Patient Registration Representative
Patient service representative job in Whittier, CA
Must have full day availability for first 2 weeks. All candidates will be informed of the required flexibility for initial training, including morning availability for computer and department onboarding.
We do not have set schedules as staff is scheduled based on department needs. Although we try to be consistent, the days they work might vary from one week to the next because of vacation requests, coverage, etc.
Position Summary
Performs all tasks related to pre-registration, and registering of inpatients and outpatients including securing and calculating upfront collections with co-pays, and co-insurance in an efficient, accurate and hospitable manner to ensure that patient, physician and hospital needs are met. Completes the Hospital Presumptive Eligibility comprehensive training program as required to properly interview and screen uninsured patients. Evaluates patients within the established guidelines to assist in identifying state programs that patients may qualify and link to temporary M/Cal coverage and possible full scope M/Cal. Initiate and completes the application process for benefits by assisting applicants with the completion of all the necessary paperwork. Compiles records and assess information to determine eligibility status, including number of people in applicant's household. Documents and update efforts in our database to ensure we have current updates on the outcome and successful completion of process. For Emergency Registration Representatives they will continue to enhance their registration knowledge along with the fundamental financial counseling skills required and expected of the financial counselor role, which is inclusive of the diverse financial programs offered at client.
Specific Skills Needed
Must have excellent written and verbal communication skills to communicate effectively with staff, patients, guarantors, insurance companies, and physicians.
Demonstrated attention to detail; Good English speaking, spelling, reading and Mathematical skills required
Demonstrate ability to learn quickly, and follow directions as outlined in policies or given by Supervisor
Strong Computer skills and Knowledge in Word, Excel and ability to maneuvering through multiple screens in a timely manner
1+ year of medical office /hospital work experience preferred
Medical terminology knowledge strongly preferred
Insurance knowledge required
Ability to multi- task in a fast and high pressured environment
Stringent adherence to all HIPPA laws
Strong typing skills 45 and up wpm is required
Strong analytical skills, problem solving. The ability to act and decide accordingly.
Complete HPE comprehensive training program as required
Excellent Customer service and phone skills with a background in the medical industry
Ability to travel to off-site locations (Outpatient only)
Education/Experience/Training
One year experience in a high volume healthcare facility or medical office setting with strong computer and customer service experience required
High school graduate required or equivalent, evidence of continuing education preferred.
Medical terminology strongly preferred
Insurance and billing experience strongly required
Drivers License; ability to travel to off-site locations (Outpatient /Financial counseling only)
Bilingual Spanish or Chinese (Mandarin) preferred
HPE comprehensive training program and certification
About US Tech Solutions:
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit ************************
US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Recruiter Details:
Recruiter name: Ajeet Kumar
Recruiter's email id : *****************************
JobDiva ID :: JobDiva # 3086628
Customer Service Representative
Patient service representative job in Los Angeles, CA
The Customer Service Representative fields external customer questions, complaints and shipment tracking inquiries while demonstrating the highest degree of courtesy, integrity and professionalism to resolve customer issues via phone and email communication.
Core Duties & Responsibilities:
Execute the day-to-day shipments originated and/or handled by the operations department; prioritize, schedule and route shipments and arrange for transportation throughout the United States and obtain Proof of Deliveries (POD) on all orders.
Customer service, data entry, and/or dispatch pickup and delivery of freight via air, truckload, LTL and local modes. • Interact with customers and their key personnel as needed, while ensuring a high level of customer satisfaction and operational proficiency to meet growth and profitability goals.
Ensure prompt and accurate completion of all paperwork associated with movement of inbound and outbound shipments.
Ensure timely pick-ups, recoveries, deliveries, and airline and agent selection, while maintaining cost controls. Effective communication with them is essential to ensure shipments are executed timely and accurately.
Maintain accurate status updates of shipments including in-transit notifications and estimated time of deliveries; communicate daily with customers to keep them informed of changes pertaining to their shipments should an update apply or be required.
Work with vendor-specific websites to set up and track shipments
Communicate pending work and/or unresolved problems to shift personnel and the operations manager.
Assist in the preparation and approval of rate quotes or shipment costing for internal and external customers.
Enter pickups and route freight.
Create rate quotes.
Answer telephones and helps with inquiries from customers as well as stations and/or agents.
Respond to inquiries regarding entered data.
Proactively solicit customer feedback and provide innovative solutions to customer service issues/barriers.
Other duties as assigned
Requirements:
Minimum 2-3 years' freight forwarding experience.
High School Diploma or GED required.
Excellent customer service skills required
Accurate typing skills and/or data entry skills.
Intermediate proficiency in Microsoft Office, Internet and web-based applications and job specific software applications.
Makes customers and their needs a primary focus of one's actions; developing and sustaining productive relationships.
Ability to plan work to ensure that work is completed efficiently.
Effectively participates in department projects related to assigned area of responsibility.
Read, analyze, and interpret complex regulations and procedures and respond to common inquiries or complaints.
Possess functional knowledge of regulations and compliance procedures associated with all areas of freight forwarding.
Have experience in multi modal logistics with functional knowledge of TSA, C-TPAT and Hazmat.
High attention to detail and problem solver a must……
Skills:
Ideal candidate will possess a “can do” attitude with a “will do” work ethic
Must have the ability to work in a fast paced environment
Strong verbal and written communication skills
Experience with AS400 operating systems is a plus
Transportation industry knowledge and experience is a plus
Computer skills, including MS Office/Excel, AS400 functions: air-bills, manifest, customer, customer service, reports, etc.
Forward Air is an Equal Opportunity employer.
#FWRD1
Since 1990, Forward Air has been a leading provider of ground transportation and related logistics services to the North American air freight and expedited LTL market. We offer surface shipping on an accelerated “time-definite” basis, delivering cargo at a specific time, but under less time-sensitive situations - supplying you with a cost effective, reliable alternative to air transportation. We work with companies of all sizes to develop tangible advantages and build the best products to meet your specific needs. Forward Air presents to the wholesale transportation community (logistics companies, freight forwarders, integrated air cargo carriers, passenger/ cargo airlines, and non-traditional shippers), a single-source provider that can deliver more supply chain services and a superior menu of choices. Throughout the years we have added supplementary lines to our linehaul service, such as full truckload operations (Truckload Services), final-mile coverage (Complete Cartage), and an Airline Logistics program, and we will continue to expand our services to meet the changing needs and growth of our customer base.
Forward Air is structured to optimize both savings and service to our customers. Direct partnerships with owner-operators and other surface transportation providers, enable us to remain cost-competitive. The Forward Air network is designed with over 90 facilities located at or near major U.S. and Canadian airports, 12 regional sort centers and over 300 beyond points (secondary airports provided through our Complete Cartage service), creating one of the most comprehensive linehaul networks in the industry.
Ranked 3rd in Newsweeks 2022 "Americas Most Trustworthy Companies" publication
Office Scheduler-247652
Patient service representative job in Santa Monica, CA
Job Title: Medical Office Administrative Assistant
Schedule: Full-Time, Monday-Friday, 8:30 AM-4:30 PM
Compensation: $21-$24/hr DOE
Interview Availability: Thursday & Friday morning (11/6-11/7)
Overview
We are seeking a highly organized and fast-paced Medical Office Administrative Assistant to support a busy medical practice. This role requires someone who can efficiently manage multiple responsibilities, handle a high volume of tasks, and maintain professionalism in a dynamic, fast-moving environment. If you thrive under pressure, enjoy staying busy, and have strong medical office experience, we want to speak with you.
Key Responsibilities
Schedule patient appointments and follow-ups
Manage calendars and coordinate scheduling needs, including stress test scheduling
Answer incoming phone calls and route messages appropriately
Provide general office support and administrative tasks as needed
Handle a high volume of responsibilities with accuracy and urgency
Maintain a positive, professional demeanor while multitasking
Selling Points
Fast-paced environment with constant activity-perfect for someone who likes to stay busy
Opportunity to support a respected medical practice
Consistent daytime schedule, Monday-Friday
Great role for candidates early in their career who are eager to grow in healthcare administration
3-5 Must-Have Skills & Qualifications:
Medical office experience is required
Strong multitasking ability and comfort working under pressure
Excellent communication and customer service skills
Ability to stay organized while handling a high volume of incoming tasks
Professional demeanor and reliability
Preferred Experience/Qualifications
Previous experience in a busy or high-stress medical office setting
Ability to absorb and prioritize information quickly
Tech-savvy and comfortable learning office systems
Candidates early in their career with strong drive and adaptability are encouraged to apply
Customer Service Representative
Patient service representative job in Irvine, CA
Specialized Recruiting Group, Irvine is seeking a Customer Service Representative for a third-party logistics firm specializing in the medical device industry. This is a permanent, evaluation hire, career opportunity in the Irvine, CA area. Base compensation starts at $21.00 to $26.00/hour.
Responsibilities
Processing inbound calls from internal and external customers
Providing customer support for medical devices and consumer electronics
Researching information requests
Data entry
Requirements
Medical device and or logistics industry experience
Previous office-based customer service experience
Excellent English communication skills (spoken and written)
College degree a benefit but not mandatory
Professional, positive and friendly personality
Intermediate Word, Excel and Outlook ability
At Specialized Recruiting Group, our team of employment professionals is deeply connected with local businesses that are actively hiring, giving you a competitive edge in your job search. Whether you are seeking a full time position or a contract role, our experts are here to help at no cost to you. Enjoy personalized support and access to exclusive job opportunities when you partner with Specialized Recruiting Group.
Customer Service Representative
Patient service representative job in Vernon, CA
Salary: Up to $60,000-$65,000 DOE
We are seeking a motivated Customer Service Representative to join a growing direct-to-consumer (DTC) brand. This is a fantastic opportunity for someone looking to build their career in customer service, with room for growth within the company. Experience in fashion is not required - we welcome candidates from diverse backgrounds.
Responsibilities:
Provide exceptional customer support across multiple channels, ensuring timely and accurate responses.
Manage orders, returns, and inquiries through Shopify and internal systems.
Utilize PC and Excel to track orders, update records, and maintain customer data.
Collaborate with internal teams (Operations, Marketing, and Fulfillment) to resolve issues and improve the customer experience.
Identify trends and escalate recurring issues to improve processes and customer satisfaction.
Assist with product launches, promotions, and seasonal campaigns by supporting customer inquiries and order management.
Generate reports to track customer interactions, order fulfillment, and returns.
Maintain knowledge of products and services to provide accurate information and guidance to customers.
Support internal projects and initiatives that improve operational efficiency and enhance the customer experience.
Qualifications:
Strong communication and problem-solving skills.
Comfortable using Shopify, PC, and Excel (or similar tools).
Highly organized, detail-oriented, and able to manage multiple tasks.
Positive attitude and willingness to learn; experience in fashion or retail is a plus but not required.
What We Offer:
Competitive salary up to $60-65K DOE.
Growth opportunities within a dynamic DTC company.
Supportive, team-oriented work environment.
Customer Service Representative
Patient service representative job in Irvine, CA
For those who want to keep growing, learning and evolving. We at KellyConnect hear you, and we're here for you! We're seeking a customer service representative to work at a premier employer centrally located in Irvine, California. Sound good? Take a closer look below. You owe it to yourself to consider this great new opportunity.
Schedule/Compensation Details: Attractive hybrid work solution that offers the best of both worlds
Office Rotation: Tuesday/Thursday & every other Friday
Must live in commutable distance to Irvine, California
Work from Home Rotation: Monday/Wednesday & every other Friday
Competitive pay rate- $26
Why should you apply:Medical and dental benefits
Opportunity to gain valuable experience.
Enjoy a positive and supportive work environment.
Paid training to ensure you have the skills & knowledge to succeed.
What's a typical day as a Customer Service Representative? You'll be:
Processing product complaints through queues and other communication channels.
Maintaining a positive experience while investigating complaints in a timely and courteous manner.
Accurately updating databases with pertinent details & product information.
Escalating issues based on severity to appropriate levels as needed.
Ensuring confidentiality of caller and proprietary information by following procedures set forth for handling complaints.
This job might be an outstanding fit if you:
Have a high school diploma or equivalent.
Have at least 6 months of customer service experience
Have strong problem- solving and organizational skills.
Are able to work in a fast-paced environment.
Are able to work a hybrid work schedule comprised of weekly office & remote requirements.
What happens next:
Once you apply, you'll proceed to next steps if your skills and experience look like a good fit. But don't worry-even if this position doesn't work out, you're still in our network. That means all of our recruiters will have access to your profile, expanding your opportunities even more.
Helping you discover what's next in your career is what we're all about, so let's get to work. Apply to be a Customer Service Representative today.
About Kelly
Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.
Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
Acerca de kelly
El trabajo lo cambia todo. Y en Kelly, estamos obsesionados con dónde te puede llevar. Para nosotros, se trata de algo más que simplemente aceptar su próxima oportunidad laboral. Es el combustible que impulsa cada próximo paso de tu vida. Es el efecto dominó que cambia y mejora todo para su familia, su comunidad y el mundo. Es por eso que, aquí en Kelly, estamos dedicados a brindarle oportunidades ilimitadas para enriquecer su vida; solo pregúntele a las 300,000 personas que empleamos cada año.
Kelly Services se enorgullece de ser un empleador que ofrece igualdad de oportunidades de empleo y acción afirmativa. Damos la bienvenida, valoramos y aceptamos la diversidad en todos los niveles y estamos comprometidos a construir un equipo que incluya una variedad de orígenes, comunidades, perspectivas y habilidades. En Kelly, creemos que cuanto más inclusivos seamos, mejores servicios podemos brindar. Las solicitudes de adaptaciones relacionadas con nuestro proceso de solicitud pueden dirigirse al Centro de conocimiento de recursos humanos de Kelly. Kelly cumple con los requisitos de las leyes locales y estatales de Oportunidad Justa de California. Una condena no excluye automáticamente a las personas del empleo.
Customer Service Representative
Patient service representative job in Culver City, CA
Job Title: Customer Service Representative
Job Type: Full Time
About Us
At Ultima, we're not just selling products-we're offering real solutions to real challenges. As a CSR, you'll be on the front lines of our growth strategy, connecting with prospective customers, understanding their needs, and delivering value that makes a measurable difference. We're building a team that values integrity, performance, and people-and we want you to be part of it.
Job Summary
As a CSR you'll be the key point of contact for customers. You'll answer any questions, queries and concerns all while being the face of the company! Your role ensures that all customers feel informed, supported, and excited while learning about our Client.
Key Responsibilities
• Engage with customers face to face providing friendly support
• Proactively identify customer needs and recommend appropriate products, upgrades, or solutions
• Handle inquiries related to pricing and general information
• Achieve individual and team sales targets through excellent service and persuasive communication
• Maintain up-to-date knowledge of our client's products and services
Qualifications
1-3 years of experience in customer service, event coordination, or hospitality
Excellent verbal and written communication skills
Strong problem-solving skills and the ability to stay calm under pressure
High attention to detail and exceptional organizational skills
Positive, team-oriented attitude with a passion for creating memorable experiences
What We Offer
Competitive salary and benefits package
Opportunity to travel to live events (as applicable)
Fun, collaborative, and creative work environment
Clear growth path in the customer experience and events space
Exposure to exciting high-profile brands
How to Apply:
Submit your resume for consideration! Interviews will be held in person at our Culver City office beginning this week! If you're out of state we can arrange a virtual meeting. Looking forward to connecting with you!
Customer Service Representative
Patient service representative job in Pasadena, CA
The Customer Experience Specialist is an entry level customer service role, operating in a call center environment and supporting Consumer Direct Lending. The individual acts as the primary consumer contact to guide a consumer through the loan origination process after the licensed discussion with a loan officer. The individual is a key contributor to facilitating efficient and effective processes that support business and customer service objectives. Responsibilities may be limited within a specific function/channel or across functions/channels within the Mortgage Fulfillment Division (MFD).
The Customer Experience Specialist will:
Operate in a Call Center environment as a customer success advocate
Receive inbound calls and make outbound calls to consumers
Receive inbound text messages and facilitate outbound text messages to consumers
Answer high-volume, inbound calls or texts from current customers in a timely manner. Provide exceptional customer service to all customers' mortgage loan inquiries/requests
Effectively manage a pipeline of up to 75 loans
Performing routine data entry and validation tasks
Handling routine calls, emails and/or chat responses with employees, consumers &/or authorized 3rd parties
Monitoring work queues and intervening as needed
Interacting with multiple departments to expedite processing and/or issue resolution
Conduct preliminary or basic research in order to accurately resolve and respond to customer inquiries
Must request assistance for escalated and/or more complex issues to department senior associates or supervisors
Meet outlined production and quality standards
Follow established Policy and Procedures
Performing other related duties as required and assigned
Demonstrating behaviors which are aligned with the organization's desired culture and values
Customer Service Representative
Patient service representative job in Los Angeles, CA
We are seeking a Workplace Experience team member to provide exceptional service and operational support across multiple areas of the office. This role plays a central part in creating a seamless and welcoming environment for employees and guests alike. Responsibilities span from front desk and meeting space coordination to travel support and urgent communication needs.
Responsibilities
Create a welcoming and polished experience for employees, clients, and guests.
Deliver responsive, high-touch customer service in person, by phone, and through digital channels.
Collaborate with teammates to share responsibilities and maintain seamless operations.
Partner with other departments to direct inquiries and resolve issues efficiently.
Serve as a local resource for workplace requests, ensuring smooth handling of needs ranging from logistics to event coordination.
Safeguard sensitive and confidential information with the highest level of discretion.
Qualifications
At least 3+ years of relevant work experience
Excellent phone etiquette and excellent verbal, written, and interpersonal skills
Ability to multi-task, organize, and prioritize work
A customer-first mindset, with the ability to handle requests thoughtfully and professionally.
Initiative and sound judgment to manage situations independently when needed.
Scheduler
Patient service representative job in Los Angeles, CA
D'Leon Consulting Engineers is seeking a Scheduler in Los Angeles, CA
Responsibilities
Develop project schedules in alignment with established program master schedule execution strategies.
Assist in updating and validating the month-to-month program master schedule in collaboration with the Construction Project Team.
Review contractor schedules to ensure compliance with contractual requirements and industry standards.
Evaluate and report on contractor schedule updates (weekly/monthly), draft narratives, and present indings to management.
Assist in reviewing time impact analyses to evaluate schedule changes and their effects on project timelines.
Assist in reviewing and evaluating contractors' recovery schedules.
Perform Critical Path Method (CPM) and Earned Value Management (EVM) analyses to monitor schedule performance.
Prepare and submit monthly Schedule Variance Reports to highlight deviations and support decision-making.
Identify scheduling issues during project execution and recommend timely, practical, and innovative solutions.
Participate in site visits to monitor construction progress and validate schedule updates.
Assist in developing cost-loaded schedules for accurate cash-flow forecasting.
Monitor actual costs against the cash-flow forecast to track financial performance and identify variances.
Collaborate closely with the Lead Scheduler, Project Manager, and Project Engineers to implement schedule updates.
Provide scheduling support to other team members as needed.
Qualifications
One (1) to three (3) years of experience in program or project scheduling on large construction programs for an Owner or General Contractor, preferably involving multiple educational facilities or public works projects.
Advanced proficiency in specific software, including but not limited to Primavera Scheduling Software and Microsoft Office applications (Project, Excel, Word, and PowerPoint).
Knowledge of the theories, principles, and practices of cost engineering and scheduling.
Excellent oral and written communication skills.
Bachelor's degree in Construction Management, Architecture, Engineering, Business Administration, or a related field. Additional qualifying experience beyond the minimum stated above may be substituted for the required education on a year-for-year basis.
Flexibility in schedule and transportation to work at multiple sites, based on assigned duties.
Ability to work in a fast-paced environment.
D'Leon Consulting Engineers is an equal opportunity employer committed to fostering an inclusive and respectful workplace. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status.
Medical Staff Coordinator
Patient service representative job in Torrance, CA
Come Join the Premier Infusion & Healthcare Family! At Premier we offer employees stability and opportunities for advancement.Our commitment to our core values of Compassion, Integrity, Respect and Excellence in People applies to our employees, our customers, and the communities we serve. This is a rewarding place to work!
Premier Infusion and Healthcare Services is a preferred post-acute care partner for hospitals, physicians and families in Southern CA. Our rapidly growing home health and infusion services deliver high-quality, cost-effective care that empowers patients to manage their health at home. Customers choose Premier Infusion and Healthcare Services because we are united by a single, shared purpose: We are committed to bettering the quality of life for our patients. This is not only our stated mission but is what truly drives us each and every day. We believe that our greatest competitive advantage, our greatest asset are our employees, our Premier Family in and out of the office sets Premier apart.
PREMIER BENEFITS - For FULL TIME Employees:
● Competitive Pay
● 401K Matching Plan - Up to 4%
● Quarterly Bonus Opportunities
● Medical, Dental & Vision Insurance
● Employer Paid Life Insurance
● Short Term / Long Term Disability Insurance
● Paid Vacation Time Off
● Paid Holidays
● Referral Incentives
● Employee Assistance Programs
● Employee Discounts
● Fun Company Events
Description of Responsibilities
Coordinates, assigns and maintains scheduling for Home Health's field nurses. Ensures all requests and communication information from the nurses is properly handled and or passed on to appropriate parties.
Reporting Relationship
Director of Patient Care Services
Scope of Supervision
None
Responsibilities include the following:
1. Creates and maintains staff schedules.
2. Schedules client appointments/visits according to care plans and staff availability.
3. Enters scheduling data, creates schedules.
4. Contacts care providers and clients regarding any day-to-day changes.
5. Requesting medical records from doctor's office or hospital as needed,.
6. Liaison between the Home Health and the nurses.
Minimum Qualifications:
Effective interpersonal, time management and organizational skills.
Office experience preferred.
Ability to interact with various personalities and superior customer service skills.
Computer skills that include word processing, and efficient use of the internet and e-mail.
Must possess excellent oral and written communication skills, with the ability to express technical issues in “layman” terms.
Education and/or Experience:
Must have a High School diploma or Graduation Equivalent Diploma (G.E.D.)
Medical Assistant experience, preferred.
Proficiency in 10-key preferred.
Prior experience in a home health company is of benefit.
Basic medical terminology.
Prior experience in a consumer related business is also of benefit.
Equal Employment Opportunity (EEO)
It is the policy of Premier Infusion & Healthcare Services to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Premier Infusion & Healthcare Services will provide reasonable accommodations for qualified individuals with disabilities.
Customer Service Representative
Patient service representative job in Santa Fe Springs, CA
As the department's first responder, the Tier 1 Customer Service Agent is crucial for building and maintaining the company's positive reputation. The role requires a high level of professionalism while assisting customers within our Zendesk ticketing system via phones, emails, text messages, and chat. Responsibilities also include, but are not limited to, processing customer returns, issuing refunds, handling claims, creating package replacements, supporting store associates, guiding customers through their shopping experience, troubleshooting technical issues, and triaging issues with other departments.
Essential Job Functions:
Provide amazing (above and beyond) service across multiple channels
Provides exceptional customer service leveraging strong problem solving and professional communication skills
Ensures all customer service assigned cases/activities are brought to resolution and properly communicated to the customer
Uses problem solving skills and works with internal resources to analyze requests/data and determine root causes of issues
Documents every customer service interaction in Shopify and Zendesk as appropriate for the interaction
Adheres to Customer Service procedures to handle escalation process for tier 2/3
Works as a team member and reports issues to management that are important to area/process improvement.
Uses appropriate judgment in upward communication regarding department or employee concerns.
Meets performance expectations (KPIs) by achieving or exceeding departmental goals and objectives such as quality and productivity measures (AHT, CSAT, etc…)
Continuously adhering to our Quality Assurance standards
Contributes to team effort to help achieve department objectives
Provide knowledgeable answers to questions about products, pricing and availability.
Become a product expert and understand each customer's needs to provide real, effective solutions and deliver exceptional customer service.
Job Qualifications/Requirements:
Knowledge of Zendesk is a plus
Available during business hours, including evenings and weekends.
Be a creative problem solver
Comfortable working in a high stress fast changing environment
Polite, friendly attitude to deal pleasantly with customers and agents
Cheerful, engaged, and uplifting tone during customer interactions
Reliable in Attendance & Punctuality
Ability to work under deadlines
Strong multi-tasking skills
Type 45 WPM
Clear and articulate speaking voice
Command of the English language
Bilingual in Spanish a plus
Computer/Internet skills/Word/Excel
Mathematical skills
Organizational Skills
HS Diploma
Physical Demands: Sitting at a desk/computer all day. The environment is fast paced, and indoor temperature conditions apply.
WINDSOR EQUAL OPPORTUNITY EMPLOYER
PART TIME Patient Financial Administrative Representative
Patient service representative job in Los Angeles, CA
We are seeking a highly organized and detail-oriented Patient Financial Administrative Representative to secure patient access to care across our comprehensive, multi-site community health system. This role is crucial to the revenue cycle, focusing on efficiently and accurately completing all registration and pre-registration tasks while calculating and securing patient financial liability (copayments, coinsurance, and deductibles).
This role requires a high level of hospitality, accuracy, and adherence to strict federal and state regulations.
Location: 100% ONSITE AT: Wilshire Boulevard, Los Angeles, CA 90017
This is a Part-Time Schedule (3 x 8-hour shifts) totaling 24 hours per week.
Schedule: Every Saturday, Every Sunday, and One Monday shift.
Hours: 9:00 AM - 5:30 PM (includes a 30-minute meal break).
Note: Orientation hours may vary.
Key Responsibilities & Performance Metrics
Registration & Pre-Registration: Perform all tasks related to the accurate registration and pre-registration of outpatient and inpatient accounts.
Financial Liability: Calculate and secure patient liability, including upfront collections of copayments, coinsurance, and deductibles.
Verification & Screening: Complete insurance verification and ensure patients are appropriately medically screened and stabilized
before
Consent of Admissions is signed/discussed or liability is requested.
Productivity: Complete a minimum of 20 registrations per 8-hour shift (striving for 30+). Tasks include scanning documents, insurance verification, and securing upfront collections.
Compliance: Maintain stringent adherence to all HIPAA laws and regulatory guidelines.
Required Qualifications
High School Graduate or Equivalent (Required).
2+ years of experience in front office/medical billing and/or current hospital registration/admitting (must have some registration experience).
2+ years of experience in insurance verification and/or medical/hospital billing.
Strong typing skills (45 WPM and up is required).
Strong computer skills with proficiency in Word, Excel, and the ability to maneuver through multiple screens efficiently.
Working knowledge of Medical Terminology.
Knowledge of eligibility requirements for various programs, including:
Medi-Cal
Medicare
Covered California
Hospital Presumptive Eligibility Program
Cobra, VVC, Limited benefit plans, and Uncompensated Care Programs.
Familiarity and experience with IPA and EMTALA guidelines.
Certifications (Must be obtained post-hire)
Non-Violent Crisis Intervention (NCI) Certification within three (3) months of hire date.
LA City Fire Card within six (6) months of employment (Note: Specific location requirement).
Preferred Qualifications
Bilingual proficiency.
Evidence of continuing education in Finance, Accounting, or Business Administration.
Ability to travel to off-site locations (Outpatient only).
Medical Receptionist
Patient service representative job in Glendale, CA
We are seeking a professional and personable Medical Front Desk Receptionist to be the first point of contact for our patients. This role is essential in creating a welcoming environment while ensuring smooth daily operations of the front office. The ideal candidate will have strong communication skills, attention to detail, the ability to multitask in a fast-paced medical setting and a passion for patient-centered care.
Responsibilities:
· Greet patients and visitors in a warm, professional manner.
· Answer, screen, and route incoming phone calls.
· Schedule, confirm, and update patient appointments.
· Check patients in and out, ensuring all necessary forms and information are collected.
· Verify and update patient demographics.
· Obtain or verify proper insurance and patient information, collect signatures and ensure accuracy and completion of necessary documentation.
· Collect co-pays, payments, and provide receipts.
· Coordinate with the back office staff for timely and effective patient care.
· Maintain the front desk area in a clean and organized manner.
· Assist with patient inquiries regarding office procedures, policies, and services.
· Communicate effectively with medical staff to ensure smooth patient flow.
· Handle sensitive patient information in compliance with HIPAA regulations.
· Perform general office duties including scanning, faxing, filing, and data entry.
· Maintain a clean, stocked, and safe clinical environment
· Other tasks as assigned
Qualifications:
· High school diploma or equivalent (required)
· Bachelor's degree (preferred)
· Minimum of 1 year experience in a clinical setting (preferred)
· Bilingual proficiency in English and Armenian or Spanish (preferred)
· Strong interpersonal, communication, and organizational skills
· Proficient typing and basic computer application skills
Compensation:
· Competitive hourly pay based on experience and skills.
· $21-$25/hr
CSR/Associate Broker
Patient service representative job in Irvine, CA
Job Description
Entry-Level Associate Broker/CSR - Irvine, CA (In-Office)
An established wholesale insurance brokerage is expanding its Irvine office and looking to add an Entry-Level Associate Broker to support a high-performing team. This is an excellent opportunity for someone eager to build a long-term career in the specialty insurance (E&S) space.
What You'll Do:
Support senior and inside brokers with day-to-day servicing tasks
Handle policy issuance, processing, and documentation
Learn how to build submissions and market accounts to carriers over time
Gain exposure to a wide variety of E&S accounts and client types
What We're Looking For:
No prior insurance experience required - open to motivated entry-level candidates
Backgrounds in sales, customer service, or office administration are a plus
Must be ambitious, detail-oriented, and eager to learn
Strong communicator who thrives in a collaborative, in-office environment
Compensation:
Base: Competitive Salary
Bonus potential after initial ramp-up period
Opportunity for long-term career growth within a fast-paced brokerage team
Location:
100% in-office - Irvine, CA
Ideal for someone who values team culture, energy, and hands-on learning
If you're looking to get your foot in the door of the insurance industry and grow within a dynamic, relationship-driven environment, this is an opportunity to build the foundation of a successful career.
Patient Intake Representative
Patient service representative job in Corona, CA
Perform front desk activities, such as unlocking doors, starting computer, and answering the phone. Greet patient and enter patient health insurance information and collect current or past due payment amount(s). Call physician offices to confirm test orders and file records according to policy.
Additional Information
For any queries please call me @ ************.
Program Planning & Scheduling Specialist
Patient service representative job in Tustin, CA
The Program Planning & Scheduling Specialist is responsible for the implementation of standard processes. tools, program planning and control practices. This position will work within a team environment consisting of program management, technical, production, financial and other supporting staff.
The ideal candidate will have strong teambuilding skills, exhibit strong leadership potential, and possess comprehensive verbal and written communication/presentation skills.
**Responsibilities**
+ Ensure major Projects and Programs Integrated Master Schedules (IMS) and plans are horizontally and vertically integrated across company functional groups including finance, engineering, material, manufacturing, and quality.
+ Utilize Gantt, PERT, milestone charts, earned value management and other project management techniques to gauge progress and identify performance variances to facilitate focus and intervention on critical areas.
+ Engage with the Program Team to perform thorough project analysis showing knowledge and understanding of the program and the principles of EVMS and suggests/creates/implements work around to enhance cost and schedule performance.
+ Perform risk analyses and identify and resolve critical path and network logic conflicts.
+ Understand numerous facets of scheduling and contribute to the development of new scheduling concepts, techniques and standards.
+ Provide interface/support to program office, IPT leads/CAMs and less experienced schedulers to achieve program objectives.
+ Support new business proposal providing recommendations on schedule methodologies and proposal strategies and develop an IMP and IMS.
**Required Skills and Experience**
+ Bachelor's degree with 5-10 years professional related experience
+ 5 years of project scheduling experience using Microsoft Project or other related scheduling tool.
+ 5 years' experience using MS Office Suite, specifically Excel, PowerPoint, and Word.
**Preferred Skills and Experience**
+ Bachelor's degree or higher in Business Management, Industrial Engineering, Finance, Operations Management, Mathematics, Computer Science or related field
+ Experience using Schedule Health Analysis tools and Schedule Risk Assessment tools
+ Working knowledge of EVMS guidelines and processes.
\#LI-MS1
The annual U.S. base salary range for this full-time position is $81,650.00-$124,600.00. The base pay actually offered will vary depending on job-related knowledge, skills, location, and experience and take into account internal equity. Other forms of pay (e.g., bonus or long term incentive) may be provided as part of the compensation package, in addition to a full range of medical, financial, and other benefits, dependent on the position offered. For more information regarding Virgin Galactic benefits, please visit *******************************************************
**Who We Are**
_Virgin Galactic is an aerospace and space travel company, pioneering human spaceflight for private individuals and researchers with its advanced air and space vehicles. We are making the dream of space travel a reality, delivering spaceflight at an unprecedented frequency, with the development of next generation space vehicles_ _._
Export Requirements
To conform to U.S. Government export regulations, applicant must be a U.S. Person (either a U.S. citizen, a lawful permanent resident or a protected individual as defined 8 U.S.C. 1324b(a)(3) or be able to obtain the required authorization from either the U.S. Department of State or the U.S. Department of Commerce. The applicant must also not be included in the list of Specifically Designated Nationals and Blocked Persons maintained by the Office of Foreign Assets Control. See list **here** .
EEO Statement
Virgin Galactic is an Equal Opportunity Employer; employment with Virgin Galactic is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, gender identity, national origin/ethnicity, veteran status, disability status, age, sexual orientation, marital status, mental or physical disability or any other legally protected status.
DRUG FREE WORKPLACE
Virgin Galactic is committed to a Drug Free Workplace. All applicants post offer and active teammates are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies. This can include pre-employment, random, reasonable suspicion, and accident related drug and alcohol testing.
PHOENIX EMPLOYMENT REQUIREMENTS
For individuals seeking employment at our Phoenix Mesa Gateway Airport facility, employment is contingent upon you obtaining and maintaining a TSA authorized security badge. This includes initial and annual mandatory background checks that are governed by TSA, and conducted by the Phoenix Mesa Gateway Airport badging office.
Program Planning & Scheduling Specialist
Patient service representative job in Tustin, CA
The Program Planning & Scheduling Specialist is responsible for the implementation of standard processes. tools, program planning and control practices. This position will work within a team environment consisting of program management, technical, production, financial and other supporting staff.
The ideal candidate will have strong teambuilding skills, exhibit strong leadership potential, and possess comprehensive verbal and written communication/presentation skills.
Responsibilities
* Ensure major Projects and Programs Integrated Master Schedules (IMS) and plans are horizontally and vertically integrated across company functional groups including finance, engineering, material, manufacturing, and quality.
* Utilize Gantt, PERT, milestone charts, earned value management and other project management techniques to gauge progress and identify performance variances to facilitate focus and intervention on critical areas.
* Engage with the Program Team to perform thorough project analysis showing knowledge and understanding of the program and the principles of EVMS and suggests/creates/implements work around to enhance cost and schedule performance.
* Perform risk analyses and identify and resolve critical path and network logic conflicts.
* Understand numerous facets of scheduling and contribute to the development of new scheduling concepts, techniques and standards.
* Provide interface/support to program office, IPT leads/CAMs and less experienced schedulers to achieve program objectives.
* Support new business proposal providing recommendations on schedule methodologies and proposal strategies and develop an IMP and IMS.
Required Skills and Experience
* Bachelor's degree with 5-10 years professional related experience
* 5 years of project scheduling experience using Microsoft Project or other related scheduling tool.
* 5 years' experience using MS Office Suite, specifically Excel, PowerPoint, and Word.
Preferred Skills and Experience
* Bachelor's degree or higher in Business Management, Industrial Engineering, Finance, Operations Management, Mathematics, Computer Science or related field
* Experience using Schedule Health Analysis tools and Schedule Risk Assessment tools
* Working knowledge of EVMS guidelines and processes.
#LI-MS1
The annual U.S. base salary range for this full-time position is $81,650.00-$124,600.00. The base pay actually offered will vary depending on job-related knowledge, skills, location, and experience and take into account internal equity. Other forms of pay (e.g., bonus or long term incentive) may be provided as part of the compensation package, in addition to a full range of medical, financial, and other benefits, dependent on the position offered. For more information regarding Virgin Galactic benefits, please visit *******************************************************
Who We Are
Virgin Galactic is an aerospace and space travel company, pioneering human spaceflight for private individuals and researchers with its advanced air and space vehicles. We are making the dream of space travel a reality, delivering spaceflight at an unprecedented frequency, with the development of next generation space vehicles.
Export Requirements
To conform to U.S. Government export regulations, applicant must be a U.S. Person (either a U.S. citizen, a lawful permanent resident or a protected individual as defined 8 U.S.C. 1324b(a)(3) or be able to obtain the required authorization from either the U.S. Department of State or the U.S. Department of Commerce. The applicant must also not be included in the list of Specifically Designated Nationals and Blocked Persons maintained by the Office of Foreign Assets Control. See list here.
EEO Statement
Virgin Galactic is an Equal Opportunity Employer; employment with Virgin Galactic is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, gender identity, national origin/ethnicity, veteran status, disability status, age, sexual orientation, marital status, mental or physical disability or any other legally protected status.
DRUG FREE WORKPLACE
Virgin Galactic is committed to a Drug Free Workplace. All applicants post offer and active teammates are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies. This can include pre-employment, random, reasonable suspicion, and accident related drug and alcohol testing.
PHOENIX EMPLOYMENT REQUIREMENTS
For individuals seeking employment at our Phoenix Mesa Gateway Airport facility, employment is contingent upon you obtaining and maintaining a TSA authorized security badge. This includes initial and annual mandatory background checks that are governed by TSA, and conducted by the Phoenix Mesa Gateway Airport badging office.
Scheduling Specialist
Patient service representative job in San Bernardino, CA
The WelbeHealth PACE program helps seniors stay in their homes and communities by providing medical care and community-based services. We provide all-inclusive care for seniors including medical, dental, physical therapy, and much more. Our core values and participant focus lead the way no matter what. Our Scheduling Specialist is a critical team member who will ensure that Welbe participants receive care in a timely manner. The Scheduling Specialist's primary focus includes coordinating participant care, scheduling, and maintaining accurate team member availability for participant appointments. The Scheduling Specialist will also handle cancellations and rescheduling requests, reminder calls to participants regarding future appointments, and other administrative tasks as directed.
Essential Job Duties:
Effectively coordinate the scheduling of participant appointments, including trouble-shooting conflicts or urgent needs, communicating with all stakeholders (staff, family, providers, etc.), and meeting appointment turn-around times as outlined in appointment scheduling protocol
Address cancellation and rescheduling requests from both staff members and participants, ensuring that changes are appropriately handled and promptly communicated to all relevant parties
Answer incoming phone calls, emails, and requests coming into the center as needed
Appropriately screen, transfer, resolve, and dispose of calls expeditiously while adhering to all process and documentation standards
Maintain and update team member schedule availability in source systems, ensuring that accurate information is reflected for all available time slots
Send appointment confirmations and appointment reminders as outlined by department protocols, updating appointments as needed
Job Requirements:
High school diploma or equivalency required
Minimum of one (1) year of experience working in healthcare required
Experience in data entry and multiple software platforms, including one (1) year of experience working with an Electronic Medical Record (EMR) · Excellent organizational and communication skills
Bilingual English/Spanish preferred
Benefits of Working at WelbeHealth: Apply your expertise in new ways as we rapidly expand. You will have the opportunity to design the way we work in the context of an encouraging and loving environment where every person feels uniquely cared for.
Medical insurance coverage (Medical, Dental, Vision)
Work/life balance - we mean it! 17 days of personal time off (PTO), 12 holidays observed annually, sick time.
Advancement opportunities - We've got a track record of hiring and promoting from within, meaning you can create your own path!
And additional benefits
Salary/Wage base range for this role is $23.23 - $30.66 hourly + Bonus + Equity. WelbeHealth offers competitive total rewards package that includes, 401k match, healthcare coverage and a broad range of other benefits. Actual pay will be adjusted based on experience and other qualifications.
Compensation $23.23-$30.66 USD
COVID-19 Vaccination Policy
At WelbeHealth, our mission is to unlock the full potential of our vulnerable seniors. In this spirit, please note that we have a vaccination policy for all our employees and proof of vaccination, or a vaccine declination form will be required prior to employment. WelbeHealth maintains required infection control and PPE standards and has requirements relevant to all team members regarding vaccinations.
Our Commitment to Diversity, Equity and Inclusion
At WelbeHealth, we embrace and cherish the diversity of our team members, and we're committed to building a culture of inclusion and belonging. We're proud to be an equal opportunity employer. People seeking employment at WelbeHealth are considered without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, marital or veteran status, age, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information or characteristics (or those of a family member), pregnancy or other status protected by applicable law.
Beware of Scams
Please ensure your application is being submitted through a WelbeHealth sponsored site only. Our emails will come from @welbehealth.com email addresses. You will never be asked to purchase your own employment equipment. You can report suspected scam activity to ****************************
Auto-ApplyPatient Rep Collector Full Time Days
Patient service representative job in Los Angeles, CA
CHA Hollywood Presbyterian (CHA HPMC) is a nationally recognized acute care facility that has been caring for the Hollywood community and Los Angeles Areas since 1924. Join our Global Network and be a CHA Global Ambassador CHA HPMC is also a part of the world-renown CHA Health System (CHS). CHS has CHA University which consists of 14 education institutions including medical school, nursing school and pharmacy. CHA global network operates 81 hospitals and specialty clinics, 30 research and 31 bio/pharmaceutical/healthcare companies with 14,000 employees in seven countries.
Our New Facility is seeking for Top Talents
The best women's hospital in Los Angeles is looking for current RN candidates to staff Operating Room, Emergency Department, Labor & Delivery and Mother-Baby care units to be housed in our expanding new patient tower facility scheduled to open next year. Come be a part of this dedicated and caring team right in the heart of Hollywood.
Position Summary:
To call insurance companies, payers, and/or patients for payment on unpaid claims. To ensure the maximum collection effects by organizing, and prioritizing daily workloads, providing required documentation and minimizing external delay.
Minimum Education:
* High School Diploma.
Preferred Education:
* N/A
Minimum Work Experience and Qualifications:
* Three (3) years of collection experience in a hospital setting or five (5) years of relevant hospital experience.
* Medical terminology, knowledge of payer requirements and programs which the patient may be eligible.
* Excellent communication skills.
* Ability to communicate effectively verbally and in writing.
* Must be able to work in a union environment.
Preferred Work Experience and Qualifications:
* N/A
Required Licensure, Certification, Registration or Designation:
* Current Los Angeles County Fire Card required (within 30 days of employment).
Shift: Days
Hours: 8
Shift Hours: 8:00am - 4:30pm
Weekly Hours: 40
Type: Full-Time
FTE: 1.0