Representative VIP Services
Patient service representative job in Michigan City, IN
Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry.
Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.
Job Description
To provide VIP service and amenities to premium players. Support property and department marketing initiatives through guest service, telemarketing, and other tasks as directed.
Greet guests and provide information to preferred customers at the hotel or VIP Services desk.
Operate hotel reservation computer system to check guests in an out of hotel and accept payment.
Access computerized slot & pit tracking system as directed by casino marketing or other authorized management.
Follow proper phone etiquette and communicate effectively with hotel services and other staff.
Assist marketing departments with special events, tournaments, distributing VIP gifts, hosting special events and tournament parties.
Operate fax & copier machines for preferred customers.
Type accurately on a computer with a minimum speed of 30 wpm.
Prepare VIP Lounge: Make coffee, stock refrigerator, monitor lounge food and beverage and notify kitchen when replenishment is needed, unlock doors and drawers, keep work areas neat and clean.
Maintain inventory of amenity and office supplies.
Input information into spread sheets or cut comps as directed.
Possess ability to add, subtract, and audit accounts using a 10-key adding machine.
Handle money accurately following established procedures.
Possess knowledge of rates, room types, room availability, instructions for the day or week, hotel policies and procedures, and Sargent Key system.
Assist with telemarketing as directed by management.
Qualifications
2 years of casino experience or customer service experience preferred.
Good communication skills and ability to use a computer and adding machine required.
Additional Information
All your information will be kept confidential according to EEO guidelines.
Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.
Customer Service Representative (Part-Time)
Patient service representative job in Elkhart, IN
Customer Service Representatives are responsible for assisting Dayton Freight customers with a variety of inquires including freight pickup requests, rate quotes or freight charges, hot shipments, shipment tracing and appointments or special requests.
Responsibilities
* Assist the Service Center Manager
* Take and deliver messages for the Service Center Manager and Account Managers
* Provide assistance to Drivers
* Prepare bills of lading and delivery receipts
* Maintain excellent communication with external and internal customers as well as interline companies
May be asked to assist with:
* Payroll
* Data entry
* Freight reports
* Driver collect reports
* Billing and filling
Qualifications
* Skillful in Microsoft Office Programs
* Excellent keyboarding skills
* Has worked in a fast paced environment and has excellent attention to detail
* Experience with handling a high volume of phone calls
* Exceptional communication and customer service skills
Benefits
* Stable and growing organization
* Competitive weekly pay
* Quick advancement
* Customized training program
* Professional, positive and people-centered work environment
* Modern facilities
Auto-ApplyCustomer Service Representative
Patient service representative job in Elkhart, IN
As a Customer Service Representative, you will respond to customer inquiries by telephone, e-mail and/or walk-ins to provide inquiry or problem resolution. You will resolve mostly routine and some non-routine, more complex problems and communicates solution or requested information to the customer. You will analyze a customer's service needs and refer to other service or technical departments for follow up as needed.
**Responsibilities:**
+ Support customer base by answering questions, concerns, account inquiries as well as handling customer complaints.
+ Process payments for cash account customers.
+ Research and resolve customer problems, acting as the customer liaison between other departments when necessary.
+ Back-up support to sales counter with walk in and telephone inquiries.
**Qualifications:**
+ High School Degree or Equivalent required
+ Associates' Degree (U.S.)/College Diploma (Canada) preferred
+ 2-4 years of relevant experience
+ Solid interpersonal skills that allow one to work effectively in a diverse working environment
+ Able to effectively communicate both verbally and in writing
+ Able to work well under pressure
+ Strong attention to detail
+ Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times
+ Computer literate, including effective working skills of MS Word, Excel, and e-mail
\#LI-HD1
At Wesco, we build, connect, power and protect the world. As a leading provider of business-to-business distribution, logistics services and supply chain solutions, we create a world that you can depend on.
Our Company's greatest asset is our people. Wesco is committed to fostering a workplace where every individual is respected, valued, and empowered to succeed. We promote a culture that is grounded in teamwork and respect. With a workforce of over 20,000 people worldwide, we embrace the unique perspectives each person brings. Through comprehensive benefits (**************************************************************************** and active community engagement, we create an environment where every team member has the opportunity to thrive.
Learn more about Working at Wesco here (******************************************************************* and apply online today!
Founded in 1922 and headquartered in Pittsburgh, Wesco is a publicly traded (NYSE: WCC) FORTUNE 500 company.
_Wesco International, Inc., including its subsidiaries and affiliates ("Wesco") provides equal employment opportunities to all employees and applicants for employment. Employment decisions are made without regard to race, religion, color, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law. US applicants only, we are an Equal Opportunity Employer. _
_Los Angeles Unincorporated County Candidates Only: Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act._
Patient Service Rep/Front Desk
Patient service representative job in Elkhart, IN
The Front Desk is responsible for the first impression of our organization. Friendly, respectful and supportive interactions between our patients and other team members are required. Additionally, this position is responsible for appointment scheduling, handling fees for service and operating general office equipment.
Essential Functions:
* Greets patient(s) and offers assistance in a friendly and professional manner
* Assists the patient as necessary and/or directs the patient to the proper authority or correct department to address the individual's needs
* Answers incoming or transferred phone calls in a friendly and professional manner
* Responds to telephone inquiries as able and necessary, directs and announces calls to the correct department and/or takes and relays accurate, detailed messages to staff in a timely fashion
* Resolves or refers unresolved customer grievances to the appropriate designated department/person for further investigation and action plan resolution
* Schedules appointments for both new patients and for the routine, preventative care of established patients
* Efficiently operates office machines such as photocopier, fax, postage, scanner and personal computer
* Handles business transactions with accuracy and provides proper documentation for each transaction
* Records and verifies the personal/confidential information of patients
* Maintains and updates office supply logs
* Keeps work area and lobby clean and organized
* Trains new employees as requested or required
* Other duties as assigned
Knowledge, Skills and Abilities:
* Excellent communication skills; active listening as well as written and oral comprehension/communication skills; Gives full attention to what individuals are saying, understands the point being made, asks appropriate questions to gain better knowledge of situation(s) and repeats information to ensure understanding.
* Excellent customer service skills; actively seeks ways to assist individuals within the scope of assigned duties
* Good basic mathematical skills; uses a calculator or other means to accurately figure all transactions
* Good computer skills; Outlook, Windows, Microsoft Office applications; EMR exposure preferred
* Good time management skills; self-evaluates the use of time and understands how others may be affected
* Cultural diversity awareness and skills; respects all people regardless of race, nationality or social standing
* Ability to work independently (self-motivating) and as part of a team
* Ability to multi-task; comfortable in a fast-paced environment
* Ability to build and maintain effective working relationships with co-workers, providers, managers, patients and vendors
* Problem sensitivity skills; empathetic/understanding
* Deductive Reasoning and problem-solving skills
* Organized and detail-oriented
* Bilingual (Spanish/English) language skills are preferred
Education, Experience and Licensure:
* High School Diploma or equivalent (GED) required
* 2 to 3 years' experience in a professional office environment preferred
Physical Demands:
* May sit and/or stand for long periods of time
* Must be able to see and hear within normal range with or without correction device(s)
* Dexterity and hand to eye coordination as normally associated with operating office equipment, computers and telephones
Work Environment:
Professional, fast-paced office work environment
Patient Care Coordinator
Patient service representative job in Warsaw, IN
Patient Care Coordinators are responsible for providing exceptional service by welcoming our patients and ensuring all check-in and checkout processes are completed.
Acknowledge and greets patients, customer, and vendors as they walk into the practice, in a friendly and welcoming manner
Answers and responds to telephone inquiries in a professional and timely manner
Schedules appointments
Gathers patients and insurance information
Verifies and enters patient demographics into EMR ensuring all fields are complete
Verifies vision and medical insurance information and enters EMR
Maintains a clear understanding of insurance plans and is able to communicate insurance information to the patients
Pulls schedules to ensure insurance eligibility prior to patient appointment and ensures files are complete
Prepare insurance claims and run reports to ensure all charges are billed and filed
Print and prepare forms for patients visit
Collects and documents all charges, co-pays, and payments into EMR
Allocates balances to insurance as needed
Always maintains a clean workspace
Practices economy in the use of _me, equipment, and supplies
Performs other duties as needed and as assigned by manager
Bill of Material
Patient service representative job in Middlebury, IN
Winnebago Industries is a leading manufacturer of outdoor lifestyle products under the iconic Winnebago, Grand Design, Chris-Craft, Newmar, and Barletta Boats brands. Our 6,300+ team members across Iowa, Indiana, Minnesota, and Florida deliver on our vision to be the trusted leader in outdoor lifestyle solutions by providing unmatched innovation, quality, and service in the industries we engage.
We believe our employees are our most valuable asset, and we are committed to providing a safe and engaging environment where you can be passionate about the work you do and have opportunities to learn and grow.
Primary Objective of Position: Manage and oversee the Bill of Material (BOM) process for respective product lines. Work closely with the Product, Purchasing, Operations, and Customer Service departments.
Key Areas of Responsibility
* Create, set up, and maintain an accurate BOM based on engineering prints and product information for new models, assemblies, or features
* Conduct BOM audits to monitor accuracy
* Identify and search for appropriate parts and assemblies
* Reconcile the BOM with the Purchasing page prior to release
* Add BOM portion to the AX configurator
* Create and maintain all part numbers requested by purchasing/engineering/parts & service
* Update Active BOM's through PCN changes, plant requests and print updates
* Partake in all BOM, AX and training related to the BOM position
* Perform numerical calculations and work with details. Requires the ability to read and understand blueprints.
* Assist with Work in Process inventory
* Provide BOM related support for Product Development, Engineering, Customer Service and Design
* Monthly valuation of Cost of Goods Sold
* Analyze/explain monthly cost differentials and develop/implement cost saving initiatives
* Assist in set up and audit of plant inventories
Education & Experience
* High School Diploma
* Proficient with Microsoft Office (Word, Excel, Outlook) and Database Managed Software
* AX Dynamics experience preferred, but not required
* Able to work independently as well as with a team
* Experience in a fast-paced environment and multitasking is a plus
* Read engineering prints a plus
* 1-2 years related experience in RV manufacturing environment preferred
Physical Demands
* Ability to work early hours with flexible schedule as needed
* Office sitting and standing environment
* Able to move in and around an RV on the production floor to look for component part use/application
* Position may require sitting for long periods of time
* Keyboarding
At Winnebago, we believe ALL people are leaders and hold each other accountable to high expectations.
Leadership Expectations:
* Connect with Purpose
* Be inclusive; seek out different perspectives.
* Focus on the Customer; put yourself in the customer's shoes.
* Communicate Clearly; say what needs to be said and listen.
* Execute with Excellence
* Explore Possibilities; ask, "What if?" and embrace new ideas.
* Set Direction; prioritize, plan, and align; balance thinking and action.
* Drive Results; get the right things done; work with a sense of urgency.
* Build the Future
* Transform the Road Ahead; anticipate opportunities; seek new opportunities for continuous improvement.
* Navigate Change; be agile and flexible; take on new challenges.
* Inspire Growth; help each other improve; commit to personal development.
If you are the right candidate for this position, as a Winnebago Team Member you will be eligible for the following benefits:
* Medical, Dental, Vision, Group Life Insurance, Accidental Injury, Critical Illness, Short & Long-Term Disability
* Health Savings Account (HSA)
* Flexible Spending Account (FSA)
* 401(k) with match
* Employee Stock Purchase Program
* Tuition Reimbursement
* Holiday and Vacation Pay
Winnebago Towables is an Equal Opportunity Employer.
Patient Service Rep
Patient service representative job in Mishawaka, IN
Job Details Mishawaka - Mishawaka, IN Full Time High School None Day Health CareDescription
As a Patient Service Representative, you will be checking patients in and out of their appointments, verifying insurance, accepting payments, and scheduling for new appointments. This position works closely with the other Patient Service Representatives and reports to the Assistant Site Operations Director.
JOB RESPONSIBILITIES:
Greets public, staff, and others in a professional and courteous manner.
Schedules patients and checks them in and out for their appointments.
Verifies and updates insurance information at every patient visit.
Receives, screens and routes calls to appropriate destination.
Accepts payments, issues receipts, and updates journal as needed.
Coordinates with providers on patient prescription refills as needed.
Registers new patients in accordance with policies and procedures.
Runs Automatic Eligibility Verifications.
Follows up with Voice mail messages and setting appointments.
Maintains general knowledge of HealthLinc Patient Resources.
All HealthLinc staff is committed to engage in quality improvement initiatives that align with and support Patient-Centered Medical Home (PCMH).
Performs other duties as assigned.
Level 2 (in addition to above)
Generates patient demographic sheet and route slip for each medical visit.
Posts patient payments for Medical/Dental.
Performs financial intakes on all referred patients as needed.
Level 3 (in addition to above)
Closes medical/dental encounters daily.
Qualifications
REQUIRED QUALIFICATIONS:
Education/Training
High School diploma or equivalent
Experience
At least 1-3 years of healthcare administrative experience (not required but highly preferred)
Skills/Job Requirement
Strong customer service skills
Excellent written and verbal communication skills
Proven ability to work well in a team environment
Basic math skills needed to process simple payments
Strong organizational and time management skills
Ability to remain flexible and adaptable
Technology Skills
Computer and software skills (Freesia, EHR, Online Sources, etc.)
Multi-line telephone and other office equipment such as printers, fax machines, etc.
DIRECT SUPERVISION:
N/A
REQUIRED TRAININGS:
All assigned Relias training
Patient Services Representative
Patient service representative job in Granger, IN
Do you pride yourself on your attention to detail? Are you energized and inspired when caring for others? Our Patient Services team serve as the welcoming committee for our patients, greeting them upon arrival, and collecting the necessary information for their visit. They also support the financial success of our practice by handling patient accounts, collecting patient copays, and filing insurance claims. Prior office experience is beneficial, but not required, as we have a comprehensive training program. If you pride yourself on a positive attitude and a patient-focused experience, we invite you to bring your unique talents and join our team! The Patient Services Representative facilitates communication between patients and doctors, clinical staff, and administrative staff, and acts as the liaison between patients, insurance companies, and the Central Billing department. Responsibilities include verifying insurance, obtaining pre-authorizations, checking patients in and out, scheduling appointments, answering phones, triage, responding to patient inquiries, and maintaining charts. WHAT WE OFFER:
Starting wage is based on previous experience
6.5 paid holidays per year
Approximately 10 days of PTO within first year
Full slate of benefits to include health, dental, vision, and 401k
Growth and wage increase through company paid certification program
ESSENTIAL RESPONSIBILITIES:
Greet patients in a friendly, professional manner
Answer phone calls, schedule appointments, assist in patient communications and recalls
Respond to patient inquiries about billing, procedures, policies and available services
Prepare patient chart prior to appointment and complete upon patient arrival
Efficiently process patients through check out by verifying chart documentation and insurance information, accepting and posting payments, preparing and filing clean claims, authorizing insurance and billing, scheduling referrals, and accurately entering corresponding data into EHR
Perform end of day tasks, including balancing cash drawer, processing daily deposits, evaluating data from various reports, and submitting essential reports
Monitor patient flow throughout the office, properly communicating delays
Provide a safe and clean office environment
Perform other duties and assume various responsibilities as determined by the office manager and doctor(s)
PHYSICAL DEMANDS AND WORK ENVIRONMENT (per ADA guidelines):
Physical Activity: Standing, Walking, Stooping, Grasping, Typing, and Manual dexterity. The worker is required to have visual and verbal acuity to determine the accuracy, neatness, and thoroughness of the work assigned.
Physical Requirements: Must be able to lift up to 15 pounds on a regular basis from floor to waist, 5 pounds from waist to shoulder, and 5 pounds from shoulder to overhead.
Work Environment: Professional medical office environment.
Patient Care Representative
Patient service representative job in Elkhart, IN
This is Full-Time Patient Care Representative role.
42 North Dental is committed to helping our supported practices provide quality dental care and exceptional patient care. To achieve this requires a commitment to securing and supporting the best and brightest - employees who share our vision and culture.
Become part of a team approach to providing excellence in comprehensive dental care with a focus on quality, service and patient satisfaction. The Patient Care Representative (Dental Receptionist) will provide administrative support to facilitate the relationship between our patients and dentists. With a focus on exceptional patient service, the Dental Receptionist is the front line to patient communication, assisting the patient in the necessary administrative functions of dental care.
Responsibilities
Interact with patients in a positive professional manner via telephone and in person
Schedule and confirm appointments
Review and educate patients on treatment plans and financial responsibilities
Accurately confirm insurance benefits, communicate and collect patient payment obligations.
Maintain and manage patient records from initial forms and paperwork through billing procedures with accurate data entry of all patient information
Respond to and reply to requests for information
Maintain strict compliance to HIPPA and patient privacy
Perform other related job duties as assigned
Qualifications
Excellent customer service skills
Clear speaking and telephone voice
Positive attitude and energetic personality
Comfortable in computerized environment
Ability to multitask
Auto-ApplyPatient Service Representative - ICC & OB/GYN - Full Time
Patient service representative job in South Bend, IN
Department: Immediate Care Center & OB/GYN
Hours: Full-Time; 40 Hours Weekly
Join Our Team at The South Bend Clinic!
At The South Bend Clinic, we strive for excellence-not just good enough. Every day, our dedicated team shows up inspired to exceed expectations, recognizing and celebrating the remarkable in everyone we encounter-inside and outside our workplace.
We're more than a healthcare provider; we're a partner in helping people live happier, healthier lives. We seek team members who share our relentless passion and pride for making a meaningful impact. We invest in your personal and professional growth, empowering you to fulfill your purpose and leave your mark.
Why Choose The South Bend Clinic?
We're committed to supporting our team members in every aspect of their lives with holistic benefits designed to help you thrive:
Financial Wellness:
Daily Pay: Access your earned wages when you need them.
Tuition Reimbursement: Up to $5,250 per year to support your education.
401(k) Match: Plan for your future with our competitive matching program.
3-Year Vesting: Achieve full ownership of your retirement contributions in just three years.
Health & Well-Being:
Comprehensive medical and prescription coverage, including 100% coverage (after deductible) when using a Duly provider.
Pet Health Coverage: Because your furry friends matter too.
Work-Life Balance:
Paid Volunteer Time: 40 hours of paid time off annually to give back to your community.
Parental Leave: 12 weeks of 100% paid parental leave, plus adoption and surrogacy financial benefits for non-physician team members.
Inclusive Culture:
A workplace that prioritizes Diversity, Equity, and Inclusion (DEI) and is dedicated to making a positive social impact.
Responsibilities
Greets and welcomes patients/guests in person and/or on the phone in a professional, respectful, confidential manner.
Utilizes computer system accurately/efficiently for patient registration, appointment scheduling, charge posting.
Utilizes all functions of phone system in directing calls to appropriate staff or service areas, ensuring minimal transfers.
Documentation is thorough, objective, concise, and follows appropriate legal guidelines.
Communicates effectively with patients, staff, physicians, and other service areas, with professionalism and appropriate follow through, utilizing telephone, computer, and fax.
Accurately and discreetly schedules, reschedules, cancels, and/or confirms patient appointments with provider per department protocols.
Follows SBC Service Reimbursement Policies and utilizes up-to-date coding information.
Accurately and consistently performs cashier functions, including collection of patient-owed dollars and balancing the cash drawer.
Observes department conditions and activities taking appropriate action to deliver a positive patient experience.
Exhibits computer systems knowledge and proficiency as necessary to perform job functions.
Demonstrates the attitudes and behaviors of The South Bend Clinic Service Standards.
Performs other duties as assigned when appropriate.
Adheres to HIPAA guidelines set forth in Clinic policies and procedures.
Additional Responsibilities (Other departments as required)
Develops, pulls, and retrieves charts in a timely manner for surgery scheduling.
Responsible for completeness and accuracy of patient record. Files all patient records once complete while maintaining chart order.
Prepares new patient charts.
Communicates with Business Office patient information required for billing.
Cross trains with surgery scheduling.
Maintains good working relationships with all contacts.
Qualifications
Education/Certification/License:
High school diploma or equivalent is required.
CPR certification is preferred.
Knowledge, Skills, and Abilities:
Must be a team player, professional, comfortable with computers and be customer service oriented.
Excellent phone, people and organizational skills.
Ability to pay attention to detail and efficiently multi-task in a highly productive clinical setting.
Auto-ApplyPatient Service Representative
Patient service representative job in South Bend, IN
Patient Service Representative (PSR)
!
Preferred Candidates include (not limited to): RN, EMT, Paramedic, EMS, Firefighter, PA, MA, Phlebotomy, RCIS, CVT, EKG Technician, etc. All candidates reviewed on an individual basis.
Summary Description:
ZOLL, manufacturer of the LifeVest wearable defibrillator, is seeking a Patient Service Representative as an independent contract worker to train patients on the use of the LifeVest.
The LifeVest wearable defibrillator is worn by patients at risk for sudden cardiac arrest (SCA), providing protection during their changing condition. It is lightweight and easy to wear, allowing patients to return to their common activities of daily living, while having the peace of mind that they are protected from SCA.
This is the perfect opportunity for the health professional with patient care and teaching experience to supplement his or her income. A typical LifeVest patient is in the hospital awaiting discharge, and the PSR sets up the equipment and trains the patient and caregivers on the LifeVest. They also follow up with patients as needed to assure patient understanding and satisfaction. PSRs retain the flexibility to accept or decline assignments as their schedules dictate. Most assignments can be scheduled during free time - before/after work, and on days off.
Responsibilities:
Manage equipment & garment inventory
Contact caregivers and family to schedule fittings
Available, willing and able to conduct evening and weekend activities
Willing to travel to patient's homes for fittings or follow up visits
Disclose their family relationship with any potential referral source
Program equipment according to the prescribing physician's orders
Measure the patient and determine correct garment size
Train the patient & other caregivers in the use of the LifeVest
Have the patient sign a Patient Agreement & WEAR Checklist
Fax the signed copy of the Patient Agreement & WEAR Checklist to ZOLL within 24 hours of the assignment
Qualifications:
Have 1 year patient care experience
Patient experience must be professional (not family caregiver)
Patient experience must be documented on resume
Disclose personal NPI number (if applicable)
Have a valid driver's license and car insurance
Willing to pay for additional training and vendor credentials (i.e. DME/RepTrax), fees not paid by ZOLL
Auto-ApplyPatient Access Rep
Patient service representative job in Elkhart, IN
Reports to the Supervisor or Manager. Follows established Beacon policies and procedures to admit and register patients for services in a professional and courteous manner. Completes the pre-registration, registration, Completes insurance verification and must be able to accurately decipher eligibility responses and relay that information back to the patient. Document processes which involve communicating with patients and insurance companies. Collects applicable co-payments, deductibles, and obtains insurance information from the patient. Verifies insurance benefits, posts applicable co-payments, deductibles, and performs daily cash balancing procedures. Obtains all required signatures on paperwork and performs clerical duties as necessary.
MISSION, VALUES and SERVICE GOALS
* MISSION: We deliver outstanding care, inspire health, and connect with heart.
* VALUES: Trust. Respect. Integrity. Compassion.
* SERVICE GOALS: Personally connect. Keep everyone informed. Be on their team.
Registration/Pre-Registration/Patient Check In
* Effectively incorporates add on procedures in an efficient and timely manner.
* Enters patient name, arrival time, appointment time, procedure and any pertinent information into the Pager system to ensure the location of the patient is visible to everyone in the department. This allows collection of daily statistical date for quality assurance directly related to patient waiting times.
* Using PHS and the daily schedules, identifies both pre-registered and non pre-registered patients with appointments.
* Verifies patient demographics in PHS, prints/reviews check in itinerary for alerts, reviews orders for completeness and checks in pre-registered patients accurately and quickly.
* At the point of pre-registration identifies the next scheduled patient to call using the electronic call list. Accurately marks the patient in the call list indicating the pre-registration is complete or enters a time to call the patient back.
* At the point of registration obtains identification, demographic and insurance information and ensures the correct patient type, medical service, procedure and accommodation codes are entered into the hospital registration system.
* Verifies and updates all information as appropriate. Accurately identifies pre-registers patients for specific departments and completes pre-registration packets.
* Requests copies of the insurance card(s) and driver's license or other government picture ID to confirm the insurance and identification of the patient.
* Verifies the patient's insurance eligibility and obtains coverage information from the R1 insurance verification tool and uses the information to confirm the correct insurance plan was entered into STAR Navigator.
* Accurately identifies co-pays, co-insurance, and/or patient deductibles in the R1 insurance tool which includes entering the correct procedure and reading the notes entered that may identify partial payments agreed upon between the patient and financial counselor.
* Once payment is determined and entered into RevSpring, the registrar is responsible for generating a receipt of payment and entering payment information into the R1 tool.
* Checks Medicare Medical Necessity software prior to ordering outpatient testing and produces an ABN when appropriate.
* Completes the Medicare Secondary Payer Questionnaire to meet Medicare compliance guidelines.
* Provides the Important Message from Medicare form for all inpatient admissions who are insured by Medicare or a Medicare Replacement policy.
* Provides the Medicare Outpatient Observation Notice from Medicare for all observation admissions who are insured by Medicare or a Medicare Replacement policy.
* Prints orders from Care Ready as needed.
* Reviews physician orders for completeness to meet HIM guidelines and places orders for outpatient services in an accurate and timely manner.
* Assists patients in obtaining an order when one was not sent or requesting a complete order when needed.
* Documents that privacy notices are given to ensure HIPAA compliance.
* Protects patient confidentiality when handling orders and check in documents.
* Obtains signatures for the hospital consent to treat, privacy notices and all other necessary forms.
* Scans signature pages, insurance cards, photo ID and order into the electronic patient folder for ease of access and protection from identity theft.
* Uses double identifiers to accurately identify the patient before placing the hospital patient identification band on the patient.
Bed Control
* Cheerfully handles all incoming phone calls and helps answers questions or directs the caller to the appropriate area.
* Routinely checks the bed control inbox and completes patient type changes in a timely manner.
* Converts pre-registered patient packets to the correct patient type at midnight on the day of procedure, ensures all of the documents are printed and finalizes the pre-registration packet for ease of check in when the patient arrives.
* Using established guidelines makes bed transfers and maintains a listing of daily admissions.
* Keeps a daily calendar of planned admissions and special accommodation requirements.
* Updates attending physicians for the hospitalist program accurately and in a timely manner as requested.
Order Management
* Prints reports from PHS for next day scheduled outpatient procedures and produces a copy of the order from Care Ready or Cerner.
* Completes the order in Care Ready to preserve the integrity of the files and prevent wrong tests from being performed.
* Proactively checks the PHS schedule to ensure we have received orders for all next day scheduled outpatient procedures and faxes/phones the physician practice a request for any next day orders not yet received.
* Maintains orders alphabetically for easy retrieval at the point of patient check in.
* Processes reports from PHS to identify cancellations, no shows and rescheduled exams to ensure that scheduling information is continually updated and cancelled pre-registered accounts are processed in a timely manner.
* Faxes a request for new standing orders prior to the one year expiration date.
* Fields all incoming calls routed from the front desk to help trouble shoot issues with orders and patients.
Team Leader
* Effectively helps to implement department policies & procedures and changes as needed.
* Acts as a positive role model during training, and contributes to the success of each trainee. Gives positive feedback and shows constructive ways to aid in the learning process.
* Continues to act as a mentor to help all staff succeed, especially new staff members.
* Takes pride in being a team leader, and shows the ability to work through problems in a positive way.
* Knowledgeable of all positions in the department and able to cover open positions when needed.
* Using Active Staffer schedules department staff ensuring equitable work and staff distribution and adjusts staffing to meet volume, to assure minimum overtime and use of people providing enough staff to meet the standard of service.
* Ensures that department meeting minutes are completed and emailed to the department in a timely manner.
* Follows and upholds department and hospital policies while serving as a positive example for staff.
* Addresses issues as they arise and uses the code of mutual respect in handling them.
* Embrace a team environment and helps others to join and participate in this environment by example and encouragement.
* Must be able to set clear expectations and have strong leadership skills.
Communication/Working Relationships/Training
* Cheerfully greets patients, family members and visitors and makes every effort to ensure that they are processed or directed to the appropriate area in a timely manner.
* Answers questions and gives information based on department and hospital guidelines.
* Notifies departments when there are delays or late appointments, and keeps patients informed of wait times.
* Completes all mandatory in-services in a timely manner and attends scheduled departmental meetings.
* Routinely exhibits courtesy and respect when dealing with others.
* Answers all incoming calls within three rings, and ensures that standard departmental protocols are used when placing calls to physicians, hospital departments and other facilities to facilitate patient's care.
* Communicates identified problems to appropriate supervisory personnel and participates in corrective actions.
* Anticipates needs of co-workers and department and responds appropriately. Keeps up with changing needs and requirement of job.
ORGANIZATIONAL RESPONSIBILITIES
Associate complies with the following organizational requirements:
* Attends and participates in department meetings and is accountable for all information shared.
* Completes mandatory education, annual competencies and department specific education within established timeframes.
* Completes annual employee health requirements within established timeframes.
* Maintains license/certification, registration in good standing throughout fiscal year.
* Direct patient care providers are required to maintain current BCLS (CPR) and other certifications as required by position/department.
* Consistently utilizes appropriate universal precautions, protective equipment, and ergonomic techniques to protect patient and self.
* Adheres to regulatory agency requirements, survey process and compliance.
* Complies with established organization and department policies.
* Available to work overtime in addition to working additional or other shifts and schedules when required.
Commitment to Beacon's six-point Operating System, referred to as The Beacon Way:
* Leverage innovation everywhere.
* Cultivate human talent.
* Embrace performance improvement.
* Build greatness through accountability.
* Use information to improve and advance.
* Communicate clearly and continuously.
Education and Experience
* The knowledge, skills and abilities as indicated below are acquired through the successful completion of a high school diploma or equivalent is preferred. Must be a minimum of 17 years of age. A minimum of one year of previous clerical/computer experience is preferred. A medical terminology course must be successfully completed during the first year of employment. Additional college-level courses in the area of medical practices are desired. CHAA certification and/or CMA certification is highly preferred.
Knowledge & Skills
* Requires basic office and keyboarding skills (with the ability to type a minimum of 40 wpm) and the ability to use designated reference materials and office equipment (i.e., computer, printer, fax machine, calculator, etc.).
* Requires effective telephone skills (for example, to accurately take and relay information about patient and physician orders).
* Demonstrates proficient computer skills (i.e., data entry, word processing and spreadsheets). Requires the ability to use multiple databases (such as Star Navigator, Cerner, Rev Spring, Indiana Medicaid Portal, R1 Insurance Verification Tool, WebForm Imprint, PHS, PCA, pager system and Insurance Rolodex).
* Requires a complete understanding of Point of Service Collections. Specifically, must understand why it is necessary and must be able to effectively communicate this to the Beacon patient community as needed.
* Requires basic knowledge of medical terminology, private insurance coverage (and managed care).
* Demonstrates the interpersonal skills necessary to interact effectively with patients from various backgrounds in a professional, enthusiastic, courteous, friendly, caring and sincere manner. Also demonstrates the ability to maintain effective working relationships with other departments, physicians and their office staff.
* Demonstrates the verbal communication skills needed to communicate in a clear and effective manner when conducting patient interviews, answering patients' questions and communicating with other departments and physician offices.
* Good listening skills are required. Sensitivity to individuals who do not speak English as their first language is expected.
* Requires the ability to strictly follow Beacon's policy on confidentiality. Also requires the ability to be aware of the need to lower one's voice in certain situations.
* Requires ability to utilize good judgment and maintain one's composure in stressful situations.
* Requires basic math skills needed to make change when taking Point of Service payments.
Working Conditions
* Works in a patient care area with possible exposure to biohazards.
* Requires a flexible work schedule (including evenings, nights, weekends and holidays) that meets the needs of the department.
* Must be effective in a quality-focused, multi-priority environment that frequently deals with stressful situations and promptly completes accurate registrations.
Physical Demands
* Requires the physical ability and stamina (i.e., to walk moderate distances, climb stairs, lift up to 25lbs, reach, bend, stoop, twist etc.) to perform the essential functions of the position.
Patient Services Representative Float
Patient service representative job in Goshen, IN
reports to work in all of the Goshen Physicians office settings in a float capacity. Promotes exceptional customer relations at all times, whether in person or on the phone, extending a positive, cooperative and supportive service to patients, families and fellow colleagues. Obtains financial/demographic/medical information in a complete, accurate manner and enters data into the electronic medical record. Verifies insurance eligibility and special billing requirements according to guidelines set by insurance carriers and ensures necessary forms are signed in accordance with set practice guidelines.
Performs work under pressure and meets deadlines while maintaining a courteous, professional manner. Serves as an advocate for patients, providers and colleagues. Position also includes responsibility of communicating to patients about upcoming appointments, any outstanding patient due balances and the collection of required copayments upon registration.
Requirements:
Minimum Education: High school graduate
Preferred Education: Knowledge of CPT and ICD-CM coding.
Minimum Experience: Experience in a related work situation. Basic experience with computer data entry.
Preferred Experience: Job-related experience in healthcare setting.
Customer Service Rep II
Patient service representative job in Michigan City, IN
Building the people that build the world.
With platforms in HVAC and Detection and Measurement, SPX Technologies builds innovative solutions that enable a safer, more efficient, sustainable world. Through our RiSE talent development framework, we Reach, Identify, Strengthen, and Engage our employees to support them in their continued development. We're a global company of problem solvers, collaborators, and innovators, and our businesses build solutions that impact the world.
This is a position with The Marley Company, a parent company which provides administrative support to the SPX Enterprises HVAC Heating businesses (such as WM Technologies, LLC, Marley Engineered Products, LLC, Patterson-Kelley, LLC) and includes all Weil-McLain branded products.
How you will make an Impact (Job Summary)
SPX is a diverse team of unique individuals who all make an impact. As a Customer Service Representative, you will provide communication and problem solving support to Weil-McLain's field sales offices and customers with respect to processing of orders and resolution of claims. A Customer Service Representative is assigned to a specific sales area and customer accounts. CSR's provide backup support daily for a secondary area, as well as maintaining coverage within the department.
What you can expect in this role (Job Responsibilities)
While each day brings new opportunities at SPX, your core responsibilities will be:
Order Review and Processing
Receives and reviews customer purchase orders for accuracy and clarity.
Communicates with the customer directly if the order is unclear or if further detail is needed.
Enters orders via the order entry system with strong attention to detail and accuracy.
Assures that non-standard custom orders are submitted to the Commercial Order Department for entry.
Assures that all requests for order expediting are communicated to the appropriate parties and that follow-up communications are conveyed back timely to the customer once the status of expediting attempts are known.
Anticipate customer needs by providing proactive communication regarding order status with a customer centric mindset.
Claims & General Customer Support
Receives, researches and resolves all types of customer claims including warranty, damages, shipment & pricing discrepancies.
Communicates and coordinates with all parties involved in resolution and closure of claims.
Research customer debits, document findings and close either by issuing a credit to the customer or issuing a chargeback invoice for repayment.
Ability to learn product lines and assist with part identification.
Communication and Team Support
Communicates directly, promptly, and courteously with customer account base, field sales personnel and internal teams via telephone/e-mail/instant message concerning orders, claims and other general customer support inquiries.
Provides backup coverage to other CSR's as needed.
What we are looking for (Experience, Knowledge, Skills, Abilities, Education)
We each bring something to the table, and we are looking for someone who has:
Required Experience
2-3 years of previous customer service experience.
Background in a customer service manufacturing setting is a plus.
Previous call center experience strongly preferred.
Previous understanding of shipping and accounting processes a plus.
Preferred Experience, Knowledge, Skills, and Abilities
Must possess high-level written and verbal communications skills.
Must possess strong keyboarding skills, both alpha and numeric.
Excellent interpersonal skills displayed with both internal teams and external customers.
Experience in professional conflict resolution and de-escalation.
Demonstrates strong multi-tasking, prioritization and prompt follow-up skills with the ability to quickly return focus to task after interruption.
Proficient in basic math skills as it relates to product pricing, discounts and adjustments.
Must be skilled in Microsoft Office applications: Outlook, Excel, and Word.
Ability to work in a team-oriented environment that is fast paced and demanding with varying communication styles.
Ability to learn all aspects of operating systems used as it relates to the role for order entry and claims processing. Experience with JD Edwards and EDI a plus.
Education & Certifications
High school diploma or the equivalent is required.
Associate's or Bachelor's degree preferred.
Travel & Working Environment
Minimum travel may be required. Less than 5%.
Workplace is onsite in an office setting.
How we live our culture
Our culture is at the center of what we do and, more importantly, who we are. Our core values set a standard for how we manage ourselves, and our Leadership Model sets the standard for how we engage with each other. Whether you are an individual contributor or you lead a large team, each of us leads.
What benefits do we offer?
We know that the well-being of our employees is integral. Our benefits include:
Generous and flexible paid time off including paid personal time off, caregiver, parental, and volunteer leave
Competitive health insurance plans and 401(k) match, with benefits starting day one
Competitive and performance-based compensation packages and bonus plans
Educational assistance, leadership development programs, and recognition programs
Our commitment to embrace diversity to build a culture of inclusion
We value different backgrounds, experiences, and voices, and we are committed to challenging ourselves, openly communicating, and striving to improve every day. We believe in creating an inclusive work environment where everyone has a voice and is encouraged to realize their fullest potential.
We are an affirmative action and equal opportunity employer committed to making selection decisions without regard to race, color, religion, sex, sexual orientation or identity, national origin, age, disability, veteran status, or any other legally protected basis.
FBO Services Line rep
Patient service representative job in Kalamazoo, MI
The Line Service Representative I performs all of the Line Service duties, including towing, refueling and servicing all transient, maintenance and airlines aircraft safely and according to Duncan approved processes, procedures and Best Practices. In addition, this position operates the department's Ground Support Equipment (GSE) and assists in the maintenance and cleanliness of GSE and designated work areas. The representative greets and interacts with customers at arrival and departures and during their interim stay; and engages in ramp and facility safety and security procedures
Patient Service Representative
Patient service representative job in Saint Joseph, MI
As a Patient Services Representative with Corewell Health, you'll play a vital role in delivering top-notch healthcare service to our patients. You'll work as part of a team to provide registration, concierge, and clerical services. The service you provide in the role will make a real difference in the lives of those we serve.
Essential Functions
* Responsible for complex patient/customer problem solving, including high level discernment when registering patients in treatment rooms.
* Performs administrative functions, including, but not limited to: assists with patient check-out; schedules patient appointments, incoming/outgoing referrals, in office procedures, surgeries and tests, including medical record review of incoming referrals; maintains and modifies provider template; navigates external patient referral portals; reconciles multi-department deposit.
* Obtains insurance authorizations and/or verifies that prior authorization has been obtained; assists with retroactive insurance denials/appeals.
* Responsible for complex EMR/EHR scanning and Right Fax faxing and uploading to EPIC.
* Assists with training new team members utilizing standard work.
* Ability to perform the role of Patient Services Representative, Associate when necessary.
* Actively participates in safety initiatives and risk mitigating measures where appropriate and completes all position and unit safety related competencies and requirements on a timely basis.
How Corewell Health cares for you
* Comprehensive benefits package to meet your financial, health, and work/life balance goals. Learn more here.
* On-demand pay program powered by Payactiv
* Discounts directory with deals on the things that matter to you, like restaurants, phone plans, travel, and more!
* Optional identity theft protection, home and auto insurance, and pet insurance
* Traditional and Roth retirement options with service contribution and match savings
Qualifications
Required
* Required High School Diploma or equivalent
* 2 years of relevant experience in insurance billing, access management, patient financial services, electronic health records, lab service support or other related experience. Required
About Corewell Health
As a team member at Corewell Health, you will play an essential role in delivering personalized health care to our patients, members and our communities. We are committed to cultivating and investing in YOU. Our top-notch teams are comprised of collaborators, leaders and innovators that continue to build on one shared mission statement - to improve health, instill humanity and inspire hope. Join a nationally recognized health system with an ambitious vision of continued advancement and excellence.
How Corewell Health cares for you
* Comprehensive benefits package to meet your financial, health, and work/life balance goals. Learn more here.
* On-demand pay program powered by Payactiv
* Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!
* Optional identity theft protection, home and auto insurance, pet insurance
* Traditional and Roth retirement options with service contribution and match savings
* Eligibility for benefits is determined by employment type and status
Primary Location
SITE - Health Park Medical Office Building 1 - 3950 Hollywood Rd - St Joseph
Department Name
Orthopedic Physical Therapy/ Hand Clinic - St Joseph
Employment Type
Part time
Shift
Day (United States of America)
Weekly Scheduled Hours
28
Hours of Work
Monday and Thursday 9:00 a.m. to 2:30 p.m. Friday 7:30 a.m. to 3:30 p.m.
Days Worked
Monday through Friday
Weekend Frequency
N/A
CURRENT COREWELL HEALTH TEAM MEMBERS - Please apply through Find Jobs from your Workday team member account. This career site is for Non-Corewell Health team members only.
Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief.
Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.
An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. We invite those that share in our commitment to join our team.
You may request assistance in completing the application process by calling ************.
Representative, Customer Service - Skilled
Patient service representative job in Portage, MI
Job Description
Responsible for total customer and sales representative satisfaction in order management Provides sales regions with prompt, quality service and support in a variety of areas including, but not limited to order entry, converting, order management (date matching, expedites), temp requests, weld warranty replacements, sample orders, and troubleshooting various order inquiries
Prompt response to and resolution to Sales Rep issues (questions, requests, etc.) to the Reps satisfaction per company procedures and standards
Effectively communicate with sales reps, regional managers, and other teams/departments (IBP, Schedulers, AR, Service Parts, Marketing)
Perform administrative duties, run reports and special tasks/projects associated with support of capital sales business
Accountable for the relaying of all communication from customers and sales force to internal teams related to order management and/or the manipulation to the scheduled deliver dates of capital equipment
Back-up to Customer Support team when needed
Will follow a standardized order entry process to ensure 100% accuracy for all orders (as defined by the company) that are submitted via phone, electronically or by fax.
Accountable for all record-keeping as appropriate and in accordance with specifications.
Must meet all training and documentation criteria. by company, departmental policies and regulatory procedures, identifying and recording all productivity issues or concerns to help root cause problems
Builds relationships and fosters teamwork with fellow team members, leadership and individuals within other departments.
Prioritizes and identifies activities and tasks, adjusting priorities when appropriate.
Shift Label:
1st Shift 8:00 AM - 5:00 PM Monday, Tuesday, Wednesday, Thursday, Friday
Shift Comments:
Hybrid after fully trained M-W in office Th & F WFH
Scheduler (CNA)
Patient service representative job in Portage, MI
Job Description
Scheduler Are You Experienced in Scheduling Nursing Staff?
Facility: MediLodge of Portage
Embark on a fulfilling healthcare career with us and become part of a team that truly values your contributions. At the end of each day, knowing that you've made a meaningful impact in the lives of our residents will be your greatest reward.
Why MediLodge?
Michigan's Largest Provider of long-term care skilled nursing and short-term rehabilitation services.
Employee Focus: We foster a positive culture where employees feel valued, trusted, and have opportunities for growth.
Employee Recognition: Regular acknowledgement and celebration of individual and team achievements.
Career Development: Opportunities for learning, training, and advancement to help you grow professionally.
Michigan Award Winner: Recipient of the 2023 Michigan Employer of the Year Award through the MichiganWorks! Association.
Key Benefit Package Options?
Medical Benefits: Affordable medical insurance options through Anthem Blue Cross Blue Shield.
Additional Healthcare Benefits: Dental, vision, and prescription drug insurance options via leading insurance providers.
Specialty Benefits: Reimbursement options for childcare, transportation, and a non-perishable food program for eligible employees.
Michigan Direct Care Incentive: We offer an Eighty-Five Cent Michigan Direct Care Incentive that is added to your hourly wage.
Flexible Pay Options: Get paid daily, weekly, or bi-weekly through UKG Wallet.
Benefits Concierge: Internal company assistance in understanding and utilizing your benefit options.
Pet Insurance: Three options available
Education Assistance: Tuition reimbursement and student loan repayment options.
Retirement Savings with 401K.
HSA and FSA options
Unlimited Referral Bonuses.
Start rewarding and stable career with MediLodge today!
Summary:
The Scheduler is a CNA who is responsible for scheduling nursing staff to meet facility and state and federal requirements.
Qualifications:
Education:
High School or equivalent preferred.
Experience:
One year of experience in long term care, C.N.A. preferred.
Job Functions:
Develops and posts work schedules at least two weeks prior schedule start.
Contacts replacement personnel and modifies schedule when required.
Maintains a current listing of employee contact numbers for call-in.
Coordinates time off requests with the Director of Nursing.
Notifies Director of Nursing of short staffing situations.
Maintains a record of employees that miss shifts, and produces reports.
Coordinates with Director of Nursing to secure contract labor when required.
Performs other tasks as assigned.
Knowledge/Skills/Abilities:
Ability to communicate effectively with residents and their family members, and at all levels of the organization.
Ability to be accurate, concise and detail oriented.
Ability to organize and prioritize to meet deadlines.
Ability to operate a Personal Computer.
Knowledge of overtime regulations.
Scheduler
Patient service representative job in Portage, MI
The Home Health Care Scheduler is responsible to coordinate and maintain scheduling for the company's patients and field staff.
Qualifications and Experience Requirements:
Maturity and ability to deal effectively with the demands of the job, as it can be stressful and hectic at times.
Work with patients, caregivers and staff to create schedules.
Effective written and verbal communication skills
Good interpersonal and problem solving skills
Proficient computer skills with knowledge of Microsoft Word and Excel and experience with EMR systems (DeVero)
Goal-oriented
Monday through Friday work schedule with paid major holidays off.
Patient Service Representative - Immediate Care - Full Time
Patient service representative job in Mishawaka, IN
Department: Immediate Care Location: Eddy Street Campus - 301 E Day Rd, Mishawaka, IN 46545Hours: Full-Time; 40 Hours Weekly Join Our Team at The South Bend Clinic! At The South Bend Clinic, we strive for excellence-not just good enough. Every day, our dedicated team shows up inspired to exceed expectations, recognizing and celebrating the remarkable in everyone we encounter-inside and outside our workplace.
We're more than a healthcare provider; we're a partner in helping people live happier, healthier lives. We seek team members who share our relentless passion and pride for making a meaningful impact. We invest in your personal and professional growth, empowering you to fulfill your purpose and leave your mark.
Why Choose The South Bend Clinic?
We're committed to supporting our team members in every aspect of their lives with holistic benefits designed to help you thrive:
* Financial Wellness:
* Daily Pay: Access your earned wages when you need them.
* Tuition Reimbursement: Up to $5,250 per year to support your education.
* 401(k) Match: Plan for your future with our competitive matching program.
* 3-Year Vesting: Achieve full ownership of your retirement contributions in just three years.
* Health & Well-Being:
* Comprehensive medical and prescription coverage, including 100% coverage (after deductible) when using a Duly provider.
* Pet Health Coverage: Because your furry friends matter too.
* Work-Life Balance:
* Paid Volunteer Time: 40 hours of paid time off annually to give back to your community.
* Parental Leave: 12 weeks of 100% paid parental leave, plus adoption and surrogacy financial benefits for non-physician team members.
* Inclusive Culture:
* A workplace that prioritizes Diversity, Equity, and Inclusion (DEI) and is dedicated to making a positive social impact.
Responsibilities
* Greets and welcomes patients/guests in person and/or on the phone in a professional, respectful, confidential manner.
* Utilizes computer system accurately/efficiently for patient registration, appointment scheduling, charge posting.
* Utilizes all functions of phone system in directing calls to appropriate staff or service areas, ensuring minimal transfers.
* Documentation is thorough, objective, concise, and follows appropriate legal guidelines.
* Communicates effectively with patients, staff, physicians, and other service areas, with professionalism and appropriate follow through, utilizing telephone, computer, and fax.
* Accurately and discreetly schedules, reschedules, cancels, and/or confirms patient appointments with provider per department protocols.
* Follows SBC Service Reimbursement Policies and utilizes up-to-date coding information.
* Accurately and consistently performs cashier functions, including collection of patient-owed dollars and balancing the cash drawer.
* Observes department conditions and activities taking appropriate action to deliver a positive patient experience.
* Exhibits computer systems knowledge and proficiency as necessary to perform job functions.
* Demonstrates the attitudes and behaviors of The South Bend Clinic Service Standards.
* Performs other duties as assigned when appropriate.
* Adheres to HIPAA guidelines set forth in Clinic policies and procedures.
Additional Responsibilities (Other departments as required)
* Develops, pulls, and retrieves charts in a timely manner for surgery scheduling.
* Responsible for completeness and accuracy of patient record. Files all patient records once complete while maintaining chart order.
* Prepares new patient charts.
* Communicates with Business Office patient information required for billing.
* Cross trains with surgery scheduling.
* Maintains good working relationships with all contacts.
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