensation Health; dental & vision, with an HSA/FSA option 401(k) with employer match Paid time off Paid parental leave Diana Health Culture Having a growth mindset and striving for continuous learning and improvement Positive, can do / how can I help attitude Empathy for our team and our clients Taking ownership and driving to results Being scrappy and resourceful

Become a part of our caring community and help us put health first The Patient Services Coordinator is directly responsible for scheduling visits and communicating with field staff, patients, physicians, etc. to maintain proper care coordination and continuity of care. The role also assists with day-to-day office and staff management Manages schedules for all patients. Edits schedule for agents calling in sick, ensuring patients are reassigned timely. Updates agent unavailability in worker console. Initiates infection control forms as needed, sends the HRD the completed “Employee Infection Report” to upload in the worker console. Serves as back up during the lunch hour and other busy times including receiving calls from the field staff and assisting with weekly case conferences. Refers clinical questions to Branch Director as necessary. Maintains the client hospitalization log, including entering coordination notes, and sending electronic log to all office, field, and sales staff. Completes requested schedule as task appears on the action screen. Ensures staff are scheduled for skilled nurse/injection visits unless an aide supervisory visit is scheduled in conjunction with the injection visit. Completes requested schedules for all add-ons and applicable orders: Schedules discharge visit / OASIS Collection or recert visit following case conference when task appears on action screen. Schedules TIF OASIS collection visits and deletes remaining schedule. Reschedules declined or missed (if appropriate) visits. Processes reassigned and rescheduled visits. Ensures supervisory visits are scheduled. Runs all scheduling reports including Agent Summary Report and Missed Visits Done on Paper Report. Prepares weekly Agent Schedules. Performs initial review of weekly schedule for productivity / geographic issues and forwards schedule to Branch Director for approval prior to distribution to staff. Verifies visit paper notes in scheduling console as needed. Assists with internal transfer of patients between branch offices. If clinical, receives lab reports and assesses for normality, fax a copy of lab to doctor, make a copy for the Case Manager, and route to Medical Records Department. Initiate Employee / Patient Infection Reports as necessary. If clinical, may be required to perform patient visits and / or participate in on-call rotation. Use your skills to make an impact Required Experience/Skills: Must possess excellent communication skills, the ability to interact well with a diverse group of individuals, strong organizational skills, and the ability to manage and prioritize multiple assignments. Must have at least 1 year of home health experience. Prior packet review / QI experience preferred. Coding certification is preferred. Scheduled Weekly Hours 40 Pay Range The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc. $40,000 - $52,300 per year Description of Benefits Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities. About Us About CenterWell Home Health: CenterWell Home Health specializes in personalized, comprehensive home care for patients managing a chronic condition or recovering from injury, illness, surgery or hospitalization. Our care teams include nurses, physical therapists, occupational therapists, speech-language pathologists, home health aides, and medical social workers - all working together to help patients rehabilitate, recover and regain their independence so they can live healthier and happier lives.About CenterWell, a Humana company: CenterWell creates experiences that put patients at the center. As the nation's largest provider of senior-focused primary care, one of the largest providers of home health services, and fourth largest pharmacy benefit manager, CenterWell is focused on whole-person health by addressing the physical, emotional and social wellness of our patients. As part of Humana Inc. (NYSE: HUM), CenterWell offers stability, industry-leading benefits, and opportunities to grow yourself and your career. We proudly employ more than 30,000 clinicians who are committed to putting health first - for our teammates, patients, communities and company. By providing flexible scheduling options, clinical certifications, leadership development programs and career coaching, we allow employees to invest in their personal and professional well-being, all from day one. Equal Opportunity Employer It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

At Axium Healthcare Pharmacy, Inc., we believe in a better quality of life for patients and their healthcare partners when treating and managing the most complex conditions. We believe in relationships that make life easier, and where a helping hand and better clinical, economical, and overall health outcomes are always within reach, 24 x 7 x 365. Our mission is simple. We aim to partner with and guide our patients to their best possible outcomes. Our longstanding vision is to help our patients and healthcare providers reach and create a better path to treating and managing complex conditions, making their lives easier and giving them hope for a healthier future. Specialty pharmacy is not a new concept. In fact, Axium did not invent specialty pharmacy. But, we did invent a better way to do it. We do it through a combination of clinical expertise, nationwide reach and the delivery of committed, caring, unmatched service and support for everyone, every time with no excuses. And, we've been doing it for years. We invite you to ask us what we can do for you. Our answer to you will almost always be: “Yes, we do.” Established in 2000 and based in Lake Mary, Florida, Axium is a nationwide clinical specialty pharmacy that makes life easier for those managing chronic disease and complex therapies by offering a helping hand and a better path to therapy management. We are licensed and permitted to operate in all 50 states and Puerto Rico, and specialize in providing patients, physicians, nurses, health plans, and other health care providers and partners with injectable and oral brand-name products. Our focus is to “Improve outcomes one relationship at a time,” and we achieve this through an experienced patient care team of doctors of pharmacy, registered nurses, reimbursement specialists, and dedicated patient care coordinators; all of whom deliver the highest level of comprehensive care and clinical support with every prescription. Job Description Includes but is not limited to the following. Other duties may be assigned. • Verify insurance for limits and parameters of policy. • Determine if prior authorization of pre-cert is necessary and work accordingly. • Input required patient data information into system. • Create verification note explaining benefits and other necessary information. • Process/reverse online claims as required. • Gather appropriate documentation, fill out necessary forms and submit authorization requests. • Process/reverse online claims as required o Ability to effectively interpret AND resolve PBM rejections. • Input required authorization information into system(s). • Ability to collaborate with Jr. & Sr. Team members to ensure appropriateness of the prior authorization documentation, and ensure completeness of the prior authorization questionnaires. o Ability to escalate difficult verification issues when unable to resolve timely. • Supporting group and management efforts with a positive attitude • Possessing “critical" and “out of the box" thinking • Provides interdepartmental support as needed The ideal candidate will also possess the following qualities: • Ability to trouble shoot prior authorization issues • Excellent internal customer service and communication skills • Excellent external customer service and communication skills • Understanding of how to refer patients to various assistance programs as needed based on patient's insurance coverage, or lack thereof. • Understanding of insurance and insurance related coding to support claim processing • Understanding of how to identify possible new contracting opportunities. • Understanding of government payors including Share of Cost • Understanding of how to requests vacation/lost/damage overrides from the insurance carriers when warranted Qualifications • Must have experience working with specialty infusion or pharmaceuticals • 2+ years of experience with medical insurance verification, benefits and eligibility investigations required. • Experience with submitting and obtaining prior authorizations • Strong computer proficiency • Knowledge of medical terminology • Excellent communication skills • Professional, reliable and dedicated • Ability to work cooperatively. • Ability to multitask. Additional Information All your information will be kept confidential according to EEO guidelines.

Be Part of an Extraordinary Team BioPlus Specialty Pharmacy is now part of CarelonRx (formerly IngenioRx), and a proud member of the Elevance Health family of companies. Together, CarelonRx and BioPlus offer consumers and providers an unparalleled level of service that's easy and focused on whole health. Through our distinct clinical expertise, digital capabilities, and broad access to specialty medications across a wide range of conditions, we deliver an elevated experience, affordability, and personalized support throughout the consumer's treatment journey. Title: Pharmacy Customer Associate II Location: FL-LAKE MARY, 3200 LAKE EMMA RD, STE 1000; the ideal candidate will reside within reasonable distance from this location. Virtual: This role enables associates to work virtually full-time, with the exception of required in-person training sessions, providing maximum flexibility and autonomy. This approach promotes productivity, supports work-life integration, and ensures essential face-to-face onboarding and skill development. Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law. Shift: We are hiring multiple shifts between the hours of 8:00am-8:00pm The Pharmacy Customer Associate II is responsible for responding to moderately complex customer questions via telephone and written correspondence regarding pharmacy retail and mail order prescriptions. How you will make an impact: Develops and maintains positive customer relations and coordinates with functions within the company to ensure customer requests are handled and resolved appropriate and in a timely manner. Interacts with internal and external customers (could include subscribers, providers, group or benefit administrators, physician offices, third party representatives, and other Blue Cross Plans) to provide claims, customer service, and/or membership support. Responds to client issues via telephone and written correspondence regarding insurance benefits member, provider contracts, eligibility, claims, etc. Completes necessary research to provide proactive, thorough solutions. Displays ownership of service requests ensuring high quality resolution and follow-thru. Supports and guides the customer with their personal options and decisions and helps the customer become knowledgeable and confident about using technology, tools and resources available to them. Minimum Requirements: Requires a HS diploma or equivalent and a minimum of a minimum of 1 year of the company's experience in an automated customer service environment; or any combination of education and experience which would provide an equivalent background. Preferred Skills, Capabilities and Experiences: General knowledge of company pharmacy services, products, insurance benefits, contracts and claims preferred. Specialty Pharmacy experience preferred. Call center experience preferred. For URAC accredited areas, the following professional competencies apply: Associates in this role are expected to have strong oral, written and interpersonal communication skills, problem-solving skills, facilitation skills, and analytical skills. Job Level: Non-Management Non-Exempt Workshift: Job Family: CUS > Care Reps Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health. Who We Are Elevance Health is a health company dedicated to improving lives and communities - and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve. How We Work At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business. We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few. Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process. The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws. Elevance Health is an Equal Employment Opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact ******************************************** for assistance. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.

CSI, a Help at Home Company, proudly serves communities across Florida as part of the nation's leading provider of in-home personal care services. Our mission is to empower individuals to live independently and with dignity in the comfort of their own homes. Across the Help at Home family, we support 66,000 clients each month through the dedication of 50,000 compassionate caregivers in 12 states. At CSI, we're looking for individuals who care deeply-those who listen, take initiative, and are committed to making a meaningful impact. Every role contributes to supporting the caregivers and clients who rely on us. If you lead with passion and integrity and are eager to join a growing, purpose-driven organization, CSI may be the right fit for you. Job Summary: The Bilingual (Spanish) Care Coordinator may, where permitted, develop, and monitor appropriate care plans to ensure clients receive quality care while serving as the primary liaison between clients, homecare aides, managers, referral sources, and others directly involved in the client's care. This is an on-site position and address is: 2211 Lee Road, Suite 211, Winter Park, FL 32789 and days and hours Monday -Friday 8:30-5pm. Prefer someone who is Bilingual in Spanish and able to speak, read, and write in Spanish. As a People Leader: You lead with empathy, vulnerability, and honesty. Must have a love of learning. Endless curiosity and an enthusiasm for continuous improvement Team-first mindset Empower and inspire full time associates through coaching. Hold others to high standard. Knows how and when to celebrate success. Essential Duties/Responsibilities: May maintain elements of the assigned clients' files, employee files and all related paperwork. Consistently maintains the confidentiality of patient/client and agency information, following HIPAA guidelines relative to handling patient records. May provide direct training. Assigns homecare aides based on the client's overall needs and Plan of Care. Monitors the performance of assigned homecare aides who provide and support patients with personal care to ensure quality service. Proactively communicates schedules and changes with clients, home care aides, referral sources, team leads, managers and the branch manager. May conduct in home visits with a client per month to maintain perspective and connections to the Client and Caregiver experience. Prepares and submits routine departmental reports as required. Records and maintains accurate documentation of the client's condition and overall service. May, where applicable, conduct and keep record of client satisfaction surveys, client in-home visits, employee evaluations and employee in-service trainings. Appropriately handles client complaints and problems; documents and reports any significant issues for further attention or resolution as required. This is a mandatory reporter position of critical incidents. Provides education and coaching on changes to a client's Plan of Care. Maintains positive working relationships with clients, homecare aides, referral sources, team leads, managers and branch managers. Ensures compliance with local, state and federal laws as well as with Company policies and procedures. Performs other related duties as assigned. Skills and Abilities: Excellent organizational skills: ability to multitask and manage multiple responsibilities. Able to supervise staff and provide necessary feedback to improve overall services. Identifies and progresses toward meeting personal and professional goals. Strong problem-solving skills; ability to deal with conflict in a professional manner. Ability to multitask and manage multiple responsibilities. Demonstrate compassion, responsibility, and cheerful attitude. Ability to deal with conflict in a professional manner. Bilingual in both Spanish and English (read, write, speak) Education and Experience: At least 18 years of age. High school graduate or equivalent preferred; May require higher level of education or certification. Basic computer literacy and typing skills. Current PPD, or Chest x-ray if applicable. Medicaid, Waiver, or Home Healthcare experience preferred. Other Requirements pursuant to state or local rules as applicable. Benefits: Direct deposit Healthcare, dental, and vision insurance Paid time off and parental leave 401k Ongoing, in-depth training opportunities Meaningful work with clients who need your help Career growth and experience with an industry leader with 50+years of history in a high-demand field #LI-LT1 The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request. Help At Home is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, or religion or other legally protected status. Data Security and Privacy Statement At Help at Home, we prioritize protecting your personal information during the hiring process. We comply with all relevant data privacy regulations, including HIPAA and SOX where applicable. Your data will only be used to assess your employment suitability and won't be shared with unauthorized parties. We use strong security measures to protect your information from unauthorized access or disclosure. By submitting your application, you consent to this process. You can access, modify, or request deletion of your data by contacting us. Employees must adhere to our data protection policies and legal requirements to safeguard sensitive information.

Be Part of an Extraordinary Team BioPlus Specialty Pharmacy is now part of CarelonRx (formerly IngenioRx), and a proud member of the Elevance Health family of companies. Together, CarelonRx and BioPlus offer consumers and providers an unparalleled level of service that's easy and focused on whole health. Through our distinct clinical expertise, digital capabilities, and broad access to specialty medications across a wide range of conditions, we deliver an elevated experience, affordability, and personalized support throughout the consumer's treatment journey. Title: Pharmacy Customer Associate I Location: FL-LAKE MARY, 3200 LAKE EMMA RD, STE 1000; the ideal candidate will reside within reasonable distance from this location. Virtual: This role enables associates to work virtually full-time, with the exception of required in-person training sessions, providing maximum flexibility and autonomy. This approach promotes productivity, supports work-life integration, and ensures essential face-to-face onboarding and skill development. Alternate locations may be considered if candidates reside within a commuting distance from an office. Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law. Shift: We are hiring multiple shifts between the hours of 8:00am-8:00pm The Pharmacy Customer Associate I is responsible for responding to basic customer questions via telephone and written correspondence regarding pharmacy retail and mail order prescriptions. How you will make an impact: * Develops and maintains positive customer relations and coordinates with functions within the company to ensure customer requests are handled and resolved appropriate and in a timely manner. * Interacts with internal and external customers (could include subscribers, providers, group or benefit administrators, physician offices, third party representatives, and other Blue Cross Plans) to provide claims, customer service, and/or membership support. * Completes necessary research to provide proactive, thorough solutions. * Displays ownership of service requests ensuring high quality resolution and follow-thru. * Supports and guides the customer with their personal options and decisions and helps the customer become knowledgeable and confident about using technology, tools and resources available to them. Minimum Requirements: Requires a HS diploma or equivalent and previous experience in an automated customer service environment; or any combination of education and experience which would provide an equivalent background. Preferred Skills, Capabilities and Experiences: * Specialty Pharmacy experience preferred. * Call center experience preferred. For URAC accredited areas, the following professional competencies apply: Associates in this role are expected to have strong oral, written and interpersonal communication skills, problem-solving skills, facilitation skills, and analytical skills. Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health. Who We Are Elevance Health is a health company dedicated to improving lives and communities - and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve. How We Work At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business. We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few. Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process. The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws. Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact ******************************************** for assistance. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.

## Data Entry \/ Customer Service Support Representative This role provides data entry and customer service support to assist with overflow needs across multiple teams. The position focuses on accurately creating and updating customer accounts and service cases while delivering responsive support in a fast\-paced, high\-volume environment. (Please see email communication for available shift schedules.) ### Key Responsibilities \- Perform accurate and timely data entry tasks, including creation of accounts and service cases. \- Update and maintain account information received from Medical Billers and related internal sources. \- Provide customer service support to assist with overflow volume from other teams. \- Ensure data accuracy and completeness across all records and documentation. \- Communicate professionally with internal teams and external stakeholders as needed. \- Support special projects and additional assignments as required. Requirements ### Required Qualifications \- Strong, accurate data entry skills with exceptional attention to detail. \- Preferred experience in Specialty Pharmacy or customer service environments. \- Professional\-level computer proficiency, including: \- Microsoft Office applications \- Email and web\-based platforms \- Keyboarding and general data entry skills \- Experience working with individuals in high\-pressure, time\-sensitive situations (via telephone or face\-to\-face) that require problem\-solving, decision\-making, sound judgment, and strong customer service capabilities. \- This experience may be obtained through a combination of professional work and post\-secondary education and does not need to come exclusively from a traditional customer service role. \- Strong multitasking abilities and effective time management skills. \- Ability to perform effectively in a high\-volume, fast\-paced environment. \- Dependable with a strong work ethic. \- Ability to receive, implement, and respond positively to performance feedback and coaching. ### Preferred Experience \- Experience working with databases, CRM platforms, or tracking systems (Salesforce CRM preferred). \- Background in the healthcare or pharmaceutical industry. \- Understanding of the challenges faced by patients managing medical conditions. "}}],"is Mobile":false,"iframe":"true","job Type":"Full time","apply Name":"Apply Now","zsoid":"701525260","FontFamily":"PuviRegular","job OtherDetails":[{"field Label":"Industry","uitype":2,"value":"Health Care"},{"field Label":"Salary","uitype":1,"value":"21\/hr"},{"field Label":"State\/Province","uitype":1,"value":"Florida"},{"field Label":"City","uitype":1,"value":"Maitland"},{"field Label":"Zip\/Postal Code","uitype":1,"value":"32751"}],"header Name":"Patient Access Specialist","widget Id":"**********00072311","is JobBoard":"false","user Id":"**********00278007","attach Arr":[],"custom Template":"2","is CandidateLoginEnabled":true,"job Id":"**********43304136","FontSize":"15","google IndexUrl":"https:\/\/shyft6.zohorecruit.com\/recruit\/ViewJob.na?digest=4LHo2XQ5oyhVijP8sJZzNQqPfjK0.tsmvv71xdV2Eqs\-&embedsource=Google","location":"Maitland","embedsource":"CareerSite","indeed CallBackUrl":"https:\/\/recruit.zoho.com\/recruit\/JBApplyAuth.do","logo Id":"gtloydb12b817bb144ea18a13c074504d2abd"}

Nemours is seeking a Patient Services Specialist II (Primary Care, Sanford), FULL-TIME, to join our Primary Care team in Sanford, Florida. Nemours primary care practices provide a kid-friendly, family-centered pediatric primary care experience for families in Central Florida. With 20 primary care and three urgent care practices conveniently located throughout the region, we provide quality, professional pediatric services with special attention on preventive care and whole-child wellness. This position is responsible for: To perform as a customer service representative for assigned divisions accurately obtaining and entering all essential information needed to complete registration and scheduling processes following standard business practices. Provide service to internal and external customers as a member of the clinic team. Customer service: answer phone lines in a prompt and courteous manner, triage call and handle appropriately. Registration: collect, maintain and ensure accuracy of information through the use of standard business practices. Coordinate all necessary paperwork for registration, scheduling, and appointment. Financial: collect, verify and maintain patient insurance information, including authorizations and referrals. Collect co- pays, deductible, co-insurance and balances on accounts. End of day balancing. Scheduling: understanding visit types, templates and fundamentals of how to efficiently schedule an office visit. Manage no-show and cancelation process. Confirm appointments with patient/guardian. Prepare charts with the appropriate paperwork for the physician visit. Communication: triage and manage electronic communication daily. Scan all new paperwork into EMR or place in patient chart. Scan incoming mailed and faxed patient results into EMR and task the physician responsible for reviewing OR place information with patient chart and for provider to review. Check in and checkout patients in office. Coordinates the release of information and medical record process. Process all incoming and outgoing medical record requests. Ensures coding information is complete on billing documents. All other duties as assigned by supervisor. Job Requirements High School Diploma required. Specialized (1 year of training beyond high school). Minimum of one (1) to three (3) years' experience preferred. Customer Service and Healthcare experience preferred. Medical Office/Call Center experience preferred. Travel to other primary care locations as needed for coverage is required. What We Offer Competitive base compensation in the top quartile of the market Annual incentive compensation that values clinical activity, academic accomplishments and quality improvement Comprehensive benefits: health, life, dental, vision Mortgage assistance, relocation packages and 403B with employer match, 457 retirement savings plans Licensure, CME and dues allowance Not-for-profit status; eligibility for Public Service Loan Forgiveness For those living and working in Florida, enjoy the benefit of no state income tax. Those based in Delaware benefit from the state's moderate tax structure. Located in Orlando, Fla., Nemours Children's Hospital is the newest addition to the Nemours integrated healthcare system. Our 100-bed pediatric hospital also features the area's only 24-hour Emergency Department designed just for kids as well as outpatient pediatric clinics including several specialties previously unavailable in the region. A hospital designed by families for families, Nemours Children's Hospital blends the healing power of nature with the latest in healthcare innovation to deliver world-class care to the children of Central Florida and beyond. In keeping with our goal of bringing Nemours care #LI-MW1

Job Description Join RadX Inc. in as a Patient Care Coordinator and immerse yourself in a role that emphasizes the human connection in healthcare. Experience the fulfillment of making a direct impact on patients' lives by coordinating their care journey in a dynamic, onsite environment. Here, you will collaborate with a dedicated team that values empathy and safety, reinforcing a culture of high performance and professionalism. Your contributions will play a pivotal role in enhancing patient experiences and ensuring care quality. You will have the opportunity to engage directly with patients, addressing their needs and making their healthcare journey smoother. This is more than just a position; it's an opportunity to be a part of a mission-driven organization that prioritizes compassionate care. As a full time team member you'll be able to enjoy benefits such as Medical, Dental, Vision, 401(k), Paid Time Off, and Employee Discounts. If you are passionate about fostering positive patient interactions and are ready for a challenging yet rewarding role, we encourage you to apply. Your day as a Patient Care Coordinator As a Patient Care Coordinator at RadX Inc., you will be responsible for managing daily patient interactions with empathy and professionalism. Your day-to-day tasks will include greeting patients, scheduling appointments, and ensuring that all necessary documentation is in order. You will serve as the primary point of contact, addressing patient inquiries and coordinating with healthcare providers to facilitate seamless care. Additionally, you will handle insurance verification and assist patients in navigating their healthcare options. Regular communication with the clinical team will be essential to streamline patient flow and address any emerging issues. You will also be expected to maintain accurate records and contribute to continuous improvement in patient satisfaction. As you settle into your role, embracing a proactive approach and a high-performance mindset will be key to your success in this position. Would you be a great Patient Care Coordinator? To excel as a Patient Care Coordinator at RadX Inc. Apopka, you will need: 2+ years in medical office or radiology setting is REQUIRED Knowledge of medical terminology is required Strong interpersonal skills and a compassionate approach to patient care. Effective communication is crucial, as you'll be interacting with patients, their families, and healthcare professionals daily. The ability to actively listen and empathize will help you address patient concerns with sensitivity. Organizational skills are vital for managing appointments, documentation, and follow-ups efficiently. Attention to detail will ensure that patient information is accurate and that care coordination runs smoothly. Problem-solving abilities will allow you to navigate any challenges that arise, facilitating a seamless patient experience. Time management skills will be essential in prioritizing tasks and maintaining a steady workflow in a fast-paced environment. A willingness to adapt and learn will empower you to thrive in this role, contributing to RadX Inc.'s commitment to high-quality, patient-centered care. Are you ready for an exciting opportunity? So, what do you think? If you feel this is the right job for you, go ahead and apply! We look forward to meeting you! A job offer is contingent upon a successful background check and drug screen.

Ayr Wellness is a leading U.S. multi-state cannabis operator with more than 90 licensed retail locations across Florida, Massachusetts, Pennsylvania, Ohio, New Jersey, Nevada, and soon, Virginia. We cultivate, manufacture, and sell a broad portfolio of high-quality cannabis products, proudly serving both medical patients and adult-use consumers across our markets. At Ayr, our strength lies in our people. We're re-imagining how we work across every part of our business, and we're looking for builders and doers to roll up their sleeves and help shape what's next. The cannabis industry is fast-moving, complex, and full of opportunity. Together, we're not only shaping a company, but also building the future of cannabis. At Ayr you'll have the opportunity to make a lasting impact while growing your career alongside a company positioning itself for long-term success. For more information, please visit ******************** Job Summary The focus of this role is to provide support to all managers and staff while ensuring that all retail operations are performing to company standards. The Team Lead will be responsible for overseeing daily operations of the dispensary and handling the needs of all patients/customers. In conjunction with the Store Manager, this role is responsible for hiring and developing a team of highly motivated individuals who are passionate about cannabis and compliant with state and local rules and regulations. Duties and Responsibilities * Oversee and perform all functions associated with leadership and oversight of a retail medical marijuana dispensary operating under licensure from the Florida Department of Health. * Provide excellent customer service to all patients while also coaching other team members * Respect all team members and report all findings to the appropriate manager. * Administer routine inspections to maintain the accurate inventory of all cannabis products. * Manage and supervise the activities of patient advocate staff * Ensure that all Procedures are updated in store to provide the best practice for staff and patients * Train dispensary staff to ensure a consistent performance and knowledge base of company standard operating procedures, a comprehensive understanding of all marijuana and marijuana-infused or derived products being sold to patients, and best practices for dispensary personnel. * Ensure Key performance Indicators are captured * Manage daily financial reporting requirements and oversee all cash handling procedures. * Develop and maintain a schedule of all patient advocate staff * Communicate any patient incidents or high-risk complaints to the Operations Director or Compliance team. * Protect patient rights by overseeing the employee HIPAA education program and ensure each employee is maintaining the confidentiality and privacy of protected health information and financial information. * Oversee patient education and counseling programs. Review and continuously revise information disseminated by the dispensary regarding debilitating conditions, their association with medical cannabis products, side effects, etc. * Maintain awareness of both external and internal competitive landscape, opportunities for improvement, and industry development. * Assist in ensuring the dispensary's compliance with all relevant statutes, regulations, and directives in all respects, as well as best practices. * Strive for patient satisfaction in all respects and ensure a patient-friendly environment at the dispensary. * Ensure traceability of product is maintained from reception to final sale * Receive, check and enter inventory into NAV when shipments arrive * Excellent oral and written communication skills, interpersonal skills, and proficiency in Microsoft Office * Close attention to detail * Excellent time management skills * High energy, customer focused, and proactive * Strong customer service skills * Ability to work efficiently with employees, customers, government agencies, and the public * Take pride in the appearance of the store by ensuring all areas, including restrooms, are consistently clean, safe, and guest-ready. Qualifications * Must be 21 Years of Age * Must be able to pass a Level 2 Background Check (FBI) Education High school diploma/GED required Experience - select one, remove remainder 1-3 years Knowledge, Skills, and Abilities Customer Obsessed: Dedicated to creating a remarkable experience for both internal and external customers; builds rapport and maintains meaningful and effective relationships creating trustful, authentic connections; viewed as a good listener and is easy to approach and talk to and is often in the know early in any given situation. Relationship Building: Viewed as a truthful individual who shares authentic and constructive feedback in a respectful manner in the spirit of being a force for good; builds mutual respect and trust by listening, learning, and acting with compassion to encourage others in discovering their genius; takes responsibility for mistakes and offers impactful solutions; recognizes personal strengths and weaknesses; seeks and openly welcomes feedback for continuous improvement and personal growth. Results Oriented: Empowered with the knowledge of their potential this person learns quickly when facing new problems; a relentless and versatile learner, open to change, analyzes successes and failures for continuous improvement, experiments and will try anything to find solutions that support an ecosystem of knowledge; enjoys challenge of unfamiliar tasks, quickly grasps the essence and underlying structure of anything. Functional/Technical Skill: Possesses functional and technical knowledge and skills to perform at a high level of accomplishment; understands how their job function supports being a force for good. Direct reports Patient Advocates Working conditions * Able to accommodate scheduling that may include varied shifts, weekends, and some holidays * Able to escort and assist patients with disabilities in navigating the dispensary, consultation couches, registers, entrances and exits Physical requirements * The person in this position frequently communicates with patients and/or caregivers regarding medical conditions and symptoms. Must be able to exchange accurate information about product offerings * Frequently operates computer/POS system and other standard office equipment such as printers, phones, and photocopy machine * The person in this position must be able to remain in a stationary position when checking in patients or when operating the register * The person in this position must be able to observe and assess patient entry via cameras and inspect patient IDs upon entry * Frequently communicates with other staff via Walkie Talkie or Headset * Constantly positions self throughout sales transaction by maintaining the computer/POS, collecting product and retail bags * Constantly moves and transports dispensary products/totes up to 30 lbs. throughout the dispensary Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. AYR Wellness is an equal opportunity employer. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate on the basis of race, color, religion, creed, national origin, ancestry, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, genetic information, marital status, military or veteran status, or any other protected status in accordance with applicable federal, state, and local laws.

AssistRx has engineered the perfect blend of technology and talent (you) to provide life sciences companies with an efficient solution to improve patient uptake, visibility and outcomes. Our talented team members provide therapy and healthcare system expertise to help patients achieve better results from care. A growing organization, AssistRx views our people as our strongest asset. Join us as we continue to make a difference.... The purpose of this position is to help patients get access to the medications and therapies that they need. This role works directly with healthcare providers & insurance plans/payers to gather information about a patient's insurance and the coverage provided for a specific pharmaceutical product. The Insurance Verification Specialist will support the healthcare providers addressing questions regarding coding and billing and navigating complex reimbursement issues. This position also provides support for Prior Authorizations (PA) for an assigned caseload and helps navigate the appeals process to access medications. Ensure cases move through the process as required in compliance with company requirements and the organization's defined standards and procedures; in a manner that provides the best level of service and quality Conduct benefit investigations for patients by making outbound phone call to payers to verify patient insurance benefit information, navigate complex reimbursement barriers and seek resources to overcome the barriers Verify patient specific benefits and document specifics including coverage, cost share and access/provider options Identify any coverage restrictions and details on how to expedite patient access Document and initiate prior authorization process and claims appeals Report any reimbursement trends or delays in coverage to management Requirements In-depth understanding and experience with Buy & Bill, Major Medical & Pharmacy Benefit Coverage. 2 to 5 years of benefit investigation involving the analysis and interpretation of insurance coverage 3 to 5 years of experience interacting with healthcare providers in regard to health insurance plan requirements Excellent verbal communication skills and grammar Computer literacy/competence Salesforce system experience preferred Benefits Supportive, progressive, fast-paced environment Competitive pay structure Matching 401(k) with immediate vesting Medical, dental, vision, life, & short-term disability insurance AssistRx, Inc. is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors, or any other protected categories protected by federal, state, or local laws. All offers of employment with AssistRx are conditional based on the successful completion of a pre-employment background check. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. Sponsorship and/or work authorization is not available for this position. AssistRx does not accept unsolicited resumes from search firms or any other vendor services. Any unsolicited resumes will be considered property of AssistRx and no fee will be paid in the event of a hire

Ability Rehabilitation believes in placing the well-being of our patients first. We accomplish this by carefully selecting compassionate, dedicated, and team-oriented staff. Our company is therapist owned with over 20 years of qualified therapy experience. Step inside our locations, and you will feel a culture of care, professionalism, and human connection. We serve communities in nine counties, with a total of 27 outpatient clinics, and we are still growing, so join our company and grow with us! Job Description We are seeking a detail-oriented Insurance Verifications Specialist to join our team in Sanford, United States. In this role, you will be responsible for verifying insurance coverage, benefits, and eligibility for patients while ensuring accurate and timely processing of insurance information. Verify patient insurance coverage, benefits, and eligibility prior to medical services Communicate effectively with insurance providers, patients, and healthcare staff Update and maintain accurate patient insurance information Research and resolve insurance verification discrepancies Document all verification activities and maintain detailed records Follow up on pending insurance verifications Ensure compliance with healthcare regulations and insurance requirements Assist in identifying and resolving insurance-related issues Coordinate with billing department for accurate claims processing Qualifications 2+ years of experience in insurance verification or medical billing Proficiency in medical billing software and insurance verification systems Strong knowledge of healthcare insurance policies and procedures Excellent data entry skills with high attention to detail Proven experience with medical terminology and coding Strong organizational and time management abilities Proficient in Microsoft Office Suite Outstanding verbal and written communication skills High school diploma or equivalent required Working knowledge of healthcare compliance regulations Demonstrated ability to maintain patient confidentiality Strong problem-solving and analytical skills Additional Information At Ability Rehabilitation, we believe in fostering a rewarding and supportive work environment. We offer: Competitive salary Excellent benefits package including 401k, health, dental, vision, and generous paid time off Multiple opportunities for professional development, specialization, and leadership Employee discount plans Employee Assistance Program (EAP) Investment from a company that wants you to succeed and thrive

**Become a part of our caring community and help us put health first** **As a Patient Care Coordinator, you will:** + Develop/maintain contact with key hospital, skilled nursing, assisted living facility discharge planning services and/or management to provide ongoing updates on Company's services available in a market. + Primarily conduct facility visits at the physicians' request to assist program clinical team in determining eligibility. + Ensure effective communication and collaboration with program staff and other field sales resources via weekly meetings. Actively participate in weekly program business development meetings, bringing relevant data, reports, as well as information regarding changes within accounts and referral sources. + Assist program in timely processing of physician orders as directed. **Use your skills to make an impact** + RN/LPN/LVN license. + Must have strong knowledge of governmental regulations, Medicare eligibility requirements, comprehensive understanding of potential care plan needs for the patient and coordination of necessary resources. + Excellent customer service, account development capabilities, organization, time management, problem-solving, communication and selling skills. + Bachelor's of Science in Nursing preferred. + A minimum of three years clinical experience preferred. **Scheduled Weekly Hours** 40 **Pay Range** The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc. $59,300 - $80,900 per year **Description of Benefits** Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities. **About Us** About CenterWell Home Health: CenterWell Home Health specializes in personalized, comprehensive home care for patients managing a chronic condition or recovering from injury, illness, surgery or hospitalization. Our care teams include nurses, physical therapists, occupational therapists, speech-language pathologists, home health aides, and medical social workers - all working together to help patients rehabilitate, recover and regain their independence so they can live healthier and happier lives. About CenterWell, a Humana company: CenterWell creates experiences that put patients at the center. As the nation's largest provider of senior-focused primary care, one of the largest providers of home health services, and fourth largest pharmacy benefit manager, CenterWell is focused on whole-person health by addressing the physical, emotional and social wellness of our patients. As part of Humana Inc. (NYSE: HUM), CenterWell offers stability, industry-leading benefits, and opportunities to grow yourself and your career. We proudly employ more than 30,000 clinicians who are committed to putting health first - for our teammates, patients, communities and company. By providing flexible scheduling options, clinical certifications, leadership development programs and career coaching, we allow employees to invest in their personal and professional well-being, all from day one. **Equal Opportunity Employer** It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment. Centerwell, a wholly owned subsidiary of Humana, complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our full accessibility rights information and language options *************************************************************

At Axium Healthcare Pharmacy, Inc., we believe in a better quality of life for patients and their healthcare partners when treating and managing the most complex conditions. We believe in relationships that make life easier, and where a helping hand and better clinical, economical, and overall health outcomes are always within reach, 24 x 7 x 365. Our mission is simple. We aim to partner with and guide our patients to their best possible outcomes. Our longstanding vision is to help our patients and healthcare providers reach and create a better path to treating and managing complex conditions, making their lives easier and giving them hope for a healthier future. Specialty pharmacy is not a new concept. In fact, Axium did not invent specialty pharmacy. But, we did invent a better way to do it. We do it through a combination of clinical expertise, nationwide reach and the delivery of committed, caring, unmatched service and support for everyone, every time with no excuses. And, we've been doing it for years. We invite you to ask us what we can do for you. Our answer to you will almost always be: “Yes, we do.” Established in 2000 and based in Lake Mary, Florida, Axium is a nationwide clinical specialty pharmacy that makes life easier for those managing chronic disease and complex therapies by offering a helping hand and a better path to therapy management. We are licensed and permitted to operate in all 50 states and Puerto Rico, and specialize in providing patients, physicians, nurses, health plans, and other health care providers and partners with injectable and oral brand-name products. Our focus is to “Improve outcomes one relationship at a time,” and we achieve this through an experienced patient care team of doctors of pharmacy, registered nurses, reimbursement specialists, and dedicated patient care coordinators; all of whom deliver the highest level of comprehensive care and clinical support with every prescription. Job Description Position Summary: The Specialty at Retail (SAR) Patient Care Coordinator provides customer care support to patients, physicians and Axium staff by reviewing patient profiles/records and scheduling deliveries of patient's medication. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Essential Job Functions: May include any task necessary to improve the process flow and provide better customer service to the external and internal customer. Other duties may be assigned. 1. Provides customer service to the internal and external customer by making and receiving inbound and outbound calls for delivery of medications. Must be able to sit for long periods of time to perform duties. 2. Assists in faxing and/or calling physician office's regarding refill requests. 3. Reviews all notes prior to delivery confirmation from the last delivery confirmation to ensure proper communication with the patient and physician office. 4. Review of HIPAA standards. 5. Schedules deliveries of medication in a timely manner to ensure compliance with patient's treatment. 6. Document in the appropriate system all needed information, indicating correct ship date and shipping address. 7. Document in the appropriate system all needed information and email appropriate parties when required. 8. Provides customer service to the internal and external customer by making and receiving inbound and outbound calls for delivery of medications. Must be able to sit for long periods of time to perform duties. 9. Assists in faxing and/or calling physician office's regarding refill requests. 10. Reviews all notes prior to delivery confirmation from the last delivery confirmation to ensure proper communication with the patient and physician office. 11. Review of HIPAA standards. 12. Schedules deliveries of medication in a timely manner to ensure compliance with patient's treatment. 13. Document in the appropriate system all needed information, indicating correct ship date and shipping address. Qualifications Minimum Position Qualifications: 3-5 Years of Customer Care experience High School Degree College Degree a plus Desired Previous Job Experience Operating in a call center / contact center environment Specialty Pharmacy experience a plus Medical industry a plus Additional Information OTHER SKILLS THAT APPLY: Diplomacy Professionalism Filing Organizing Planning Multi-tasking Prioritizing Proof Reading Problem-Solving Mail Merge Reporting Confidentiality All your information will be kept confidential according to EEO guidelines.

# Job Description ## Data Entry / Customer Service Support Representative This role provides data entry and customer service support to assist with overflow needs across multiple teams. The position focuses on accurately creating and updating customer accounts and service cases while delivering responsive support in a fast-paced, high-volume environment. (Please see email communication for available shift schedules.) ### Key Responsibilities - Perform accurate and timely data entry tasks, including creation of accounts and service cases. - Update and maintain account information received from Medical Billers and related internal sources. - Provide customer service support to assist with overflow volume from other teams. - Ensure data accuracy and completeness across all records and documentation. - Communicate professionally with internal teams and external stakeholders as needed. - Support special projects and additional assignments as required. Requirements### Required Qualifications - Strong, accurate data entry skills with exceptional attention to detail. - Preferred experience in Specialty Pharmacy or customer service environments. - Professional-level computer proficiency, including: - Microsoft Office applications - Email and web-based platforms - Keyboarding and general data entry skills - Experience working with individuals in high-pressure, time-sensitive situations (via telephone or face-to-face) that require problem-solving, decision-making, sound judgment, and strong customer service capabilities. - This experience may be obtained through a combination of professional work and post-secondary education and does not need to come exclusively from a traditional customer service role. - Strong multitasking abilities and effective time management skills. - Ability to perform effectively in a high-volume, fast-paced environment. - Dependable with a strong work ethic. - Ability to receive, implement, and respond positively to performance feedback and coaching. ### Preferred Experience - Experience working with databases, CRM platforms, or tracking systems (Salesforce CRM preferred). - Background in the healthcare or pharmaceutical industry. - Understanding of the challenges faced by patients managing medical conditions.