Patient service representative jobs in Decatur, IL - 241 jobs

Join America's most trusted brand with over 100 years of service. Why Choose AAA The Auto Club Group (ACG) ACG offers excellent and comprehensive benefits packages: Medical, dental and vision benefits 401k Match Paid parental leave and adoption assistance Paid Time Off (PTO), company paid holidays, CEO days, and floating holidays Paid volunteer day annually Tuition assistance program, professional certification reimbursement program and other professional development opportunities AAA Membership Discounts, perks, and rewards and much more A DAY IN THE LIFE of a Field Insurance Service Representative The Auto Club Group is seeking a Field Insurance Service Representative who will provide a high level of support to the Insurance Agency and members by servicing existing insurance accounts. Perform retention calls, process applications, renewals, amendments, resolve customer problems, as well as selling membership and financial products (credit cards) Provide price quotes on all insurance products and factor in all applicable rules (underwriting, business, etc.) and discounts to complete the sale Take insurance payments (initial, installment, lapse, or reinstatement) Respond to customers' insurance inquiries and explains product features and Auto Club Group service advantages to potential customers for the purpose of promoting and selling various insurance, membership, and financial products Refer to agent when appropriate Recognize and promote cross-sale opportunities within the context of servicing a change to an existing member's policy and provide efficient processing of customer policies, endorsements, and status and coverage changes in accordance with state rules and corporate policies and procedures Provide customer assistance through the performance of sales processing activities and assists management and agents when applicable Conduct outbound promotional and retention call activities per management request and provides general promotion of Auto Club Group products and services following established guidelines Participate in a team environment to promote customer satisfaction and consistent service following the customer service model Receive and resolve member/customer complaints and seeks assistance from management in complaint resolution as necessary Participate in office events developed to generate insurance revenue, improve member awareness of products, and support local community activities Fulfill, maintain and service insurance policies Respond to inquiries regarding insurance availability, eligibility, coverage. Prepare insurance proposals, policy changes, transfers, and billing clarification Contact members or insureds regarding the renewal of delinquent memberships, late premium payments and to solicit reinstatements in the event of policy cancellations Verify new business applications Refer relevant members/insureds to other lines of business (i.e. Travel and Life) Process insurance and membership payments Update electronic member information Maintain filing systems and provide other general Agency support HOW WE REWARD OUR EMPLOYEES Starting hourly wage of $23.00 - $25.50 per hour, based on experience WE ARE LOOKING FOR CANDIDATES WHO Required Qualifications: A Current Property & Casualty Insurance license Must qualify, obtain, and maintain all applicable state licenses and appointments required for selling and/or servicing Auto Club Group Membership products. Successful completion of Customer Service, Insurance and Membership training within 6 months of hire Education: High School Diploma or equivalent Work Experience: Provide a high level of customer-focused service Service insurance policies and processing applications, renewals, and amendments Respond to billing and coverage questions Process monetary transactions; Taking payments Promote the sales of insurance products and services using established guidelines Present complex information in a clear and concise manner Knowledge and Skills: Analyze member/potential customer insurance needs and determine appropriate levels of coverage Prepare appropriate rate quotations Organize, plan and promote the sale of ACG insurance and membership products and services Perform outbound service calls Maintain accurate records Insurance terminology General insurance regulations Underwriting procedures Sales regulatory and compliance guidelines Insurance Systems and/or membership systems (e.g., PPS, POS, IMS, IPM) Work effectively in a team environment Work independently, with minimal supervision Exceed member expectations relating to professionalism of demeanor, efficient and effective customer service (on phone or in person) and maintenance of workstation and office facility Proficient in using Microsoft Office products Read, comprehend, and communicate clearly and concisely in the work environment and with the public (e.g., explain instructions, rules and procedures) Perform mathematical calculations to accurately perform monetary transactions Work under pressure in a high volume, fast paced customer service environment Successfully complete appropriate training relative to all Auto Club Group (ACG) products and services Work Environment Work in a temperature-controlled office environment. Willingness and ability to work irregular hours to include weekends, holidays, and community events. Who We Are Become a part of something bigger. The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America. By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life's journey through insurance, travel, financial services, and roadside assistance. And when you join our team, one of the first things you'll notice is that same, whole-hearted, enthusiastic advocacy for each other. We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger. To learn more about AAA The Auto Club Group visit Important Note: ACG's Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level. The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements. The Auto Club Group, and all its affiliated companies, is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status. Regular and reliable attendance is essential for the function of this job. AAA The Auto Club Group is committed to providing a safe workplace. Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position.

Min USD $16.50/Hr. Max USD $24.82/Hr. Our Patient Access Specialist plays a vital role in ensuring a smooth experience for patients at Memorial Health. This position involves pre-registering and registering patients, scheduling procedures and tests, and collecting accurate demographic and billing information promptly. The specialist interviews incoming patients or associates, entering essential details into all relevant software systems. Additionally, they serve as a liaison between ancillary departments and other areas of Patient Access Services, facilitating effective communication and coordination for optimal patient care. Qualifications Education: * High School Graduate or equivalent required. Experience: * One year of customer service experience preferred. * Previous experience in clerical work, medical terminology, medical office settings, registration, or billing is preferred. * Familiarity with word processing and computer applications is desirable. Other Knowledge/Skills/Abilities: * Minimum typing speed of 40 WPM preferred. * Excellent interpersonal and communication skills are essential. * Ability to work independently and efficiently. Responsibilities * Greet and assist the majority of visitors and patients, answering questions via telephone or in person, and providing directional information. * Effectively perform general clerical and administrative functions. * Complete all steps of pre-registration and registration, including patient interviews, obtaining signatures, providing Advance Directive information, and distributing hospital-specific literature. * Pre-register and register all types of patients across multiple software systems. * Demonstrate flexibility, organization, and the ability to function well in stressful situations while maintaining a professional demeanor with patients and colleagues. * Conduct financial collections and referrals for Financial Counseling, interviewing and prescreening self-pay patients for potential financial assistance. * Understand and comply with state and federal regulations, as well as hospital, department, and The Joint Commission policies related to patient access. * Communicate effectively with ancillary departments, physicians, medical offices, and within the Patient Financial Services department. * Conduct insurance verification tasks, pre-certification, and referral information from MD offices and insurance companies for both elective and emergent patients. * Complete legal admission paperwork for psychiatric admissions in accordance with DHS guidelines. * Ensure accurate documentation of patient information. * Check and restock supplies as needed. * Participate in performance improvement activities for the department and organization. * Adhere to all HIPAA guidelines and maintain patient confidentiality. * Complete annual educational and training requirements. * Promote the mission, vision, and goals of the organization and department. * Perform other related duties as required or requested.

Meda Health is looking for a Physical Therapist to work a travel assignment in an acute care hospital setting. Must have at least two years of experience, state licensure and BLS. Competitive and Transparent Pay We value your expertise and respect your dedication - and our goal is to compensate you more than fairly for them. We don't want you to scramble to figure out your coverage, especially when you're already feeling under the weather. At Meda Health, your coverage starts when you do. You're covered, period. Our employees get the following benefits right off the bat: Health Vision Dental Life insurance

Patient Care Coordinators are responsible for providing exceptional service by welcoming our patients and ensuring all check-in and checkout processes are completed. * Acknowledge and greets patients, customer, and vendors as they walk into the practice, in a friendly and welcoming manner * Answers and responds to telephone inquiries in a professional and timely manner * Schedules appointments * Gathers patients and insurance information * Verifies and enters patient demographics into EMR ensuring all fields are complete * Verifies vision and medical insurance information and enters EMR * Maintains a clear understanding of insurance plans and is able to communicate insurance information to the patients * Pulls schedules to ensure insurance eligibility prior to patient appointment and ensures files are complete * Prepare insurance claims and run reports to ensure all charges are billed and filed * Print and prepare forms for patients visit * Collects and documents all charges, co-pays, and payments into EMR * Allocates balances to insurance as needed * Always maintains a clean workspace * Practices economy in the use of _me, equipment, and supplies * Performs other duties as needed and as assigned by manager * High school diploma or equivalent * Basic computer literacy * Strong organizational skills and attention to detail * Strong communication skills (verbal and written) * Must be able to maintain patient and practice confidentiality Physical Demands * This position requires the ability to communicate and exchange information, utilize equipment necessary to perform the job, and move about the office.

The Patient Service Representative - Operations is responsible for discussing insurance coverage, including usual and customary charges, Medicare and Medical Assistance availability, reimbursement options available for services, educating patients regarding the Clinic's billing and credit policies, work with patient's insurance carrier to verify benefits coverage for treatment, and discuss any credit concerns regarding a past due account and make special arrangements if necessary to assure payment will be made in a timely manner. Job Relationships Reports to the Operations Manager or Director of the service line Principal Responsibilities Verify/secure referrals. Verify coverage and benefits prior to treatment. Secure prior-approval and pre-authorizations. Perform review and action of Bad Debt, Collections, and Denials. Maintain proficiency with insurance and billing issues and serve as a resource to providers and staff. Prepare account action worksheets and submit to Patient Accounting for charge corrections. Provide a positive impression to patients about the Clinic's billing department. Enter/edit patient insurance coverage/demographic information when necessary. Inform patients of the Clinic's billing and credit policies. Answer questions that patients may have in regard to insurance coverage and other billing issues. Respond to patient's verbal and written requests in a timely fashion. Maintain statistics. Maintain proficiency with insurance and billing issues by participating in Patient Accounting meetings and training sessions as appropriate. Must be empathetic, yet responsive to patients while adhering to Patient Accounting billing practices and guidelines. Provide coverage at other Springfield Clinic locations as assigned. Comply with the Springfield Clinic incident reporting policy and procedures. Adhere to all OSHA and Springfield Clinic training & accomplishments as required per policy. Provide excellent customer service and adhere to Springfield Clinic's Code of Conduct and Ethics Standards. Perform other job duties as assigned. Education/Experience High School graduate or GED required. Minimum two to three (2-3) years experience in medical billing and insurance preferred. Knowledge, Skills and Abilities Ability to handle multiple tasks and prioritize in a fast-paced environment required. Computer skills, including Microsoft Office, preferred. Strong verbal communication and listening skills are required. Knowledge of the computer systems with emphasis on registration and insurance screens. Knowledge of Medicare, medical assistance and other third party payors. Ability to work with patients of all ages in a courteous and professional manner. Must be empathetic, yet responsive to Patient Accounting billing policies and guidelines. Ability to tactfully work with patients with past due accounts. Ability to meet quality and performance guidelines and work with patients in a courteous and professional manner. Must have the ability to maintain composure under stress. Manual dexterity required for use of telephone headset, calculator and computer keyboard. Working Environment Work in office environment. Use of telephone required. Involves frequent contact with staff and the public. Requires siting for long periods of time. Some bending and stretching required. PHI/Privacy Level HIPAA1

Randolph & Associates Family Dentistry is looking for a Dental Billing and Collection Specialist to join our dedicated team of professionals! Our state-of-the-art office is dedicated to delivering exceptional dental care and exceptional customer service. The best candidate for this role is dependable, willing to learn, and thrives in a supportive team environment where everyone's contribution is valued. If this sounds like you, submit your application today! Job Summary The Dental Billing and Collection Specialist's responsibilities include reviewing and scheduling the issuance of invoices, as well as submitting insurance claims for dental procedures. The specialist should also be able to liaise with insurance providers and patients regarding coverage and to resolve disputes about rejected claims. The specialist will review treatment plans with patients, set up patient payment plans, and follow up on past due patient accounts, including coordinating with third-party collection agencies. To be successful as a dental biller, you should possess a thorough understanding of the dental billing process. The ideal candidate will have a calm, reassuring, and friendly demeanor, as well as the ability to multitask effectively in a fast-paced atmosphere. Compensation: Starting at $23 per hour, based on experience Schedule Full-time Monday through Thursday Benefits & Perks Medical, dental, vision, and life insurance PTO and paid holidays 401(k) options Occasional team lunches and office trips Duties Reviewing and scheduling the issue of invoices to patients Creating payment plans in consultation with dental staff and patients Processing patient payments Thorough understanding of dental insurances and coverages, and liaising with dental insurance providers to ascertain patients' benefits Preparing and submitting claims for payment by dental insurance, reviewing outstanding claims, making corrections, resubmitting claims, and sending appeals Preparing and submitting preauthorizations and informing patients of any co-payments or shortfalls in coverage by their dental insurance Reviewing accounts receivable aging, including contacting patients on past due accounts and coordinating with our third-party collections agency Updating patients' personal and dental insurance details, as needed Ensuring that patient information remains confidential Working as the backup to the front desk, as needed Qualifications Prior experience in dental billing and claims is required (2+ years) Familiarity with CDT dental codes, Microsoft Excel, and Word is required Excellent organizational skills and attention to detail Outstanding written and verbal communication skills Top-notch interpersonal skills with a commitment to excellent customer service Capacity to work with sensitive patient information while maintaining confidentiality Basic understanding and knowledge of HIPAA privacy rules INDHRFO01

Our Mission: "Helping People Hear Better" Lucid Hearing is a leading innovator in the field of assistive listening and hearing solutions, and it has established itself as a premier manufacturer and retailer of hearing solutions with its state-of-the-art hearing aids, testing equipment, and a vast network of locations within large retail chains. As a fast-growing business in an expanding industry, Lucid Hearing is constantly searching for passionate people to work within our amazing organization. Club: Sam's Club in Springfield, IL Hours: Full time/ Flexible Hours and Availability Pay: $18-$19/hr What you will be doing: • Share our passion of giving the gift of hearing by locating people who need hearing help • Directing members to our hearing aid center inside the store • Interacting with Patients to set them up for hearing tests and hearing aid purchases • Secure a minimum of 4 immediate or scheduled full hearing tests daily for the hearing aid specialist or audiologist that works in the center • 30-50 outbound calls daily. • Promote all Lucid Hearing products to members with whom they engage. • Educate members on all of products (non hearing aid and hearing aid) when interacting with them • Assist Providers when necessary, calling past tested Members, medical referrals to schedule return, etc. Qualifications Who you are: Willingness to learn and grow within our organization Sales experience preferred Stellar Communication skills Business Development savvy Appointment scheduling experience preferred A passion for educating patients with hearing loss Must be highly energetic and outgoing (a real people person) Be comfortable standing multiple hours Additional Information We are an Equal Employment Opportunity Employer. © 2025 Lucid Hearing Holding Company, LLC • All Rights Reserved

Full-time Description Shift: Day/Evening shift Schedule: 40hrs wkly/ M-9a-6p, T-9a-6:30p W-9:30a-6p Th 9a-6:30p F- 8-4 Job Summary: Provides front end patient and clinic support through insurance and demographic collection and verification, assists patients with documentation, performs appropriate appointment scheduling, documents patient-related phone calls in the EMR, and explains wait times and sets reasonable expectations for waiting patients. Benefits: • 40 hours PTO effective date of hire • Health, Dental, Vision and Life insurance effective date of hire • Generous 401(k) match effective after 90 days • Quality/Goal incentive annually • Free Wellness Program Requirements Regulatory Requirements: · One year experience in office setting or hospital setting preferred. · Experience with billing and insurance preferred. Since 1941, Kirby Medical Center has been the premier provider of healthcare in Piatt County and surrounding areas. We are committed and proud to provide quality and compassionate healthcare services to people in need. Our values-based culture, employee engagement, and award-winning healthcare have driven the success of our organization. Kirby Medical Center is an independent, not-for-profit hospital located on a beautiful campus in Monticello, IL with satellite clinics in Atwood, & Cerro Gordo, IL. Kirby Medical Center offers an outstanding benefits package and state-of-the-art medical equipment. Ideal candidates enjoy a workplace where compassion, positive attitudes, respect, excellence, and stewardship are on display every day. Salary Description $16.05-18.43 per hour DOE

Care Coordinator, Youth and Family - Heritage Behavioral Health Center (Decatur, Illinois) Salary: Bachelor's Degree: Starting $23.00/hour + every other Friday off paid (for wellness) Master's Degree: $60,000/annually + every other Friday off paid (for wellness) Additional compensation available for candidates with professional licensure (e.g., LSW, LPC, LCPC, LCSW) or certifications such as CADC. Schedule: Full-Time | Every other Friday off (paid wellness day) Looking for a career where your work truly matters? Heritage Behavioral Health Center is hiring passionate professionals! About Heritage Behavioral Health Center We are a mission-driven Certified Community Behavioral Health Clinic located in Decatur, Illinois who is dedicated to improving mental health and substance use care to individuals in a multi-county area. We recognize that all individuals at our organization have an impact on client care - regardless of the position they hold. Why You'll Love Working Here: Collaborative mission-driven work environment Every other Friday off - paid wellness days Competitive salaries aligned with state and national benchmarks Loan forgiveness eligibility through NHSC At Heritage, we believe in taking care of our staff's needs so that they can concentrate on taking care of the needs of the individuals we serve. Our staff are our greatest asset, and we treat them as such! Your Role: Care Coordinator, Youth and Family - Heritage Behavioral Health Center (Decatur, Illinois) As a Care Coordinator for Youth and Family, you will serve as the primary point of contact for youth enrolled in the Pathways to Success program and their families. Your mission is to ensure that each child receives integrated, person-centered care that addresses behavioral health, physical health, and social determinants of health. You will work collaboratively with families, providers, and community partners to develop and implement individualized care plans that promote stability, recovery, and long-term success. Core Responsibilities: Engage youth and families to build trust and ensure active participation in care planning. Conduct comprehensive assessments to identify behavioral health needs, physical health concerns, and social service requirements. Develop and maintain individualized care plans that reflect family voice and choice, cultural considerations, and strengths-based approaches. Coordinate services across multiple systems, including mental health, primary care, education, child welfare, and juvenile justice. Facilitate Child and Family Team (CFT) meetings to ensure collaborative decision-making and progress monitoring. Monitor service delivery and outcomes, adjusting care plans as needed to meet evolving needs. Provide crisis support and linkage to appropriate resources when urgent needs arise. Document all activities in compliance with HFS and CCSO standards, ensuring timely and accurate reporting. Advocate for youth and families to remove barriers to care and promote equitable access to services. Knowledge, Skills, and Abilities: Knowledge of Care Coordination Principles: Understanding of wraparound planning, family-driven care, and integrated service delivery models. Behavioral Health & Child Development: Familiarity with mental health, substance use, and developmental needs of youth and families. System Navigation Expertise: Ability to coordinate across healthcare, education, child welfare, and juvenile justice systems. Cultural Competence: Sensitivity to diverse backgrounds and ability to incorporate cultural considerations into care planning. Communication Skills: Strong verbal and written communication for engaging families, facilitating team meetings, and documenting services. Problem-Solving & Critical Thinking: Ability to identify barriers, develop solutions, and adapt plans to meet evolving needs. Organizational Skills: Effective time management and prioritization in a fast-paced, multi-system environment. Technology Proficiency: Competence in electronic health records (EHR), care coordination platforms, and Microsoft Office Suite. Advocacy & Engagement: Skilled in empowering families, promoting voice and choice, and advocating for equitable access to services. Crisis Management: Ability to respond calmly and effectively to urgent situations and connect families to appropriate resources. Qualifications Minimum of Bachelor's degree in social work, counseling, psychology, education, or other human service fields Graduate degree in counseling, clinical psychology, social work, or other human service field preferred Minimum of 21 years of age A valid driver's license, reliable means of transportation, and proof of automobile insurance. Heritage also offers the following with this position: Generous Time Off: Vacation, sick, personal, and holiday leave Wellness Benefits: Every other Friday off paid, Employee Assistance Program (EAP), and fitness reimbursement Insurance: Health, dental, vision, flex spending accounts (healthcare, dependent care), and additional life insurance. Health insurance includes substantial agency contributions toward the cost. Retirement: 401k and Roth Professional Growth: Tuition assistance and continuing education opportunities Loan Forgiveness: Eligible through the National Health Service Corp Ready to make a difference? Apply today and join a team that cares about your well-being as much as the individuals we serve!

Job DescriptionNo experience necessary for this entry-level Medical Receptionist / Front Desk position with FYZICAL at our Sullivan, IL, location, the leading physical therapy company in the country! This is your chance to be part of a champion team with a unique, forward-thinking company that is paving the way in the PT industry with its non-traditional approach to healthcare. With FYZICAL, you will enjoy job security and the opportunity for career advancement through continuing education. With state-of-the-art technology at your disposal and an independent practice leader that is fully invested in your success, your career will flourish. Your future looks bright with FYZICAL! Apply for our Medical Receptionist / Front Desk job opening today! If you are looking for the perfect starter job where you can establish yourself and grow your career, your search is over! We are the leading PT provider in the U.S. and are in need of a visionary like you to fill our Medical Receptionist / Front Desk position! In this entry level role, you will be part of a top-rated team of professionals who work together to provide each client with an individualized experience. With the full support of a practice leader who is invested in you, you can relax and enjoy the flow of a team meant to succeed together as you advance your career. Say yes to a bright future! Apply for this outstanding Medical Receptionist / Front Desk job opening today!Responsibilities Skilled at handling incoming calls Strong communication skills required Comfortable with computers, ability to handle uploading and downloading files as well as navigating email Competent phone skills MS Suite familiarity, including Instant Messenger, Excel, and Word Able to effectively communicate with others Basic computer skills including email navigation and downloading/uploading files Familiarity with principles of Excel; able to use Word and Instant Messenger Required Skills H.S. grad or equivalent Authorization to work in the U.S. required High school diploma or GED Must be authorized to work in the U.S.

Director, Equal Opportunity and Access and Title IX Coordinator Job no: 519061 Work type: On Campus Title: Director, Equal Opportunity and Access and Title IX Coordinator Division Name: Presidential Department: Office of Equal Opportunity & Access Campus Location: Normal, IL Job Summary The Director of Equal Opportunity and Access (OEOA) and Title IX Coordinator serves as a senior administrative official responsible for University-wide programs, policies, and procedures designed to ensure equal employment opportunity, non-discrimination and equal access, and oversight of affirmative action reporting. The Director also serves as an advisor to the President, conducts special projects and studies, and represents the President's positions and directives to various constituents related to issues of discrimination, harassment, diversity, inclusion, equal opportunity, affirmative action, and access. Working under the supervision of the President of Illinois State University, the Director of the Office of Equal Opportunity and Access (OEOA) oversees the University's program to prevent, detect, and respond appropriately to complaints of harassment and discrimination in violation of University policy and applicable state and federal law including the Civil Rights Act, ADA, Title IX, and Preventing Sexual Violence in Higher Education Act. Specific Duties and Responsibilities: - Leads the OEOA, supervises staff of investigators and other office personnel and oversees case management for the office; - Serves as the University Title IX Coordinator and oversees all aspects of University, agency, state, and federal law including but not limited to Title IX and Preventing Sexual Violence in Higher Education Act; - Oversees a University-wide program to prevent, detect, and appropriately respond to violations of University policy and applicable law related to anti-harassment and non-discrimination; - Oversees enforcement and reporting related to anti-harassment and non-discrimination statutes; - Oversees OEOA investigations of alleged discrimination and harassment; advises individuals on the complaint process, available resources, and interim measures, if appropriate; plans the investigation processes, conducts interviews, identifies and collects relevant documentation, analyzes evidence, drafts investigation reports, issues findings and determinations, recommends remedial action and maintains accurate and complete investigative files; - Oversees process for determining employee ADA accommodations and consults upon request regarding student ADA accommodations; - Develops periodic updates to University ADA policies and procedures; - Serves as an integral member of the President's staff advising other officers on all issues related to fostering an inclusive campus environment; - Serves as an advisor to the President, conducts special projects and studies, and represents the President's positions and directives to various constituents related to issues of discrimination, harassment, diversity, inclusion, equal opportunity, affirmative action, and access; - Develops and facilitates training programs to the University community related to the Civil Rights Act, Title IX, the Rehabilitation Act, Vietnam Era Veterans' Readjustment Assistance Act, Illinois Human Rights Act, and any other applicable nondiscrimination statutes and regulations; - Manages all aspects of federal Affirmative Action requirements including the development and implementation of the University's annual Affirmative Action Plan; - Develops and updates metrics, audit protocols, and controls to measure compliance with Affirmative Action Plan requirements; - Advises and collaborates with Human Resources on affirmative action recruiting sources and outreach strategies for vacancies, particularly for underutilized positions/groups. Assists with the development and implementation of effective training programs for search committees and others involved in recruitment activities; - Develops communication plan to disseminate information to University employees about the EEO/AA program; - Identifies and develops relationships with key organizations and associations with a focus on creating a more diverse employee population; - Proficient in integrating data and effectively communicate essential information; - Performs other duties as assigned. Salary Rate / Pay Rate Pay is commensurate with qualifications and experience, combined with an excellent benefits package Required Qualifications 1. Master's, Doctorate, or Juris Doctorate degree; 2. Five (5) or more years of experience interpreting and applying internal policies and state and federal nondiscrimination law including but not limited to, the Civil Rights Act and Title IX; 3. Five (5) or more years of experience investigating formal and informal complaints of sexual harassment, harassment, retaliation and discrimination; 4. Three (3) or more years of experience complying with the reporting requirements of external agencies in areas such as affirmative action, equal employment opportunity, sexual harassment/violence, and the Clery Act; 5. Knowledge of the statistical analysis used in workforce analytics and reporting; 6. Three (3) or more years of progressive supervisory experience including excellent leadership, planning, organizational and managerial skills, and proven ability to perform as a team player; 7. Demonstrated awareness of the importance of equity, diversity and inclusion, and support for a diverse and welcoming environment; 8. Demonstrated ability to assess campus-wide training needs, and to develop and implement meaningful and innovative educational programing for faculty, staff, and students relating to diversity, inclusion, and civil rights compliance. Preferred Qualifications 1. Law Degree from an accredited law school or advanced degree in a relevant field; 2. Prior experience leading an AA/EEO office; 3. Prior experience working in higher education; 4. Experience reviewing and drafting policy and procedure documents relating to state and federal nondiscrimination laws; 5. Work experience related to compliance with the Americans with Disabilities Act and/or similar state and federal standards (e.g., determining reasonable accommodations, facilities accessibility, Standards of Accessible Design). Functional Expectations Must be able to complete the following with or without a reasonable accommodation: 1. Effectively communicate on a daily basis. 2. Move about in various locations such as Springfield, IL and the Illinois State University campus as needed to complete day-to-day work. Proposed Starting Date October 2024 Special Instructions for Applicants Nomination and Application Process The Search Committee invites letters of nomination, applications (letter of interest, full resume/CV, and contact information of at least five references), or expressions of interest to be submitted to the search firm. Review of materials will begin immediately and continue until the appointment is made. For additional information, please contact: Porsha Williams, Vice President Erin Raines, Senior Principal Scott Gaffney, Executive Recruiting Coordinator Parker Executive Search Five Concourse Parkway, Suite 2875 Atlanta, GA 30328 ************ ext.: 117 ************************** || ************************ || ************************* Contact Information for Applicants Meghan Lugo ***************** Important Information for Applicants This position is subject to a criminal background investigation and if applicable, an employment history review, based on University Policy 3.1.30 and any offer of employment is contingent upon you passing a satisfactory criminal background investigation and/or an employment history review. You may not begin work until the criminal background investigation results have been received and cleared by Human Resources. Illinois State University is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. If you are an individual with a disability and need a reasonable accommodation under the Americans with Disabilities Act (ADA) or other state or federal law you may request an accommodation by contacting the Office of Equal Opportunity and Access at **************. The Office of Equal Opportunity and Access will hold any confidential information you provide in confidence. If you are having difficulty accessing the system, please call Human Resources at **************. Advertised: 07/18/2024 Central Daylight Time Applications close: Employee Referral Send me jobs like these We will email you new jobs that match this search. Great, we can send you jobs like this, if this is your first time signing up, please check your inbox to confirm your subscription. The email address was invalid, please check for errors. You must agree to the privacy statement Director, Equal Opportunity and Access and Title IX Coordinator Opened07/18/2024 Closes DepartmentOffice of Equal Opportunity & Access The Director of Equal Opportunity and Access (OEOA) and Title IX Coordinator serves as a senior administrative official responsible for University-wide programs, policies, and procedures designed to ensure equal employment opportunity, non-discrimination and equal access, and oversight of affirmative action reporting. The Director also serves as an advisor to the President, conducts special projects and studies, and represents the President's positions and directives to various constituents related to issues of discrimination, harassment, diversity, inclusion, equal opportunity, affirmative action, and access. TEST Current Opportunities Director, Equal Opportunity and Access and Title IX Coordinator Opened07/18/2024 Closes DepartmentOffice of Equal Opportunity & Access The Director of Equal Opportunity and Access (OEOA) and Title IX Coordinator serves as a senior administrative official responsible for University-wide programs, policies, and procedures designed to ensure equal employment opportunity, non-discrimination and equal access, and oversight of affirmative action reporting. The Director also serves as an advisor to the President, conducts special projects and studies, and represents the President's positions and directives to various constituents related to issues of discrimination, harassment, diversity, inclusion, equal opportunity, affirmative action, and access.

Min USD $16.00/Hr. Max USD $23.64/Hr. Works as part of team to complete daily business office functions including billing, collecting, and interacting with patients. Also responsible for answering the telephone, routing and triaging calls relative to patient urgency. Schedules appointments and registers patients. Embodies the Memorial Health System Performance Excellence Standards of Safety, Courtesy, Quality, and Efficiency that support our mission, vision and values. Schedule Full Time, Day Shift 8:30am-5:00pm Qualifications Education: * High school graduate or equivalent required. Experience: * Previous work experience in a medical office and/or customer service position preferred. * Previous experience dealing directly with the public in person and on the phone preferred. * Computer experience and typing skills required. Other Knowledge/Skills/Abilities: * Strong written and verbal communication skills required. * Ability to multi-task and prioritize required. * Candidates must successfully pass the following assessments during the interview process in order to be further considered for this position: Listening Skills, Data Entry, and Office Skills. Responsibilities Assists clinic in meeting goals related to quality and patient satisfaction by providing assistance, guidance, and direction to visitors and patients, in person and over the phone in a manner designed to yield a high level of patient satisfaction. Communicates patients needs through the tasking mechanism of the electronic health record. Accountable for achieving quality and patient satisfaction standards, including anticipating patient needs, grievances, and service recovery. Schedules, reschedules and coordinates patient appointments. Reviews new patient requests. Appropriately triages patients in urgent/emergency situations over phone or in person. Monitors patient flow through reception and works with team to minimize and notify patients of waits and delays. Schedules interpreters if needed. Responsible for accurate registration of patient demographics and insurance. Utilizes a variety of external websites to confirm patient's eligibility. Determines appropriate copay, registration conversation, and insurance to bill based on appointment type. Collects patient financial responsibility at the time of registration, including current and past due balances Determine and provide age appropriate documentation to be completed by each patient. Obtains and validates proper consent for patient treatment. Assists clinic in meeting goals related to days in accounts receivable by working as part of a team responsible for several front-line billing aspects which may include but is not limited to, charge entry, charge submission, posting of payments, charge adjustments, and cash management, including bank deposits. Reviews and corrects demographics/insurance errors. Assists in the clinic's overall financial performance by monitoring accounts for bad debt balances, pre-payment requirements, patient portions at the time of service, and other old balances. Embodies the Memorial Health System Performance Excellence Standards of Safety, Courtesy, Quality, and Efficiency that support our mission, vision and values: * SAFETY: Prevent Harm - I put safety first in everything I do. I take action to ensure the safety of others. * COURTESY: Serve Others - I treat others with dignity and respect. I project a professional image and positive attitude. * QUALITY: Improve Outcomes - I continually advance my knowledge, skills and performance. I work with others to achieve superior results. * EFFICIENCY: Reduce Waste - I use time and resources wisely. I prevent defects and delays. Responsible for several tasks related to the paper flow through office. This may include, but is not limited to; working with incoming mail and faxed correspondence. Assists in scanning correspondence and paper medical records and conducting quality assurance and quality audits, if requested. Performs opening and close of day activities. This may include running various reports, cash management, and completing required work lists. Complies with all reimbursement rules and regulations, including Corporate Compliance and HIPAA. Applies the Minimum Necessary Standard when accessing protected health information. Complies with established clinic policies and procedures and safety standards. Manages task lists within the electronic health record. Demonstrates support for and participates in accomplishing team goals and objectives. Assists clinic in meeting goals related to maintaining required government programs, such as NCQA and Meaningful Use programs. Performs other related work as required or requested. The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job. Incumbents may be requested to perform tasks other than those specifically presented in this description.

The Patient Access Specialist is responsible for facilitating patient access services by managing incoming calls, assisting clinic customers at first point of contact, and streamlining clinic-wide communications. Also responsible for the daily work schedule for a group of physicians/staff by answering the phones, obtaining records, verifying patient information, scheduling appointments, entering charges and collecting payments. Job Relationships Reports to the Operations Manager Principal Responsibilities Answer all incoming calls, identify the need of the caller and take messages as required. Check patients in, verify patient information and update information/register new patients as needed. Collect co-pay and/or payment at time of service as required. Schedule appointments for the provider according to provider group procedures, maintaining a high level of accuracy. Identify provider schedule capacity and analyze the availability for patient demand in order to maximize provider efficiency and schedule utilization. Collaborate with onsite department physicians and clinical staff to align scheduling effort and assist patients at first point of contact. Request future charts, add ons, stat, etc. Pull charts in office if required. Compile office charts for appointments one day in advance. Document patient requests to the office nurse through EHR. Work Televox reports specifically for assigned provider / provider group. Work office bump list / wait list / normal letters / overdue orders for assigned provider / provider group. Work the Access Center Task list for assigned provider / provider group. Maintain knowledge or experience in billing and insurance principles / practices. Route emergency calls to the office nurse/TeleNurse in accordance to the emergency procedure. Adhere to patient service standards. Maintain a positive attitude and professional behavior in associations with patients and employees. Responsible for continuing education and adhering to appropriate workflow processes. Report any workflow problems/complaints to the Manager. Comply with the Springfield Clinic incident reporting policy and procedures. Adhere to all OSHA and Springfield Clinic training & accomplishments as required per policy. Provide excellent customer service and adhere to Springfield Clinic's Code of Conduct and Ethics Standards. Perform other job duties as assigned. Education/Experience High School graduate or GED preferred. A minimum of one (1) year of medical office and/or phone experience preferred. Knowledge, Skills and Abilities Proficient and accurate typing skills required. Knowledge of medical terminology is preferred. Deductive reasoning. Ability to work under pressure with accuracy. Excellent attendance in previous work environment. Demonstrates intermediate computer skills and knowledge of computer software programs. Effective verbal, written and interpersonal communication skills. Working Environment Office type environment requiring extended periods of sitting. PHI/Privacy Level HIPAA1

Job Description Our Mission: "Helping People Hear Better" Lucid Hearing is a leading innovator in the field of assistive listening and hearing solutions, and it has established itself as a premier manufacturer and retailer of hearing solutions with its state-of-the-art hearing aids, testing equipment, and a vast network of locations within large retail chains. As a fast-growing business in an expanding industry, Lucid Hearing is constantly searching for passionate people to work within our amazing organization. Club: Sam's Club in Springfield, IL Hours: Full time/ Flexible Hours and Availability Pay: $18-$19/hr What you will be doing: • Share our passion of giving the gift of hearing by locating people who need hearing help • Directing members to our hearing aid center inside the store • Interacting with Patients to set them up for hearing tests and hearing aid purchases • Secure a minimum of 4 immediate or scheduled full hearing tests daily for the hearing aid specialist or audiologist that works in the center • 30-50 outbound calls daily. • Promote all Lucid Hearing products to members with whom they engage. • Educate members on all of products (non hearing aid and hearing aid) when interacting with them • Assist Providers when necessary, calling past tested Members, medical referrals to schedule return, etc. Qualifications Who you are: Willingness to learn and grow within our organization Sales experience preferred Stellar Communication skills Business Development savvy Appointment scheduling experience preferred A passion for educating patients with hearing loss Must be highly energetic and outgoing (a real people person) Be comfortable standing multiple hours Additional Information We are an Equal Employment Opportunity Employer. © 2025 Lucid Hearing Holding Company, LLC • All Rights Reserved

Job DescriptionDescription: Shift: Day/Evening shift Schedule: 40hrs wkly/ M-9a-6p, T-9a-6:30p W-9:30a-6p Th 9a-6:30p F- 8-4 Job Summary: Provides front end patient and clinic support through insurance and demographic collection and verification, assists patients with documentation, performs appropriate appointment scheduling, documents patient-related phone calls in the EMR, and explains wait times and sets reasonable expectations for waiting patients. Benefits: • 40 hours PTO effective date of hire • Health, Dental, Vision and Life insurance effective date of hire • Generous 401(k) match effective after 90 days • Quality/Goal incentive annually • Free Wellness Program Requirements: Regulatory Requirements: · One year experience in office setting or hospital setting preferred. · Experience with billing and insurance preferred. Since 1941, Kirby Medical Center has been the premier provider of healthcare in Piatt County and surrounding areas. We are committed and proud to provide quality and compassionate healthcare services to people in need. Our values-based culture, employee engagement, and award-winning healthcare have driven the success of our organization. Kirby Medical Center is an independent, not-for-profit hospital located on a beautiful campus in Monticello, IL with satellite clinics in Atwood, & Cerro Gordo, IL. Kirby Medical Center offers an outstanding benefits package and state-of-the-art medical equipment. Ideal candidates enjoy a workplace where compassion, positive attitudes, respect, excellence, and stewardship are on display every day.

If you have strong customer service skills-both over and the phone and in-person-this role is for you! As a Patient Access Specialist (PAS), you will play a vital role in ensuring seamless patient access by managing incoming calls, assisting patients as their first point of contact and coordinating clinic-wide communications across both our call center and front desk. Additionally, PAS team members support physicians and staff by handling daily schedules, answering phones, retrieving records, verifying patient information, scheduling appointments, processing charges and collecting payments. Job Relationships Reports to the Operations Manager Principal Responsibilities Answer all incoming calls, identify the need of the caller and take messages as required. Check patients in, verify and update their information and register new patients as needed. Collect co-pay and/or payment at time of service as required. Schedule appointments for the provider according to provider group procedures, maintaining a high level of accuracy. Identify provider schedule capacity and analyze the availability for patient demand to maximize provider efficiency and schedule utilization. Collaborate with onsite physicians and clinical staff to streamline scheduling efforts and provide seamless support to patients at their first point of contact. Request future charts, add-ons, stat orders and other necessary documents. Pull charts in-office when required. Compile office charts for appointments one day in advance. Document patient requests to the office nurse through the Electronic Health Record (EHR). Manage the office bump list, waitlist, routine correspondence and overdue orders for the assigned provider or provider group. Monitor and process the Access Center list to ensure efficient scheduling and patient follow-up for the assigned provider or provider group. Maintain a strong understanding of billing and insurance principles and practices. Direct emergency calls to the office nurse or TeleNurse following established emergency procedures. Adhere to patient service standards. Uphold a positive attitude and professional demeanor in all interactions with patients and colleagues. Take responsibility for ongoing education and ensure adherence to established workflow processes. Comply with the Springfield Clinic incident reporting policy and procedures. Adhere to all OSHA and Springfield Clinic training and accomplishments as required per policy. Provide excellent customer service and adhere to Springfield Clinic's Code of Conduct and Ethics Standards. Perform other job duties as assigned. Education/Experience High School graduate or GED required. Knowledge, Skills and Abilities MUST possess excellent customer service skills. Proficient and accurate typing skills required. Strength in deductive reasoning. Ability to work under pressure with accuracy. Excellent attendance in previous work environment. Demonstrates intermediate computer skills and knowledge of computer software programs. Effective verbal, written and interpersonal communication skills. Working Environment Office type environment requiring extended periods of sitting. PHI/Privacy Level HIPAA1

Min USD $16.00/Hr. Max USD $23.64/Hr. Our Patient Access Specialist assists in providing access to services provided at the hospital and/or other service area. Processes registration information for the patient visit, obtaining patient demographic and third party information with a high degree of accuracy, and performs financial collections. Performs the timely completion, preparation, and deployment of legal, ethical and compliance related documents that must be presented and thoroughly explained to the patient at the time of registration. Maintains knowledge of JCAHO, Patient Rights and Responsibilities, HIPAA, HMOs, Commercial Payers, and departmental / system policies and procedures. Provides Mammography Screening scheduling services to patients. Work may be performed in a patient care area. Serves as a liaison between ancillary departments and other Patient Access Services areas. Qualifications Education: High School diploma required. Licensure/Certification/Registry: Must successfully complete assigned annual education through Healthcare Business Insights. Experience: One (1) years of business office experience, preferably in the areas of Patient Access, billing, collections, insurance principles/practices, or accounts receivable. Completion of 12 (twelve) hours of coursework in a business or healthcare related field of study may be considered in lieu of business office experience. Previous experience in Patient Access is highly desirable. Other Knowledge/Skills/Abilities: * Knowledge of all tasks performed in the various Patient Access Service areas is necessary to provide optimum internal and external customer satisfaction and provide the opportunity for accurate reimbursement. * Demonstrates superior patient relations and interpersonal skills; demonstrates an appropriate level of mental and emotional tolerance and even temperament when dealing with staff, patients and general public, using tact, sensitivity and sound judgment; promotes a positive work environment and contributes to the overall team efforts of the department and organization. * Working knowledge of computers is required, with the ability to enter and retrieve data, and electronically notate registration software, and other required applications/systems. * Must demonstrate detail orientation, critical thinking, and problem solving ability. * Must demonstrate excellent oral and written communication and customer service skills, with ability to maintain a calm and professional demeanor in high stress situations. * Demonstrated ability to remain flexible, and consistently exercise sound judgment and initiative in very stressful situations. * Ability to effectively manage competing priorities and work independently in a rapidly changing environment. * Must demonstrate ability to educate, persuade, and negotiate effectively with patients and families. * Knowledge of medical terminology, medical procedural (CPT) and diagnosis (ICD 10 CM) coding, and hospital billing claims preferred, but not required. Responsibilities * Completes all steps of pre-registration/registration; verifies patient identity and demographic information through appropriate tools. Identifies/captures appropriate health insurance benefit eligibility based on contract/regulatory differentiation. Facilitates appropriate billing of claims and hospital reimbursement. Obtains and validates proper consent for patient treatment. * Schedules patients for Mammography procedures efficiently, effectively, and according to established protocol for modality, location, facility capabilities, insurance requirements, type of exam, patient preferences, and urgency. * Educates patients/others regarding the resolution of billing, private pay options, collection efforts, coordination of benefits, third party and governmental payment criteria, insurance coverage, payments, and denials. May serve as a liaison between external resources and patients on issues requiring SMH involvement. * Coordinates with SMH Patient Financial Services, Utilization Management, physicians, and medical offices to ensure consistent financial documentation across the enterprise, and an interdisciplinary approach to patient and organizational needs. * Adheres to all CMS Conditions of Participation regulations and Section 1154(e) of the Social Security Act regarding delivery, explanation, and acquisition of patient/designated representative signatures. * Verifies medical necessity, and obtains appropriate signature on Advance Beneficiary Notice of non-coverage (ABN) per CMS regulations at points of patient access. * Negotiates with patients and families to collect patient co-pays and/or deposits at point of service. Supports Patient Access Services POS (Point of Service) collection goals as defined by Revenue Cycle leadership and best practice benchmarks. * Triages, documents, and initiates referrals of patients to Medicaid vendor and/or for financial assistance, per the Illinois Fair Patient Billing Act, Illinois Uninsured Patient Discount Act, and established SMH procedures. * Identifies/reviews services requiring pre-authorization/pre-certification by Medicare, Medicaid, Commercial, and Managed Care payers, to ensure provider eligibility requirements are met prior to receiving service. Utilizes appropriate technology and/or communicates with physician offices. * Analyzes reports containing rejected accounts from a variety of hospital sources, including Non-Patient Access registration departments, and resolves toward verification of patient benefit eligibility, and subsequent reimbursement from all possible payer sources, or determines suitability for financial assistance. * Orients and cross-trains others within assigned area of responsibility as directed and defined by management. May assist other areas within the unit or department, as necessary, during times of special needs or staff absences. May be required to work night or weekend shifts. * Ensures compliance with all applicable HIPAA, Joint Commission, CDC, SMH, and state and federal statues, providing required associated literature to patients at all PAS access points. Educates patients regarding Advance Directives, Medicare D prescription coverage, SMH, Joint Commission, and Illinois Department of Public Health grievance process as appropriate. * Maintains current knowledge of, and complies with, the Illinois Fair Patient Billing Act and Illinois Uninsured Patient Discount Act at all times. * Completes Illinois DHS legal forms for psychiatric admits, in compliance with State of Illinois and SMH statues and guidelines. Provides relevant patient/family education. * May rotate work settings, i.e., patient registration, bedside registration, or other SMH campus environments. May be required to provide coverage for the SMH Financial Lobby Office. * Develops and maintains a comprehensive knowledge of the health system organization and its functions. Completes all assigned annual organizational education * Meets expectations for productivity, accuracy, and point of service collections * Attendance at quarterly department meetings is mandatory unless absence is approved by PAS management prior to the meeting date. * Performs pre-registration functions as requested. * Performs other related work as required or requested.

Our Mission: "Helping People Hear Better" Lucid Hearing is a leading innovator in the field of assistive listening and hearing solutions, and it has established itself as a premier manufacturer and retailer of hearing solutions with its state-of-the-art hearing aids, testing equipment, and a vast network of locations within large retail chains. As a fast-growing business in an expanding industry, Lucid Hearing is constantly searching for passionate people to work within our amazing organization. Club: Sam's Club in Springfield, IL Hours: Full time/ Flexible Hours and Availability Pay: $18-$19/hr What you will be doing: • Share our passion of giving the gift of hearing by locating people who need hearing help • Directing members to our hearing aid center inside the store • Interacting with Patients to set them up for hearing tests and hearing aid purchases • Secure a minimum of 4 immediate or scheduled full hearing tests daily for the hearing aid specialist or audiologist that works in the center • 30-50 outbound calls daily. • Promote all Lucid Hearing products to members with whom they engage. • Educate members on all of products (non hearing aid and hearing aid) when interacting with them • Assist Providers when necessary, calling past tested Members, medical referrals to schedule return, etc. Qualifications Who you are: Willingness to learn and grow within our organization Sales experience preferred Stellar Communication skills Business Development savvy Appointment scheduling experience preferred A passion for educating patients with hearing loss Must be highly energetic and outgoing (a real people person) Be comfortable standing multiple hours Additional Information We are an Equal Employment Opportunity Employer. © 2025 Lucid Hearing Holding Company, LLC • All Rights Reserved

Job DescriptionDescription: Shift: Day/evening shift Schedule: Rotating Saturdays, Possible afternoon/evening coverage weekdays Job Summary: Provides front end patient and clinic support through insurance and demographic collection and verification, assists patients with documentation, performs appropriate appointment scheduling, documents patient-related phone calls in the EMR, and explains wait times and sets reasonable expectations for waiting patients. Benefits: Quality/Goal incentive annually Free Wellness Program Requirements: Regulatory Requirements: One year experience in office setting or hospital setting preferred. Experience with billing and insurance preferred. Since 1941, Kirby Medical Center has been the premier provider of healthcare in Piatt County and surrounding areas. We are committed and proud to provide quality and compassionate healthcare services to people in need. Our values-based culture, employee engagement, and award-winning healthcare have driven the success of our organization. Kirby Medical Center is an independent, not-for-profit hospital located on a beautiful campus in Monticello, IL with satellite clinics in Atwood, & Cerro Gordo, IL. Kirby Medical Center offers an outstanding benefits package and state-of-the-art medical equipment. Ideal candidates enjoy a workplace where compassion, positive attitudes, respect, excellence, and stewardship are on display every day.