Patient service representative jobs in Elizabethton, TN - 124 jobs
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Medical Receptionist
Appalachian Orthopedics Medical Receptionist - Johnson City
Campbell Clinic 4.2
Patient service representative job in Johnson City, TN
As a Medical Receptionist, you will be essential in delivering outstanding patientservice and managing the front desk operations of our medical facility. Your core skills in medical administrative support and office experience will enable you to efficiently handle patient records and appointments. With strong communication and computer skills, you will assist in maintaining an organized office environment. Your friendly personality will enhance our patient care. Join our team to contribute to a welcoming atmosphere and ensure smooth operations in a fast-paced healthcare setting.
ESSENTIAL DUTIES/RESPONSIBILITIES:
* Check In and Check Out
* Cross training in all front office positions
* Strong customer service and oral communication skills
* Positive attitude
* Computer competency and literacy
* Multi-tasking and ability to meet deadlines
* Team player
* Self-motivated
* Basic knowledge of insurance
SUPERVISORY RESPONSIBILITIES: Not Applicable.
QUALIFICATIONS:
Education and/or Experience: High School Graduate or General Education Degree (GED); Previous customer service experience required. Experience in the operations of a physician's office is preferred.
Language Skills: Able to communicate effectively in the English language.
Mathematical Skills: Basic arithmetic skills are required.
Reasoning Ability: Identifies and resolves problems promptly.
Computer Skills: Must be computer literate. Basic computer skills required.
Other Skills and Abilities: Able to listen and respond well to questions and feedback.
Other Qualifications:
* Active Listening - Ability to actively attend, convey, and understand the comments and questions of others.
* Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
* Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
* Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
* Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed
* Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
* Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
* Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
* Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
* Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.
* Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
* Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.
* Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
Physical Demands
N (Not Applicable) Activity does not apply to this position.
O (Occasionally) Position requires this activity up to 33% of the time (0 - 2.5+ hrs./day)
F (Frequently) Position requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs./day)
C (Constantly) Position requires this activity more than 66% of the time (5.5+ hrs./day)
Physical Demands
Lift/Carry
Stand
O
10 lbs or less
F
Walk
O
11-20 lbs
N
Sit
C
21-50 lbs
N
Manually Manipulate
F
51-100 lbs
N
Reach Outward
F
Over 100 lbs
N
Reach Above Shoulder
O
Climb
N
Push/Pull
Crawl
N
12 lbs or less
F
Squat or Kneel
N
13-25 lbs
N
Bend
O
26-40 lbs
N
Grasp
F
41-100 lbs
N
Speak
C
Work Environment
Work is performed in a healthcare and office environment. The noise level is usually moderate. Must understand the risks involved in working with or around blood-borne and airborne pathogens. Must maintain a safe work environment in compliance with all standards, rules, and regulations under the OSHA Act. Must adapt to schedule changes as needed.
Reasonable Accommodations Statement
To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodation may be made to help enable qualified individuals with disabilities to perform the essential functions.
$23k-28k yearly est. 20d ago
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Construction Management Representative
Project Solutions Inc. 4.6
Patient service representative job in Spruce Pine, NC
Job Description
Salary Range: $80,000-$95,000 DOE Period of Performance: 11 months; exact dates are yet to be determined
Join a team of ever-growing professionals who look to make a difference on projects both domestically and internationally. Our organization is growing, and we believe your career should too! Build your future with Project Solutions, Inc.
Position/Project Overview:
Project Solutions Inc. is seeking a Construction Management Representative to join a National Park Service (NPS) project to support corridor repairs between Linville Falls (MP 316) and Mount Mitchell (MP 355) following Hurricane Helene. Parkway damage includes slides, pavement loss, guardrail and drainage failures, and widespread hazard trees and debris. Work covers multiple sites along the mainline and Linville River Spur. Scope includes reinforced soil slope repairs, deep patch work, culvert repair, steel-backed timber guardrail repair, ditch and drainage reconditioning, debris and hazard-tree removal, pavement reconstruction and patching, and related restoration tasks.
This role is contingent upon award of project.
Responsibilities and Duties:
Provide technical assistance and support to CO during construction.
Read, interpret and understand the construction contract plans and specifications.
Arrange, attend and facilitate a variety of meetings, including weekly meetings at the project site.
Document issues encountered and problems experienced with the construction contractor.
Review contractor's baseline and progress schedules.
Draft project related correspondence for NPS to review and issuance.
Understand and document inspections with pictures and reports during and post construction as well as mock-up inspections.
Monitor Construction Contractor compliance with Accident Prevention Plans (APP), Asbestos hazard Abatement Plan (AHAP), and applicable safety requirements.
Inspect the work of the construction contractor for progress, workmanship, quality and conformance with contract documents, applicable building codes and safety standards.
Deliver reports, reviews, evaluations, design work, etc. to CO.
Review, analyze, and assist in preparing cost estimates.
Review and process Construction Contractor's RFIs and assist in resolution, draft response, tracking, and follow up.
Required Education, Knowledge and Skills:
Minimum four (4) year Bachelor's degree in Engineering, Construction Technology, Construction Management or other related field
preferred
.
Minimum of five (5) years of relevant construction and/or engineering work experience demonstrating knowledge and experience in construction management.
Direct experience with heavy civil, roadway, and slope restoration construction oversight.
Proven knowledge of applicable NFPA, NPS, and building code standards.
Strong communication and reporting skills, with a track record of timely c oordination with Architecture/Engineering (A/E) teams and National Park Service (NPS) Contracting Officer's Representatives to support quality control objectives preferred
Experience working on federally funded projects or within historic and environmentally sensitive sites
preferred
Proficient in evaluating detailed cost estimates and contractor proposals, including breakdowns of labor, equipment, materials, overhead, and profit.
Skilled in identifying, defining, and documenting scope changes due to owner direction or differing site conditions.
Experience supporting or conducting technical negotiations with contractors, including scope, cost components, and terms.
Ability to interpret construction schedules and accurately assess and document project progress.
Capable of reviewing and evaluating payment requests against completed work and contractual milestones.
Relevant experience on projects involving similar scope of work.
OSHA 30 construction safety training
preferred
.
Written and verbal communication, problem-solving, and conflict resolution skills
Strong computer and technology literacy to utilize PCs and mobile devices.
Knowledge of software including MS Suite (including MS Project), Adobe Acrobat, and any other software programs typically utilized.
Maintain a valid driver's license.
Ability to multi-task and prioritize in a fast-paced work environment on large, complex construction projects.
Ability to walk or climb on a daily basis to observe contract performance.
Must be able to physically operate a motor vehicle without danger to self or to others.
What Does PSI Offer You?
Three options for medical plans plus dental and vision insurance offerings
24/7 healthcare access to telehealth services for your convenience
HSA
Company life insurance options for you and your family
Short-term and long-term disability offerings
PLUS an $800 monthly allowance is provided to offset your PSI insurance premium costs
401(k) with a 4% employer match
Generous PTO, paid-federal holidays, and sick leave
Always the opportunity for professional development
The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor are they intended to be an all-inclusive list of the skills and abilities required to do the job. Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time. Benefit offerings subject to change.
Project Solutions, Inc. is an equal opportunity employer, women, individuals with disabilities, protected veterans and minorities are encouraged to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
EEO/M/F/Vets
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$80k-95k yearly 6d ago
Full-Time Front Desk Coordinator
The Joint 4.4
Patient service representative job in Bluff City, TN
Front Desk Coordinator - Full Time A better way to deliver care starts here! The Joint Chiropractic is revolutionizing access to care by delivering high-quality, affordable chiropractic services in a convenient retail setting. As the largest operator, manager, and franchisor of chiropractic clinics in the U.S., The Joint delivers more than 12 million patient visits annually across nearly 1,000 locations. Recognized by Forbes, Fortune, and Franchise Times, we are leading a movement to make wellness care more accessible to all.
Position Summary
We are seeking a goal-oriented, proactive, and service-minded Wellness Coordinator to join our team. This customer-facing role plays a key part in patient experience, front office operations, and clinic growth. If you're passionate about health and wellness, love helping people, and thrive in a fast-paced retail healthcare setting, this is the opportunity for you.
Key Responsibilities
* Greet and check in patients, providing a friendly and professional first impression
* Manage the flow of patients through the clinic in a timely, organized manner
* Present and sell wellness plans and membership packages confidently and accurately
* Support the clinic's sales goals by converting new and returning patients into members
* Answer phone calls and assist with appointment scheduling and patient inquiries
* Re-engage inactive members and maintain up-to-date patient records using POS software
* Assist with clinic marketing efforts and community outreach
* Maintain a clean, organized front desk and clinic environment
* Collaborate with team members and chiropractors to ensure a positive patient experience
Qualifications
* High school diploma or equivalent required
* Minimum one year of customer service and sales experience preferred
* Strong phone, computer, and multitasking skills
* Energetic, motivated, and confident in a goal-driven environment
* Positive attitude with a team-oriented mindset
* Must be able to stand/sit for long periods and lift up to 50 pounds
* Office management or marketing experience is a plus
Schedule
This role requires availability weekdays and some weekends.
Compensation and Benefits
* Starting pay: $20 - $22 per hour plus
* Healthcare Reimbursement, PTO, and holiday pay [if applicable]
* Opportunities for career growth within The Joint network
Why Join Us
When you join The Joint, you're not just starting a new job-you're joining a movement. Our innovative model removes the barriers to care so that you can focus on what matters: helping patients feel better every day. You'll enjoy the stability of a full-time role, the freedom to grow your skills, and the support of a values-driven company where Trust, Respect, Accountability, Integrity, and Excellence shape every decision.
Business Structure
You are applying to work with a franchisee of The Joint Corp. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own terms of employment, including wage and benefit programs, which may vary.
Ready to Join the Movement?
Apply today and start moving your career in the direction you want. For more information, visit ***************** or follow the brand on Facebook, Instagram, Twitter, YouTube and LinkedIn.
$20-22 hourly 3d ago
Patient Service Representative
Zoll Lifevest
Patient service representative job in Abingdon, VA
Job Description
PatientServiceRepresentative (PSR)
Competitive fee for service
Flexibility - work around your schedule
Lifesaving medical technology
The Cardiac Management Solutions division of ZOLL Medical Corporation develops products to protect and manage cardiac patients, including the LifeVest wearable cardioverter defibrillator (WCD) and associated technologies.
Heart disease is the leading cause of death for both men and women in the U.S. At ZOLL, your services will help to ensure cardiac patients get the life-saving therapy they need. To date, the LifeVest has been worn by hundreds of thousands of patients and saved thousands of lives.
Preferred Candidates include (not limited to): RN, EMT, Paramedic, EMS, Firefighter, PA, LPN, MA, Phlebotomy, RCIS, CVT, EKG Technician, etc. All candidates reviewed on an individual basis.
Summary Description:
The Cardiac Management Solutions division of ZOLL, manufacturer of the LifeVest , is seeking a PatientServiceRepresentative (PSR) in an independent contractor role to train patients on the use and care of LifeVest .
LifeVest is worn by patients at risk for sudden cardiac arrest (SCA), providing protection during their changing condition. It is lightweight and easy to wear, allowing patients to return to their common activities of daily living, while having the peace of mind that they are protected from SCA.
This is the perfect opportunity for the health professional with patient care and teaching experience to supplement his or her income. A typical LifeVest patient is in the hospital awaiting discharge, and the PatientServiceRepresentative sets up the equipment and trains the patient and caregivers on the use and care of the device. They also follow up with patients as needed to assure patient understanding and satisfaction. PSRs retain the flexibility to accept or decline assignments as their schedules dictate. Most assignments can be scheduled during free time - before/after work, and on days off.
Responsibilities:
Contact caregivers and family to schedule services
Willingness to accept assignments which could include daytime, evenings, and/or weekends.
Travel to patient's homes and health care facilities to provide services
Train the patient and other caregivers of patient (if applicable) in the use of LifeVest
Program LifeVest according to the prescribing physician's orders
Measure the patient and determine correct garment size
Review with patient, and have patient sign, all necessary paperwork applicable to the service.
Transmit signed copy of the Patient Agreement and WEAR Checklist to ZOLL within 24 hours of the assignment
Manage device and garment inventory
Disclose family relationship with any potential referral source
Qualifications:
Have 1 year patient care experience
Patient experience must be in a paid professional environment (not family caregiver)
Patient experience must be documented on resume
Completion of background check
Florida and Ohio candidates must complete a level 2 screening, fee not paid by ZOLL
Disclosure of personal NPI number (if applicable)
Valid driver's license and car insurance and/or valid state ID
Willingness to pay a $30 annual DME fee which is deducted from a completed Work Order
Willingness to pay for additional vendor credentialing (i.e. RepTrax) if needed geographically
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$30k-36k yearly est. 5d ago
Patient Services Specialist
American Oncology Network
Patient service representative job in Marion, NC
Pay Range:
The primary responsibilities of PatientServices Specialist (PSS) to provide quality customer service by greeting the patient, collecting their information and payments in addition to scheduling appointments and maintaining medical records. Due to the different AON office layouts, the below responsibilities and tasks will be broken up or not based on size and skill in office.
Key Performance Areas:
Create and maintain patient charts within the EMR and billing systems for New and Hospital Consult Patients. Accurately record and communicate Hospital Consults to the appropriate physician. Responsible for all physician requests regarding schedule changes, patient appointments, etc. including maintaining all future schedules to adhere to physician preferences such as max number of patients, gaps between patients, canceling appointments etc. and fix any problems in advance. Responsible to work with physicians to assign new patients to appropriate clinician per office policy, if applicable. Keeps records of physician assignments, dates, and diagnoses, if applicable. Accurately and promptly check-in patients per clinic policy, collect and document payments, and verify demographic information is up to date. Collect or scan patient identification, patient chart photo and insurance cards. Prepare and work reports in accordance with AON and clinic protocols to ensure all patient care is accurate and timely. Schedule patient appointments including follow-ups, treatments, referrals, and outside testing ordered by the physician and provide to the patient in accordance with clinic policy. Prepare the clinic daily close deposit and documents. Balance the Cash drawer if applicable. Distribute documents to appropriate departments. Maintain E-Fax servers and distribute appropriately and/or accurately enter to patient chart as required. Fax or mail records requested by patients or outside physicians. Requests missing information for future appointments from facility or provider and has them faxed to the clinic then files record in chart.
Check-in Station (if applicable)
Check sign-in list as patients arrive for appointments. Promptly note patient's arrival in EMR system and note the patient's location to notify appropriate staff of patient's arrival. Verify the patient's identity according to AONS' Patient I.D. policy and either affixes the patient's name label on the patient's shoulder or hands the patient the label and ensures that he/she affixes the label on their shoulder area. Collect patient co-pays at time of sign-in and print or write a receipt and give to the patient. Notify Financial Counselor if patient is unable to make payment. Receipts are written or printed and given to patient. Post all payments in computer. Log payment on A/R sheets. Copy insurance cards and picture I.D. of all new patients. Be sure patient completes medical history forms and notify Financial Counselor of the arrival of the patient as needed. Verify information on the patient's demographic sheet. Have patient initial and date every 30 days and in January of every year. Answer telephone promptly and route calls or take messages as appropriate. Relay messages to the doctor on rounds. Responsible for taking phones off the answering service promptly at 9:00 a.m. and for switching calls to answering service at 5:00 p.m. Retrieve messages left with answering service/voice mail and distribute as necessary. Take hospital consult information and relay to physicians and Hospital Rounds Coordinator or other assigned person. Contact patients who do not keep appointment to determine reason and reschedule. Document the call and reason in patient's Onco/EMR. If patient cannot be reached by phone, send appropriate letter. Cancel missed appointments in computer to produce clean schedules at end of the workday. Forward sign-in sheets to the EDI Department at the corporate office. Schedule in computer or designated calendar, physician's meetings and drug representative's lunches. Give death certificate to physician for signature. Call funeral home when paperwork is completed. Run trial close each day. Fax appropriate information to the business office according to AON policy. Contact patients the day before their appointment to remind them of appointment time. Reschedule appointments as needed. Compile and distribute information sheets and discs for the PET Scanner in those offices where applicable.
Check-Out Station (if applicable)
Schedule follow-up appointments for clinic as directed by physician's orders and depart patients out of EMR system. Schedule outside testing, referrals to other physicians and hospital admissions as ordered by physicians, if applicable. Print out patient's list of appointments and explain each appointment, if applicable. If outside testing requires preparation, give the patient the preparation and non-prescription medication and explain process to patient/family member. Request and collect payment from patients as stated on A/R Report and/or computer. Notify financial counselor if patient is unable to make payment. Receipts are written or printed and given to patient. Post credit card payments in computer. Log payment on A/R sheets. Work with physician and nursing staff to establish manageable daily schedules. (i.e., know how many patients a physician can see in one day, and adjust schedule if necessary to alleviate patient load). Maintain schedules to be sure patients are rescheduled to accommodate physician's vacations, conferences, and personal appointments. Run trial close daily. Verify with office manager and fax to business office. Notifies financial counselor of any insurance change or STAT outside scheduling, or hospital admission. Answers phones promptly and routes calls or takes messages as appropriate. Balance cash drawer in a.m. and p.m. daily. Handles cash drawer according to AON procedure. Checks and maintains front staff and medical record query reports.
Medical Records Station if applicable
Assemble all new patient and Hospital Follow-Up (HFU) charts. Obtain pertinent information for patient's appointments by calling referring Doctor, hospital, labs, etc. Must verify all records received. (Depending on office operation, i.e. handled at other PSS station at some offices). Maintain fax machine with supplies. Distribute received faxes promptly. Open, sort, and distribute daily mail and any other reports delivered by lab facilities, home health agencies, etc. Empty courier box upon arrival and distribute interoffice mail promptly. Request from and distributes to outside physicians, correspondence, reports, test results on individual patients. This is accomplished through the medical records activity code in OncoEMR. Front staff activity as well as refer to doctor activity codes are also initiated by the AON physician of record. Medical records, refer to doctor and front staff reports are run daily and processed accordingly. Fax or mail records requested by patients or outside physicians. Send charts to corporate office for copying by outside copying company in response to subpoenas or other legal requests per policy. Answer telephones promptly and route calls or take messages as appropriate.Run daily close each day. Fax appropriate information to the business office
Fax Server if applicable
Checks fax server periodically throughout the day for new faxes to be filed. Always verifies date of birth before selecting account to file records. Deletes faxes once they have been labeled and filed correctly. Notifies Onco/EMR support or office manager to remove faxes that were filed incorrectly in patient's chart. Notifies Onco support or office manager when a procedure is missing from the Name/Subject drop down list to be added. Files all documents in the correct category and with the correct document Name/Subject.
Job Duties Common to all stations:
Provide support and understanding to our patients and their caregivers to create a friendly and welcoming environment. Graciously answer telephones promptly and route calls or document messages including voicemails as appropriate within the EMR. Activate and deactivate the answering service as required for clinic hours. Must understand and follow the policy for emergency calls Perform the tasks of other patientservices specialist stations that employee has been trained on. Will be expected to cover other stations for absences, lunches, vacations, etc. Comply with all Federal and State laws and regulations pertaining to patient care, patients' rights, safety, billing, privacy and collections. Adhere to all AON and departmental policies and procedures, including IT policies and procedures and disaster recovery plan. Assist in training other AON employees. Keep work area and records in a neat and orderly manner. Maintain all company equipment in a safe and working order. Maintain and ensure the confidentiality of all patient and employee information at all times in accordance to policy and HIPAA regulations. Will be expected to work at any AON location to help meet AON business needs.
Required Qualifications:
Education: High School Diploma; Associates degree a plus
Experience:
Minimally one year healthcare field. Physician office preferred.
Patient/Customer focused.
Attention to detail with strong ability to multitask.
Excellent interpersonal skills.
Strong communication skills with a wide variety of personalities.
Core Capabilities:
Analysis & Critical Thinking: Critical thinking skills including solid problem solving, analysis, decision-making, planning, time management and organizational skills. Must be detailed oriented with the ability to exercise independent judgment.
Interpersonal Effectiveness: Developed interpersonal skills, emotional intelligence, diplomacy, tact, conflict management, delegation skills, and diversity awareness. Ability to work effectively with sensitive and confidential material and sometimes emotionally charged matters.
Communication Skills: Good command of the English language. Second language is an asset but not required. Effective communication skills (oral, written, presentation), is an active listener, and effectively provides balanced feedback.
Customer Service & Organizational Awareness: Strong customer focus. Ability to build an engaging culture of quality, performance effectiveness and operational excellence through best practices, strong business and political acumen, collaboration and partnerships, as well as a positive employee, physician and community relations.
Self-Management: Effectively manages own time, conflicting priorities, self, stress, and professional development. Self-motivated and self-starter with ability work independently with limited supervision. Ability to work remotely effectively as required.
Must be able to work effectively in a fast-paced, multi-site environment with demonstrated ability to juggle competing priorities and demands from a variety of stakeholders and sites.
Computer Skills:
Proficiency in MS Office Word, Excel, Power Point, and Outlook required.
Travel: 0%
Standard Core Workdays/Hours: Monday to Friday 7:30 AM - 4:30 PM. Occasional overtime may be required, and weekend shifts based on location hours and operational needs.
#AONA
$16.9-28.2 hourly Auto-Apply 24d ago
Patient Care Coordinator/ Budtender - Johnson City, NY (Part-Time)
Vireo Health 4.2
Patient service representative job in Johnson City, TN
Who we are: At Vireo Health, we're not just another cannabis company-we're a movement. Founded by physicians and driven by innovation, we blend science, technology, and passion to create top-tier cannabis products and experiences. Our team of 500+ bold creators and trailblazers are shaping the future of the industry, and we want you to be part of it.
We take pride in being one of the most diverse and inclusive workplaces in cannabis, fostering a culture where everyone belongs. Through employee engagement, community events, and non-profit partnerships, we're building more than a business-we're building a community.
As we rapidly expand nationwide, we're looking for talented, driven, and passionate people to join us. If you're ready to turn your passion into a career, let's grow the future together.
What the role is about:
* Maintains and safeguards entrusted confidential information; maintains vigilance for patient medication safety.
* Assists customers with all aspects of preparing, setting up, and finalizing the dispensation process for medication as regulated by the office of medical cannabis.
* Completes CPC operational requirements by maintaining an organized workflow, verifying preparation, and labeling of medications, verifying order entries and charges.
* Utilizes computer systems and programs appropriately for daily operations such as patient communication, refill orders, making appointments and home deliveries. Facilitates thorough and accurate input of patient and provider demographic information in seed-to-sale software system.
* Maintains cash register and accountability for assigned drawer; completes opening/closing procedures as assigned.
* Complies with state law and all regulations and provides oversight for overall dispensary compliance under the supervision of a licensed pharmacist. Understands and stays up to date on state regulations pertaining to medical cannabis.
* Participates in recordkeeping and reporting necessary for State Compliance.
* Attends staff meetings, continuing education, as directed.
* Maintains safe and clean working environment by complying with custodial procedures, rules, and regulations. Must adhere to infection-control standards such as handwashing.
* Assists patients and caregivers through the dispensary process/experience.
* Educates patients on the proper use and storage of medical cannabis medications.
* Follows the Green Goods customers service model.
* Works with supervisors to set and accomplish goals.
* Completes opening/closing procedures as assigned.
* Responds to all patient communication platforms (Text, Emails, Voicemail, ETC.)
* Troubleshoots to solve patient issues regarding the usage of their cannabis products.
* Performs other duties as assigned.
What impact you'll make:
* A high school diploma and 1-3 years' experience in a retail environment
* Proficiency with MS Office required
* Experience working in a fast-paced retail setting is preferred.
* Excellent communication skills, verbal and written.
* Ability to work in a team environment, as well as independently.
* Ability to handle multiple tasks simultaneously.
* Ability to work in a fast-paced environment.
* Adaptable to change in the work environment.
* Must be able to stand for long periods.
* Flexible availability including but not limited to weekends and evenings.
Starting Union Pay: $18.50/hr
Why Choose Vireo:
Life's too short to work somewhere that doesn't ignite your passion. The cannabis industry is fast-paced, innovative, and full of opportunity-where science meets creativity, and wellness meets culture.
At Vireo Health, we're pioneering the future of cannabis with a team that's as dynamic as the industry itself. Here, you'll find a workplace that's collaborative, inclusive, and driven by HEART and purpose, where your work has a real impact on people's lives.
Whether you're cultivating the highest-quality plants, crafting cutting-edge products, or shaping unforgettable customer experiences, you'll be part of something bigger. If you're looking for a career that's exciting, meaningful, and full of growth, let's build the future of cannabis together.
A Growing Industry: Work at the leading tech company in the cannabis industry and help shape the future
Passionate Culture: Join a team that truly cares about the plant, the people, and the purpose behind what we do
Employee Perks: Enjoy competitive pay and benefits, paid time off and employee discounts
Making an Impact: We're committed to education, sustainability, and giving back to the communities we serve.
EEO Statement
Vireo Health, Inc. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. *******************
$18.5 hourly 20d ago
Patient Service Specialist (Watauga County)
Sisters of Mercy Urgent Care Dba Mercy Urgent Care
Patient service representative job in Boone, NC
Contribute to Western North Carolina's Healthcare Heritage
Join the lineage of healthcare excellence established by the Sisters of Mercy since 1900. At Mercy Urgent Care, we're continuously evolving to meet the needs of our community. With our new clinic opening in Boone, NC , here's your chance to be part of this enduring legacy.
Role Overview: PatientService Specialist
As a PatientService Specialist, you'll be the welcoming face of Mercy Urgent Care-providing excellent service, ensuring smooth clinic operations, and supporting patients every step of the way. From registration and insurance verification to compassionate communication, you'll play a key role in creating a positive patient experience.
Benefits: As a full-time team member, you'll enjoy:
403(b) with employer matching
Health benefits (medical, dental, vision)
Employee Assistance Program (EAP)
Volunteer Time Off (VTO) policy
Paid holidays and time off
Training and growth opportunities
What You'll Do:
Greet and register patients with warmth and professionalism
Verify insurance and process payments
Answer phones, route calls, and support patient inquiries
Maintain a welcoming and organized clinic environment
Ensure patient privacy and confidentiality at all times
What We're Looking For:
High school diploma or equivalent
1-2 years of healthcare or customer service experience
Strong computer, typing, and money-handling skills
Excellent communication and multitasking abilities
Positive, professional demeanor with compassion for all patients
Join a team where your skills are valued, your growth is supported, and your work truly makes a difference.
$32k-39k yearly est. Auto-Apply 60d+ ago
Medical Front Desk
New Life Medicine 4.3
Patient service representative job in Johnson City, TN
Required Qualifications:
18 years of age or older
Excellent Telephone Skills
Strong Verbal Communication
Microsoft Office proficient
Professional attitude and appearance
Patient Focus
Detail Oriented
Supply Management experience
Can handle stressful office environment
Front Desk Job Duties:
(a) Checking in and checking out patients
(b) Creating efficient workflow environment
(c) Accurately count money and place it in the drop safe
(d) Call patient no-shows within 15 minutes of missed appointments and reschedule appointments
(e) Answer the telephone in a timely manner
(f) Maintain safe and clean reception area by complying with procedures, rules, and regulations
(g) Monitor surroundings to ensure that all patients and vendors are attended to
(h) Complete prior authorizations and have them sent into the insurance companies within 24 hours of receiving the forms
(i) Have a friendly attitude with patients
(j) Take initiative to help others when needed
(k) Schedule appointments
Benefits
Major Medical, Dental, Vision, PTO, HSA, 401K and more!
***Other duties may be assigned by Office Manager
View all jobs at this company
$29k-35k yearly est. 8d ago
Patient Representative - Front Office
Envision Eye Care
Patient service representative job in Abingdon, VA
Join Envision Eye Care as a Full-Time PatientRepresentative - Front Office in Abingdon, VA, and become an integral part of a team that prioritizes patient satisfaction and eye health. This onsite role provides a unique opportunity to engage directly with patients, ensuring they feel welcomed and valued from the moment they step through our doors. Your contributions will be pivotal in maintaining a high-performance environment where collaboration and proactive communication thrive. This position offers the chance to work in a fast-paced and energetic setting, where your dedication to doing the right thing will positively impact the lives of those we serve. You'll develop strong relationships with a diverse patient base while honing your professional skills in the eye care industry.
You will be offered great benefits such as Medical, Dental, Vision, 401(k), Life Insurance, Health Savings Account, Competitive Salary, Paid Time Off, and Employee Discounts. Become a vital part of our mission to deliver exceptional eye care and help us envision a future of clear sight for everyone.
Day to day as a PatientRepresentative - Front Office
As a Full-Time PatientRepresentative - Front Office at Envision Eye Care, your daily expectations will involve a range of responsibilities aimed at providing exceptional patient experiences. You will greet patients warmly, manage appointment scheduling, and facilitate patient flow in a busy clinic environment. Managing phone inquiries and addressing patient concerns effectively will be crucial to your role. You will be responsible for updating patient records with accuracy and ensuring all necessary documentation is prepared for smooth consultations. Additionally, you will collaborate with medical staff to maintain a productive and organized front office, all while embodying our core values of respect and optimism.
Keeping the front office area tidy and professional will be part of your routine, prioritizing a welcoming atmosphere for every visitor. Your contributions will help in building a customer-focused environment that aligns with our mission and culture at Envision Eye Care.
Does this sound like you?
To thrive as a Full-Time PatientRepresentative - Front Office at Envision Eye Care, certain skills and attributes are essential. Strong interpersonal communication skills are vital for effectively engaging with patients, understanding their needs, and conveying important information clearly. You should possess exceptional organizational abilities to manage multiple tasks simultaneously while ensuring a seamless patient experience. Attention to detail is crucial for maintaining accurate patient records and managing appointments efficiently. Being able to problem-solve in real-time will help you address patient inquiries and resolve any issues that may arise.
A respectful and empathetic demeanor is necessary to foster trust and comfort among patients. Lastly, a proactive and optimistic mindset will allow you to contribute positively to the dynamic and energetic culture at Envision Eye Care, enabling you to adapt swiftly to the demands of a busy front office environment.
Our team needs you!
If you think this part-time job is a fit for what you are looking for, applying is a snap - just follow the instructions on this page. Good luck!
$25k-31k yearly est. 60d+ ago
Patient Services Specialist
Waycrosshealth
Patient service representative job in Marion, NC
Pay Range:
The primary responsibilities of PatientServices Specialist (PSS) to provide quality customer service by greeting the patient, collecting their information and payments in addition to scheduling appointments and maintaining medical records. Due to the different AON office layouts, the below responsibilities and tasks will be broken up or not based on size and skill in office.
Key Performance Areas:
Create and maintain patient charts within the EMR and billing systems for New and Hospital Consult Patients. Accurately record and communicate Hospital Consults to the appropriate physician. Responsible for all physician requests regarding schedule changes, patient appointments, etc. including maintaining all future schedules to adhere to physician preferences such as max number of patients, gaps between patients, canceling appointments etc. and fix any problems in advance. Responsible to work with physicians to assign new patients to appropriate clinician per office policy, if applicable. Keeps records of physician assignments, dates, and diagnoses, if applicable. Accurately and promptly check-in patients per clinic policy, collect and document payments, and verify demographic information is up to date. Collect or scan patient identification, patient chart photo and insurance cards. Prepare and work reports in accordance with AON and clinic protocols to ensure all patient care is accurate and timely. Schedule patient appointments including follow-ups, treatments, referrals, and outside testing ordered by the physician and provide to the patient in accordance with clinic policy. Prepare the clinic daily close deposit and documents. Balance the Cash drawer if applicable. Distribute documents to appropriate departments. Maintain E-Fax servers and distribute appropriately and/or accurately enter to patient chart as required. Fax or mail records requested by patients or outside physicians. Requests missing information for future appointments from facility or provider and has them faxed to the clinic then files record in chart.
Check-in Station (if applicable)
Check sign-in list as patients arrive for appointments. Promptly note patient's arrival in EMR system and note the patient's location to notify appropriate staff of patient's arrival. Verify the patient's identity according to AONS' Patient I.D. policy and either affixes the patient's name label on the patient's shoulder or hands the patient the label and ensures that he/she affixes the label on their shoulder area. Collect patient co-pays at time of sign-in and print or write a receipt and give to the patient. Notify Financial Counselor if patient is unable to make payment. Receipts are written or printed and given to patient. Post all payments in computer. Log payment on A/R sheets. Copy insurance cards and picture I.D. of all new patients. Be sure patient completes medical history forms and notify Financial Counselor of the arrival of the patient as needed. Verify information on the patient's demographic sheet. Have patient initial and date every 30 days and in January of every year. Answer telephone promptly and route calls or take messages as appropriate. Relay messages to the doctor on rounds. Responsible for taking phones off the answering service promptly at 9:00 a.m. and for switching calls to answering service at 5:00 p.m. Retrieve messages left with answering service/voice mail and distribute as necessary. Take hospital consult information and relay to physicians and Hospital Rounds Coordinator or other assigned person. Contact patients who do not keep appointment to determine reason and reschedule. Document the call and reason in patient's Onco/EMR. If patient cannot be reached by phone, send appropriate letter. Cancel missed appointments in computer to produce clean schedules at end of the workday. Forward sign-in sheets to the EDI Department at the corporate office. Schedule in computer or designated calendar, physician's meetings and drug representative's lunches. Give death certificate to physician for signature. Call funeral home when paperwork is completed. Run trial close each day. Fax appropriate information to the business office according to AON policy. Contact patients the day before their appointment to remind them of appointment time. Reschedule appointments as needed. Compile and distribute information sheets and discs for the PET Scanner in those offices where applicable.
Check-Out Station (if applicable)
Schedule follow-up appointments for clinic as directed by physician's orders and depart patients out of EMR system. Schedule outside testing, referrals to other physicians and hospital admissions as ordered by physicians, if applicable. Print out patient's list of appointments and explain each appointment, if applicable. If outside testing requires preparation, give the patient the preparation and non-prescription medication and explain process to patient/family member. Request and collect payment from patients as stated on A/R Report and/or computer. Notify financial counselor if patient is unable to make payment. Receipts are written or printed and given to patient. Post credit card payments in computer. Log payment on A/R sheets. Work with physician and nursing staff to establish manageable daily schedules. (i.e., know how many patients a physician can see in one day, and adjust schedule if necessary to alleviate patient load). Maintain schedules to be sure patients are rescheduled to accommodate physician's vacations, conferences, and personal appointments. Run trial close daily. Verify with office manager and fax to business office. Notifies financial counselor of any insurance change or STAT outside scheduling, or hospital admission. Answers phones promptly and routes calls or takes messages as appropriate. Balance cash drawer in a.m. and p.m. daily. Handles cash drawer according to AON procedure. Checks and maintains front staff and medical record query reports.
Medical Records Station if applicable
Assemble all new patient and Hospital Follow-Up (HFU) charts. Obtain pertinent information for patient's appointments by calling referring Doctor, hospital, labs, etc. Must verify all records received. (Depending on office operation, i.e. handled at other PSS station at some offices). Maintain fax machine with supplies. Distribute received faxes promptly. Open, sort, and distribute daily mail and any other reports delivered by lab facilities, home health agencies, etc. Empty courier box upon arrival and distribute interoffice mail promptly. Request from and distributes to outside physicians, correspondence, reports, test results on individual patients. This is accomplished through the medical records activity code in OncoEMR. Front staff activity as well as refer to doctor activity codes are also initiated by the AON physician of record. Medical records, refer to doctor and front staff reports are run daily and processed accordingly. Fax or mail records requested by patients or outside physicians. Send charts to corporate office for copying by outside copying company in response to subpoenas or other legal requests per policy. Answer telephones promptly and route calls or take messages as appropriate.Run daily close each day. Fax appropriate information to the business office
Fax Server if applicable
Checks fax server periodically throughout the day for new faxes to be filed. Always verifies date of birth before selecting account to file records. Deletes faxes once they have been labeled and filed correctly. Notifies Onco/EMR support or office manager to remove faxes that were filed incorrectly in patient's chart. Notifies Onco support or office manager when a procedure is missing from the Name/Subject drop down list to be added. Files all documents in the correct category and with the correct document Name/Subject.
Job Duties Common to all stations:
Provide support and understanding to our patients and their caregivers to create a friendly and welcoming environment. Graciously answer telephones promptly and route calls or document messages including voicemails as appropriate within the EMR. Activate and deactivate the answering service as required for clinic hours. Must understand and follow the policy for emergency calls Perform the tasks of other patientservices specialist stations that employee has been trained on. Will be expected to cover other stations for absences, lunches, vacations, etc. Comply with all Federal and State laws and regulations pertaining to patient care, patients' rights, safety, billing, privacy and collections. Adhere to all AON and departmental policies and procedures, including IT policies and procedures and disaster recovery plan. Assist in training other AON employees. Keep work area and records in a neat and orderly manner. Maintain all company equipment in a safe and working order. Maintain and ensure the confidentiality of all patient and employee information at all times in accordance to policy and HIPAA regulations. Will be expected to work at any AON location to help meet AON business needs.
Required Qualifications:
Education: High School Diploma; Associates degree a plus
Experience:
Minimally one year healthcare field. Physician office preferred.
Patient/Customer focused.
Attention to detail with strong ability to multitask.
Excellent interpersonal skills.
Strong communication skills with a wide variety of personalities.
Core Capabilities:
Analysis & Critical Thinking: Critical thinking skills including solid problem solving, analysis, decision-making, planning, time management and organizational skills. Must be detailed oriented with the ability to exercise independent judgment.
Interpersonal Effectiveness: Developed interpersonal skills, emotional intelligence, diplomacy, tact, conflict management, delegation skills, and diversity awareness. Ability to work effectively with sensitive and confidential material and sometimes emotionally charged matters.
Communication Skills: Good command of the English language. Second language is an asset but not required. Effective communication skills (oral, written, presentation), is an active listener, and effectively provides balanced feedback.
Customer Service & Organizational Awareness: Strong customer focus. Ability to build an engaging culture of quality, performance effectiveness and operational excellence through best practices, strong business and political acumen, collaboration and partnerships, as well as a positive employee, physician and community relations.
Self-Management: Effectively manages own time, conflicting priorities, self, stress, and professional development. Self-motivated and self-starter with ability work independently with limited supervision. Ability to work remotely effectively as required.
Must be able to work effectively in a fast-paced, multi-site environment with demonstrated ability to juggle competing priorities and demands from a variety of stakeholders and sites.
Computer Skills:
Proficiency in MS Office Word, Excel, Power Point, and Outlook required.
Travel: 0%
Standard Core Workdays/Hours: Monday to Friday 7:30 AM - 4:30 PM. Occasional overtime may be required, and weekend shifts based on location hours and operational needs.
#AONA
$32k-38k yearly est. Auto-Apply 24d ago
Patient Services Coordinator/Receptionist
Atlantic Vision Partners LLC 4.5
Patient service representative job in Bristol, TN
We're Looking For A Front Desk Receptionist To Join Our Team
Are you dependable, self motivated, highly detail-orientated, have great leadership skills and a passion for creating an exceptional patient experience? If you are looking for career satisfaction with a dynamic company, we have the opportunity for you!
At Atlantic Vision Partners, you'll find an amazing culture because we want our employees to love coming to work and do what they love - helping our patients see more clearly. We provide you with support, unlimited career growth opportunities and unmatched resources to do amazing work.
Come where you can flourish!
The ideal candidate will have at least 2 years of medical office/administrative experience and be able to perform multiple tasks such as welcoming clients to the clinis, handling calls, and checking our patients in and out. This team member will be instrumental in ensuring patients have the most memorable, positive experience at our clinic.
We offer an incredible benefit package that includes medical, dental, employer paid life insurance, 401k with an employer match, 2 weeks paid time off, paid holidays (plus many more).
Atlantic Vision Partners is an equal opportunity employer and strictly prohibits unlawful discrimination based upon an individual's race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, mental/physical disability, medical condition, marital status, veteran status, or any other characteristic protected by law.
$28k-32k yearly est. Auto-Apply 60d+ ago
Dental Centralized Scheduler
High Country Community Health 3.9
Patient service representative job in Boone, NC
Full-time Description
We are looking for a Centralized Scheduler that will be the liaison between the clinic staff and our current and potential patients. The successful candidate will be able to accept ownership for effectively solving patient issues, complaints and inquiries; keeping patient satisfaction at the core of every decision and behavior.
Responsibilities:
Provide an exceptional patient experience by ensuring that patients are scheduled properly and in a timely fashion
Prepare, maintain and monitor schedule for multiple providers
Fill cancelled/rescheduled appointments assuring schedule is full
Understand dental procedures and dental terminology for proper scheduling and treatment coordinating
Schedule and confirm patient appointments
Coordinate daily schedule with patient treatment needs and available treatment times
Answer incoming calls to include: new patient calls, emergencies, requesting records, and follow up
Work closely with clinical staff and other front office staff to assure smooth flow of patient care
Provide excellent customer service 100% of the time.
Determine type of service caller is seeking.
Verify dental insurance information
Understand insurance benefits to effectively educate patients on their dental benefits and communicate with Practice Manager.
Collect full and complete insurance information from caller utilizing the form provided by the dental billing manager.
Route all private insurance information to the dental billing specilist for verification indicating the date of the appointment.
Verify address, phone number, and potential need for updating annual registration paperwork, and schedule the paperwork appointment as needed.
Coordinate and schedule an interpreter if needed with follow-up notification to all appropriate staff.
Verify eligibility for a 6 month checkup (recall) prior to scheduling that type of appointment.
Be knowledgeable of the sliding fee schedule and acceptable proof of income.
Accurately inform callers without insurance or with limited Medicaid information on the slide and what is required for acceptable proof of income.
Be able to estimate dental fees for copay and treatment.
Repeating the phrase "this is only an estimate and may change based upon proof of income that is provide" is required during call.
Schedule the dental appointment with the dentist of record.
Repeat appointment date, time and location to caller 100% of the time.
Inform parent or legal guardian that they must be present at the first appointment or if annual registration is due.
Inform caller they will need to bring a list of their medications.
Place a note in the note box of the appointment regarding slide and insurance information.
Other duties as assigned.
Requirements
KNOWLEDGE, SKILLS AND ABILITIES:
Strong phone and verbal communication skills along with active listening.
Be customer service oriented and able to communicate with a pleasant demeanor at all times.
Must possess excellent organizational skills, strong attention to detail, be able to multitask and perform job duties in a timely manner.
Must have computer skills; be proficient with Microsoft office software. Experience with Dentrix or similar dental software desired.
Is team oriented and values diversity.
Dental experience preferred.
Has a commitment to personal excellence and customer service.
High School Diploma
Salary Description $16-$20
$23k-30k yearly est. 42d ago
Medical Front Desk-Lenoir, NC
Carolina ENT-Sinus and Allergy Center, P.A
Patient service representative job in Lenoir, NC
Description
The Front Desk PatientRepresentative at our office facilitates patient and visitor access to the practice for a wide variety of purposes. The Front Desk Representatives primary assignments may include, but not limited to greeting and registering patients, scheduling, and confirming appointments; acquiring and verifying patient demographics; scanning and insurance eligibility; communicating and collecting patient payments. Hours are Monday through Friday with varying start time for opening of 7:45am to 8:30am and ending time of 4:45pm to last patient leaves. Rotating Saturdays from 9am to 12pm at Hickory location only with other Team members.
RESPONSIBILITIES:
All of the following responsibilities separately or in any combination may be assigned to a Front Desk Representative from time-to-time. Other duties or projects within the scope of an employee's skills, training, experience and abilities may be assigned from time-to-time.
Patient & Visitor Reception:
Greet all patients and visitors in a courteous and timely manner; monitor reception wait times and facilitate patient needs; monitor reception area for cleanliness.
Provide registration information via forms or electronic to new and existing patients, assure accurate and timely entry of demographic and insurance information in accordance with registration policies and procedures.
Effectively communicate patient-related policies through forms, brochures, and direct communications with patients in a courteous and professional manner.
Collect patient co-pays, co-insurances, deductibles, and /or balances according to practice policy and procedures. Generate payment receipts and post payments to patient's account; defer patients to Supervisor or Administration as appropriate.
Create patient accounts and generate routing forms (charge ticket/encounter form) as required; communicate patient arrival to clinical staff.
Patient Check In/Out:
Post and/or confirm procedure and diagnostic codes in computer as needed to assure capture of all services provided, including lab, x-ray and other ancillary services.
Collect patient co-pays, co-insurances, deductibles and/or balances as may be defined by policy from time to time, or as directed; generate payment receipts and post payments to computer system. Balance cash drawer and create daily bank deposits.
Explain charges, payments, patient balances and insurance questions with patients as needed; Create payments as needed; defer patients to billing, Supervisor or Administration as appropriate.
Schedule office visit follow-up appointments as indicated; advise patients of scheduling process as needed for scheduling of lab, diagnostic, or outside physician office services.
Appointment Scheduling:
Field patient calls for appointments in a prompt, professional manner; schedule, cancel and re-schedule patient appointments in accordance with practice and physician policies and protocols.
Confirm patient office visits, labs, diagnostic testing and other ancillary service appointments. Communicate practice appointment procedures and patient payment expectations.
KNOWLEDGE, SKILLS, ABILITIES:
Basic knowledge of insurance.
Working knowledge of physician office practices and procedures.
Working knowledge of medical terminology and CPT/ICD coding in adult medicine.
Working knowledge of standard office equipment (computer, copier, fax, scanner, telephone).
Intermediate Mathematical skills.
Ability to work under pressure, meet deadlines and manage several tasks simultaneously.
Ability to maintain and follow confidentiality policies and guidelines.
Ability to establish and maintain effective working relationships with employees, clinical staff and physicians.
Ability to interact tactfully and courteously with patients, family members, and visitors in varied situations.
Ability to maintain professional behavior and promote a positive image of the practice.
Ability to understand verbal and written instructions.
Ability to work with minimal supervision.
PHYSICAL ENVIRONMENT/REQUIREMENTS:
Professional medical office setting without significant variation in temperature or lighting.
Performance of basic physical functions of finger dexterity, grasping, clearly understood speaking, hearing, sight (far and near to include data, figures and computer equipment), and repetitive motion.
Performance of primarily sedentary work, sitting for extensive periods of time; occasional lifting or moving of object weighing up to 20 pounds.
Must be able travel to satellite locations in Hickory, Morganton, and Lincolnton as needed.
Must be able to work 9am-12pm on Saturday in rotation with other Team members.
EDUCATION/EXPERIENCE:
High School diploma or GED is required.
1 year customer service experience preferred.
1 year of experience in medical office front desk check in/check out operations and working with insurance required.
$26k-33k yearly est. 60d+ ago
Front Office Coordinator
McLeod Centers for Wellbeing
Patient service representative job in Marion, NC
At McLeod Centers for Wellbeing, our mission is to build a foundation of healing and hope based on equity, education, and evidence-based practice for all communities. A nonprofit founded in 1969 in Charlotte, North Carolina, we have since grown to be one of the largest providers of comprehensive substance use disorder treatment in western North Carolina. From initial assessment to customized aftercare, McLeod Centers provides compassionate, steadfast support for our patients' journey to recovery. We are looking for passionate people to join our team!
McLeod Centers for Wellbeing is currently searching for a Full-Time Front Office Coordinator to work for our Marion MAT program in Marion, NC.
How will you help us achieve our mission? You will:
Greet and assist visitors in a professional and courteous manner.
Perform duties such as signing in guests, completing confidentiality agreements, and issuing visitor badges.
Take incoming calls; answer questions and redirect them, as appropriate.
Prepare and maintain patient records.
Manage appointment scheduling and maintain calendars.
Direct patients to the appropriate clinician for services.
Facilitate patient fee payments.
Balance the cash drawer at the end of each day and reconcile any discrepancies.
Verify Medicaid eligibility, as needed.
Handle incoming and outgoing mail and packages.
Assist with administrative tasks such as data entry, filing, scanning, and photocopying.
Order inventory, as needed.
Coordinate with other departments to ensure seamless communication and workflow.
Provide support to other team members, as needed.
What are the qualifications needed for this role?
We are looking for a minimum of a High School diploma or GED equivalent. Prior office administration experience, particularly in a healthcare setting with careful attention to patient confidentiality/HIPAA is strongly preferred.
What we offer you as an employee:
Employer Paid Benefits: Benefit from 100% employer-paid benefits including short and long-term disability, group-term life insurance, and an Employee Assistance Program.
Financial Security: Secure your future with a 401(k) plan, with company matches up to 3% after 90 days of employment.
Generous Leave Policies: Enjoy paid time off, sick leave accrual, and additional benefits such as bereavement, jury duty, and parent-child educational leave.
Holiday Benefits: Celebrate 9 paid observed holidays and receive 1 floating holiday to use at your convenience. You will also receive a paid day off during your birthday month as our way of recognizing and celebrating you as a valued member of our team.
PSLF Eligible: As an employee of a non-profit organization, you qualify for Public Student Loan Forgiveness to assist with your student loans.
Continuous Growth Opportunities: Invest in your professional development with ongoing support and free continuing education opportunities across multiple disciplines. We also offer top-tier individual and group clinical supervision for professionals seeking CADC and LCAS licensures.
*Fluent in Spanish? We offer an additional $1 per hour for bilingual candidates!
Research indicates that women and underrepresented groups tend to apply for jobs only when they believe they meet 100% of the qualifications. At McLeod Centers, we encourage you to challenge this statistic and apply. It's rare for anyone to meet every qualification. We look forward to hearing from you!
$24k-32k yearly est. Auto-Apply 55d ago
Patient Care Coordinator/ Budtender - Johnson City, NY (Full-Time)
Vireo Health 4.2
Patient service representative job in Johnson City, TN
Who we are: At Vireo Health, we're not just another cannabis company-we're a movement. Founded by physicians and driven by innovation, we blend science, technology, and passion to create top-tier cannabis products and experiences. Our team of 500+ bold creators and trailblazers are shaping the future of the industry, and we want you to be part of it.
We take pride in being one of the most diverse and inclusive workplaces in cannabis, fostering a culture where everyone belongs. Through employee engagement, community events, and non-profit partnerships, we're building more than a business-we're building a community.
As we rapidly expand nationwide, we're looking for talented, driven, and passionate people to join us. If you're ready to turn your passion into a career, let's grow the future together.
What the role is about:
* Maintains and safeguards entrusted confidential information; maintains vigilance for patient medication safety.
* Assists customers with all aspects of preparing, setting up, and finalizing the dispensation process for medication as regulated by the office of medical cannabis.
* Completes CPC operational requirements by maintaining an organized workflow, verifying preparation, and labeling of medications, verifying order entries and charges.
* Utilizes computer systems and programs appropriately for daily operations such as patient communication, refill orders, making appointments and home deliveries. Facilitates thorough and accurate input of patient and provider demographic information in seed-to-sale software system.
* Maintains cash register and accountability for assigned drawer; completes opening/closing procedures as assigned.
* Complies with state law and all regulations and provides oversight for overall dispensary compliance under the supervision of a licensed pharmacist. Understands and stays up to date on state regulations pertaining to medical cannabis.
* Participates in recordkeeping and reporting necessary for State Compliance.
* Attends staff meetings, continuing education, as directed.
* Maintains safe and clean working environment by complying with custodial procedures, rules, and regulations. Must adhere to infection-control standards such as handwashing.
* Assists patients and caregivers through the dispensary process/experience.
* Educates patients on the proper use and storage of medical cannabis medications.
* Follows the Green Goods customers service model.
* Works with supervisors to set and accomplish goals.
* Completes opening/closing procedures as assigned.
* Responds to all patient communication platforms (Text, Emails, Voicemail, ETC.)
* Troubleshoots to solve patient issues regarding the usage of their cannabis products.
* Performs other duties as assigned.
What impact you'll make:
* A high school diploma and 1-3 years' experience in a retail environment
* Proficiency with MS Office required
* Experience working in a fast-paced retail setting is preferred.
* Excellent communication skills, verbal and written.
* Ability to work in a team environment, as well as independently.
* Ability to handle multiple tasks simultaneously.
* Ability to work in a fast-paced environment.
* Adaptable to change in the work environment.
* Must be able to stand for long periods.
* Flexible availability including but not limited to weekends and evenings.
Starting Union Pay: $18.50/hr
Why Choose Vireo:
Life's too short to work somewhere that doesn't ignite your passion. The cannabis industry is fast-paced, innovative, and full of opportunity-where science meets creativity, and wellness meets culture.
At Vireo Health, we're pioneering the future of cannabis with a team that's as dynamic as the industry itself. Here, you'll find a workplace that's collaborative, inclusive, and driven by HEART and purpose, where your work has a real impact on people's lives.
Whether you're cultivating the highest-quality plants, crafting cutting-edge products, or shaping unforgettable customer experiences, you'll be part of something bigger. If you're looking for a career that's exciting, meaningful, and full of growth, let's build the future of cannabis together.
A Growing Industry: Work at the leading tech company in the cannabis industry and help shape the future
Passionate Culture: Join a team that truly cares about the plant, the people, and the purpose behind what we do
Employee Perks: Enjoy competitive pay and benefits, paid time off and employee discounts
Making an Impact: We're committed to education, sustainability, and giving back to the communities we serve.
EEO Statement
Vireo Health, Inc. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. *******************
$18.5 hourly 20d ago
Front Desk Coordinator - Johnson City, TN
The Joint 4.4
Patient service representative job in Johnson City, TN
Are you looking for a company you can grow your career with and advance in? Are you goal oriented, self-motivated & proactive by nature? Do you have a passion for health and wellness and love sales? If you have the drive, desire, and initiative to work with a world-class organization, we want to talk to you. At The Joint Chiropractic we provide world class service to every one of our patients, and we would like for you to join our caring team. Let us turn that passion for health and wellness and love of helping people, into a rewarding career. We have continued to advance the quality and availability of Chiropractic care in the Wellness industry.
Competitive Pay $12-$16/hr Depending on Experience
Monday - Tuesday 930a - 7p & Sundays
What we are looking for in YOU and YOUR skillset!
* Driven to climb the company ladder!
* Possess a winning attitude!
* Have a high school diploma or equivalent (GED).
* Complete transactions using point of sale software and ensure all patient accounts are current and accurate
* Have strong phone and computer skills.
* Have at least one year of previous Sales Experience.
* Participate in marketing/sales opportunities to help attract new patients into our clinics
* Be able to prioritize and perform multiple tasks.
* Educate Patients on wellness offerings and services
* Share personal Chiropractic experience and stories
* Work cohesively with others in a fun and fast-paced environment.
* Have a strong customer service orientation and be able to communicate effectively with members and patients.
* Manage the flow of patients through the clinic in an organized manner
Essential Responsibilities
* Providing excellent services to members and patients.
* The Wellness Coordinators primary responsibility is to gain memberships in order to meet sales goals.
* Greeting members and patients upon arrival. Checking members and patients in to see the Chiropractor.
* Answering phone calls.
* Re-engaging inactive members.
* Staying updated on membership options, packages and promotions.
* Recognizing and supporting team goals and creating and maintaining positive relationships with team members.
* Maintain the cleanliness of the clinic and organization of workspace
* Confident in presenting and selling memberships and visit packages
* Keeping management apprised of member concerns and following manager's policies, procedures and direction.
* Willingness to learn and grow
* Accepting constructive criticism in a positive manner and using it as a learning tool.
* Office management or marketing experience a plus!
* Able to stand and/or sit for long periods of time
* Able to lift up to 50 pounds
* Upholding The Joint Chiropractic's core values of TRUST, INTEGRITY, EXCELLENCE, RESPECT and ACCOUNTABILITY
About The Joint Chiropractic
The Joint Corp. revolutionized access to chiropractic care when it introduced its retail healthcare business model in 2010. Today, it is the nation's largest operator, manager and franchisor of chiropractic clinics through The Joint Chiropractic network. The company is making quality care convenient and affordable, while eliminating the need for insurance, for millions of patients seeking pain relief and ongoing wellness. With more than 700 locations nationwide and nearly 11 million patient visits annually, The Joint Chiropractic is a key leader in the chiropractic industry. Ranked number one on Forbes' 2022 America's Best Small Companies list, number three on Fortune's 100 Fastest-Growing Companies list and consistently named to Franchise Times "Top 400+ Franchises" and Entrepreneur's "Franchise 500" lists, The Joint Chiropractic is an innovative force, where healthcare meets retail. For more information, visit *****************
Business Structure
The Joint Corp. is a franchisor of clinics and an operator of clinics in certain states. In Arkansas, California, Colorado, District of Columbia, Florida, Illinois, Kansas, Kentucky, Maryland, Michigan, Minnesota, New Jersey, New York, North Carolina, Oregon, Pennsylvania, Rhode Island, South Dakota, Tennessee, Washington, West Virginia and Wyoming, The Joint Corp. and its franchisees provide management services to affiliated professional chiropractic practices.
You are applying to work with a franchisee of The Joint Corp. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set own terms of employment, including wage and benefit programs, which can vary between franchisees.
$12-16 hourly 26d ago
Patient Service Specialist (Watauga County)
Sisters of Mercy Urgent Care Dba Mercy Urgent Care
Patient service representative job in Boone, NC
Contribute to Western North Carolina's Healthcare Heritage
Join the lineage of healthcare excellence established by the Sisters of Mercy since 1900. At Mercy Urgent Care, we're continuously evolving to meet the needs of our community. With our new clinic opening in Boone, NC, here's your chance to be part of this enduring legacy.
Role Overview: PatientService Specialist
As a PatientService Specialist, you'll be the welcoming face of Mercy Urgent Care-providing excellent service, ensuring smooth clinic operations, and supporting patients every step of the way. From registration and insurance verification to compassionate communication, you'll play a key role in creating a positive patient experience.
Benefits: As a full-time team member, you'll enjoy:
403(b) with employer matching
Health benefits (medical, dental, vision)
Employee Assistance Program (EAP)
Volunteer Time Off (VTO) policy
Paid holidays and time off
Training and growth opportunities
What You'll Do:
Greet and register patients with warmth and professionalism
Verify insurance and process payments
Answer phones, route calls, and support patient inquiries
Maintain a welcoming and organized clinic environment
Ensure patient privacy and confidentiality at all times
What We're Looking For:
High school diploma or equivalent
1-2 years of healthcare or customer service experience
Strong computer, typing, and money-handling skills
Excellent communication and multitasking abilities
Positive, professional demeanor with compassion for all patients
Join a team where your skills are valued, your growth is supported, and your work truly makes a difference.
$32k-39k yearly est. Auto-Apply 60d+ ago
Patient Representative - Front Office
Envision Eye Care
Patient service representative job in Abingdon, VA
Job Description
Join Envision Eye Care as a Full-Time PatientRepresentative - Front Office in Abingdon, VA, and become an integral part of a team that prioritizes patient satisfaction and eye health. This onsite role provides a unique opportunity to engage directly with patients, ensuring they feel welcomed and valued from the moment they step through our doors. Your contributions will be pivotal in maintaining a high-performance environment where collaboration and proactive communication thrive. This position offers the chance to work in a fast-paced and energetic setting, where your dedication to doing the right thing will positively impact the lives of those we serve. You'll develop strong relationships with a diverse patient base while honing your professional skills in the eye care industry.
You will be offered great benefits such as Medical, Dental, Vision, 401(k), Life Insurance, Health Savings Account, Competitive Salary, Paid Time Off, and Employee Discounts. Become a vital part of our mission to deliver exceptional eye care and help us envision a future of clear sight for everyone.
Day to day as a PatientRepresentative - Front Office
As a Full-Time PatientRepresentative - Front Office at Envision Eye Care, your daily expectations will involve a range of responsibilities aimed at providing exceptional patient experiences. You will greet patients warmly, manage appointment scheduling, and facilitate patient flow in a busy clinic environment. Managing phone inquiries and addressing patient concerns effectively will be crucial to your role. You will be responsible for updating patient records with accuracy and ensuring all necessary documentation is prepared for smooth consultations. Additionally, you will collaborate with medical staff to maintain a productive and organized front office, all while embodying our core values of respect and optimism.
Keeping the front office area tidy and professional will be part of your routine, prioritizing a welcoming atmosphere for every visitor. Your contributions will help in building a customer-focused environment that aligns with our mission and culture at Envision Eye Care.
Does this sound like you?
To thrive as a Full-Time PatientRepresentative - Front Office at Envision Eye Care, certain skills and attributes are essential. Strong interpersonal communication skills are vital for effectively engaging with patients, understanding their needs, and conveying important information clearly. You should possess exceptional organizational abilities to manage multiple tasks simultaneously while ensuring a seamless patient experience. Attention to detail is crucial for maintaining accurate patient records and managing appointments efficiently. Being able to problem-solve in real-time will help you address patient inquiries and resolve any issues that may arise.
A respectful and empathetic demeanor is necessary to foster trust and comfort among patients. Lastly, a proactive and optimistic mindset will allow you to contribute positively to the dynamic and energetic culture at Envision Eye Care, enabling you to adapt swiftly to the demands of a busy front office environment.
Our team needs you!
If you think this part-time job is a fit for what you are looking for, applying is a snap - just follow the instructions on this page. Good luck!
$25k-31k yearly est. 21d ago
Dental Centralized Scheduler
High Country Community Health 3.9
Patient service representative job in Boone, NC
We are looking for a Centralized Scheduler that will be the liaison between the clinic staff and our current and potential patients. The successful candidate will be able to accept ownership for effectively solving patient issues, complaints and inquiries; keeping patient satisfaction at the core of every decision and behavior.
Responsibilities:
* Provide an exceptional patient experience by ensuring that patients are scheduled properly and in a timely fashion
* Prepare, maintain and monitor schedule for multiple providers
* Fill cancelled/rescheduled appointments assuring schedule is full
* Understand dental procedures and dental terminology for proper scheduling and treatment coordinating
* Schedule and confirm patient appointments
* Coordinate daily schedule with patient treatment needs and available treatment times
* Answer incoming calls to include: new patient calls, emergencies, requesting records, and follow up
* Work closely with clinical staff and other front office staff to assure smooth flow of patient care
* Provide excellent customer service 100% of the time.
* Determine type of service caller is seeking.
* Verify dental insurance information
* Understand insurance benefits to effectively educate patients on their dental benefits and communicate with Practice Manager.
* Collect full and complete insurance information from caller utilizing the form provided by the dental billing manager.
* Route all private insurance information to the dental billing specilist for verification indicating the date of the appointment.
* Verify address, phone number, and potential need for updating annual registration paperwork, and schedule the paperwork appointment as needed.
* Coordinate and schedule an interpreter if needed with follow-up notification to all appropriate staff.
* Verify eligibility for a 6 month checkup (recall) prior to scheduling that type of appointment.
* Be knowledgeable of the sliding fee schedule and acceptable proof of income.
* Accurately inform callers without insurance or with limited Medicaid information on the slide and what is required for acceptable proof of income.
* Be able to estimate dental fees for copay and treatment.
* Repeating the phrase "this is only an estimate and may change based upon proof of income that is provide" is required during call.
* Schedule the dental appointment with the dentist of record.
* Repeat appointment date, time and location to caller 100% of the time.
* Inform parent or legal guardian that they must be present at the first appointment or if annual registration is due.
* Inform caller they will need to bring a list of their medications.
* Place a note in the note box of the appointment regarding slide and insurance information.
* Other duties as assigned.
Requirements
KNOWLEDGE, SKILLS AND ABILITIES:
* Strong phone and verbal communication skills along with active listening.
* Be customer service oriented and able to communicate with a pleasant demeanor at all times.
* Must possess excellent organizational skills, strong attention to detail, be able to multitask and perform job duties in a timely manner.
* Must have computer skills; be proficient with Microsoft office software. Experience with Dentrix or similar dental software desired.
* Is team oriented and values diversity.
* Dental experience preferred.
* Has a commitment to personal excellence and customer service.
* High School Diploma
$23k-30k yearly est. 41d ago
Patient Service Representative
Zoll Lifevest
Patient service representative job in Norton, VA
Job Description
PatientServiceRepresentative (PSR)
Competitive fee for service
Flexibility - work around your schedule
Lifesaving medical technology
The Cardiac Management Solutions division of ZOLL Medical Corporation develops products to protect and manage cardiac patients, including the LifeVest wearable cardioverter defibrillator (WCD) and associated technologies.
Heart disease is the leading cause of death for both men and women in the U.S. At ZOLL, your services will help to ensure cardiac patients get the life-saving therapy they need. To date, the LifeVest has been worn by hundreds of thousands of patients and saved thousands of lives.
Preferred Candidates include (not limited to): RN, EMT, Paramedic, EMS, Firefighter, LPN, MA, Phlebotomy, RCIS, CVT, EKG Technician, etc. All candidates reviewed on an individual basis.
Summary Description:
The Cardiac Management Solutions division of ZOLL, manufacturer of the LifeVest , is seeking a PatientServiceRepresentative (PSR) in an independent contractor role to train patients on the use and care of LifeVest .
LifeVest is worn by patients at risk for sudden cardiac arrest (SCA), providing protection during their changing condition. It is lightweight and easy to wear, allowing patients to return to their common activities of daily living, while having the peace of mind that they are protected from SCA.
This is the perfect opportunity for the health professional with patient care and teaching experience to supplement his or her income. A typical LifeVest patient is in the hospital awaiting discharge, and the PatientServiceRepresentative sets up the equipment and trains the patient and caregivers on the use and care of the device. They also follow up with patients as needed to assure patient understanding and satisfaction. PSRs retain the flexibility to accept or decline assignments as their schedules dictate. Most assignments can be scheduled during free time - before/after work, and on days off.
Responsibilities:
Contact caregivers and family to schedule services
Willingness to accept assignments which could include daytime, evenings, and/or weekends.
Travel to patient's homes and health care facilities to provide services
Train the patient and other caregivers of patient (if applicable) in the use of LifeVest
Program LifeVest according to the prescribing physician's orders
Measure the patient and determine correct garment size
Review with patient, and have patient sign, all necessary paperwork applicable to the service.
Transmit signed copy of the Patient Agreement and WEAR Checklist to ZOLL within 24 hours of the assignment
Manage device and garment inventory
Disclose family relationship with any potential referral source
Qualifications:
Have 1 year patient care experience
Patient experience must be in a paid professional environment (not family caregiver)
Patient experience must be documented on resume
Completion of background check
Florida and Ohio candidates must complete a level 2 screening, fee not paid by ZOLL
Disclosure of personal NPI number (if applicable)
Valid driver's license and car insurance and/or valid state ID
Willingness to pay a $30 annual DME fee which is deducted from a completed Work Order
Willingness to pay for additional vendor credentialing (i.e. RepTrax) if needed geographically
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$30k-36k yearly est. 5d ago
Learn more about patient service representative jobs
How much does a patient service representative earn in Elizabethton, TN?
The average patient service representative in Elizabethton, TN earns between $25,000 and $37,000 annually. This compares to the national average patient service representative range of $27,000 to $38,000.
Average patient service representative salary in Elizabethton, TN
$30,000
What are the biggest employers of Patient Service Representatives in Elizabethton, TN?
The biggest employers of Patient Service Representatives in Elizabethton, TN are: